Über Kickserv

Vereinfache dein Servicegeschäft. Vollständige Terminplanung und Auftragsmanagement. Verwalte Leads, Kostenvoranschläge, Jobs, Rechnungen, Zahlungen von überall aus.

Erfahre mehr über Kickserv

Vorteile:

I like how easy is to use, the dashboard is very intuitive.

Nachteile:

Does not work correctly most of the time, confusing to use with too many steps to set up service calls.

Bewertungen zu Kickserv

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,4
Funktionen
4,1
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,2/10

Kickserv hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 331 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (331)

Ted S.
Ted S.
Vice President in USA
Verifizierter Nutzer auf LinkedIn
Bau, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent functionality and ease of use

5 vor 3 Jahren

Kommentare: Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The Quikbooks integration saves us time and money because we only enter customer info once.

Vorteile:

Kickserv enabled us to scale up the business and offers us excellent tracking for billing, communication, and customer service.

Nachteile:

There are no issues or downside for my company.

Antwort von Kickserv

vor 3 Jahren

Thank you Ted. Your loyalty and willingness to take a moment to give us feedback is worth a lot to us. I hope it also helps others. Cheers!

Linda W.
ADMINISTRATIVE ASSISTANT in USA
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Software

5 vor 3 Wochen Neu

Kommentare: I am a lot more comfortable with the software now. However, in the beginning I used customer support A LOT. They were always prompt and helpful, which is a treat when learning a new software.

Vorteile:

I love the ease of use and the ability to create a customer account and follow it through from the iniital contact, scheduling an estimate and the actual work itself, keeping track of payments, keeping track of customer services/purchases , downloading customer job information and sending out receipts. For me, who does not a very good memory, the reminder notes is paramount. I refer to them multiple times during a job and these notes have saved me many times because I do a lot of followup and the ability to pull up each day's followup notes is just great. I don't generally tend to miss a beat with my customer service - all because of Kickserv!!

Nachteile:

The only think I can think of, based on what I use, is being able to get to the Reminder section as quickly as I want to. If I am in the Job section, I have to go back to the customer name and then go to the Reminder section. Not a BIG deal, just a little glitch.

Antwort von KickServ

letzte Woche

Another satisfied customer of Kickserv. I agree with the use of the reminders. I have so much to remember and the reminder of notes is a great way to never miss task or a follow-up. Thank you Linda.

Josh B.
Support mananger in USA
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Lack of response to concerns. Converted us to new platform a day early while open.

2 vor 5 Jahren

Kommentare: Our experience with this software was average until the migration from SSK to Kickserv. 1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning.
2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result.
3) The only response we have gotten from Kickserv is "Sorry about the confusion".
4) Responses to issues about the new platform are not helpful and delayed.
5) Cannot upload certain file-types as attachments (Old SSK allowed anything)
6) Editing estimates does not work correctly
7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items.
8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one".
9) None of our questions or issues have been resolved.

Vorteile:

drag and drop capabilities

Nachteile:

Since switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful

Antwort von Kickserv

vor 5 Jahren

The experience you had with the migration of your account was very unfortunate. Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again. To acknowledge some of your comments here we currently don't restrict file types. I have requested for your company to send us any file types that seem to not upload. Also, with the issues of editing estimates and capturing certain line items we are not aware of any issues and appreciate any specific feedback on these issues through the normal lines of support at any time. We will clarify with you on what occurred exactly with your earlier question via our support lines of how to complete tasks for re-occurring jobs. We very much appreciate your loyalty with us and hope we can make up for the disruption to your business as we move forward.

Braeden D.
Owner in USA
Hausmeisterservice, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simple, affordable work managment software

5 vor 3 Wochen Neu

Kommentare: I tested several work order managment products before choosing Kickserv as my platfoem. Makes scheduling, timecards, and customer history a non headache for me and my business. Totally love the product!!

Vorteile:

Kickserv is great for customer managment. Easily see past and future work orders for all customers. Love the ability to add attachments to customer profile and work orders. Great database.

