Beds24 Erfahrungen

Kein Service, kein Telefon, kein Live chat. Reinstes Chaos. Wie es aussieht was für Bastler

Kommentare: Die Seite sah zwar interessant aus aber die Arbeitsweise ist ingesamt unprofessionell. Erst wurden alle Accounts blockiert, 12 Stunden später 80% der Accounts freigegeben mit falschen und unvollständigen Preisen. Wenn ich es nicht durch prüfen zwischendurch entdeckt und jemand gebucht hätte, wäre das Fiasko komplett gewesen. Es kommt auch einem so vor, als ob KI und nicht Menschen die Mails (Tickets) beantworten, da auf die Problematik nicht eingegangen wird, sondern in jeder 2. Antwort auf die vermittelnde Plattform geschoben wird.

Vorteile:

Eine Integration in bestehende Prozesse war bisher nicht möglich, da die Software fehleranfällig ist. Es werden Synchronisationsfehler angezeigt, Daten nur teilweise übertragen. Vorteil erschließt sich mir bis jetzt nicht. Aber schlecht ist das alle bisherigen Buchungen und Kalender blockiert werden anstatt zu synchronisieren. Gerade jetzt kurz vor den Feiertagen besonders ärgerlich.

Nachteile:

Es gibt keinen telefonischen Support. Bei der Übertragung von booking.com sind alle Preise und Verfügbarkeiten verschwunden. Alle accounts bei booking.com wurden seitens des Channel Managers gesperrt und seit Stunden nicht wieder freigegeben. Eine Wiederherstellung der Daten wurde zugesichert per Ticket (einzigste Kommunikationsform, welche sehr schleppend und zeitlich verzögert läuft) aber ist bis heute nicht erfolgt. Bei wiederholter Anfrage wird auf erneute Eingabe der Daten verwiesen.

Sehr leistungsfähiges PMS und Channelmanagement

Kommentare: Tolles Produkt mit gutem Service.

Vorteile:

Ich nutze beds24 sowohl als Vermittler von Ferienhäusern sowie ebenso als Vermieter. Das Buchungssystem und Channelmanagement ist sehr flexibel und hat sehr viele Möglichkeiten das System für die eigenen Bedürfnisse zu konfigurieren. Die Automatisierung von wichtigen Prozessen und Abläufen und der Kommunikation mit den Feriengästen wird sehr vereinfacht und ermöglicht Unternehmenswachstum und Zeiteinsparungen.

Nachteile:

Die vielen Möglichkeiten führen dazu, das man aufpassen muss sich nicht in den Möglichkeiten zu verlieren. Eigentlich ein Vorteil, aber es kann dazu führen das man den roten Faden verlieren kann.

Benutzerfreundlich - unendliche Möglichkeiten - tadellose Unterstützung - kein 08/15 Produkt

Kommentare: Ich habe einen schnellen Gesamtüberblick über meine Buchungen samt Zahlungen.

Vorteile:

Ich benutze beds24 seit über 5 Jahren und ich bin immer noch fasziniert von den Möglichkeiten, die diese Software anbietet, da diese kein 08/15 Produkt ist. Es gibt sooo viele Elemente und es kommen immer wieder neue, so dass man mehr Lust bekommt sich damit zu beschäftigen. Ich kann alles einwandfrei verwalten (Preise und Verfügbarkeiten , keine Doppelbuchungen, Schnittstellen, Automation, Angebote, Rechnungen, Voucher, Berichte...usw). Seit ich diese Software verwende, ist meine Arbeit Kinderleicht geworden. Allerdings muss man am Anfang Zeit investieren, wenn man viele features verwenden möchte. Zu diesem Punkt braucht man eine unkomplizierte support Hilfe, die man bei beds24 mit Sicherheit bekommt. Als letztes möchte ich noch erwähnen, dass der Preis-Leistung-Verhältnis der beste mit Abstand war und ist.

Nachteile:

Am Anfang bekommt man den Eindruck, dass es eine komplizierte Software ist, was man aber sehr schnell feststellt, dass es nicht ist.

