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Über Kickserv

Einfach zu bedienende und implementierende Außendienstsoftware, die deine mobile Belegschaft automatisiert. Verwalte Leads, Kostenvoranschläge, Aufträge und Rechnungen. Synchronisiert mit QuickBooks

Erfahre mehr über Kickserv

Vorteile:

I like th efunctunality with QB. The lead tracking is excellent.

Nachteile:

Does not work correctly most of the time, confusing to use with too many steps to set up service calls.

Bewertungen zu Kickserv

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,4
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,3/10

Kickserv hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 378 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (378)

Mike
Director of Operations
Verifizierter Nutzer auf LinkedIn
Umweltdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

What did we do without Kickserv?

5,0 vor 4 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Ted
Ted
Vice President in USA
Verifizierter Nutzer auf LinkedIn
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent functionality and ease of use

5,0 vor 6 Jahren

Kommentare: Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The Quikbooks integration saves us time and money because we only enter customer info once.

Vorteile:

Kickserv enabled us to scale up the business and offers us excellent tracking for billing, communication, and customer service.

Nachteile:

There are no issues or downside for my company.

Antwort von KickServ

vor 6 Jahren

Thank you Ted. Your loyalty and willingness to take a moment to give us feedback is worth a lot to us. I hope it also helps others. Cheers!

Jennifer
Operations Manager in USA
Medizinische Geräte, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great for One Tech

4,0 vor 3 Jahren

Kommentare: I enjoy using the product from my desk and the tech doesn't have any complaints from the app.

Vorteile:

I like that i can invoice the job with clear notes and history to the clients from my tech. Scheduling is easy.

Nachteile:

Wish there was a way to alert the tech out of the app. I review a work order and see I need more notes or need him to advise on a part # so that I can quote. I have no way to tell him this other than to copy the notes and email him separately.

Antwort von KickServ

vor 3 Jahren

Thank you for the wonderful review, Jennifer. I know the idea of two way communication within Kickserv, among employees, has been kicked around. I'll be sure to pass the feedback up the ladder. :)

Josh
Support mananger in USA
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Lack of response to concerns. Converted us to new platform a day early while open.

2,0 vor 8 Jahren

Kommentare: Our experience with this software was average until the migration from SSK to Kickserv. 1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning.
2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result.
3) The only response we have gotten from Kickserv is "Sorry about the confusion".
4) Responses to issues about the new platform are not helpful and delayed.
5) Cannot upload certain file-types as attachments (Old SSK allowed anything)
6) Editing estimates does not work correctly
7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items.
8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one".
9) None of our questions or issues have been resolved.

Vorteile:

drag and drop capabilities

Nachteile:

Since switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful

Antwort von KickServ

vor 8 Jahren

The experience you had with the migration of your account was very unfortunate. Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again. To acknowledge some of your comments here we currently don't restrict file types. I have requested for your company to send us any file types that seem to not upload. Also, with the issues of editing estimates and capturing certain line items we are not aware of any issues and appreciate any specific feedback on these issues through the normal lines of support at any time. We will clarify with you on what occurred exactly with your earlier question via our support lines of how to complete tasks for re-occurring jobs. We very much appreciate your loyalty with us and hope we can make up for the disruption to your business as we move forward.

Scott
President in USA
Industrieautomation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Kickserv Review

4,0 vor 5 Jahren

Kommentare: Kickserv allows us to go semi paperless and cuts out time from dispatch to accounting.

Vorteile:

The ability to store everything together.

Nachteile:

It did not integrate with QuickBooks Online as we had hoped. It integrates with it, but not everything transfers.

James
General Manager in Kanada
Hausmeisterservice, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very easy to use and many functions

5,0 vor 2 Jahren

Vorteile:

The ease of use to quote, schedule, close and invoice jobs is seamless and very easy to learn and teach to our 17 field techs.

