Appointy Erfahrungen

Appointy: Your All-in-One Solution for Appointment Booking

Kommentare: I had the chance to use Appointy as an intern in the university's pharmaceutical research and development department for scheduling and managing meetings with team members and outside collaborators. The program succeeded in streamlining our appointment procedures to a great extent. We were able to simply create reminders, prevent calendar conflicts, and schedule and change appointments because to its user-friendly design. Our productivity increased and we were able to maintain organization throughout our research projects because to Appointy's seamless interface with our email and calendar systems.

Vorteile:

For companies wishing to manage their appointments effectively, Appointy offers a variety of advantages. First of all, it's simple to navigate and set up because to its user-friendly layout. The software offers a number of customisation possibilities, enabling companies to brand their booking system to fit their needs. Automated reminders, online payments, and real-time availability are just a few of Appointy's extensive feature sets that improve client satisfaction and lower no-show rates. The platform is appropriate for businesses of all sizes because it supports numerous locations and staff members. Additionally, Appointy's customer service is attentive and supportive, guaranteeing a positive user experience.

Nachteile:

The restricted alternatives for Appointy's software integration are a negative. It lacks more thorough integrations with CRM or marketing tools, although it does provide basic integrations with well-known systems like Google Calendar and Outlook. The pricing structure should also be taken into account because it might not be economical for small enterprises with loose appointment requirements. Finally, although though the software allows for customization, some customers could find that the design and branding possibilities are a little restricted, especially if they have certain design preferences.

Best I Could Find

Kommentare: Appointy is the best solution I've found for our scheduling needs. We use Appointy to schedule energy audits and assessments that last 1-4 hours each across a team of 8 analysts. The best part of Appointy is the ability to set regular and irregular availabilities and unavailabilities for each service tech. We have a pretty unique schedule for our team that rotates between A and B schedules every two weeks. Although it was a bit challenging to set up and required a workaround or two, we were able to set it up in Appointy where other scheduling software would have failed.

Vorteile:

It has a lot of freedom and flexibility to set up unique and complex schedules. Also love that we can create accounts for external referral partners and they can schedule appointments right in our system without having to involve any in-house staff. Same goes for customers scheduling themselves through a link we added to our website.

Nachteile:

I wish there were more integration capabilities. The google calendar integration that we use only supports syncing with one account. It would be great if it could also sync with each technician's calendar individually. I also wish it had more out of the box integrations with common CRM platforms and the ability to build custom APIs. I also wish there was some more logic or rules built into how the system pairs an appointment with a technician such as the distance between appointments and recent service volume. The email notifications sent to customers should also have more options to send specific messages based on the type of appointment.

2 years of non-functioning iOS app and unsupported browser version

Vorteile:

2 years ago was easy to use. Still affordable. 2 years ago was supported and had good customer service

Nachteile:

I have been with Apponity for years. I am now leaving. The reason for my departure is complete inability to work on mobile. iOS app and mobile browser nowadays never work properly. Never is a strong word but it is really never. Mobile app and mobile browser options are limited. Parts and pieces are not functioning after each iOs update. This only indicates that the software is no longer supported in a timely manner by the parent company in Singapore. I can only use my Desktop. Nowadays it is a big drawback for any functioning business. I contacted Appointy multiple times and "we are working on the app" is the only answer. I am leaving although I will lose history of hundreds of clients . The system allows to export only addresses and names and none of the past appointments. Very inconvenient but I have no other choice.

Appointy - Appointment Scheduling Software

Kommentare: I currently utilise and recommend Appointy Online Software used for my Beauty Therapy Business "Beyond Skin Deep". I find it extremely helpful as the clients are able to book themselves in at their convenience and also allows me the freedom to attend to the clients without having to continually answer the phone or call back when I'm busy. The clients love it and so do I! Its easy to use , they just log onto my website, register their details, select the time, select the beauty treatment and their done! Appointy booking is 24/7 so its even great for shift workers and medical staff ....Thanks Appointy

Vorteile:

Appointy also has great back up if you need to know any questions.Very helpful

Nachteile:

If there are two people trying to book in online at the same time eg through peak periods(Christmas) There can be a little confusion, but has only ever happened twice and solved this by manually calling one of the clients and rebooking them.

Appointments Simplified for Very Busy People

Vorteile:

My work schedule is quite erratic and I’m often running from one part of the office to the other side of the building. Aside from my projects and day-to-day tasks, I have weekly meetings with staff and other employees. I’m so glad we have Appointy which is a software that manages appointments. With Appointy, I can oversee my schedule in one system and not get sidetracked with other matters. This system links to my Google calendar and even helps me with booking rooms for our meetings. I get a reminder each time and the software also checks to see if I need to make a recurring appointment.

Nachteile:

There were a couple of times wherein there were glitches when I used the application on my phone, but other than that, I didn’t encounter anymore problems afterwards. It has been very useful for me.

