Bewertet am 29.12.2017
Simple and user friendly
Kommentare: Easy to use, that's always good when helpdesk personal is young
Thee web interface is accessible from multiple browsers and platforms . Also provides each operator with all the functionality and the tools needed.
The self-service mode provides a bit of help for technicians.
Nachteile: As any other helpdesk software, you need some time to configure. Not exclusive for this software, all are the same. You need a good planning stage and voila.
Bewertet am 27.1.2019
Vorteile: HelpDeskAdvanced is very good for your job.
Nachteile: I don't like the fact it is not very user-friendly.