WizeHive Erfahrungen

Collaborative Support

Kommentare: Fantastic support on the development of our customized system.

Vorteile:

It's an affordable comprehensive system that gives you the keys to operate the system and modify with support.

Nachteile:

What I liked least was that it is a unique system that I had to learn how to use. Fortunately it was not difficult to learn and the team offered great support through videos, documents and person to person coaching.

Great customer service and fast setup

Kommentare: This product has significantly reduced the administrative time we spend on grantmaking. We have more than earned back the cost of the license in time saved.

Vorteile:

We had a last-minute need for an online granting process and needed an affordable tool where we could get everything running quickly with minimal input from our end. Even though their development times are typically longer, they were willing to adapt to our timeline and still delivered the forms a week earlier! Throughout the entire process, their support team has been amazing--always available, always happy to help and incredibly fast to turn things around. We hardly had to do any of the development ourselves, despite this being a last-minute request. As a small team with limited spare capacity, this was a lifesaver in being able to keep to our grantmaking timeline.

Nachteile:

While the functionalities are enough for most organizations' granting needs, there are a few customization options, such as greater flexibility with repeating questions, which we would have liked. However, the support team helped us find acceptable workarounds.

NOT Worth IT!

Kommentare: The service has been above average but the platform is designed so poorly it takes away from any saving grace. This has been a horrifying experience for me!

Vorteile:

Able to mange several programs simultaneously.

Nachteile:

Not user-friendly Administrators are only sometimes timely in responding to issues Every item has to be built out every single year Time-consuming Too expensive! Again, not user-friendly Waste of time and money. Will not renew!

Great grant/scholarship management tool

Kommentare: Terrific onboarding & development process. Really appreciated how easy they are to work with us for a customized solution to our needs.

Vorteile:

We moved our paper application process for our scholarship and grant programs completely online. WizeHive has proven to be highly efficient in processing applications, communicating with applicants and reviewing submissions. Such a time-saving resource for our team!

Nachteile:

We've been very happy so far. Any questions we have had were quickly answered through their customer service.

Improving Grants Management and Processes

Kommentare: This experience has been wonderful and I would recommend WizeHive to anyone I know that works with grants and the management of them.

Vorteile:

My favorite part of WizeHive honestly outside of functionality of the software, but the staff I have worked with throught the sale and implementation process. I cannot speak highly enough about the staff at WizeHive. They are knowledgable, friendly, and so responsive.

Nachteile:

The WizeHive Academy modules are a little overwhelming especially when you don't have a lot of time to really dig into them.

Great for managing multiple grant programs

Vorteile:

WizeHive's set-up and staff support is great-- they walk you through the steps and features of each part of the process so you understand what you can do and where and when and how.

Nachteile:

We did not consider the reporting dashboard enough when setting up the application, so we had to redo some questions after the fact to get the right format to be able to report accurately and efficiently. This should be considered at every step along the way during the set-up process, and it felt like it was a last-minute thing to which we did not dedicate enough time. The other thing that was a disappointment is the fact that I was told that BILL could be integrated, but it turns out there is a pretty steep fee to do that, which no one seemed to know until months down the road into the process.

Wizehive is a user-friendly systems that simplifies grant management for nonprofits.

Kommentare: My experience has been good. The training has been beneficial and the support team is always available to troubleshoot

Vorteile:

The ability to streamline workflows in a user-friendly portal. I like the current platform's visual aspect and seeing where applicants are in the application process.

Nachteile:

Hard to say at the moment since I just transitioned my workflow.

10/10 Recommend

Vorteile:

WizeHive has been very easy to use and the implementation team has been incredible. They make things super user-friendly so anyone can pick it up. Even as a new user, I understand the software after a short time.

Nachteile:

I really do not have any cons. I enjoy working with it daily, making my life easier.