Nachteile:

We are getting into 200 - 2MM size construction jobs and we find the progress billing feature is not yet available

Cyndi
Office Manager in USA
Verifizierter Nutzer auf LinkedIn
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Get your DISPTACH house in order

5,0 vor 6 Jahren

Kommentare: We have been with Kick Serv through a lot of growing pains. As a "non techy" person, I was very frustrated in the beginning but now have become a believer that THIS IS a great program for our growing business. I am looking forward to see which upgrades are coming for 2019. (Allow techs to search for specific job numbers in the field, colors change as job phases are uploaded with new people assigned to same job, adding the use of our standard quote forms, time sheet management)

Vorteile:

Able to track all incoming calls with a glance at calendar screen. See every tech (color coded) daily, weekly and monthly. Track days off, vacations, in a glance, with customer on the phone!

Nachteile:

Still no way to automatically change color coding as each phase of a project is completed and we need to add different tradesmen to the job. We have to "open" each job BEFORE we schedule a tech to see if he/she is already assigned to an ongoing job.

Antwort von KickServ

vor 6 Jahren

Hello Cyndi, Many thanks for the abundance of positive feedback. And as always the suggestions to make our product better and more user friendly is what we thrive on here. To quickly gather what jobs a technician or tradesman is on go directly to our Jobs index page and use the "assign to" filter. Ping me back from within the app if you'd like to discuss this idea further. We are here to help.

Emily
Business Manager in USA
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

So easy to go paperless

5,0 vor 5 Jahren

Kommentare: Before Kickserv, we were still using paper invoices. We really wanted to go paperless and this really helped! We also didn't have to tell customers that they needed to call the office to pay with a card. Sometimes they were stuck waiting until I was available to process it for them since it is a small family company

Vorteile:

It was great that our HVAC techs plumbers were able to fill out an invoice right at the job and the customer could immediately pay it! The GPS Feature is also great. It helped us to know where our techs were and if they were still running on schedule so we could call customers if we needed to.

Nachteile:

I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it. Most of the time the customers were pretty understanding, though.

Antwort von KickServ

vor 5 Jahren

Hello Emily, We really appreciate your time and the feedback you provided, especially about how great our Live GPS Tracking feature is. We thrive on good feedback & good reviews so thank you.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love this program!

5,0 vor 3 Jahren

Kommentare: I absolutely love this program and highly recommend it. The best CRM I have ever used, I have over 20 years plus experience with CRM programs so that says a lot.

Vorteile:

This program talks with Everything! Your QB software, and has an app for out in the field. I can do everything start to finish in this program.

Nachteile:

I would love the ability to color-code technicians out in the field on the calendar.

Antwort von KickServ

vor 3 Jahren

Hello, 10/10 is awesome! We are glad to hear that you love Kickserv and that we are meeting your needs and expectations! I would love to have the opportunity to speak to you about our color-coding options in Kickserv. You can reach me directly at Juan.herrera@kickserv.com Thank you for taking the time to leave us a review and for being a part of the Kickserv family!

Ron
Owner in USA
Öl & Energie, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Kickserv

5,0 vor 11 Monaten

Vorteile:

I like the ease and convenience of the software. It is very user friendly.

Nachteile:

No complaints. We have used the company now 6 years.

Antwort von KickServ

vor 11 Monaten

Hello Ron, Thank you so much for taking the time to leave us a review. We know that our users have a lot on their plates and it takes time to write a review. We really appreciate it! Please let us know if you need anything. Our Customer Success Team is always on standby to answer any questions that might come up.

Goeppert
Goeppert
Operations Manager in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Kickserv has alot of potential that our company was not using, support is amazing, just ask!!!

4,0 vor 7 Jahren

Vorteile:

Very easy to use, many reports available based on data we enter into system. The custom reports are awesome, you can build any that are needed. For a small company, 3 years old that I just started working for 1 year ago, they needed the push to use it to its capacity and we are now getting information out of it that is very valuable for growth.

Antwort von KickServ

vor 6 Jahren

Hello Jo-Ann, thank you for the review. What could we do to get the extra stars?

