HungerRush Erfahrungen

Hunger Rush satisfies our technology needs

Kommentare: We have a great relationship with them and look forward to the future. We changed from our previous POS company mostly dues to online ordering issues. Now our customers love their ordering experience both on our mobile app and regular browser ordering.

Vorteile:

They have the technology in place to keep up with the fast changing digital world. They are organized in implementing new locations and updates.

Nachteile:

There seems to be confusion when it comes to billing for different services especially with the new High Radius billing implementation.

A POS that does not live up to the acronym for once!

Kommentare: I have found Hungerrush to be extremely user friendly and responsive whenever we rarely run into issues. I feel like Hungerrush allows us to focus on what we need to so that we can best be successful in our every day mission of wow'ing our guests.

Vorteile:

Hungerrush makes my team's job easier which means happier team, happier guests! Customer service is top notch and they are truly invested in being great partners.

Nachteile:

My only issue with Hungerrush was lack of kiosks. However, in true Hungerrush fashion, we are currently in a series of calls to discuss how that can be rectified quickly but correctly. Love being with a solution minded partner!

Solid, Robust system... customer support finally getting better!

Kommentare: I have been a customer for 4 years now, Hungerrush started out for us a bit disorganized, and the trend has pretty much stayed like this until recently. It has been difficult to make changes, to keep up with current trends and manage current hardware and services. I even traveled to an expo to pick another POS system last year as our contract is coming up and at the expo, I met with Hungerrush and the management team there. At the time I was assured if a better experience and more help, and soon after was given a new customer support team lead. However, this proved ineffective, and we still had issues unresolve. In the last few months, a new customer support person (Lisa) was given to us, and I really can't believe the difference. Frustrations I have had for years and finally being delt with! Very effective! In fact, as our contract is coming up for renew, I believe we may resign with hungerrush, the system really is amazing and can do what we would like, it shows me how important good personnel is to a business!

Vorteile:

The system is very robust and capable. I love the online capabilities and the options..

Nachteile:

past customer support experience, hardware and software management from the support side.

Way overrated

Kommentare: Terrible. They took a week to install, and it was only a week because i was calling everyday, tablets wont work if you are 5 feet away from the router, freezes all the time, cheap, outdated - made in china. Customer service will be available 24/7, but they have very limited knowledge, if your issue will be a little complicated, be prepared to work without POS for hours, specially if it is after 5pm. There is no one you can talk to, no one is responsible, your account manager is a teenager, if you be able to talk to your account manager, she/he will be more prepared to lie to you instead of getting through your issues. Huge mistake, i went to hunger rush formally revention, thinking about they would make my life easier, with employee shortage, it made the situation way worse.

Vorteile:

Software integration, friendly, extremely easy on employee the training.

Nachteile:

They got stock in 1999, great software but outdated hardware, cheap kind. When you purchase a POS like hunger rush, for the price you pay, you will expect a lot more than what they offer. Outdated, slow, very expensive. customer service fast to answer, but really slow to fix your issue, when they can fix it, most of the time they have to escalate and you will be waiting forever, some times weeks. I had only one computer for 2 months, because they could not fix the tablets.

Give this review a title???

Kommentare: its been very up and down over the last few years but the last 6-10 months have been nothing but up and very strong positives which is why this very is so positive.

Vorteile:

Doordash and Ubereats integration. texting the customer their order updates. [sensitive content hidden] is great, very responsive and always gives 100%. Employee of the year. Yall are doing great.

Nachteile:

There is still a lack of menu consistency amongst multiple stores. There needs to be a "brand menu" but it still needs to have some customization to be manipulated for individual stores. EX: Food is the same at multiple stores but alcohol is different at stores. it would be nice to change one food item and it change at all stores.

HungerRush Reveiw

Kommentare: The system is very good for overage operations. Communication regarding updates needs improvement also wait times for feature requests can be frustrating.

