LabDaq is an all inclusive laboratory information software than generates custom reports.

Bewertet am 8.2.2018
Barbara W.
Laboratory Supervisor Clinical Laboratory Scientis
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: The support is by far the most amazing feature of the software. The knowledgeable staff remote into workstations and 100% can resolve issues within two days if not sooner. All types of testing platforms are compatible for transfer of medical testing results into the LabDaq interface for report generation. I used this LIS for general and esoteric testing results, and both applications look great. Levey Jennings charts are easily printed to display quality result data for a desired range of time, even comparisons of different levels of controls can be displayed. Reports can be faxed, or emailed to client directly from LabDaq.

Nachteile: Not all custom features are part of the base price, certain add on features are an additional fee. There is sometimes a considerable wait for a call back from the technical staff, which can be a huge problem if patient results are pending.. LabDaq staff does triage customer calls, which is always a help in moments of panic. The knowledgeable staff can typically resolve issues quickly, when there is not a long wait for assistance.

Antwort des Softwareanbieters

von CompuGroup Medical an 15.3.2019

Thanks, Barbara. Connectivity and support are two of the biggest benefits to CGM LABDAQ. CGM LABDAQ interfaces with more than 400 systems including billing, EMRs and reference labs, and public health labs. Because we have such a range of clients, we offer options to ensure that each client has the tools they need. Additional options can be added as needs change. Support is available through a dedicated, in-house team that can help with everything from training to developing or implementing new third-party interfaces. Response time and efficiency is critical and is an area of ongoing improvement and importance at CompuGroup Medical.

LabDaq Version 4

Bewertet am 5.8.2019
Alycia Y.
Lab Manager
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: we use LabDaq for our moderate complex OB/GYN office laboratory, four instrument interfaces help us function efficiently, interfaces with our EMR, Athena.

Vorteile: extremely user friendly and modifiable. it is easy to add new tests, update QC ranges, etc.

Nachteile: We opened a second location this year and it was not easy to add a second facility. We did not wish to have additional costs to update the LIS to allow for this.

Antwort des Softwareanbieters

von CompuGroup Medical an 19.8.2019

Thank you, Alycia. LabDAQ 4 was designed to grow with the changing needs of your lab, and the new CGM LABDAQ platform continues that evolution with exclusive software options including LAB IQ, Inventory Management, Workflow Management, Document Management, and Specimen Storage.

The new concurrent licensing system helps labs control costs by offering the ability to install the software on many workstations at no additional cost.

Going forward, CGM LABDAQ users will continue to receive new updates and features. Based on feedback from clients like you, the recently released version 19.9 included new, user-specific layouts and enhancements to requisition maintenance. We enhanced the turnaround time monitor and simplified the workflow for receiving samples.

Thank you for being a longtime client. We look forward to helping you again as your practice continues to grow.

Pros and Cons of labdaq

Bewertet am 16.8.2019
Desmond G.
Regional Laboratory Director
Krankenhausversorgung & Gesundheitswesen, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I liked how easy it was to navigate and our staff can use it with out difficulty

Nachteile: The server quality can be improved and the importer/exporter software can be improved as well.

Antwort des Softwareanbieters

von CompuGroup Medical an 21.8.2019

Thanks, Desmond. Our in-house development team always has ease-of-use in mind. With CGM LABDAQ, users can each customize their own homescreen with shortcuts frequently used analyzers and reports.

Clients may use any capable server, but CompuGroup Medical offers lab servers that have been pre-configured to the needs of different laboratories and the requirements of the CGM LABDAQ laboratory information system. Through hardware and software, our developers are always trying to improve user efficiency. The XML Importer/Exporter became even faster with the recent release of CGM LABDAQ version 19.9. Existing CGM LABDAQ clients receive the latest version of the software at no additional cost.

