SiteMinder Erfahrungen

Macht was es soll - ohne viel „Schnick-Snack“

Kommentare: gut in der Praxisalltag integrierbar - lässt sich auch auf mobilen Endgeräten noch gut bedienen

Vorteile:

- ansprechende/intuitive Benutzeroberfläche - sehr guter (schnell + kompetenter) Support - Support-Antworten auch per E-Mail - faires Preis-Leistungsverhältnis - läuft sehr stabil / zuverlässig

Nachteile:

- z.T. würden wir uns schnellere Synchronisationszeiten wünschen da es vereinzelt zu Überbuchungen kommt - nicht alle Restriktionen können für alle Reisemittler und Portale übertragen werden (liegt teils jedoch an den OTA's selbst) - FAQ-Artikel sind leider nicht durchgehend ins Deutsche lokalisiert

Support

Kommentare: Sehr guter Support und Hilfestellung.

Vorteile:

Übersichtlich............................

Nachteile:

keine, da finde ich jetzt zum Beispiel nicht gut, dass ich hier mehr schreiben muss als ich möchte

Einbindungsprozess über Monate

Kommentare: Der Auftrag wurde verzögert, wir haben nun 21 Monate auf die Anbindung gewartet

Vorteile:

Es wäre eine mögliche Ergänzung im CM Bereich gewesen

Nachteile:

Der Support vom Siteminder ist nicht hilfreich

A BREATH OF FRESH AIR

Kommentare: Peace of Mind, StressFREE, Happy working with them and Relief!

Vorteile:

From the Outset, the Sales Representative was incredible informative, honest, and consistently followed through every step of the way. The website on extranet looks professional, is user friendly, has everything that we need ... The Support (whilst on a FREE TRIAL) is OUTSTANDING. We went through a painLESS few day process that took the previous Channel Manager months to get right (and they only managed to perfect two OTAs, after a lot of PAIN) ... At first I was very reluctant to spend more on this service ,and now I am so delighted that I listened to the rep, made the much-needed change over to SiteMinder, and that I that have been and still am working with the rep

Nachteile:

There are no cons at this stage ... We have a Wix website and used two of their "preferred" channel managers (they "sacked Myallocator who were really good and then contracted with HotelRunner, who were an absolute nightmare to work with, for six months . The comparison goes without having to say anything more (read the above "Pros")

Great channel manager & user-friendly

Kommentare: The property I manage online is displaying live availability 24/7 across many channels, including Airbnb which is becoming a popular OTA. Room rates can easily be adjusted for specific periods. Overall this is one of best systems ever and very user friendly, which is very important.

Vorteile:

It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.

Nachteile:

Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this.

In Betracht gezogene Alternativen: iHotelier

Warum SiteMinder gewählt wurde: SynXis CRS is too technical just to add rooms and rates but much more complicated to add new channel.

Gründe für den Wechsel zu SiteMinder: After testing other systems, Siteminder is for sure one of the best systems. Its ease of use is unmatched, which makes it great.

It could be way better

Kommentare: There are some incompatibilities to the Brazilian market, which limited our possibilities to the Siteminder partners, but it is a selfserviced channel manager with a good structure and amazing support.

Vorteile:

The easy way of different types of settings for pricing, variations and additional rates.

Nachteile:

The limited options of restrictions and the need of creating the properties anywhere and then connect, it is not so practical at all.

DO NOT USE FOR HOLIDAY LETS : COWBOYS WITH CONTRACTS

Kommentare: Sales person who tells you what you want to hear. This product doesnt work for holiday lets. And absolutely not as it states for 'Little' companies at all. Constantly told 'I will refer that to product development' - which has no answer or time scale to the problem and apparently zero guarantee of it being changed. 4 weeks of effort, I decide to cancel (within my 30 day trial) buy another product (which took 24 hours to install and set up) then I get a bill for £600 and a development person contacts me so I can help him understand the issues, wanting explanations screen shots etc (I have already sent this ).

Vorteile:

The front desk is impressive if you had a small hotel. I was sold the product for a holiday let company, given a free trial and invoiced a full £600 because I made it live to test (the only way to test is to make it live).

Nachteile:

This software is for a fledgling company, I run another company that turns over £20mill, I am not a stranger to software. The invoicing just doesn't work. The only option if you take a deposit is 'pay at property' . Also if you take payments yourself and not with their products - the invoice will not update the amounts correctly. All invoices were wrong in amount and direction to the customer how to pay. My communication emails to guests says 'Pay at property' - Support told me just write somewhere else on the email that they should ignore that and what they should really do.

Is worth!

Vorteile:

Channel manager (Little Hotelier) and Booking Button

Nachteile:

The sign in process, only telephone code option, I would like to receive the code also by email. If something happens to my phone like low battery or traveling with no roaming it's impossible to log in. There is an app but I don't really want to download more apps, it's too much. Also I suggest to add another option when enable deposit in the booking button: NUMBER OF NIGHTS, at the moment only percentage, full amount, fixed amount, first night.

The best product with the worst service

Kommentare: It is amazing until there is an issue!

