FieldAware Erfahrungen

FieldAware makes it easy to manage field crews

Kommentare: Overall we now easily dispatch field techs, export/import time sheets into our time payroll system, and can locate associates for a more efficient mid-day dispatch.

Vorteile:

FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.

Nachteile:

I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.

A solid field service customer management software

Kommentare: Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing expenses and income, though it's not built into the software itself. We've made it work. From a day-to-day basis I have no complaints about the software. Things work as they should, and it's easy to figure out what you need to do on your own, so there's no constantly calling support like with some other software we use in the office.

Vorteile:

It's pretty easy to navigate. Jobs are in a nice big list. We've got years and years worth of customers. I've gone through the list many times over organizing and categorizing our customers after I joined our company a year ago. It's easy to sort through the customers with the search feature, and the itemizer allows our techs to better organize our parts cost. The scheduler itself is really handy and a great way to keep an eye on who is where.

Nachteile:

FieldAware has a lot of features we use, but it's also missing a lot of really crucial features other softwares like Service Titan have. Right now there's no automatic text messaging when a tech is on the way or to send a review link. If you choose to sign in via the app, you cannot use the desktop. Or so I'm told, haven't tried that personally. If a technician is assigned as the secondary tech, and not the lead, jobs don't show on their app, so we have to text the assistant techs to tell them where to go. It's a solid software for it's capabilities, but it's missing a lot of features that we really could use.

until recent we've had no support

Kommentare: unfortunately it doesn't help us do what we would like to do with the report side

Vorteile:

Concept is good ease of access, app appears user friendly for the technicians. requires big changes

Nachteile:

• Reports are not very readable • Appear too condensed • Hard to decipher headings from reports. • The name of the Task needs to perhaps be a different font to the description Logo appearing Blurry The reports are printing out with half the task on one page and half the task on another when there are attachments; we need our reports to be more streamlined and clearer for our clients to read. There are too many dark lines, box lines and shaded areas in the reports. Will there be an option for print preview. we don’t have the option to delete a task. How can we or FieldAware staff set up an automatically generated notification email being sent to the administrators (office based) that notifies us when a job has been closed out on the field? There is nothing to advise a job has been completed and ready for invoicing and reporting. When a Job is Completed in the Field it will be synced back to office, but there is no notification feature. Where do you see Add Fields? Additional Fields are Custom Fields which I outlined above. If you are on a Page and see Additional Fields with a White Plus inside a Green Circle, click the Circle to show you all available Additional Fields which can be added to that page. You may not want some Additional Fields to appear for example. What I’m chasing is an area that doesn’t show up on the report where both myself and the techs can write information that is specifically for the tech and the office not the customer. The device fonts don’t appear to be universal either, when I try to change detail in PDF it states the current font is not available. Can you advise on how this can be amended? As the reports don’t look professional with different fonts now.

Fieldaware Review

Kommentare: Overall, fieldaware has been a great fit for our company . It has decreased the time it takes us to invoice, helps us keep detailed records of completed jobs, helps us track/schedule jobs and has enabled us to increase back office efficiency.

Vorteile:

Fairly easy to use and set up, web based so no software required. After using it for several years have found it effective and they are improving and adding new features. Relatively stable.

Nachteile:

Like all systems there is still room for improvement. Would like to see a little more customization in certain areas. Does take some thought to set up, good to have at least someone in your office that can become your resident expert. Have had the occasional issue but they usually get fixed fairly fast. Have found the quality of pictures, especially documents needs to be improved. Would like to see the pricing a little more competitive.

Great after recent improvements

Kommentare: At first I was disapointed, as said above after the recent updates it has now turned into a fantastoc product which is great, easy and smooth to use daily!

Vorteile:

I use this software on a daily basis for my job. After the recent set of updates it has improved it hugely. Now is a lot less clunky to use and now does background syncs so jobs and be completed and you can browse your next jobs, before you had to wait for the completed job to sync on a sync screen. It lays out clearly what lies ahead for the day or the week. Also great little features like calling the customer though the app and the passthrough to google maps feature.

Nachteile:

Fieldaware seemed to have ironed out all my cons about the app. Keep up the good work guys!