Nie mehr ohne

Kommentare: Ich liebe dieses Programm. Wir haben eine kleine Pension mit 15 Zimmern und haben viele Jahre die üblichen stationären Programme genutzt. Vor 4 Jahren habe ich wegen des integrierten Channelmanagers begonnen, beds24 zu nutzen. Zuerst nur testweise und, weil ich nicht wusste, ob der Import über Portale wirklich so reibungslos funktioniert, parallel zum Hotelprogramm. Nach einem Jahr bin ich dann komplett umgestiegen und nutze beds24 inzwischen als einziges Verwaltungsprogramm. Es gibt scheinbar nichts, was dieses Programm nicht kann (man muss sich eben erst etwas einarbeiten): Zimmerverwaltung, Rechnungen, automatisierte, terminierte Gästekorrespondenz, automatische Preisanpassungen, Channels, Bilder... Statistiken, Berichte, Zahlungsabwicklungen etc. p.p. .... alles direkt online und für mich von überall nutzbar, auch am Handy, wenns mal sein muss. Ich bin äußerst zufrieden. Wenn mal etwas nicht klappt, ist der Support sehr schnell und kompetent.

Vorteile:

Beds24 bietet alles, was man braucht, um Prozesse zu automatisieren und den Überblick zu behalten.

Nachteile:

Manchmal ist die Oberfläche für Ungeübte etwas unübersichtlich. Aber man findet sich intuitiv schnell ein.

Gibt es einen Developer, der mir beim Einrichten helfen kann?

Vorteile:

Schaut gut aus und kann viel, für mich aber schwierig einzurichten.

Nachteile:

Ist für mich nicht möglich, alle Formulare, etc. einzurichten.

So powerful, with lots of features will meet the requirements for accommodation of all sizes.

Vorteile:

The flexibility of the system is amazing, want to keep it simple, thats possible, want to have multiple levels of complexity, thats possible too. You can use the wizard to guide you through the setup process and the level of help document is amazing, I have never seen this level of help in any other system I have ever worked with. Need special prices for events or special dates, no problem. Want to keep you prices the same for the next 12 months, no problem. They have through of everything. Connect to multiple OTAs and sent the same information, bookings/availability/prices all done in one place, this alone has made such a different, I don't need to worry about updating the calendars, reducing the risk of an double booking. Can setup automatic messages for the guests and reminders for me. I have connected to a payment gateway so I can collect deposits and payments from the guests all in one place. On the surface the software looks basic, but OMG it is not, what a great tool.

Nachteile:

Not really a Con, but there are so many options that can be used to configure my property, I have not yet had the opportunity to fully use or test it to the fullest.... yet.

Epitome of 'value for money' Perfect for Airbnb hosts

Kommentare: It has automated 90% of my work and now we have started adding more units

Vorteile:

Everything, Boy, can we customize stuff. Almost anything can be changed, added or created. Huge list of channel connections. Most complete set of wiki. Integrates with almost any kind of software you may need. I am in love with this software. There is just so much you can do. Automated messaging, Email templates, tagging reservations, zapier integration, google forms integration, you name it they have it. Connections with pricelabs, dynamic minimum stays, yield optimization. Much expensive software's are not capable of even delivering half of what they offer. These guys. The price is super cheap, I mean literally super cheap. It is an extreme value for money.

Nachteile:

This is more of a personal thing. I needed integration with my local major OTA called goibibo.com which I couldn't find in the huge list. Goibibo is really open to integrations and gives API access to almost anyone and everyone. I am sure this will change in the future. I even offered them a contact to get this done. Apart from this everything is 5 stars.

So Disappointed

Kommentare: Cost effective, except when syncing errors happen and you miss reservations or get double booked or end up displaying your Airbnb listing with incorrect or missing information.

Vorteile:

Accessible -- low cost to set it up and keep it running, pricing customizable.

