SimpleConsign Erfahrungen

Early Adopter Here

Kommentare: We've been very pleased with everything about this software. Most importantly (in my book) their customer service is VERY responsive and extremely helpful. Considering how much our operations rely upon their interface, any downtime would be catastrophic. The handful of times that we have had issues, they really have dropped everything to work with us to get it resolved in short order. That means pretty much everything for our store.

Vorteile:

The software is very intuitive. We switched our software over from a piece-built Access system back in 2013, and there was a learning curve for staff, but it went very smoothly. For a high-volume consignment based store with over 7,000 consignors, I can't imagine using anything else. Additionally, being cloud-based means that when we have technological complications on one computer, we still have functionality.

Nachteile:

There have been a few tweaks and customization changes that we have requested from the company that either haven't happened or have taken a long time to implement. Please understand, this is a minor issue, and they have become a very large company so we don't expect special treatment. The fact that this is the thing I like "least" is more testament to how great the bulk of our experience has been.

Everything on my fingertips!

Kommentare: I have everything on my finger tips. Their support is awesome!

Vorteile:

I love this software because of the ability to work anywhere and with every transaction or change I can see it, no need to be glued to the physical store. It has great reporting, I make my own custom reports, I really like that. I also like the fact that they are always trying to improve it...making it better for us users. Their training videos are a great tool when you forget how to do something. Overall I am well pleased with my decision of moving over to Simple Consign. I just wish they had Big Commerce also like they have shopify.

Nachteile:

No Big Commerce, not connected to ebay...that would be very helpful, if they could connect our store to Big Commerce and eBay. Also it would be very helpful if it would have a weekly summary of sales report that it would generate a daily sales and than at the end a total of the week. I would like that because that will help me with my sales goals for next years projections. Just a daily report and than at the end of the week all dailys and the end total would be AWESOME!

Kids consignment store

Kommentare: For the most part it’s been great. Since adding the Shopify plug in and most of my business transferring to online now due to Covid I now am very frustrated with it. The customer service has been good but it’s a massive expensive for me for something that really doesnt totally work and yet I’m way to financially invested to change softwares to something that transitions with Shopify better. I hope to see some improvements and more help navigating this.

Vorteile:

I find the software great for having both new & used items on one software. It’s pretty user friendly and any time I have an issue with it they call me back right away.

Nachteile:

I’m having a pretty frustrating time with the ease of adding Shopify to it. It’s a lot of money to add the Shopify plug in and yet it’s quite archaic. I can’t really find anyone in Shopify that can actually help me because everything needs to be done through Traxia. I wish I could have a few hours with someone that is well versed in both Shopify and Traxia but there doesn’t seem to be such a person. The variants make my website super hard to navigate. I can’t add Facebook shopping or Instagram tagging because of this which has lost me so much business. It’s frustrating in these Covid times as I need all the help I can get and I don’t feel supported.

Traxia

Kommentare: Like I said earlier, this is a good product and the customer service has always been great when submitting a service ticket, lately that is not so much. Updates are done with no knowledge to us, the customer. When we have found errors to updates or ask a question about the recent updates through the service ticket procedure. We haven't gotten an answer, some times we have had to call the support number to see what is going on.
Other times they say they will get back to you and they forget, so you have to follow up with them.

Vorteile:

That all features are on one page. It is easy to training new associates.

Nachteile:

That updates are done with out knowledge, and it can cause mistakes and they aren't found all the time by the team that did them. When an update is done and we have questions lastly we have emailed and gotten no response back on why and what happened. Customer service was one of the reason I used to recommend traxia, but lately that has not been a good experience. Reporting is good but still have a hard time finding or creating reports that work best for your store.

Recommended with No Hesitation

Kommentare: I am finding that inventory management has become much simpler by integrating Simpleconsign into my business. Everyday activities like tagging, uploading photos to my website, processing Items… Have become become much more streamlined and take less time - which saves me $ and stress. I have over 600 consignors, and now I am able, at a click, to access their account, answer their questions, and truly understand their activity. I feel I have much more visibility to my business, and it’s health, as a result of partnering with SimpleConsign.

