Azalea Health Erfahrungen

EHR that Actually Has Functions for Multiple Areas of Healthcare

Kommentare: We don't use the RCM, but the ability of Azalea to do different things from order sets, to eMARs, to simple visit notes is helpful and allows for a more seamless process in the workplace.

Vorteile:

Unlike most EHRs, this one has features that come in use across the different healthcare areas. Built for hospital systems with satellite offices, it has ambulatory options and inpatient hospital options, which integrate demographic information between both options.

Nachteile:

It costs a bit more than other software, but it's beyond worth it. There are a few things that I'm sure they will continue to upgrade in the future, like information flow between hospital and ambulatory systems.

Wonderfool service

Vorteile:

It is easy to teach for the new employees.

Nachteile:

I have not complained about this system, is pretty easy to work with.

review 3/10/23

Kommentare: OKey

Vorteile:

I like that adm and clinical are now merged!

Nachteile:

That there are not efficient links for clinical flow. Also they have not implemented recommendations to help the charting process and flow of our clinic

First Review

Kommentare: excellent I enjoy the multiple features and functions

Vorteile:

Easy to use and all the features are self explainatory.

Nachteile:

report features need more options for billing

EMR for Idiots

Kommentare: The experience with the Azalea health has been very positive especially in terms of searching for information and sending prescriptions electronically as well as communication with my staff.

Vorteile:

I am a 65-year-old physician who is not very fond of technology. I always preferred old-fashioned paper charts and notes, paper prescriptions and communication through telephone.However for the last 5 years I have realized the Magic of electronic medical records and electronic writing prescriptions and communication through using Azalea Health products . I did use another E HR before switching to Azalea and had problems with the support system and multiple glitches in the software leading to a very high level of frustration.

Nachteile:

Although Azalea health electronic medical record has made my life very easy, but computer-generated notes are not as good as my previous dictations which were individualized for each patient..

Effective product for working denials - horrible for RHC payment posting

Kommentare: The hospital I work for (in clinic billing) handles RHCs, office only, Wound Care, Part A -AND- Part B, labs, and almost everything else. The only issue from a claims point of view is OBGYN. When we added a local OB clinic, we had to go with a competing product because Azalea was inadequate. They are working on fixing the OB issues. I have zero problems with the several types of coding I do (RHC, Wound Care, etc.). The denials are easily pulled in for working. Overall, from my perspective, Azalea is an excellent product.But then there's the Postin problem above.

Vorteile:

The product is highly adaptable, except for OBGYN. See below for the biggest problem.

Nachteile:

We have one ongoing problem - and it is huge. About 40% of our claims are RHC (Rural Health Clinics). Azalea does --NOT-- understand posting payments for the RHCs. Currently, we can't do our month end close for the RHCs. Azalea does not even understand the problem when we explain it. This month, again, we are having to fall back on manually entering payments because something was changed, "improved" this month, and we can no longer do an automated close. We are talking about adding HUNDREDS of hours to the monthly close because we have to enter these claims manually. We can't even get Azalea to understand what the problem is - or even why it's a problem for our RHCs. --Hundreds of extra hours--

Excellent Customer Service

Vorteile:

It is very user friendly. New providers can be up to speed quickly. The customer service is prompt and very helpful.

Nachteile:

The price :-) It would also be nice the cursor went right to where the typing should start when opening a patient search or message.

Azalea Health

Vorteile:

Azalea has the best customer support! If my phone call is not answered immediately, someone calls me back very quickly. Everyone is very friendly, helpful, and patient. We love our support people at Azalea and couldn't live without them.

Nachteile:

We are a small practice and sadly do not use many of the programs that Azalea offers.

Easier said than done

Vorteile:

It is easy to limit who sees what notes and helps with HIPPA compliance. Communicating within the system is easy and fast.

Nachteile:

There are no options for doing group notes. This makes it difficult to chart groups, as one has to do an individual notes for each group participant.

LPN using Azalea in a clinic.

Kommentare: Overall the system works good when you have the right training and programing.

Vorteile:

When the information is put in the system correctly, it was very useful to have the patients full information at my finger tips. It made answering questions and following up a lot easier than having paper and pencil.

Nachteile:

My least favorite feature was the pop up windows, that were not movable. When trying to do PA's under the medication tab, I would have to close the PA window, look up the patients information and then go back into the medication tab, reopen the PA window and answer the question. This was very time consuming because you could not see all the questions at once to get all the information needed to finish the PA without opening and closing the same window.

Overall easy to use

Kommentare: I feel there are almost too many features and that the overall system could be simplified. However, once you learn how to use the system it is pretty easy to nagivate.

Vorteile:

I like that it is easy to upload photos and/or documents into a patients chart.

Nachteile:

I don't like that I can't just print a daily schedule from Azalea. If there is a way, maybe I just haven't figured out how.

Azalea Health Review

Kommentare: Overall, I would say that Azalea is a good system, however, I feel that it is basic and there could be more details added for mental health tracking.

Vorteile:

The system is a good tracking system for my clients.

Nachteile:

This software works well however, it is not as user friendly as some other systems I have used in the past. It is slower and it does not allow for a thorough Notes.

Azalea Review

Kommentare: Great other than moving slow.

Vorteile:

The ease of using it, it is easy to use and understand.

