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Nutzerbewertungen filtern (28)

David P.
David P.
Senior Field Engineer in UK
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent backup and restore for physical servers

5 vor 3 Jahren

Kommentare: This product has been king of physical server backups for a long time. They have started to bolt-on features to better support virtual environments and recovery, and offer cloud services. Unfortunately these are clearly additions to the base product and not revisions to it, meaning that management is not very slick and it doesn't make commercial sense when stacked against the competition. But if you just have a couple of physical servers and want a robust backup solution with recovery you can rely on, this is a good product.

Vorteile:

Easy to install and use. Plenty of options for backup routines and destinations. The recovery to same or dissimilar hardware is rock solid. They have a cloud backup offering that is competitively priced. Support is usually good once you engage with them. Most issues come down to something outside the product, i.e. not uninstalling a previously solution first. Once up and running it can be relied upon to produce consistently good backups.

Nachteile:

Cumbersome to manage multiple backups for multiple servers. The central management tool they offer is still very much a work in progress. Expensive per-server compared a lot of alternative products. The cloud backup runs separately to the main application, giving you another thing to manage. Retention policies are easily broken just by modifying a backup job, which can lead to them being ignored and filling storage.

Antwort von StorageCraft Technology

vor 3 Jahren

David - many thanks for your feedback - it is greatly appreciated. We're excited to share our new product ShadowXafe which addresses several of your product observations. Our team will be in touch with you soon. Never hesitate to reach out to me at connie.whiteside@storagecraft.com Regards, Connie Whiteside Sr Director Customer Success

Mark P.
Director in Australien
Computer- & Netzwerksicherheit, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Shadow protect is great for onsite and offsite backup

5 vor 6 Monaten

Kommentare: Only have had restore issues on SBS Servers
All other devices have been great in a disaster recovery situation.
The product is good and with the new cloud addition, monitoring is so much easier

Vorteile:

Its very cost effective, been around for years and has a good market share, meaning the reliability of the product is tested well and any bugs are ironed out pretty quick.

Nachteile:

Installation isnt a few clicks. Need third party hardware to complete a full DR solution Would be great to have an all in one solution with direct support

Bob T.
Software Engineer in USA
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

* * * DISAPPOINTING SCAM * * *

2 vor 3 Jahren

Kommentare: 2+ years before the built in shutdown bomb triggered.

Vorteile:

Does what I want, when it works, usually 3 days of 6 days scheduled. It errors out without notice when the backup storage external drive doesn't instantly wake up and salute as soon as ShadowProtect pings once. But I can live with 3 full backups every week.....if the software had not self-destructed.

Nachteile:

During the usual monthly safety check found the screen hobbled. The important buttons (backup, restore, etc.) have been disabled and all others produce a 404 error, webpage cannot be found. Several hours later I gave up on tech support and called SALES. A "tech support" person responded to my message forwarded by Sales. She tried the old "Microsoft Update Error" blame game. As a Visual Basic engineer of 24+ years I know what Windows OS errors produce. It does NOT shut down software in an orderly, selective manner. I told her THIS event was clearly deliberate. She said the software must be uninstalled and replaced by a newer version with their help of course. THREE TIMES I asked what this "newer version" would cost, which she ignored apparently thinking I would have no choice, that my system had blown up or something and I couldn't restore it without paying whatever the price. WRONG ! I have Raid with dual drives and tiers of protective software. Thus, as I can no longer trust my small business data to a software provider which tries to try to leverage existing customers to pay "error motivated ransom" to access the data if needed, I told her she was trying to scam a software pro... and bye bye.

Antwort von StorageCraft Technology

vor 3 Jahren

Hi Bob - thanks for bringing this to our attention. I'm delighted we connected and are able to assist you! As noted, your support maintenance expired 5/31/2017. Going forward, please renew your maintenance so we can continue to provide great technical support. Don't hesitate to contact me at connie.whiteside@storagecraft.com. Regards, Connie

Verifizierter Rezensent
Chief Operating Officer, and HIPAA Privacy Officer in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Although a bit more expensive than similar backup software, ShadowProtect checks all the boxes.

