Rezdy Erfahrungen

A flexible tool that helped us during a long low-occupancy period

Vorteile:

Easy of use & setup, great support and good technical documentation if you use the API and webhooks for setup taylor-made tours and activities. If you are starting up, It is a very good way to prepare your company for growth.

Nachteile:

Lack of payment integration with LATAM countries.

The best B2B tour booking software

Kommentare: We used Rezdy both directly and through an API for booking tours. The API bookings were done through our web app and the direct ones were done by our agents. In both cases, the bookings went through without any issues. Rezdy was one of the rare booking systems that we used that we did not have any issues using. I would definitely recommend Rezdy to everyone who wants to have a beautiful and working tour booking software. Additionally, Rezdy comes with a marketplace where you can easily find operators you want to use, eliminating the need of doing much research on that end.

Vorteile:

It is incredibly well made. Unlike most of the tour booking software out there, Rezdy is easy to set up, navigate, and use. The user interface is polished, the booking process is simple and straightforward, and the API is very well documented.

Nachteile:

The only drawback for me was the price, but seeing how well made Rezdy is, I can understand that the price would be high.

Too many missing features

Kommentare: Test thoroughly before you go with rezdy. If you find some topics which are not satisfying your demands, be prepared that you will never get it implemented. I'm rezdy customer since 2016, I know what I'm talking about. I'm still with rezdy because I have too many products in there and my staff is trained to address the shortcomings of rezdy with a bunch of workarounds.

Vorteile:

Rezdy is fairly easy to use, if you have products with fixed timings (e.g. tours that start at fixed times and have fixed durations). And if you only need english as language.

Nachteile:

There are many cons: - no native multi-language support (e.g. emails can't be configured for different languages) - rental products with open timings (means the customer can enter the start and end time) are basically unmanageable. in addition rezdy has blocked resource management for rental products, so forget it to manage your rental equipment with rezdy - email handling is very bad: you don't see emails that where sent out (just the time stamp of sending, but not the content). You can't configure own email templates, you're stuck with the fixed set of email templates that rezdy has implemented. Say you need different emails for guided tours and for rentals, or different emails for different product status (pending, confirmed etc), rezdy does not offer a solution for this - handling of feature requests is very very poor. They even closed the forum for feature requests some months ago, with no substitution as of now. If you send them a request as email, they let you down most of the times, saying "we don't have this feature" and "there is no ETA when it will be implemented", and to top this behavior, your ticket is always being marked as "Solved", with no chance for you as a customer to follow up on open requests. Rezdy seems to think that if they replied in an unsatisfying way to the customer the topic is "solved" ....

Rezdy Revs up your Revenue

Kommentare: We looked at Rezdy in 2013 but chose another very decent company. Unfortunately, they were not improving the product. We reviewed our 2013 selection notes in 2015 and trialed Rezdy and two other providers. Rezdy stood out in so many ways, but the flat and fair pricing hocked us. The other companies and their "BS" zero cost plans are so pricey and create/pass along a very high pricing service charge to your customers. Add up the numbers. Rezdy runs, we push its limits. We are so happy with this product.

Vorteile:

Stability and uptime are great. The software is easy to use and it creates tours online in minutes. The flexibility to share the reservation pages are simple and handle a variety of ways to deploy. We use iframes within our site and under the "Sell online" menu has various options available to deploy in a variety of ways using auto-generated code. Reports are useful including the manifests, and ability export. Promo codes, gift certs, categories and so much more are easy to manage. Sorting features are easy and quick.

Nachteile:

The manifest page does not support copying a column with multiple rows. It does not work with Control keys i.e. CTRL+C or menus selections. But exporting is a decent workaround.

Best Sofware for Activity Operator

Kommentare: Great experience!

Vorteile:

What I liked from the beginning is that has already all the features I required to sell and distribute my tours and manage my resources. You can choose your card merchant and you can have a large inventory and manage it with ease. Great widgets and great support, I am using it especially to cross-sell products with other operators that use the same software. Look no further is you look for an all-inclusive easy and complete system.

Nachteile:

If you have a large inventory you can't manage all on the same calendar without using filters. I would add more features to manage resources, especially third party companies and free lance staff.

Great Product but Skims % of Sales

Kommentare: It has been excellent, through once they moved from a static monthly fee to a dynamic one, their service got more expensive but for no noticeable change in product or quality.

