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Über Rezdy

Rezdy ermöglicht es Kund*innen, Online-Buchungen durchzuführen, Ressourcen zu verwalten und sich mit einigen der größten Reiseunternehmen der Welt zu verbinden.

Erfahre mehr über Rezdy

Vorteile:

User friendly, fully customisable and flexible. I love how it can adapt to anything i throw at it.

Nachteile:

I am yet to find anything that I dislike about Rezdy.

Bewertungen zu Rezdy

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,4
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,2

Weiterempfehlungsquote

8,3/10

Rezdy hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 228 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (228)

LEO
LEO
Chief Commercial Officer - Co-Founder in Brasilien
Verifizierter Nutzer auf LinkedIn
Unterhaltung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very Good Software bad support

5,0 vor 6 Jahren

Kommentare: Overall: we have a serious situation going on, and it seems they couldn't care less. It is jeopardizing the entire company. We had to build a task force on a Sunday to try to organize things manually to minimize all the problems caused by the system.

Vorteile:

It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth.

Nachteile:

We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly). Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.)

Antwort von Rezdy

vor 6 Jahren

Hello there Leo, Thank you so much for your feedback. I am sorry you had such a difficult with your daylight savings time changes. I'm sure that has been a challenge. Unfortunately, most of this was something that was out of our hands and was due to your government making those changes to their process. We had bubbled your urgent request up to our dev team but much of the issue was due to the fluctuation from the Brazilian government and we weren't able to make the adjustments to your sessions as quickly as you had requested. I do apologize for any frustration this may have caused. As far as your other suggestions/requests, rest assured we are continuing to make changes to our system and do roll out updates often. Many of these updates are based on the suggestions of our suppliers/customers so please know your requests have been heard. Please stay tuned for continued roll out's of new and exciting features coming soon!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Eventservice, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A very good softwork, but It needs some improvments.

5,0 vor 5 Monaten

Kommentare: It's an overall very good soft work, with very strong payment, remainder, and many more features. But it will be very nice to have an account manager in which I could inform in case of a problem.

Vorteile:

Payments Reminders Online booking Reports

Nachteile:

Some times I need to speak with a person online and share my screen to solve a problem. This is not possible, and on some occasions, it will save me a lot of time.

Antwort von Rezdy

vor 5 Monaten

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you find our software and features to be beneficial for your business. Unfortunately, we don't currently offer screen sharing options, however, please note that our live chat support allows you to upload screen shots and files within the chat so you can better display the issue you're facing. In the meantime, if you encounter any challenges or have specific issues, please do not hesitate to reach out to our customer support team. Regards, Team Rezdy

BLOSSOM
OWNER in USA
Maritime Wirtschaft, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Disaster for a busy business

1,0 vor 4 Jahren

Kommentare: Terrible! Overbooking, Calendar function not working, Birth dates customers entered were showing as born in 1800, online booking was kicking customers out after they entered all their info, there are so many issues you can not list them all. This is all something that began in May 2020 after using the system since 2018 without too many issues but when they started it was a complete malfunction on all fronts.

Vorteile:

It was good for a while but it started malfunctioning in ever aspect of the software. Nothing could be done by customer service. I have tried for months with them not being able to fix the multiple problems within their system

Nachteile:

Lack of customer service. Malfunctioning software.

Antwort von Rezdy

vor 4 Jahren

Dear Blossom, I am really sorry to hear about your recent experience with Rezdy regarding an ongoing issue with the set-up. I believe our customer service has already been in touch with you and we have been able to resolve some of the issues, while others are still in the process. Your feedback on the features that are currently not available on Rezdy is really valuable to us and we will make sure this is addressed to the right teams, based on the support ticket raised by you. If you do need any further assistance, please feel free to reach out to our customer service team directly. Kind Regards Hemant Malhotra Customer Services Manager

Alfredo
Manager in Spanien
Unterhaltung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A good solution for small-mid companies

5,0 vor 2 Jahren

Kommentare: In general, the experience is good: the only thing is that I cannot change some words in the Spanish interface, and the product descriptions could have more fields, but in general, it fulfills its purpose well.
Its integration with Stripe is very good, which does not make it necessary to enter to the platform for the issue of refunds.