4 vor 4 Jahren

Kommentare: The ability to virtual boot a server from a backup, to get a client back up and going while their true server gets replaced.

Vorteile:

ShadowProtect is a great piece of software. The main draws of this backup utility, are that you can encrypt your backups (which helps comply with HIPAA and other various laws), and perform a virtual boot from the backup media if your server/PC goes down. It's pretty amazing to be able to right-click the file that the backup creates, select "virtualboot", and have a working server up and going in 10 minutes or so. Pretty much a Disaster Recovery dream

Nachteile:

This software is expensive!! You can get the same functionality from something like Acronis, at a fraction of the cost. But I think ShadowProtect was one of the first that could virtualize. It's a great product, but there are other cheaper options.

Antwort von StorageCraft Technology

vor 3 Jahren

Happy to be checking your boxes, thanks for the great feedback :-)

Jordan D.
Jordan D.
IT Manager in USA
Verifizierter Nutzer auf LinkedIn
Konsumgüter, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Provides Confidence and Security

4 vor 3 Jahren

Kommentare: StorageCraft's ShadowPortect has saved me many of times. It isn't unheard of for end users to accidentally delete that all important accounting file. With ShadowProtect, recovering missing or deleted files is a breeze, often taking less than 5 minutes to restore a backup of the file. With our backup policy we are able to restore files within minutes of when it was changed, misplaced, or deleted. ShadowProtect also takes care of consolidations and our off-site backups, making it a great disaster recovery tool should a meteor hit our office.

Vorteile:

Fully Encrypted backups Automated integrity checks continuous backup from system to file supports a number of transport protocols including FTP and SMB Automated backup to VM for almost ready to boot full system backups

Nachteile:

The full system backups take some work to get to booting state. Still far better than the alternative of starting from scratch. Runs on Windows, which has been the source of some frustration

Nuno O.
Nuno O.
IT Manager in Portugal
Verifizierter Nutzer auf LinkedIn
Maschinerie, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simple and effective in times of greatest need to recover data!

4 vor 4 Jahren

Kommentare: Data recovery erased by users quickly recovery and with little work donwtime. Very effective backup and error notification chart.

Vorteile:

Speed in data recovery. GUI simple and clean, with only the necessary functionality. Wizard for creating backup jobs very intuitive. Copy management tool, ImageManager, free of charge.Checks whether backups are actually ok.Assembling backup images is extremely fast, allowing you to recover files in 15-minute periods without much effort or time spent.

Nachteile:

Help in the ImageManager configuration was not the most effective, very time consuming response. Email notification tool does not always respond. With some errors and setup delay.

Antwort von StorageCraft Technology

vor 3 Jahren

Thanks for the positive feedback Nuno, we're here to make life easier for you! Long may it continue :-)

Chris A.
VP of IT in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good backup, image based with incremental rollups

5 vor 4 Jahren

Vorteile:

Images based incremental rollups that perform disk to disk backups. This does make it faster than some backup technologies but you still need to make sure it is implemented securely and with offsite retention.

Nachteile:

I have worked with clients that didn't segment the backups properly. Because of this, the technology is very susceptible to ransomware and other network threats. This isn't necessarily a con of the software, but make sure it is implemented securely.

Antwort von StorageCraft Technology

vor 3 Jahren

Thanks for the prudent advice Chris and for the overall review. We really appreciate it :-)

David P.
David P.
CIO in USA
Computer- & Netzwerksicherheit, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Backups you can trust

5 vor 3 Jahren

Kommentare: With ShadowProtect we are able to backup servers throughout the day. We no longer need to schedule backup windows for each server to avoid flooding a NAS with several backups at the same time. This also means that nights can be devoted to maintenance without interrupting critical backups.

Vorteile:

My favorite feature is backing up throughout the day without interfering with production

Nachteile:

Recovering part of a drive (less than everything, but more than 1 folder) can be challenging, especially if you are trying to keep specific security settings in place.