Schedules on point with Appointy; a great alternative for paper posts type of schedules

Vorteile:

It allows automatic scheduling. It also allows group scheduling and appointment scheduling. The calendar sync allows our employees to be up-to-date with the monthly agenda and tentative meeting schedules.

Nachteile:

The inability to track or schedule leaves and absences is a great setback. It would really be nice if this software can also track time in and out.

Appointy

Kommentare: Great scheduling / reminding tool for everyday use!

Vorteile:

One of the best features of Appointy is that it sends automated reminder to both parties, which is time saving on my end. Additionally, it is very easy to use and the interface is great. It definitely exceeds all my expectation and I am very happy with it.

Nachteile:

I can't come up with any negative feedback about this service. Overall I am very satisfied and definitely recommend this software to anyone looking to be more organized and on top of their schedule.

Great Customer Service!!!!

Kommentare: The customer service I received today from Yaju was outstanding. I had very frustrating issues with my software, that even made me consider changing the service. As it turns out my issues were caused by user error and ignoring warning messages (silly me!). My tech, Yaju was extremely helpful in explaining to me what I did wrong, and how to prevent it in the future. Then she logged onto my computer with my permission, and showed me how to take care of another very annoying problem I was experiencing. She was very patient with me, and very polite. This single session turned me into a hard core believer. Thank you Appointy for your great customer service

Vorteile:

I loved the customer service. Appointy was pretty easy to set up, even for a computer illiterate person like myself. I had some issues, but they were pretty quickly resolved once I chatted with

Nachteile:

I would love to have a smartphone app to manage my appointments, instead of having to use a browser to log in.

A reliable appointment-management program

Vorteile:

The product was fairly easy to set up. It offers a good user experience to set and manage appointments. Some of my clients used this system, so I acted as the administrator. Most of these clients were satisfied.

Nachteile:

Some other competitors offered more integrated services. The integration with WordPress could have been a little more seamless, though it wasn't bad.

Free and Easy to Use

Kommentare: We've used it to book consulting appointments and have not faced any issues as of yet!

Vorteile:

It's free and works just as well as other paid scheduling programs. I like that I can send the appointment directly to a client and they can confirm via email. It's also really easy to customize to individual needs.

Nachteile:

I have not run into any issues with the software as of yet.

I highly recommend Appointy!

Kommentare: I have a consultation business with several types of services that I tailor to meet the specific individual needs of my clients. Appointy allows me to set the hours that I am available for consultations along with how much time I need between appointments. Appointy allows the client to choose the type of service, schedule their appointment, and pay for it all with a couple clicks of a mouse. Appointy allowed me to custom create the intake information I need for their appointment. It displays that to the client to fill out when they schedule their appointment. And in the rarer instance where someone contacts me by phone instead of through my website, I can manually enter their appointment through the administrative side of Appointy so the time slot does not get double booked. It also allows me to block time from a regularly open time slot for those days when I want to take time off to schedule something for myself. Appointy has allowed me to manage my time better because it saved me a ton of back and forth in emails to ask for specific things each time a client emailed me. My clients see a professional user-friendly portal to book their session through and they too like the new way they make appointments with me. Some have even asked me to tell them more about it so they can use it in their business too. --- My experience with the support staff at Appointy has been above expectation. I found it so user-friendly that I only needed their help on one small thing when setting it up. I was responded to almost immediately. They even followed with me afterward. I am extremely happy with Appointy. I tried two other appointment setting plugins that work with Wordpress and canceled them both during the trial. Appointy is the best!

Vorteile:

Ease of use, ability to customize what clients need, ability to block times in regularly open days when I want to do something fun instead of work, ability to manually input appointments for those who aren't comfortable with technology, that my clients find it professional and easy to use as well

Nachteile:

Nothing

Customer Service

Kommentare: The representative helped me today after someone tried to get into our system 12 times. I felt very confident at the end of our conversation that our system was secure and that steps were being taken frequently to keep it that way. For a medical practice that is essential. Great job!

Vorteile:

You can schedule quickly and that people can go online and see our schedule.

Nachteile:

That two (or more) different people can't use the same email address and that you can't access your customer by clicking on their name in the schedule portion of the software.

Great for Business

Kommentare: I have been using pointy for over 4+ years for my Small business. It has saved me the need for a receptionist and allowed me to continue doing what I love... being creative! In the world of technology, Appointy makes it easy to use on any computer, iPad, tablet or Smartphone!
I'm so thankful for this company as they truly have saved me money and my clients love the online booking option! As a User, they have great admin interface and client support :)
Thanks Appointy for making my life easier!
Dani

Vorteile:

ease of use

Nachteile:

0

I have had a very positive experience with Appointy thus far, and definitely expect it to continue!

