von CWA4.3 / 5 3 Bewertungen
Bewertet am 30.8.2018
Our tool for business process management
Jan hendrik K.
Kommentare: CWA SmartProcess is our tool for knowledge management focussing on business processes. All our processes are mapped in this tool, it is a key part of our Quality management system and is esential for our ISO 9001 certification including the recent transition to the newest standard.
Vorteile: The tool is very flexible, easy to use and pretty straightforward. It can easily be customized and provides a very good overview about all our processes.
Nachteile: Some users were struggling a bit when using the process explorer to design processes, but this could be solved rather quick.
Bewertet am 5.7.2018
Easy to use, most features are self-explaining.
Kommentare: It helped us to totally improve our quality management system and process organization.
Vorteile: I like the new front-end that came along with the update in June 2018. Especially the document management system is very handy and simplifies my job in the quality department.
Nachteile: There are periods when the software is somewhat slowly. A few features are missing, like some field functions to readout ALL information you want into your documents.
Bewertet am 18.7.2018
We used CWA to design, implement and maintain our QMS.
Kommentare: Helped us to interpret and implement the ISO 9001:2015 standard
Vorteile: The process modelling is intuitive and helpful in both the design period and for users. The customisation options give a plenty of flexibility. Document management options are easy to use and great for organising controlled documents.
Nachteile: It is not always easy to find the correct settings that you need to change and the workflow management takes time to get used to.