Nachteile:

So many mistakes -- expensive mistakes -- that came about b/c the software user interface is so difficult to navigate, tons of sub-entries and duplicate entries required, incredibly complex design. Good for someone who wants to spend a few weeks becoming an expert on the software.

Solid solution if you do not depend on the Booking Engine

Kommentare: In hindsight it turned out a great waste of resources (time and money) due to the limitations of how they intend customers to use pricing, the archaic data architecture, incomplete documentation and unhelpful tech support.

Vorteile:

Highly configurable and seemed very complete upon first Due Diligence.

Nachteile:

The Booking Engine only serves when you do NOT intend to implement differentiated pricings for seasonal holidays and the likes. Also do stay clear of the APIs, the underpinning data architecture is one pot of noodles that can not be made sense of via the APIs. We found out the pricey way, three months of development work down the drain.

Excellent customer support, easy to use software, very intuitive.

Vorteile:

It feels like all options that you need are "just there" , it is amazing how far you can actually customize this software. Setup auto emails to automatically send out email (with your own email address) or sms messages to your guests, staff, yourself, or any other person. Very nice looking dashboard, and the most important for me the channel manager. Update prices and availability in one place and have all your channels updated it is like magic, no more over-bookings, no more bookings with strange prices. I am using the "reseller" feature, so all my guests and owners log into my domain name, they see my logo, its like "my" system hehehe, Thank you Beds24 !

Nachteile:

No Cons for me, i work in a Hotel and i am used to hotel software, perhaps when you just start with this software if you have no background with any hotel software you might feel there are to many options and features. But really try to send them a support ticket !

Every solution in one single subscription

Kommentare: My experience is very good, talking about the team, i met their representative last year in Berlin and i was pleased to see how kind and helpful the meeting has been. Talking about the software, one of the best working i had ever used.

Vorteile:

How complete it is, i got to know this software because a few years ago i was looking for a channel manager which could connect to many booking.com accounts at once. Beds24 did exactly what i needed. Not counting all the updates with new functionalities. We increased from 25% to 45% in direct bookings as well because the platform for online payment is secure and customers do feel safe using it.

Nachteile:

Sometimes it's abit difficult to because of all it's functions, but here again i just open a ticket and help is quick and precise.

Ease of Use, Good Functionality and Definitely Worth

Kommentare: This software is excellent for use by the person who manages the rental home, service apartment, hotel and resort small to intermediate scale

Vorteile:

We have currently using more than one PMS to this day , but Beds24 gives the most worth of your money with features and usability. The user interface is easy to understand and navigate, we can easily create and manage property as well as new room without long learning curve, add new room, configure room amenities, configure offers per room type and publish to OTA through channel manager only take less than 15 minutes for a whole process. Later on, updating the price and offers per OTA is also very easy, In short,costs incurred for the use of beds 24 is highly commensurate with the variety of features and conveniences provided

Nachteile:

Still the lack of feature integration with point of sales system or the front desk for a large scale hotel

Excellent product with hands down the most features available and excellent support.

Vorteile:

Well, you can do almost anything. Css and code can be implemented to modify your booking page and more. Really versatile pricing system that can handle everything. Multiple pricing strategies can be used (early bird and lat minute pricing is possible, different prices for each channel can be set or you can use a multiplier for each channel, prices can be adjusted according to persons and you can even set different prices for say 1 day bookings and also different prices and booking page for agents.) I could go on forever but you get the picture.

Nachteile:

Not that I don't like it but it could discourage some customers. Inevitably having so many features and versatility makes it less user friendly and more demanding which is perfect for me but others may differ.

We use Beds24 for our cottage resort on Golden Lake, Ontario, Canada. And we like it.

Kommentare: Fully optional hotel management system.

Vorteile:

This is a most versatile and reasonably prices software we every found for our resort. Amazing flexibility and unlimited customization for the any needs of hospitality establishment. Tech support is fast, the documentation is sufficient and well organized. We also like video tutorials and contextual help.

Nachteile:

It is became more and more sophisticated year to year, so for now we need more assistance from tech. support to set up new options. Although, this assistance is free so all issues are resolved in the reasonable time.