The sales department do their job very well but in reality the product cannot do what they claim, customer service is dictated by when your bill is paid and if you say you wont pay because of faults you are threatened with legal action

Kommentare: The software could be great if managed correctly but their back office team have no care about customer service.
Please either avoid or ask all of your questions multiple times and get everything in writing.
what help we have received too a long time and a lot of complaining to get, once we received it we spoke to just one person that knew what they were doing,

Vorteile:

The software WHEN it works is good, adding photos into job sheets is easy and creating job sheets on the fly is good

Nachteile:

I cant say this enough, their customer service is catastrophic, it is all based around money and not customer satisfaction, we had three weeks where the app wasn't working correctly and kept loosing data, we didn't get an apology or any financial reduction, when we refused to pay until we were up and running i was told that in their terms and conditions it states you have to make payment regardless of system issues, down time or complaints. You will go through periods of time where the app crashes a lot. It doesn't integrate into sage like the sales team stated. The sales team sold us the perfect package, i believe they now don't exist as a department because of the issues with miss selling. It is very expensive for the service provided. if you request for your data to move to another company...GOOD LUCK

Not For Everyone - But They'll Swear It Is

Kommentare: We did not benefit from it.

Vorteile:

I loved the sales pitch. That's where my interest ended. We ended up paying into the triple-zeros for our "trial" period, which is fine, if it would have delivered as promised. They were very friendly, and they do a great job on presentation. I'm sure that their software would work nicely for a company who didn't have customers with guidelines on how they want their deliverables or for a company who was just using it for dispatch or internal purposes.

Nachteile:

Everything we tried to explain about our company ended up with their sales department telling us how WE could change to fit the software, not how we could use the software to make our lives easier. We wasted countless hours of payroll time and company resources to find out that there's absolutely no reason a company in our industry would use this software. But even as we canceled and stopped taking their calls, they swore up and down that if we would just give them a chance (that we more than generously did), they'd make it work for us. After spending all the time and money, we still get sales calls from their team, who act unaware that we were ever customers, and who will tell us about the amazing trial offer. They're pretty unaware for having the word "Aware" in the title of their application. They thought we should recruit our customers to accept their style of deliverable, regardless that we have contracts that stipulate how our deliverables are presented. Bottom line is that this software will only work if you are using it with internal customers who are all ready to adopt their way of thinking. You can't get them to understand that there are contracts with big companies who want things done a specific way because the Field Aware team thinks that their customer is always wrong. It's expensive and doesn't work for our industry.

What has happened????? It all started so well, now everything has stopped?

Kommentare: When we first implemented the system all was well. We had a couple of issues but their support team were great. After 3 months we integrated the system with 3Plenish (at the recommendation of FieldAware) to manage the inventory quantities and locations..... BIG MISTAKE. Since then the support from FieldAware has virtually disappeared and 3Plenish have been close to useless.

Vorteile:

Simple starter system; great for those who have not used I.T. systems before on a daily basis. The mobile app is a doddle for the engineers.

Nachteile:

No ability to manage stock quantities; hence the 3Plenish integration.

Need to have access to delete customer and other things.

Vorteile:

Once set up it is easy to use. Easy to enter my jobs I need to. Easy finding the jobs after I enter them.

Nachteile:

We need to be able to delete customers and delete other functions. Either that or have an archive section for them.

Very Basic and not for me.

Vorteile:

Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up.

Nachteile:

Reporting is very limited, Customer service is quite bad.

Not a Finished Product - Beware!

Kommentare: Didn't deliver on promised features.
Their licensing practices -- with the annual commitment -- is unfriendly and unusual in the software licensing world, in my experience.
Terrible overall experience! Choosing FieldLocate hurt our business!

Vorteile:

The best and only positive part of FieldLocate was when we finally ditched it and moved to ServiceTitan.

Nachteile:

FieldLocate is not a finished software product. Back in 2014, the company made all kinds of promises for features and then never delivered. Then the company was bought by FieldAware and, I believe, FieldLocate lost most or all of the developers / software engineers that had built and understood the product. At least, that's the only way I can rectify the lack of development that has occurred. The FieldLocate product is basically frozen in time. No new features of any significance have been introduced in years. The management may be happy to sell you the product, with the hope of trapping you into having to pay them and not be able to easily leave. Do yourself a favor and run as fast as you can away from this terrible product. There are far better products out there. FieldAware management should be ashamed of themselves for selling this product.

