Sprout Social Erfahrungen

My experience in the social media with Sprout Social.

Kommentare: Sprout Social is the best social media management tool for the benefits of the users. I have experienced benefits after benefits.

Vorteile:

It is valuable to use social media to grow our experiences and skills. I have extracted the best ideas for my career from social media through Sprout Social. Where customer engagement is needed, Sprout Social is the best platform to discuss most this matters. It is generally easy to use. Very affordable with a month of free trial for all.

Nachteile:

This software is amazing. It is easy to understand and implement to. Nothing challenging.

One of the industry standards, but too pricey for us

Kommentare: it was great and I did not take long to understand all of the functionalities. Very simple to use and learn!

Vorteile:

It was able to accomplish any of my social media management needs and were always some of the first to hit the market with updates when social pages release new API's.

Nachteile:

There wasn't much I didn't like, but ultimately we could not agree on a pricepoint that made sense for my organization.

Expensive, Poor Usability, Questionable ROI, and Terrible Customer Service

Kommentare: Unfortunately, we ended up regretting our decision to use Sprout Social. It's very expensive. It has poor usability. Advertised features are often behind paywalls. It delivered questionable ROI (our team often preferred working natively in Meta Business Suite). What really put the nail in the coffin for us was the poor customer service. We missed our automatic annual renewal date by a few weeks, and despite wanting to cancel, they insisted we'd have to pay for the full year, whether we used their software or not. To us, that says everything about the company. If you need to trap people into your product, it must not be that good. Buyer beware. There seem to be superior alternatives, that cost less, and are more customer friendly.

Vorteile:

It has an extensive list of features and integration with all the major social media platforms.

Nachteile:

It's very expensive, has poor usability, hides advertised features behind paywalls, delivers questionable ROI, and provides terrible customer service.

You NEED Sprout for all social needs!

Kommentare: I have used Sprout both for personal and professional reasonings and the platform always exceeds my expectations!

Vorteile:

As a life long social media user and lover, Sprout makes it easy to do task such as social listening, scheduling, and reporting!

Nachteile:

I really don’t have any negatives about the platform other that the price could be a bit better.

Game Changer for Social Media

Vorteile:

The best feature of Sprout Social is that you are able to connect multiple social media platforms. I can also set up the user features which keep track of and approve any posts that a user wants to publish to one of our social media platforms.

Nachteile:

One thing which I little bit dislike about it is its cost s paying extra for features can make overall cost prohibitive as it is really hard for small business owners and individuals.

Worst decision we have made for a marketing platform

Kommentare: Terrible. One of the worst decisions we have made. Now that they are still charging us, we asked for support and they said they can only send articles and videos. Nobody can talk to us.

Vorteile:

The "pros" didn't turn out to be pros at all. We wanted our clients to be able to use the link from Sprout and review posts. Turns out, they had trouble with it and never used it. Every other feature can be found in systems 1/10 the price.

Nachteile:

They will not let me out of the contract. They auto-renewed me after a year for another year and we have since moved all our accounts elsewhere but they are still charging us $400/ month.

Great…but…

Kommentare: It’s a great product. I love the features but the price is just an undeniable flaw with the whole thing.

Vorteile:

Sprout Social's reporting and analytics are great, they have in-depth insights that help refine my social media strategy. The detailed reports are incredibly useful as well. Customer support is another area where it excels. Their team is responsive and knowledgeable, always ready to assist with any issues or questions.

Nachteile:

The price. It absolutely creates a barrier for smaller businesses in the ”money saving to scale” eras of their business. (Where I currently am)

Happy User

Kommentare: I've used Sprout Social across multiple jobs and have always been happy with the product and their team.

Vorteile:

Sprout Social is one of the best products for social media management and reporting because they have strong relationships with social media platforms. I've worked with other products in the past that constantly had disruptions due to the platform APIs.

Nachteile:

I wish they had access to more data (e.g. Instagram Reels, organic-only performance) , but it's an API limitation.

Great tool, very expensive

Kommentare: Overall an awesome tool, however there are less expensive options that do very similar things

Vorteile:

Spout social is a great tool for social media management. There is a lot of versatility for posting and engagement

Nachteile:

This tool is very expensive, and can be hard to justify for smaller businesses

My client loves Sprout Social

Vorteile:

I inherited his from a client and use it solely for them. It is simple for me to use on their behalf.

Nachteile:

It is very expensive compared to the other Social Media management tools I use for clients

A Great Social Scheduling Tool

Vorteile:

A very easy-to-use and understand social scheduling platform that is perfect for beginners and experienced social gurus. Provides excellent insights and analytics to help improve social growth and understanding of how certain posts are performing. Very simple to manage multiple social profiles at once, which is essential for any social media management business.

Nachteile:

The place that has the most room for improvement is the posting aspects. Many times I have scheduled posts that have not gone live, which leads to double handling when scheduling the posts in Sprout Social, and then having to post ad-hoc when Sprout doesn't send the post live.

Sprout Social the best, affordable, high quality, all round Social media management tool.

Vorteile:

Spout Social reduced the time that we needed to spend on Social media, by consolidating and automating our posting.