Best we've found after using two other Booking Engines/Channel Managers

Vorteile:

We've only been using Beds24 for a couple weeks - and there are always challenges getting set up - but I was able to set things up myself without any major hitches. We are a small Boutique Hotel, and the main reason we wanted to go with Beds 24 (to start with) is because they can get us hooked up to Google Hotel Ads. Once we started setting things up I realized how powerful the software is. I decided to go with Bed24 because of all the great reviews they have - and after my first experience with their Support I wanted to add my review as well. The support is GREAT - and we are 100% happy that we chose Beds24. I'll probably write another review after 6 months or so - but so far we are very happy with how easy it was to set up, how great the support is, and how using Beds24 is going to help us get more bookings in the future.

Nachteile:

It is quite complex - but that is due to how many options there are for any function. So this isn't really a con - just that there is a bit of a learning curve on the setup.

もっと早く導入すればよかった

Kommentare: 支払いやゲストの管理など、現場の運営のこまごまとした作業がなかなか効率的にできなくて、スタッフに任せている日も結局わたしがチェックしないといけないことが多かった。Bedsを入れてからは現地支払いを完全になくすことができた。ノーショーやドタキャンのキャンセル料不払いもなくなった。案内メールを送るのも全て自動だったり、ゲストにメッセージをかんたんに送れる。ゲストの部屋割りを管理できるので、別のエクセルで管理する手間がなくなった！ゲストの問い合わせやスタッフとのやり取りも減って、とにかく楽になった。

Vorteile:

フロント時間を短縮できたり、メールチェック作業が大幅に減ったのが一番ありがたかった。

Nachteile:

機能が充実している分、メニューが分かりにくいこと

民泊運営において使用すべきサービス

Kommentare: ー作業コストの大幅削減と経験と勘による仕事の撤廃を実現安価で導入できることにより、民泊運営業務で属人的であったことを、Beds24で自動化を実現できた。その結果、スタッフは人にしか出来ないサービスに集中する環境を作り上げることが可能となった。いまでは、在庫・予約管理にとどまらず、ダイナミックプライシングによる自動値付けなど、付帯サービスが増えたことにより、弊社ではそれが加速しつつある。民泊運営者には、手動で管理されている方もまだ多々おられるため、そのような方には、導入コスト（費用だけではない）が抑えられるBeds24のトライアルからぜひ始めてほしいと思う。

Vorteile:

サポート体制・メールだけで解決が可能・サポートアクションも痒いところ手が届いている導入が楽・トライアルできること・年間契約ではないため、いつでも解約できることアップデート・年々使用できるサービスが拡充している・追加オプションも安価であるので、取り組みやすいその他・ユーザー視点を理解している

Nachteile:

特段改善すべき点は現在は見当たらない旅館ホテルで販売するにあたり、接続できないotaが存在すること

Excellent Feature Set, Customizability and Customer Support. Highly Recommend.

Kommentare: We needed to replace our aging, old technology, unsupported, glitchy reservation-donation system. I highly recommend Beds24 for their feature set, extremely high degree of customizability and their timely, professional, caring, excellent customer support.

Vorteile:

Our non-profit, ministry-oriented business model has many unusual reservation system requirements, designed around giving our guests a more personalized experience, yet Beds24 is able to meet all of our specialized requirements. Their Support Team answers our questions quickly providing excellent solutions and is receptive to new feature development. We can highly customize our system to fit our operations & terminology. The customizable Dashboards help us manage bookings & housekeeping & display bookings on an e-whiteboard. We can build highly-flexible custom reports. We can customize our confirmation, cancellation & no-show emails using a large selection of booking-info template variables. We can automate repetitive actions like when a guest checks-in, mark the unit as Occupied. When a guest checks-out, mark the unit as Not Ready. Beds24 lets our housekeeping staff use their smartphone to access the Housekeeping interface so they can mark units as Ready (for occupancy). We are able to include custom fields in our booking form (a must for our business operations). We can automatically notify staff via email or sms messages when a guest checks-in or checks-out. We are able to automatically send custom pre-stay & post-stay emails to guests N-days before & after their stay. We are able to export iCal feeds to our existing website facility availability calendars, so we don't have to change the page look-&-feel. We send Guest data to Square via the Integromat integration.

