TaxCloud Erfahrungen

Inexpensive Sales Tax Compliance, Great for Developers

Kommentare: Very positive experience, it's easy to talk to the same people any time you have an issue, and not be bounced around through different employees.

Vorteile:

As the sole developer in a small ecommerce shop, I was in charge of selecting a company to handle our sales tax compliance. I like TaxCloud because they are inexpensive and also because their API is not needlessly complex. Everything is straight forward and we haven't had any problems in the two years we've been using them.

Nachteile:

Nothing in particular, and I don't have any major complaints.

Calcuates tax great - pray you dont need tech support

Kommentare: I love the ease of which it works when it works. But when you do need help it is virtually impossible to receive it timely.

Vorteile:

The ease of setting up an account and nexus.

Nachteile:

The customer service is horrible. They have been saying since last summer that they are aware of the issue and are working to make it better but we still see that same lack of support. We have tried calling and contacting online but receive no response. The receptionist will not put you in touch with an actual human or escalate the message.

stay away from this company

Vorteile:

nothing positive to say. they are the biggest mistake I've ever made for my small business startup.

Nachteile:

they've had technical issues from their end, and despite admitting to it, its been over 1 year and i am still chasing after my refund. They charged over $300 within my first two months into launching my own business as a "late payment fee" eventhough there is nothing wrong with the credit card I've had on file...which suddenly they started charging $10 to this year without me signing off and agreeing to such thing. They are NOT free. I didn't pay a monthly fee last year and suddenly they claim "we sent communication about our policy changes, we now charge $10 a month". An email that most likely landed in junk email because i was complete unaware. I never approved or agreed. and i've barely made any sales due to covid to begin with! This company has been nothing but a HUGE headache, i am so full of regret for ever signing up with them. Waiting on a close to $400 refund...STAY AWAY FROM THEM!

Sales department was enthusiastic. Software integrated well. Problems caused mayhem with no fix.

Kommentare: The software took a time burden from my shoulders.

Vorteile:

Mostly the software runs seamlessly once it is set up correctly. Helps avoid expensive business costs.

Nachteile:

When there are issues with accounts that need attention the customer support is not there. Trying to get things back on track is not being addressed for their end. While TaxCloud claims to be easy it becomes difficult and frustrating to make corrections. I will consider a different Tax integration system.

peachtrader

Kommentare: na

Vorteile:

the customer support and responsiveness.

Nachteile:

i dont have any major complaints about taxcloud

Slow/Poor Customer Support

Vorteile:

We have liked how easy it is to calculate shipping in our WooCommerce store when their Simple Sales Tax plugin is not having compatibility issues.

Nachteile:

Our organization has been using TaxCloud for tax calculations over the past few years in conjunction with the free Simple Sales Tax plugin for WordPress. The original developer of the plugin did a good job of keeping it up to date with the changes in WordPress and WooCommerce. Then TaxCloud acquired the plugin and now dealing with customer support for the plugin is a nightmare. As others have said, support typically takes over a week to respond to tickets, even urgent ones. There was a recent software incompatibility with Simple Sales Tax and WooCommerce that took nearly two weeks to get addressed and resolved. The first person who replied, Stephen, obviously didn't read the ticket and provided a "solution" that was unrelated to the software plugin issue. The support staff later replied saying that he would provide an update once they had an action plan to fix the plugin issues but that reply never came. Eventually, they finally fixed the plugin issues but it simply took much longer than it should have. They recently changed their prices for the monthly package (we pay the fee because we don't allow them to file our tax returns for us). With the price increase evidently came no improvement in customer service. We're strongly considering switching to another tax services provider that has a better track record of actually helping customers, especially paying ones. This review is not unfair and is an accurate representation of our experience with the company.

Tax Cloud

Vorteile:

It is easy to enter in an address and retrieve the tax rate for that destination, on the tax rate page. This helps us when entering in a manual order and we need the correct tax rate. The overall look and layout of Tax Cloud is more pleasing to the eye than our previous system.

Nachteile:

It is hard to navigate and find transactions that have been uploaded. Additionally, it is not listed in full page that you can search under all transactions. You must click the month and filter before you search for the transaction. When uploading a transaction, it asks for the same information multiple times. This is the same for when you are uploading a tax exempt document. It is time consuming to enter in the same information over and over again. Lastly, when entering in a transaction it will have you fill out the information page by page. It would be easier if all information requested was listed in one web page without having to hit "next". From time to time, a mistake will be entered and you have to back track a lot to fix it. If it were on one page I could scroll up.

NO CUSTOMER SERVICE

Kommentare: I have repeatedly been trying to get TaxCloud to call me and to remote in to fix the bug in the software. We keep setting up phone calls but TaxCloud never calls in! They are NOT leaving me a phone number to call them.

