Sufficient but lackluster

Bewertet am 7.10.2019
Andrew N.
System Administrator
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
1 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: After using the product for 10 years our practice had learned to master the inefficient workarounds to where they have become 2nd nature. Unfortunately, recent server stability issues forced us to look for a new solution. Our hosted platform was eventually upgraded/moved to a more stable server farm however it was too late and the process to replace the software had already began. We eventually migrated to a new solution.

Vorteile: The price? As far as bargain EHRs goes, this is probably front runner, but the industry is lacking in innovation and functionality and this product is no different. Where you save money up front you pay for it by having a lack of features and seemless easy to use workflows. We constantly had to create nonsensical workarounds to achieve an acceptable workflow that was less painful for the providers but made it 10 times more difficult for the staff.

Nachteile: As a provider, you grade how easy an EHR is to use based on the number of clicks. As an IT professional you are able to assess a software's efficiency based on numerous other metrics. As the later, I can say by far the worst aspect is the number of clicks. With no redeeming qualities to speak having to drill down 5 or 6 menus to get to a patient's documents or financials and then be forced to back all the way out before checking on a 2nd patient's info is maddening. User's are forced to keep 2 instances open so as to not be forced to close a patient's demos/chart if they have to take a call and open a new patient's chart. This of course is explicitly denounced by eCW as forbidden. We do it anyway ... it's the only way.

Progressive EHR with lots of options

Bewertet am 6.3.2019
Verifizierter Rezensent
Business Manager
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've worked with a number of EHRs (NextGen, Practice Fusion, ARIA, Meditech, Athena) and this has overall been my favorite. Most often the complaint I heard from people was the inability to understand the support reps, but compared to other vendors, issues were resolved more quickly. A lot of the offerings are add-ons and do have a cost, but compared to other vendors, I found them significantly more reasonable and thought the product was a very good value. Overall, it worked well. We were cloud based and had very few issues with the hosting. I would definitely recommend.

Vorteile: Vendor is very progressive in developing new features. For example, we could pull data from home blood glucose meters or fit bits into patient visit notes if the patient linked an account through the portal. Tracking for CCM billing was easy and built into the system. Patient engagement features were great, such as automatically notifying patients that prescriptions were sent to the pharmacy, calling for appointment reminders from the schedule and updating responses directly to the appointment. If you need to notify the entire schedule of a provider absence, it's very easy to automatically send out notifications. Lots of technology options for collecting data including inexpensive check-in kiosks and apps for phones and tablets. Software can be an installed application or web based. The software is very flexible in most cases and there are numerous ways to get from/to anywhere in the system quickly. You can open multiple instances of your login to allow you to document in one chart while viewing something else. Integrated faxing made for one less thing to support/review.

Nachteile: Reporting on clinical data is not good at all. It's very difficult to search the database and get accurate results on labs/medical history/diagnoses/etc. We tried RCM services early in their existence and found them very unreliable but that was a number of years ago. Updating note sections during a visit could contain a slight delay when clicking between different sections of the note, but not terrible.

You can get by with it but it is plagued with unhelpful support, errors, and out-dated

Bewertet am 5.12.2018
Verifizierter Rezensent
Manager
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
2 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Not satisfied.

Vorteile: You have the ability to do most things you need for medical practices. You can schedule patients, upload documents, run reports, bill and make claims, submit claims electronically and through paper printing, fax, e-prescribe, make telephone encounters, keep user logs, etc. It is an overall all-comprehensive product.

