SurveyMonkey Apply Erfahrungen

Great Product, Great Price, Wonderful Customer Service

Kommentare: We were able to streamline both our application process as well as the 2 year grant cycle process so it is all in one platform from application through review and then any subsequent reporting requirements of our subgrantees.

Vorteile:

I liked how the implementation specialist was willing to answer all of our questions and work with us on our incredibly complex process to make sure our end product met all of our needs.

Nachteile:

There are a few features we wished it had, but we understand our application process is far more complex than most organizations.

Great service from Engineers, not so much from Sales or Management.

Kommentare: The Positive: 1. The engineer who managed and implemented out buildout was AMAZING. He was a pleasure to work with, super friendly, knowledgeable and down to earth. I would completely trust him to do work for us in the future. 2. Because of Covid, they gave us a 6 month grace period for payment, because we would not be able to use the site as intended. 3. Engineer tossed in extra training for us, because of the negative sales experience that follows. The Negative: 1. Our initial experience with the first SMA sales contact was less positive of an experience. Our first contact, upon hearing of our needs insisted that we needed two sites to manage our work load. This was confirmed by the second sales manager for further conversations on our needs. However, upon working with the engineer to implement the site, he was suprised by that and felt that we didn't need two sites. Once we were actually able to see the SMA environment and how things could be built out, we confirmed this. We (meaning my org and the SMA engineer) reached back out to sales to re-work the contract, as we felt we were mislead in our needs assessment and signed a contract for more services (and $$$) than what was needed. "Upper Management" would not allow a refund for what we wouldn't be using. However, the sales manager tossed in the translation feature to replace the extra site we wouldn't be using. This was a compromise and had we not taken it, we'd be paying for services that we did not need.

Vorteile:

For our organization, having the translation feature for Spanish is incredibly helpful, ability to automate most of our admin work and systemetize the work flow. Has a professional look without having to know CSS. Working with the Implementation Engineer was great.

Nachteile:

Translations only go so far. For automated emails, they don't automatically translate like the rest of the application does. However, I am not sure that this is anything that SMA can adjust, as their emails being sent out of the application system and not housed internally on the application site when people apply. Once you learn how to use that platform, it's pretty straight forward, but there is a learning curve. The user interface is not intuitive, so you need to learn how things are stored and where/why. My feeling is you need someone with moderate to advanced tech experience to manage the system and support those within your team, as those who are not tech savvy will encounter difficulties. You don't get to test out anything until you have a signed contract. This makes it really difficult to do a proper needs assessment for the platform and negatively influenced our sales experience, as we had to go with what we were told by sales and not allowed to test the platform and see what we needed before hand. Once we worked with the engineer, he gave access to a test site, which was VERY beneficial and helped us realize that the sales team had sold us services we did not need. This was not discovered until after a contract had been signed, which created a lot of frustration and continued negotiation with sales and upper management. All of this could have been avoided if we were able to test out the platform initially.

Unintuitive build, high learning curve, broken functionality, very buggy

Vorteile:

Modern design, has advanced features and is easy to use for reviewers and applicants. Given complexity of site and the fact that the advanced features are buggy and do not work, these pros are not worth it. Run away and don't look back.

Nachteile:

Very high learning curve for administrators. This site build and structure assumes the administrator has a level of programming knowledge, which is very unrealistic. Every process, action, and set up is overly complex, and is not built to easily support archival of data. For example, changing a small field on the application form means risking the deletion of past archived data. Why not just archive the form and create a new one? Not allowed because you have a limit to how many programs you can create. You need to make 6 clicks navigating the site for a small task that should only require 1 or 2. For example, you need to create new users in the Manage Users page for the ENTIRE site, and THEN navigate to the specific program and click a button that switches between editing and monitoring the program, then start a new application for them, then click 3 more things in order to email them or assume their role. To assign reviews, you need to maneuver through three different parts of the website when it should all be housed in one. Implementation and support is inefficient, scripted, detached, and aware of many existing flaws but unhelpful to solve. Many intuitive ways to streamline the administrative site are not implemented although they have been requested several months ago.

Easy to use

Vorteile:

I have never had a problem with using SurveyMonkey Apply

Nachteile:

I have only had good experiences with this software.

Fabulous System - Time Difference causes issues

Kommentare: Overall - after 1 whole year of using Survey Monkey I am really happy with the program. This is the third Grantmaking Portal I have used for an extended period of time and I would say without a doubt that it is the best.