Vorteile:

I come form Bókun: Rezdy is more flexible customizing reservation options. We are a Travel Agency creating our own products with very local providers, and sometimes we have events tickets, train tickets, hotels, and we mix it together... at the moment, Rezdy solve each of my issues.

Nachteile:

As I said, we come from Bókun... I miss a lot the online site creator (wich is a Duda white label integration). Rezdy with this will be unbeateable for me!

Antwort von Rezdy

vor 2 Jahren

Hi Alfredo, We're delighted to see that our software has been able to assist your business in achieving flexible customizable reservation options. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team

Kenneth
Chief Swagman in USA
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Implementing Rezdy is the best decision we ever made

5,0 vor 2 Jahren

Kommentare: Massive reduction in time spent on bookings management, I would say upward of 90%. This results in massive savings in money of course. By automating our booking process we have also (almost) completely eliminated mistakes with bookings. No more double-bookings, incorrect names etc. In over 7 years of using Rezdy we haven't had a single booking mistake.

Vorteile:

Ability to automate bookings and payment. Once set up to our needs, it is almost completely hands-off. Things like payment reminders make management of bookings so much simpler.

Nachteile:

It really needs multi-currency support, ie. that tour operators can price tours in different countries in local currency.

Antwort von Rezdy

vor 2 Jahren

Hi Kenneth, we're thrilled to see that our booking system has been able to reduce your booking management by upwards of 90% - saving you time and money! Thank you for taking the time to provide us with your valuable feedback, we really appreciate this. Kind regards, Customer care team

Antonio
Owner in Kroatien
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The best B2B tour booking software

5,0 vor 3 Jahren

Kommentare: We used Rezdy both directly and through an API for booking tours. The API bookings were done through our web app and the direct ones were done by our agents. In both cases, the bookings went through without any issues. Rezdy was one of the rare booking systems that we used that we did not have any issues using. I would definitely recommend Rezdy to everyone who wants to have a beautiful and working tour booking software. Additionally, Rezdy comes with a marketplace where you can easily find operators you want to use, eliminating the need of doing much research on that end.

Vorteile:

It is incredibly well made. Unlike most of the tour booking software out there, Rezdy is easy to set up, navigate, and use. The user interface is polished, the booking process is simple and straightforward, and the API is very well documented.

Nachteile:

The only drawback for me was the price, but seeing how well made Rezdy is, I can understand that the price would be high.

Antwort von Rezdy

vor 3 Jahren

Dear Antonio, Many thanks for taking the time to provide us with your valuable feedback, we really appreciate this. Kind Regards Hemant Malhotra Global Customer Operations

JOHN
CFO in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Rezdy Revs up your Revenue

5,0 vor 4 Jahren

Kommentare: We looked at Rezdy in 2013 but chose another very decent company. Unfortunately, they were not improving the product. We reviewed our 2013 selection notes in 2015 and trialed Rezdy and two other providers. Rezdy stood out in so many ways, but the flat and fair pricing hocked us. The other companies and their "BS" zero cost plans are so pricey and create/pass along a very high pricing service charge to your customers. Add up the numbers. Rezdy runs, we push its limits. We are so happy with this product.

Vorteile:

Stability and uptime are great. The software is easy to use and it creates tours online in minutes. The flexibility to share the reservation pages are simple and handle a variety of ways to deploy. We use iframes within our site and under the "Sell online" menu has various options available to deploy in a variety of ways using auto-generated code. Reports are useful including the manifests, and ability export. Promo codes, gift certs, categories and so much more are easy to manage. Sorting features are easy and quick.

Nachteile:

The manifest page does not support copying a column with multiple rows. It does not work with Control keys i.e. CTRL+C or menus selections. But exporting is a decent workaround.

Antwort von Rezdy

vor 4 Jahren

Dear John, Thank you for your comments. We have made some significant changes both in our plans and features in the past year. You can check out our regular upgrades, improvements, and new features using the link below. https://support.rezdy.com/hc/en-us/categories/200238184-Product-News-and-Updates Kind regards Customer Care team

Mario
Director in UK
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Sofware for Activity Operator

5,0 vor 4 Jahren

Kommentare: Great experience!

