CDK Global Erfahrungen

Good company but better out there

Kommentare: Good overall company. If you have to use them, you'll be ok but in today's age, I think there are better options.

Vorteile:

We used CDK for our Chevy and Nissan websites. Support was really good but the products lacked some options and since they came up with the next Gen sites, it takes longer to update them imo.

Nachteile:

Lacking some easy software for faster editing. Also I think they use to price much higher for some of there products than others. I think they now try and get more inline.

Easy to use

Kommentare: East to multi task and has great report generator.

Vorteile:

I love that you can switch easily from task to task. When constantly multitasking it makes it easy to move from one item to another.

Nachteile:

The only concern is you have to pay for any kind of changes that you have to make to forms. It just seems like every little thing is an extra charge.

Decent software just not recommended for a service center

Kommentare: The financial and dealership side is the only value that we found in this program. We are not happy with what they promised us as far as for our service department and they don’t seem interested in solving their issues anytime soon.

Vorteile:

I really like the financial side and tracking of the company financials within the program. They do a very good job at this software does a good job with the dealership sales side that seems to be where they spend most of their effort making it right

Nachteile:

This software does not have a proper scheduler that functions for a service center. This software does not have a good functionality of a service department scheduling of technicians might as well be nonexistent. This company does not do a very good job at customer service and knowledgeable staff.

Great CRM

Vorteile:

We had this system for about 3 years. Fantastic CRM tool. We have since switched to a different one and it is garbage compared to Elead. I am begging the bosses to switch us back.

Nachteile:

I don't have any complaints about the system. Other than, the email templates that were loaded into it, however I don't think that is the products fault.

CDK Global is great for automotive contracting

Kommentare: CDK Global is so much easier to use than the competition. It is packed with features and is user friendly. The Customer Support has been phenomenal.

Vorteile:

CDK Global is simple to use. Shortcut codes keep the contracting process streamlined and efficient.

Nachteile:

The only feature I would like to see improvement on would be the self-help listing of the shortcut codes.

For the money they need to do much, much better

Kommentare: Over the years I have gotten to know a lot of the folks out in Utah, many are still there some are gone. They try, but they need to get out of the building and go out and see how a busy dealership really works. And, most of all they need to make fixes, updates and changes faster. It takes them years to fix simple things. And, they have become GREEDY as hell, they are way too expensive and getting worse. If I could find a more reasonably priced application I will be gone soon.

Vorteile:

Back what I was first looking for a complete Marine Dealership package they were the best I found, I have not looked since 2002. Right now I still like their Repair Order module, as well as their Parts handling. I don't personally work much with their Boat Sales module, but I don't get any complaints about it.

Nachteile:

They have just missed to many little things, and cannot seem to make changes in any kind of decent time frame. They also do not have simple utilities for canceling or editing data. Everything you need to change has a time consuming "Back out" routine, their is no simple "Delete" They do not give the end user enough control over what fields display on the initial screens, and who ever designed the rental module has no clue regarding renting storage space, only things like boats or PWC's.

Horrible Support & Behind The Time

Kommentare: Overall, all of CDK's products are lacking innovation and ease of use. Support is also an extremely huge issue for this company and they will lose clients if they do not start changing they way they do things.

Vorteile:

Honestly, there is not much I like about this software. The analytics dashboard is probably the only item I do not have complaints about.

Nachteile:

The websites are glitchy and slow. The are not very compatible with a mobile layout, the dashboard is not easy to navigate or use to make changes, the support department is terribly slow and unhelpful and he marketing is a joke. We have been paying for display ads that lead to a broken 404 page!! When I brought it to their attention everyone I spoke with had no idea about it. This software is so behind the times and is no where near competitive with the other options, that I cannot wait until GM gives dealers more options so that I can switch.

CDK-No Thank You

Vorteile:

Uploading videos to the website is easy once I figured out the steps.

Nachteile:

The website looks horrible compared to others. Using it for service is a nightmare. A lot of random codes needed and just overall not user friendly what so ever.

Have most everything but limited in innovation

Kommentare: it does the job just not as well as I'd always like

Vorteile:

Can be a one stop shop when it comes to everything you might need for dealer software and hardware.

