Schedulicity Erfahrungen

I have utilized online scheduling for over 15 years and this system is the most user friendly of any

Vorteile:

I have used many other systems and many of them are clunky and difficult to use. My high tech clients and my computer newbie clients alike tell me they appreciate how easy and intuitive the options are. I like that it doesn't require that I take payment or payment information from my clients. I don't want to scare them away when they want to work with me. I like that I can keep track of packages by date so I know when packages have been purchased and what is left over easily. I like that system works well on a phone and on my computer. The staff response rate is incredibly quick and knowledgeable, it also feels personal, like a friend is writing me about the status of my request, not just a down and dirty response. When staff doesn't know the answer, they get back to me fast. Other systems I have used have bugs in the system that they have expected us to get used to. I have only had one time when we couldn't use the system for a very brief period of time in over 5 years of use. Love the fact that we can customize personal time into the schedule easily, and that we can click on it to change individual or series appointments, very useful.

Nachteile:

I would love to look back on dates for even longer than the system allows - years back would be great. It really has replaced my datebook and I have always been a paper datebook girl but this was too easy too use for everything. I had so many people using the online system that I couldn't keep up with the paper option, it was no where near as up to date as the online system. I would like the date to be more obvious for package purchases than it is currently. You can see when it was purchased in edit, but it's not visible unless you hit that button.

Easy to use + Outstanding customer service

Kommentare: Outstanding customer service. Very helpful and resourceful staff, I always got a prompt and warm response to my inquiries. I felt supported and well cared for.

Vorteile:

Very simple and intuitive setup process. Super user friendly. Loved the add-on format for selecting the services I needed, not paying for features I wouldn't use.

Nachteile:

I would have loved to be able to translate all of the automated emails for my francophone clients and be able to offer them with access to their accounts on a French platform but overall I was so satisfied with the product I found it was worth working around this minor issue!

Extremely useful yet comes with glaring unacceptable cons

Kommentare: I'm ready to leave Schedulicity because it has been over a year since they said certain features would be "coming soon to Canada" and they haven't yet.

Vorteile:

I like how easy it is to customize group fitness/class settings to suit the unique needs of my business. I believe this platform comes with a high number of features for the price, so many would likely consider this high value.

Nachteile:

PACKAGES: I think it is unacceptable that a business can add tax to any products or services EXCEPT PACKAGES. It makes absolutely no sense why I can charge my clients tax for personal training, group fitness but NOT packages/class session packs which is how I sell most sessions to clients. Schedulicity suggested that I just include taxes on my listed prices for packages. This is a terrible suggestion as the pricing will appear high, at a glance, when packages are supposed to appear to be reduced in price. Also, Schedulicity boasts all over their website about how they make it easy for business owners to track taxes and run reports etc. yet since I sell a lot of packages I can't simply run a report to see how much tax I have collected in a year. With Schedulicity's suggestion to include tax in my packages I'd have to create extra accounting steps for some purchases but not others. CLIENT USER EXPERIENCE: In the client App it is hard for a client to see the details of classes they sign up for. There is a tiny "i" that the client has to tap in order to open a window to show them the location and extra details about their booking... none of my clients have ever been able to see this "i" button on their own so they just text me unnecessarily with questions that should be easier to find in their app. PUBLIC BUSINESS LISTING: Any service or product that you create for your own needs behind the scenes like freebies or one-off visits are visible to the public incl. pricing.

Great value

Kommentare: Overall positive.

Vorteile:

This was an easy software to use and set up. It helped us with logistical services around transporting kids from multiple schools to one studio for our after school yoga program.

Nachteile:

This software was great for the average yoga studio. Easy to use and easy to see roster settings.

Started out great

Vorteile:

Ease of use for scheduling as a budding business

Nachteile:

Long after we cancelled somehow new clients were able to book and showed up for appointments they didnt have or schedule

The Defined Scheduling Platform for Enterprises.

Vorteile:

Schedulicity has suitable measure that brings appropriate scheduling, and the formation of of proper communications structures is something the vendor has done.

Nachteile:

Schedulicity has an inclusive option, that allows businesses have the valuable scheduling measures.

Works incredibly well for customers and businesses alike

Kommentare: Overall schedulicity is an incredibly useful application. I would recommend it for any salon trying to find a better way to manage appointments and allow customers to book them without having to have a dedicated receptionist.