Vorteile:

What I liked from the beginning is that has already all the features I required to sell and distribute my tours and manage my resources. You can choose your card merchant and you can have a large inventory and manage it with ease. Great widgets and great support, I am using it especially to cross-sell products with other operators that use the same software. Look no further is you look for an all-inclusive easy and complete system.

Nachteile:

If you have a large inventory you can't manage all on the same calendar without using filters. I would add more features to manage resources, especially third party companies and free lance staff.

Antwort von Rezdy

vor 4 Jahren

Hi Mario, Thank you for your feedback. We really value your comments and will make sure these are shared with the right teams. Kind Regards Customer Care team

Jacqueline
Director in UK
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great features and functionality that help your business grow

5,0 vor 4 Jahren

Vorteile:

*Easy to use *Easy to connect with resellers *Easy to manage staff and resources *Easy to communicate with customers via sms and email *Great support

Nachteile:

*Very limited reporting *Unable to include discounted reseller tickets so does not integrate properly with accounting software *Very, very expensive compared with other booking software *Time consuming to set-up

Antwort von Rezdy

vor 4 Jahren

Dear Jacqueline, Many thanks for taking the time to provide us your feedback, we really appreciate this. We do have new customer reporting coming up very soon and we will keep you updated on this. In the meantime, if you haven't done already, please follow our "What's New in Rezdy" page for the latest updates. https://support.rezdy.com/hc/en-us/sections/200696774-What-s-New-in-Rezdy Kind Regards Hemant Malhotra Customer Service Manager

Claire
Director in UK
Freizeit, Reisen & Tourismus, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It’s very Robust! & we have tailored it!

5,0 vor 4 Jahren

Kommentare: We rely on it like electricity!
5 star

Vorteile:

We completely rely on it to run our public walking tour business. It has been incredibly robust. No glitches, no hacks, and runs just very very smoothly. The monthly updating is essential to improve it & keep the quality at a top industry best standard.

Nachteile:

We look a long time to set ours up so it works in our particular business & (in Uk) no one (we think) is using how we are. Some of our staff still struggle with remembering how to use it as it’s very complicated - because it does so much. But my goodness it’s been a game changer!

Antwort von Rezdy

vor 4 Jahren

Hi Claire, Thank you for your feedback. We really value your comments and will make sure these are shared with the right teams. Kind Regards Customer Care team

Xus
Developer in Spanien
Telekommunikation, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good system although with problems that are not solved over time

2,0 vor 2 Jahren

Kommentare: If you have a company with many products and you need to load availability by time slots of 1h or 2h each product... this reservation system is not your best option.

Vorteile:

It is a very complete system that covers all the possibilities of reservation and integrations... although with unacceptable errors for its price. It has a good dashboard for managing your company. Also highlight the integration with Zapier.

Nachteile:

You can ask for that price and it would be paid with pleasure if everything worked perfectly... but it's not the case... I'm going to name the main mistakes what i found in my case: 1.- Rezdy has problems integrating payments on website through the API with Stripe since Rezdy was not compatible with the European SCA regulations. 2.- The opening and closing of product availability is much easier to manage in other reservation systems. 3.- The creation of sessions (availability) for your products is disastrous... Long waits to load new sessions.... if you have products that are reserved in slots of 1h or 2h it can take more than 15 minutes to load 4 months of availability for each product... it is unfeasible to manage if you have many products... 4.- Some interactions with OTRAs have given problems at times. 5.- It doesn't seem like it will get better with time, even if you open tickets and comment on the problems you have... we have been dragging the errors mentioned since we started with Rezdy more than 4 years ago.

