Kommo Erfahrungen

Good CRM for Mid-size companies

Kommentare: We use this CRM with a big project and we have flow around 150 leads per day. It's good CRM for mid-size companies, because of it's functions and price.

Vorteile:

- Huge variety of integrations with different analytics services and call-tracking services - You can import leads not only via API, but also you have ready scripts for websites, or import lead via integrations - Create your own widgets. For example we use widget that stores different useful links for our managers - Get analytics of your sales in total and get information per manager - Attach tasks to your leads, so manager won't miss when he should contact client - You can integrate your PBX system into amoCRM, so you can do calls directly from CRM

Nachteile:

- Lack of customization in reports, especially when you have several projects in one account - It's expensive for small projects

Very simple and useful

Kommentare: I could see in amoCRM the ease and simplicity in working process.
This CRM system will be the most efficient for the sales dept, because it has some special functions: scheduler , integration with telephony, integration mail to the site.
If you would like to personalize your system just use API integration - it is the most simple method.
I can manage my sales from all over the world by using mobile app. It is user-friendly and convenient.
One of important factors to choose amoCRM for increasing number of your leads and amplification your sales managers is its attractive price.
If you have lack of functionality, you can use widgets, located in the settings menu.
I prefer amoCRM to all other CRM systems for small and medium segments of business.

Vorteile:

Great API for customization and integration, simple integration with telephony, sites, emails, simple integration with other saas services and social networks.

Nachteile:

Small amount functions for customization in graphical interface. Not god for difficult and long in time (several months and more) sales

Not very intuitive software

Kommentare: You need to manage it full time. It doesnt refresh well, emails are delayed. Basically, it's not flexible enough.

Vorteile:

It does keep track of my customers. It does email the reports well. I can automate some features, even if they are not really set up well.

Nachteile:

It's not intuitive at all. It's very slow and it's hard to import/export clients DB, and it's not really easy to clean it up. The work flow really needs to be explained better somehow.

AmoCRM is outstanding

Kommentare: This is the best contact manager I have ever used.
Super affordable... almost too good to be true!
As a business developer I now recommend AMOCRM to all my clients.

Vorteile:

Price is phenomenal, super easy to use, up and using within minutes of purchase, ... this is a CRM that makes our company money!

Nachteile:

Tech support could have better knowledge about the use of the features in real life, how it applies to working day to day... but what they don't know, they have found out for me. They don't respond to messages very well, I have to keep calling back.

Lead Management - Sales Pipeline Review

Kommentare: Excellent management of the Lead and movement from them into a purchase stage in the pipeline.

Vorteile:

Easy management of the leads, follow-up, reminders, email, and phone integration.

Nachteile:

Since the platform itself is from Russia, some features are not completely translated into English, which makes the process more difficult.

amoCRM the best system for sales

Kommentare: I work in sales for 20 years, at different times work with clients was organized differently - these were tables
in Excel and CRM systems, and even entries in a diary. But in 2011, I met amoCRM and since then not leave
with this magnificent system for conducting customers and sales accounting.
Two years ago, I launched the next startup, and of course chose amoCRM to work with clients, because with this system
it is impossible to miss the problem in the transaction, or to lose the attention of the client.
At the same time I'm always aware of how effective my sales managers work. In amoCRM I easily get all the statistics
on sales of my company from anywhere in the world where there is Internet because of using cloud technologies!
I have already recommended amoCRM to all my friends entrepreneurs and will recommend to conduct sales!

amoCRM - optimal solution for a dynamic business

Kommentare: amoCRM seems to be an optimal solution for a dynamic business – as it is compatible with iPad you can add new information literally on the run. Drag and drop leads in the pipeline, quickly attach files to the contact/lead cards, send emails to the clients by simply clicking on the his/her email. There are also new features which I am yet to test (advanced integration with WordPress, extensive email integration), everything seems to serve the purpose of making the process of creating leads as effortless as possible, and to this extent amoCRM seems to be moving in the right direction. So in general it would suit a small business or might be a nice tool for a sales department only, as it is not fully customizable. For example, you can't change names and formats of certain fields and the number of custom fields is limited.

Vorteile:

Can be run on different devices - laptop, tablet, mobile phone effortless implementation

Nachteile:

Slow export: The bigger your account gets the more problems you seem to have with the export of files. No templates: what amoCRM really lacks, in my opinion, is templates. What I mean is, for example I have a business process where all the leads are pretty much standard. And it would be really nice if I could simply create a template and be able to set default values – could really contribute a lot to the automation.