Vorteile:

I think the main feature, says it in the name. SimpleConsign… It is simple to use and intuitive. Clearly much thought was put into what features are needed most to run a consignment retail environment. It integrates beautifully with our Shopify website, and is well supported... with technicians responding almost immediately which is what is needed in a retail business space. I would highly recommend.

Nachteile:

Given it requires remote integration (owner driving roll out from afar). I would’ve hoped for an ‘integration coordinator’ for my account. Having one individual from SimpleConsign triage issues, train, ensure account specific issues were addressed, and ensure all the ‘boxes were checked’ would have prevented extra work at my end. As well, SimpleConsign does not offer a platform that is formatted for phones. I do a lot of work remotely on my Apple phone, and find the platform hard to navigate from my phone.

Easy to Use and I know where I stand daily!

Kommentare: So, So glad I switched!

Vorteile:

My store does consign and new product and simple consign handles it all! I used a different product for a number of years and keeping track of my new items was a nightmare. I love how easy Simple Consign is to keep track of all of our new inventory and to make changes. The History portion is very helpful. Simple Consign has easy integration with my online store. The fact that Simple Consign gives you a daily record of your COGS without having to pull multiple reports is one of its best features. It is so easy that I was able to get rid of my bookkeeper who waded through multiple reports on my previous software. The consignment process is easy and straightforward to use. We have always had quick and friendly technical support, even with our stupid questions. Highly recommend this software particularly if you choose to carry some new product.

Nachteile:

I would love it the POS system integrated with your choice of a credit card company. Reports can be a challenging to figure out at first.

Excellent Product

Kommentare: Excellent. We moved from a Google Sheets entry system to Simple Consign and it has made our lives much easier.

Vorteile:

Easy to install and set up. Lots of flexibility in use. Keeps track of hundreds of consignors and thousands of products

Nachteile:

Limited search options - i.e. in layaway. No fuzzy logic - for example, if a product name is misspelled, the program will not find it.

Simple Consign had definitely saved us so much time!

Kommentare: Overall I really like Simple Consign. I used to hand write tags and keep a spreadsheet. I love that I can do all the things I need to in one program.

Vorteile:

The ease of use and the ability to track everything.

Nachteile:

When something sells online it doesn't always take them out of inventory and we get double orders. Also it seems as though when there is an update we have a lot of errors.

Love it but not the price hike

Vorteile:

The customer service is fantastic. Any trouble I’ve had, which is rare, is immediately solved. They’ve also helped me a great deal just with setup and occasionally with reports I’d like to run.

Nachteile:

It’s pricey. I was fine with the original Price of $199 but it jumped to $279 a month. Not much you can do about that after your whole business is setup and that’s a pretty big hike.

Long time simple consign user

Vorteile:

this software is super easy to use you dont have to be a tech genious

Nachteile:

the monthly cost is the worst part of the software

Took my business to the Next Level.

Kommentare: There are still a lot of features that I just haven't had time to learn how to use. I personally don't do well with "on-line training" and haven't taken the time to do all the training that's available. But the helpdesk is very responsive and normally helps me resolve any issues I'm having in a very timely manner. Thanks for that!

Vorteile:

Simple Consign helped me stop running my retail shop like a "multi-family garage sale". I no longer had to keep tags, tally consignor accounts manually using paper tickets and manually calculate and write checks at the end of each month. Game changer for me.

