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Über Liberty Consignment
Eine vollständige Warenkorb-, Katalog- und Zahlungslösung.
With a range of skill sets among our members, everyone finds it easy to use. The prompts are numerous, and the help menu is superb.
Frustrating for correcting errors and for adding quantity of products.
Nutzerbewertungen filtern (146)
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Nutzerbewertungen filtern (146)
Satisfied Customer
Kommentare: We dramatically improved our management of our inventory, automated our markdown process, and implemented a greatly improved our commission capture and payment processes using the Liberty functionality.
Vorteile:
We are delighted with the inventory management and POS functionality. integration with Payment Logistics for credit card processing has streamlined our checkout process. Paying consignor commissions is now straightforward and much more efficient. The interface with QuickBooks has greatly improved and simplified our bookkeeping tasks and the preparation of our monthly financiual statements.
Nachteile:
We eventually want to implement ACH payments for our consignors. Liberty does not support ACH payments.
Lots of features, but a bit complicating to use.
Kommentare: I used Liberty4 Consignment for almost 3 months and was highly satisfied with its features and functions as well as it's customer service. The price was kind of high for me but I am a smaller clothing consignment boutique in a rural town. It was a little hard to use at first but after the tutorials, it was a bit easier to understand. However, even with that being said my employees could never get the hang of inputting the inventory so I went with another software choice. Before I changed software programs, though, Liberty worked diligently with me to try and help my employees better understand the program and its features which were really great especially the lengths they went to try and help. I probably talked with them every day for almost two weeks before choosing to go another way.
Vorteile:
I absolutely loved the fact that Liberty4 Consignment has so many unique features. You can run almost any type of report you can think of. It makes it really easy when you need specific information on a single account or type of item. It even allows you to print checks from the software and give the consignor a percentage increase for using their earning as store credit. It has so many unique features it is hard for me to remember them all. It is a little on the expensive side but the product is well worth the price you will be paying for it and they have tons of payment options and also a cloud-based option for those who don't want to step off the ledge just yet and purchase the physical software.
Nachteile:
Unfortunately, all of my employees had a hard time trying to learn how to use the software. They even had a hard time with checking people out before I purchased a handheld scanner to scan the items. They still had trouble inputting inventory and never figured out how to do reports of any kind or even look up accounts for consignors. In their defense, the software can be a bit confusing without having taken the training tutorials. Also, the Liberty4 Consignment software seems geared more towards a larger consignment store rather than a small boutique such as i have.
Serviceable
Vorteile:
The software works. Most of the time the behavior within the program is predictable and repeatable.
Nachteile:
The software reporting features have never worked completely. Prices are unreasonable for what are termed upgrades, unless you get enrolled in a plan to buy things in such quantities that you don't need. Technical support is not available on Saturdays and many times you get the impression that you are burdening them when you have problems.
