Lightspeed Retail Erfahrungen

Great integrated system

Kommentare: Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Vorteile:

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Nachteile:

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

In Betracht gezogene Alternativen: Clover und Shopify POS

Warum Lightspeed Retail gewählt wurde: I wanted a cloud based integrated system

Zuvor genutzte Software: Clover und Shopify POS

Gründe für den Wechsel zu Lightspeed Retail: I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has.

Over promise, under deliver

Kommentare: Overall, I have had a really negative experience with Lightspeed. Their account managers are not helpful and rarely answer. The company is focused on sales and add ons and not improving the product or ensuring the system does what retailers want / need

Vorteile:

Lightspeed has the basics complete. Matrixes, easy sku set up and fairly intuitive POS.

Nachteile:

The customer service is terrible. The team is constantly selling new add ons that don't work and then no one every responds. Overall, I have felt the system does not do what they say it does. For example, we were sold on a shopify integration, which is not true. We were also sold that their reporting is great. It is not only terrible, but you have to pay a lot more for any reports that give you actual information (like inventory valuations).

Customer Review

Kommentare: Overall I have spend way more time on the help desk waiting the 24-48 hours for technical support and I have had to invest more money and time into additional products I didnt expect. Overall the experience has been a mixed bag, but the latest integrations issues has left a really bad taste in my mouth.

Vorteile:

The fact it could do the basics well. i.e. take payment of an order.

Nachteile:

The integration issues, added costs of including so many additional applications and the delayed payment over the weekend, where lightspeed invoices did not match bank account inputs due to when the eftpos fee is attributed. This adds a lot of manual effort when reconciling.

Some good capabilities, poor customer service.

Kommentare: Very poor customer service. Issues with inventory management. High turnover of account managers, no follow up from supervisors.

Vorteile:

Canned reports were good, Intuitive for the most part.

Nachteile:

Very lacking in customer service. Unwillingness to meet specific requirements, dismissive.

Lightspeed for Small Business

Kommentare: Our overall experience has been very good - I have much more control over inventory, discounts, more robust reporting, and human error estimated.

Vorteile:

Inventory, POS, Reports, and discount features are all easy to configure and use.

Nachteile:

When completing an End of Year inventory count, you must submit the entire count before seeing the total cost of products counted.

Worst pos system

Kommentare: Not recommended, and I will cancel subscription, also , they force to use their payment process other wise would charge you which is not fair

Vorteile:

Help desk , they answer soon but for my case couldn’t help at all , just referred to higher level with no result

Nachteile:

Inventory management , huge inventory deduction with no reason

Stay away!

Kommentare: Horrible! Costly! Nightmare!
Business killer! Profit Stealer!

Vorteile:

When it was Shopkeep. It has only gotten worse with every update.

Nachteile:

They buy out the competition and change the system to a new hybrid version every other year.

Lightspeed Retail - User Friendly & Great Customer Service

Kommentare: The cost is a bit high in comparison to other retail POS systems. I may have considered an alternate provider based on the cost alone, but we wanted to get our store opened right away, and Lightspeed came very highly rated.
Over and above customer service is so very important, and this alone keeps us on-line. I would recommend Lightspeed to any new user considering them.

Vorteile:

I enjoy using Lightspeed. The features are easy to navigate, learn and train. There is a newsletter that alerts us to new features and interests. We were offered a significant start up discount for the first year, and the terminal was free. Once we set up the system, it has been clear sailing. Any time we have had a question, on-line customer service has been wonderful! We have never not had an issue unresolved. Lightspeed offers capital advances after a certain period of time, based on sales. This could be useful to help with additional expenses as they come along.

Nachteile:

I do not love the monthly fees now that our yearly discounted rate has come to an end. That is really the only thing I dislike about the entire system. I do wish that Lightspeed would partner up with Faire, the wholesale platform we often use, to integrate the inventory and invoicing.

In Betracht gezogene Alternativen: Square Point of Sale

Thank you Lightspeed

Kommentare: Super simple and easy for my consumers transactions.

Vorteile:

the amazing POS and Inventory management offered from Lightspeed.