Nachteile: There are so many glitches it is pretty ridiculous. We are always playing catch up to fix numerous things that goes down. There is never a 2 week period where everything is running smoothly.
The technical and customer support is also weak. They do a good job of getting back to you most of the times, but it takes them quite a bit of time to figure out what is wrong and fix it. Not only that, but communication is a bit tough as I believe most service technicians are located out of country and have heavy accents.
ECW also charges you for so many add-ons that it gets to get ridiculous. They push their products and interfaces so that you need to pay them more than the monthly base.
Also, ECW is starting to get out-dated and behind. When we first signed up with ECW about 14-15 years ago they were top of the line. But they have quickly fallen behind all the other electronic medical records systems that have started. It has been frustrating trying to keep up, especially because of all the new medical record regulations government has been pushing.
ECW is also not friendly with other databases. If you need to submit certain information and electronic secure messaging, you can only do so by forcing the other party to sign up for ECW's communication system which of course no one wants to do.
Also, if you try to switch out of ECW, all the data in ECW cannot be transferred easily. They purposely make it hard for you to switch out and hard for anyone to work on tech. I'd say skip.

Great for our small health department

Bewertet am 24.4.2018
Cheryle B.
FACH director
Medizinische Praxis, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: SoftwareAdvice
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We spent the time to document our processes and identify areas where we wanted change. When the business analyst came, we were able to concentrate on how we wanted the EMR to work. This is the difference in having someone install an EMR with the "usual" processes and making it work for you. They are very willing to work with you to make the product work for your needs, you just have to identify what you want. If they can't change something (we wanted a couple of languages added to the list in demographics and couldn't because they were not on a standard list) they can work with you to find a solution.

Vorteile: This is a very cost effective EMR for our small health department. We are able to customize progress notes to allow for fast and efficient documentation of immunizations. Messenger can be used to call and cancel patients if an emergency happens and we need to cancel patients. This can be done from the internet anywhere, which can be a big help not to have to go into the office during a severe weather event. We have had very responsive staff from eCW who helped us during customization and implementation. The chat feature on the support portal can give quick answers (except on Friday afternoon). The support techs have always been quick to get back to us. The eCW university that has videos to either train new staff or remind current staff of processes is very valuable. This saves trying to construct training materials on your own.

Nachteile: Data entry for historic immunization records is time consuming. I look forward to a time when we will have bi-directional data transmission with our state immunization database, which will eliminate the historical documentation. As others note, there can be difficulties with communication if a support person does not have English as their first language. It just takes slowing down and being patient.

It gets the job done

Bewertet am 4.9.2018
Jason A.
Director Business Operations
Gesundheit, Wellness & Fitness, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It gets the job done for us and it probably just like most other EMRs they all have issues but at the end of the day they allow you to record your notes and bill the insurance.

Vorteile: ECW can get most of what you want done. I work mainly on the reporting side and staff support. The ability to pull reports is pretty good with their EBO system. We get almost everything we need reporting wise from that system whether it’s financial or encounter data. Their support is pretty responsive usually calling back the same day in most cases. Their billin service is pretty good and is very reasonable. Our company pays about 8% totally cost with ECW which is pretty much the industry standard.

Nachteile: There are sometimes a lot of clicks with ECW. Anytime you do an upgrade something is not going to work which is very frustrating. If you are a CPC practice you will be frustrated as their reporting dashboard took until the middle of 2018 to start working and then we upgraded and now we are waiting on a patch to get the dashboard back up. Don’t expect to speak to anyone that’s first language is English when you call support. We started with ECW in late 2015 and we had to setup everything from scratch which we thought was really strange as they have so many practices you would think there would already be templates for almost everything.

This software company continues to update the software and tries to keep up with the ever changing Health care industury

Bewertet am 13.9.2018
Debbie H.
Project Manager
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Support has improved over the past 6 months. The technical teams really care about solving the issues that arise. You can really tell the staff at eClinicalworks are very committed to customer satisfaction. When so many companies are not concerned with customer satisfaction I am glad that we are using on that is.

Vorteile: Always changing and updating the operation of the Software to keep up with the ever changing Health Care Industry

Nachteile: The Software is so flexible and we have been using it since 2006 we really need to develop additional ways to make documentation of Progress notes easier for the providers. When we were trained back in 2006 to develop templates and to use the software for our Providers a lot has changed over the years. It has be difficult to keep up with all the enhancements and developments to the software. Now is the time to really take a good look at how we can go back to making documentation even better for our providers to improve their experience with seeing the patients and not feel so much like it is all about computer documentation and not about the patient any longer. As we move forward into fee for service payment for providers, more is required of the providers and easing their burden is key.

