Bewertet am 18.7.2018
Snow License Manager is revolution in software and hardware asset management
Kommentare: It is my main source of data for my software asset management program at a company of 18,000 employees.
I like the ease with which software and hardware can be searched and viewed at a glance. Also, the reporting module is very powerful. Reports for everyone from the PC Tech team all the way to C-level are pre-configured and ready to be exported.
In addition to that it can act as a contract management repository and an IT finance management (ITFM) tool , with a T.C.O. of every asset in your organization.
Nachteile: Almost an overwhelming amount of data is gathered. There are so many screens and modules that it takes a while to learn and master. Also, implementation and entitlement gathering is time consuming.
Bewertet am 27.6.2018
Tried to work with Snow Support for years - not helpful.
Vorteile: The product does what it is suppose to do. It looks great and is a powerful tool for us. The cost was good when using a re-seller with purchase power.
Nachteile: Support is the worst. The smallest questions take days, sometimes weeks to get anything back. Initial install was flawed and took several months for SNOW to acknowledge the setup was incorrect. We hosted our environment with another company and had no access to admin tools. This caused us to rely on SNOW for answers which took an enormous amount of time to solve. Our last issue took more then 2 weeks for even after follow up emails. On the final followup email for status weeks later, we stated that we are looking at other vendors and to cancel our ticket. Within 1 hour, they closed the ticket with the comment "Customer is going to another vendor". Weeks with no response, but an hour to close the ticket. Hosted service has limited admin tools.