TherapyNotes, LLC Erfahrungen

Good Software platform for the money.

Kommentare: Overall I am happy with Therapy notes since my biller can access my records and I can utilize the telehealth portion easily. I just wish it had more resources for therapist available.

Vorteile:

The collection of patient data is very easy.

Nachteile:

Compared to Simple Practice, Therapy Notes resources for clinicians is null. I would say that has been the most disappointing as the only forms provided are for the demographics and any other forms must be created and uploaded by the clinician. Additionally there are no forms for assessments to give to the client based on their diagnosis or information that you can send to them. Also, you have to manually send out the forms for each new client where Simple Practice did it automatically.

PMHNP friendly EHR, pricey e-Rx fees

Kommentare: Overall I would highly recommend this software. I only practice part time so I am frugal and try to keep my cost low as possible, but if you do not mind spending $780 a year to prescribe then you should be satisfied with this EHR.

Vorteile:

I loved the ease of set up. The importation of patient information from another EHR was quick. They have a to-do list on the initial screen that walks you through each step to set everything up as well. It assures you do not forget anything. When you log in the to-do list will appear so you can stay on top of tasks. I loved the integration of telehealth into the system and the charting template. You can also easily upload and share documents with patients. The customer service is great. They are really responsive and follow up to make sure that everything is good to go. They also personally reached out to see how I was enjoying the EHR which was nice. What I was really impressed with was how fast they set up the e-Rx and EPCS features. It takes other EHRs forever to get this done, especially the EPCS but they set both up in less than a week. They also assisted with setting up the PMP for my state. You can add multiple locations if you practice in more than one place which is really neat.

Nachteile:

The cost of the e-prescribe feature. At the time of this review it is currently $65/ month in addition to the base cost of the EHR. This is expensive compared to similar softwares. They should consider a one time set up fee for EPCS and lowering the cost of prescribing.

Horrible Company: hidden fees, no customer care, random withholding of my funds that I have worked for

Kommentare: My experiences with therapy notes have been awful. I only hope to prevent others from similar experiences.

Vorteile:

Nothing. This company is terrible and very much has a corporate attitude.

Nachteile:

Hidden costs, random debits from my intended deposits, no customer care or loyalty at all

Therapynotes not the worst, but not the most reliable.

Vorteile:

The platform made it easy to schedule appointments with clients and made billing easily available all in one place,

Nachteile:

When I conducted telehealth sessions the system would freeze a lot and was pretty inconsistent.

The full package - easy to use, great support, makes admin efficient!

Kommentare: I will continue to use it and prefer it over other EHRs that are out there.

Vorteile:

The platform is pleasant to look at and interface with. Many automated features that help me make fewer mistakes - meaning less revenue lost. The way of keeping a chart is intuitive and streamlined.

Nachteile:

I am not a big fan of the telehealth feature - it costs more to host more than one client/family member and I don't think you can screen share.

Highly recommend!

Kommentare: Therapy Notes is a fantastic product with excellent customer service!

Vorteile:

Product functionality and customer service.

Nachteile:

I have had no issues with this product, and any questions were promptly answered by customer services.

Simply Incredible Service

Kommentare: In the past six months, being new to the medical industry, I have contacted Therapy Notes six times. EVERY SINGLE TIME the customer service agent walked me through whatever process I was inquiring about. They followed up with an email detailing our interaction, with the same instructions written out.
NEVER did I have to get passed to a different agent to get help. ALWAYS I have gotten the help I have needed... Truly amazing in this day and age. I actually am wowed by the services that Therapy Notes offers. Whomever is doing their company training is STELLAR because in my half century of work experience, I have not received CONSISTENTLY perfect service. (And I very rarely use the word PERFECT! ;)
Also, when there is an issue with the TherapyNotes program or technology, you are notified immediately as soon as you open the program. As well, Therapy Notes executives listen to their users, actually inviting suggestions, and then working to implement solutions quickly. On top of all that, they offer a Facebook group for users to chat with each other to gain ideas and expertise, with this group being monitored by TherapyNotes personnel, who do sometimes weigh-in on commentary for additional help.
I cannot say enough about such an excellent program, resource, company!!! Kudos for all you do to help all of us in the mental health industry.

