Open Dental Erfahrungen

Great dental software.

Kommentare: You can use this to set up your office in a digital format. From patient forms to monthly reports. It works well with other programs, too.

Vorteile:

It's open source, which I love, therefore, I'm able to change, adjust and add forms, lab slips, charting and much more. Reports are easy and the selection is great. The interface is user friendly and quick to learn. The fees are minimal, if desired to have support, to free. The are certain programs that can be purchased or added for a fee, mobile view, e-claims etc.

Nachteile:

I don't like that only one section can be opened at a time. You can't have the patient chart and the schedule open at the same time.

The Best Practice Management Software

Kommentare: Open Dental manages all of our schedule, records, and manage claims and payments. I couldn't practice without it.

Vorteile:

I've used Dentrix and Eaglesoft before using Open Dental, and have to say that Open Dental is by far the best. Everything is straightforward, it's simple to learn, and very customizable. Managing patient records and tracking claims and payments is a breeze. Their customer support is incredibly helpful, and the backlog of webinars and videos are the perfect training tools for someone learning the software. On top of the great functionality, the cost is incredibly affordable and makes selecting Open Dental a no brainer.

Nachteile:

The only downside that I've experienced is that some things take extra steps to reverse if you've made a mistake. Other than that, it's very easy to use.

10/10 recommend

Kommentare: Great!! Super easy to train my team on and functions are quick to learn

Vorteile:

Soooo easy to use and if I cant find something I can quickly reach out to support for help

Nachteile:

Our office honestly hasn't ran into anything that was don't like or have had issues with

Look somewhere else..

Kommentare: Customer Service NEVER fixes the issue, they always do the same routine and nothing is ever done. You GET NO training on accounting, billing, claims, or anything. If you want help or training its $50/hour

Vorteile:

I do not like anything about the product or Open Dental Customer Service team

Nachteile:

Almost everything....with Open Dental Cloud the glitches are more than multiple times a day!!! I have to close out and everything btw patients and calls

Everything you need, nothing you don't.

Kommentare: There is a learning curve, but if you take the time to explore the features, you will find the solution to nearly every problem you have ever come across. If not, it's probably in the next update.

Vorteile:

Clearly designed by people that understand dentistry.

Nachteile:

Price of eservices. Specifically text and emails.

DO IT

Kommentare: Overall, this is an easy decision. I highly recommend Open Dental. I have used others, and Open Dental is by far the best out there. It is the cheapest, easiest, and most simple out there. There are many features that makes it amazing. SWITCH today.

Vorteile:

The most easy answer all day. GET OPEN DENTAL. It is the best and easiest dental software that you will ever use! Seriously, listen to me. GET OPEN DENTAL. I have used Dentrix, Eaglesoft, and others and Open Dental is by far the easiest to use. The support is AMAZING. you never hear about this with any company, but this company is great at answering questions.

Nachteile:

There is not ONE thing that I do not like about Open Dental. They are a great company and a great software.

We love Open Dental!

Vorteile:

One of the things we love most about Open Dental is how customizable it is. In so many areas of the software, we can make it look and feel exactly how we want. Their customer service is amazing. We can call or chat with them any time and always get a timely response.

Nachteile:

We have used Open Dental for about 5 years and have never had any huge problems. If/when there are issues, they do a great job addressing them in the next update.

Software is easy to use

Kommentare: Great, we have had no problems with this program.

Vorteile:

Open Dental has so many great features! There customer service department is top notch and if you need anything they make sure there is a report or they fix any problems.

Nachteile:

There really isn't anything that our office doesn't like about this product, they are always updating and making it easier to use and understand!

A PMS you can rely on with wonderful support

Kommentare: I have enjoyed learning Open Dental as a clinical user and Practice manager. It is easy to navigate and customize to our practice needs. I LOVE the customer service they provide when I'm stumped or want to learn more!

Vorteile:

Open Dental has many customizable features compared to other PMS systems. You also have endless access to "how to" tutorials or you can call their pleasant customer service for assistance!

Nachteile:

To navigate some areas there can be a lot of extra clicks to get there, but overall not a major downfall.

Open Dental

Kommentare: I have been working with Open Dental for 8 years and it's amazing. Easy to use and easy to teach and learn for new employees.

Vorteile:

It is easy to use, teach and learn.

Nachteile:

You cannot open two windows at a time.

My Server Crashed and Open Dental came to my rescue!!

Kommentare: So, my physical server just crashed this past Tuesday the 1st of January 2019. The 2 of the 3 hard-drives on the server were corrupted, last one barely had accessible data. The other backup, the "Cloud" back up would not sync, there was an issue with the password that could not be recovered. I was dead in the water. I got on the phone with rep from Open Dental. This guy is top rate IT man, he knows the software, the code, etc. An emergency data recovery team was able to get rep a semi corrupted, semi correct version of my data and he put it all back together for the office. Rep and his team worked hard and now i'm back up and running. I could not have asked for better customer support. By the way, the only way Rep was able to allocate his resources towards my project was an OK from the CEO, so rep was literally on the phone with the CEO and who okay his staffs' time. So the company has an empathetic leader, who allowed the allocation of much of his resources to rebuild my database. I would have lost all my patient's data, the appointments, the amount the they paid me, the existing treatment plans, the previous work done, it would have just been a disaster for my business, literally starting over with nothing. public service announcement: just because you run back ups doesn't mean you shouldn't physically test them to make sure you have access to the data. Back to Open Dental, the CEO and IT team lead by rep and saved my business, I'm extremely grateful. Again, Open Dental is a top notch company with top notch staff!!!!