Antwort von Rezdy

vor 2 Jahren

Dear Xus, Thank you for taking the time to provide us with this valuable feedback. This is all very helpful to us to continue to make improvements and I will make sure this is forwarded to the right teams. Kind Regards Hemant Malhotra Global Customer Operations Manager

Hilde
Owner in Neuseeland
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great product

5,0 vor 4 Jahren

Kommentare: To be able to have our clients book into our stargazing tours and have all the required info there, auto emails, etc. is just fabulous. It means we do not have to man the office all the time.
The product is not perfect, and we do make suggestions for performance improvements and do not receive updates on these.

Vorteile:

Rezdy has most of the functionality we need and use. It's the third type of booking software we have been using because the previous two we soon found out did just not have the flexibility we needed.

Nachteile:

That every change needs to be saved separately, and is not saved automatically like other cloud based software can be an issue. We do make suggestions of functionality improvements to make the product work better for us and presumably others, and it would be nice to receive updates on this. It's not obvious that anything is done with our suggestions/feedback. Perhaps there could be a page with issues that are being actioned. Having an immediate feedback mechanism would make for better customer service/relations. Our tours are weather dependent, and as such, we do get our clients to give us alternative dates. It's not possible to easily display this info in Rezdy, yet, so that we also have to use an Excel sheet, to keep the overview.

Alan
Director in UK
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Avoid this Rezdy dinosaur like the plague

1,0 letztes Jahr

Kommentare: The system is an absolute drain on your will to live.

Vorteile:

The calendar feature is a big advantage of this system

Nachteile:

Everything - from the price to the US or Australian time zone customer support (no EU time support) through to the illogical rules, poor interface and poor terminology - it really is a system that looks as though it needs a radical rebuild based on rudimetary business process design not accountants ideas of how to count bookings for tour operators.

Antwort von Rezdy

letztes Jahr

Hi Alan, We are sorry to hear that your experience with Rezdy was not satisfactory. We appreciate your feedback and we take it very seriously as we are always looking for ways to improve our system. We understand that the lack of EU time zone customer support has been an inconvenience for you. We are constantly working to expand our support to different time zones to provide better service to our customers. Regarding the interface and terminology, we are continuously refining and improving our system to make it more user-friendly for all users. We apologize for any confusion caused by the terminology used and will aim to review and adjust it accordingly. We appreciate that you found the calendar feature to be a big advantage of our system. We believe that this is just one of the many features that make Rezdy an excellent choice for tour operators. If you are able to contact us directly with specifics we would really appreciate it. Sincerely, The Rezdy Team

Patrick
Co-Founder in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Powerful booking software at a fair price

5,0 vor 7 Jahren

Vorteile:

I've used Rezdy for many years and even though sales reps from many of their competitors consistently try to woo me over, here I am today still working with Rezdy. First a foremost, Rezdy is the most robust booking software you can subscribe to at a monthly flat rate. All the other contenders charge IMHO an unreasonable amount for their "free" software. It's a good deal if you aren't doing much revenue, but as soon as you get to some bigger numbers, it becomes a big hit on the bottom-line. They have certainly evolved for the better over the last couple years and I am continually impressed in how they improve from year to year. They continue to add great features and are an essential component to my business.

Nachteile:

One feature I would like to have is importing tour session data from a CSV file. If you are coming over from a different system with inconsistent times in your tour sessions (like those working with cruise ships), it is tedious to get it all imported as you have to do it one at a time. A spreadsheet import would be amazing here. For what it's worth, I've never seen any system have this feature though :-/ Getting setup is sometimes a struggle, but as long as you are patient and willing to work diligently with customer support, everything will be great once you are off and running.

Jan
Owner in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Tour booking software

5,0 vor 4 Jahren

Kommentare: Two and a half years ago when we began our foray into agritourism, I never would have known that Rezdy would be such an integral part of that process and our success. Having real-time booking made my users very comfortable with the booking process at Sun Valley Farm.

Vorteile:

I really appreciate the support staff at Rezdy! Anytime I have a question or just have forgotten how to work a certain aspect of this software they are almost always available to guide me through the problem. My customers very rarely have difficulty booking!

Nachteile:

The connection to stripe was very challenging during the quarantine and shut down of tourism. Rezdy has recently made some changes to their platform that hopefully will help us through those issues. I look forward to switching to this new service.