Vorteile:

User friendly channel manager that links to the main partners. Efficient and fast communication. Very good tool to keep parity across the channels. Refresh restriction and rates as fast as our direct website. Functionalities are great!

Nachteile:

Support service! The tool is great until there is an issue. Then it become a nightmare to have things done. Even the smallest request seems to difficult to execute. Also, it would be amazing if Siteminder would be able to apply seasons to the rate plans.

Great product, less than average support service

Vorteile:

Great software for hoteliers who wants to reach a global audience. Will save a lot of time, especially if you want to offer many different rates and length of stay. Not expensive at all. Give you ability to connect to so many different booking sites around the world in no time. Another great thing is - they have their own PMS (LittleHotelier).

Nachteile:

The support service. No words... Having problem during a weekend? Oh, sorry we have no one in the office you can speak about, leave a message... What? Response time for created cases is slow. Accounting: if you have several hotels: your bills could be mixed up easily. After being with them for 7 years quit only because of support service. Still do feel sad about that as I loved the software. Now we are using other software and each time I receive an answer from new software support in less then one hour I remember how I was waiting for SiteMinder answers for days!

Think twice before you get committed to using SiteMinder hotel software package

Kommentare: we lost money because of technical issues with the Little Hotelier product from SiteMinder we use. Siteminder refused to compensate

Vorteile:

The software we have consists of the front desk, channel manager, website, and booking engine.

Nachteile:

It is not the software, it is the company that you have problems with. The technical support is not available on weekends. If you have a catastrophic failure on the weekend you are doomed. It happened to us. I personally deal with support people a lot because of the number of problems we have. Only a few know the product and can help. Most of the support people answering calls are not qualified and know very little about the product and are useless.

Great tool for hoteliers!

Vorteile:

User-friendly, clear, fast, great support... Started to use it a month ago and haven't explore all its functions yet.If all the functionalities are as the basic ones, I will remain life-time SiteMinder user.

Nachteile:

I believe single and multiple occupancy set up have a large space for improvement.

Smart software

Vorteile:

Easy to use software with smart performances. Great technical support

Nachteile:

nothing. the different SiteMinder apps I use daily are brilliantly performing

Very user friendly.

Vorteile:

We were looking for one product with which to manage our inventory for several different OTAs. This is what SiteMinder does beautifully. We are also able to offer unique specials on our own site by using Channel Manager as our booking engine.

Nachteile:

The only criticism is minor. When using the calendar feature in the RESERVATIONS menu to jump to a specific date, after entering the start date, you must also go back to the last calender and page forward to the required finish date. For example, if it is Feb and you want to look at arrivals in August, after selecting the "From Date" of 08/01, the "To Date" does not automatically change to August, but remains in Feb until manually moved to August.

In Betracht gezogene Alternativen: OpenHotel PMS

Gründe für den Wechsel zu SiteMinder: Upper management recommendation.

SiteMinder Proper is Good, GDS...not so much

Kommentare: SiteMinder proper is a positive experience.

Vorteile:

The flat fee makes it easy to budget and not have to analyze/verify/reconcile every month.

Nachteile:

The SiteMinder program works well. My praises for GDS by SiteMinder are less, as its major functionality flaw for me is that travel agent information does not load into my reservations, creating a nightmare to keep staff trained and abreast of how to work-around this major deficiency.

Amazing Features

Kommentare: Siteminder help me to solve my needs in Booking Engine, Managing Channels.

Vorteile:

- The software is easy to use - the first installation didn't take much time, it's just take few day for the installation - the integration with the other channel also just few minutes to make it integrated, if you have any trouble for the the integration, you just need to call the Call Center and they will help you to solve it within minutes.

Nachteile:

at the moment I have not get any trouble or any difficulties nor problem from the software.

In Betracht gezogene Alternativen: RateTiger und STAAH Channel Manager

Gründe für den Wechsel zu SiteMinder: I mostly comfortable using Siteminder instead of other alternative product. compare to others, Siteminder easier to use too.

Suite of tools to effectively manage a boutique hotel or a large resort

Kommentare: Many. 1. The channel manager is very stable!! We have less than 1% of issues and even then there emails or the Siteminder extranet that we can easily double check.
2. Prophet is easy to use and pretty accurate. The weekly summary could have some improvements, like a percentage of rate increase or decrease of each of our designated competitors.
3. Booking button - That it is tied into the Channel Manager and Canvas makes it so easy. It is specific for hotels so it has all of the data needed. Super easy to build out a promotion or edit content. One suggestion, the ability to note a price drop, right on the rate.
4. Canvas - Again very easy to use!! Because it is designed specifically for hotels it has all of the necessary pages and some.
5. Siteminder has also recently partnered with TripTease-a website chat, pop-up promotion and rate comparison tool that you paste a script that Triptease provides onto your Canvas webpages. It's another added bonus. I have definitely seen an increase in reservations since we implemented it.