Vorteile:

This is a great product we have used for years and has most of the tour booking features you need, but we will be shifting to Checkfront after the 2023 season. We highly recommend using Checkfront instead of Rezdy because Checkfront doesnt skim $$ from your sales like Rezdy ( even after you paid your monthly subscription).

Nachteile:

Rezdy charges a monthly fee AND takes a % of your sales, so making money off your sales, which we believe is unreasonable. Sure, you can pass on the many additional fees Rezdy has (on top of their standard monthly subscription fee) to the customer but it can add to a lot of money you are taxing the customer. We highly recommend using Checkfront - it is an excellent alternative but they wont tax your sales and make money off your back like Rezdy does.

Great features and functionality that help your business grow

Vorteile:

*Easy to use *Easy to connect with resellers *Easy to manage staff and resources *Easy to communicate with customers via sms and email *Great support

Nachteile:

*Very limited reporting *Unable to include discounted reseller tickets so does not integrate properly with accounting software *Very, very expensive compared with other booking software *Time consuming to set-up

It’s very Robust! & we have tailored it!

Kommentare: We rely on it like electricity!
5 star

Vorteile:

We completely rely on it to run our public walking tour business. It has been incredibly robust. No glitches, no hacks, and runs just very very smoothly. The monthly updating is essential to improve it & keep the quality at a top industry best standard.

Nachteile:

We look a long time to set ours up so it works in our particular business & (in Uk) no one (we think) is using how we are. Some of our staff still struggle with remembering how to use it as it’s very complicated - because it does so much. But my goodness it’s been a game changer!

Great B2B solution for booking tours

Kommentare: We used it to book tours with operators directly and through API. This was the only booking system we used that had an API stable enough to never create any issues. We did not have one single instance of bookings failing because of the API which made Rezdy the absolute champion of API bookings.

Vorteile:

Rezdy is an amazing solution for booking tours. It comes with a marketplace (which is surprisingly uncommon in the world of booking software) and its interface is clean and polished. It is an absolute delight working with this app and it is definitely one of the booking solutions I keep on coming back to.

Nachteile:

Rezdy is expensive. I don't mind it, as it is a great tool, but for small companies it could be hard to justify such a price tag. I will, nonetheless, absolutely recommend to pay for Rezdy as it is worth the money.

Take your small tourism business to the next level...

Kommentare: Having control of my booking platform and availability is key to running a small business and most importantly having AUSTRALIAN based help-desks, with key staff you get to know is FANTASTIC! The guys in tech support do a GREAT JOB!

Vorteile:

The flexibility and adaptability to make it work for our small tourism business and the time saving benefits; it increased revenue immediately and gave me the time to work outside of our business also.

Nachteile:

There were some challenges during COVID processing Refunds for Cancellations (this proved difficult and was too long to get resolved at a critical time); the layout / format for email notifications is "clunky" and needs improvement; sample/templates for emails (based on industry) would be useful.

Cuts down administration time

Kommentare: Has been a positive one. easy to work with - and certain staff members are willing to work through issues to get the end result or an alternative solution in how to tackle an issue.

Vorteile:

Once the system is set up to your business requirements the daily administration time can be reduced considerably as a result. From an office where every booking was manually confirmed with an email personalised to the customer, the automated Rezdy system once installed and setup with live availability and "personalised" response template greatly reduced the daily administration requirements

Nachteile:

As our business has a start time based on sunrise, we had a irregular weekly start time. That meant in our set ups for tour start times we still had to enter approx 50 tour sessions. .... and will need to do so every year. Very time consuming where a potentially "easy" fix could be set up by the software company based on start time - sunrise - altitude & longitude setting - X minutes before = tour start time.

Great functionality, but very expensive and customer service not productive

Kommentare: Great product but extremely over priced for our type of business. I estimated that our fees would increase over 700% when they changed their pricing! Just not sustainable for a small business who sees not increase in sales in the package - to us it was a basic admin resource but Rezdy had higher expectations of what their users were getting from it

Vorteile:

The layout of the calendar displaying availability and booking information is great. It was very easy to amend session times/duration - although sometime too easy!