Shawn
Owner in USA
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

5 year user of Service Sidekick now KickServ

1,0 vor 8 Jahren

Kommentare: Service Sidekick was a great product, they now forced all of their customers to Kickserv. They did the changeover at 10am on a weekday when it was scheduled for 10pm. We were down all day and received no apology. The changeover broke several systems. It no longer syncs to quickbooks correctly. When a task is made for someone it no longer tells people who made it and the Kickserv team is basically AFK.

Vorteile:

I like how easy it used to be to use. If I had to buy the new kickserv I would run away screaming

Nachteile:

Terrible interface. Terrible tech support. Very slow. Incredibly convoluted. First you make a job with charges, then you have to "generate an Invoice" from that job, then you can enter a payment, then after entering that you can mark it paid, then after doing all of that you can mark the job complete. What a nightmare. Customers are syncing to the wrong customers in Quickbooks, which has caused an accounting nightmare.

Antwort von KickServ

vor 8 Jahren

As you mentioned, the upgrade process did not go as planned. Your upgrade was completed later than expected, due to an unforeseen issue with another account's upgrade. We're truly sorry this happened. After the upgrade, we discovered that you had recently changed your QuickBooks sales tax codes, which inadvertently left 97 of your 4997 customers without a proper sales tax code. We reset your sales tax code for those 97 records so that your taxes calculated properly. We worked with you extensively over phone and screen share until we resolved these and other issues to your satisfaction. It sounds like there are some things you don't like about the new interface. We would love to hear more about your concerns and also invite you to a free training session where we can discuss the changes in detail.

Kelly
Owner in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Plagued with technical issues

2,0 vor 7 Jahren

Kommentare: I've been using Kickserv for my business for the last month and a half and it has been a nightmare. I was told directly by one of the founders that the programming is old. The customer service is AWFUL. It takes days to get answers back from support. The time on our jobs keeps changing depending on what brower we are using. Information doesn't save when you update. The way that information and control panels are set up are very confusing and obviously outdated. When two days worth of jobs come through to my employees by email, the date is SO TINY compared to the job title that you can barely tell that it's two different days of scheduling AND the times are moved around back or forward by 3 hours!! It took fumbling around with several settings before I could hide pricing from my employees after I had clearly turned off pricing for each employee. That took several days to get a solution from customer support. Now, I'm trying to fix an issue with my quickbooks and sync the old invoices with a new quickbooks account and OMG we can't do that and we have to hand recreate EVERYTHING. What a waste of time and money.

Vorteile:

I like that on the app you can see the entire schedule easily as an administrator

Nachteile:

All the technical issues and awful customer support who not only take 2-4 days to get back to you but provide not helpful responses and then wait two more days to respond back to you.

Antwort von KickServ

vor 7 Jahren

The customer is correct. Her timing could not have been worse. It is very regrettable that this happened. We are very sorry for the frustrations and downtime. We were just completing our migration of hundreds of our long time and many original customers from our legacy system to our new platform and with it brought unforeseen issues. We have since corrected all those inherited problems. We have quadrupled our memory. Reconfigured the search feature, gave custom reports a boost in processing power, and last but not least gave our Quickbooks sync its own set of processors too. All this enhanced our computing resources and brought us back to delivering 99.99% uptime and very good refresh speeds. We take our customers' data and our performance very seriously and will continue to look for ways to stay ahead.