What's In Eclinicalworks For You?

Bewertet am 17.3.2019
Kerri P.
Credit Restoration Agent
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall our company has been well pleased with Eclinicalworks, it has assisted in helping us know what areas need improvement for reporting, organized in one system tasks for tracking, assisting the provider in knowing what is being billed and received, and just changed the way that things are done in our practice. I do agree there are a few hiccups, but as they change a little each month more and more of those minor problems are worked out. Plus if you encounter an issue you can check their website for knowledge prior to creating a ticket and watch a simple self-explanatory how-to video.

Vorteile: Eclinicalworks is an all inclusive software. I love the fact that you can send messages to staff and track whether or not they have worked and the general way the software works. It has a fax inbox, document box, prescription box, and a great way of tracking progress in all areas.

Nachteile: I will say there are a couple of downsides to using eclinicalworks but the pluses definitely outweigh the minuses. If you have any issues a ticket must be made and you must await a call back for issues to be resolved, and the billing cannot just be batched at the end of every day and billed, each claim must be touched. But the upside to this is that this eliminates errors as you must look at every claim. It does take a little more time but you have fewer errors.

EMR with lots of empty promises

Bewertet am 14.12.2018
Verifizierter Rezensent
IT Analyst
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
1 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I would not recommend this product, you should do some research and really consider another. They have had two legal issues within the year already and that is a huge concern as a user who spends a pretty penny for this service. Moving to another EMR is a huge pain, but eventually we will be moving away.

Vorteile: It has a lot of features and they try to stay ahead of the game, for the most part it does work and they can use 3rd party vendors. The web based version is much more modern and faster than the desktop version, however the UI is very different and can take some getting used too.

Nachteile: Practically everything, for one the support is terrible and you can barely understand what they are saying half the time. The EMR has TONS of issues and they never have an answer, when asked about known issues thay always say " there are none". No software is perfect and everything has known issues, they refuse to awknowledge issues and its ridiculously cumbersome to support from and IT perspective. Especially when changes occur out of nowhere and permissions have been reset and changed without warning.

Terrible Experience

Bewertet am 29.8.2018
Verifizierter Rezensent
Family Nurse Practitioner / Clinic Owner
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Horrible

Vorteile: Lots of features but sometimes less is more and it becomes cumbersome and time consuming.

Nachteile: Tech Support ALL out of India. They don't tell you this when you purchase.
Tech support can't speak English well thus a terrible language barrier and EVERY phone call with them takes a minimum of 45 minutes due to this so you lose tons of time thus revenue.
Tech Support Horrible and no one knows what the other one is doing or has done.
Let me say that again, TECH SUPPORT HORRIBLE. Plus didn't seem to fix anything.
Glitchy and lost documentation on several occasions requiring re-entering.
RX Printing did not work right the entire time we had them (2 years)
MIPS reports was not done by them as we were told and they had to walk us through doing all the reporting ourselves.
You have to pay for extra training. The training we recieved or 5 days was all the trainer fixing glitches and little training was possible.
Data migration from eclinicals was a nightmare.
We couldn't wait to change EMRs.

Long time customer, pretty much done with eCW

Bewertet am 6.6.2017
Christopher H.
Physician
Medizinische Praxis, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have attended about 8 eCW users conferences, including the first one in Orlando. I am a superuser. Initially, I was optimistic, but over time I have seen a lot of false promises and lack of USER -driven improvements. The whole feel of eCW is that of a clunky data gatherer. It is absolutely dreadful at the point-of-care. I didn't go to med school to be a data entry clerk. The piecemeal product now. Nickel and dime every little feature/service. When will an EHR come out that makes sense at the point of care?

Vorteile: Customizable - but be careful - you may have to redo everything after an upgrade. Reporting features and back office 'ok'. Portal, Healow app and eclinicalmobile are decent (though erx through mobile is wonky).