Nachteile:

I have no dislikes. I would like to have the ability to select which items are shared per work order via the customer portal.

Antwort von KickServ

vor 3 Wochen

Hey Braeden, 10/10, all the stars, and no dislikes! We are grateful for the review. We are glad to hear that you love our product and that Kickserv is meeting your expectations. When you have some time send me an email at juan.herrera@kickserv.com so that I can get some more information about your request and we can submit it to our product team as a feature request! Thank you again for your review and for being a part of the Kickserv family.

Deby C.
admin Assist in USA
Elektrische/elektronische Fertigung, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Home Elevators & Lift Product LLC

4 vor 2 Monaten Neu

Kommentare: Customer service is the best that I have seen in along time. very helpful and knowledgeable. Return calls right away.

Vorteile:

Opportunity, calendar, scheduling, workforce,

Nachteile:

getting the employees on the app. with setup user names and passwords

Antwort von KickServ

vor 2 Monaten

Hello Deby, Thank you for your review! We are glad to hear that Kickserv is meeting your needs and expectations. We have to agree with you that our customer service is one of the best out there. I would love to have the opportunity to speak to you about what you are experiencing with the app, user names and passwords. You can reach me directly at Juan.herrera@kickserv.com Thank you for taking the time to leave us a review and for being a part of the Kickserv family!

Verifizierter Rezensent
Business Operations Manager in USA
Verifizierter Nutzer auf LinkedIn
Umweltdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love this program!

5 vor 2 Monaten

Kommentare: I absolutely love this program and highly recommend it. The best CRM I have ever used, I have over 20 years plus experience with CRM programs so that says a lot.

Vorteile:

This program talks with Everything! Your QB software, and has an app for out in the field. I can do everything start to finish in this program.

Nachteile:

I would love the ability to color-code technicians out in the field on the calendar.

Antwort von KickServ

vor 2 Monaten

Hello, 10/10 is awesome! We are glad to hear that you love Kickserv and that we are meeting your needs and expectations! I would love to have the opportunity to speak to you about our color-coding options in Kickserv. You can reach me directly at Juan.herrera@kickserv.com Thank you for taking the time to leave us a review and for being a part of the Kickserv family!

Christy S.
Christy S.
Office Manager in USA
Verifizierter Nutzer auf LinkedIn
Transport/Güterfrachtverkehr/Schienenverkehr, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Quick to learn, Easy to use, Adapt to your needs

4 vor 4 Jahren

Kommentare: We are able to create estimates and work through an ongoing job without it effecting our bookkeeping within Quickbooks Online. Kickserv has allowed us to track our time records in records within the job record, but then only enter one final labor charge within the invoice itself. We are able to keep greater detailed notes about the piece of equipment without them being accessible to the customer.

Vorteile:

Synchronization with Quickbooks Online. Basic functions are easy to use. Adaptable to your companies needs with custom fields and reports. Directions/maps are integrated into each customer location for quickly planning your days journey.

Nachteile:

You are unable to print report/search results from Kickserv, you are required to export to CSV format. It does not contain an inventory feature within the software.

Antwort von Kickserv

vor 4 Jahren

Christy, Thank you for your time. We very much appreciate the review. Beutel and Kickserv have been working with each other over 9 years now. I can work with you to see if we can come up with a solution for the printing situation. We now have two fabulous features that you may want to check out - Edge and Listings. They are certain to help your company grown

Erna A.
Administrative Assistant in USA
Architektur & Planung, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Easy to use

5 vor 3 Wochen Neu

Kommentare: overall, highly satisfied.

Vorteile:

Easy to use & work with has a great organization method

Nachteile:

when checking recent activity, it puts wrong employee name for things that were done.

Antwort von KickServ

vor 2 Wochen

Hey Erna! We could get use to these 10/10 reviews! We are glad to hear that you find Kickserv easy to use and that you are loving the organizational method. What you are experiencing when checking the recent activity is something that our development has been made aware of and they are working on a solution. Again, Thank you for taking the time to leave us a review and for being part of the Kickserv family.