Antwort von Resaleworld
vor 8 Jahren
Steven, I’m sorry to hear of your frustrations. My understanding is that you’re particularly unhappy regarding the transition to EMV credit card processing – specifically, the need to purchase an upgrade from the version you’re currently using. I would like to address the subject of transitioning to EMV processing and the need to upgrade in particular, as well as several inaccuracies contained in your review. Our customer base has come to expect us to release major upgrades, containing many new enhancements, at least once per year. We close off major branches of our software once they’ve been released for a sufficient period of time and only after we’ve made every effort to address any bugs/unintended behavior in that particular branch – this is a necessity in order to move forward. Continuing to develop for older versions of our software, as Microsoft does, would be a major undertaking for us – one that would require a much larger development staff, which would in turn drive up our pricing. The version of Liberty that you’re currently running was released in 2011. Payment processors only begun to support EMV transactions in 2015, and EMV standards & requirements continued to be revised and refined through last year. There was certainly no way to anticipate the requirements of EMV processing back in 2011, and we simply do not maintain source code for versions of the software that old. The changes that we did have to make on our end to earn EMV certification for the payment processor you use centered around card issuer requirements for receipts. We had to alter our database structure to store EMV data, and we had to alter our receipt printing logic to pull in and output this data. I personally lobbied that processor to certify older versions of Liberty for EMV processing on the grounds that they have their own internal transaction database, and their software is capable of printing/reprinting receipts without directly involving Liberty. I was unsuccessful in my attempts to persuade them, which is regrettable, as I feel that much of your angst towards us is centered around this particular issue. The list of compatible hardware for our payment processing integrations comes directly from the payment processors, not from Resaleworld. The nature of the transition to EMV has resulted in limited options – payment processors have had to focus their efforts on specific devices to achieve their own certification, and have at times run into bottlenecks outside of their own ability to control. When we first reached out to your payment processor about EMV Certification for their solution, we were informed that a specific would be the first device certified on their end. Several months later, we were informed that they were still waiting on firmware changes from that device’s manufacturer before they could certify it, but they had certified a completely different device in the meantime. Keep in mind that a lack of current options doesn’t mean that more won’t become available down the road. I also see where you’ve been made aware of other payment processors integrate with Liberty, which have different hardware to choose from – although an upgrade to a newer version of our software is still required for this option. Please understand that there’s nothing we can do on our end if the payment processors themselves don’t support other hardware. The transition to EMV processing is the single most significant change to the credit card processing industry in the past thirty years. Many in the industry share the opinion that last October’s liability shift came far too early, and the entire industry – from the hardware suppliers to the card processors to the software vendors all the way down to merchants – wasn’t adequately prepared. From my perspective, I can assure you though that the transition has been a frustrating period for all involved. I can also tell you that we at Resaleworld did everything we could to make EMV processing available to our customers in a timely fashion, and to make the transition as smooth as possible. I honestly feel that your review is unfairly lashing out at us over factors outside of our control, and when we’ve taken reasonable steps to meet our customers’ needs. I feel it is worth pointing out that your statement implying Liberty 4 doesn’t adhere to Federal Guidelines is incorrect. I can certainly understand your frustrations regarding the transition to EMV, however supporting EMV is not a mandate from either the federal government or from card issuers. Making the switch is generally accepted to be a good idea, and failure to support EMV does place you at a greater liability risk in the case of fraudulent transactions. That said, many national chains have elected not to make the transition as they feel the liability risk is outweighed by the cost of updating their software & hardware – and they’re well within their rights to do so. I feel that your comments on the reporting features of Liberty are very misrepresentative of this area of our software. Liberty 4’s reporting is far and away the best in the consignment industry, and is extremely comprehensive. The software includes over 120 unique reports, some of which have thirty of more filters to allow for our customers to drill down to the level of detail they need. In fairness, reporting is an area where we have focused a great deal of our attention over the past five years. Since the 2011 release of the version of Liberty that you’re using, we have added over 400 different enhancements to our reporting system. I encourage you to upgrade in order to take advantage of all of the improvements that have been made over the past five years. You state in two different areas that there is no technical support on Saturdays. Resaleworld offers Technical Support on Saturdays from 10:00am through 2:00pm est. We have offered this service for nearly six years. While we do not have a full staff available on Saturdays, we’re certainly able to handle any sort of technical emergency that prevents our customers from conducting business normally. Saturday support calls pertaining to non-emergency issues that cannot be quickly resolved are rescheduled for the following week, in order to ensure that the limited staff on duty has the availability to handle emergency issues. We certainly do appreciate your business, and I wish that we could offer a solution that didn’t require an additional expenditure on your part. Keeping a comprehensive software package such as Liberty up-to-date is a significant undertaking, especially when it involves incorporating new technologies such as EMV card processing. Staying current does require a significant investment of resources on our part, which of course plays a major role in our upgrade pricing structure.