Jodi
Office Manager in USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Kickserv is a still

4,5 vor 9 Jahren

Vorteile:

The product is simple to use and meets my customer service and scheduling needs for the price of the cloud software but also allows me to customize things without major programming or fees to get somebody else to do it. I paid for the Boot Camp training and was very worth it just to get things setup and understand the software. It sync's reliably with QuickBooks which has been a problem in the past for our company with other cloud based Customer Service Programs. The vendor has been GREAT! They feel like my team as they always respond within minutes to hours of my questions or problems I do run in to. I just send them a quick email and they help. Also they are always interested in my recommendations and are also getting feed back frequently from me and making improvements to the software. One thing that is great is that they provide a portal to the customer so any changes I make to an estimate or schedule or notes can be seen by the customer (they only see notes you want them to see). They can be abreast with what is going on with their work order. They also can pay for their invoice right online as well which I love so my customers have more control over their payment needs. Also our Kickserv is linked to our website so anytime a customer wants to contact us it creates an OPPORTUNITY in Kickserv for us to follow up on and notifies us via email that we have an interest. I would and have recommended Kickserv to other businesses.

Nachteile:

This product does not handle the purchasing side of things which I would love to see. It sounds like they are looking into expanding this software to handle tracking purchases. Right now I just use QuickBooks for this. I also don't like the HTML language which is required for the setup of the invoice, estimates and work orders templates. It is hard to work with being I am not a programmer. I have managed to figure things out on my own with their help site and calling them. Its not a major issue but something I think they can improve on more. Again the Kickserv Team has been very helpful in anything I try to do or questions I have.

Jessica
Operations in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Small company that rapidly grew!

5,0 vor 5 Jahren

Vorteile:

We love the simplicity of it, the work flow is really easy with the unschedule, scheduled, in progress, etc tabs. It keeps the jobs organized. We love that it is capable with our QuickBooks keeping our books stright is very important to us.

Nachteile:

The mobile app has had a number of bugs and issues. But we contact customer service and it seems to fix. However we still run into minor issues here and there.

Antwort von KickServ

vor 5 Jahren

Hi Jessica, Your company has been a very loyal customer for 4 years now! Thank you. Plus, it's great to hear how much you like our Support team. Keep connecting with us with our in-app chat support because we are here to help.

jessica
Marketing manager in USA
Maritime Wirtschaft, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Lots of bugs, calendar feature unusable

1,0 vor 6 Jahren

Kommentare: Horrible

Vorteile:

Easy to learn at first. Sends reminder emails to clients for jobs...

Nachteile:

The calendar is buggy. Will repopulate canceled posts on its own. Has a reoccurring scheduling feature that sometime works sometimes doesn’t. Drop clients for no reason. Been working with kickserve for two years and still no solution to these scheduling errors. They cost me money, frustrate clients, and force me to be ever vigilant so that I have to triple check bugs and scheduling. The only reason I am still with these guys is because it’s too time consuming to switch crms.... this is a horrible Crm for a mid sized or small and growing company... walk away

Antwort von KickServ

vor 6 Jahren

Hello Jessica and Derek, I spoke with you on the phone. We discussed a better customer flow when managing event cancellations that should prevent issues with our repeating jobs feature. We regret that any confusion and extra work that this may have caused you. As we discussed we are actively working to make our repeating jobs features more dynamic as well as the rest of the program. We appreciate your continued loyalty to work with Kickserv. We aim to exceed expectations.

Laurie
Owner in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Most intuitive program I’ve used

5,0 vor 2 Jahren

Kommentare: Nothing but praise for everything and everyone we ever interacted with. 14 years of happiness!

Vorteile:

We like the Resources Calendar week at a glance the most. Easy to see where every tech is scheduled, how long each job should take, and color coded by type of job, which we set up. This program is very intuitive to use, with large screens and no tiny fields that fill up a screen that you don’t need or care about using. We’ve been forced to use other big name programs by our franchise, which no one we talked to liked at all, but we always kept Kickserv throughout as our main go to. It’s iPhone easy to use! Skip the CRM that advertised during the Super Bowl. We and everyone we know hated it.