Vorteile:

Have heard wonderful things from customers about how easy it is to use Easily manage a whole team of individuals schedules with the app Makes appointment booking for salons, restaurants, businesses, students, and even a sales team easier The interface makes it possible for anyone to use this software with ease

Nachteile:

While it works very well or many facets of business I have used this software in both a salon and a restaurant, on both the customer and business side. I can say that it is not necessarily built for every single industry and I feel providing that flexibility would allow for the software to be more useful for individuals who maybe work in two separate fields.

Schedulicity is Simple Scheduling Software

Kommentare: Every day laid out for me just how I wanted, no confusion, immediate notifications. Can't ask for more.

Vorteile:

SO easy to use, everything is laid out simply and thoughtfully. They clearly gear their product to their appropriate audience and that is much appreciated. When I worked in the beauty industry, all I wanted was to deal with my clients, not spend time on over complicated apps or scheduling software. Schedulicity allowed me to do just that.

Nachteile:

The problem is not with THIS software, the problem is with the over abundance of salon and spa scheduling software. There are literally hundreds to choose from and no real industry staple. My vote for the standard is indeed, Schedulicity.

Better than sliced bread!!!

Kommentare: I have used Schedulicity for my tutoring and test preparation business for almost three years. I love that I can integrate the app into my website and Facebook page. I keep my customers on my pages rather than sending them to a third party. The company is very responsive to the needs of their clients. The app if forever changing to better meet our needs. I am now able to change pricing per customer rather than just by service which is one of the suggestions that I submitted. For an extra $10 a month, you are able to add other providers on your account and you can change your plan at any time. I do not use the payment processing as I have PayPal integrated into my website. Again, I keep my customers on my website!!! Feel free to look at my website to see how I use the program, www.PromiseLearningATL.com

Vorteile:

Ease of use, ability to customize for any business, multiple providers can be added, mobile and web interfaces, appointment notifications, integrates into my website and FB page, great customer service, always changing to better meet my needs

Nachteile:

Payment interface is not PayPal

These people are rock stars!

Kommentare: Their technical support is outstanding, they always respond quickly with professionalism. Open communication within the app or email helps fix issue in a fast manner. Ease of use for clients.

Vorteile:

Quick support Frees up your time confirms appointments for you Notifications Android & Apple friendly Ease of use for clients

Nachteile:

Cannot set up special booking times for specific clients Doesn't offer 0 minutes finish time which I feel is important

Buyers Beware

Kommentare: ok

Vorteile:

User friendly for the customers. Very efficient in notifying customers

Nachteile:

Schedulicity does not protect the business that gave them business listing......i.e. customer creates a user name and password to compete with other businesses. Once a customer put a password and user name in the system, then they can go to other businesses in the system and use their same user name and password. i.e. like a beauty salon or a massage salon employee wanted to branch out on their own, then they already have their log in information. Schedulicity does not protect businesses customer list that was created by the business.

Fantastic, Clients Love it!

Vorteile:

It's easy for my clients to use. In the years I've on my business I have tried four different schedule. All fell short on one thing or another, Schedulicity is the only one that has maintained and increased in excellence. My clients consistently report to me that they're amazed at the ease of use, even my elderly clients with limited computer experience have no trouble at all. In fact, I think it makes them feel good to be able to schedule their own appointments.

Nachteile:

Honestly I can't even name one! I never thought I would be able to say that about a scheduling software program but they have all corners covered and should I have a question about making my business better they are always there to provide hints and tips. I just love them!

Schedule with schedulicity

Kommentare: I definitely would recommend this for a large or very amazing organization that wants to stay focused and business oriented and professional

Vorteile:

There are so many great features to this application. Weather is that you’re doing just appointment keeping or managing calendars or actually using it for yoga/salon services or one of the numerous other applications and features of this app offers it is phenomenal for keeping your business or organization completely organized. The online payment portion is incredible because you can make sure that everything is paid for upfront and the fear of having a no call no show or someone like you off and nothing being paid for isn’t any fears anymore.

Nachteile:

Some of the cons are that sometimes it’s not as user-friendly for some people as it is for others. I think it offers so much that sometimes it can make it harder for some people in order to be able to use

Easy to Use...Love it

Kommentare: I have loved using Schedulicity. It's simple and convenient.