Nachteile:

They seem to have grown to a size due to their partnership with GM that innovation and quality service is no longer the number one priority. It can be difficult to customize programs and seamlessly move through each step of your processes.

I use this software for car sales and customer tracking. Seems to work well.

Kommentare: Efficient management of sales leads.

Vorteile:

I enjoy being able to keep track of my customers and also have alerts on our inventory sent via email and text when a customer requests a specific vehicle.

Nachteile:

The system seems to have random errors when it comes to saving customer information. For example, I was trying to save a customer who was already in our system. When I selected the customer, a random error prevented me from saving it due to an incorrect entry I couldn't overwrite. Also if a customer is entered as a lost sale, then the system will not allow us to select any records on that customer and we have to create a new lead.

Easier to use than other systems

Vorteile:

It is easy to navigate when trying to deal with accounting information.

Nachteile:

I cannot think of anything, except if it happens to go down for a while.

Had this software for @ 2 years, and they don't know rental. Support tries/development is terrible

Kommentare: when selling large equipment there is a margin worksheet feature that the team seems to like. They shouldn't have sold us the software, and we tried hard to get them to be straight. They promised and promised things. I have a spreadsheet of things they promised, and they have done 3 of them. They don't communicate regularly, except people who are just support smoozers. They are currently offering a "Rental Summit" of some kind in Canada, but they don't know rental. I have offered to talk to the developers about "how" something should flow - but they never discuss what we want the system to do. This was a terrible mistake. We have 190 employees - and a number of them have said they want to leave because of this software. They stay because they are good / loyal employees and want to help us through this - and they probably are hoping I will replace the system, which I am close to doing. The most recent problem we've had is they are double crediting customers with refunds because their system doesn't stop it - they are saying it is working properly..... if you do a lot of rentals don't buy this software. If you operate a large equipment dealership ONLY, i think it is a good system. \

Vorteile:

accounts payable is the only person who likes it better than our last 2 systems - the parts system is workable, and will store non-stocked files that will pull in when added to an order - the part will include pricing so the guys don't have to look it up each time. They have a good check reconciliation system.

Nachteile:

The rental system. There are NO aspects that work like any other system I've ever used. It cannot do math; there is no deposit feature, so if you want a deposit in addition the the rental you have to remember to "take it off" before you close a contract. Non serialized items are a mystery to them. They are only able to handle large equipment / equipment with individual stock numbers. Transferring is a nightmare. Reservations cannot be made for more than the number of items you own, so no multiple future reservations.

CDK Computer Doesn't Know

Kommentare: I've been using CDK since 1998 when they were ADP. I was using it daily until a couple of months ago as of late I only use it to do inventories.

Vorteile:

About the only thing I like about this is creating credit memos but even this process needs some work.

Nachteile:

Pretty much the software needs a complete overhaul. Every process requires a lot of extra steps. menus are virtually nonexistent and what's there is useless.

Overall Opinion of Elead

Kommentare: So far after over 2 years I have not found it beneficial at all.

Vorteile:

I find the software easy to use, but when it comes to adapting to our Business it is not user friendly. When there is an issue the Representative is very quick getting back to us but finding or resolving an issues is nonexistent.

Nachteile:

It not being user friendly to adapt to our business.

Great CRM but has its fair share of glitches

Kommentare: Great Basic CRM. Email Marketing and OEM Manifest list uploads are difficult and could use some attention. Mobile App needs a major overhaul.

Vorteile:

User friendly and easy to use. Support is easy to get a hold of.

Nachteile:

Mobile app freezes all the time. Emails have been duplicating email signatures for months.

Elead

Kommentare: Easy to use to contact customers. All in one solution. Able to market customers out of the CRM.

Vorteile:

Easy to use and train. Have a designated support team to assist you.

Nachteile:

Really could use custom reporting and easier ways to make simple updates to workflows

CDK Global

Kommentare: Using CDK Global makes my job so much easier and saves time trying to find information when its needed. Any information I need to know is all stored in one place. Information about each vehicle such as the year, make, model, vin, color, warranty start date, etc. It keeps multiple employees organized and updated on current availability/sold inventory. Also keeps information on the sale of each vehicle such as the customer who purchased it, their contact information and so much more.