Vorteile:

The system is easy to use and perfect for a pizza restaurant.

Nachteile:

Long wait times for improved/ updated product requests.

HungerRush 360 & [sensitive content hidden] kick ass!

Kommentare: Well I'm not very good with these survey things so once again I would say tech support and [sensitive content hidden]

Vorteile:

Tech-support! They're always there when we have problems and I never have to wait too long. And the other thing would be our sales associate [sensitive content hidden]. She has been very helpful in resolving issues and leading our company in the right direction.

Nachteile:

Well I'm just somebody that will always complain about cost

Sales Support

Kommentare: If Hunger Rush continues to foster great relationships and customer experience like Lisa and Kelsey have provided I can see my confidence in the company increase as well.

Vorteile:

We are thinking of upgrading our current Hunger Rush systems - Lisa and Kelsey have been very attentive and upfront. This is a breath of fresh air from previous experiences I have had.

Nachteile:

Technical support sometimes can be lack luster - while I understand that sometimes issues can be user generated, they shouldn't go into a call thinking this is the case.

[sensitive content hidden] was a mazing

Vorteile:

Easy to deal with great service great customer service

Nachteile:

Easy to use and help me with the business

Jaditooh Restaraunt

Kommentare: No issues. They are easy and great for a smaller operation establishment.

Vorteile:

The easy fast friendly way customer service responds to our needs

Nachteile:

It did not do everything we needed. Our full service establishment required a easier system

Great for almost 20 years!

Kommentare: I have been a customer for a very long time. My overall experience is an A- which is probably the highest rating in the business. No one is perfect but when something goes wrong they generally solve it VERY quickly and are always trying to inovate and integrate with new tech!

Vorteile:

They have the most fully integrated options that are very dependable!

Nachteile:

Still working on being able to integrate more.

Great tech support, easy to program and use. HORRIBLE FINANCE DEPARTMENT!

Kommentare: System is usually up and running no issues, online order system is user friendly and easily ties to the in house POS system. But the billing department is the worst. Tried to work with [sensitive content hidden] in their finance and got no where but circles with him. Had 60 day terms, then over night had 30 day terms, and turned off auto billing and then they turn it back on. And debit your account for invoices that are still within your billing cycle. Be cautious! Talk about being able to integrate door dash, but after updating, still not integrated. Your representative with the company also changes quite often, so be ready for that also.

Vorteile:

System is easy to use, support staff is awesome. Calls are answered and they quickly fix any issues.

Nachteile:

However billing department is the worst, change your payment terms, automatically debit your account when not authorized. Almost enough for me to say avoid, after using it for 7 years

EVP Franchise Operations

Kommentare: It has helped us because more proactive in building sales and profits. 360 helps us grow our technology as a brand without being a technology company.

Vorteile:

They call it the white glove approach, 360 allows operators to concentrate on the business and still have ongoing marketing campaigns.

Nachteile:

It is newer and there are still some challenges that we had to work through to fit our brand, but HR really works to address those issues as soon as possible.

HungerRush LONG term review.

Vorteile:

HungerRush is feature rich. I have seen many improvements over the years. My [sensitive content hidden] has really made the difference in getting my issued handled when needed. Between features and support I will continue to use HungerRush as a critical part of my business.

Nachteile:

HungerRush is feature rich but that comes at a cost. It is expensive. I do feel that when taking advance of all the feature it is worth it and makes for a Point of Sale system that my business cannot live without.

Great POS for any restaurant

Kommentare: We have used them for almost 10 years and in that time they have been consistent and always willing to help us out with any issues we have. They also follow through any tech issues until a resolution is found.

Vorteile:

I like that is is all inclusive and is not like other POS companies that require you to piece it together one service at a time.

Nachteile:

It's really hard to get ahold of the accounting department if you have any accounting issues.

