CGM LABDAQ

CGM LABDAQ Bewertungen

von CompuGroup Medical

LabDaq is an all inclusive laboratory information software than generates custom reports.

Bewertet am 8.2.2018
Barbara W.
Laboratory Supervisor Clinical Laboratory Scientis
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis

Vorteile: The support is by far the most amazing feature of the software. The knowledgeable staff remote into workstations and 100% can resolve issues within two days if not sooner. All types of testing platforms are compatible for transfer of medical testing results into the LabDaq interface for report generation. I used this LIS for general and esoteric testing results, and both applications look great. Levey Jennings charts are easily printed to display quality result data for a desired range of time, even comparisons of different levels of controls can be displayed. Reports can be faxed, or emailed to client directly from LabDaq.

Nachteile: Not all custom features are part of the base price, certain add on features are an additional fee. There is sometimes a considerable wait for a call back from the technical staff, which can be a huge problem if patient results are pending.. LabDaq staff does triage customer calls, which is always a help in moments of panic. The knowledgeable staff can typically resolve issues quickly, when there is not a long wait for assistance.

Antwort des Softwareanbieters

von CompuGroup Medical an 15.3.2019

Thanks, Barbara. Connectivity and support are two of the biggest benefits to CGM LABDAQ. CGM LABDAQ interfaces with more than 400 systems including billing, EMRs and reference labs, and public health labs. Because we have such a range of clients, we offer options to ensure that each client has the tools they need. Additional options can be added as needs change. Support is available through a dedicated, in-house team that can help with everything from training to developing or implementing new third-party interfaces. Response time and efficiency is critical and is an area of ongoing improvement and importance at CompuGroup Medical.

Physician Owned Laboratory Experience

Bewertet am 9.10.2019
Andrea B.
Lab Manager
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Have been using it since late 2012 at a different lab and much easier to use than other LIMS I've used

Vorteile: The flexibility in setting up rules and different panels, data miner is also a huge help

Nachteile: The fact that the way the panels and tests are set up and assigned a number, it's difficult for me to get my reports looking the way I want them to. Like because Alprazolam was created in between creating codeine and morphine, I can't have the two of them consecutively without having Alprazolam in between them

Antwort des Softwareanbieters

von CompuGroup Medical an 11.10.2019

Thanks, Andrea. The rules system within CGM LABDAQ improves efficiency, manages complicated workflows, and minimizes human error. Data Miner is an excellent software option that opens up the vast amounts information stored by the system to be queried, organized, and reported with ease. Please contact support regarding the issue you're running into with numbering on your reports. Our support team can assist you with test and panel sorting.

[SENSITIVE CONTENT HIDDEN] and her LabDaq team are absolutely fantastic!

Bewertet am 5.2.2020
Brandon D.
Director of Business Development
Alternative Medizin, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The overall experience is great! I really love how [SENSITIVE CONTENT HIDDEN] all were very friendly and easy to work with. They really helped us out when it came to troubleshooting tough scenarios for us. They also foresaw problems before they came up and help eliminate it from interrupting our work flow. The customer support is what really won me over. I feel super blessed to have such a great team to count on when things go bad.

Vorteile: Once we learned how to operate the system, the layout and design are very user friendly. There is not a lot of extra background noise which makes it easier not to get lost. The system itself has not shut down on us at all, even though we are still at the early states of using it. The thing I like most about the software is the support you get from labdaq if anything doesn't make sense or you run into some trouble. They are very attentive to answering all your questions and making sure your needs get met.

Nachteile: The thing I liked least about this software was the difference between our "practice" run and our "live" run. We did get trained and went over all the steps on how to operate the program, but when it came time to run live samples, we encountered different problems than what we saw in the "practice" run. That could be attributed to us not fully understanding and learning the software in and out before launching our open.

Antwort des Softwareanbieters

von CompuGroup Medical an 6.2.2020

Thank you, Brandon. We're glad you're enjoying the layout and design of CGM LABDAQ. From the customizable homescreen for each user to shortcut keys and memorized queries, we design the LIS to be as easy to use and as efficient as possible. CGM LABDAQ automates many of a lab's manual processes, handles complex calculations, and reduces turnaround time in an effort to help a lab attract more business. We continue to improve the system, and future releases of CGM LABDAQ will process information even faster than you see today.

LabDAQ Help always there when you need it

Bewertet am 23.10.2019
Grace W.
Lab Manager
Medizinische Praxis, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great growth potential for monitoring lab processes and generating increased revenue

Vorteile: Management options for lab services. We are able to manage ordering, processing, QC and data reports using the LabDAQ 4 software.

