Bewertet am 10.9.2017
Helps us keep up with our competitors. Reports produce the information to price set us correctly
Vorteile: The reports that you receive will help you with making price point decisions on a day to day based from an operations standpoint .
Nachteile: Adding new users to this softer is a little confusing. Wish it was a little more user friendly. Had to call the help number to walk me through it.
Bewertet am 9.10.2018
Kommentare: We have a one stop shop for all of our online reservations. It streamlines OTAs, web reservations, GDS reservations & allows complex reporting for revenue management.
Vorteile: It has come a long way with new features & options!
Nachteile: The Group functionality is lacking. We have reached out to TC many times in regards to developments within the Groups function of iHotelier.
Bewertet am 20.9.2017
It was an overall great product for my hotel.
Kommentare: It was very easy to use and to set up.
Vorteile: The software was very easy to install and even easier to use. Some of my employees are not the best with technology but even they could figure it out.
Nachteile: Sometimes it would shut down or close out without warning. That could be due to the internet but either way it was a little annoying.
Bewertet am 5.11.2019
Less than impressed
Kommentare: Unimpressed. But not sure if it was the software or the company overall. But definitely felt like there were a lot of gotchas on the billing statements.
Vorteile: Appears powerful, if you have a techie working for you or you have the time to re-train yourself every time you have to use it.
Nachteile: Support was hot and cold in their responsiveness. I quit using the system and continued to get billed for up to a year afterwards...I might still be getting billed and annoying emails as though I was still a user.
Bewertet am 22.11.2017
Very easy to use
Vorteile: Interface was very user friendly and helped my company gain a much needed competitive edge. Wonderful results
Nachteile: Seemed to lag occasionally even with the most robust of internet connections commercially available.
Bewertet am 9.10.2018
Easy App for Travel Management
Vorteile: This is a good app for hotel booking and serves its purpose in a no frills type of way.
Nachteile: Had some intermittent timing out and shutting down.
Bewertet am 10.5.2019
Software does the job - support and staff structure - not so good.
Kommentare: It is average. They are competitive in their fee structures but slide on support if you need it.
Vorteile: Integration to a vast number of channels with consistency.
Nachteile: Getting support from this organization is very difficult. Slow and often drop the ball. Having to ask multiple times for help. Seems to be frazzled and doesn't get better as they buy up more companies.