Vorteile:

I love the new program to create reports - much more effective than the old one. I also really appreciate how customizable the visibility of each section is. Our transition between Fluid Review and Survey Monkey apply was as smooth as we could have hoped for - and that was due in large part to the amazing transition support we received.

Nachteile:

I do wish that there was some kind of rubbish bin for deleted files - some of our applicants have accidentally deleted their whole applications which has caused major problems for us. I also wish that there were more customer service options for people in the southern hemisphere. I find that urgent problems can take days to fix sometimes due to the time difference - a live chat function for questions would make such a difference.

platform with a lot of functionalities

Kommentare: Overall, the onboarding process was very structured and clear, the training is available and the customer support team is pretty responsive.

Vorteile:

I like that there are a lot of automation options and customization features available on the platform. Although we did not integrate it with our website, it was easy to make the portal look like it was part of our online presence.

Nachteile:

because there are so many different options, the program requires a person who is fully trained to manage it. For someone who manages it on and off, it is too hard to remember how to change, add or remove features or stages. The reporting feature is a bit confusing.

The best survey software

Kommentare: It's a great app, you don't need experience to use it

Vorteile:

I love his free version and paid version, like a student and employes who needs make surveys every month i've tried many apps, webs, and software and i totally rather this , it's easy to use and intuitive

Nachteile:

Sometimes the template are not necesary, so that should be optional

Good survey platform

Kommentare: Overall my experience with the software is good. I liked the easiness of it.

Vorteile:

It was really easy to create and manage surveys. The platform also helps in the questions and data management creation phase.

Nachteile:

The software could add extra features for the analysis of the survey data. More metrics and charts and methods of data visualization would be needed.

Apply for setting us up

Kommentare: While data entry took some time initially, after the start it was incredibly easy to stay up to date.

Vorteile:

It was easy to set up, and put all our contacts info in for quick connections.

Nachteile:

I haven't run into any cons for how we use it.

Efficient application for research and data

Vorteile:

It is a key application for gathering data on customer, consumer, or client preferences and behavior. It is also efficient for taking someone through steps needed to figure out if they are suitable applicants. The multipurpose forms and tools make this so widely useful!

Nachteile:

The price is a little expensive for what this is but I like the credibility of the platform and don't know of another application that compares.

Fantasy Scholarship Management

Kommentare: If I had a fantasy about the perfect scholarship management software, Apply is even better. I never imagined we could get so much in one package, and that's the "lite" version. The students were able to complete their applications online; the staff could see exactly what the status was of every application; and the review committee moved through their scoring tasks efficiently. All in one place. It was so logical, and we adapted to it so readily, that it seemed like it was just made for us. Love that!

Vorteile:

The training and onboarding was awesome. What could have been intimidating learning new software was paced so well, with training videos I could re-watch and plenty of support in helping us get set up initially. Support continued through each stage of the scholarship cycle. The "lite" version of Apply was a perfect fit for our small scholarship program. The dashboard data told us how many students explored the site, even if they didn't submit applications. We never knew this before. We completely replaced our old manual processes with efficient, automated systems, saving hours and hours of staff administration time. The members of our review committee found it so intuitive to use, they were able to review materials and score applicants without help from our staff. Apply kept everything organized and accessible. And I was so impressed by the level of service from the Apply team. The decision to renew our subscription is a no-brainer.

Nachteile:

I have no complaints regarding Apply. While the scholarship application form can be customized to a high degree, there are one or two fine points where we had to work around the limitations. But everything can be accomplished that we need. I know the price is more than reasonable for what we get, but it can be a hard sell to the board of trustees of a small nonprofit organization who would rather put the money toward scholarships. Because they don't all work with the software, they may not realize the huge advantages. I have to explain that it's our "mission-critical infrastructure investment."

Giving Kitchen loves SurveyMonkey Apply

Kommentare: As a nonprofit organization that offers emergency assistance to food service workers, we rely heavily on having a reliable application system to maintain all of our records and make the application process as simple as possible for our clients. SurveyMonkey Apply's platform is built to allow us to develop our applications from the ground up with a lot of flexibility for customizing each one. The fact that it connects to Salesforce, the CRM we currently use, is something we are really excited about as we contemplate the possibilities.

Vorteile:

The customer service is easily the best thing about working with this software. Always accessible and very helpful. SMA offered free on-boarding support at the start of our term, and we receive an additional few hours each year - which are incredibly helpful for evaluating our applications for improvements on a regular basis.

Nachteile:

There honestly isn't much to dislike about this software. If I had to pick something it would be an improved capability for language translations and support in that realm. SMA is not currently offered in many languages yet, and the transition for the ones available can be costly and time-consuming.