Nachteile:

I don't love the fact that I have to pay for this service every month FOREVER for as long as I'm in business. But I realize it's become part of the cost of doing business and is the way the software industry is headed as a whole. I also still feel the aesthetics and functionality of the online is cumbersome to customers and not as seemless as I thought it was going to be when I added that service. Reports and sales data are not truly integrated together. I still have to run separate reports to get total sales data. I like that it's tied to the same inventory bucket but it would be even more helpful if those sales also showed up when I run sales reports through simple consign. It's also not as clean and shopper friendly as it could be in the way it sorts and places inventory into the category buckets. It still feels somewhat like more of a glorified Craigslist site, than a fully modernized professional online store. Not having the ability to have drop down menu items for customers to select apparel in different sizes or items that have multiple color options is not ideal. Having to do a complete separate listing for literally every single color and size of an item junks up the online store, makes shoppers have to scroll through a lot of the "same" to see unique items. Perhaps the answer to this is more categories in the long run, but that isn't ideal either. Perhaps since my shop isn't a typical consignment shop, I'm the only one with this issue?

Very easy to use and affordable consignment software

Kommentare: Overall we are very happy. As a small store, SimpleConsign has all the features that we need at a price we can afford. The software has been easy to use, stable and support has been very fast to respond to any questions or issues we might have. We can work around the minor issues with little extra effort and our vendors love the real time access to their accounts and the ease of adding inventory. We would recommend any consignment store or vendor mall seriously look at SimpleConsing as their POS software.

Vorteile:

The best aspect of SimpleConsign is the ease of use for both our store and our vendors. It is simple to add/edit/remove inventory or convert vendor inventory if abandoned. Consigner Access allows for direct uploading of inventory into the POS system by the vendor. Having bar codes on items eliminates the majority of errors in recording vendor sales and allows for faster chekout. Vendors do not have to wait until end-of-month accounting is complete to know where there account stands by giving them real time account access. There are a wide range of reporting options allowing the store to be able to analize data to look for trends in sales and types of items being sold. This allows for better staffing allocation and inventory stocking. Sales reports are complete with all the information that accountants/tax preparers need.

Nachteile:

As this software was designed for consignment and we use it in a vendor mall the "Status" field becomes confusing to new vendors when an item changes from "Active" to "Expired". Vendors tend to think that the item is no longer available for sale. When a vendors sales do not exceed their rent and they have to do a "Pay In" the receipts that print out are fortune cookie size slips. A full size receipt should print out as the small ones barely have enough room for credit card users to sign and the vendor copy is even smaller and difficult for them to save for there records. There is no way to edit information once uploaded from the consigner side. This is probably set up this way to protect the store but if a vendor makes a spelling mistake or quantity, price mistake the only way for the vendor to correct is to remove the item and create it a second time otherwise, the store has to do the correcting. There are limited receipt printer compatibility.

Stop looking for a new or different consignment/resale software YOU JUST FOUND IT!

Kommentare: I've used this product for 3+ years. Love it!! I've been in business for almost 14 years and switched from a company based out of FL that was horrendous, but the best available at the time. This software company has been a lifesaver to my business and I am so grateful to have found them. My customers have noticed and love the change!!

Vorteile:

Extremely easy to use If (and rarely) would you need support these guys/gals are the best and enjoyable to talk to. IT guy who? I no longer need one You can search your system to find out what you priced a similar item before and then just click "Add Similar" to quickly add that item. Love the accessibility of the software on my phone using their app. Easy to keep track of multiple stores I can track my customers shopping habits several different ways Customers are always amazed at how I can search my store's inventory at any given time for Raiders, Grandma, Grandpa, Dr. Seuss or currently Paw Patrol items. Makes doing returns extremely easy End of day closing/balancing of books is easy I love being able to print one to a hundred tags at a time There is a credit card processing company associated with them although I don't use it as I am still loyal to my processor from years earlier. Plain & Simple: just good people running a good business for people working hard like you & me.

Nachteile:

To make it perfect: Seriously feel like I'm living in the early 90's with all my post-it notes for different people wanting/looking for certain items and wanting a call when I get them in. A way to help me keep track of some sort or "Wanted Items" and then when I entered that item it would alert me that "so & so" is looking for that item would be SWEET!! There's not great loyalty program linked with this (still using an outside source that I'm extremely happy with)

Highly recommended!