Arthur H.
Arthur H.
Systems Engineer in USA
Verifizierter Nutzer auf LinkedIn
11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We use this on over 100 servers for our customers and it has worked flawlessly

5 vor 4 Jahren

Kommentare: We use this for almost all of our disaster recovery

Vorteile:

It is easy to restore a file It is easy to restore to a VM It is quick backup It has minimal performance impact on systems The backup sizes are pretty small

Nachteile:

Having to install imagemanager on the system to manage the backups is a bit confusing Sometimes the backup chain can be corrupted and you have to engage support to keep from making a new base backup.

Antwort von StorageCraft Technology

vor 3 Jahren

We couldn't have asked for a better review! Thanks so much Arthur, we really appreciate it :-)

Ivan M.
Ivan M.
Technical Services in Venezuela
Verifizierter Nutzer auf LinkedIn
11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The absolute best in backup and recovery!

5 vor 4 Jahren

Kommentare: They really deliver on the promise of business continuity. We recovered really fast from the ransomware, we didn't use the HIR technology (we determined we didn't need it for the mail server) for setting up a temporary VM for keeping the server up, but it does what it promises.

Vorteile:

No-nonsense recovery. Let me tell you a story: Some day we were hit by ransomware on our mail server and it was of course inaccessible. We had set up ShadowProtect to make backups weekly during the weekend over a NAS we have. The OS quickly became unbootable after sometime having the ransomware. So we loaded an USB stick with the recovery solution and it was really easy to use. The recovery solution also supports NAS storage so we followed the wizard (we didn't have to check out documentation, it was intuitive to use), selected the latest image, left it overnight reimaging disks (including GPT and MBR headers) and at the morning, we had our server fully working again!

Nachteile:

It can be pricey, but definitely it's worth the money. It makes you think twice considering there are other tools with similar features and cheaper, but StorageCraft really delivers! So I'd buy again with eyes blindfolded.

Antwort von StorageCraft Technology

vor 4 Jahren

Thank you very much for the terrific feedback, Montilla and for being a valued StorageCraft customer!

Verifizierter Rezensent
Field Service Engineer in UK
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It just works

4 vor 3 Jahren

Vorteile:

Easy to setup, clear but informative interface. Plenty of different ways to backup and types of media that data can be backed up to. Can backup physical machines and also virtual applicances.

Nachteile:

Great for Standalone Physical devices, prefer another product for virtual applicances but that's purely on my preference. Pain having to install imagemanager to manage the backups would be better install 'All in One product'

Antwort von StorageCraft Technology

vor 3 Jahren

We thank you for your review - your feedback is greatly appreciated. Never hesitate to reach out me at connie.whiteside@storagecraft.com. Best Regards, Connie Whiteside Sr Director Customer Success

Bjoern F.
Owner in USA
Computer-Vernetzung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Quality and Support has decreased

3 vor 3 Jahren

Kommentare: This used to be a great and reliable software but we've found ourselves spending more time to fix and troubleshoot issues than we should. If every day backups stop working somewhere, I loose confidence in the product. There's other players that offer the same or more features for half the cost and have much more responsive support and less issues.

Vorteile:

It's a great product when it works. Reliable backups with flexible restore options.

Nachteile:

The software has many bugs and unexpected issues that make the backups less reliable. We've been spending too much time troubleshooting issues, calling support and often not finding a real fix other than a temporary workaround. The support is really lacking. The response time is horrible. By the time most tickets are responded, you've lost 2-3 days of backups. Restoring full machines is also a painfully slow process unless you can do an instant restore to a VM that reads from the backup storage. Each machine has to be setup with ShadowProtect individually which takes a lot of time. The uninstall of the product fails in most cases and requires a painful procedure to rip out the rest.

Antwort von StorageCraft Technology

vor 3 Jahren

Hi Bjoern - many thanks for your feedback and always great speaking with you. Never hesitate to reach out to me at connie.whiteside@storagecraft.com. Best Regards, Connie Whiteside Sr Director Customer Success

Verifizierter Rezensent
Computer Technician in USA
Verifizierter Nutzer auf LinkedIn
Computer-Vernetzung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

SMB friendly and scales well

4 vor 3 Jahren

Kommentare: Imaged based server backups. Pretty good stuff.

Vorteile:

Fairly easy to use once you get the training out of the way. Somewhat intuitive though they did change the interface around at least once on me. Had to restore a few servers in my time that were affected by Ransomware or hardware failure and it always went (relative to the situation) smoothly.