Richard T.
Phoenix Warehouse Manager in USA
Telekommunikation, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product with Excellent Support

4 letzten Monat Neu

Kommentare: Overall, my experience has been stellar. I would recommend this product for a number of reasons.

Vorteile:

I like the interface. It is intuitive while user friendly.

Nachteile:

Still waiting for a dark mode. Also, there was a quasi-recent change where it was decided to get rid of the slots for multiple phone numbers. This change impacted our business directly. We were able to work around it, but it is still less than ideal.

Antwort von KickServ

letzten Monat

Hello Richard, Thank you for your review! We like to think that our customer support team provides excellent support. We are glad that you are finding Kickserv to be user-friendly and intuitive. Thank you for taking the time to leave us a review and for the feedback that you have provided us. We are glad that you are part of the Kickserv family!

Robin B.
Service Coordinator in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The customer service team is unbeatable!

5 vor 2 Monaten Neu

Kommentare: The benefits of using Kickserv come down to being able to run reports on our maintenance team productivity. It allows us to see where our strengths and weaknesses are so we can become the best in our industry.

Vorteile:

What I like the most about this software is that it is very user-friendly. The second most liked feature is the team that stands behind the product. They are always prompt and professional with a dose of personality that will make you smile! The third most like feature is being able to track out technicians.

Nachteile:

I don't know at this time what I would list as the least favorite thing about this software.

Antwort von KickServ

vor 2 Monaten

Hello Robin, Thank you for your review! We like to think that our customer service team is unbeatable and you saying this confirms it. We are glad that you are finding Kickserv to be user-friendly and enjoying the features we have available in our software. We do our best to be prompt, professional and as you said, 'with a dose of personality!' Thank you for taking the time to leave us a review and for being a part of the Kickserv family!

Doug H.
General Manager in USA
Musik, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Servicing Company - Long-time User

4 vor 6 Monaten

Kommentare: Generally very good.

Vorteile:

- As a CRM software, we are able to manage all of our customers, scheduling, invoicing and reporting (not as bookkeeping or Financial Statements) in a generally good way. - The inter-connectionedness of the various parts of the software makes it easy to navigate from one function to another. - Although there has been some down time (which can be very difficult because we cannot function), but over the long-term it has not be crucial. Being an online CRM allows me to use any device. - We are able to save virtually anything (pics, docs, etc.) for future use, which has been crucially important to us. - The integration with Stripe for payment from our customers is now essential to our processes. It has worked flawlessly, easy to use, and easy to deal with Stripe for various things we need to do, including refunds. - It works well for both our field service and in-shop jobs. This is crucial because using two systems would be very difficult. -We are easily able to tailor the Products/Services, pricing, descriptions, to our specific needs - not being locked into some format that we don't like.

Nachteile:

- Support is sometimes tedious. - New features added (if we find out about them at all) can be very disruptive to our processes, and confusing. While some of them make sense in a wider world, they sometimes are baffling and frustrating in our business. - We have 2 locations (and hope to have many more) and need to have separate systems. Kickserv requires us to use separate browsers for each. How are we going to be able to do that with 5 or 10 locations? And we're finding that some functions (e.g. access to support!) are no longer working on Firefox, one of the best and most popular browsers available. This is a serious problem for us. - Although a great deal of our business is field work, we do not/cannot use the mobile app with our techs because it is far too limiting. They need to be able to access much more information than what is available to them, and so we have them login through a browser on their phones. - There are essential functions that we have to do in business that Kickserv has not been able to program into the system (even when we offered to pay big $ to get them). E.g. There are several email templates, and auto sending emails: We need one to be sent as a follow up to Jobs, and another (sent out 6 or 12 months later) to remind people to schedule services . We have to do all of this manually, and would love to find a way to get it done automatically. Summary: Some things are hard to get into the software that other companies would also make good use of.

Antwort von KickServ

vor 6 Monaten

Thank you Doug for your continued support and taking the time to leave us some feedback. We greatly appreciate it. Know that your feedback does not fall on deaf ears and we are always working on ways to improve Kickserv.