Used to be amazing ... now there are more problems every release

Vorteile:

They are an all in one solution for small to medium service industry businesses.

Nachteile:

Too many problems. When I started using this software 3 years ago, they were great. The only issues for the first 2 years were the omission of a couple of key features; they did however listen to the customer needs and start to put those features in the software. They even kept you updated on the process of those features. Then I'm not really sure what happened ... they started making changes to things that worked perfectly fine, and you will rarely see any feature you request ever even considered. Whit them changing things; that would be fine, except, when they change them, they don't work! I have had more support issues in the last 5 months then I did in the first 21 years multiplied by 2. And I am not talking about small inconveniences either; 3 days now my system has been down (COMPLETELY) for up to 4 1/2 hours! And they don't seem to care either. And when I say that I wasn't talking about small inconveniences ... that doesn't mean they don't have them! There are sooo many things that we just figure ways to work around on our own that we shouldn't have to. The support staff can basically do nothing if you don't have 3-5 jobs that you didn't make any changes to, as examples; as well as multiple screenshots from a mobile device. All in all ... I am really pissed that the last 3 years of my documents are tied up on their server ... if it weren't for the PIA of migrating past invoices, photos, paperwork, and EVERYTHING else ... I would have already stopped using them.

Horrible Software

Kommentare: FA sales pitch is great, after you purchase, its terrible. They do NO customization whatsoever. You change to fit their software. Period.

Vorteile:

This software is good for Dispatch. That's it. Who pays this kind of money for dispatch only software?

Nachteile:

Everything else but dispatch. It is terrible syncing to QB. The DOMO reports are inaccurate. You cannot get in touch with anyone for an issue. If you do reach someone, it goes dead in the water. No solutions. Every update messes something else up and the sync gets messed up every time as well.

customer service and customization!

Kommentare: At K&E Flatwork we are the largest residential flatwork company in the KC Metro area, and we have a growing commercial presence as well. We use FieldAware to schedule all of our jobs. The desktop web-based app allows me to create and change plans as needed. And the mobile app keep our crew leaders informed about job schedules, addresses, contacts, etc. and allows them to access plans as well as builder and city specs. Finally our accounting office uses the completed job reports to help them bill accurately. FieldAware has been an extremely stable and reliable platform for us, functioning without fail and providing good standard features. But I am particularly happy with the ability to customize fields. this allows us to use fieldaware for needs that may be specific to our industry or our company. Finally, I take advantage of the technical support line -- real live people! -- about once per month. I get quick, clear responses from friendly experts. Recommended!

Vorteile:

Customizable. Stable. Great customer service.

Nachteile:

I'd like more options to control reports and filters.

Field tech perspective. Limited functionality very quirky.

Kommentare: When we first implemented this program we discovered very quickly how limited this program is. Poor integration options. Not modeled to improve field performance in ways you might expect from typical service management software. Mostly just a fancy way to dispatch calls. You can only see 10 previous calls in the history. Syncing is disasterous and cumbersome. It takes a long time between functions to sync which can frustrate a busy facilities manager or store owner trying to get back to work. No internal integration. Information entered into one section of the system does not populate to other parts of the system where it would be helpful. This software is very frustrating to both field and office personnel. From a service tech perspective this program is a hinderance to customer response times and satisfaction.

Vorteile:

It can be deleted.

Nachteile:

It is nothing like presented.

Fieldaware has nearly killed my business

Vorteile:

Theoretically, Fieldaware would save time, and money, if it is working properly. When it is functioning properly, Fieldaware is easily searchable; real time; shareable; and great for dispatching a medium to large crew.

Nachteile:

Constant issues, sometimes taking weeks to have resolved. For instance, last month many of our jobs were vanishing without a trace. This month only the lead technician can 'see' the job. Any other crew members must be notified by other means that they have a posting. We have had the equivalent of one staff member designated solely to overcoming Fieldaware issues.

Field Aware

Vorteile:

It has provided the framework to plan our activities from local to national in a scalable fashion. The ease of data capture from the end user (installer in the field) means that trend analysis provided by the system has helped us cut waste & malpractice from the business saving costs. Strongly recommend for any business wanting to modernise their processes!

Nachteile:

The road-map process for new feature requests can be vague at times. However, I appreciate that there needs to be a business case and relevance for other business users.