Nachteile:

Chains. Always the chains. "Check the chains, the chains are broken, corrupted chains over here." Had one server out of the bunch where we couldn't do a bare metal restore but were able to restore the files to a new OS. Probably could have solved it had we enough time but as it was a production server we favored speed over quality in that particular situation.

Antwort von StorageCraft Technology

vor 3 Jahren

Hi there - Connie Whiteside Sr Director Customer Success here - thanks for your feedback! Never hesitate to reach out to me with questions or concerns at connie.whiteside@storagecraft.com Best Regards, Connie

Charles S.
Systems Administrator in Kanada
Informationstechnologie & -dienste, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ShadowProtect Review

4 vor 5 Jahren

Kommentare: It is without a doubt the fastest backup software on the market. I've been using ShadowProtect to protect my clients and it has always been 100% reliable. Love the explore - restore feature. I've been trusting for over 5 years ShadowProtect to backup my client's data. Offers an intuitive user interface that is ideal for beginners.

Vorteile:

the explore - restore feature!

Nachteile:

The only thing I don't like is that it's very expensive. All competitors are much cheaper.

Antwort von StorageCraft Technology

vor 3 Jahren

A bit slow to express our thanks here - it almost slipped through the cracks! Thanks so much for the 9/10 rating Charles, really appreciate it. I hope things are running just as well if not better with StorageCraft since posting this feedback :-)

Greg A.
President in USA
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy image backups

5 vor 2 Jahren

Vorteile:

Shadow Protect can image backup all partitions, set security on the image, perform full and incremental backups and is an excellent product overall.

Nachteile:

Not having the ability to image a full disk, can only image partitions.

Antwort von StorageCraft Technology

vor 2 Jahren

Thanks for the great feedback, Greg!

Verifizierter Rezensent
Presales & Technical Support Manager in Griechenland
Verifizierter Nutzer auf LinkedIn
Computer- & Netzwerksicherheit, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A very good choice if you want backup and build a DR plan

5 vor 3 Jahren

Kommentare: We used it to backup servers and implement DR on another site. ShadowProtect is really designed to do just that and it does it very easily and works every time. All recovery method (which are plenty) work also as they should. A very important feature is virtual-boot, from which you can instantly test an image by transforming it to a VM on any machine, eg a powerful laptop with VirtualBox. I'd like it to also be strong in endpoint/workstation area too, but its lack of plain folder/file backup is important. You just can't backup all systems' disks if what you really need is to backup a few locally stored documents.

Vorteile:

SP is a very good choice if you intend to do backup and DR plan. Some people might bother only with backing up servers or files, but SP really excels in disaster recovery options! ImageManager is a really great tool that comes with the solution which manages and verifies your images. System backup and recovery options are plenty and all work, and this is really important.

Nachteile:

While it's a pretty much do-it-all solution, it lacks of some features such as single file/folder backup. You only get to backup full images/systems. Also SPX is not really polished as a gui/console, needs some refactoring on the UX area.

Carl A.
Network Engineer in USA
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Better Options on the Market

3 vor 2 Jahren

Kommentare: Used this as the primary back for our MSP for several years and had a few quirks.
The markdown comes from the experience to restore complete backups during a real world incident.
We had users on other products that were restored in less than a day. Those under this product took a couple days to receive the offsite backups and restore.

Vorteile:

The interface is easy enough to understand and navigate. Excellent Training program Certification for Storagecraft

Nachteile:

The setup of clients can be a bit clunky and there is some terminology unique to only storagecraft The offsite backup product is confirmed, but not actually verified for usability.

Antwort von StorageCraft Technology

vor 2 Jahren

Thanks for the frank review, Carl. We very much appreciate the feedback and it was great that we were able to speak to you directly about the specifics of this situations and the "cons' you listed. We take feedback like yours very seriously, have discussed this internally and will use it to improve our processes moving forward. Thank you again!

Eli P.
Centalized Services Manager in USA
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good Products,Completed Backup with Little Performance Impact

5 vor 2 Jahren

Kommentare: Overall, I am happy with the product. It works well with very little need for ongoing troubleshooting and maintenance. I am secure in the knowledge that my customer's data is protected.