Happy with Application Management System

Kommentare: So far, everything is going well with the application management system

Vorteile:

The ability to customize application processes for our unique/specific needs

Nachteile:

Some of the software architecture it limiting

A Helpful Service

Vorteile:

The team at Wizehive was super helpful and accommodating for our timeline. We had a lot unexpected changes happen throughout set up that wizehive handled well.

Nachteile:

The pricing feels inconsistent and hard to define why certain elements cost as much as they do.

Simple to use - self explanatory

Kommentare: My overall experience has been a good one. The best experience I have is when I can speak with a person at Wizehive for what are complicated questions that I have. It's hard to express your issues in a support ticket, because of that you don't always get the right answers and have to keep asking thru the support ticket. If you could speak with someone, they better understand what you're trying to do and your issues.

Vorteile:

That the applicant can log in to their application and see what they did last year, they can also see where their application is in the process, emails are simple to send and you have control over the emails being sent

Nachteile:

I wish that Wizehive had an 800 number - a number you can call and speak with someone. I don't like that I have to send an email stressing that I need to talk to someone. Speaking with a live person is so very helpful and it's the one thing that I feel Wizehive is lacking...in a big way

Creative & Efficient Grant Management System

Vorteile:

The innate ability to create forms effortlessly is amplified by customization, resulting in a streamlined process. This fosters a unique data capture structure, enhancing efficiency in processing and operations.Customizable forms cater to diverse data collection needs, ensuring a seamless, tailored experience. This dynamic interaction doesn't compromise processing coherence; rather, it harmonizes customization with structured data handling, facilitating efficient downstream operations. This synergy optimizes information management, boosting operational agility and data-driven success.

Nachteile:

Consider enhancing integration with external documents, including the option for in-house signatures, thus reducing reliance on third-party applications.

Customization

Kommentare: The training and customer service was excellent. All WizeHIve representatives were professional, knowledgeable and enjoyable to work with.

Vorteile:

The development and training process. WizeHive spent time to learn our program and system before suggesting ways to set up the grant management steps. We were able to tweak it as it was developed to better align the existing process with the online portal.

Nachteile:

Not being able to download proposal and report templates from the WizeHive portal. Users must visit another website to download templates.

Administrator

Kommentare: Great experience. Responsive to any questions.

Vorteile:

Great customer support from configuration to implementation!

Nachteile:

None. Product meets/exceeds our needs.

WizeHive Review

Kommentare: My overall experience was excellent. After consulting with different grant management systems, we are happy that we chose Wizehive and have recommended it to others. The support and value are incredible, and we don't have to pay for functions that we don't use.

Vorteile:

The product is easy to use. We work in a face paced environment where the landscape changes frequently. WizeHive gives us the flexibility to modify our approach as needed. The sales department is efficient and overlaps with the design department and there are less steps to creating our workspaces. The onboarding and support team are excellent and provide training and continued support.

Nachteile:

I don't have any complaints or suggestions.

New to WizeHive but loving it so far.

Vorteile:

This is our first grant management program, and I did a lot of research into options before going with WizeHive. The customer service has been phenomenal. WizeHive has a great system for onboarding and customizing the program for your specific needs. They are friendly and responsive. We will use WizeHive with our next applicant pool this fall, but so far it seems user friendly for our applicants and has lots of helpful features on the backend.

Nachteile:

There are a few features and layouts on the admin side that aren't intuitive but I'm still learning.

Wizehive for the WIN!

Vorteile:

We were able to get a program that gives exactly what we need for our Contribution * Grant management.

Nachteile:

Nothing - it has been great. We are ready to use all the features.

Well-designed and customizable solution for grant applications and reviews

Kommentare: Zengine is intuitive to use, and is supported by excellent reference materials and resources for administration. This product is excellent!

Vorteile:

The programmable portals for grant submission and reviews are excellent, and will be critical to the success of our new initiative to solicit applications for sub-grants. The implementation support during programming was efficient, responsive, and extremely professional.

