Meltwater Erfahrungen

best monitoring media software

Kommentare: best tool for monitoring media outlets in latin america!

Vorteile:

sysomos is a great combination of automated software that look into media outlets news in digital and keep a look into social media. Also, they have a robust database of latin america. Before wans't so great but they keep updating it. Now, it is hard to find adicional news outside sysomos.

Nachteile:

i have problems sharing my monitors and querys with other users and customer suppport couldn't help me. Also time to timee they have a breach or something working wrong and you dont receive and alert by email and they are very slow to solve it. I have issues in the past with my clients because of this.

One tool that does almost everything we need

Kommentare: We've been using it in this office for about 2 years now, and I used them previously at another job, as well. They're very responsive when you need help with something. I like the tool. It's intuitive and does just about everything we'd want it to. I do think their sales tactics were a little heavy-handed sometimes, putting deadlines on offers and whatnot, but when I talked to them about it, they lightened up a lot.

Vorteile:

The dashboard for easy monitoring of our media and social coverage.

Nachteile:

They charge separate pricing for everything, and it seems that every time I turn around they're rolling out a cool new feature they want to share, but it's always extra.

One of the top PR database options in the industry

Kommentare: We use Meltwater primarily for social media monitoring as well as for building media lists for our clients.

Vorteile:

Meltwater is one of the top media databases for PR professionals

Nachteile:

No media database is perfect in terms of either staying current with media members and/or as it relates to media monitoring. Can be expensive in terms of number of seats and/or tools used.

Disappointing Tool, More Disappointing Support & Client "Success"

Kommentare: From a services/support/client success perspective, this is where the disappointment continues. Despite messaging our "client success manager" of our desire to not renew and cancel our subscription, we continued to receive a mix of promotional and reengagement emails and outreach. It got to a point where we asked our "client success manager" to please disable our instance of the platform so our team would stop receiving the useless alert emails that were filling up our inboxes. Despite several emails, our CSM never replied to the emails or heeded our request to disable our account. We later interacted with the online chat support to work with a human being to deactivate our account. This time, we were told that our request would be passed on to the appropriate team members and acted upon immediately; however, nothing ever happened. We eventually found the email of a [sensitive content hidden] for client success and forwarded the response. They finally responded and said we had to participate in an exit interview before they would formally close our account. We politely declined given the back and forth that had already taken place and asked for our account to be disabled/terminated. After several weeks, this has still not been addressed, and the [sensitive content hidden] has not responded to any emails since.How you treat your clients when they leave you should be the same as how you treat them the day before they sign with you. It's disappointing to see a company respond (or

Vorteile:

The platform seemed to deliver daily "monitoring" alerts on a daily schedule as promised. While not worth anything to our organization, the emails did come every day as promised.

Nachteile:

As a product/platform, Meltwater was an overpriced, worse alternative to Google alerts and provided no semblance of quality monitoring results for our organization. Their reputation monitoring tool returned highly unrelated results from a majority of click-bait, AI-generated SEO websites. I can't think of how many times our team would look at the "alert" emails and laugh at both the quality of the results followed by the obscureness of the websites it was pulling content from. Separately, we set up basic Google Alerts along with Hootsuite and a handful of other free/inexpensive social media monitoring alerts, and the info from there was far better in quality and delivery than what we had received from Meltwater.In fairness, Meltwater was deployed by legacy employees who did not have a full breadth of understanding of the platform's purpose or potential. However, it appears that there was minimal, if any, implementation and launch support and/or validation from the Meltwater team that the monitoring results were what we were looking for.

Great for customer engagement and as CRM tool

Kommentare: For the two years that we used Meltwater we increased our media sales and overall agent productivity. This lead to a decrease in our ques and many more satisfied customers. There are better products however Meltwater will definitely get the job done.

Vorteile:

The CRM tool is amazing at collating and managing all social media into a chronological timeline. What I like most about this software is the interface. Very fluid and modern and easy on the eyes. It is also user-friendly, I was able to upskill many agents within 2 days maximum.

Nachteile:

I do feel that the reporting could be a bit more specific or customisable. Especially when pulling agent reports, there is some information which I would like to see which is not there, so perhaps allowing a more in-depth customisable report functionwould be beneficial.

An acceptable tool that allows us to track our Media impact

Kommentare: An OK tool to use if you've been used to the platform. Recommend looking elsewhere to see if another tool can help solve your specific needs and problems.

Vorteile:

A fairly robust way of gathering all the news about our industry, company, and competitors all in one place. Quick setup after a couple of calls with our representative.

Nachteile:

the boolean logic strings are difficult to configure at first. We had issues with languages/news that had nothing to do with our industry. Not easily possible to laser-in on the information that we would find relevant for mass distribution. They need to make some enhancements as the UI seems dated, and at times difficult to navigate.

