Nextech EHR & PM Erfahrungen

Why I use Nextech

Kommentare: I can see how the business if performing using all the features.

Vorteile:

How easy it is to get quality timely help.

Nachteile:

Learning curve but the features are valuable.

EHR and PM

Kommentare: Overall I am satisfied with everything despite above mentioned issues as the good definitely outweighs the bad

Vorteile:

Product was easy to use. The integration process was slightly difficult but made easier by guidance from all the wonderful Nextech employees

Nachteile:

When the PM and EHR side merged it changes things on the EHR side that I was not prepared for, such as losing my patient merge button. Also it was not explained that our last used number in prior PM and ours was abnormally high so now our chart numbers have 9 digits which is not great. The mapping portion of integration should be explained better, I did have a lot of issues with this part and am currently still having problems with the import

Success with Nextech

Vorteile:

For me it is very easy to navigate and anytime we need help we can always call for assistance

Nachteile:

We definitely could use more of an update with our system that we currently use.

User Friendly

Vorteile:

Easy to customize to clinic preferences.

Nachteile:

Reports are sometimes hard to drill down to.

Awesome EHR

Vorteile:

Very accessible and easy to use. The coding is eay and easy to train on

Nachteile:

I cant think of a single negative thing about thw syatem wvweything is great

Great EHR system

Kommentare: Really enjoy working with customer service, and being able to onboard staff quickly to use the systems.

Vorteile:

We don’t currently use the PM function but are looking to switch. The EHR is so easy to use and train on.

Nachteile:

We can’t load our own forms into the EHR for patients to fill out or to fill out in clinic.The WHR needs better reporting options and capabilities.

Nextech is awesome

Vorteile:

Very user friendly and fewer clicks than most EHR

Nachteile:

Nextech is great i have no complaints. Everything works great and IT is very easy to work with

HD retina review

Kommentare: Good but need more training in customizing

Vorteile:

Developed by an ophthalmologist who understands retina

Nachteile:

Difficulty in customizing - hopefully with thrive program can do so

Nextech ICP for EMR

Kommentare: Excellent, including the customer support team

Vorteile:

The EMR system is so user friendly for our staff

Nachteile:

Implementation can be a bit tedious, but it’s worth it in the end

Experienced User's Perspective - Over 9 years of use

Vorteile:

NexTech select is relatively easy to use and set up, I was able to set up our system on my own after 2 years of experience with the system. Finding the first available appointment is a quick way to navigate appointments, the forward button on the schedule is a nice addition (allows you to jump forward by days/weeks/months/years).

Nachteile:

The reporting system needs an over haul. It is very basic and requires you to run multiple reports to achieve the analysis you're looking for. We tried the Enterprise reporting and it too did not allow the level of free customization we were hoping for.

Overall great experience

Kommentare: Overall great experience

Vorteile:

I like how straight forward is Nextech in using. Pretty user-friendly

Nachteile:

Letters might be confusing because of the algoritms

Excellent and seamless day to day reporting

Kommentare: Excellent experience and the customer service and support is fantastic

Vorteile:

The reporting capabilities are almost endless. This helps us track and improve every facet of the practice.

Nachteile:

Lots of clicks to do easy items...takes a bit to get to where you want.

Nextech Review

Vorteile:

User friendly, organized, easy to read/use

Nachteile:

The support team is not reliably helpful. A lot of times they are not sure how to answer things.

Review from the Front Desk

Vorteile:

The system was easy to learn as someone who's never used an EHR/PM system before. A lot of the features are self-explanatory and easy to understand.

Nachteile:

Integration with other Nextech software should be included during launch instead of a later-planned feature. The reminder feature in Practice+ also doesn't work completely accurately, especially in regard to sending reminders for multiple appointments that are scheduled on the same day.

Compliant System- no headaches

Vorteile:

Nextech is MIPS compliant and easy to use. It takes the guesswork out and lets you focus on your patients.

Nachteile:

Not everything is editable. Sometimes you have to use the template.

Nextech should be web browser based

Vorteile:

There are a lot of features that are nice

Nachteile:

The software should be accessible via web browser. There should also be an Android mobile app for both patients and providers.

Review of Nextech EHR & PM

Vorteile:

Product is easy to use. Nice and easy to read.

Nachteile:

What I like least about Nextech EHR & PM is too much clicking.

Skyline

Vorteile:

Most of the processes went over easily to Nextech.

Nachteile:

there are a lot of reports that I should be able to run and print. The patient merge does not work for us completely. I have a laundry list of things I would like Nextech to improve on.

Expensive Start Up Fee and Monthly fee. Not Ipad/Macbook/Iphone capabilities.

Kommentare: Cont reading below. [Sensitive Content ], another trainer, also admitted that you can only view the schedule for that particular, and you cannot view the schedule for the following day. For example, on Monday, I would open up my schedule. If I wanted to see Tuesday or Wednesday, I could not. Moreover, when a client changes their last name due to a marriage or divorce, the software forces us to manually change that client's name on EVERY single visit. For example, in December, client Jones gets married and changes her last name to Smith. In January, we would have to manually type Smith. If we forget to manually change Jones' former name to Smith in February, it would automatically revert back to Jones. These are just a few of the headaches we have to deal with while using the software. This is absolutely ridiculous. This product needs major work, and Nextech's staff needs to stop making misrepresentations. DO YOUR RESEARCH AND STAY AWAY.