Nachteile: Too many clicks. Too many windows. Tiny boxes. Tiny font. Poor format. Early 2000's feel and look. Upgrades often require the user to fix data (re-map, correct NDC codes, etc. etc. etc.) which is a total pain for staff and the providers. Too many ways to achieve the same thing, just causes confusion. Internal messaging a joke.

eClinical is best for large practices.

Bewertet am 7.2.2018
Antoinette T.
Office manager
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
3/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Full practice software for all aspects of managing a medical office and patient charting. Able to accommodate several practitioners and staff allowing for large volumes of files and database. Very straight forward practical application to use given all the functions available.

Nachteile: Many features were not used as it is not easily streamlined for a specialty practice. Tech support/service call response is immediate but actual support and repair was often deferred to a later time and was difficult to communicate with their staff, located overseas. Costs for eclinical is expensive.

Antwort des Softwareanbieters

von Kaitlyn an 12.2.2018

Hi Antoinette- Thank you for your feedback on eClinicalWorks. I'd like the opportunity to chat with you more about customizing eCW for your specialty as that seems to be a challenge you're having with the software. We use eClinicalWorks to provide billing services for our customers and are the largest certified reseller in the nation. I'd be curious to speak with you more to see if we could help. Feel free to reach me at 800-769-5288 x2207.

Customer Service

Bewertet am 17.4.2019
Jenny B.
Practice Administrator
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our practice has benefited from using the Messenger product. We use it to primarily do text appointment confirmations, and wellness reminders monthly. During influenza season sending out a blast to parents via text message to get flu shots helps tremendously! User friendly, up to date dashboards for MIPS, MACRA, billing is awesome and new features for the EMR side are always coming through. I find it a great product for doctor offices!

Vorteile: Ease of use and intuitive. The company always listens to the users for suggestions and problems. Customer support is great. I like how they follow up within 24 to 48 hours of a service ticket to make sure everything is functioning. I am very pleased with the customer service team because they always call me back in the same day. The chat option is great for a quick answer as well.

Nachteile: In the beginning the training was not what I thought. However, in the last 6 years the webinars have expanded and ease to watch and print power points as well.

Poor customer service and tech support. They are extraordinarily slow in responding to EHR problems. After placing tickets and contacting support online no significant response from them or signs of fixing the problem.

Bewertet am 10.1.2018
Larry H.
Physicain Assistant
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
3/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I am posting this poor review due to a lack of response from tech and customer support. I would not recommend this EHR because of our my current issue with product and it should have been an easy fix given its been 5 months.

Vorteile: Reasonable ease of use for an EHR but all of EHRs still stink. More reasonable cost than most and was not dissatisfied with company until an update in August/Sept. Our particular problem has not been fixed in the last 5 months and I have not gotten any reasonable response back from the company about this issue. This particular part of the EMR was working well prior to the last update.

Nachteile: Poor tech and customer support. My office has sent him ticket after ticket online without any hint of trying to solve the problem. So not matter how cost effective the product may be or the ease of use if they are not going to respond efficiently and effectively to our user needs then they are not worth using.

We switched to eCW two years ago and have never looked back, very forward thinking.

Bewertet am 14.2.2018
Andrew H.
CFO
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Ease of use from clinical side, good product from Practice Management. Forward thinking with patient engagement.

Vorteile: Our clinicians feel that the setup is much more efficient than some of the other eHR packages we have use. I like we're they are going with the web based content and PHM. We see a lot of value in the product and feel it has been a great investment. From a financial standpoint, the monthly subscription service helps small businesses who can't afford to put up large sums of money for initial license fees.

Nachteile: Their report generator is a little more difficult to use than some products, or you don't have access to all fields. We utilize their Query writer often and then dump the data into Excel. Their Report Writer suite can be powerful, but requires advanced knowledge of query writing, which many small to medium sized companies likely will not have available.