Work Smarter not harder
Vorteile:
I have used liberty4 consignment for the past 10 years. It is one of the best consignent tracking softwares I have used on the market. So many great features for pricing products, printing lables, offering payouts to consignors and keeping my reports up todate is priceless! The support team is hands down the best I've ever worked with. They are active in message boards and quick to help at all hours! They listen to our concerns and help develop solutions! This IS a software company built on basic needs but also a software that has adapted to the needs of its users!
Nachteile:
I wish it had more online intigration options but it has come a long way. As well as more for actual retail purchases so i could intigrate with my full price store a little better. But i know they are working on it
Liberty Consignment Rocks!
Kommentare:
Liberty was an undoubtable a leader in our success today. I frequently tell customers that I couldn't run this store without Liberty for Consignment.
Liberty seemed expensive when we opened without any income, but immediately provede its worth. Remember you get what you pay for. Knock-offs are cheap for a reason.
Vorteile:
Liberty is a complete package with add on modules available as you expand and grow or change processes for your store. It was more than I needed when I opened 15 years ago, but as we expanded 3 times over the years, Liberty was able to expand with us and actually helped lead us to the need to expand.
Nachteile:
Really, nothing much to say here. All software has glitched that require work arounds, but the Liberty support team works diligently to correct and integrate the changes
Can't imagine my business without Liberty
Kommentare: We have had a great experience working with the team at Liberty. They are patient with our questions and are very receptive to feedback about suggested changes.
Vorteile:
One of the best pieces of advice I received when starting my business 13 years ago was to invest in Liberty for Consignment. It has kept me organized and has the ability to grow as my business has grown.
Nachteile:
There are more features than I know what to do with - but that's my fault ;)
Most comprehensive software for the resale industry
Kommentare: I have had Liberty for 28 years. It provides us with great working pos and inventory management systems and it continues to improve every year.
Vorteile:
Liberty makes inventory management so easy. I can see what products are selling, what quantities of product lines we have on hand, how much we owe to whom, and more
Nachteile:
Parts of it are not easy to learn. Although the tech support is much better than it used to be.
Tech supports extraordinaire!
Kommentare: Liberty is fantastic and paying for training is of upmost importance to maximize in the features. Attend the extra training day at NARTS.
Vorteile:
The tech support team is knowledgeable, helpful and very patient. The last time is called in, I got a female tech and she was SO kind and spoke my language lol. I hope to get her every time now even though Is can’t stress enough that the whole team is amazing! Thanks peeps!
Nachteile:
Lack of reports/difficult “help” option: attach YouTube videos?
Awesome Software/company to help to grow your business
Kommentare: Having been open for almost 6 years with the help of Liberty4 Consignment, we have grown slowly but steadily. We pride ourselves on the quality of our items and rely on our software to help us run an efficient business. When we first opened back in December 2009, we started with a different consignment software that claimed that it could do everything that we wanted it to do. In addition, this software boasted great support for the stores who have their software. Within 3 months of purchasing the software and opening my store, I ran into problems and the support staff was unavailable and unresponsive. This is when I called the sales team at Liberty. I soon learned how multi-faceted the software really was. A novice can use it to do the basics. Each employee who has been trained on the system in our store has made a smooth transition and has learned the required functions quickly and seamlessly. One of the best parts of the Liberty4 Consignment system and the ResaleWorld 'family' is the tech team. I have always gotten great help from Angel, Russ, Alex, Mahaswar and others who have come to my tech call aid. I have always been called back the same day, most of the time within the hour. Problems encountered have been fixed quickly too; in some cases a more lengthy discussion or research is needed and a follow up call has been made. I have come to know and respect the guys greatly. Liberty4 Consignment is an integral part of Worn with LUV and it's not just a software program. I refer to my 'tech team' when I am questioned about how our software works or when there is a problem I can't answer. Liberty4 Consignment and ResaleWorld's tech support team is the best decision a consignment store can make for their business and it's worth every penny!