Vorteile:

I like that TaxCloud handles my website's needs for different tax rates for NC customers.

Nachteile:

There is a bug where MORE tax is being collected than it should!!!!

TaxCloud Review

Kommentare: So far so good, they have been responsive to my support questions and have made handling sales tax easy for my ecommerce store.

Vorteile:

Taxcloud was easy for me to implement to quickly get tax rates and filing is free for member states so that is a plus.

Nachteile:

It would be nice to have a little more detail in the integration documentation in certain areas. Also, an easy way to view invoices would also be a good addition. It can be a little confusing to find exactly what you are being billed for.

Great Tax service group

Kommentare: I have been using tax cloud and still am for over 4 years now they have great Service great prices and good work

Vorteile:

Very easy to use 100% accurate inexpensive is an expensive cost for my company

Nachteile:

Didn't merge with any other software for inventory management

Shady and Unsupportive Operation - Avoid

Kommentare: While the actual software works fine, I absolutely cannot recommend a company that treats their customers like this. I feel like we got the bait and switch treatment and their staff was not entirely forthcoming about the pricing changes, and instead of treating my company like a valued customer they coldly shut us down for the sake of two months worth of charges with a single sentence: "We can not issue refunds for services rendered." When our business picks up again after COVID eases up, we'll be using a different service, even if it costs more. Support and customer service really matters, and TaxCloud severely lacks it. This entire experience shows me that they care more about their monthly charges than keeping satisfied customers.

Vorteile:

Before their pricing model changed, it was a perfect solution for small companies who needed just the basics of sales tax support. It was fairly easy to integrate, and reported accurately.

Nachteile:

I have no cons about the software itself, just the company. Their pricing model changed in January 2021 from a free model under one of their plans to a paid model. They notified clients in December that would be happening. However, I called and spoke with one of their support agents (when you actually COULD call someone) and asked if my plan would also be changing to a charged model. He told me "I don't believe your plan will be changing, but I'll ask about it and get back to you through email if it is." I never heard back. Then in March I got hit for a bill. I immediately contacted support and was told that yes, my plan was now charged a monthly fee. I immediately closed the account. Then, I got hit with another monthly charge in April because my site had 7 (SEVEN) API calls towards the end of March before the account was closed. After writing support for a refund, the exact reply from their finance department was, "We can not issue refunds for services rendered."

Supper easy integration and amazing product compared to other services.

Kommentare: Extremely cost efficient scalable sales tax processing and reporting that eliminated all burdensome sales tax matters. Sales tax is now easy. By voluntarily signing up to remit sales taxes in SSUTA states my business is indemnified against audit risks in those states.

Vorteile:

All sales tax functionality is simplified, and now is much more cost effective. The service has been completely re-engineered and is much improved. The new reporting and customer interface are superior to anything else on the market. I love not having to buy an expensive enterprise software solution. TaxCloud works seamlessly across multiple platforms and is designed to scale with my business needs. TaxCloud is a true very powerful cloud based system providing my business with a tremendous service that frees up valuable time and resources.

Nachteile:

No real cons..at first customer service seems a concern. However, this is short lived once the immediate anxiety of employing a new service is overcome. I quickly realized that this is an efficient customer friendly self service platform, and after integrating the service most all customer service issues were unwarranted. Therefore, there was little need for me to actually request customer service. That said, this product is a tremendous value. I could pay more for a competing service with more immediate customer service, however there does not seem to be any advantage in doing so. Once up and running TaxCloud is seamless and needs no additional handholding, and their scalability, reporting and functionality is the best value out there.

Horrible Support

Vorteile:

Easy to setup and use. Address lookup works most of the time.

Nachteile:

We are being charged for duplicate transactions and cannot find a reason. The downloaded transaction history shows all transactions occurred at 4:00 AM so that was no help at all. A support ticket was created 4 months ago and still no answer. As a test, I created a test website, made one test transaction and immediately took the site down. There were no duplicate transactions from the test website that day however; the next day there was.

Deceptive advertising | Not an option for small business

Kommentare: I cannot trust the company bc of it's deceptive advertising. The hidden fees are orders of magnitude higher than those they advertise and certainly a showstopper for any small business like mine. Using TaxCloud would surely put us out of business in a hurry.

Vorteile:

Loved the advertising message: "helps online merchants easily manage all aspects of state and local sales tax, from calculation to collection to filing. Let us do the taxes so you can run your business." Unfortunately it's very deceptive for small businesses.