Liked interoffice message system and personal reminders

Bewertet am 5.3.2019
Verifizierter Rezensent
EMT
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: fairly easy software, liked communication with others through this system as way for all employees to see past relevant events related to particular patients.

Vorteile: being able to set alerts ahead on date and assign them to other team members to myself for reminders late. This kept the patient care organized and allowed me to quickly set alerts for follow up without forgetting anyone or letting care slip. having a place to put messages to others or yourself about the encounter were useful to have and having a separate area for permanent messages for all to see vs having personal messages in the chart allow ease of use and documentation of recurring issues with a certain patient.

Nachteile: found it overall to be quite good, easy to learn. my only concern, which might vary by practice or have been fixed now was that coding colors for the provider schedules were too similar in color for not that similar or too similar categories such as light pink and dark pink being cancellation without excuse and with excuse. and reschedule and cancelled, which caused some mistakes and ended up in patients receiving calls when it was not necessary.

I really like eClinicalworks PM.

Bewertet am 12.7.2018
Jenny B.
Practice Manager
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Opportunities to improve our medical outcomes in all areas and departments.

Vorteile: All like the most features under the Billing navigation tab especially. The registry is the fastest way to get info drilled down to your specific needs. We are using the kiosk and questionnaires. This feature has helped tremendously with meeting Clinical Integration (CI) measures. It has also helped streamline patient check in and collecting outstanding balances. There are always new things to learn and try - always evolving!

Nachteile: The EBO reporting system. I do not find it easy to learn. I do not find it fits or is workable in the medical field. The reports do not give you current, month to date or year to date totals on your reports. You cannot create reports that give that information as well.

My ECW Experience

Bewertet am 19.1.2018
Michael W.
IT Manager
Medizinische Praxis, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall I think there is some improvement that can be done, but ECW gets us through the day to day functions. The support staff could be a lot better. All in all, ECW does what we need it to do.

Vorteile: ECW offers a lot of features that our staff utilizes. Our staff loves the jellybean system and how it makes referral, telephone encounters, messages, etc easier to see. The resource schedules are very simple to view and utilize. Running reports in ECW is super easy.

Nachteile: The staff support is slow with ticket response. Even when the ticket is marked high priority, the response time takes hours sometimes. We experience a lot of slowness on a day to day basis. This is referring to the ECW product itself. Our providers have complained about being in the rooms with patients and having to stall due to system slowness.

Great All inclusive Product

Bewertet am 23.2.2017
Jody T.
CEO
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I used e-clinical for 7yrs as a Front office and Billing Manager in a Family practice Clinic. It has some great functionality and really includes about everything. Customer support was very lacking and was hard to get things fixed it a timely manner, you had to rely a lot on your own IT staff. Overall great product that I still consult on all the time.

Vorteile: Great Billing area and claims management. Great reporting. Love the Patient central hub, you can find anything from there.

Nachteile: Customer support and setup for full functionality is lacking. if you know how to use the system it is great, learning it past the webinars is difficult.

I have had a love hate relationship with ECW for 10 years, I would love to change to something that would make my life easier, but also be cost effective.

Bewertet am 16.1.2018
Samuel C.
Physician/Owner
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I can copy over most any part of the prior note, but I can separate out most any section to bring over. Currently cheaper that several other programs.

Nachteile: A lot. The entire system is compartmentalized and so it the support, so often times one support area will do something that has adverse affects on other things. The system does not make it easier to function, way too many clicks, its unstable and will freeze up or require a reboot. They nickel and dime you with very high prices for adding interfaces, adding documents, and the program does not work well on an iPad. They have good videos for starting out, or adding new people, but nothing when it comes to advanced or indepth education or training or best practice setups or ways to make things flow easier.

An amazing software to use for a medical office who wants everything in one place!

Bewertet am 24.4.2018
Verifizierter Rezensent
Office Coordinator
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: I love that this software has everything you need in one spot. You no longer have to open 2 or 3 programs, because this does it all! You can view the schedule, look up a patients medical records and visits, and view all their information/notes in one place. It is easy to use once you get the hang of it. Customer service is very quick to respond to you when placing a ticket and make sure to quickly resolve any issues you might have. This software has so many more features compared to other softwares I have used and you have so many options when scheduling someone.