Nachteile:

The only thing that was a problem was when it stopped syncing to desktop QuickBooks 2009. We didn’t upgrade QB, and had to manually enter sold jobs. It was worth it to us to not have to buy another QB program

Chris
Owner in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great but still a few glitches

5,0 vor 8 Jahren

Kommentare: We have been using the program for about a year, and it is for sure better than other programs that we have used in the past. ANd the ease of talking to a real person in tech support is WONDERFUL!
But there are still a few issues we have come across. One is that it only works properly on FireFox, and is the only program I use that actually works on that browser, so I have to have that on all the time just for Kickserv.
Next is that when there is an error, there is no clear explanation as to what the error is. The program seems to tell me that there is an error, but that's it. I literally worked for about a month with tech support because I could not sync any new customers between Kickserv and Quick Books. This made end of the year very frustrating. When it finally started working, I still don't know what was actually the problem.
The last issue I have, is that I can't make the phone/tablet app user friendly for my techs in the field. I need them to be able to adjust more things, change times, add/reschedule jobs etc, and they can't do it. I was hoping this would help so they didn't forget to tell me what needed to be done, but they can't do it from their tablet.

Vorteile:

Able to change as needed, and easy to integrate with Quick Books. Easy to contact a real person in tech support.

Nachteile:

Don't feel that the phone/tablet app is user friendly

Kris
Owner
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Sidekick Rocks

5,0 vor 13 Jahren

Kommentare: I probably recommend Sidekick to someone once a week. I've shopped and used other solutions and Sidekick blows them away in performance, features, price, support - across the board. I even recommend it to people who don't need to track resources because it's so flexible, you can use it as a CRM. Overall, 5 out of 5 stars.

Vorteile:

Super easy to understand and get set up. We were up and running in only 1 day. There's very little training that new users need to use SK. Extremely flexible - I've been able to easily customize the product to show the things we like to see and to run the way we want it. Reports - the capabilities of the reports are amazing. You can build just about any report you can imagine. Price - I get excellent value for the price I pay. Other solutions are thousands and thousands of dollars with little to no support. But SK has flexible pricing so you pay for who you're scheduling. Support - the support is terrific. You almost always get a live person if you have to call. The help database is a good place to look before calling. Suggestions - Sidekick is way ahead of the curve when it comes to allowing, considering and implementing customer feedback. I've been very impressed with the ability to provide a suggestion and that I've seen many implemented.

Nachteile:

Old data - can be hard to get rid of. I'd like to see a feature where if a user inactivates a custom field, all data in that field on job and customer records can be erased. Text fields - have a limited number of characters so your jobs and client info have to be concise. You can't write a book for a job order. Some features don't quite work the way you would expect (timecards) - they don't actually integrate to QB, so it's kind of a teaser and we spent a fair amount of time trying to use the time tracker only to have to go to another solution.

Tomasz
Owner in USA
Bau, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The best software for new or mid size businesses

4,0 vor 2 Jahren

Kommentare: I love it. I would recommend to everyone! Very good software.

Vorteile:

Customer service is the best whenever you need help they are here for you. Easy to manage and very helpful everywhere (office, on a field)

Nachteile:

Some features they are on PC but not on mobile.

Antwort von KickServ

vor 2 Jahren

Hey Tomasz, Thank you for taking the time to provide us with a wonderful review along with the feedback regarding the mobile app. We are always looking for ways to improve our mobile app experience. If you have a feature in mind that you'd like on the mobile app that's not currently available, definitely reach out to our support team at Support@kickserv.com and they can assist you with your feature request. Thank you again for your review and continued support. :)

Judy
OFFICE MANAGER/BOOK-KEEPER in USA
Elektrische/elektronische Fertigung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Pros & Cons of using Kickserv

5,0 vor 3 Jahren

Kommentare: It keeps our customer history in tact, and that has truly come in handy multiple times.

Vorteile:

I like the fact that we can track the history of our customer's and review previous work performed. also, like the fact that we can have a daily view of everything scheduled within that day. The calendar is also helpful in scheduling future jobs, and time management.

Nachteile:

There isn't an easy uncomplicated way to delete services that are not needed once they are signed on for. I understand the reasoning to keep just anyone from changing services, but it really doesn't have to be where one has to call and sit on phone for a while to get something not needed.