Nachteile: Costs to add applications only because they are great but our CFO is hard to convince even when our CIO is on board.

Antwort des Softwareanbieters

von CompuGroup Medical an 30.10.2019

Thanks, Grace. LabDAQ 4 is our legacy system. CGM LABDAQ offers a host of improvements over its predecessor including more tools for lab compliance, faster QC, billing/drug class support for drug testing, a simplified user interface, and more.

CGM LABDAQ users also enjoy ongoing developments and enhancements, many of which are inspired by user experiences and suggestions. Most recently, our developers created an easier-to-interpret HL7 Activity Log and a more-customizable pending report and order history screen.

THE WORST customer service

Bewertet am 1.6.2017
April M.
Nurse Manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
1/5
Gesamt
1/5
Benutzerfreundlichkeit
1/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: There is absolutely nothing good I can say about this company. Our software never worked properly and they were unable to fix it and kept blaming other people.

Nachteile: Can I give less than one star on customer service? Literally THE WORST company I have ever dealt with in business or anywhere else. They were not able to get our system working properly for 3 YEARS! Getting anyone to call you back was impossible and when I did get a hold of someone they were worthless in regards to fixing the problem. DO NOT use this company!

Antwort des Softwareanbieters

von CompuGroup Medical an 15.3.2019

CompuGroup Medical has continued to make strides with its dedicated, in-house support team in the years since your maintenance contract concluded. Under new management and with a renewed focus on communication and speedy resolutions, CGM's growing support team is dedicated to fast and thorough support for CGM LABDAQ clients. Depending on the changing needs of any laboratory, support can even lead to the development of interfaces to new third-party software or the implementation of more than 400 previously developed interfaces to billing systems, EMRs, reference labs, and more.

Review

Bewertet am 25.9.2019
John R.
Medical Technologist
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Ease of use. Can pull different kind of reports.

Nachteile: Trouble transmitting of Microbiology result to EMR.

Antwort des Softwareanbieters

von CompuGroup Medical an 7.10.2019

Thanks, John. Ease of use is a top priority for CompuGroup Medical. As the industry grapples with higher expectations and lower budgets, CGM LABDAQ is designed to streamline laboratory workflows and help labs accomplish more with less.

With that in mind, we're also working to correct your specific EMR issue. Wills Memorial Hospital has been great to work with, and our in-house support and development teams are committed to smoothing out that connection for you.

helpful

Bewertet am 23.10.2019
Stephanie B.
Lab Manager
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: many users to collaborate with, support is helpful

Nachteile: the modules are at additional cost, had to purchase each licenses prior to the concurrent license use.

Antwort des Softwareanbieters

von CompuGroup Medical an 30.10.2019

Thanks, Stephanie. The dedicated, in-house tech support team is a source of pride for CompuGroup Medical. It's our ongoing goal to help clients resolve any issues quickly and within a single call whenever possible. Clients can reach our support team by phone, but also by email or through an online support portal.

Software options, or modules, are broken out as a separate cost so that smaller labs can still use CGM LABDAQ without having to purchase features that they wouldn't need. It helps us keep the costs down and gives clients the ability to expand their functionality over time as their needs change and their labs grow.

Physician Owned Laboratory Experience

Bewertet am 25.9.2019
Amanda T.
EHR Specialist
Medizinische Praxis, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have no experience with other LIS's but this seems to be a decent experience. There is definitely opportunity for improvement, but overall it's a good program.

Vorteile: It's easy to navigate *once you learn what is available where.

Nachteile: Lack of a comprehensive training option. Training is very high level and doesn't address most of what you need to know to set up and utilize the program.

Antwort des Softwareanbieters

von CompuGroup Medical an 7.10.2019

Thanks, Amanda. It's important to us that laboratories get the most out of CGM LABDAQ. In late 2019, CompuGroup Medical introduced a new program called CGM University. Remote training was always available for users who wanted to dive deeper into the software, and now, laboratories can choose from a curriculum that provides in-depth training on everything from QC review and auto-verification to software options and accounting and management reports.

Our in-house, professional services implementation team is also available for on-site LIS consultation services. Our experts will review your processes, improve your efficiency with CGM LABDAQ, address technical workflow issues, and provide advanced product training.