Kommentare: It was a very hard choice making the decision as to which Consignment Software System to begin test-driving, as I call it. I tried many of the systems that had been on the market for quite a while. I wasn't impressed... more so, I was frustrated as I knew we had to get a system in place before our busy season began and had to have everyone trained to boot. A friend from Northern Michigan had been using the Liberty4 Consignment system for over 4 years and told us that she really liked it and that it was user friendly. I downloaded the demo and took it for a test drive. Right from the beginning I new that there was a real difference over all of the other programs I tried. The choice was made for me after about 2 days of messing around with the demo. I called Resale World and started the process of getting set up. Now, here is the thing that means the most to me when I make a large technically based purchase, technical support! Resaleworld has the best! When I call and have a question, I have an individual that is giving me their undivided attention and fixing the problem with me. If I can't be verbally walked through the process they will remotely log on and walk me through the process to get me straight and running. The things I call about are not related to product reliability but lack of knowledge on my part as far as how to accomplish certain tasks. Nobody in support treats me like an idiot. They say no question is a dumb question when I apologize for my lack of catching on to something. The truth is that this system rocks! It is easy to use and very functional. There are certain procedures that have multiple ways of accomplishing the same task. It is all about learning which way fits your needs the best. Liberty4 Consignment is the best. Keep up the good work!
The Best System In The Consignment & Resale Industry.
Kommentare:
Well, if anyone has done what I have, you probably downloaded many different systems to take a test drive on the demos of the other systems. After hours of insanely wasted time.........demo after demo you finally lapse into a confused software demo coma.
Then the magical day came when I found Liberty4 Consignment software and took the test drive. This was not only the simplest and most user friendly software program I had tried, the customer service prior to making my choice was awesome and professional. There wasn't a question that didn't get answered. Other things I never thought of were brought to my attention to help me make my choice. It really was a no brainer.
The Liberty4 System runs like Windows. You can have multiple pages open at once and not have to close out of an account to proceed with another task. The system is seamless. There my be others that make the claim to have started the Consignment software industry.....but that's where the stayed. I know....I test drove the AKA leaders in the industry. Don't waste your time.....trust me, your time in valuable and can't be made up. Liberty4 Consignment is the leader!!
Ordering products such as tags, checks and other items is a pleasure.
In the rare occasion that I have needed customer support, I have found the team to have awesome technical skills and are personable as well. Within a few minutes of calling support there is a tech getting back to me. And when necessary they can remotely log in via Team Viewer and take care of what needs to be done. Great, Great, Great!!!!!
Liberty Ease
Kommentare: We have used this software since late 2016. WE LOVE IT
Vorteile:
basic and so easy to use and to train new people on
Nachteile:
Wish we could customize reports for specific sales info
Work Smarter, Not Harder, With Resaleworld's Products
Vorteile:
We bought this software four years ago. Prior to Liberty, we were doing everything manually. We logged everything by hand. It was tiresome, laborious, and inefficient. Since we have had the program, we are now efficient, experiencing cost savings, and resolving inventory mishaps. This sophisticated and systematic program has simplified our inventory process and improved our bottom line. We are now embarking upon purchasing additional licenses because our business is expanding because of the product that Resaleworld has created to revolutionize our industry. Resaleworld has outperformed our expectations as a technological vendor in the business sector. Their staff is top-notch. We would be remiss if we did not mention the technical support team that has always provided professional, timely, and courteous support. I would recommend any business who is seeking a cost-cutting program that is user-friendly, highly competitive, and efficient to look to Resaleworld's state of the art products.
Nachteile:
What I like least about the vendor is that they are not located in Michigan.
My experience switching over to the a new site
Vorteile:
We have worked with Liberty4 Consignment for quite some time and find the inventory module to be a breeze. In the past three months, we switched over to a new website and had to make a lot of changes. We had the same support contact throughout the entire process, and I am so thankful for all of the help he gave us. We love our new website and how easy it is to make changes to our front-featured products. We also added a new function that automatically does mark-downs for our items and moves sold items into the appropriate category, and it makes things so much easier for us.