Antwort von KickServ

vor 3 Jahren

Thank you for taking the time to leave some feedback, Judy. We greatly appreciate it. We would also like to gather some more information about your services. Perhaps we can lend a hand.

Ryan
Aquatic Weed Control Manager in USA
Umweltdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Kickserv Review

4,0 vor 5 Jahren

Kommentare: Overall good experience as a desktop and in field user.

Vorteile:

Ease of use for invoices as a template, all invoices look the same for every client. Easy to adjust line items and pricing as needed. Taking pictures within the app has been a great addition.

Nachteile:

App is glitchy and doesn't display charges in correct order. If taking a picture with the app, it doesn't save to the phone. Meaning, if signal is lost and the picture doesn't upload the picture is lost. This has led to us making a trip back to re-take a picture that didn't load or save.

Antwort von KickServ

vor 5 Jahren

Thank you so much for your kind words, Ryan. We really appreciate you taking the time out to share your experience with us. At this time, we have added the ability to arrange your charges in any way that you prefer. However, whenever you work around limited cell service areas you will want to save all images to your phone to upload later to Jobs.

Rosa
Office manager in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great for the service field

5,0 vor 2 Jahren

Vorteile:

I like mostly the mobile aspect of this system. It is great that the field reps can see everything on their mobile devices.

Nachteile:

The reports are too complicated to get simple reports.

Antwort von KickServ

vor 2 Jahren

Hello Rosa. We appreciate your feedback and continued support. Feel free to ping a member of our Client Success team by emailing Support@kickserv.com if you have any questions regarding the reports or software. Our team is here to help. :)

Jesse
Director in Kanada
Bau, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Kickserv

5,0 vor 3 Jahren

Vorteile:

I loved the ease at which you could schedule, invoice, send estimates, and basically run the company from your laptop and/or phone.

Nachteile:

The only thing I disliked about the product is getting ahold of the service dept and the sync with Quickbooks.

Antwort von KickServ

vor 3 Jahren

Hello Jesse - We love the fact that Kickserv is helping you run your business. And the fact that it allows you to be mobile and see all your work and contact customers and techs. Reaching our support should never be an issue. If you are using the blue message bubble or emailing us directly support@kickserv.com or calling 888-805-8909 you should be getting a response Same Day guaranteed (M-F), usually within just minutes, and the phone we are able to answer within a few rings and that too leaves a support ticket with the same crew. If that doesn't happen you email me directly Pete@kickserv.com. Again, thank you for your review.

Kenneth
President in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good product

4,0 vor 5 Jahren

Kommentare: Experience has been good, it has really improved our flow of information in the office.

Vorteile:

I like th efunctunality with QB The lead tracking is excellent Technician tracking is great

Nachteile:

Custom reports are difficut The app needs better functionality Needs to have abolity to have multiple estimates for same opportunity

Antwort von KickServ

vor 5 Jahren

Thank you so much for your kind words, Kenneth. We really appreciate you taking the time out to share your experience with us.

Tyler
Security Consultant in USA
Sicherheit & Untersuchungen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best quote building software I have used

5,0 vor 5 Jahren

Kommentare: The fact it’s easy to use and easy to modify quotes in real time has enabled me to close business on site.

Vorteile:

This system has been the fastest and most efficient quote building tool I have ever used. The ease of use has allowed for me to efficiently build quotes while on site with customers, and effectively allowed for me to close more deals on site than with any other platform I have used. The fact that everything is done in-platform, from quote building to delivering to customers, simplifies my internal process. It’s also nice to have the audit trail that lets me know if a customer has received and viewed the quotes I have sent out, leading to more effective follow ups.

Nachteile:

Everything about this software has suited my needs well, so I really don’t have any complaints.

Antwort von KickServ

vor 5 Jahren

Hello Tyler, SUPER review! Thank you for your time and thoughts. Please know that we really do appreciate your company doing business with us for over 3 years!