EXCELLENT

Bewertet am 23.10.2019
Connie R.
lab/ xray supervisor
Medizinische Praxis, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: great

Vorteile: i learned alot about the QC, we don't utilize it as much as we needed

Nachteile: i dont have a lot of the updated programs

Antwort des Softwareanbieters

von CompuGroup Medical an 30.10.2019

Thanks, Connie. The annual CGM LABDAQ User Conference was a great chance for users to meet the team behind the software and learn about things like the new, "orderless" QC system that makes the QC workflow as efficient as possible.

Results are imported automatically without the need to create an order in the system. Electronic review of QC assists with compliance by storing the date and time of each review.

If there are new features or software options that you'd like to add, contact your Account Manager, and we'll help you get set up.

LabDaq

Bewertet am 23.10.2019
Laura H.
Supervisor
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Very impressed with tech support and sales.

Vorteile: The ease of use and flexibility. Support is perfect.

Nachteile: Prices for convenient features that I would love to have.

Antwort des Softwareanbieters

von CompuGroup Medical an 30.10.2019

Thanks, Laura. Ease of use and flexibility are two of the guiding principles for our in-house team of developers. CGM LABDAQ features shortcut keys, a customizable homescreen, and the ability to save search queries and report parameters.

The software can be scaled up and expanded with different options depending on a lab's unique needs. CGM LABDAQ serves physician office labs, medical clinics, campus health labs, regional reference labs, veterinary clinics, and more.

lab daq user review

Bewertet am 25.9.2019
Kathleen G.
lab manager
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The cumulative report is excellent helps doctors to follow patient progress easily. Also helps to determine if current results jive with previous results.

Vorteile: Cumulative Reports, ease of use extremely user friendly data managemnet and mining

Nachteile: cannot think of anything chose this software b/c it was so user friendly

Antwort des Softwareanbieters

von CompuGroup Medical an 7.10.2019

Thanks, Kathleen. The Data Miner option for CGM LABDAQ really opens up the system and provides lab managers with quick access to all kinds of detailed laboratory information. Data Miner queries include patient results, billing information, controls, and requisitions. The queried data can be filtered by date range, tests, patient demographics, and more. Users save their favorite filters, so they can run them again easily to access updated information in the future.

The cumulative report is a great way to monitor patient history. When healthcare is synchronized between the lab and the provider, the patient is going to have a better experience with a quicker diagnosis and more comprehensive care.

LabDaq Version 4

Bewertet am 5.8.2019
Alycia Y.
Lab Manager
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: we use LabDaq for our moderate complex OB/GYN office laboratory, four instrument interfaces help us function efficiently, interfaces with our EMR, Athena.

Vorteile: extremely user friendly and modifiable. it is easy to add new tests, update QC ranges, etc.

Nachteile: We opened a second location this year and it was not easy to add a second facility. We did not wish to have additional costs to update the LIS to allow for this.

Antwort des Softwareanbieters

von CompuGroup Medical an 19.8.2019

Thank you, Alycia. LabDAQ 4 was designed to grow with the changing needs of your lab, and the new CGM LABDAQ platform continues that evolution with exclusive software options including LAB IQ, Inventory Management, Workflow Management, Document Management, and Specimen Storage.

The new concurrent licensing system helps labs control costs by offering the ability to install the software on many workstations at no additional cost.

Going forward, CGM LABDAQ users will continue to receive new updates and features. Based on feedback from clients like you, the recently released version 19.9 included new, user-specific layouts and enhancements to requisition maintenance. We enhanced the turnaround time monitor and simplified the workflow for receiving samples.

Thank you for being a longtime client. We look forward to helping you again as your practice continues to grow.

LabDAQ is an excellent product

Bewertet am 9.10.2019
Matthew S.
Lead Laboratory Technologist
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have had a very positive experience with CGM LabDAQ, the technical support aspect is what really makes this an exceptional product. Without that aspect it would be much less fruitful but it really takes it to another level when you can get solutions to issues at nearly anytime.

Vorteile: I like the Data Miner, I like the ability to narrow the search to a very finite degree.

Nachteile: It seems like there are multiple ways to achieve your goal, which has led to issues with some of our staff inadvertently deleting records attempting to delete a single test.

Antwort des Softwareanbieters

von CompuGroup Medical an 11.10.2019

Thanks for the glowing review of our in-house support team, Matthew. We continue to grow our support team and have recently introduced a CGM University remote training program to help users take their skills to the next level.

Data Miner is such a powerful tool, you really can use it to find just the information you're after. The ability to save search parameters is a nice shortcut that allows lab managers to access updated information any time and as quickly as possible.