Vorteile:

Amazingly easy to use and constantly being updated with latest versions, you don't need to wait for a new full release, like some other dental software programs. Open dental techs just update your software with new features when they develop them. The software is free and the monthly IT fee is 110% worth it.

Nachteile:

Its really difficult to find any cons with a software that is personalized. If you do find an issue, the IT team calls you back withing 10mins and there is almost nothing that they can't work out for you by use of screen sharing etc.

Open Dental Review

Kommentare: My overall experience with Open Dental has been great. The software is easy to use and reliable. The accounting section is full of every report you could ever need and, if by chance there’s a report that you want that isn’t on the list, Open Dental will create it for you.
I feel as if Open Dental has been a huge part of the success of our practice.

Vorteile:

Open Dental is so easy to use. I like how clearly the process of entering a patient’s information, insurance, etc. is. Each part of a patient’s chart is clearly separated into easy-to-identify sections for each part of a dental office…hygiene, restorative, billing, etc. I especially like how clearly Open Dental processes insurance and insurance payments. The software designers are forward-thinking, and because they are open to customers’ ideas and suggestions, they are always bringing in new and exciting features. Best of all, their customer service is easily reachable by several different options and is fast and fantastic.

Nachteile:

I don’t feel as if there is anything I don’t like about using Open Dental. It is so much more user-friendly than any other software I have ever used.

Very easy to use

Vorteile:

Very easy to use. A great value when compared to other dental software. Much easier to use and tweak

Nachteile:

Don’t like how you have to pay monthly for support

VERY user friendly. Great software.

Kommentare: Great.

Vorteile:

We transitioned to this software after our practice was sold to a new dentist. I was very scared about changing software but after about two weeks (without any training) we were using it like we had been using it for years. It is so user friendly. I was very happy with patient check in, check out, adding insurances, and making treatment plans. I would definitely recommend this software. I know that is integrated quite easily with our existing digital xray system though I was not involved in getting that set up. I just know the transition was very smooth.

Nachteile:

I can't think of any problems other than our particular doctor did not provide training. I am not sure if Open Dental providers training. Maybe Youtube video tutorials at the minimum. But again it is so user friendly, it did not take long to figure out.

Great dental software

Vorteile:

Easy to customize and feature-rich. You can tailor it to what you want

Nachteile:

Monthly support costs, but you don’t have to pay this fee

Easy software to use! Very clean layout!

Kommentare: Treatment plans are simple to explain to the patient with the tooth chart! Very easy to use! The first software I ever used while training to be an office manager! Our doctor loved the price of the software!

Vorteile:

Very easy to use! I had never worked in a dental office before and was trained to use Open Dental! Reports were very easy to get to for the Doctor!

Nachteile:

The accounts were sometimes confusing to read, BUT the customer service was amazing to help us figure it all out!

Open dental

Kommentare: I have enjoed the customization of this tool. The tech support has been better then I have experienced. My favorite aspect is that open dental is open source which makes it very flexible and robust in it's capacity.

Vorteile:

Customization

Nachteile:

So many functions I could use more training

Open Dental is highly Recommended

Vorteile:

Open Dental is very easy to navigate. I have used other softwares Eaglesoft and Dentrix. Eaglesoft is very similar to Open Dental. Dentrix has a 1 Star rating compared to Open Dental. Open Dental has a up to date look and the features are non comparison to others. You would have to see for yourself. The ease of setting templates to your schedules, adding patients, viewing notes, creating reports, the list can go on and on.

Nachteile:

This could be a server problem but we have a very large company and when connecting remotely from another location the system runs very slow.

Open dental is a good product

Vorteile:

Easy to use and understand. Easy to learn the functions. User friendly and color coded well. Easy to access all patient information with a few clicks.

Nachteile:

Slow at times, and can be glitchy. Some functions have too many steps to get to hat you need to do.

Good software for price

Vorteile:

after 12 months don’t have to pay for software

Nachteile:

Hard to use not as intuitive as dentrix

Confusing dinosaur program

Vorteile:

The drag and drop feature is nice. Note section in appointments

Nachteile:

Overall confusing and not user friendly at all.

We love Open Dental

Kommentare: We are a single dentist practice that converted in September. The conversion went smooth, the system is very user friendly. Anything that we can't figure out is easily and promptly answered by their support staff. Even on Saturdays and Holidays.

Vorteile:

very user friendly yet has the capability to provide what we need.

Nachteile:

Have not run across anything yet!

Don't waste money

Vorteile:

Not bad for small office if you do not plan to grow

Nachteile:

be careful,they change the price without warning and then deceive that they talked about it!

Open Dental solves the problem that was Dentrix

Kommentare: I just finished a recent transition from Dentrix. Everything is easier and more straight forward. Thank you OD

Vorteile:

I can customize anything I want. Even the Hygienists love it.

Nachteile:

They seem to be growing very fast. On 2 issues where I was cleaning up a mess made by Dentrix, their customer support gave me inaccurate advise. Both times on a future call I would get a straight answer from another rep. They need to learn when they do not know the answer, and just say so!

Not user friendly for beginners.

Kommentare: This software is not easy to use or user-friendly, it's a little frustrating if you have to switch screens and remember info from other areas, X-rays are not transferable.

Vorteile:

Software needs updating in X-ray and treatment planing.

Nachteile:

It keeps family groups together for insurance proposes.