Vorteile:

This software provides all the booking options we need for our clients, and seems very customizable as well. What I like the most, however, is Appointy's top-notch customer service. The online Live Chat feature is key, and employs very helpful people who really take the initiative to not only answer questions, but to actually make the changes you're looking for, right on the spot! I felt like a highly valued customer throughout our online exchange, and was glad to save time with the help of a knowledgable employee.

Nachteile:

All I can think of is that I don't yet feel comfortable with the monthly fee. And it's hard to justify paying for a year in advance (even with the savings) when we need to use a booking system only seasonally (April-November). Our previous booking system was free, so we were perhaps a bit spoiled by that! Perhaps it is within the range of other appointment software?

Most reliable and responsive customer support.

Kommentare: Automation which results Time savings for my team.

Vorteile:

I'm usually someone who likes to troubleshoot my own issues as it tends to be faster. But for appointy, their support is as good as having a specialist on staff. Not only do they respond quickly and professionally, they think for my business and help me pre-empt problems. They share best practices with me and help me find the best solution. In many cases, they simply make the changes for me.

Nachteile:

There isn't much to dislike about appointy. The software is made to be easy to use yet powerful. If I have to point out one thing, it's the membership system. It's working with a small problem being that once the membership is used up, the client is unable to purchase more sessions at regular prices. Having said that, for the amount that I'm paying, this is already very worth while. I'm sure they will rectify it in the coming version.

Tackling Scheduling Issues

Kommentare: Sid was amazing and helped me out with several scheduling issues. I am very grateful for his expertise and patience. Chris Alfano

Vorteile:

It is simple to use once you get the hang of it.

Nachteile:

Nothing at this time. It seems like this system will work nicely with our needs.

Great product that helps with organizing our bookings

Vorteile:

Impressive Customer Service. Very quick response time and very helpful. A lot of the default settings are already very useful easy to customize your page

Nachteile:

100% customization not possible,

Incredible Support

Kommentare: Even though it's not the "best looking" product or has the easiest to use interface, their excellent list of features and their really responsive support team makes up for it. Therefore, I've chosen to use the product and overall would recommend it to others.

Vorteile:

Support is SO responsive and knowledgable and the product is very rich in features

Nachteile:

It is not easy to figure out on your own as it's not super intuitive BUT it is very powerful and support is there to help you - truly like a white glove service.

Extremely helpful

Kommentare: I don't have to deal with the scheduling.

Vorteile:

The support that you get. The customer service is amazing. I like that my customers can schedule on their own.

Nachteile:

sometimes it takes me time to figure out how to set something up. I can always ask for help. once in a while a customer says they did not get a reminder. Or that it came really late

Easy peasy appointy is easy

Kommentare: good scheduling tool

Vorteile:

I have been using appointy for my every appointments in my personal business classes. Having a free trial has helped me to try and see if its best suitable for my business and it has been a pleasure using the service.

Nachteile:

Would love to see some improvements in the UI and UX of the platform, as it is quite hard to reach the desired option for a particular option.

Could be more user friendly

Vorteile:

Scheduling was fairly straight forward.

Nachteile:

Creating an invoice for an appointment was tedious.

Customer Support has been helping me without him I would not have proceeded to use Appointy.

Kommentare: Thanks to your customer assistance,I've been able to use Appointy well done. Appointy needs to be improved iOS needs certain additions or improvements if Appointy is going to be number choice for service providers Australia is run on small mobile businesses so iOS is very important add invoicing not just pos proper EFT payable printable invoices also add maps like timely map icon next to customers address linked to google or apple maps there are many improvements that could be added to Appointy to make it number one but if you keep great quality people then that's a fantastic start.

Vorteile:

CRM

Nachteile:

No invoice no maps only 60% iOS user friendly

Customer support was great he guided me through every set in the entire process.

Vorteile:

It's customer friendly, breaks down each service. Most of all the Customer support dept. helped me through every step until I was comfortable using it.

Nachteile:

It seems to move a little slow whenever I try to block certain days off, but after I hit the refresh button it popped up like I wanted.

If I could leave ten stars for Customer Support I would!!

Kommentare: Happy customers, and less frazzled staff!!!

Vorteile:

It's easy to use, and looks good!!! It's has helped our business already and it's only been live about three weeks. Our biggest complaint from our customers has been booking. Having to wait for a call back and not being able to plan their day was a BIG problem.

Nachteile:

I'd like more filters for running reports, and notifications when a purchased package has run out or is close to running out would save the day! :)

I am THRILLED with Appointy!!! Within 8 hours I already received 8 appointments!

Kommentare: This software has completely streamlined our appointment booking processes. It is easy for our customers to use, and has simplified our business!

Vorteile:

The ease of use, customer service, and the streamlining of our appointment scheduling! This is already making our jobs easier and our customers happiest!

Nachteile:

I can't think of anything! I love this software! I would like to see the calendar in full showing all services being offered at one time, but I believe Appointy is working on it! :) Can't wait!