ReferralCandy Erfahrungen

Easy to use, great customer support!

Kommentare: Awesome!

Vorteile:

Ease of implementation. Ability to send customers the financial rewards automatically. Great support from Jessa.

Nachteile:

not sure I saw something that is a red flag

Customer support

Vorteile:

The customer support has been amazing. [sensitive content hidden] from customer was very cooperative and supportive. She along with the engineering team helped us a lot setting up a very custom integration for Referral Candy. I am very very happy with the support they provided and would surely recommend Referral Candy to others.

Nachteile:

Nothing specific. Referral Candy meets almost all our referral program needs. Just a small suggestion that if the API could be made more extensive.

Magnifi RC Review

Kommentare: Despite some of the short comings with tracking, I'm quite happy at the moment. The cost is definitely worth the effort.

Vorteile:

I love how easy it is to implement. Also the customer service is responsive which is helpful for a first time user.

Nachteile:

I wish there were better tracking options. Outside of integrations there aren't too many ways to track performance.

CUSTOMER SUPPORT

Vorteile:

The customer support and the ability to generate more customers from existing customers

Nachteile:

nothing everything is fine. All good, nothing

Spa & Massage

Kommentare: Excellent. Very easy to use. very good support. Simple API instruction.

Vorteile:

Very easy to use. Intuitive to use. Liked the excellent support

Nachteile:

hmm not sure yet. Need more time, currently all good

[sensitive content hidden] is the best!

Vorteile:

It is very easy to set up and having help during the process from [sensitive content hidden] who was so responsive and quick to help was great.

Nachteile:

My least favorite thing is the limited Widget Customization

Great Service

Vorteile:

The support team are very understanding and offers great support whenever needed.

Nachteile:

It would be great if the content seen by our customers had more options to edit.

Great customer support!

Kommentare: So far so good, I only started to use a few days ago, so currently I'm waiting for the referrals.

Vorteile:

I got answer very fast from the customer support, and they were super helpful!

Nachteile:

The setup is not that easy if you are working with a foreign language which is not listed in their languages.

Good app for referrals

Vorteile:

Simple to use and easy to setup. Support is also good.

Nachteile:

reports can be more informative. Sometimes reward emails land up in spam folder

Great customer service

Vorteile:

Good product and great customer service.

Great & Fast Set Up

Kommentare: So far so good. The Success team especially has been fantastic. Thanks to [sensitive content hidden], for all the assistance so far. Your quick responses are much appreciated too @[sensitive content hidden].

Vorteile:

Yes integration with my current business systems was made easy thanks to the teams both at Referral Candy and at Lodgify. I was able to get assistance with my custom store. I am so excited to deploy this campaign and see how it goes.

Nachteile:

So far all is moving well. I have not yet deployed the campaign so cannot give a full review.

Super handy and usefull

Kommentare: AMAZING THANK YOU [sensitive content hidden]. COULDN'T DO IT WITHOUT YOU.

Vorteile:

The costumer care with [sensitive content hidden] has been great, she's been guiding me trough step by step and i felt so warm, safe, loved en appreciated. I want to have more problems so i could only have these snippets of contact on a weekly basis.

Nachteile:

Not spending time in the costumer care.

Great Customer Service

Vorteile:

The process overall is super simple to setup, and it very smart in the setups.Customer service is always superb. [sensitive content hidden] especially was a great help in getting me setup with the correct tracking and helping me integrate Thinkific.

Nachteile:

It's not (yet) integrated with Thinkific

Great Customer Service

Vorteile:

The customer service has been incredible during this process. We have a home-grown ecommerce system which made it a little tricky to get it started, but Innah was there to help every step of the way!

Nachteile:

The reporting could be more robust and because we don't use a platform like Shopify it did make the process of onboarding a bit trickier.

Exceptional Customer Service Experience: A Truly Outstanding Team

Kommentare: I want to express my gratitude for the outstanding customer service I recently received, especially from [sensitive content hidden]! She is not only attentive but also incredibly knowledgeable and efficient! She resolved my issues promptly and kept me well-informed throughout the whole process. This level of service exceeded my expectations.Thank you for your exceptional support!

Vorteile:

What I like the most about ReferralCandy is exceptional customer support and ease of use.

Nachteile:

As a subscription-based company, coupons need to be manually applied for advocates.

Proactive Customer Support

Vorteile:

Referral Candy integrated easily into our Shopify store. It's easy to use, and the customer support is proactive and helpful. Shout out to [sensitive content hidden] who spotted an issue with our Referral Candy before we had noticed and reached out directly so that we could fix it.

Nachteile:

When we first started there seemed to be some errors with issuing rewards, but customer support was able to assist quickly.

Review Solely for Customer Support Experience

Kommentare: In regards to Customer Support - it was a great experience. [sensitive content hidden] was very helpful.

Vorteile:

In regards to Customer Support received - I reached out for help on questions I had regarding functionality and how to access languages. [sensitive content hidden] was super helpful, professional and quick to reply to my queries.

Nachteile:

In regards to Customer Support received - this does not apply.

Appreciate the support

Vorteile:

I appreciate that [sensitive content hidden] support was timely and helpful. Thanks.

Nachteile:

There are many features I would like to have available but for the price, it is reasonable value.

Great Customer Service

Vorteile:

[sensitive content hidden], the customer support agent that helped me was competent and extremely helpful. She did regular check ups on me until the issue was resolved. I am really happy with her service.

Nachteile:

Maybe the emails that are sent out via referral candy could be customized better in the current branding of the brand. Found that hard to do. Thank you.

Quick and helpful customer service

Vorteile:

It's easy to use and customize. [sensitive content hidden] was very helpful with customer service and responded quickily to my query.

Nachteile:

The integration is still in-progress, but so far, happy with the platform.

Great ROI

Kommentare: But overall, the program is great and fulfills its purpose. It has helped us set up an effective referral program that works, and we can easily track referrals and manage payouts. And their customer service is EXCEPTIONAL! They answered questions that I was typing before I even hit send. One of the best customer service experiences I've had to date with a software company. They were extremely fast in responding (within 10 minutes), and [sensitive content hidden] was so helpful and thorough!

Vorteile:

It was easy to use and integrate into my Shopify store and has already paid for itself.

Nachteile:

I would like to have more control over the contents of emails that are sent.

[sensitive content hidden] was super helpful

Kommentare: New User

Vorteile:

Simplicity, easy to set up. Great customer Support.

Nachteile:

I have just started so very early to tell.

Excellent For Referrals

Kommentare: I have had some good success with ReferralCandy and hope that through continued growth of our business that the referrals will increase.

Vorteile:

I like the relative ease to set up the referrals. It only took a few minutes to arrange.

Nachteile:

I wish there was more customization for the emails. There is a lot available but some other options of design elements and layouts would be really neat to see, especially like the way OptiMonk uses super clean layouts for their widgets.

Customer Support

Vorteile:

[sensitive content hidden] has been very helpful and swift in assisting me with a guest's concern. The case was solved promptly and the guest was happy to confirm that the reward was resent to his Paypal successfully.

good service

Vorteile:

product is fairly easy to use and their customer is very helpful (thanks [sensitive content hidden]!)

Nachteile:

i was a bit confused on the initial setup of everything but the team helped me out