Good Social Listening Tool

Vorteile:

the deep analytics provided Segregation of data city/state/country wise different verticals and sections for campaign, monitoring, and others

Nachteile:

to provide ease use of keywords, some social listening rules such as use of capital alphabets in boolean operators have been bended, but in long term, the professionals of this vertical can be affected due to this

We use Meltwater Daily and Have for Years... Great tool and service.

Kommentare: We've been a customer for 3+ years and use Meltwater on a daily basis. Initially, we were mostly using the media monitoring features exclusively, and that alone was enough value to justify our account. More recently we've also been using the Influencer platform for media research and outreach and that has also proven to be extremely useful. Much of our content marketing is driven by things we're able to uncover on a daily basis using Meltwater.

Vorteile:

The breadth of features. Ease of use and flexibility. Daily email reports, customizable Dashboards, integration with analytics and social platforms, comprehensive media/influencer database and contact platform. Outstanding proactive service and support.

Nachteile:

No real complaints about the software. It is very robust and even after several years, we are finding new beneficial ways to leverage Meltwater.

Robust Social Media Monitoring at a Price

Kommentare: We tend to use Meltwater in times of social media crises — and it cuts down on manual data compilation and creates easy-to-understand reports for all stakeholders.

Vorteile:

Robust social monitoring capabilities, easy to set up, really great customer support, easily customizable, and easy to export reports.

Nachteile:

It's pricey, but with social media monitoring that is to be expected. In this realm, you get what you pay for, and Meltwater is worth the price because it just pulls in way more intel than any other solution available.

Great Spreading the Word

Kommentare: Overall, Meltwater has been an easy tool to use to distribute information and also see the analytics of how it's being received, opened, clicked, etc. We also use the tool to create a Daily Digest of hits that mention our business in the media or on Twitter.

Vorteile:

This software is completely user friendly. It is easy to upload press releases and sent to various distribution lists.

Nachteile:

Sometimes there are glitches or issues where if there is a lot of traffic happening via Meltwater which makes your particular information experience a delay. Usually, Meltwater staff are able to identify log jams pretty quickly.

Meltwater is a Capable Social Monitoring Tool!

Kommentare: We primarily use Meltwater as a social media monitoring tool. We're a global organization, so it can be difficult to have a full picture of how our business is being referenced across the world. But Meltwater solves that problem!

Vorteile:

Meltwater is very useful in being able to monitor what is being said about our company on a global scale on social media. I get an email every morning that shows me exactly who is saying what and on which platform. It links out to these references as well! From here I can take action and ensure that I'm staying ahead of any negative - and positive - remarks.

Nachteile:

Meltwater's platform can be a bit tricky to learn. It's not a very simple platform - though it's relatively drag-and-drop, but you have to be uber-aware of how to put together the lists you need so everything will be monitored correctly. That's where the Account Managers come into play. So, on the whole, if you don't have a lot of time to learn the platform. I have no doubt it's easy once you get the hang of it, but I don't have that luxury!

Review on Meltwater collaboration

Vorteile:

Most relevant features are related to the fact that we could (relatively) easy see how our messages (key ones) were taken over by the media and the way these were interpreted. The universe around key topics and the geographical span.

Nachteile:

Reports for certain topics. Not a digest with all media impacts, but a narrative, to also include metrics for positive/negative/neutral articles.

Terrible for Analytics

Kommentare: I don't see how any analyst tested this tool. Doesn't include what I consider basic functionality. Requires multiple unnecessary steps to analyze data.

Vorteile:

Customer Service is responsive. Tool is very affordable.

Nachteile:

Social Analytics are awful. Problems include: • Data Exports – Have to email data exports through individual chart widgets. • Separate steps for creating queries and building dashboards with visuals. • Have to create separate searches for News and Social separately – Duplicates work. • Charts – Don’t have basic number labels, aren't usable. • Can't download basic volume trend. • Volume and Sentiment numbers do not match.

Meltwater does the job

Kommentare: Excellent service and support.

Vorteile:

Ease of use and data base capture. It’s easy to set up an automated process for newsfeeds and reporting.

Nachteile:

Exporting is not as advanced as I would like. Pdf and cvs are the main options. Formatting on export is less flexible.

Meltwater Review

Kommentare: Overall, my experience at Meltwater has been quite good.

Vorteile:

Meltwater provides an in-depth media monitoring service with excellent analytics for reporting. I use Meltwater daily and having an automated media monitoring service with a personal account manager and live chat function is a great asset.

Nachteile:

Customer service response times and reliability start to slow down during busy periods, like towards end-of-year reporting which can be quite frustrating.

Expensive tool made for big corporations but not for start-ups

Vorteile:

Not a lot to say. Overall we very disappointed by the too.l

Nachteile:

Poor quality of the journalist user base. Lots of bounces when we write emails. Also abusive legal close to renew your contract with a 3 months notice period for a simple SAS and the sales person comes to you sending the invoice for the next period 2,5months before it ends. Finally, a customer service/success which is very pushy to always subscribe to very pricy solution and taking a yourself a lot of time with un-needed presentations. As a start-up manager of more than 20 employees, I was very disappointed by Meltwater services.