Vorteile:

CDK keeps track of all new and used inventory. Keeps keep everyone who works for the company aware of what inventory we have and the status of it such as if its available, sold or delivered.

Nachteile:

The only thing that I would say is a con is some times it glitches and vehicles are duplicated which may be more of a user error. Also once in a while it will say that a new vehicle could not be entered because it already exists when it doesn't. Small cons though for such a useful software.

Decent CRM but perfect

Vorteile:

It is an easy interface to input and manage customer database.

Nachteile:

Customer data entered into CRM does not always transfer across multiple forms within the CRM. It becomes frustrating while working a deal when information is not consistent and stops work flow. Constantly having to ask IT support to fix issue and it is never resolved.

Have been using CDK for many years for Maintience & Repair set opp DMS system.

Kommentare: I have always liked the way CDK has made the DMS programs.

Vorteile:

I have always like the way the system is produced from the Service personnel's prospective & The way CDK tries to customize the product for each of the specific user's or Locations.

Nachteile:

I think this system could be improved by having the ability to communicate with & Be programed with patches to adapt with all other outside systems. Every company will have separate systems needed for what type of service / repairs they do. Each will always require some type of outside applications for that company to function efficiently. Is it possible to Make A DMS system so All Info could be shared across to and back from any of The other system types used? I believe that would be a great benifit.

Dated but still better than reynolds

Kommentare: coming from Reynolds and Reynolds I found cdk to be much easier to use and easier to train on. most functions can be learned within a week and remembered easily. the ability to do 1 task multiple ways has been both good and bad as sometimes one way is pref and easier but not loved by others which can cause some disruption. the platform works pretty well with other software like wi advisor and standalone kiosk so integration of other software appears to be easy which is helpful.

Vorteile:

multiple functions, easy to use platform, ease of data entry, doesn't require a pw change every 15mins.

Nachteile:

sometimes less is more and this platform can sometimes have issues were there are more than 1 way to do something or one option or data ref is almost identical to another and you have to go back and fourth and switch out and sometimes you don't realize it until you've gone too far so you have to start over. when issues arise cdk support can be long and drawn out with long wait times to speak to someone.

CDK has multiple functions

Kommentare: We use CDK all day every day. If you need a better setup to integrate all of our business areas into one that will communicate and become more user friendly, I am sure that CDK will be able to make it work.

Vorteile:

CDK is a VERY LARGE platform. It can do just about anything in any area of a business from inventory to finance.

Nachteile:

It is too big with too many divisions and sometimes can work together in its own system. If it crashes, we are out of luck and can't function because soo many functions are tied together.

Would not use if there was a choice

Vorteile:

CDK is mandated by a parent company so there is not much choice when it comes to alternatives.

Nachteile:

Bloated, cumbersome, limited these are the words that come to mind for CDK. Every element has room for improvement.

maybe all CRMs are like this

Kommentare: very , incredibly neutral. VinSolutions had its own issues, but it was easier to use and access.

Vorteile:

easy integration in the sense that had to pull lots of files from prior system, but it was easy I guess. Took some time, though. It has lots of features, sure, and they had a trainer in the store for a week to go over things

Nachteile:

Has bugs, and many many many things are WAY too complicated for its own good. Too many menus to click through and screens. Searching sold customers vs prospects requires different screens. Inventory search vs leads on a specific vehicle vs looking up a sold vehicle all require different screens and methods. Refining search results is too complex unnecessarily. our service department was supposed to use eLead but switched off it due to issues .

CDK is the heartbeat of our dealership through a lot of products.

Kommentare: Organized streamlined assistance to running your dealership

Vorteile:

I like how they supply us with tools for every aspect of the dealership; from accounting, to reporting, to stocking in vehicles, to websites, to inventory and so on.

Nachteile:

The wait time on hold is frustrating, however when I call for cobalt issues the wait time is much more reasonable!

Some minor issues, but good response times from their customer service and tech support

Kommentare: This is the 3rd CRM I've worked with in the last 10 years and not the best but not the worst.

Vorteile:

I like that it is linked to Ford's OEM vehicle info and customer database.

Nachteile:

I don't feel like I have enough control over what I can see and do on it. I feel like I have to ask "permission" to customize it to work best for our particular dealership and even then, I have to get tech support to do everything for me one event at a time.