Nachteile: The layout of this software is very confusing to say the least. It has so many great features, but everything is very scattered. It took me months to learn all the reports you could run and all the billing features. The medical records would get very frustrating at times because certain things that were entered in would not save at times and just disappear. This software is also expensive, but I will say you are able to accomplish so many things so it is worth it.

Specialty in Alabama

Bewertet am 6.9.2018
Jennifer N.
Administrator
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have seen several comments that ecw is affordable. It is not....it's very expensive and they nickle and dime you to death. They tell you products are free and then a year later you get a huge bill for a service you were told was free. We probably pay a FTE's salary in what we pay annually for ecw.

Vorteile: Great product if you can actually figure out how to use without spending tons of hours and money on training. They stay on top of current issues and regulations.

Nachteile: We have had bugs in our system since it was built in 2012. It has never gotten better. No one speaks English as a first language EXCEPT FOR SALES DEPARTMENT, of course. Typically when we have questions or problems we let it go for as long as we can because we know how long and horrible it will be to deal with tech support.

Bewertet am 11.10.2012
Cathy E.
Quelle des Nutzers 
Quelle: SoftwareAdvice
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Our organization has 3 doctors that are primary physicians to residents in nursing home. We provide service for 9 nursing homes and continue to grow. We have 4 office staff and are all virtual. We use eClinicalWorks and Group One for billing and host through PSM. We went with eClinicalWorks because Group One billing was incorporated with them and also the hosting of the server. We did not want to have to update our own software. We are a relatively new business and did not have any software previous. We bought it in 2011 and the implementation went fine. The team did learn how to use eClinicalWorks quickly and the templates have been very useful. In regards to customer service I find that my main contact at Group One Tara Carney has been fantastic. When I have a need or issue she is right on it for me. She seems to know who to contact for me and they get back to me in a timely manner. eClinicalWorks customer service is much tougher because of the big size and it seems that 4 people contact me about something that one person could take care of. I understand that it is large and things need to go through channels so I have just accepted that I will get many phone calls and need to go through many people. I seem to go back to Tara to have her handle the situation for me and she always points me in the right direction. We are a different type of health care business and I know we have pushed a few people out of their box to get the functionality that we need to provide the best quality of care for the patient and to make it a great working environment for all. In doing so eClinicalWorks and Group One have always been receptive to growth and change to fit our needs so we can progress and that has been very much appreciated. I would have to say the Group One has been fantastic and is the main reason that we are very happy with our choice of EMR. I would like to give Renzi Russell and especially Tara Carney much of the recognition they deserve for providing excellent customer service and a fantastic knowledge of their positions. Tara has been wonderful with all she does.

eClinicalWorks Review

Bewertet am 16.1.2018
Kari T.
General Manager
Finanzdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: eClinicalWorks is a great product but is pretty expensive so our smaller, one provider practices wouldn't be able to afford it. I know you get what you pay for, but it's unfortunate that it's so costly that a lot of providers won't even consider it for that reason.

Vorteile: It works great for large practices. The collection module works really well for our office, especially automatically uploading accounts to our collection agency. It has a huge amount of settings and options to chose from, which is great but can get overwhelming.

Nachteile: Customer service is always very prompt in their responses, but when they call it's very hard to understand them. Half the time the issue is not resolved because of communication problems.

No enough space to write down all the complaints about this software and their support staff

Bewertet am 23.7.2019
Robin H.
Practice Administrator
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Troublesome from the start. Training was awful and we paid for 2 separate training classes for our employees. They were charging us for things that they didn't even have set up. We finally hirer an IT/Rn person that could help us with this program. Our employee is constantly telling ECW tech people what they need to do because they have no clue and we don't have the access to make the changes. We asked ECW many time to open our system so we can do what we need to and they stated that we would have to pay an additional $7000 to $10,000.