Vorteile:

ShadowProtect is a is simply a good product. Backups complete without hassle and I very rarely notice a performance impact on the systems being backed up. Backups to disk or NAS are quick and reliable.

Nachteile:

Configuring new backups are a bit complex. There was a definite learning curve when first beginning to set up backup jobs. It would be nice if this process was more intuitive.

Verifizierter Rezensent
IT Support Technician in USA
Verifizierter Nutzer auf LinkedIn
Strafverfolgung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Shadow Protect

5 vor 3 Jahren

Kommentare: When I needed to do major restores the software worked well

Vorteile:

I like how easy the software is to use and manage

Nachteile:

Adding machines and making the agent work on older machines is a little difficult

Chris K.
Director of AV/IT & Print in USA
Religiöse Einrichtungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great backup solution

5 vor 2 Jahren

Vorteile:

Works great, I know I can rely on it to keep everything backed up.

Nachteile:

I do find the learning curve to be a little steep compared to some others but it isn’t bad at all.

Verifizierter Rezensent
Project Delivery Manager in USA
Verifizierter Nutzer auf LinkedIn
51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Server was backup and running in 10 minutes

4 vor 4 Jahren

Vorteile:

The power of the ImageManager server is amazing. If for whatever reason we have to take a server down or it crashes, we can have users using their applications or file shares and be none the wiser there is a critical issue.

Nachteile:

Restoring a large server image from the local server can be a lengthy ordeal even over sfp+. Support is also not the best equipped to help you solve their most common issues encountered and often I would have to wait for my ticket to be elevated to the next tier.

Antwort von StorageCraft Technology

vor 3 Jahren

Delighted to hear you got your server backup and running in ten minutes with StorageCraft - that's what we're all about. Thanks for taking the time to provide a review. Much appreciated :-)

Matt I.
Matt I.
Owner in USA
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Awesome Backup for Mission Critical Servers

5 vor 2 Jahren

Vorteile:

It just works. Backups are fast. Easy to recover information. Use it to create an almost ready virtual machine in the event your server fails.

Nachteile:

Imagemanager can get out of sync. You must replicate the data elsewhere.

Antwort von StorageCraft Technology

vor 2 Jahren

Thank you for the great review, Matt

Kevin Y.
Kevin Y.
Owner/ 1 Man Army in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Backup for small business and enterprise server systems.

5 vor 4 Jahren

Vorteile:

Tons of features Image management options Multiple back schemes make solutions for most storage requirements Very reliable Great reports Works with several different online backup providers

Nachteile:

Its not cheap, but you get what you pay for. takes a little time to learn the ins and outs of it. Interface isn't the prettiest in the world.

Antwort von StorageCraft Technology

vor 3 Jahren

Appreciate the positive feedback Kevin, thanks!

Verifizierter Rezensent
Application Support Team Lead in USA
Verifizierter Nutzer auf LinkedIn
Medizinische Praxis, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Reliable backup software with some neat features

4 vor 4 Jahren

Kommentare: Allows us to rest easy when it comes to clients backups

Vorteile:

The backups are reliable and the software provides a great deal of flexibility when it comes to backup targets. The restoration options are quite robust and quick to implement in a disaster.

Nachteile:

Sometimes the infinite incremental chains fail to replicate properly and thus do not consolidate correctly on the local or remote source, requiring manual cleanup.

Antwort von StorageCraft Technology

vor 3 Jahren

Thanks for the 4 and 5 star ratings, it's much appreciated :-)

Mujde E.
Financial Affairs Manager in Spanien
Logistik & Lieferkette, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Competitive product with lots of options and good support

4 vor 2 Jahren

Vorteile:

Easy to use and deploy. Lots of backup schedules and target choices. Once it is up and operating, you can rely on continuously producing excellent backups. They have a competitively priced cloud backup offer. Usually, support is nice once you're involved with them.

Nachteile:

It is a little bit costly than its alternatives

Antwort von StorageCraft Technology

vor 2 Jahren

Thank you very much for the great review, Mujde