Katielynn K.
Operations Manager in USA
Bau, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best Value for Scheduling/invoicing software

4 vor 6 Monaten

Kommentare: Overall, I have been more than satisfied with Kickserv. I initially navigated the platform pretty easily, along with ample help from the support team. Whenever I experience a problem, I receive help via the chat function from the same customer support members who are quick to provide solutions.

Vorteile:

This product makes it easy to store a lot of data for our business including customers, project history, photos of job sites, notes for customers, dispatching crews to jobs, invoicing customers.

Nachteile:

We experience some software bugs throughout use, which are often resolved with time. If I delete something on accident, there is not an undo button. If we change an estimate for a customer, there is no easy access to old records of past versions of the estimate unless we duplicate them every time we make a change. This can put us in a situation sometimes we are trying to substantiate claims to contractors about original estimates and the changes we made. Sometimes Kickserv will not work at all for a short period of time while our crews are on jobsites trying to upload photos/information or find their next jobsite, though this fairly rare. I wish there was an option to not allow credit card payments for certain invoices such as our contractors who are much larger jobs. Though, we have worked around this with different options such as sending a PDF instead.

Antwort von KickServ

vor 6 Monaten

Thank you for taking the time to leave us a review, as well as continuing to support us, Katielynn. If you encounter anymore issues, please don't hesitate to reach out. We will be happy to assist you with resolving any issues.

Randall M.
Owner in USA
Umweltdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Overall, I like Kickserv. I rely on it for my business, and the product continues to improve.

4 vor 5 Jahren

Kommentare: It helps me manage four irrigation service technicians and keep them going where they need to go.

Vorteile:

Their web site when used on a desktop computer is great for scheduling and dispatching. We use it throughout the day to line up jobs for our technicians. Previously existing customers are easy to find using their search feature. I can add a new job, and then click a button and it sends the technician a text message with the job description and address. The technician can click on the address link and get the GPS coordinates on their smart phone. The workflow is logical and consistent. When things go wrong, they are good about communicating what is happening.

Nachteile:

We are really only able to use part of the service. While it is excellent for scheduling, it is not useful for invoicing unless your invoicing needs are very basic. The product is not compatible with Quick Books groups. I don't use their mobile app. I prefer their mobile web site, but recent changes have made their mobile site less useful. Their server sometimes gets overloaded and the software becomes unresponsive. Tech support is inconsistent. Sometimes very helpful. Sometimes condescending. If a customer has an email address, it will automatically send this customer a reminder notice. There is no way to turn this feature on or off. For recurring jobs where we go back to the customer again and again, this is a problem because we don't always schedule the customer on the same day every month. It also gives the customer a link to the customer account center, which we also do not use, since we are unable to use Kickserv's invoicing feature. While Kickserv continues to make improvements to the service, I frequently find myself frustrated because improvements are often not fully tested, resulting in unpleasant side effects. Example - recent formatting changes have made the scrollable area of their mobile web site very small and difficult to work with. Another change awhile back formatted all of my old customer data in such a way that their addresses would fail to appear in the text messages sent to my technicians. I am having to manually change all of these.

Jodi G.
Office Manager in USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Kickserv is a still

4,5 vor 6 Jahren

Vorteile:

The product is simple to use and meets my customer service and scheduling needs for the price of the cloud software but also allows me to customize things without major programming or fees to get somebody else to do it. I paid for the Boot Camp training and was very worth it just to get things setup and understand the software. It sync's reliably with QuickBooks which has been a problem in the past for our company with other cloud based Customer Service Programs. The vendor has been GREAT! They feel like my team as they always respond within minutes to hours of my questions or problems I do run in to. I just send them a quick email and they help. Also they are always interested in my recommendations and are also getting feed back frequently from me and making improvements to the software. One thing that is great is that they provide a portal to the customer so any changes I make to an estimate or schedule or notes can be seen by the customer (they only see notes you want them to see). They can be abreast with what is going on with their work order. They also can pay for their invoice right online as well which I love so my customers have more control over their payment needs. Also our Kickserv is linked to our website so anytime a customer wants to contact us it creates an OPPORTUNITY in Kickserv for us to follow up on and notifies us via email that we have an interest. I would and have recommended Kickserv to other businesses.