Captures the essence of the account management.

Kommentare: Using it to manage customer accounts.

Vorteile:

I recommend to try amoCRM to everyone, who is interested in profit and business development. This will help you manage accounts very effectively.

Nachteile:

Customer support is highly proactive. If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours.

Really easy CRM system for sales

Kommentare: I’ve been using amoCRM for more than 3 years now, at first as a customer and now we are their integrator partner. The system is very simple and versatile at the same time. It looks like a "little" Salesforce. You can write your own modules to modify the interface. There is a comprehensive API that enables you to provide integrations with other systems. UI is really handy. I recommend it. Viktor Dovzhik, CEO Introvert

Vorteile:

- Good and easy UI - API & widgets - Fast support - Integrations

Nachteile:

- Not suitable for large companies - Only sales process

Easiest CRM system in the world

Kommentare: I am business consulter, and already I've implemented amoCRM in more than 5 company's.
usually the hugest problem of the CEM systems, its implementation, because employees (users) not using new system because of its UX.
In this case, everybody very fast starting using the amoCRM, and the system is going to be life.
Also one of the benefits, its a lot various integrations with third party systems, like IP telephony and email marketing services.
Thanx a lot developer team, I am your ambassador :)

Vorteile:

fast start price flexibility UX/UI

Nachteile:

some bugs, but it's basically nothing

amoCRM Allows me to Effectively Communicate With Customers

Kommentare: Definitely try it out for yourself, great program!

Vorteile:

I manage a lot of accounts for different clients. Since we can’t choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take.

Nachteile:

Frankly, I think the program offers too many features which can be quite confusing. I haven’t tried all the features because I only use the ones that will help me in my job. Not technically a con, but it feels a bit crowded.

An accurate and precise tool; lessened computation and data errors

Vorteile:

Our clients are mostly business owners or managers and with amoCRM, they have been very pleased with our service. We are pleased that we have used the product and reviewed it intensively before using it on our clients. We love every feature that is available. With the management of every project possible, this software did more and created possibilities for our team. Account and expense tracking are more positive features which made using amoCRM amazing. Everything is easier and financial management is more accurate.

Nachteile:

Tech support of this product is honestly pretty poor. Response takes a long time to arrive. Good thing we only have little chances to need tech support.

It Is For You

Kommentare: I at long last have the required device to give my client care as I wanted. I can at last right the long procedures into explicit advances and see where the precise improvement is required for the outcomes we go for. It has a reasonable arrangement and simple of access for all workers to team up on. This advantages the understudy correspondence and makes an authoritative undertaking a happy task and euphoric as opposed to depleting and confused.

Vorteile:

I deal with a great deal of records for various customers. Since we can't pick our records and are alloted to assigned customers, we have to realize how to manage individuals. Each customer is extraordinary and interesting, which means you need to adjust to their style and needs. I really depend on amoCRM for getting client data, utilizing internet based life the executives highlights and progress following. This product empowers me to dispatch a battle and increase leads. This product enables me to discuss adequately with my customers and keeps me directly on track with what steps to take.

Nachteile:

Engineers ought to refine the interface, make it progressively others conscious: expel pointless apparatuses from the principle menu, disentangle joining records to cards.

amoCRM - the system aimed at obtaining the result

Vorteile:

amoCRM originally bribed me with a huge number of functions and a nice well thought out design. The system is so thought out and implemented that even after several days of work and adding a small amount of data it was already clear that this CRM will suit us and we will be able to use it for business. Slowly we sorted out the modules we needed (Transactions, Lida, Contacts, Tasks) and the work moves very quickly.

Nachteile:

Despite the nice design, it turned out that it is difficult to install the system and configure it. We even had to invite to the office a specialist who works only with amoCRM, but he helped us save time on installing CRM.

Perfect for our needs

Vorteile:

We started using this CRM instead of Bitrix24. Dealing with the interface was easy, it is very simple. Due to this, in less than six months we have completely transferred the client base to the system. Special thanks to the support service, which promptly helped us with solving problems.

Nachteile:

Mobile application needs to be improved. On some Android-powered smartphones, the scroll bar disappears. I do not know why this happens, but on iOS there is no such problem.