Nachteile:

That we didnt start using Lightspeed earlier.

Lightspeed Retail

Vorteile:

User-friendly and makes it easy to manage inventory, process sales, and check stock quickly. Helps speed up transactions and reduce errors. The system’s ability to handle multiple payment methods is also a big plus.

Nachteile:

The system can sometimes be slow, especially during busy times, which can frustrate customers. There’s also a bit of a learning curve when it comes to using some of the more advanced features.

Disappointed in their business practices and how they stand behind what their employees sell you.

Kommentare: I'm still disappointed and now looking for another POS system. I fear Lightspeed will come up with more charges as I go along this year. If my employee sold a customer a product at a certain price, I would at least honor that for 1 year. Especially since I had been using that product for 4 months. Changing POS systems is very stressful and any company that does not stand behind what they sell, well, can you trust them?

Vorteile:

Accuracy is very important and when I run a report or look at inventory it is correct.

Nachteile:

The sales person told me I would have reports and I did for about 4 months, I was then locked out of the reports and could not pay my suppliers. I had to pay more money per month based on their employees mistake. I went with Lightspeed based on the monthly price. It is not completely what I needed for my store but the price was within my budget. Now I have to pay hundreds more per year so I can run one report to pay my suppliers. Be warned they do not stand behind their employees promises.

In Betracht gezogene Alternativen: KORONA POS und POS Nation for Retail

Warum Lightspeed Retail gewählt wurde: They told me they would import my inventory and have the description on the screen, they did the import a week later, and it did not include the tax, when they fixed that it duplicated all my inventory, weeks later they decided they could not fulfill the promises they made. I canceled my account and they still sent me a bill for the months after I canceled. I ask for RMA for hardware and they did not send. I paid for the shipping and then received 3 RMA labels. They still want me to pay for the software a month after their hardware left my store.

Gründe für den Wechsel zu Lightspeed Retail: Price, which I was not given the correct information.

Series X-

Kommentare: Once we signed up and realized we were unhappy, our sales rep would not return our calls or emails-(Ben).We had numerous hardware issues and tech support could not figure our how to help us. For example, our bar code scanners were not functioning correctly and we had to search for days on the web to figure out how to fix ourselves.

Vorteile:

The only two positive things I can say is Lightspeed payments work seamlessly and Dylan, our trainer was great.

Nachteile:

Cons:1. The register pops open on every transaction-including charges2. Try and find a sales transaction from a couple of months ago. Lightspeed only shows a limited amount for each day.3. There are limited amount of reports available.4. Only uses Dymo printers which are cheap, always jam and the product tags are extremely expensive. If you tag your mechandise, get ready to spend alot!5. Jumped into training mode without a warning and no way to prevent soneone from going into training mode.6. Lacks a variety of controls that you can give a user. 7. Products can only be priced by markup not margins.8.Good luck tracking returns.9. Payment reports are confusing.10. When you call support, be prepared to know more than they do!

In Betracht gezogene Alternativen: Rain POS, KORONA POS und Shopify

Warum Lightspeed Retail gewählt wurde: We wanted a better product

Gründe für den Wechsel zu Lightspeed Retail: We liked some of the features with Lightspeed. We thought we were signing up for lightspeed the R version but got talked into the X version. The X version is so juvenile compared to Quickbooks POS.

Dissatisfied with customer service

Kommentare: Very poor Customer Service! Calls not returned, you're pretty much forced to use Lightspeed payments otherwise you have to pay a monthly fee which is ridiculous! Lightspeed fees are way to high compared to other providers and no facility to pass fees onto customers yet.

Vorteile:

Deffinelty not the customer service. Very poor.

Nachteile:

Definitely the customer service was the worst. Basically forced to use Lightspeed payments otherwise high monthly fee. Can't pass on bank fees to customers still! Extremely poor customer service. Been trying to speak with someone for Months.

Do not use for credit card procesding

Kommentare: 10 years ago it was the best customer service around. Sadly this is no longer the case.

Vorteile:

Ease of use. And CustomerService the way they used to do it.

Nachteile:

Credit Card processing customer service.