Nachteile:

Rezdy do not provide a feature of User permissions so we had to have two subscriptions which stopped cross selling/selling multiple activities to one customer. It also meant that we had to have two subscriptions. Although the Customer Service folks were always extremely pleasant, they never actually changed anything - just felt fobbed off! Cost of the subscriptions were absolutely not good value and when they amended their charging mechanism to a percentage of booking plus customer booking fee it became extortionate! The package is developed for globe trotters - not small local business with the majority of customers visiting numerous times a year. Linking with South America or Australia looks good but produces nothing for us but that was the justification of the high fees to cover the high development costs. Really does not work for businesses like ours - we saw absolutely no increase in our sales being with Rezdy!

Not designed for rentals. Might be fine for activities.

Kommentare: it exists. allows us to rent our bikes online. super disappointed with its functionality though.

Vorteile:

The staff is nice. I don't really have anything else positive to say.

Nachteile:

I'm not trying to be bad here - I just want to make sure that no one else expects Rezdy to be easy for their rental business. My biggest complaint is that it is very easy to NOT TAKE PAYMENT when making an internal order. They have a payment type called "credit card" that lets you type in a credit card number and then literally does nothing, but it'll be marked as paid. Rezdy does integrate with Stripe, and you can pay via credit card (which didn't take Discover until today, but that wasn't mentioned to me during the sales pitch) but it's easy to miss so make sure everyone's aware of that. You pay the set up fee, but you have to manually enter everything yourself. (This is the 3rd system I've used - both others would load everything on the back end for you, including reservations that had already been made). Because the system is not designed to take reservations for items that have different sizes, this took hours for me to do. Every bike size had to be entered individually, with its own rules for how much it costs per hour. If I want to make a small edit, I have to edit each individual bike size. You can block out entire days, but not a specific product. It's also very easy to overbook a product. There is no error message saying "hey, this product is fully booked for that day, are you sure you want to make this reservation?" Overall super disappointed and looking forward to switching.

Careful! Don Not give them their credit card information.

Kommentare: I started looking into Rezdy before the beginning of our last season. They promised that we could be online in 3 days! Well don't believe that if they say it. It takes weeks, sometimes months and a LOT of your own time and work to get set up! When I had a meeting to set up my account I asked to resolve ALL the problems left over in that meeting so we could go online soon. (My season was going to start two days after that meeting). After an hour the rep told me that he is off now and our conversation has come to an end. I was choked! Nothing was solved! As I unfortunately had already paid that they wouldn't refund, we agreed upon holding these funds and looking into maybe joining the following season. That was satisfactory for me. So this season we started to talk again and I looked into the system again. It seems to be well thought through and makes sense. It is quite complex, but I think that is the nature of the beast. I talked to a company that uses Rezdy and asked about their experiences. They were fairly satisfied, but they didn't use the part of the system that I was interested in the most (payments and reporting). So I never managed to get a good look into these parts of the system. I decided not to take a chance. Also the monthly charge is too high. Mind you I had already spent a great deal of time into another system and wasn't up to starting from scratch without really knowing if it worked any better, also considering the higher price. Long story short, I decided not to proceed with Rezdy, when they charged me another USD. The prices have gone up as well! So without my consent, without signing up with them they charged that amount and do not want to give me a refund. I should have listened to the RED FLAGS from my encounter with them last season! I would have kept them in mind as another option in case the system I am using right now was failing, but now I am so disgusted that will never go with a company that has such low morals!

The Best Online Booking System for Tours and Activities

Kommentare: It has been really great and a big boost for our business.

Vorteile:

The platform is very customizable and there are preset configurations for various types of tours and activities which makes it a huge time saver when setting things up. They really get the need for data and analytics and make a good number of tools available to easily integrate with Google Analytics and Google Tag Manager. The Trip Advisor Review Express Integration also makes it very easy to grab a bunch of reviews and set the request process for reviews on auto-pilot. They also have these widgetized elements that make embedding calendars and products into your website very easy. All around, a great platform that really increased our bookings YOY and dramatically increased revenues in the business while lowering our time and customer interactions to get an booking. Highly recommend.

Nachteile:

It is a VERY robust system, and it does a LOT of stuff, so, there is a lot learn. The system is well documented and support is prompt, so like with any new system, you just have to work through it. A series of setup or getting started videos would be helpful though.

Rezdy is a solid choice

Kommentare: We've been utilizing Rezdy since 2015 and have had a great experience overall. The channel manager works well and we've grown business with other online resellers and their customer support is proactive and always available when we need them.