New user to LabDaq

Bewertet am 6.12.2016
Kerri W.
Business System Analyst and trainer
Medizinische Praxis, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have been on this software for 11 months. Our initial go live was terrible. After attending the UGM we were able to make some connections in the customer service area and get a better response when we needed it. Training before going live was not what it should have been for all users.

Vorteile: That we were able to build a bi-directional interface with our EHR software and lab vendor.

Nachteile: Customer service is a little lacking, but slowly improving.

Antwort des Softwareanbieters

von CompuGroup Medical an 15.3.2019

Thanks, Kerri. In the years since you wrote this review, CompuGroup Medical has focused on strengthening its process for training users and implementing the software within a client's lab. The implementation process is more comprehensive now with a focus on creating a relationship between the laboratory and CGM. Key users receive training both onsite and remotely; communication is facilitated through dedicated, in-house support and service teams; and weekly check-ins provide a dialog for updates and questions between CGM and the client. Support is provided as the new system goes live and continues after the installation is complete.

Great system. Easy to setup and maintain.

Bewertet am 14.9.2016
Mark P.
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This system is used for all laboratory information and is critical in our day to day operations.
Support can access the system remotely if any problems occur. The reports are easy to set up and look very professional.

Antwort des Softwareanbieters

von CompuGroup Medical an 15.3.2019

Thanks, Mark. Some laboratories set themselves apart by promising uniquely customized and detailed reports, and that is something CompuGroup Medical and its in-house support and development teams can provide. As you've seen, CGM LABDAQ assists with workflow; manages vast amounts of laboratory data; and interfaces with analyzers, EMRs and reference labs, public health labs, physician's offices, and more. CGM LABDAQ has been designed to be the backbone of any clinical laboratory.

Labdak

Bewertet am 30.11.2018
Kimmyanne T.
IT MANAGER
Medizinische Praxis, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It is simple and easy to use. Searching for patients and general informat i on is very quick and easy process

Nachteile: I have been usimg this software fot a period of timecand I do not have any cons

Antwort des Softwareanbieters

von CompuGroup Medical an 15.3.2019

Thanks, Kimmyanne. CGM LABDAQ was designed with ease of use in mind. User-defined rules can help with automation and workflow. The customizable homescreen puts your most popular workflows and reports right up front. Even the reports themselves can be customized to fit the expectations of your laboratory or its clients.

CGM LAB DAQ

Bewertet am 25.9.2018
Maritza C.
Program director and instructor
Hochschulbildung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Purchased to introduce students to the laboratory information system functions and use.

Vorteile: The price of the software and the use of the program.

Nachteile: Have to contact Tech support every time we need use it.

Antwort des Softwareanbieters

von CompuGroup Medical an 15.3.2019

Thanks, Maritza. Best wishes to you and your students. Because of your classroom environment, you are in the unique position of wanting to reset the system before every class. The dedicated, in-house tech support team at CompuGroup Medical can help you through any issue including the challenge of resetting the software to begin fresh with a new group of students.

CGM LABDAQ can be scaled and configured to the needs of each laboratory. Lab managers have the opportunity to control costs by only using the options essential for their unique environments, like the Student Simulator option we have available for clients like you.

amazing platform that could be improved

Bewertet am 12.12.2018
Taoreed A.
LAB MANAGER
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Simply amazing thus far and meets our daily needs

Vorteile: * ability to customize and rearrange features within the program
* very supportive and responsive tech support
*login or log out time frame can be adjusted to user's preference
* ability to bring hidden features to the home screen
* Remote solution

Nachteile: None
Still learning the ins and outs of the product

Antwort des Softwareanbieters

von CompuGroup Medical an 15.3.2019

Thanks, Taoreed. CompuGroup Medical puts a lot of effort into developing a configurable and scalable Laboratory Information System. For small physician office labs or large, independent reference labs, CGM LABDAQ can be configured and optimized to fit the evolving needs of growing laboratories.

THE WORST customer service

Bewertet am 1.6.2017
April M.
Nurse Manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: There is absolutely nothing good I can say about this company. Our software never worked properly and they were unable to fix it and kept blaming other people.