Energy Assessor Applications

Kommentare: We are managing a quite complex application process involving more than one external assessor quite seamlessly with plenty of automation. The reporting also helps to keeps things moving when there is a logjam.

Vorteile:

This product replaced a system that we had in place since the inception of the business 10 years ago. It is natural to be nervous about change, but the product has met or exceeded our expectations and the development team held our hand reassuringly throughout the process. The technical competence and knowledge of the product to solve problems was outstanding.

Nachteile:

We are still finding ways to get more out of the systems and are starting to use it in ways we couldn't with the previous system. Is never wuite being finished a bad thing?

SurveyMonkey helps get the Homeowners view

Kommentare: We have had a positive experience using SurveyMonkey to determine which projects to more forward with and which ones to pause. While the Board of Directors may feel that a specific project will be of benefit to our community, if the homeowners within that community don't agree, then we as management know which path to take. SurveyMonkey is easy to use and helps us take the "pulse" of the community quickly.

Vorteile:

SurveyMonkey allows the HOA management team and Board of Directors to determine what issues are most pressing to the homeowner population in our 5500+ community. Since we are a large , diverse community it is hard to know what is on everyone's mind all the time. When planning a large project, such as expanding our recreational facilities or building new amenities, such as baseball fields or pickleball courts, we need to input of our community. Projects can cost from a $1K to over $500K so if we are going to spend the homeowners money on projects, we need to know it's the right projects. SurveyMonkey is so easy to use and allows us to create a quick survey or a more extensive survey and push it out to our entire community. It's the only way we know what our community is really concerned about.

Nachteile:

Like any software, learning the little short cuts and tricks to making it work for you, is trial and error. We find it best if we have 1 staff member in charge of all the surveys regardless of topic. That way, we have our resident expert working in the software and we can accomplish more surveys quickly.

Highly recommend Apply

Kommentare: As a part of my role at Teach For America, I manage two teaching awards where we had looked for an online platform to manage our applications. My immediate team had used Apply last year, but only with one of the teaching awards. This year I had joined the team as a new staff member, and we were looking not only to add another application platform for the second teaching award, but we also wanted to build out a separate nomination platform. I am new to Apply and struggle overall with technology, especially navigating platforms. My team and I were lucky to work with Christian updating our existing teaching award application platform, building out a new platform, and creating a new nomination site. We initially worked with Mike and then Christian was assigned to us in the middle of our planning conversations. He quickly learned our context and figured out our needs in a short amount of time. It was rightfully challenging to figure out what was happening, but Christian did so with a lot of patience. We also needed to launch everything on a VERY tight timeline. We first spoke with Christian at the end of September and needed both new sites ready by November 2nd. Christian owned getting us organized by scheduling calls with us, checking in to follow up, and was able to meet our tight timeline. When we have talked with him, he is patient to talk with us, dedicated to getting answers to our questions, and resolving our needs/concerns. He has also been overall responsive to our emails. He was honest when the Apply site cannot be changed to meet some of our unique preferences, but brainstormed ways we could get around some of the hurdles. We have been happy with the Apply site and the customer service that has been provided. I highly recommend Apply and their services!!

Master's Program Online Application Made Easy

Kommentare: Albany Law School was in a time crunch to get our Master's in Legal Studies application up and online. We gave Apply a tight deadline and they were able to accomplish the task quickly and professionally. The representatives we worked with were knowledgeable about how the product worked and helpful about best practices. We felt confident from day one that we would have a quality application process that would make both us, the reviewer, and the applicant happy. Any time we had questions or wanted to make an adjustment our Onboarding Specialist was quick to respond, often coming up with solutions that were better than we expected.

Vorteile:

I like how easily customizable it is. We already had an idea of how we wanted things to look and Apply was able to deliver the application questions in the format we wanted. I also really like the automatic emails that can be triggered on an action. That makes communicating with applicants simple. I also appreciate the ability to "assume the role" which makes it easy to understand what the applicant is seeing.

Nachteile:

The only thing that I wish it had was a communication log. However, because emails are automatic, we feel confident that the applicant has received the information we have sent.

Apply for Fund Project Evaluation

Kommentare: The software has a lot of functionalities, but it isn't always the easiest to remember where to find some of the options (the combination of different homepage tabs, links, page tabs, and sub-settings). Our group paid for an extra SSO functionality, but since we aren't well-versed in CS, we didn't know how to implement that functionality. There was an expectation that someone on our end would be able to implement the SSO but we did not know what type of person would know what to do and we didn't know what exactly the problem was (it was a lot of middle-manning from the developers to the on-boarding specialist to us and back and forth))--and we still don't have that functionality implemented.