Nachteile:

There are not any features that are missing, and the team was willing to add additional features that I needed, such as a time-stamp on the submission confirmation. Their flexibility and support to product users is exceptional.

WizeHive for ICP

Kommentare: It was a nice process, the team as very accesible and fast in the process.

Vorteile:

Access to implementation team and the way it is organiza, the integration of the grant submission and the

Nachteile:

I think getting up to speed with some processes was hard, same as finding stuff in the platform. But once you get the feeling and flow of the process is good. Takes some learning.

Customer Support is CRUCIAL

Vorteile:

I most liked the immense amount of customer support our team received in the process of creating our WizeHive programs. This customer support allowed our team to understand the many ways we could uniquely customize this platform to suit our needs.

Nachteile:

Some of the back-end creation processes were difficult for our team to manage and learn at first. But with the encouragement and support of the customer service professionals, we managed well. WizeHive takes some getting used to from a user-perspective, but with consistent use and practice, it becomes much more doable.

Wizehive

Kommentare: Consultants were great during implementation. Customer service so far seems very responsive.

Vorteile:

Most information in Wizehive is easily exported to an excel spreadsheet.

Nachteile:

Still learning and rolling out the product so difficult to comment on least liked features at this point.

Great product for grant management

Kommentare: Very positive, very responsive to our needs and requests.

Vorteile:

WizeHive is a very flexible application and allows administrators to realize critical needs for grant management that we could only imagine before.

Nachteile:

It's really important than an organization assign someone that can apply some user experience knowledge for the setup process.

Looking forward to what WizeHive can bring

Vorteile:

We are just getting into the system as a way of automating the process used to judge contest entries for an annual awards program. It shows great potential to make things a lot easier for administrators as well as our judging panel.

Nachteile:

Still getting into the system but so far, so good

This interface is easy to learn and use, and when questions arise customer service is very helpful!

Kommentare: WizeHive makes it possible to manage our grant program and the increasing number of proposals that we receive.

Vorteile:

Customer service is very helpful and responsive. They're helpful in answering simple fix questions, as well as brainstorming on how their software can accommodate more complex requests. Very easy to build your own application form, as well as follow-up forms. The interface can be customized to fit your organization's branding. Online help articles are very helpful and easy to follow. Easy to create and customize reports. Easy to create a new workspace - its basically a copy, paste function. Overall - if we were to go through this process again, we would make the same decision to use WizeHive.

Nachteile:

Applicants have to create new credentials every year in order to access their application so, they have separate logins for the year they are reporting in and the year they are applying for - that can get confusing. Yearly workspaces cannot communicate with one another so doing YTD comparisons can be challenging. There are some features, such as the calendar and cascading forms, within WizeHive that I wanted to utilize but were not sophisticated enough features to make it worthwhile. Sending an e-mail to users through the WizeHive app comes from the WizeHive domain and frequently goes to the spam folder. While you can direct replies to an internal e-mail, I would like for the e-mail to also appear as though it was sent from our domain.

I don't love this system

Kommentare: Mediocre

Vorteile:

It has most of the features we need for our use, which is an application process. People can log-in and save their status on applications. It can link to get references, and I can get people to review the applications on a review portal.

Nachteile:

This is the least intuitive interface of a system I have EVER used. It is extremely frustrating. You think you remember how to change a setting or edit a direction somewhere, and you realize it could be in one of a ton of different places. It is extremely frustrating to use, and you would think that simple things like easily downloaded all the applications as files to my own computer would be simple, but they are not. Customer support can be okay, it depends on who you get really. The fact that I used this last year and this year had to be completely refreshed because it's so complicated that I don't remember everything is a big issue. And it's not like I can easily problem-solve. I always need to contact customer support, and I can't even call. My colleagues and I can't believe that a minor thing like putting a blurb/direction before a certain section of a form weren't possible! It has to be somewhere else. Some of my applicants have been confused. We probably won't use this again. Again, it is the least intuitive system I have ever used.