Vorteile: Don't know because this technical staff has no idea what they are doing not to mention all the things they've messed up like making our doctors templates disappear, to reporting our MIP's to the government incorrectly. We have everything documented and screen shot and will be turning over our findings to the Dept. of Justice and Health and Human Services Office of the Inspector General. Along with the Attorney General of the Justice Departments Civil Division.

Nachteile: This is our breaking point when ECW employees do not know how to do they're jobs and now has affect the reputation of our Surgeons by reporting our MIP's to a government office as a group when we were clearly supposed to be reported as individual doctors. So instead of our MIP's score being above 90 on all our doctors they are now publicly score as 7.17. This will now not only make us lose money we should have received from the government but can actually cost us money on our reimbursements. We have spent all morning on the phone with QPP to try to correct this error and are getting no support for ECW. We have tried all morning to reach out to people at ECW and no one will take our call. WE ARE NOW TALKING THIS IS OUR SURGEONS REPUTATION TO ARE AFFECTING!!!!!

Too many clicks/windows. Don't love the Hub system.

Bewertet am 4.4.2019
Mamatha A.
physician
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: SoftwareAdvice
2/5
Gesamt
2 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I was in a solo practice coming off the free version of Practice Fusion and moved to another local area office. I believed I would be moving to an office with a great integrated software system with practice management and EHR in one and all the bells and whistles. But any other features than what I had would be more money.
This one is not user friendly. I feel very badly for larger systems that mistakenly chose this software.
There is an extra charge for everything.
My data migration would have been cost prohibitive. Practice Fusion had let me move demographics and insurance with a few clicks in front of my eyes.
Every aspect of the free Practice Fusion was more reliable, easier to use, prettier to look at/cleaner.
I love medicine and patient care and EHR/business side has made it hard to find the perfect situation and made staying independent more difficult.
The upgrades are odd - now there are two sections in the note - Physical Exam and Regular Exam. What?
ICD-9s all remain. Why?
For many tasks, another window needs to open up. That is the critical time when the software may freeze and no way around logging back out and in.
Did I mention my "favorites" in prescriptions don't pop up. I can't figure out why they are there only half the time and I am typing the same prednisone taper over and over and over.

Vorteile: I've got nothing. I was an early adopter of EMR starting with Powermed in 2002 for 5 years, Springcharts for 5 years starting 2007. 2 versions of Allscripts at a volunteer clinic and another verions of Allscripts at an employed position.
I used Athena for 3 years at my solo practice and it was wonderful but I thought it was costly for a solo when the Meaningful Use dollars ran out. But looking back I would keep Athena or Practice Fusion and make it work.
Every single one of these were more friendly to doctors/patients and better for workflow.
I don't remember any glitches like this software.

Nachteile: -Too many clicks. If I get a message to refill a prescription from staff. It is 8 more clicks AFTER the prescription has been sent.
-Freezes and have to log out and log in multiple times a day.
-Ipad and Iphone version is terrible and you cannot do work - it's just a rudimentary emergency system.
-I am flabbergasted by how bad the ICD-10 lookup is. Both Practice Fusion and Athena are so good that I can't believe the ECW one can be this terrible.
-Pharmacy linking is very clunky. Practice Fusion had every pharmacy in the country at my fingertips.
-Record of prescriptions sent is very bad. Controlled substances are not there. Faxed ones are separate. There should be one med list with one set of dates! I have never seen this system on any other EHR.
-My counter for the referral jellybean and telephone encounter jellybean always say 1 even if I have zero in that inbox - VERY GLITCHY.
-E-refill requests, it rarely links the patient (almost like a fax coming in) and then it often does not link the drug in the chart and you have to search again for the drug
-Diabetic supplies are impossible to send in. All e-requests for diabetic supplies have to be sent denied
-Writing a prescription is very frustrating. It will say things like "duration must be entered in days" or "you did not chose the strength, dose or formulation". If you did change the strength, the number of tablets disappears and then when you go to send it, it will not send so you must return to a different screen