Kommentare: Having worked at another consignment shop for 19 years, I really wanted to use the same software when I opened my own shop because it was familiar and cheap to run. However, the familiar software didn't have online access for consignors, something that is very important in this market and worth every dime! Using Simple Consign has shown me how many features weren't available in the other software.
As someone who doesn't get along well with technology, the support staff was amazing in helping me get started and continues to be amazing when I need assistance. Their response time is phenomenal.

Vorteile:

The initial set up and training went really smoothly with Simple Consign; the support team took even took over dealing with the inept company that was setting up my hardware, saving me a ton of stress. This software is very user friendly. I'm sure that there are a lot of features that I haven't even taken advantage of using yet! My consignors are thrilled to be able to check their accounts online.

Nachteile:

I've gotten feedback from a few people that they had difficulty going back into their account history; it would be more convenient if it was available at a glance without having to change dates to try and find items from older consignment periods.

Simple Consign

Kommentare: Everyone at Simple Consign is very helpful. We always have great customer service and we know that they are trying to fix/change the things we want/need but it isn't always possible.
We also realize that many of our issues are because we aren't consignment but Resale. So there are many things/options/functions that Simple Consign offers that we don't need or use.

Vorteile:

We like the reports but could use more customized reports. We like many of the options but feel a lot of them are not for the sales people and should be manager only functions. We like that everything can be viewed from all locations

Nachteile:

We want to format the tags but can't. Certain things on reports don't make sense and are hard to figure out if you have multiple sites. The customer profiles are too specific to location that info was entered. We want to see everything including loyalty points on the Customer tab not location specific. Every new transaction needs to prompt for new pin number. Can not process 2 credit cards for 1 transaction. Many customers want to use 2 credit cards to make their purchase.

Lifeline for the Learning Curve

Kommentare: Our small, local, family-focused shop has benefitted greatly by the structure SimpleConsign has added to our consignment record-keeping as well as the relative ease of shopper transactions. Our next dream is to own an affordabe all-in-one credit card swipe/chip system that is compatible with Traxia to thus delete our antiquated, quirky swipe-to -a-desktop-printer system for receipts....no one wants to bother with ink, paper, storage. Saving up for that investment....

Vorteile:

Our techno media manager discovered Simple Consign at a crucial time in our new-to-owning-a-business saga. Purchasing a wonderful (but a bit unorganized) little mom-and-pop consignment shop meant adopting some "used" software and all of its wonderful little glitches ----just at the height of the season. SimpleConsign rolled over all past records, self-taught our employees, and eased our frustrations.

Nachteile:

Our only negative in these early months of adjustment is really still a positive: SimpleConsign contains many more options than we currently need. But we hope to continue exploring all its options and implementing additional task as necessary.

Simple Consign

Kommentare: Overall my experience has been very good.

Vorteile:

Simple Consign is excellent software for businesses such as ours - where you have multiple vendors. It allows us to easily process a sale as well as look up history, etc. it pretty much allows us to do everything we need to in order to run our business. Great value for the money. Also, our vendors can see their sales online at any time. They love being able to do that. Tech support has been very helpful whenever I have had questions.

Nachteile:

The reporting is not as flexible as I would like it to be. All fields should be available to select from for a custom report. Also it is not possible to change an item description after a sale has processed. Also, It is practically impossible to get a modification done.

Easy to use software, not perfect for consignment shops that also buy used merchandise.

Kommentare: I've had a good experience, overall. The support staff is awesome and I never have to wait long to get a response and it's always taken care of immediately.

Vorteile:

Ease of use. Even my senior employees can navigate the system. I like how easy it is to keep track of taxes, sales and consignment inventory.

Nachteile:

I don't like how it keeps my purchased consignment items in the system after they sell. I understand that it is there for items that are new and re-ordered, but we purchase a lot of used items and I would like the system to show "sold" once those items are sold. I would also love a pop up alert when a consignor goes into "ingrace" status.