Vorteile:

24 hour customer service that is second to none!!

Nachteile:

Lost one feature that they are working to bring back - Insurance Eligibility button.

TherapyNotes, LLC Software Pros and Setbacks

Vorteile:

TherapyNotes, LLC offers significant ease of use; the entire billing process from submission to payment is handled with ease. It also has great customer service, which is available by phone.

Nachteile:

The treatment plan templates can be expanded as it is limited. Also, I would appreciate various fillable forms so clients can complete it through the system. Also, a flat rate billing fee opposed to a per submission fee would be beneficial.

TherapyNotes New User < 3 months Review

Kommentare: I am a new user with less than 3 months using TherapyNotes. It's easy to navigate. Everything is interconnected and the more you use it, the better you become at figuring why things happen in TherapyNotes

Vorteile:

Easy navigation features and how everything interconnects.

Nachteile:

Nothing comes to mind. Learning new apps takes time.

Optimis Corp Review

Kommentare: My overall experience has been great and I have not had any issues of concern with the software.

Vorteile:

What I like most aboutTherapyNotes is how easy the billing software is to use.

Nachteile:

There is currently nothing I dislike about TherapyNotes.

TherapyNotes customer review by a Psychotherapist in Private Practice.

Kommentare: TherapyNotes has become an integral part of running my psychotherapy private practice. Practically, it lets me expedite payment and submission of claims to insurance companies, has allowed me to automate and streamline the more cumbersome accounting, chart keeping, and record keeping tasks of running a business, as well as a therapy practice in particular. Aside from the platform allowing me to keep as robust records and charts as is required for any individual case, their biggest selling points are their blog and customer service; their blog is updated frequently with immensely useful information on any aspect of running a psychotherapy practice. TherapyNotes Customer Service is stellar; the replies, even to complex requests or questions, are immediate (typically within two hours) and informative with step-by-step, helpful answers. I’d highly recommend the platform to any health care clinician wanting to automate and better manage their practice.

Vorteile:

Ease of use, automation of time-consuming tasks, their frequently updated blog of helpful industry information, Customer Service.

Nachteile:

Integrated Telehealth, which they are currently in the process of implementing.

TherapyNotes The God

Kommentare: Pleasant and never once considered switching given how easy it is to use and how good the customer support is

Vorteile:

Its ease of use and the intuitiveness. Very straightforward. Everything is organized in a way that you can easily find what you're looking for. There's a hidden depth to it for those who want to delve into it too. There's a trick to that ya see. Being deep but not so overwhelmingly upfront about it that it makes the system hard to use.

Nachteile:

Small things like: - not being able to add non-therapists/admins' stuff to the calendar - setting reminders for individual patients isn't an option? - can't create a co-insurance tab, only copay (I believe) - the usual format for all things electronic has "green for yes" where ass some windows in TherpyNotes have a grey box to accept and continue and a green one for "go back" if you will. A bit confusing at first

TherapyNotes is a workhorse for our clinic; 30 providers.

Kommentare: Excellent software, excellent support.

Vorteile:

Enough guardrails to rest easy about compliance. Claims get submitted automatically. Support for multiple locations and modifier codes. Financial reporting is flexible. Most reports can be downloaded as spreadsheets. SUPER customer support. They answer the phone and that's a big deal for us.

Nachteile:

Supervision features are lacking. We'd like to see our supervision note displayed if we reject a note and then a supervisee resubmits. We need a report on when tx plans are filed so we can monitor compliance. These are very minor issues compared to what TherapyNotes does for us.

Excellent system for therapists

Kommentare: Excellent experience with Therapy Notes. I highly recommend it.