HungerRush Satisfaction

Kommentare: Overall we really enjoy the HungerRush Platform. If it wasn't for our Customer Success Agent [sensitive content hidden] always solving any issue we have, we would have probably switched to a different company. Whenever anything major happens she always sends the issue to the correct person and it gets fixed way quicker than waiting for customer service. She goes above and beyond all the time and we truly appreciate her!

Vorteile:

User friendly system makes it easy to update menu items and prices

Nachteile:

customer service people don't know how to fix things and they have to get elevated to a higher technician

HungerRush has made major improvements

Vorteile:

Our customer success manager,[sensitive content hidden] who always helps us with our system troubles. These two always go out of their way to help us any time we need something fixed or learning more about the system. [sensitive content hidden] is also fantastic and helps us with our marketing needs!

Nachteile:

I wish our surveys had a link that the customer completing the survey could leave US a review on google or something. Sometimes tech support is not always familiar with all of the issues and it would help us if they were so that issues were resolved more quickly.

HungerRush is better than the rest

Vorteile:

Ease of use for the system, reports and number of reports, inventory controls, and time clocks all integrated makes the system super intuitive. I have never seen another POS system and wished my system had that feature because our system works so well.

Nachteile:

Self ordering Kiosks are not an option, and I would love to have the option to help line bust and mobile credit card terminals for our delivery drivers.

Mobile app and Delivery features make HungerRush!

Vorteile:

Online ordering and delivery functions are the best part about HungerRush. The mobile app makes a difference and gives customers a more personal way to order from us. These features in addition to have a direct person to call at all times, [sensitive content hidden], help me run my concept.

Nachteile:

HungerRush could benefit from creating a self ordering option such as a kiosk (mobile too) or QR code that we could use remotely if we are featured at a food festival, etc. Really hope to see text released this year to give our customers updates on their orders via text.

HungerRush is the best for delivery

Vorteile:

The delivery component is unmatched as well as ease of use of the entire system. Being able to pull time cards easily and reporting for the drivers being integrated is helpful as well.

Nachteile:

The pricing is a bit more expensive than competitors in the market and if there were more options for third party integrations that would be great. Slice and GrubHub integrations please!

HungerRush is the key to my success!

Kommentare: I recently upgraded my system and continue to remain a fan of HungerRush for its native online ordering and mobile app that my customers love.

Vorteile:

I appreciate having a direct point of contact for all of my questions and needs for the system. [sensitive content hidden] always helps guide us through our journey at HungerRush. The personalized online ordering mobile app has been a game changer for our brand as well.

Nachteile:

I would love to see more integration options

We love how easy HungerRush is!

Vorteile:

The biggest thing that we first liked was how intuitive it was and its ability to do what we need it to do like half and half pizzas, toppings, and light toppings, etc. I am not the most technical person, but I was able to program it myself.

Nachteile:

We would like to have the option to print or not print merchant receipts/customer copies.

We love HungerRush!

Kommentare: We love everything about HungerRush! I would change our recipes before we change our POS!

Vorteile:

The price structure to start out. We love the subscription model. It allowed us to improve our business without spending a fortune upfront. HungerRush and the tech service we receive make us successful.

Nachteile:

Not having a self-serve option like a kiosk

Very happy with HungerRush

Vorteile:

System is very intuitive for building the menu and adding coupons. We use Restaurant 365 for our bookkeeping and the system integrates with it very well. Delivery dispatch setup is very intuitive as well in the way that it ties into the map and shows estimated delivery time. The 24/7 support is great also- we don't have to wait very long as support has made serious improvements.

Nachteile:

More third party integrations- we were really excited when Uber Eats was released so the more options the better. The reporting can be glitchy sometimes forcing us to reload to remove the glitch, but its fixable. We would love to see an option to auto-dispatch deliveries versus manually selecting drivers for the deliveries.

Hungerrush is great for us!

Vorteile:

the simplicity of the entire system and how it covers every item we need from dine in to carryout to delivery.

Nachteile:

Better tablet options that could speed up our dining room time