Nachteile:

This product does not handle the purchasing side of things which I would love to see. It sounds like they are looking into expanding this software to handle tracking purchases. Right now I just use QuickBooks for this. I also don't like the HTML language which is required for the setup of the invoice, estimates and work orders templates. It is hard to work with being I am not a programmer. I have managed to figure things out on my own with their help site and calling them. Its not a major issue but something I think they can improve on more. Again the Kickserv Team has been very helpful in anything I try to do or questions I have.

Sandy S.
Office Manager in USA
Öffentliche Sicherheit, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Superior Elevator Inspections - We Love Kickserv!

5 vor 3 Jahren

Kommentare: We have many customers that have many conveyances that we have to inspect per State requirements. Each has a different State Identification Number to record and track which we use in scheduling. We have to do much coordination between elevator contractors (Otis, Schindler, Kone, etc.), our customer building owners, and our inspectors. It's not always easy but Kickserv makes things much more manageable. Prior to Kickserv, spreadsheets, Word calendars and white boards were used...it was like the Dark Ages. :)

Vorteile:

It's so easy to use and functions well for most of our needs. I LOVE the Special Instructions section and the clarity it provides in the Overview tab. Tags are also very helpful for our needs. The Resource calendar is fantastic too. Sometimes updates made in QB don't seem to come over to Kickserv in a timely manner but I think they usually do eventually. Overall, Kickserv has been a game-changer for us and I'm grateful every day for it's availability.

Nachteile:

On my wish list is a feature that will allow me to duplicate contact information of one customer and paste it into that of another. We deal with many management companies who manage several of our customers and I have to re-type their contact info into each shared customer that we have. Reports are a little cumbersome to create but I did work in Salesforce.com many years ago and found that to be the case with them too.

Antwort von Kickserv

vor 3 Jahren

Hi Sandy, SUPER review! You have been a very loyal customer for over 3 years! Thank you. We do thrive on feedback from our customers like you. Your viewpoints were insightful, and I believe they will help others.

Shane L.
Owner in Kanada
Umweltdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Kickserv Kicks Ass

5 vor 5 Monaten

Kommentare: Excellent product and fast, reliable support.

Vorteile:

Kickserv is easy to use and easy to learn. It has more than enough functionality for my small business and integrates well with the Stripe payment system. The scheduling and calendar feature are extremely useful in daily planning.

Nachteile:

The home page is useless. Some of the reporting functions need work.

Antwort von KickServ

vor 5 Monaten

Shane - that is sort of an unofficial motto "it's that easy". And the fact you are finding that collecting your money is a snap using Stripe is great news. The dashboard of the application is for the owner to manage their Customer flow line (Opportunity > won > job > follow-up > invoicing > to collecting payment). I recommend you write into support@kickserv.com or use your blue message bubble in the app and we can certainly do more training on this with you. Thank you again.

Leeann B.
Admin in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great customer service every time!

4 vor 4 Jahren

Vorteile:

This software is easy to use and some really great features... I like that I can drag appointments from one day to the next if needed. And contact customer service if needed easily.

Nachteile:

I wish there were more alerts that would come up - such as an alert that will come up when scheduling someone that has an open balance so that we can let the customer know when scheduling, also what would be really helpful is if there was an alert that pops up stating that there is already a scheduled appointment open for that customer to avoid potentially double booking a customer (sometimes a wife will call to schedule and the husband may have already scheduled and it gets confusing). When scheduling multiple days on jobs I wish it didn't go on top of the calendar but blocked out the time. Also wish that there was an alert that would come up if a customer address is already in the database to avoid duplicates. Also, wish that email reminders were able to customize so that we could change time frames as we schedule in 2 hour increments - so we are really not able to use the feature which is one of the reasons we picked this scheduling software over others.