Excellent

Bewertet am 9.10.2019
Eileen P.
Lab manager
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Very good. We are currently installing a new machine in the lab. I have had excellent conversations with rep. She is helping me with the program and has assured me that she and others will help me all the way through this process.

Vorteile: Labdaq is easy to navigate. The customer service is excellent. I also like the store right on the home page it makes it easy to order label supplies. I am sure that once i finish the classes i will be able to print different types of reports and learn how to create new panels.

Nachteile: None really they always help me solve the problem.

Antwort des Softwareanbieters

von CompuGroup Medical an 11.10.2019

Thanks, Eileen. The ability to order labels online from the lab division at CompuGroup Medical is definitely a nice perk. With Inventory Management, CGM LABDAQ alerts users when other supplies and consumables need to be re-ordered. If an item has a long lead time to re-order, lab techs can identify that in CGM LABDAQ, and the inventory alert will come up sooner for that item.

EXCELLENT

Bewertet am 25.9.2019
Pura T.
LAB TECH
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: EXCELLENT

Vorteile: Easy to use and and simple. Patients love the fact that they can read the range references so easy and compare there previous lab results and have track of it.

Nachteile: there is nothing i would have to say that i don't like about this software, its very simple overall.

Antwort des Softwareanbieters

von CompuGroup Medical an 7.10.2019

Thanks, Pura. Reporting is a key feature for CGM LABDAQ, because that results report is one of the biggest ways a lab can benefit providers and patients. In addition to result reports, CGM LABDAQ offers financial reports, inventory reports, quality control reports, and system and management reports. CompuGroup Medical can also customize reports to meet the needs of individual labs.

Pros and Cons of labdaq

Bewertet am 16.8.2019
Desmond G.
Regional Laboratory Director
Krankenhausversorgung & Gesundheitswesen, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I liked how easy it was to navigate and our staff can use it with out difficulty

Nachteile: The server quality can be improved and the importer/exporter software can be improved as well.

Antwort des Softwareanbieters

von CompuGroup Medical an 1.10.2019

Thanks, Desmond. Our in-house development team always has ease-of-use in mind. With CGM LABDAQ, users can each customize their own homescreen with shortcuts to frequently used analyzers and reports.

Clients may use any capable server, but CompuGroup Medical offers lab servers that have been pre-configured to the needs of different laboratories and the requirements of the CGM LABDAQ laboratory information system. Through hardware and software, our developers are always trying to improve user efficiency. The XML Importer/Exporter became even faster with the recent release of CGM LABDAQ version 19.9. Existing CGM LABDAQ clients receive the latest version of the software at no additional cost.

Great system. Easy to setup and maintain.

Bewertet am 14.9.2016
Mark P.
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This system is used for all laboratory information and is critical in our day to day operations.
Support can access the system remotely if any problems occur. The reports are easy to set up and look very professional.

Antwort des Softwareanbieters

von CompuGroup Medical an 15.3.2019

Thanks, Mark. Some laboratories set themselves apart by promising uniquely customized and detailed reports, and that is something CompuGroup Medical and its in-house support and development teams can provide. As you've seen, CGM LABDAQ assists with workflow; manages vast amounts of laboratory data; and interfaces with analyzers, EMRs and reference labs, public health labs, physician's offices, and more. CGM LABDAQ has been designed to be the backbone of any clinical laboratory.

Excellent customer support

Bewertet am 23.10.2019
Monica N.
Lab Manager
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I learned so much from this conference.

Vorteile: The tech support staff are always extremely helpful whenever I call.

Nachteile: My lack of training of all the tools, but I was not at my office when LabDaq was installed.

Antwort des Softwareanbieters

von CompuGroup Medical an 30.10.2019

Thanks, Monica. The annual CGM LABDAQ User Conference is a great way to become more familiar with the nuances of the LIS.

The software is designed to be as intuitive as possible, but beyond that, the dedicated, in-house tech support team and a newly launched remote-training program mean that every user has the opportunity to become an expert.

LabDaq

Bewertet am 23.10.2019
Vanessa F.
MLT
Gesundheit, Wellness & Fitness, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I like that it is easy to use and the tech support is helpful.

Nachteile: At first I had trouble with trying to change rules or implement new rules. Now I understand how

Antwort des Softwareanbieters

von CompuGroup Medical an 30.10.2019

Thanks, Vanessa. The powerful rules engine gives users and laboratories the ability to streamline and automate much of their workflow.