Nachteile:
Not that it is a huge issue, but we do find it a lengthy and slightly complicated process to change the slider images because you have to work with the html code in order to do. We have also encountered a lot of issues with our online orders showing up in our order manager. Things are running a little more smoothly now that we have switched over to the new site, but it still lags a little, and every now and then I have to contact the support line to get them to push the orders through for us.
Kommentare: As a furniture consignment store owner in a tourist area, we often have people asking how we got started. They want to know what we did, because they may want to go into a similar business in their hometown. I tell them what I learned by asking a store owner in another town before we got started. Simply put, Liberty is the best resale/consignment software! What makes it the best is not all the features (unbelievable capability) or the user/ower's ability to customize to his/her store's unique operating characteristics. What makes Liberty the best is the technical support. Every time I've had a question or a problem (even when I caused the problem) I have received very prompt and knowledgable support. The techs are all very efficient at diagnosing the problems and they can expertly correct the programming or update software as needed. What's more, the tech's are friendly and helpful. They are coaches and treat your business as if it were their own. By the way, I mention techs...plural. Having multiple skilled techs means owners/users get very prompt support...no waiting for "the" tech to get done with another client. They have techs available more hours per week than my store is open. If you are going to buy resale/consignment software, buy Liberty and join a proven, winning team!
This software has so much going for it. We have just started, and it is A++
Kommentare: The complexity of running a CO-OP with 23 members meant we needed suitable software to accommodate several scenarios, and Liberty 4 is easily up to the task. Demo the program, and you will see that it can handle whatever you need in a POS system.
Vorteile:
The flexibility of this program is such that, for our CO-OP, with 23 individual businesses under one roof, we can keep track of everything. With a range of skill sets among our members, everyone finds it easy to use. The prompts are numerous, and the help menu is superb. Support is excellent, they go above and beyond expectations.
Nachteile:
I can't think of a single con. I strongly recommend this product. Take the time to configure it for your particular use, and explore the options.
Kommentare: I can not rave enough about Liberty4 and Resaleworld! Great product and great staff. I opened The Loft Consignment seven months ago and my shop has taken off quickly. In seven months we have accumulated almost 800 consignors! Liberty4 has allowed this to happen without a hitch. We have been able to adjust to the volume we are getting into the shop because we added the Liberty4 mobile license for iPad inventory entry and are about to add the network license to add another computer POS. I have told many potential new shop owners Resaleworld is the backbone of my business and the main reason my store is a success. The amount of time I save on paperwork is invaluable. I can pull any report in a matter of seconds. For instance, I had to do sales tax yesterday I pulled a quarterly report and was finished in five minutes. Not only does Resaleworld have an amazing product the support team is great. If I call with a question (which is rare because it is so user friendly) I receive a prompt call back with an easy solution! Even my consignors are impressed. I give them a proffessional looking inventory list and can tell them in a matter of seconds how much I owe them.
Kommentare: I have been working with Resaleworld for 3 years now. I had spent a good deal of time at another consignment shop that used this software. I am now at a new position and I am excited to say that I will again be working with Liberty4 Consignment. I can't say enough about everyone, especially Jennifer who went the extra mile to get me on track with purchasing the support program. When I was at the other position all the sub categories were set up already and I could just zoomed through my listings at a very fast pace. Now that I am at the new position I am starting out at square one. I know what the program can do but it helps to have a little direction to make sure it is set up as efficiently as possible. The customer support at Liberty4 Consignment is wonderful! Jeff Chris and all the other people I have received direction from have been prompt and very helpful. Resaleworld has quite a team with Jennifer and Sarah who provide great service! I look forward to going to St. Louis to further enhance my knowledge of this wonderful system. Thanks Liberty4 Consignment!