Nachteile:

I wish the Beds24 system would support two-way synchronization with the Square Customer Directory, so guest profile edits could be done in either system -- but I realize this is a rather specialized requirement that we are unlikely to get: We take donations-only after guest stays - guests don't pay up-front. We use Square for managing our Names database, donations, e-newsletters, point-of-sale for on-site sales and donations.

Great Channel Manager & Reservations System

Kommentare: Managing multiple vacation rentals for our clients, connecting them to channels like AIrbnb,Booking.com & Expedia.

Vorteile:

The incredible feature set - almost everything you can think about is included in the system. It has an uncomparable amount of features to other channel managers I have used.

Nachteile:

The UI interface could be better. You might need to be a bit technical to use it. In my case, coming from an IT background - this is actually a plus, as I find it very configurable.

Manage my property details in one place

Kommentare: Setting up my properties with Beds24 has helped me automate a lot of my processes. I can see all my bookings in one calendar, update my prices in one place (if needed) and I do not need to remember to send emails to my guests, it is all automated.

Vorteile:

When I joined Beds24 I was pleased that they have wizards to take me thought the basic setup to get me online quickly. They have an extensive help library, with step by step instructions and examples. I can manage my properties, prices and calendar all in one place. Connecting to the OTAs helps ensure that I keep my calendar upto date. I can quickly change prices when needed and the details are updated to the channels, saves me time rather than having to remember to login to different systems updating calendars and prices. I can collect payments from my guests and send them emails automatically. I don't need to remember to do it any more.

Nachteile:

I am not very good with computers so at the beginning there was a lot to learn, but the wizards, help pages and support team made it easier and it didn't take long to complete my setup.

Great Software !!

Kommentare: It safes a lot of my time managing availability and rates of our hotel.

Vorteile:

Its definitely one of the most affordable channel managers that are out there. Once you set it up at the beginning it extremely easy to use it. I would higly recommend it to everyone.

Nachteile:

Nothing to complain about. The only thing is when you start to use it, you need to connect it by yourself and doing this first time is a bit tricky, however they can connect it for you if you pay a bit extra (as far as i remember it)

You've found what you need!

Kommentare: Ours is a tiny (2 unit) short term holiday business; Beds24 has been easy and economical to use, and integrates seamlessly into our website, making it very guest-friendly.

Vorteile:

Fully featured; if you can't find what you want the chances are it's in there somewhere and the customer support is superb and free. Pay as you go means you don't buy more than you need, and it's very reasonably priced anyway.

Nachteile:

Third party booking page (iframe) makes it very difficult to track conversions in Google Analytics. Hopefully Beds24 are working on a wiki if they haven't posted one already - hint ;-)

Great service, amazing support

Kommentare: Fantastic. amazing.

Vorteile:

It helps sell our apartments in Piran with ease, allows integrations with Wordpress, Stripe for payments and the channel managment has not let us down once. In 5 years of usage, we never had overbookings, any errors in pricing.

Nachteile:

Anything that seemed hard to implement, the support team assisted instantly, with short explanations not having to read through endless manuals.

By far the best channel management software

Kommentare: excellent

Vorteile:

Servers are always up, fast responses from the customer service team, frequent new features added, very user friendly. Free widgets for your website. I don't understand why anyone would use an alternative.

Nachteile:

honestly... i can't think of a way to improve the software as there are so many integrations to other softwares.

The Best Channel Manager in town!

Kommentare: I run a B&B in the UK and have found Beds24 to be the perfect partner over the last 6 years

Vorteile:

Beds24 is not limited , it allows totally flexability and does not tie you into contracts.

Nachteile:

The software has no real faults, in our view it is the best channel management in the market today!