We're glad that our in-house tech support team was able to help you, and CompuGroup Medical also has a remote-training program that can improve a lab's existing workflows and turn new technicians into proficient CGM LABDAQ users.

Labdak

Bewertet am 30.11.2018
Kimmyanne T.
IT MANAGER
Medizinische Praxis, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It is simple and easy to use. Searching for patients and general informat i on is very quick and easy process

Nachteile: I have been usimg this software fot a period of timecand I do not have any cons

Antwort des Softwareanbieters

von CompuGroup Medical an 15.3.2019

Thanks, Kimmyanne. CGM LABDAQ was designed with ease of use in mind. User-defined rules can help with automation and workflow. The customizable homescreen puts your most popular workflows and reports right up front. Even the reports themselves can be customized to fit the expectations of your laboratory or its clients.

LabDaq

Bewertet am 9.10.2019
Amber C.
Laboratory Director
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: LabDaq has multiple features to easily pull congregate data from previously entered results.

Nachteile: The software ease of use to find patient data information, test pending information, etc can be difficult to navigate.

Antwort des Softwareanbieters

von CompuGroup Medical an 11.10.2019

Thanks, Amber. Ease-of-use is a core principal for our in-house development team. If you're having trouble navigating through some of the menus, our support staff would be happy to walk you through it. We believe we can turn that into a positive experience for you.

Excellent

Bewertet am 25.9.2019
Jessica H.
Office Manager
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It allows us to esaily import results into our EMR system.

Vorteile: It is easy to use and navigate. It imports our results into EHR.

Nachteile: I haven't ran into any problems or complaints.

Antwort des Softwareanbieters

von CompuGroup Medical an 7.10.2019

Thanks, Jessica. Through the efforts of our in-house HL7, development, and implementation teams, CGM LABDAQ has been designed with connectivity in mind. Labs are able to work more efficiently and offer faster turnaround times when they have an LIS that connects to EMRs, billing platforms, analyzers, outside labs, providers, and more.

Labdaq

Bewertet am 9.10.2019
Cherylina S.
Lab Tech
Medizinische Praxis, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall experience is well..

Vorteile: Having a small practice and a little older it allowed us to transfer from hand written labs to assigning an accession and bar code to every specimen.

Nachteile: I'm not sure the knowledge I have is very small and simple.

Antwort des Softwareanbieters

von CompuGroup Medical an 11.10.2019

Thanks, Cherylina. CGM LABDAQ offers an unbeatable interface and many features that set it apart from competing systems, but for a lab that is used to doing things by hand, the improvements that come with installing CGM LABDAQ are undeniable. Workflows are faster and more efficient, reimbursements are more dependable, and documents are easier to manage.

New physician office lab

Bewertet am 25.9.2019
Marjorie M.
Lab Supervisor
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Starting a new clinical lab and integrating instruments, EMR, and reference lab were fairly straightforward but mainly because of my prior experience. I think more up front training would have been be beneficial to me and to any users with less experience in LIS administration and interface implementation.

Vorteile: Easy to use with comprehensive functionality

Nachteile: Initial training would be better at the headquarters

Antwort des Softwareanbieters

von CompuGroup Medical an 7.10.2019

Thanks, Marjorie. We've designed CGM LABDAQ to be easy to use, but there's no substitute for good training. CompuGroup Medical offers remote training and onsite consultation to help users become more proficient with the laboratory information system.

We also have a consistent focus on service, both through our dedicated, in-house support team and through the implementation team that helps set up your system in the first place.

It's our goal that new users be proficient with the software by the time it is installed in their labs. When labs bring in new tests, analyzers, and employees over time, CompuGroup Medical is available to assist with additional training and education to make sure everybody is working as efficiently as possible.

amazing platform that could be improved

Bewertet am 12.12.2018
Taoreed A.
LAB MANAGER
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Simply amazing thus far and meets our daily needs

Vorteile: * ability to customize and rearrange features within the program
* very supportive and responsive tech support
*login or log out time frame can be adjusted to user's preference
* ability to bring hidden features to the home screen
* Remote solution

Nachteile: None
Still learning the ins and outs of the product

Antwort des Softwareanbieters

von CompuGroup Medical an 1.10.2019

Thanks, Taoreed. CompuGroup Medical puts a lot of effort into developing a configurable and scalable laboratory information system. For small physician office labs or large, independent reference labs, CGM LABDAQ can be configured and optimized to fit the evolving needs of growing laboratories.