The Liberty software is outstanding and easy to use
Kommentare: We have been using Liberty for 4 years and found it to be a very comprehensive software. It has provided many reports that we never dreamed we would get. Tracking consignors information and inventory is so easy. We have several consignment stores in our area and our consignors frequently tell us they greatly appreciate all the information regarding their accounts that the other stores do not provide. Updates come on a regular basis and seem to be the result of customers like us asking for additional information or corrections. Technical Support and Customer Service are better than any we have ever experienced. Phone calls are answered in a very timely manner - often times within an hour. The technical staff is professional, knowledgeable, friendly and patient. We have never experienced a problem that they have not been able to resolve with one phone call. We have the very highest recommendation for Resale World and the Liberty 4 software!
Kommentare: I have been with Liberty for many many years. I have three stores and call them all the time, but I never feel like I am a bother. The staff is wonderful and always helpful. Even taking my call after hours when I had an emergency. The Software is easy to use and there is also a great report tab that is very useful. You can ask anything and get an answer. I ordered the entire system when I replaced all my computers in one of our locations. Everything came installed and color-coded for easy setup, I actually did it myself. This was five workstations and a server with all the accessories. Over the years, Liberty has kept up with all the newest technology. My Consignors can check the balance on their accounts online and they love the store credit discount option. I would highly recommend Liberty4Consignment. The staff is so friendly and so helpful. I really think they should be the mold for all businesses and how great customer service is really done.
Review on Liberty Consignment
Vorteile:
My mother and father, who both own Consigned Designs by Ellen, have been working with Resale World for quite some time now. Without this product and the technical help that has been provided, we simply would not be able to do the daily business we do with such ease and confidence. The best thing about Resale World has been not only the simplicity of the product they offer but the constant access to techs who have never failed to be there for us or our business.
Nachteile:
I can honestly say the only problem I ever have is when I am adding items to our storefront, the picture loading takes a bit of time, but that obviously is a problem with our own computer processor and not an issue with RW.
Kommentare: I own a Ladies Consignment Boutique and we were ready to add another client computer. Initially we were using another consignment solution but it could not handle adding another client without consistent problems. We were looking for a solution as well as more functionality with reporting and customization capabilities. We converted our system to Liberty4 Consignment in September of 2010. The conversion went pretty smoothly. We had a few hiccups that Resaleworld fixed quickly. The software is easy to learn and I would recommend learning all that it has to offer, such as adding a pricing guide to the input screen and the various reports that are available. The support is great and prompt when returning phone calls. The team is friendly and puts technical terms in everyday language while resolving issues or answering questions. We are happy with the software and have only one regret - we wish we would have purchased this system first!
Excellent Consignment Software!
Kommentare: Before I opened Plum Consignment over 3 years ago, I researched all the POS systems available and went with Resale World's Liberty4 Consignment given their years in business, knowledge of our resale industry needs, system functionality and breadth & depth of the reporting capabilities. Since then I have added their Re-Commerce platform. I've been very happy with their online component and having it all under one roof integrated with our POS. Bonus: Excellent customer service & tech support (Mahaswar, Angel, Russ, Alex), prompt response time & if they don't have a solution for you, they can usually give you a work around until they add it to their next update. Be sure to check us out: www.plumgood.com P.S. Don't blame me if you find something plum perfect you just can't live without while you are on our website!
Good Software
Vorteile:
Liberty4 is a robust software and user-friendly. I like how i can customize the display and their online trainings are very helpful.
Nachteile:
It might be a bit pricey but if money is not your major consideration then this tool is worth considering.
Simple to use and Integral to our Business
Kommentare: My mother and father, who both own Consigned Designs by Ellen, have been working with Resale World for quite some time now. Without this product and the technical help that has been provided, we simply would not be able to do the daily business we do with such ease and confidence. The best thing about Resale World has been not only the simplicity of the product they offer but the constant access to techs who have never failed to be there for us or our business. Anyone looking to run, own, manage, or design a consignment business, would truly be missing out without the Resale World package. I could not imagine running, or operating our business without this product or the technical one on one help we receive.