Simple for Consignment

Vorteile:

One of my favorite features is that consignor's can access their accounts to view account balance, what items have sold, and what items are still active. The software is also fairly easy to understand and use once you have gotten accustomed to it. I thoroughly enjoy the option to edit inventory in bulk, as it makes it much easier when removing clothes from the system at the end of the season.

Nachteile:

While it is easy to use, it's almost necessary to watch the training videos provided to understand exactly how the software works. One irksome issue I've stumbled upon, is that when entering the brand name, a drop down menu appears and on occasion the system has automatically chosen a pre-entered brand that is not the one I am trying to use at that time. When creating/printing reports you must be VERY specific about the information you are looking for, or it will not be correct. This is also frustrating at times.

Technical support team is great!

Kommentare: I would recommend Traxia to anyone considering a new system for their consignment store: from setup to day-to-day operations, everything about it worked well for us.

Vorteile:

It was easy to set up, and what questions I had were easily solved by working with the support team. The program is fairly intuitive and easy to navigate with common sense.

Nachteile:

The boxes had too much white space in them, requiring a scroll down (extra step). For example, the new consignor field could be tightened up so that "Save and Close" don't require scrolling down. This came up in other screens, too. The monthly fee to marry with e-commerce sites is very high. However, Traxia operated very well with our link to Shopify.

Easy to use tool for managing your consignment store - Best option after researching solutions

Kommentare: We use Simple Consign every day. It's easy to use and makes running a consignment store much easier than trying to keep track on spreadsheets. Other products didn't compare when we were researching a solution.

Vorteile:

- Cloud based makes it easy to access - Easy to use and navigate in the software - Custom Reports are easy to create - Now offers Shopify plugin.

Nachteile:

Could have more frequent updates and new additional features added regularly Printing plugin causes issues from time to time

I love Simple Consign

Kommentare: Overall I really liek Simple Consign, Traxia and the tech support so the best especially [SENSITIVE CONTENT HIDDEN]. Hi [SENSITIVE CONTENT HIDDEN]! They are quick to call and quick to get it all fixed.

Vorteile:

It’s really easy to use and easy to train employees on. I love the automation of the price book and the Shopify integration.

Nachteile:

The reports can be a little hard to manuever sometimes and the cloud printing keeps kicking off the tag printers.

I sleep better knowing my data is safe!

Vorteile:

The Traxia team works hard to keep new features rolling out, continually asking for input from their subscribers. Because the software was built to be web-based, their are rarely little problems that must be patched and if there are patches, we don't even see them. They take care of everything so I can run my store without worrying about my software. However, what I like most about the software is the entire Traxia Team, they truly care, they support our industry and contribute to it.

Nachteile:

I'm ready for the software to allow me to pay consignors across all locations without moving money from one store to another. We love the store credit across all locations feature. Now waiting on the pay across all locations feature.

We love Simple Consign!

Kommentare: Simple Consign makes our employees' daily life so much easier. The program allows us to keep our store inventory organized between two shops, makes checkout a breeze, and lets us track customer spending and credit. It has a straightforward interface that is easy to learn for new employees. Plus their knowledgeable customer service is always willing to take time to troubleshoot problems when they occasionally come up. The program is an essential part of the organization key to our shop!

Vorteile:

Usability - friendly interface makes learning easy. Whenever an update occurs, we also receive an email and any changes often give us new tools to benefit our customers' experiences.

Nachteile:

We occasionally have issues with payments. The option to pay with a check does not require a check number which would be useful to us in catching mistakes at the counter.

Made my Life SOOOOOO much easier

Kommentare: Wonderful :)

Vorteile:

Pretty much everything and I can't pick just one thing, ease of use and functionality between every computer, being able to work from home (or anywhere), that it integrates with the website easily

Nachteile:

The Layaways - we offer trials through the layaway function and when it comes time to make it a purchase if the price is changed or just one item is returned the entire transaction needs to be redone. Has caused confusion in staff and impatience in customers as we re-do it