Nachteile:

It can sometimes move slow at times when connections are down.

Great tool

Vorteile:

Easy to navigate. Great tool to corroborate financial information.

Nachteile:

A con is that it logs you out within a minute

Azalea Health & You

Vorteile:

What I like most about this product is that it is user-friendly.

Nachteile:

If I had to highlight an area for improvement, it would be to simplify the menu options to allow everything to be seamless between charting, document storage, etc.

Overall a good EMR

Kommentare: We have specialist that work in our office, Azelea is exclusive to them. Overall it is easy to use

Vorteile:

It is easy to understand and navigate through.

Nachteile:

The registration of patients is cumbersome and repetitive

Not for use in Hospital setting

Kommentare: We have multiple unresolved issues since starting with Azalea Health in February 2019 and nearly every day we run into something giving us issues. When a software does not even allow you to admit a patient because of a "bug" and/or delays admit for over 6 hours, than it defeats the purpose of being an EHR. EHR is to assist a hospital/office in efficiency that translates to quality patient care and if it does not than it only serves itself as to make a profit as a business. I would NOT recommend this software to any other hospital facility. We are looking into other options

Vorteile:

Ease of Scanning documents into patient chart

Nachteile:

Everything in the chart is segregated and unable to be cumulated. For example, to print a patient chart you must go to multiple areas to print info and the print options are very lacking. To chart on a patient you must go to multiple areas that are sometimes seemingly hidden. This software has abandoned efficiency and user friendliness. The support team is easy to contact, but we have so many support tickets with them that we spend just as much time talking with support than working. We cannot work efficiently. Billing components (Charge Master) do not communicate appropriately with patient chart information (Chartaccess) and are constantly requiring support contact.

Azalea Customer Service is EXCELLENT

Kommentare: I have figured out a LOT of work-arounds to make Azalea work well for our practice, especially with the TASKing function. Would still like to see some better tracking for Authorizations and improvement on the primary/2ndary insurances - they should work based on the effective/term dates and many times you have to manually match them up. Would be GREAT if they were driven by date and type.

Vorteile:

Very user friendly - easy to train new staff on the functionality. Love the service ticket option as the response is typically quite fast and you can track the progress without calling., though when I do call in - the customer service reps are great. Lance has saved me many, many times.

Nachteile:

Lots of duplicate documents in charts as there is no lock-out on documents when other users are in them (specifically in the SFAX). When 2 users label a document concurrently - it creates 2 of that document. Would be great to have a lock-out feature that does not allow you to do ANYTHING on a document when there is another user in that document.

Azalea is by far the most user friendly EHR platform for an administrator that I've ever worked with.

Kommentare: Azlea's customer service is always friendly and helpful, but occasionally I've had to request an update to a ticket more than once before getting a reply.

Vorteile:

Azalea is extremely user friendly. I have worked with many EHR platforms and this one is the easiest by far to use for administrative tasks.

Nachteile:

Creating superbills, or facesheets in Azalea speak, is not quite as intuitive as the rest of the functions. The resulting sheet to send to the patient does have the professional appearance we would prefer.

Not the EMR for a busy practice.

Kommentare: Horrible. Sophomoric.
You will quickly learn the mantra, "We are sorry but our EMR is down and we will have to call you back later to schedule your appointment"

Vorteile:

I really cannot find one redeeming quality with regarding to this EMR.

Nachteile:

They have constant shutdowns during working hours. Guaranteed to deny you access to your own files when you have a busy clinic. Everyday I regret having agreed to use this EMR.

Really good EMR

Vorteile:

The program is very user friendly and can be used by anyone with prior computer/EMR experience with little training or coaching. Very adaptable to many specialties and capable of many templates by user design.

Nachteile:

Adaptability takes time to set up Stock templates not very applicable to our practice Uses quite a bit of RAM

Podiatrist asst

Kommentare: It would be nice if we could understand the changes to billing so we can help patients

Vorteile:

Easy to use , even for someone older can usually pick up it up! Very user friendly! I would recommend it over compulink any day!

Nachteile:

Not too many cons but biggest one is I use to be able to figure out the billing if I was asked from a patient. I can no longer figure it out and refer them all to billing at azalea

Working With Azalea

Vorteile:

I have only been using Azalea for about 1 year. I have enjoyed working with Azalea. It is very easy to navigate, post, and search for patients.

Nachteile:

Sometimes when I post patients charges and codes the cost of the charge does not populate.

Improved Practice Management

Kommentare: Best tech and Billing support I’ve worked with. From out sales representative to our billing coordinator,, I’ve yet to have a bad interraction with someone at Azalea.

Vorteile:

In nine month with Azalea we’ve seen increases in revenue and reduction in administrative time. Each month we are discovering more ways to use the features to optimize the work at our practice.

Nachteile:

As the Operations Director I’ve yet to find cons with our move to Azalea. I might look to have extended some of our training on the uses of reports but that’s a hard call as we needed data in the system to see the value.

Azalea

Vorteile:

I like how you are able to see multiple office's schedules. It makes it easier to schedule appointments for the patient without them having to call different offices within the same practice.

Nachteile:

I do not like how you have to be authorized to take payments. I understand I am a technician, but I also take payments from patients due to me being cross trained into other areas.