Nachteile:

We wasted an enormous amount of time trying to implement this software at my small business. It's not until you get well into the implementation process that you discover hidden details like 1) you have to collect tax for all SSTP (Streamlined Sales Tax Project) even if you don't come anywhere near their thresholds and 2) you'll be charged up to 8% of your revenue for the service in addition to the fees advertised. These details are hidden on a non-secure website at http://dagobah.taxcloud.net

NO ONE WILL RETURN CALLS or emails in over a week!!!

Kommentare: Lately - horrible, horrible, horrible.

Vorteile:

Onboarding Tax Cloud was not difficult and it worked. Then we updated some software pieces and were told erroneously (not by TaxCloud) that TaxCloud wouldn't work with those pieces. I rushed to call and email TaxCloud to NOT cut off our service but it was cut off anyway. Now I cannot get anyone to restart the service.

Nachteile:

Only ONE person can restart our TaxCloud, I am told....and that person's mailbox is full and they won't return calls and messages from their receptionist. Their receptionists repeatedly tell me there is no one else in their organization that can take my call or give help with restarting my TaxCloud. Emails are not returned. I have asked to escalate, talk with a manager or ANYONE and have expressed I am going out of the country for 2 weeks - and get NO HELP from anyone.

Services provided

Kommentare: calculate sales tax in multiple states

Vorteile:

customer service is excellent worked with us to integrate with our software

Nachteile:

More clarity with TIC codes and the products we sell

Taxcloud Review

Kommentare: We are using Taxcloud to have Odoo auto calculate tax based on zip code. overall it has been great

Vorteile:

integration into Odoo CRM was easy. TaxCloud is perfect for those who have very little technical skills or low skills in accounting this software will assist in reports and calculations for you. Overall the service and customer support is amazing. They assisted with everything I needed and pointed me in the right direction.

Nachteile:

I do feel little expensive when it comes to cost per transaction. if you have many calls the price does go down but when your small to medium size business it is little on pricey side. I am technical and I am able to remove taxcloud and use odoo manual tax import and export option. Although integration is easy the support and relying on API is not sustainable. Odoo had error in taxcloud API and taxcloud cant help due to Odoo side.

Stay Away - better options available

Kommentare: overcharged by $1k over the course of 2 months and refuse to talk to me, answer the phone or resolve the issues. They will change your subscription and there is no way to revert. Waited on hold twice for over 15 mins
The website portal does not work and often results in just a blank screen

Vorteile:

the tax rates calculate accurately that is the only good thing

Nachteile:

customer service is non-existent and unresponsive

Best value and accurate collection and filing.

Kommentare: Love it for sales tax calculation and filing.

Vorteile:

Easily integrated with my store. I don't have to worry about accurate sales tax and on time filing any longer because TaxCloud has me covered.

Nachteile:

I have yet to find a con and doubt I ever will.

Cumbersome to use

Kommentare: Impossible to get any answers from customer support.

Vorteile:

I only use tax cloud because it is required by our website developers.

Nachteile:

Tax Cloud does not always follow the rules that our state has in place regarding capturing tax on shipping charges, etc. If I need to adjust the order total for some reason - the tax does not recalculate correctly. There is absolutely no way to manually override the amount of tax charged.

Super easy to implement

Kommentare: Tax Cloud has made the collection and paying of sales tax a smooth running process that takes only limited staff time to manage.

Vorteile:

Tax Cloud integrated seemlessly with the multiple sales channels and platforms we use to run our company. Just a couple of clicks and we were all set up.

Nachteile:

Our biggest challenge is when we need to take orders outside of our standard platforms. We have a system now, but it took some digging to figure out.

Very poor customer service - takes days to respond to technical issues

Kommentare: It took care of our sales tax computations and saved time and at one time worked well.

Vorteile:

Easy to install. The top line reporting is clear and concise for completing quarterly sales tax returns.

Nachteile:

Recently increased pricing model so our few $/per month increased to more $ per month. For this you get a slower dashboard and unresponsive customer service. It used to be so much better.

Never had any problems

Vorteile:

I've used tax cloud for more years than I can remember and it has served me well. It operates in the background, taking care of taxes for my online sales. I never really have to think about it, which is the best compliment I can give.

Nachteile:

I can't think of anything that has been a problem.

Helpful for NonProfits

Vorteile:

Taxcloud makes staying in compliance easy, we have multiple tax codes for Washington state and we don't have to worry about figuring out how to make it work.

Nachteile:

The reports have to be found in TaxCloud and not my WordPress dashboard.

TaxCloud Frees Up Time So We Can Focus On Our Business

Kommentare: We never have to think about sales taxes - TaxCloud takes care of it for us.

Vorteile:

Integrates with our online store and is extremely easy to set use and use.Customer support is outstanding! You can actually speak with a live person and the staff are extremely knowledgeable and helpful.

Nachteile:

I can't think of anything we don't like about TaxCloud.