SAP Customer Data Cloud Bewertungen

"I didn`t know I need it until I started using it"

Kommentare: Love it. Love at first sight. Seriously made our life easier.

Vorteile: Connectors for almost everything make it easy to use
As a SAAS, it always updated, powerful, accesible from anywhere

Nachteile: Good at putting content out but not at taking it in
Mail functionality very good but not on par with dedicated software

"Good Product"

Vorteile: 1. It is easy to use
2. Provides the required access to the users and the administrators to have the overall view of the accounts associated with the application.
3. Most of the features are found built-it thus reducing customization.

Nachteile: Reporting and support of the application

"A shit load of features but communication with support could improve"

Vorteile: Gigya offers their users an enormous amount of features to work with. You can either use their very easy to use screensets or, if you need a bit more of an advanced user-flow, build the screens yourself and user their libraries to easily do the necessary calls. Gigya assigns a team of professionals to help you get started and to resolve any specific needs as you walk passed the requirements of your business teams.

Nachteile: When you're having a problem, either on Demo or Production it usually takes a lot of effort (emails, support tickets, calls, ...) to get it fixed. After complaining a few times we did get the promise of some improvements recently and so far it seems to get better. Another issue we had to deal with is the fact that their R&D team is NOT available on Friday and Saterday as most of them are located within Israel. If you take into account that for more complex issues, support needs the help of R&D to resolve these, you don't want any production problems on these days! :-S