Antwort von Rezdy

vor 4 Jahren

Dear Jan, Thank you for taking the time to provide us this valuable feedback and we really appreciate your kind words. You are correct regarding changes being made to the refund process moving forward and you should receive some updates on this front very soon. Kind Regards Hemant Malhotra Customer Services Manager

Matt
Director of Marketing in USA
Fluggesellschaften/Luftfahrt, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Rezdy is a solid choice

5,0 vor 2 Jahren

Kommentare: We've been utilizing Rezdy since 2015 and have had a great experience overall. The channel manager works well and we've grown business with other online resellers and their customer support is proactive and always available when we need them.

Vorteile:

We like using Rezdy as a channel manager as it connects us to multiple OTA's and travel agents and allows for 24/7, real-time, live inventory and bookings.

Nachteile:

Rate management within the platform doesn't allow for dynamic rates. We ended up building a customized integration with Rezdy to override the pricing input into the platform to allow dynamic rates to be pushed and pulled into the system by session.

Antwort von Rezdy

vor 2 Jahren

Hi Matt, we're very pleased to see that you're enjoying Rezdy Channel Manager and that it has been extremely effective in helping you expand your distribution channels. Thank you for taking the time to provide us with your valuable feedback, we really appreciate this. Kind Regards, Customer Care team

Andrew
Director of Sales in USA
Maritime Wirtschaft, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Distribution Game Changer

5,0 vor 2 Jahren

Kommentare: Prior to working with Rezdy, OTA management was a huge challenge which in turn prevented the growth we wanted. We were unable to manage more than a few resellers. Rezdy's platform has allowed us to manage our increased resellers in one platform. The result was a huge expansion of the marketplaces in which we were able to sell our tours and cruises. We have since exceeded our company sales goals and metrics.

Vorteile:

Wendella uses Rezdy for channel management, specifically for distribution across several online marketplaces. Merchandising our products in this manner without Rezdy would be not be possible given the scope of work it would entail. Since working with Rezdy Wendella has been able to increase our connections to Online Travel Agencies over 300%. Customer service is also fantastic. the Rezdy team is responsive and proactive.

Nachteile:

There could be some improvements in reports and analytics.

Antwort von Rezdy

vor 2 Jahren

Hi Andrew, we're very pleased to see that you're enjoying our Channel Manager platform and that it has been extremely effective in helping you expand your distribution channels. Thank you for taking the time to provide us with your valuable feedback, we really appreciate this. Kind Regards, Customer Care team

Daniel
GUIDE in Australien
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Rezdy ain't bad, worth the $

4,0 vor 4 Jahren

Kommentare: Rezdy has been a great platform for our team, we tried to set up with another booking software company, but returned to rezdy for its ease of use.

Vorteile:

The user interface, on desktop. The ease to share on websites.

Nachteile:

The booking fees. The mobile site and app.

Antwort von Rezdy

vor 4 Jahren

Dear Daniel, Many thanks for taking the time to provide us your feedback, we really appreciate this. Kind Regards Hemant Malhotra Customer Service Manager

John
John
Director in Australien
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Software that is so ingrained in the travel sector you almost have to power through its unusability

3,0 vor 6 Jahren

Vorteile:

In Australia, everyone uses Rezdy. Just like it says on the tin, it's a quick & easy way to interface with thousands of agents, OTAs and more from around the world.

Nachteile:

First, it follows the classic SaaS strategy of aggressive sales techniques followed by inattentive support. The software is very powerful, but so much so that a new user (like myself, a one-man operator) will struggle to comprehend. The price is very high for a business just starting out it doesn't adjust price based on volume and price gates essential tools into the upper subscription brackets. I have no doubt that I will eventually need to consider returning to this software if I continue to scale, but for now I'm pleased to be on another platform.

Antwort von Rezdy

vor 6 Jahren

Hello there John, Thank you so much for taking the time to review.. We really appreciate any and all of your feedback, it provides a great opportunity for us learn and grow as a company. I can see that it has been almost a year since you have not been with us but you did indicate in your review that you may consider returning with us once your business grows a bit more. We look forward to learning and growing from feedback like yours. Please do consider us in the future! All the best to you!