Vorteile:

Having the entire SiteMinder suite of products has reduced our time spent managing reservations and has provided a brand presence that truly reflects our vision of a boutique hotel. Canvas has also improved the quality of guest interaction with our website, they are spending more time in areas like rooms, gallery and attractions. The pages are right there on the homepage easy for them to find and the layout is cleaner and more inviting to browse.

Best choice we made for a channel manager !

Kommentare: We had a different channel manager when we started our business, it worked just fine but it had a lot of issues, & then we started looking, & we compared & tried demos for different channel managers, until we found siteminder, to be honnest we loved the sales person, they were convincing & we found everything we needed in Siteminder, they were very helpful during the mapping of rates & availability with all our partners, & they were very professional, working with us day & night until everything worked perfectly. They send emails whenever there is an issue & they resolve it in impressive delays, we never had issues with Siteminder honestly, it was perfect since day one, & it still is, the most unfortunate thing is that we compare all our other partners to Siteminder & it's hard to settle once you tried the best!

Vorteile:

Availability of customer service is incredible, their very knowledgeable & will answer any question you have, never failed to respond to me in the whole year we have been working with Siteminder, they are very professional & will answer you in the best delays.

Nachteile:

None, everything works perfectly for the time being

My favourite channel manager

Kommentare: Overall I like SiteMinder's channel manager and always recommend it to my clients (large 4 & 5 star hotels).

Vorteile:

In my capacity as a revenue management consultant, I have used many different channel managers. Siteminder definitely is my favourite channel manager as it's easy to use, integrates with all the major OTAs and has very good customer service.

Nachteile:

It can be a bit overwhelming when just starting out, but once you've got the hang of it you'll be fine.

Best Channel Manager for our needs

Kommentare: Really good. It's easy to use, fast and with a great customer support.

Vorteile:

The ease of use versus its competitors. Maybe the setup at the begining is more tedious than other channel managers, but it makes things easier for your daily work.

Nachteile:

The only option that maybe we miss from SiteMinder is the chance to apply offers directly in the channel manager instead of changing its price manually day by day.

Leading Channel Manager

Vorteile:

I have been using Siteminder for quite a while now and it has proved to be one of the most robust channel management softwares for the hotels. Here's how I am going to break down the Pro's of Siteminder : 1- Simple and Easy to Use 2- Supports many big, mid-size and small OTA's. 3. Reservation & Yield reports. 4. Connectivity with multiple Property Management Systems. 5. It's definitely cost-effective 6. Easy to set-up rooms, rate plans and map them.

Nachteile:

Apart from all the good things mentioned above Siteminder still needs improvement in certain areas. The thing that I like the least about them are as follows : 1. Customer Support is terrible and very rarely would you get a first call resolution. 2. GDS by Siteminder is not being managed efficiently, the staff seems to have very little information on how GDS works. 3. Their turn around and on-boarding time sometimes take weeks.

Easy to use software and very helpful and friendly customer service!

Kommentare: We have been working with SiteMinder for more than 6 years and it has been a wonderful journey. We started with channel manager + bookingbutton and expanded the business with SiteMinder to GDS and PMS integration area over the years. As an independent hotel, the services SiteMinder provides are essential to us and we are very thankful for their support!

Vorteile:

The software overall is very easy to use and if I ever have questions, their customer support is always very friendly and helpful!

Nachteile:

I wish there were more kinds of reports available on the channel manager module. It would also be great if the BookingButton has more features and as developed as major OTA extranets.

Excelente software

Kommentare: Siteminder permite actualizar muy rápido en inventario por la mayoría de los canales de venta

Vorteile:

Muy buena usabilidad y conectividad. Se actualiza frecuentemente.

Nachteile:

Ahora necesito que conecte con algunas agencias locales y aún no es posible

In Betracht gezogene Alternativen: Newhotel Cloud Suite

Warum SiteMinder gewählt wurde: Siteminder permite actualizar el inventario más rápido y conecta con más canales

Gründe für den Wechsel zu SiteMinder: Por usabilidad

SiteMinder Review

Kommentare: We are quite satisfied with our experience with SiteMinder and would love to keep the software as our CMS.

Vorteile:

I like that it's very easy to use and the updates are always real-time.

Nachteile:

There are times when there will be technical errors and the system takes a longer period to reflect updates and changes.

Works as expected, tons of integrations

Kommentare: Simplifies my life, a lot.

Vorteile:

Tons of integrations, at a pretty much fixed price. Lots of others charges per reservation, per connection, or whatever, but Siteminder only charges per room. Nothing else. It's super clear and transparent. Interface is fairly easy to use. I especially like that you can choose to resend a failed reservation, which usually fixes any problems. In general, Siteminder rarely causes problems, and there's very little I need to contact support about.

Nachteile:

It still functions as a middle-man. Lots of new PMSs are offering integrated Channel Managers, and they will be more native, which will inherently have an advantage over traditional Channel Managers. Another thing is there support is super slow. You have to submit a ticket and wait for them to get back to you. Good thing though is that there is VERY little I had ever needed to contact them about. A few connections I'd like to see a better connection with, in particular HostelWorld and HotelTonight.