Vorteile:

None. Must read below before buying. Despite a heavy start-up fee and monthly fee, the Nextech software does not work "out of the box" as advertised. Nextech has misrepresented their product to me just to get me to sign up. I signed up in December of 2020 and the product still does not work as promised to this day. I had to retain the services of an attorney, and we have been dealing with Nextech for over a month now. Nextech staff and its software overpromises and underdelivers. Their software is NOT conducive for our Aesthetic Medspa use. It is geared towards heavy insurance billling (e.g., ICD 10 codes). However, my business is a cash-based business with high-end clientele. My sales representative, [Sensitive Content ] did not understand my business, sold me a product by misleading me, and sold me a product that does not fit my needs. [Sensitive Content ] represented, among other things, that the software is "user-friendly and it will be easy for clients to book on online." He also represented that clients "can book online and on the app." He further represented that the software could be used on "any computer and iPad". He was clearly wrong because there is no app, and the software is created almost entirely for Windows-based devices.

Nachteile:

Cont reading below. [Sensitive Content ] a trainer for Nextech, admitted that a majority of the "day-to-day" runs better on a Surface tablet or non-Apple devices. [Sensitive Content ] further admitted that the "software features do not run on iPad"; that features slow down the system making it "inefficient to run on ipad"; and that "there is no app to use." As everyone is aware, a significant amount of the general population use Apple-based devices (e.g., iPad, iPhone and Macbook). My office had to unnecessarily incur additional expenses to purchase six (6) new Surface tablets for each of my staff members and a brand new laptop in order to utilize the software. One would expect, at a minimum, that this software would run on the two major platforms. My office sees approximately 50 clients a day. Of those 50, about 20 are new clients. Needless to say, a significant number of these new clients own Apple-based products. The software forces us to use the Surface tablet to add these new clients. This is entirely burdensome for both my clients and our office, and, ultimately, takes away from the entire Medspa experience. In fact, clients have made comments about this fact on numerous occasions.

Nextech

Kommentare: Great

Vorteile:

I have only been using Nextech for 10 months.Nextech is very user friendly and easy to learn.

Nachteile:

Add a worked section for AR claims so that others know that they have been worked.Add a 20 day worked section so that after we have worked the claim and resent it then we can not work it again.

Robust Specialized Product

Vorteile:

Nextech is an extremely strong product with high customizability. The product has all the bells/whistles one might need for an aesthetic practice and has great practice management workflows.

Nachteile:

If you are not techy and/or willing to engage with your product, this may not be the best solution for you. Robust = need to put the time in to make it yours.

Wonderful Plastic Surgery EMR System

Vorteile:

The ease of use! Every feature is easy to use and easy to learn!

Nachteile:

The fact that you have to PAY for everything. Every little tab at the top costs you something!

worst Experience

Kommentare: This is not a software for Med spas, weight loss or any other practice who does not bill insurance. The customer care is the worst.
We were given the demonstration by the sales rep and during the demo he said yes to pretty much what we needed in a software like cloud software, automated, emails, online booking etc.
So, we signed the contract and then the nightmare started. No body contacted us for 3 weeks. We asked when we are going to implement, they gave us one call per week which was not enough to set the software, so we did a lot by ourselves like building all the forms. We realize this is not true cloud software as we were told during demo by the sales rep [SENSITIVE CONTENT]. you can only log in only 6 computers at a time, but we were told you can have unlimited iPad. But iPad version is very limited. We came across lot of other problems like
1. Saas cloud software
2. Not able to sign receipt
3.Slow Remote Desktop system
4.patients not able to sign forms in portal
5.iPad version missing important features like not able to update demographics info. Not safe to give iPad to patients forms as they can go in other patients’ charts.
Our company has invested serval hours in setting and learning this software. In the end it was very unfortunate waste of time and effort.
In the end we end up not finishing the implementation or using the software. We asked told them and this is not what we signed for. [SENSITIVE CONTENT] told us contract is a contract we must pay them for 3 years no matter what.

Vorteile:

During the demo we were told that it is a cloud software , can send automated emails and marketing etc. All most too good to be true.

Nachteile:

features which were told by sales rep were not present in software.

Grateful

Vorteile:

Reports really make this product standout for practice management. Any EMR can schedule and can allow you to word process notes.

Nachteile:

Price is more competitive with different options but you don't get as much.

Easy and Professional

Vorteile:

The scheduling process is very easy to use. Nextech gives you awesome options on setting different types of appointments with fun icons . When booking my patients appointments are schedule looks very easy to understand and colorful. My favorite thing will actually be the report option for appointment daily schedule. When verifying patient benefits you can have access to view each provider appointments and you can easily check what patient insurance is not active or what patient is missing medical insurance. For new practices using Nextech it is very helpful to attend there conference called EDGE. I attended this year and I was able to learn so much and get all the answers I needed.

Nachteile:

At the moment Nextech does not have a recall reminder process. I do believe they are working on it. Also for billing they don't have an option to show that the patient account is in collections. It will be very helpful to have a separate alert for just Collections.