Vorteile:

There aren't many other options for project evaluations, so we really appreciated the fact that this provided us with an applicant portal to do our work. In the past, we used a spreadsheet to do a similar (but less clean) functionality. We like that everything in the backend is streamlined (emails, reviewer emails, applications on the site, reviews on the site) and clean for each user. The homepage also provides useful statistics that helps us understand how people are interacting with the application.

Nachteile:

As mentioned above, it isn't the most user-friendly, especially for non-technical people. Often I'd find myself poking around the administrative view to find one specific setting that was buried a few clicks into the page. I'm not sure if it's a language challenge (i.e., an option could be labeled more clearly) or if it's a flow design challenge, but it's not always the most intuitive.

Great product when you put in the work

Kommentare: Overall, its a great software and perfect for what our organization needs. However, not everyone has an easy time understanding the back-end (which takes time and effort to learn) and that can put a lot of work on the few people that have learned how to use the software.

Vorteile:

This product is great for the end user: looks great and easy to use for users applying for grants.

Nachteile:

The back-end can be tricky to learn and can take a lot of effort to understand. It's not the most intuitive software.

Beyond Grants

Kommentare: We elected to use the software for a marketing competition, rather than building our own custom site. Apply was able to do a lot more than I expected for an off-the-shelf software solution. I'm sure there are features that we haven't even discovered yet! The service was great - they explained everything very well and were always very patient - which was very much appreciated since it was the first time we were using their software, and the first year we were putting on our awards show.

Vorteile:

How turn-key it is, and how it makes it easy to judge online.

Nachteile:

There are a lot more bells and whistles than we probably need for our competition, and there wasn't a way to pay for all entries at once after you'd entered.

New User - Initial Input

Kommentare: We bought a program for two very different award programs under two different association names. It was the most economical way to do this. We found out the two groups are quite as separated as we wanted and probably was not explained well enough in the sales process. It is a lot to learn when you are busy - as we all are - and we were on a short time frame after making the decision. Overall, it seems easy to use but not all of it is intuitive. However, with repeated use, I can tell as an administrator it will get easier and easier. But allow yourself more than 6-8 weeks (with holidays and travel mixed in) unless you can devote your full attention.
We did launch the program about 3 weeks ago and I've heard very few problems. Mostly, people don't realize they have to open an account (separate from the one with our database) to start the process.
Otherwise, I know everyone is loving that they can login and out to make changes to their entries and only submitting when they are ready. This system is getting rid of a lot of copying and shipping costs. Because we don't have to have items shipped to us, we were also able to give them a week extra until the deadline.
More time will tell but on the front end, it seems to be working great. On the back end, we're still learning the program.

survey your project

Vorteile:

this app is very simple to use and make survey from people to decision on one matter that needs

Nachteile:

no least in this app because is very easy to use

Perfect Tool for Company Internal suggestions, Management Rating

Kommentare: Great for team communication.

Vorteile:

I love most about this tool is that its easy for me and my team to deiced on different spiffs for hitting sales goals. " Do we go here? or do we do this" set it a few places and send it out to your team and they take a vote. very easy tool to use.

Nachteile:

N/A this product works great. I've never experienced any difficulties using the survey monkey. its very easy to used.

assessment

Kommentare: overall this software is really nice to add to your tools to expand your busniess

Vorteile:

our company started using this software as we started using another software platform. they work hand in had.

Nachteile:

I havent found anything I dont like about this software because its a nice addition to business platforms for customers to be able to leave reviews

Great product!

Kommentare: It’s quick easy fun and informative for my business needs

Vorteile:

I enjoy great firms for customer feedback

Nachteile:

I have no issues about it from day to day

Easy and Straightforward Grant Application System

Kommentare: I have used Apply for an internal grant application. It was a pleasure to work with the specialists from Apply, they were a tremendous help in guiding the process, providing very good training and assisting me in understanding the system. Apply itself is a very straightforward and simple system to operate. Everyone knowing Survey Monkey can work with Apply. As simple as the system may be, it also offers many options to optimize and adapt the system to specific wishes and requirements.

Vorteile:

Simple and straightforward system that is easy to operate and understand; expert support for developing, onboarding and understanding the system.

Nachteile:

Training needs to be more adapted to the needs of the user. I used a simple application but have been introduced to all aspects of the system.