Nachteile:

We are waiting for Sprout Social to fully integrate with Google my Business.

Where business grows faster!

Kommentare: This enables users to control social media accounts with ease. The templates help to produce fast and effective content. This is a very helpful tool that ensures smooth workflow. If they reduce the price then it would be a very effective option indeed.

Vorteile:

The template collections help creators to create contents very fast and smoothly. It lets users to monitor competitors which helps to design marketing campaigns accordingly. This helps the business reach to the top at a very high pace.

Nachteile:

It is very expensive and their customer support is really bad. They literally ignore the problems reported to them. Which is very irritating. I hope they improve it soon.

Great if you can afford it

Kommentare: If you are a small agency or freelancer its unaffordable.It has a lot of great features to manage SM for each client and easy to get your reports.

Vorteile:

Scheduling.SM listening.Reports by plataform, date, etc.

Nachteile:

Very pricey.Limited amount of SM profiles.

It enables us to control our social media accounts and manage interactions efficiently

Kommentare: Thanks to its robust suite of features and tools, Sprout Social has facilitated the streamlining of our posting processes, as well as the management of follower interactions across numerous social media platforms. Additionally, it enables us to monitor comments, collect data, and access advanced analytics that aid in evaluating our success.

Vorteile:

I appreciate how Sprout Social consolidates numerous services into one platform, allowing us to easily manage all social media responses and inquiries. The ability to create sub-boxes and categorize them based on topics and events helps us better comprehend customer feedback and inquiries. Additionally, Sprout Social streamlines social media management by providing collaboration tools that allow us to easily seek feedback and approval from admins before publishing. The scheduling feature also enables us to plan posts across multiple platforms in advance. The listening feature is also useful in providing us with valuable news and data on a wide range of topics. Furthermore, Sprout Social allows us to capture and organize important data, which can be displayed in a structured manner through its reporting capabilities.

Nachteile:

The limitations of Sprout Social are relatively minor in my experience. Occasionally, the alert system may not function properly, resulting in delayed notifications that can hinder the promptness of necessary actions, particularly if the alert pertains to a publishing failure on one of the platforms.

Brings part-efficiency and valuable insights into our social media management process.

Kommentare: One of the most important business problems we are solving with Sprout social , is the problem of automating how we share contents to our social media platforms. By using Sprout Social, we are able to gather valuable intelligence about our customers and utilize them to improve our overall social media strategy.

Vorteile:

I love Sprout Social's listening feature. This tool allows us to eavesdrop on conversations the public is having about our brand on social media platforms. Being able to tap into these conversations helps us gather valuable intelligence and gain a better understanding of customer sentiments about our products and services.

Nachteile:

One of the biggest drawbacks of Sprout Social is the difficulty I encounter when attempting to publish posts to multiple social media platforms with a single draft. For example, when composing and scheduling posts to our Twitter handle, the enforced word count limit of 280 characters makes it impossible to switch a draft post meant for our Instagram or Facebook pages to be posted on our Twitter handle. This limitation has forced us to compose separate drafts for each social media platform where we have a presence, making the process of sharing content to multiple social platforms very cumbersome.

Lifesaver for freelancers

Kommentare: I was pleasantly surprised by the ease of sprout socials interface and how easy it was to onboard other colleagues. Since this was my first social media management tool, I was unsure if it would meet my needs but it surpassed it. Not to mention the newer features like the joint inbox tool is helpful when engaging with customers and fans .

Vorteile:

I enjoyed the multi account management, automatic scheduling and the analytical tools.. especially the competitive analysis. Most social media management tools don’t have competitive analyses

Nachteile:

At this point I haven’t found any cons with sprout social

Sprout Social, creates, measures, and analyzes social networks

Kommentare: All the tools it has are very useful, the customer service is good and it doesn't take long to respond, it's something remarkable since other similar platforms have very slow customer service. Its interface is intuitive, the menu is simple and the statistics are presented with easy-to-read graphs.

Vorteile:

Sprout social It is a platform with many functions you can publish content from social networks, create engagement and above all see a detailed analysis of the statistics of your social networks, Sprout social is a platform that has come a long way, it is a combination of content manager and a tool data intelligence, you can see a clear picture of how your company's social media growth is, the number of fans, likes, comments, and sentiment analysis what it does through comments and certain keywords today with which it determines if it is positive or negative.

Nachteile:

They need to add one of the main social networks, YouTube, many analyzes of all the users who are there are lost. Tik tok in my opinion is not well integrated, it lacks better synchronization with the posts, as well as with Instagram stories. And their prices are expensive compared to other social media management and analytics platforms.

Good tool for multiple account and advanced reporting

Vorteile:

Multiple account management and monitoring and advanced reporting with valuable insights plus scheduling

Nachteile:

Additional payment for advanced analytics and accounts getting disconnected frequently

It centralizes everything an organization needs for social media success.

Kommentare: Sprout Social was a magic bullet that allowed us to manage everything that was posted across platforms from one place, helping us to better control our platforms and increase our reach.