Meltwater does the trick

Kommentare: We continue to renew our contract with Meltwater, because, compared to competitors, the service is financially feasible. The interface upgrades have also kept us happy. Overall, Meltwater helps us distribute news effectively and that's exactly what its supposed to do.

Vorteile:

Meltwater has made A LOT of improvements to their user interface recently. Building lists has gotten a lot eaiser and quicker. I'm able to quickly scan and select thousands of contacts.

Nachteile:

Meltwater's customer service leaves something to desire. In the four years that I've used the platform, my service rep has changed at least a half-dozen times. Each new person wants to connect to see how things are going, but most of the time they just try to sell us on something new. They are not concerned with understanding our business.

Meltwater makes media relations and PR easier

Kommentare: Meltwater really helps with media relations. It helps you target the right journalists for your news. If you do media outreach, you really need Meltwater.

Vorteile:

What you can do with Meltwater you can't do with Cision. It's much easier to use and allows you to see who viewed your pitch so you can decide how to follow up. It makes media relations less of a thankless chore by helping you decide where to focus your efforts.

Nachteile:

It's a little confusing to use. Once you have a tutorial, it's easier, of course, but I wouldn't say it's intuitive.

Social Listening made Easy and Fun

Kommentare: As a strategist in an international marketing and advertising agency, Sysomos was a crucial tool to gauge and extract information from social platforms and update our clients and also use the gathered insights for our campaigns. It is recommended as it gives an integrated platform to get social analytics and create actionable customer engagement opportunities.

Vorteile:

Sysomos is a comprehensive software that gives a complete overview to get insights from social listening. it also has features that enable visualising data in diagrams and charts to get more information from the data.

Nachteile:

Sometimes it can get confusing as the format and layout might get a little cluttered and not so easy to use.

The success of my digital marketing strategy.

Kommentare: My experience has been very good, this platform is very detailed and precise, and its control panel is very complete and easy to use.

Vorteile:

I like the social media analytics tools that allow me to monitor the online conversations that are impacting my brand and industry.

Nachteile:

It would be ideal to have a higher update speed to be able to make more agile decisions.

Excellent Product, Especially for Events!

Kommentare: Insight within our audience. Helped to show the location, gender, and so much more about the people talking about our brand. Also had really nice word clouds for reporting and other exportable reports.

Vorteile:

I love the ease of setting up and using this product. It's very visually pleasing and useful for supporting the overall life of a hashtag and event. The reporting is detailed and it's easy to see how far messages travel, and the impact it has within your audience.

Nachteile:

I didn't love the customer service at first but it got better as we complained. I also think it could build in some more exportable quick reporting to help diversify the platform but it's restricted to what it can get from APIs from the various social networks.

All you need for monitoring mentions

Kommentare: Marketing awareness of brand and products by way of the social publishing tool

Vorteile:

I'm happy with that how a tool like Sysomos can be so amazing! It is great at monitoring media mentions and pull data from everywhere. There are many sub-tools of Sysomos which are helpful in finding the relevant search results of the quiries you're looking for.

Nachteile:

You need to work further to build the right search queries so to gather only high-quality and relevant results from searches.

Excellent customer service

Kommentare: As an independent contractor, I am not familiar with the overall experience for Corcoran GL. I do know that the analytics are very good.

Vorteile:

As a free lance writer, I am not an employee of Corcoran Global Living and was not involved in the purchase, cost analysis or review of the software. However, from the very beginning, [SENSITIVE CONTENT HIDDEN] and staff have been available and pro-active to ensure a smooth operation. My skills are more literary and less technological (very much so), so I appreciate the help and the patience.

Nachteile:

I haven't encountered any dislikes. So far, so good.

Not the Best PR Tracking System Out There

Kommentare: Our experience with Meltwater was just okay. We ended up switching to Signal AI due to the machine learning that they were able to do to make sure the PR results we were seeing were accurate and up-to-date.

Vorteile:

Meltwater has a clean dashboard/homepage and a pretty good customer service team, but there were more cons than there were pros in my experience with the software.

Nachteile:

A lot of the times our saved searches for PR tracking would bring in irrelevant publication results that we couldn't use as actual results. When it came to using the service as a contact database, a lot of the contact information we'd come across was out of date. They have potential as a service, but for our needs they aren't the best option.

Solid, easy to use and no real issues.

Vorteile:

I used the Search function of Sysomos for sourcing influencers for digital marketing campaigns. I really enjoyed using this tool, I found it very user-friendly and never encountered any issues nor bugs when using it. It works mostly on the boolean search function and you can also do social listening, map out influencers, and search by keywords/phrases in a user's Twitter bio. I found the tool super accurate and never encountered any issues using it. There's a lot more you can do with this tool but this is mainly what I used it for.

Nachteile:

I have no real cons for this tool. Just brush up on your boolean stuff!