Vorteile:

We like using Rezdy as a channel manager as it connects us to multiple OTA's and travel agents and allows for 24/7, real-time, live inventory and bookings.

Nachteile:

Rate management within the platform doesn't allow for dynamic rates. We ended up building a customized integration with Rezdy to override the pricing input into the platform to allow dynamic rates to be pushed and pulled into the system by session.

Distribution Game Changer

Kommentare: Prior to working with Rezdy, OTA management was a huge challenge which in turn prevented the growth we wanted. We were unable to manage more than a few resellers. Rezdy's platform has allowed us to manage our increased resellers in one platform. The result was a huge expansion of the marketplaces in which we were able to sell our tours and cruises. We have since exceeded our company sales goals and metrics.

Vorteile:

Wendella uses Rezdy for channel management, specifically for distribution across several online marketplaces. Merchandising our products in this manner without Rezdy would be not be possible given the scope of work it would entail. Since working with Rezdy Wendella has been able to increase our connections to Online Travel Agencies over 300%. Customer service is also fantastic. the Rezdy team is responsive and proactive.

Nachteile:

There could be some improvements in reports and analytics.

Rezdy ain't bad, worth the $

Kommentare: Rezdy has been a great platform for our team, we tried to set up with another booking software company, but returned to rezdy for its ease of use.

Vorteile:

The user interface, on desktop. The ease to share on websites.

Nachteile:

The booking fees. The mobile site and app.

Software that is so ingrained in the travel sector you almost have to power through its unusability

Vorteile:

In Australia, everyone uses Rezdy. Just like it says on the tin, it's a quick & easy way to interface with thousands of agents, OTAs and more from around the world.

Nachteile:

First, it follows the classic SaaS strategy of aggressive sales techniques followed by inattentive support. The software is very powerful, but so much so that a new user (like myself, a one-man operator) will struggle to comprehend. The price is very high for a business just starting out it doesn't adjust price based on volume and price gates essential tools into the upper subscription brackets. I have no doubt that I will eventually need to consider returning to this software if I continue to scale, but for now I'm pleased to be on another platform.

Tour operator ease

Kommentare: Good and getting better.

Vorteile:

So easy to block dates, change scheduling, add new product, process orders, collect data, link to website, create vouchers, connect with distributers. Like the mobile app for quick daily check on departures and manifest checking.

Nachteile:

Integration has progressed really well in processing payments and cancellations via different pathways.

User friendly platform, great for tourism operators

Kommentare: We run a unique experience, which rezdy caters to perfectly. The voucher and codeword features are fantastic to allow us to run special promotions. Support is fantastic. Highly recommend this product for tourism and experience operators.

Vorteile:

The functionality is well tailored and features allow for marketing campaigns.

Nachteile:

Some features could be improved, but support is good.

Rezdy is so easy to use and great for booking tours!

Vorteile:

What I like most about Rezdy is the ease of use. Navigating through Rezdy is very simple, fluid, and can be self taught fairly easy. You can send emails to customers, get notifications of all new bookings as they happen, and even get notified if an email bounces because it was entered incorrectly. One of my favorite features is the list of Action Logs. If ever there is a mistake, it is very easy to go back through your action log and find the problem so you can fix it. I am very happy with this product!

Nachteile:

I wish there was a little more helpful information given when setting up new products.

I left and then came back.

Vorteile:

There widgets and html integrated seamlessly with my Godaddy website templates

Nachteile:

I would prefer more look customizations for widgets

I use rezdy for my hiking tour company and it has all the features i need to be eifficient.

Vorteile:

The calendar and manifest are the best features of Rezdy and that is where I spend most of my time. They are constantly modifying the manifest options which really helps with my customer check-in and that is a time when everything needs to be seamless.

Nachteile:

I wish Rezdy had an integration with When I Work so I could help track guides with their respective shifts.

Delivering on their promise to date. Just what I was looking for.

Vorteile:

From my initial approach to my ongoing use to date, the Rezdy team and system has been exactly what I could have hoped for in the sales system for my tourism business. They really understand the complexities of tourism, travel, sales and distribution! Friendly, professional, supportive, responsive and available.

Nachteile:

From my experience to date, I'd like to see a bit more flexibility around blocking out a series of dates/times with unavailability. Right now amendments to dates/times are micro - which may not be a bad thing - but can be time consuming for what may otherwise be a relatively easy fix when you need to block out a week or so of activity.