Customer support non existent

Kommentare: Mediocre as it lack the attention to the customer which is the most important for developing a relationship

Vorteile:

Poor, poor and nothing less than poor customer support. You are on your own.

Nachteile:

Functionality of the system and the look of the product on the pos

Do not go with lightspeed

Kommentare: Bad experience like really bad ! Theyre everything but competent

Vorteile:

The first contact was great but then when you take the cheapest plan they don't help you after it and almost try to make it harder, this app its a joke

Nachteile:

Impossible to call them, texted them like everyday all day to resolve problems, I could open for my first service because of them also havent got my money back after 2 weeks, they lost my documents and pretend to never have it, be ready to talk to 60 différents peoples, go with square really !

If I had known….

Kommentare: Terrible. The fact that they bully their customers is unnerving. The system works but their policies are bad.

Vorteile:

It is a very user friendly system. New employees learn very quickly

Nachteile:

I started with Lightspeed over 5 years ago. I have my own payment system and now (within the last year)they are FORCING me to use THEIR system. I have been told my fees will go up if I don’t use their system. I would have never started with the system had I known they would be FORCING their system on my small business

Solid system for retail

Kommentare: It is capable software system can handle your small retail shop with ease. inventory management, barcoding, point of sale, price tracking, reports etc all work well. It is bit hard to reach for customer service and lots of training required.

Vorteile:

Software is intact, does not give random errors. you can count on

Nachteile:

it is a bit hard to settle if you have an inventory at some other software. it would be better to have more sync options.

Run! Don't go with this company

Kommentare: RUN FAST AND DONT LOOK BACK! Since Vend and Lightspeed merged they have become so arrogant. If I knew what I know now I would never go with Vend/Lightspeed. For the same features you can get systems out their at half price or less. I ended up having to pay for advanced plan to use e-commerce and inventory report which us $279aud per month. They just launched new payment method and are forcing me into using it or I will be charged extra transaction fee for staying with my existing provider. They are straight out rude and arrogant. If I wanted all in one system (which you will be even more trapped) I would have gone with Square from the beginning.

Vorteile:

Nothing. To start with when it was still Vend you can call customer Service and it gets through in 5 minutes . These days you'll be lucky to get through in 15 minutes.

Nachteile:

Everything. Full of lies. Too many changes and extra charges all the time. Be very careful with their sweet offers, they only to trap you in.

Dishonest, misrepresented and lack of response from customer service

Kommentare: Upset we spent all of these hours to watch their onboarding videos (3 of our staff one day and 4 on another). What a waste of payroll, time and effort. Biggest conflict is they never respond to email once you get signed up.

Vorteile:

That it would allow us to put our inventory online

Nachteile:

They [sensitive content hidden] misrepresented the product claiming we could store our inventory in bin locations which is not true. Upon reaching out to cancel, they make it hard by ghosting our emails.

Dont use their payment system

Vorteile:

[sensitive content hidden] i know, better than [sensitive content hidden] i dont know

Nachteile:

frustrating to utilize. lots of data to enter, once you start using it, it's hard to break away. they always blame the other guy when problems arise with integrations

If I could leave them negatives, I would. Horrible Customer Service and billing issues.

Kommentare: Miserable. A Nightmare. Between transferring someone else's inventory into our account (a completely random business) then locking us out of our "back end" and refusing to cancel our account during the free trial service, it has been an absolute nightmare.

Vorteile:

I never got a chance to actually try the product. We purchased a company that used them and the transition was supposed to be "seamless" during our free trial but they transferred inventory from a marina (not the company we bought) several states away and they were locked out at the first of the month and could not do business. We called Lightspeed to let them know and we were then locked out of OUR "back end" and we could not get customer service help to get us back in. They are still trying to bill us, changing their name by one or two characters to get around the block that we have on our bank account for any payments to them. As of May, they billed us for $516 (we terminated on the 7th day of our free trial via multiple emails and a phone call) and then signed an affidavit with our bank that we have a contract so they could use our new debit card info for auto-billing. This is FRAUDULENT and we have had zero contact from customer service in 3 weeks since we filed a claim.

