Starboard Suite Erfahrungen

Multiple features and outstanding customer support.

Vorteile:

Not only is the software user friendly and easily managed by our employees, but the SS customer support is outstanding. They have always been willing and able to answer and questions quickly and effectively.

Nachteile:

Cons are slim to none as SS keeps releasing new updates and user-friendly features.

Well worth the switch

Kommentare: It is always a difficult decision to switch to a new reservation system. It was no different for us but we knew when we chose Starboard, we'd made the right call. The staff have been incredibly helpful. Every time we come up with an idea that would make the reservation system better for us, they are willing to listen and try to create that functionality for us.

Vorteile:

There are many great features but one of the things we found most valuable was the willingness to create functions that would work well for our business.

Nachteile:

One thing I would really like to see is a way to check in parts of a group. Some people book as a group but don't arrive at the same time. It would be nice to check them in as they show up.

New User Review

Kommentare: Overall, i think this is a great software. For a new user, it is pretty self explanatory without a lot of training involved. However, I would like to know if there is an on line training that I could go through on my own.

Vorteile:

The lay out is extremely user friendly and easy to read with multiple bookings and multiple excursions.

Nachteile:

When i want to find a reservation the only way i know how is to go to reservations and search by guest name. sometimes i may not remember the guest name and the live manifest does not show me the bookings unless they are checke in.

Schooner Adventure

Kommentare: Very positive.

Vorteile:

Ease of use with ticketing. Attractive online format. Extraordinary customer service.

Nachteile:

Not easy to incorporate html or images. Reporting is a bit cumbersome to get the data we need.

Private Day Charter Company Review of Starboard

Kommentare: Absolutely excellent, I have already recommended it to several other charterers I know that use FareHarbor as I believe it is a superior product.

Vorteile:

There are a lot of features that will allow us to grow overtime without needing to find a new alternative. We are a large ticket price company, so the BIGGEST benefit of the software/company is the pricing structure not gouging my customers.

Nachteile:

So far I haven't found anything that I have had an issue with in general, while im sure some may exist my overall experience has been positive.

Best Replacement Software Ever!!

Kommentare: We really hit the jackpot with Starboard, since being forced to give up an in house software program, it was really hard to find something with all the features that each of our departments needed. Starboard has really come through for us, the team worked with us to set up the system the way we needed it make sense for us. This system is almost comparable to what we had before just updated 20 times better. our company books tours for groups and all our clients are impressed with the professionalism of the contracts they now receive.

Vorteile:

Ease of use, Functionality, easy to follow navigation, reporting

Nachteile:

the ability to be able to email right from the program with our own email address instead of a standard starboard one.

A welcome addition to the online booking platform space!

Kommentare: Honestly the ease of guest check in has to be the biggest benefit. Overall the time saved and smoothness of our checking in process is purely down to the starboard system. Made office life so much easier!

Vorteile:

The software is super user friendly, much easier than our previous software Rezdy. Modifying starboard to tweak it our personal needs was super easy. Customer service was 5 star! Loved how the sign in messages used maritime lingo-fun touch!

Nachteile:

We definitely had minor issues here and there, but they always got resolved quickly!

Great reservation platform to guarantee you don't overbook.

Kommentare: Hands down a great experience and outstanding platform capabilities.

Vorteile:

Set's us apart from competition because we can make sure we don't oversell capacity on our vehicles. Platform is very user friendly and when we need customization the tech team quickly works with us to accommodate.

Nachteile:

Not yet a feature to "add to basket" to purchase multiple ticket items in one transaction.

Starboard

Kommentare: With ten years of tourism experience, I wish I had this earlier in my career

Vorteile:

That it keep saying a record of all edits. It's very useful to keep track

Nachteile:

The notes would sometimes merge or text format wouldn't stay in the notes

Seems fairly straightforward

Vorteile:

I most like the view and filtering options. Being able to select different views and to filter on various fields allows me to focus on and find the specific information I need.

Nachteile:

I have not been able to figure out how to get the mobile app on my phone. I can't find Starboard Suites itself, let alone the customized version for our tour company.

Outstanding reservation system

Vorteile:

My company has used Starboard Suite for several years and would highly recommend their reservation system. Our reservation system is customized, user friendly and relative to our industry. They have developed an app that we used on both IOS and Android platforms. The customer service is without a doubt outstanding. I would highly recommend Starboard Suite reservation software.

Nachteile:

I can not report anything negative about Starboard because they have met all of my needs.

Very easy to use

Vorteile:

My coworkers and I had a short tutorial on how to use starboard and we haven't had any issues since!

Nachteile:

You have to remove items without saving them in order to interact with the schedule

Fantastic Reservation System Software

Kommentare: We are very happy that we went with Starboard Suite after reviewing dozens of options. The cost, features, support and ease of use for our customers and staff has all been very positive.

Vorteile:

The support is highly responsive and always exceedingly helpful. They are constantly developing and adding new features as well.

Nachteile:

Some functions are not completely intuitive for someone who isn't highly technologically minded to access. They are there and actually easy to use, but sometimes I need to be pointed in the right direction. Luckily the support is there to do that quickly.