Vorteile:

Sprout Social is very effective, especially for duplicating posts and distributing them across social media, because automation allows us to do everything from a single dashboard. Sprout Social's scheduling functionality allows us to post to multiple accounts simultaneously or at different times based on priority. Sprout Social lets us schedule posts, generate reports, analyze data, and makes teamwork easy.

Nachteile:

I always want more improvements via upcoming updates, and I want to build more efficient artificial intelligence, so that we can manage all our social media sites better, like liking all flagged posts at the same time. Sprout Social may ignore posts.

Best customer service in this category, hands down. Big win with launch of listening product.

Kommentare: People seek out social media software primarily for automation. But that doesn't solve the workflow and analytics issues that social media and community managers face. Sprout enables us to load content and art into the automation platform as drafts, submit for approval and then automate posting. We also need a competitive edge as an agency, and using this software with the ability to provide more robust analytics than what is provided in the native platforms is a huge win. The biggest improvement we've seen to social media tools in general came from the launch of the social listening tool. However, the pricing model is hindering us from being able to use it. Big bummer. And it can be fixed. We hope you will consider applying the agency model pricing structure that exists for all other functionalities to this particular function. It's essential for us to be able to incorporate it into our new biz process and the current cost structure is preventing us from doing so. Please help!

Vorteile:

The agency model sold us. Big win to invite larger groups rather than paying by the "seat" as previous models and other services demand. The approval process and analytics go beyond what is available in the native platforms which is essential for business use. The social listening is what we've been waiting for--and will be instrumental in our relationship moving forward. With that said, there is a caveat, listed below.

Nachteile:

The social listening is amazing. However, the sales model is seriously flawed. Our clients will not pay every month for each social listener. Moreover, our agency needs to use this as a way to earn new business. We have many pitches in process at any time and it's not feasible for us to pay every month per listener. As such, this amazing service is not available to us on the scale it needs to be. Please come up with a better pricing model so we can use and sell this service. As it stands now, only the really big agencies will be able to afford it. You need the mid-sized agencies like us (about 50 employees). Just like the agency model sold us by not having to pay by the seat, we can't pay per listener. If you made that available to us, say 3 listeners per client in our agency model, that would be a win. It would limit the number so you could up-sell in those cases where big companies want to listen for a lot of different indicators, but it wouldn't prohibit the broader use of the tool for the masses--which will drive significant growth. Additionally, this is a huge differentiator for your business. If you make it out of reach for most clients, you loose your edge. Help us. Help yourselves. Give us this tool! And give it to us in a way that our clients will pay for it.

The Most Effective Social Media Management Software.

Kommentare: This product is just what we require. We manage various social media accounts due to our work, which enables us to keep a solid online presence.

Vorteile:

Never has managing several social media accounts been so simple. Time is significantly reduced by switching between accounts and scheduling postings. The reports provide precise information about how everything operates and aid in making informed decisions. My teammates enjoy utilizing the user-friendly Functionality since it is so effortless.

Nachteile:

The expense is the only drawback. It would have been much more sought after if the pricing had been slightly lower.

Efficient way to post social content

Kommentare: The need to be able to schedule future posts across all platforms

Vorteile:

It saves us so much time to be able to have one post posted across multiple platforms. It was a real time suck to need to login to multiple platforms, paste copy, upload images, and post. It is alos great to have all analytics in one single place.

Nachteile:

I do wish you could use the same post and schedule different times per platform. I also wish it would automatically resize images for the different platform specifications.

Nicer interface than Hootsuite

Kommentare: It puts all our social media profiles in one place for the small businesses that we manage. We can run customized reports that show the analytics for single or multiple profiles to see which posts are the most engaging and our follower/friend counts. Replying to questions or messages is easy to do right in Sprout. It streamlines what would be a cumbersome process of monitoring profiles for about 15 profiles on Facebook, Twitter, and LinkedIn. You can also see the feeds of handles you follow to find and reply to posts on Twitter.

Vorteile:

Sprout lets you add multiple profiles from multiple platforms and schedule social media posts at whatever times you want or using a queue with times set by you. The listening stream can be customized so that you can choose whatever profiles/hashtags you want to see at that time. You can reply, assign posts, forward posts, retweet, retweet with comments all from the news stream. It works well with Zapier for RSS automatic posting of blog posts also. We started using it about 7-8 years ago, and the price has not changed for us, so it's a very good value for our money. The dashboard is easy to use and has multiple types of views, like calendar, so you can see if you have a lot of messages bunched up and spread them out. Support is good and the Sprout All Stars Slack group is another souce of information. Over time features have changed because of changes to Facebook/Twitter/LinkedIn, but Sprout has consistently improved the platform and added or revised features as needed. It's a great tool for small/medium businesses. You can mark messages as read/done to get them out of the stream.

Nachteile:

Sometimes the software logs you out when no one else is trying to log in. It can also sometimes seem like a post has not been scheduled but when you refresh the page, it is there. It works better with Twitter than Facebook or LinkedIn, so if those are your main platforms you may want a different tool. I think the issue may be more with FB and LI changing their rules than Sprout.

Best social media tool for content

Kommentare: Great!

Vorteile:

It is focused on getting the content out and scheduling it. It is also geared towards answering questions from clients.

Nachteile:

It could do a better work on the analitical side