Nachteile:

[sensitive content hidden] the Customer Service Rep. - would not get back to me on issues, did not try to help when I was beyond frustrated, sticks to the party line "sign into your back end" even though that was the entire issue. Refuses to cancel billing.

Lightspeed Customer Support

Kommentare: It feels a lot like bait a switch. Sales Team was very responsive and went out of their way to make sure we were getting all the information we needed. Now that we have paid for Lightspeed, we cant reach anyone for assistance. This includes Customer Support and the formerly responsive Sales Team.

Vorteile:

Easy to set up and initial entry of inventory was very straight forward.

Nachteile:

Lack of human support options. We have lost more revenue waiting to speak with Lightspeed technical support that we spent on the system. DO NOT BUY Lightspeed unless your business has only plain vanilla types of customer interactions because you will not be able to reach anyone at Lightspeed for assistance after your get their system..

Nightmare customer service

Kommentare: Worst experience ever with any POS company.

Vorteile:

I didn't get to use this product at all so I don't have any pros.

Nachteile:

The agents have no idea what they're talking about. I asked my agent multiple times if this system would work for the loyalty program we have implemented in store and I was told yes every time. So I bought into the system, spend hundreds. They refused to refund me even though it was their fault I bought into a system that would not work for me. Then they told me not to worry about sending back the terminal, because it was a free part of their promotion and now they're trying to tell me I have to pay in full for the terminal. AVOID!

Lightspeed doesn't put their customers first

Vorteile:

Nice user interface. Good features for a shop that does service work. Cloud-based software makes it easy and convenient.

Nachteile:

Our bike shop has been using Lightspeed for 5 years now, first with their Mac based software, and then with their cloud based software (Lightspeed Retail). There are many great things about the software, but on the whole I would not recommend a small business owner to hitch their cart to this company. There are significant bugs, inventory control is a disaster, but worst of all, fundamentally Lightspeed does not care about their customers. What Lightspeed cares about is their roadmap which in most cases doesn't deal with fundemental issues that their customers have been bringing up for years - if you have any doubt on this, look at their "ideas" page where top voted on features and requests have sat dormant for years. My frustration has boiled over due to an issue with the way their inventory system works, and the way their customer service team has responded to my pleading that they at least give me an ETA on a fix. Here's the backstory: Lightspeed does a very peculiar thing which is that it will auto-add inventory if a product is sold but does not exist in inventory. Not only this, but Lightspeed will auto-check-in inventory off of POs if a product is sold. Now this in and of itself is a disaster as far as accountability is concerned: how is one supposed to track POs when product mysteriously gets checked in! But the worst part is that there is a bug in their system which will auto-check-in product off of POs if product is put into a work order. Doesn't matter if said product is sold or not, it will check-in the product regardless, causing a nightmare scenario where we are trying to figure out what POs have truly been received, and which POs Lightspeed has decided to receive automatically. I brought this issue up for the first time around 6 months ago, and never got any solid response on a fix. I contacted support in April again. After a lot of back and forth about whether this was a real problem (like I love spending time contacting support) the support tech Derrick agreed that this was an issue. I asked for an ETA. No ETA was available. I followed up a month later in May. Still no ETA, but Derrick assured me this was a priority, but also assured my significant problem that is causing myself and my staff time and frustration and vigilance and additional systems and workflows to remedy is "an extreme edge case scenario so I'm curious about how it could be causing you significant workflow issues." So now we are in July. This supposedly "high priority" "extreme edge case" bug is still not fixed. No ETA. No communication. Since we started experiencing this issue Lightspeed has stuck an e-commerce link in the middle of the navigation bar and continued to work on integrating their e-commerece into every other cranny of the software, even if you don't use their e-commerce. They've added a new feature called Analytics which costs additional monthly fees. Their API is still slow and unsupported. Their App marketplace is effectively a Potemkin village of fake apps with no real syncing with the silo that is Lightspeed. The promises of a cloud based POS are so great, but Lightspeed does not deliver. If you are looking to invest time and energy in a retail POS platform, I would strongly encourage you to look elsewhere. Lightspeed looks very slick on the surface, and it is quite good in many ways, but the underlying company culture does not put their customers first.