Azalea Health Erfahrungen

suggestion of changes to make the system more user friendly

Kommentare: Overall it has been good. The tech support has been great.

Vorteile:

It is an easy program to learn and is pretty basic compared to other programs

Nachteile:

It is expensive compared to others and they should try to make more cost effective when you have numerous providers. Also get opinions from users to try to make changes to better the system.

Wonderfool service

Vorteile:

It is easy to teach for the new employees.

Nachteile:

I have not complained about this system, is pretty easy to work with.

review 3/10/23

Kommentare: OKey

Vorteile:

I like that adm and clinical are now merged!

Nachteile:

That there are not efficient links for clinical flow. Also they have not implemented recommendations to help the charting process and flow of our clinic

First Review

Kommentare: excellent I enjoy the multiple features and functions

Vorteile:

Easy to use and all the features are self explainatory.

Nachteile:

report features need more options for billing

EMR for Idiots

Kommentare: The experience with the Azalea health has been very positive especially in terms of searching for information and sending prescriptions electronically as well as communication with my staff.

Vorteile:

I am a 65-year-old physician who is not very fond of technology. I always preferred old-fashioned paper charts and notes, paper prescriptions and communication through telephone.However for the last 5 years I have realized the Magic of electronic medical records and electronic writing prescriptions and communication through using Azalea Health products . I did use another E HR before switching to Azalea and had problems with the support system and multiple glitches in the software leading to a very high level of frustration.

Nachteile:

Although Azalea health electronic medical record has made my life very easy, but computer-generated notes are not as good as my previous dictations which were individualized for each patient..

Effective product for working denials - horrible for RHC payment posting

Kommentare: The hospital I work for (in clinic billing) handles RHCs, office only, Wound Care, Part A -AND- Part B, labs, and almost everything else. The only issue from a claims point of view is OBGYN. When we added a local OB clinic, we had to go with a competing product because Azalea was inadequate. They are working on fixing the OB issues. I have zero problems with the several types of coding I do (RHC, Wound Care, etc.). The denials are easily pulled in for working. Overall, from my perspective, Azalea is an excellent product.But then there's the Postin problem above.

Vorteile:

The product is highly adaptable, except for OBGYN. See below for the biggest problem.

Nachteile:

We have one ongoing problem - and it is huge. About 40% of our claims are RHC (Rural Health Clinics). Azalea does --NOT-- understand posting payments for the RHCs. Currently, we can't do our month end close for the RHCs. Azalea does not even understand the problem when we explain it. This month, again, we are having to fall back on manually entering payments because something was changed, "improved" this month, and we can no longer do an automated close. We are talking about adding HUNDREDS of hours to the monthly close because we have to enter these claims manually. We can't even get Azalea to understand what the problem is - or even why it's a problem for our RHCs. --Hundreds of extra hours--

Azalea Health

Vorteile:

Azalea has the best customer support! If my phone call is not answered immediately, someone calls me back very quickly. Everyone is very friendly, helpful, and patient. We love our support people at Azalea and couldn't live without them.

Nachteile:

We are a small practice and sadly do not use many of the programs that Azalea offers.

Excellent Customer Service

Vorteile:

It is very user friendly. New providers can be up to speed quickly. The customer service is prompt and very helpful.

Nachteile:

The price :-) It would also be nice the cursor went right to where the typing should start when opening a patient search or message.

review

Vorteile:

it is easy accessible for all users in office.

Nachteile:

Wish the pop ups was better. tech should have access

Frustrating system much of the time with no answers, fixes and angry patients.

Kommentare: MIPS is almost impossible to do with the reports available. Wish there was more flexibility in what info you want when running reports. Some reports aren't fully inclusive. I was running a report for females over 35, and had alot of patients that just didn't show up on the list. Many measures aren't available through Azalea so you are limited on your choices.. We managed to get through MIPS by going throiugh a 3rd party company and entering much of the information one patient at a time.

Vorteile:

EMR and EHR are in 1 program which we didn't have before. We attended the Azalea annual seminar last year and the people employed by Azalea are very friendly. Small group, so you know names of those you work with, but can be a downfall because people are often gone on vacation/training/ working from home etc. and hard to get answers timely.

Nachteile:

We were with SimplifyMD prior, and we loved some of the features that are no longer available.Billing errors frustrate our patients and you can count on angry calls and visits from our wonderful patients after invoices go out. Patients are billed for the full balance before insurance has finished processing. Sometimes, not always, but don't know what to expect. Medicaid patients receiving bills, which should NEVER happen. If 1 thing is denied on insurance, they rebill the ENTIRE thing, even the ones that were approved. Never seen things done this way. Then it gets sloppy with insurance denials on things that were already paid. Hard to tell what is what. Don't understand why they can't seperate the 1 line item?? 2 yr old recoups, not to mention, 100s of recoups in general! I could go on. I have someone that teaches coding and billing reviewing the mess we have right now.