Nachteile: Can I give less than one star on customer service? Literally THE WORST company I have ever dealt with in business or anywhere else. They were not able to get our system working properly for 3 YEARS! Getting anyone to call you back was impossible and when I did get a hold of someone they were worthless in regards to fixing the problem. DO NOT use this company!

Antwort des Softwareanbieters

von CompuGroup Medical an 15.3.2019

CompuGroup Medical has continued to make strides with its dedicated, in-house support team in the years since your maintenance contract concluded. Under new management and with a renewed focus on communication and speedy resolutions, CGM's growing support team is dedicated to fast and thorough support for CGM LABDAQ clients. Depending on the changing needs of any laboratory, support can even lead to the development of interfaces to new third-party software or the implementation of more than 400 previously developed interfaces to billing systems, EMRs, reference labs, and more.

CGM LABDAQ Review

Bewertet am 8.5.2018
Sean T.
Producer
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis

Vorteile: Nothing! I wish I could say something good about them. But I can't. They have mislead us from the beginning.

Nachteile: They just don't get it. I have tried for a long time to explain how this system should work for a laboratory. They gave us the run around for 2 years and still haven't addressed our issues.

Antwort des Softwareanbieters

von CompuGroup Medical an 15.3.2019

Thanks for the feedback, Sean. CompuGroup Medical assists clients with a dedicated, in-house tech support team. Whether a lab needs guidance, a custom report, a new interface, or something else, CompuGroup Medical will assist in supplying or even developing the additional functionality. While CGM respects your comments above, the company is aware that your frustration actually stems from issues following unpaid bills. CompuGroup Medical assures other clients that they can expect a positive experience when they adopt CGM LABDAQ as their new laboratory information system.

Worst customer support time and again

Bewertet am 12.6.2016
Jay G.
Forschung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have nothing positive to say about this product. Lot of bugs and customer support is practically non-existent.

Nachteile: Just about everything especially the customer support

Antwort des Softwareanbieters

von CompuGroup Medical an 15.3.2019

In the years since your review, the developers at CompuGroup Medical have updated and fine-tuned CGM LABDAQ. Free to existing CGM LABDAQ clients, the most recent update allowed for faster quality control processes, smarter workflows, and a simplified secondary review process. Customer support has become a renowned department within CompuGroup Medical and a defining benefit of CGM LABDAQ.

Terrible company

Bewertet am 8.12.2015
Rahil B.
Owner
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I am the part owner of a multi-million dollar medical practice in Southern California. For the past two months we have been attempting to have Labdaq set up the interface with our EMR.
The company has dragged it's feet and does not respond to our requests. Were we to do it over again we would certainly look at other LIS options.

Antwort des Softwareanbieters

von CompuGroup Medical an 15.3.2019

CompuGroup Medical is always improving the CGM LABDAQ platform and developing new interfaces to third-party systems. More than 400 interfaces have already been created to connect laboratories throughout California and around the world to EMRs and reference labs, billing systems, public health labs, and more.

As you know, the process of interfacing two systems involves three parties: the client and both software vendors. CompuGroup Medical strives to work cooperatively with all constituents in these instances. Technical support continues to be an area of major focus and pride. The dedicated, in-house support team has improved its results over the years through faster completion times, a larger and more experienced staff, and a focus on quick and effective communication.

TERRIBLE CUSTOMER SERVICE

Bewertet am 6.9.2016
Sean T.
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis

Kommentare: This has been the worst software experience ever. They offer poor support. We made numerous attempts to resolve our issues. They have a completely separate billing module that is not supported properly.

Antwort des Softwareanbieters

von CompuGroup Medical an 15.3.2019

Thanks for the feedback, Sean. In the years since your review, CompuGroup Medical has renewed and expanded its focus on technical support with a growing, in-house support team. CGM LABDAQ supports a variety of billing systems, including those requiring an HL7 interface.