Antwort von Kickserv

vor 4 Jahren

Hello Leeann - thank you for your time and feedback. To help avoid duplicate bookings our best practice is to search customers by street address prior to booking. Street addresses are very unique and will display any prior events for that location.

Jeff Q.
Owner in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fits our company's needs and overall easy to use.

4 vor 4 Jahren

Vorteile:

It is overall easy to customize to fit our needs. There are many features we use and I'm sure many more we don't. Allowing other employees to view, create notes and have user access is very helpful for our business. Also, the search option is great. When forgetting what address is associated with what customer, the search option is a helpful go-to when looking for a random piece of information.

Nachteile:

I wish it was easier to navigate online "help topics". While the customer service on the phone is great, it would be nice to access online articles. I haven't found them especially helpful. Also, when clicking on a customer and then accessing the jobs in their profile, it has been very frustrating seeing old jobs come up first. I don't want to see 2014 jobs, I'd rather see the ones I'm currently on, being 2018. Making the option to choose a date view and then having KickServ remember my last selection would be very helpful. In-Progress (for jobs) tab is really confusing. We only use Scheduled or Completed. We have one job in In-Progress (not sure how it got there) and don't know how to move it to Scheduled. This is very confusing and frustrating as we don't use this feature and don't know how to get rid of it. Please get rid of In-Progress or make the option to not use, more accessible.

Chelsea v V.
Owner in Kanada
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Kickserv has been a valuable addition to our business. It helped our company become more streamlined

5 vor 4 Jahren

Vorteile:

The calendar and resource views and functionalities are the best features of Kickserv. We have 7 vehicles on the road and we need to know where they are and how each job went. Kickserv allows us to communicate in a cloud based system that all of our techs can access in real-time. When a change is made to the calendar, all office staff can see it. Technicians can leave job notes before they leave the job site, and customers can pay online after they are invoiced by email. The newer look of KickServ was a real step up from the original Service Sidekick. It has grown with us and continues to get better everyday. It has really begun to feel like we have a real business and we are happy with the way KickServ has grown into theirs as well.

Nachteile:

The technicians cannot see the description of charges in the itemized list of charges while using the mobile app on their phones. Some issues with recurring jobs - I have found that most of the issues get resolved as soon as we mention them to the KickServ customer service team. If there is an answer, the team is willing to try and find it. When KickServ lags or goes down it slows our company down to a crawl. It was worse before, and only keeps getting better.

Ambyr E.
Internal Operations Coordinator in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Asked for help, via the chat bubble, tech Tina responded within a few hours!

5 vor 5 Jahren

Vorteile:

The software is very organized, easy to navigate through, I like that there's more than one way to search for something. I think the Dispatch View is an amazing concept! I am in the service industry and have technicians that I send all over S. OC, having a map right there and not having to switch back and forth with google maps would be wonderful! I really hope they will be able to fully incorporate it into the software. The texting concept is another wonderful idea I recently saw added. A lot of my customers ask for texts because their at work and in meetings etc, so to have this feature fully functional would be another efficient bonus!

Nachteile:

There really isn't anything I dislike about this software. Recently, the Kickserv Team had to do a massive switch over, customers from their old software switched over to the new one and it caused problems across the board. However, our business didn't suffer too much and Kickserv's tech team was on a solution right away! I also really appreciated their update blog while they were fixing everything. We also had a problem with syncing to Quickbooks and Quickbooks locking our ability to change contact info from Kickserv. But that's been fixed as well!

Richard Z.
Owner/President in USA
Umweltdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

#1 in Customer Relationship Management & Dispatching software

5 letztes Jahr

Kommentare: Kickserv has streamlined my service-based business. It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.

Vorteile:

It is easy to start using the kickserv system, especially since they have such a phenomenal support staff

Nachteile:

I have used this software for over 8 years and the ONLY thing I still would like to see is a more robust search ability. For example, if I were to look for every job that I did "carpet cleaning," I would get a list (instead of having to pull a report).