Incredible Customer Support

Kommentare: The team at Starboard Suite does a phenomenal job responding to inquiries and making schedule adjustments for us and does so extremely quickly. This is great for us when we want to make pricing changes, add new locations, or offer specials. The software is easy to use and the functionality is great for our customers. We shopped around quite a bit and not only was Starboard Suite an incredible deal, they were also the easiest to communicate with and had by far the best customer service. If you are shopping for a scheduling software to use, look no further. These guys are the best!

Vorteile:

Ease of use. A lot of features.

Nachteile:

I would like to be able to make mass changes to mass event adds that I had done in the past.

Best System for Tourism

Kommentare: The training day was very helpful and the staff is pretty much always available to answer questions or help identify problems.

Vorteile:

This is by far the easiest reservation system I’ve used to book reservations. Easy to view and sort the calendar and dashboard features, and the mobile app works surprisingly well in a pinch when I don’t have my laptop. Refunds and cancellations are smooth and easy.

Nachteile:

It is a bit difficult to add employees to events, but it’s not really something that is a deal-breaker. Can be a bit slow at times, needs a good WiFi system.

Starboard has been the missing link to really unite our sales team, reservations agents and online

Kommentare: Cloud based can be accessed anywhere; week view allows you to see multiple options for a tour you want; combines private and public; easier access and integration with accounting; increased transparency and accountability for bookings both private and public; more modern website; pre- and post marketing opportunities...

Vorteile:

It is incredibly intuitive. We are a seasonal operation, and have a large reservations team to train in a short amount of time. Starboard has cut down on training time. I also love the viewing options available - by week, by day, by resource, by event types, etc. The fact that it is cloud based and can be accessed from anywhere. The support team is incredibly responsive to our endless questions/requests.

Nachteile:

So far anything we had issues with, the support team has been able to walk us through solving it or adding something new. Not being able to copy and duplicate a private booking over multiple dates is the only thing left on our wish list.

Better than Fareharbor

Kommentare: Support is excellent and very responsive. I have only just finished setting up the system, so time will tell, but overall I'm impressed.

Vorteile:

I left Fareharbor for SRBD for two reasons. The fee that charged per person is more reasonable and the ability to quote out charter dates with contracts. For the most part, it does everything else you need, and in some cases more.

Nachteile:

The online widget isn't as customizable as I would like. The calendar is good and looks decent, but the user experience could be improved.

Starboard is a great system and easy to learn!

Kommentare: The main benefit would be people not overbooking the boats which is a great relief . Starboard Suites is very organized and it is easy to find customer information when needed.

Vorteile:

Starboard is very user friendly. Its easy for people to learn even if they aren't great with technology. Navigation through the site along with changing trips and such is uncomplicated and in our busy environment you need that. Whenever we have needed help or to change something it gets done right away there's no hour plus wait on the phone. All in all I would definitely recommend it to any company.

Easy to use and very helpful

Kommentare: It helps organize and give a quick overview of the tours that are happening throughout the year at the company I work for.

Vorteile:

I love how it is now colour coated so all of our tours look differently and it is easier to tell what you are looking at.

Nachteile:

I dislike how you cannot see the price of tours without going through the booking of a tour. I honestly cannot think of many things that I dislike regarding the software.

We used another software system that was not compatible to what we needed & Starboard is great!

Kommentare: Keeping track of daily flights and reservations, being able to see immediately if we are going to have a good or bad week.

Vorteile:

Easy to use and navigate. The clarity and script is great and eliminates any overstraining of eyes. The different tabs are self explanatory and covers the Q & A needed to operate the system.

Nachteile:

I really don't have a con maybe the fees but they really are not that bad. Sometimes when there is a refund issued the info has been cancelled but not really an issue.

Feedback

Kommentare: It was a pretty good experience with less trouble.

Vorteile:

It is a good software that we can easily find any reservations needed as quickly as possible.

Nachteile:

One time it took a while toload information while booking.

Great reservation system with an accommodating staff that answers all my questions!

Kommentare: I like the reports and the that my reservation system has a involved customer support so I don't have to spend hours trying to figure things out.

Vorteile:

The library of how-to articles and the quick response of their staff. Whenever I call their support line I always get knowledgeable staff. If I can't figure out how to do something or if I need something done that is unique to my site they are happy to code me a unique solution or take on any challenge I throw at them.

Nachteile:

Its still new and updating to the latest apps. They are in the process of coordinating their site with apple apps and other sites that i run with my business.

An improvement on our old system

Kommentare: The reps have been really proactive working with us to give us a system with features we demand. We have been coming at them with things we want/ need and they are on it creating a system that is practically custom built for us. Their response time to our questions and wants is super fast. On the whole this is a real improvement from our old system and they are constantly making it better.

Vorteile:

Less paper as you can charge credit cards through the system.

Nachteile:

Inability to see if people have opened mass emails (but they are working on it!)

Starboard Review

Kommentare: I enjoy using the program. It makes my job a lot easier.

Vorteile:

The program is very easy to use and follow.

Nachteile:

I don't dislike anything about the software.

Great Way to manage schedule

Kommentare: Excellent

Vorteile:

Filter feature to narrow down just my schedule

Nachteile:

No complaints so far very easy to use and manage reservations