Smooth Scheduling with excellent features

Kommentare: Smooth scheduling
Up to the minute information
Happy Technicians with efficient days

Vorteile:

Before working with Field Aware my company suffered from numerous scheduling issues as well as a huge issue with our technicians ability to communicate with home base effectively. With Field Aware we not get up to the minute information through syncing as well as the ability to create effective schedules for our team and maximize their work days

Nachteile:

The ability to customize is extremely limited. My company loves to put our own spin on software and unfortunately Field Aware does not allow us much control. While this is a negative the amount of features that exist in the base version is more than enough to meet our needs

Bringing it all together!

Vorteile:

Excellent organization of jobs, scheduling, invoicing, reporting. We don't need to look anywhere else for all the information and services we require to run our business with efficiency and productivity. Easy to use, great tech support and always improving with updates and new features. This software has closed all the gaps and brought techs in the field and office staff together on the same page. I highly recommend FieldAware.

Invest in a different HVAC software

Vorteile:

taxable line item option on invoicing is a helpful feature, but to many negatives to outweigh the positive with this software, been waiting on improvements for 2.5 years and still waiting, time to make a change in a different direction.

Nachteile:

support, the inability to sync with QBO correctly, waiting for 2.5 to have a customer approval for repair before making repair. No Admin mobile app.

LISTEN TO THESE REVIEWS!

Kommentare: Starts off strong with sales and customer service. Once you actually get past the learning the complicated method to using the program and actually find out all the glitches, they no longer want to respond. Typical response you start getting is "unable to duplicate". My review is almost EXACTLY like all the other ones. Add a user? price goes up. (understandable) delete a user? price doesn't go down. Didn't realize that's what the contract meant? no problem, you can just keep paying for it because it auto renews.

This software has allowed our company to automate all of our process with ease

Vorteile:

Its very easy to use both in the office and the field. Training time is very low for my techs. Not too many bugs. The mobile app is super easy to navigate and use

Nachteile:

The mobile web software is not 100% workable in all browsers. This is the only area that needs work. If I am away from my laptop and trying to schedule work for my techs after hours it is not easy for me to use my phone or ipad

Cannot Reccomend

Kommentare: This is clunky, poorly though out software. Up until very recently, when scheduling work orders for multiple techs, only the tech assigned as "Job Lead" could see that the job was assigned to them on their mobile device. This means that the other technicians assigned to work on the same job cannot see that they have been assigned this work and, as a result, need to call into dispatch to see where they are supposed to work that day. Isn't the point of having this software to eliminate paper work orders and phone calls? Field Aware does not offer a lot of the features it's competitors are offering. Additionally, it is far more expensive then the competition. The good news is that FA realized that it was absolutely ridiculous for technicians not see a job they were assigned to and came up with an update that, again, was poorly thought out and hastily put together. The bad news is that the update is HORRIBLY buggy and has actually rendered the program useless. Work orders that are assigned to our field technicians by our central dispatcher appear... some of the time? We are experiencing an issue where (for example) if 4 jobs are dispatched to a tech, only 2 are received by his device and the other 2 simply will not populate. This has resulted in fragmenting our operations and requiring LOT more time placing phone calls to individual techs telling them what jobs to work on. Field Aware was weak to begin with but is not unreliable and useless. DO NOT USE THIS SOFTWARE. We are currently looking for a replacement.

Fieldaware Business Review

Kommentare: We have run our Business with this software for many years and it has worked well

Vorteile:

Ease of use, pictures, and operation. Dispatching was smooth and reports are good.

Nachteile:

Tailored to Commercials Contracting. Would like it to interact with quickbooks better and be more Residential Contractor friendly.

Fieldaware is easy to use

Vorteile:

We've been a happy Fieldaware user since 2012. It's easy to use, especially for the remote users, and adaptation for our technicians was a snap. Fieldaware is virtually "bugless" and new releases are filled with enhancements. The best software feature is the tight link between customers and assets (serialized machines in our case). Fieldaware as a company has some of the best tech support and documentation I've ever experienced.

Nachteile:

Fieldaware's reporting features are limited but I'm told a new report writer is coming soon. Also, they consider timekeeping for a "crew" (only one crew member can log time for all members) as a benefit, but we feel it's restrictive and cumbersome.