Minnie
Administrator in Costa Rica
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Really helpful

5,0 vor 2 Jahren

Kommentare: I am happy overall

Vorteile:

Really help to keep reservation updated, the calendar on my webpage is fantastic

Nachteile:

The basic do not allow to arrange pick ups and I think that for small companies is too expensive the next level

Antwort von Rezdy

vor 2 Jahren

Hi Minnie, We're delighted to see that our software has been able to smoothen your reservation processes. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team

Kate
Office Manager in Australien
Eventservice, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User friendly platform, great for tourism operators

4,0 vor 4 Jahren

Kommentare: We run a unique experience, which rezdy caters to perfectly. The voucher and codeword features are fantastic to allow us to run special promotions. Support is fantastic. Highly recommend this product for tourism and experience operators.

Vorteile:

The functionality is well tailored and features allow for marketing campaigns.

Nachteile:

Some features could be improved, but support is good.

Antwort von Rezdy

vor 4 Jahren

Dear Kate, Many thanks for taking the time to provide us this review and we really appreciate your kind words. I am very glad to hear that you find our functionality useful to your business needs and also our support team has been helpful to you. We thrive to continue to make improvements to both our product and support. Kind Regards Hemant Malhotra Customer Service Manager

Amanda
Assistant Manager in USA
Freizeit, Reisen & Tourismus, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Rezdy is so easy to use and great for booking tours!

5,0 vor 4 Jahren

Vorteile:

What I like most about Rezdy is the ease of use. Navigating through Rezdy is very simple, fluid, and can be self taught fairly easy. You can send emails to customers, get notifications of all new bookings as they happen, and even get notified if an email bounces because it was entered incorrectly. One of my favorite features is the list of Action Logs. If ever there is a mistake, it is very easy to go back through your action log and find the problem so you can fix it. I am very happy with this product!

Nachteile:

I wish there was a little more helpful information given when setting up new products.

Dee
Owner in Australien
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

RELIABLE SERVICE WITH GREAT SUPPORT

5,0 vor 4 Jahren

Kommentare: I have more time to do other tasks as clients find the booking system easy to use.
I am able to complete the booking system entirely online without having to phone the clients as the system allows me to personalise the bookings.
Reports are great to compare how the business is improving against the previous years, months, weeks.
I am able to block out days that we are unable to take bookings.

Vorteile:

Software is easy to use once you have received the training. Follow up support is excellent

Nachteile:

Marketplace is hard to grasp and training is definitely required.

Carl
CEO in Australien
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Rezdy makes things easy

4,0 vor 2 Jahren

Kommentare: it has made taking bookings for events seamless and easy.

Vorteile:

Integrates well with other software my business uses. Is easy to use. Reporting is made easy.

Nachteile:

Reporting custom data is not easy - ie how many participants and what were ages groups

Antwort von Rezdy

vor 2 Jahren

Hi Carl, We're glad to see that our software has been easy to use and that you've been able to benefit from our wide range of integrations and reporting tools. We've also passed your feedback regarding our reporting features to our products team. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team

Hamish
President in Kanada
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Delivering on their promise to date. Just what I was looking for.

5,0 vor 6 Jahren

Vorteile:

From my initial approach to my ongoing use to date, the Rezdy team and system has been exactly what I could have hoped for in the sales system for my tourism business. They really understand the complexities of tourism, travel, sales and distribution! Friendly, professional, supportive, responsive and available.

Nachteile:

From my experience to date, I'd like to see a bit more flexibility around blocking out a series of dates/times with unavailability. Right now amendments to dates/times are micro - which may not be a bad thing - but can be time consuming for what may otherwise be a relatively easy fix when you need to block out a week or so of activity.

Antwort von Rezdy

vor 6 Jahren

Hello there Hamish! Thanks for your review! Glad to hear you are having a great experience with us. Your feed back is very much appreciated as it really helps us grow and evolve. Stay tuned in the near future as the feature you are looking for regarding updating availability is coming soon. Keep an eye out for a webinar touching on this feature soon!