Antwort von KickServ

vor 6 Monaten

Hello Richard - You have been a fabulous advocate of Kickserv over the years. I'm glade we are helping your business.

Cyndi F.
Office Manager in USA
Verifizierter Nutzer auf LinkedIn
Bau, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Get your DISPTACH house in order

5 vor 3 Jahren

Kommentare: We have been with Kick Serv through a lot of growing pains. As a "non techy" person, I was very frustrated in the beginning but now have become a believer that THIS IS a great program for our growing business. I am looking forward to see which upgrades are coming for 2019. (Allow techs to search for specific job numbers in the field, colors change as job phases are uploaded with new people assigned to same job, adding the use of our standard quote forms, time sheet management)

Vorteile:

Able to track all incoming calls with a glance at calendar screen. See every tech (color coded) daily, weekly and monthly. Track days off, vacations, in a glance, with customer on the phone!

Nachteile:

Still no way to automatically change color coding as each phase of a project is completed and we need to add different tradesmen to the job. We have to "open" each job BEFORE we schedule a tech to see if he/she is already assigned to an ongoing job.

Antwort von Kickserv

vor 3 Jahren

Hello Cyndi, Many thanks for the abundance of positive feedback. And as always the suggestions to make our product better and more user friendly is what we thrive on here. To quickly gather what jobs a technician or tradesman is on go directly to our Jobs index page and use the "assign to" filter. Ping me back from within the app if you'd like to discuss this idea further. We are here to help.

Jennifer M.
Operations Manager in USA
Medizinische Geräte, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great for One Tech

4 vor 6 Monaten

Kommentare: I enjoy using the product from my desk and the tech doesn't have any complaints from the app.

Vorteile:

I like that i can invoice the job with clear notes and history to the clients from my tech. Scheduling is easy.

Nachteile:

Wish there was a way to alert the tech out of the app. I review a work order and see I need more notes or need him to advise on a part # so that I can quote. I have no way to tell him this other than to copy the notes and email him separately.

Antwort von KickServ

vor 6 Monaten

Thank you for the wonderful review, Jennifer. I know the idea of two way communication within Kickserv, among employees, has been kicked around. I'll be sure to pass the feedback up the ladder. :)

Beverly F.
Office Administrator in USA
Hausmeisterservice, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product and service

5 vor 6 Monaten

Kommentare: The biggest benefit is time saved. We run a small, family locksmith business. My husband and son are out on the road and I'm in the office. We've expanded into a home watch business as well. Kickserv is very efficient and cut my labor time by at least a third. Plus, the techs out on the road can pull it up on their phones and don't have to call in to ask questions about jobs.

Vorteile:

Ease of use. We looked at several options and Kickserv has the best quality for the price. We use the product differently than intended. The color coding intended for services we use for our technicians. I look at the calendar and I can see where each one is by the color. We do use some colors for services such as active jobs or jobs on hold. Kickserv integrates smoothly with QuickBooks online which saves a lot of time and work. We do our invoicing in Kickserv and it syncs with QB immediately.

Nachteile:

I can't think of anything right now that I'd change.

Antwort von KickServ

vor 6 Monaten

Thank you Beverly, for taking the time to leave us the SUPER review!

Lou S.
Owner in USA
Verbraucherdienste, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

All Fixed Appliance Repair review

5 vor 6 Monaten

Kommentare: Overall, the experience has been very positive. We're happy that we decided on this one.

Vorteile:

Real time scheduling, mobile use, files attachments, work order creation

Nachteile:

Customer portal to request service is cumbersome, bug reporting has become more difficult with the new chat robot. I usually video the issues to better explain the bug. I can't do that any more.

Antwort von KickServ

vor 6 Monaten

Howdy Lou. Thank you for taking the time out of your busy schedule to leave us a review. We greatly appreciate it. The new support system is fairly new and we will continue to work on making it easier to to reach us, as well as report bugs. Thank you again for the feedback.