Excellent EHR

Kommentare: Overall a good EHR. We used it in a multiple provider orthopedic practice. It seemed to be capable of setting up macros for use as a true EHR. However, most of us still dictated and had it uploaded. Most of us just didn't' want to take the time to set up macros.

Vorteile:

Flexibility- it seemed to have all the options of making it very user friendly and customization Quick learning curve- a lot of the menus were intuitive making early navigation easy

Nachteile:

Sometimes looking for extra pieces of information, like old operative notes, took a few extra clicks looking around. Imaging not accessible from the main program. We had to run a separate PACS system to look at films.

Overall easy to use

Kommentare: I feel there are almost too many features and that the overall system could be simplified. However, once you learn how to use the system it is pretty easy to nagivate.

Vorteile:

I like that it is easy to upload photos and/or documents into a patients chart.

Nachteile:

I don't like that I can't just print a daily schedule from Azalea. If there is a way, maybe I just haven't figured out how.

A peace of mind

Kommentare: Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind.

Vorteile:

Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind. Customer Service is great and very responsive.

Nachteile:

None. Compared to several years of having my own staff with all the hassles that go along with that and having employees embezzle funds, having azalea health meant having security and transparency.

azalea

Kommentare: .good

Vorteile:

Works good, easy to use, easy to learn,

Nachteile:

some of the reports are a little confusing to use.s

Azalea Payment Posting

Vorteile:

Payments are easy to post in software and balancing is also easy.

Nachteile:

It is difficult to read the accounts, but that is probably due to lack of use. I am not a primary user in Azalea. I post and review accounts occasionally just so I am able to do it if someone else is off work. We have three practices in our office and several different software applications (some of which we are closing out). We plan to continue to use Azalea for MAC.

front desk

Kommentare: overall experience is ok if above problem could be fixed

Vorteile:

Scheduling patient and acceptiong payments is easy

Nachteile:

Front desk cant verify Pharmacy with patients

Really good EMR

Vorteile:

The program is very user friendly and can be used by anyone with prior computer/EMR experience with little training or coaching. Very adaptable to many specialties and capable of many templates by user design.

Nachteile:

Adaptability takes time to set up Stock templates not very applicable to our practice Uses quite a bit of RAM

Great tool

Vorteile:

Easy to navigate. Great tool to corroborate financial information.

Nachteile:

A con is that it logs you out within a minute

Azalea user

Kommentare: Very good

Vorteile:

Easy to use and upload pdf. Quick, responsive, and tracts accounts well.

Nachteile:

Obligatory four year contract. A shorter contract or month to moth more practical for my particular business.

Great EHR

Vorteile:

Ease of use. I have used a variety of EHRs in my career easiest one I have ever used.

Nachteile:

I do not have any complaints yet but I am not involved in all aspects of the system. I use specific sections for patient care.

Working With Azalea

Vorteile:

I have only been using Azalea for about 1 year. I have enjoyed working with Azalea. It is very easy to navigate, post, and search for patients.

Nachteile:

Sometimes when I post patients charges and codes the cost of the charge does not populate.

Improved Practice Management

Kommentare: Best tech and Billing support I’ve worked with. From out sales representative to our billing coordinator,, I’ve yet to have a bad interraction with someone at Azalea.

Vorteile:

In nine month with Azalea we’ve seen increases in revenue and reduction in administrative time. Each month we are discovering more ways to use the features to optimize the work at our practice.

Nachteile:

As the Operations Director I’ve yet to find cons with our move to Azalea. I might look to have extended some of our training on the uses of reports but that’s a hard call as we needed data in the system to see the value.

Azalea

Vorteile:

I like how you are able to see multiple office's schedules. It makes it easier to schedule appointments for the patient without them having to call different offices within the same practice.

Nachteile:

I do not like how you have to be authorized to take payments. I understand I am a technician, but I also take payments from patients due to me being cross trained into other areas.

Easy to use software with valueable tools

Kommentare: Overall I like the software. There are options but it isn't overly complicated or convuluted.

Vorteile:

Easy to pickup and use right away, tools are labeled cleay and things are where you expect them to be.

Nachteile:

Sometimes in certain circumstances you have to manaully Save info or else you lose it if you fo get and navigate away. Sometimes we get patients one after the other and we have to switch quickly and if we lose the information, we have to enter it all again.

Azalea Health & You

Vorteile:

What I like most about this product is that it is user-friendly.

Nachteile:

If I had to highlight an area for improvement, it would be to simplify the menu options to allow everything to be seamless between charting, document storage, etc.