Vorteile:

I love this platform because my patients and I all find it easy to use. It's been wonderful having my patients schedule online versus calling me directly.

Nachteile:

There are really no disadvantages to this software. If I decide to start doing all of my patient files electronically, then I may need to find an alternate platform, since Schedulicity is merely for scheduling, and not a full mental health/healthcare platform.

Schedulicity is the best scheduling program we have EVER used

Vorteile:

Excellent customer service and support. They are so much fun to work with. Great manors and always super helpful. They always try to work it out no matter what it is. Really awesome team and company!!

Nachteile:

That they are not our neighbors because we'd love to hang out with this gang. They have such good energy. I'm not talking about a few....Our experience is the same with everyone we've dealt with across the board.

Great Scheduling App for Small Businesses

Vorteile:

When I first started my small business, I was searching for scheduling apps that met my needs. I noticed other businesses using Schedulicity and decided to give it a try. It was a great choice! The interface is pretty straight forward. You are able to add client profiles easily and they send meeting reminders.

Nachteile:

The only issue I've had with Schedulicity is my reminder emails not being sent out. Luckily, their customer service is excellent. The problem was solved the same day.

Best On-line Scheduling

Kommentare: I recommend this software to all my friends who run small businesses that are service oriented.

Vorteile:

I looked at a number of options before choosing Schedulicity. It's so user friendly, affordable, and so many amazing features.

Nachteile:

The only thing I don't like is that a client can't go in and make reoccurring appointments.

Cost Effective Scheduling

Kommentare: Schedulicity is wonderful. Customer service is great. They always respond quickly to my requests and figure out workarounds for my company's needs.

Vorteile:

I like that the software is easy to use and that you can set up text reminders and appointment reminders for your clients.

Nachteile:

The software does not have the ability to search for next open appointments. But overall it is a great product

The assistant that I didn't know I needed

Vorteile:

I can share my booking link, and current or new clients can book and pay without any additional effort on my part.

Nachteile:

I'm missing 2-way sharing with my calendar. It would be so nice to have my appointments that are booked on my Google calendar also reflected in my Schedulicity account so that I would not need to worry about blocking off time in my availability when personal appointments come up.

Although I do not use all the features offered, I appreciate the add-ons that are offered

Vorteile:

Very easy to use and reliable, customer service is over the top awesome, love the convenience of having online booking (for me and my clients)

Really improved my show up rate

Kommentare: 99.9 % show rate with little effort from me!

Vorteile:

easy for customers to schedule and keep appts. Beats tracking it manually. Set Allows us to set and enforce scheduling policies

Nachteile:

Square transaction rates are HIGH. Ability for one login to schedule multiple attendees to same event needed.

Does the job

Vorteile:

It allows you create a login and be able to pick whatever service you want and whatever time works best with your schedule. In my place, I used it to schedule a hair cut. It allows the company to be able list their services, how long it takes, and be able to schedule it without the hassle of doing it over the phone. I liked the ease of use. If you're in a larger city, I'm sure you'll have a wide variety of services you can schedule.

Nachteile:

It's not a very modern website and very bare bones feel. Because it's geared to be for any type of business, it's not flashy. I would be concerned with scheduling with any company I wasn't recommended or didn't know well because you can't tell what's safe and what isn't safe.

Schedulicity has been great for scheduling client and customer consultations in a streamlined way

Kommentare: Using Schedulicity has been great at simplifying booking client consultations for our firm. We wanted something relatively straightforward, simple, and easy to start using, and we certainly weren't disappointed. We often deal with high volumes of clients coming in for personalized consultations, so it was essential that my team learned to leverage a platform like Schedulicity that could be up and running very quickly. Overall, we've been very pleased.

Vorteile:

Of course, the booking system is the prime feature my firm loves leveraging. I really like how our clients can customize their booking pages with us. Additionally, the automated reminders linked to text, email and social media have also been very helpful to our team.

Nachteile:

Overall, we prefer the functionality of the desktop version of Schedulicity over the mobile app.

So glad I made the change

Kommentare: Glad I made the change.

Vorteile:

Too many to list customer self booking saves me so much time.

Nachteile:

None really

Highly Recommend

Vorteile:

It's Super user friendly, versatile, and has many of the features I was looking for.

Nachteile:

A bit pricier than other options but overall a good value for the services provided.