Not the best option CRM

Vorteile:

At first it seemed to me that the interface is not overloaded with unnecessary elements, which allows the program to be sorted out quickly enough. The functionality is quite wide, there is the possibility of narrow settings for sale funnels and transaction cards. Excellent integration with cloud providers.

Nachteile:

There is no possibility to customize the analytics section on your own, everything is standard and simple, sharpened exclusively for sales. There is no usual environment for working with mail, there are failures and delays in the delivery of notifications and messages.

Simple and clear CRM, but there are serious disadvantages

Vorteile:

Of the many existing CRMs today, amoCRM is in my opinion one of the most simple and straightforward. It is perfect for solving basic tasks or starting, which I was able to see from my own experience. A good design and interface, there is the possibility of integration with other tools.

Nachteile:

I can safely say that amoCRM has a lot of minuses. These are security problems, unstable work, and slow support that cannot solve customer problems promptly. And one more thing - the system is not flexible enough, which is important for business.

One of the most simple CRM

Vorteile:

Of the previously used numerous platforms, amoCRM is one of the simplest of them. It has a nice design and extensive integration with a significant number of other tools.

Nachteile:

The system does not always work stably, I lack the necessary settings in the reports, and the support service works slowly and very often cannot solve the problems we have encountered.

Good CRM

Vorteile:

amoCRM is great for a business based on sales, and it does not matter whether you have a real store or you offer virtual services, for example, in programming or web design. In this CRM, I easily configure tasks for myself and my subordinates, and monitor their implementation. Conveniently, all the actions performed on the tablet, immediately synchronized with the computer and employees are always at hand with up-to-date information.

Nachteile:

Unfortunately, this system is very complex, but the developers do not provide a step-by-step guide on how to install it and properly configure it. Another thing I do not like is the inability to view statistics on mobile devices.

With amoCRM we have significantly improved the efficiency of managers

Vorteile:

I work in a highly profitable IT business, so for us every customer can make a good profit, and so you can not lose them. But such cases were before we started using amoCRM. Now all interaction is clearly logged, and the system can see the communication from the client's first appeal and to provide him with final reports on the work done.

Nachteile:

I do not like how the technical support service works in this system, guys can not answer questions for a long time.

amoCRM - a single workspace

Kommentare: Since the beginning of this year, we use the amoCRM in our sales department.
The first time was certainly uncomfortable , but thanks to webinars and documentation, staff
involved in the work with the product within two weeks. Functional of the system covers work with the client and lead since the first treatment to completion of the transaction.
I am glad to work with multiple sales funnel , which gives us an analysis on the different areas of sales. Due to the wide functional external API amoCRM we integrated with the infrastructure of the company, so saved ( in a number of things to tens of minutes ) on types of operations.
The missing functionality is compensated by third-party widgets, which amoCRM provides on the settings page. I recommend amoCRM to work with clients - amoCRM - a single workspace.

Vorteile:

Low barrier to entry

Nachteile:

not work with documents

The support service is not competent enough

Vorteile:

This CRM can significantly increase the productivity of our employees. The software allows you to assign tasks to employees of our company, and also contributes to the convenient processing of important information.

Nachteile:

The notification system sometimes fails. The technical support service does not work as well as we would like, therefore, our employees have resolved many problems themselves.

Slow response to customer service

Vorteile:

I really like their mobile app. In amoCRM, our employees create detailed reports, as well as their own widgets. The system works stably and easily integrates with a number of social networks we need.

Nachteile:

You can not track the progress of projects, a lot of time you have to wait for a response from the support staff. The notification system does not always function correctly.

Useful system

Vorteile:

In our company, this platform is used to analyze and manage sales. There is an excellent application for mobile devices on Android and iOS. The system has the ability to create detailed reports.

Nachteile:

I can not track the development of the project. I would like to see the presence of a tool with which it would be possible to exchange instant messages with clients.

For a long time I've used this CRM service

Vorteile:

Convenient functionality: as soon as this service appeared on the Internet, I began to use it. Plus, there is no need for unnecessary fuss: all employees added to their chat and can communicate on work issues, track all their actions, do not need to bother with viewing cameras and monitors. Definitely recommend the program.

Nachteile:

Unfortunately, the support service answers for a long time and it's difficult to solve problems with bugs yourself, we have to wait an hour for an answer, and this slows down the work. It's good that the problems are rare.