Vorteile:

I'm not tech savvy and neither are many of my clients. Therapy Notes is very user friendly on both ends and I hear positive reviews from my clients. I also appreciate that the intake forms and progress notes are efficient and can be poulated with past notes. The customer service is excellent. The wait time is minimal, the team member is always helpful and professional, and so far every question that I've had has been answered quickly. I don't accept insurance but issuing a superbill only takes a few clicks. I haven't tried any other programs but I recommend Therapy Notes all the time.

Nachteile:

I wish that Therapy Notes had an app for myself and my clients. A number of my clients use their phones for our sessions and having an app would make it easier on their end and it would be easier for me when I'm out of my office.

Excellent Customer Service

Kommentare: It's really been a good experience working with TherapyNotes. Hands down, it has the best support team. It has been very frustrating that the escribe department rarely answers their phone, and are only available 8 to 5p. The regular support teams stays with it until the problem is resolved.

Vorteile:

Their support team is AMAZING! Once it is set up, it is easy to use. The templets are well developed and easy to use.

Nachteile:

We kept getting contrary answers depending on the support person. The 2FA was a nightmare for reasons we have no answers to. We still can't get it installed on all our devices. I'm dreading a new code. I'm expecting it will not work.

Best software for Behavioral Health

Kommentare: I am looking to keep paperwork to a minimum, remain organized and on top of my notes and billing- TN does this very well for me.

Vorteile:

It is comprehensive and meets all of the needs I have to run my practice efficiently. TN seems to be constantly working on future improvements in all functional areas of the system. It helps me keep up with notes and billing in a seamless manner and the system availability is pretty close to 100%!

Nachteile:

I really have no thoughts about what would be better.

Excellent Company

Kommentare: Excellent company
I have been with Therapy Notes for over three years and have never had a bad experience with the product or the service. They go above and beyond to make sure you as a provider or user have the help and support you need. They are constantly making improvements in the software and they make taking care of the paperwork end of business so easy. I have had pleasant and great experiences every time I call their support team with questions. No question is left unanswered nor are they too trivial. They try to make the product as user friendly as possible and are there to guide you through it all. I love that my notes are professional and easily read, all information that needs to be in them are there, I once got audited on a couple of clients by Medicaid and it was so easy to pull up what I needed and get it sent in. Passed with flying colors because all that I needed was in the note format. My clients all get a reminder text or call and they love it. I appreciate all the hard work they do on their end to make this a top of the line product for those of us on the front lines with clients. Billing is easy and user friendly. i would and have recommended this company to anyone looking for a good safe and professional product to help you in keeping documentation and billing orderly and consistent with expectations of our fields of practice. Thank you Therapy Notes!

Vorteile:

I like everything about it. It is user friendly, if you need help the support team is exceptional. Notes are professional and clear, easy to read, treatment plans are wonderfully easy and all you need for notes are available for documentation. Their billing is easy and support is a phone call or email away. I have used the product for 3 years plus and have never had a bad experience with the company. It keeps confidentiality, and ease of keeping client information in a safe place.

Nachteile:

There isn't anything I don't like about this software.

Best EHR for Mental Health Practices

Kommentare: Please see below...

Vorteile:

I love the overall professional presentation of the software. It is clear that Therapy Notes values this and that they work hard to not compromise this. It plays out in the way that they will take their time to carefully design and implement new features and the existing ones are relevant and well thought out. It is evident that they are concerned most with ethics and best practice in the mental healthcare field and not in pleasing everyone because designing a database is not in most clinician's wheelhouse. They have a big job with what they do and this clinician appreciates how they are doing it and the fruits of their labor.

Nachteile:

I do wish the portal could be a little more robust but again, this is something that I know they are working on and there are details that they are considering that are out of my scope.

Excellent value and customer service

Kommentare: All in all, I am extremely satisfied with the software and believe that the issues mentioned will eventually also be ironed out.

Vorteile:

This software is excellently priced for what you get, and they are constantly adding new features. The more I use it, the more I replace other platforms and my practice becomes more integrated. Additionally, their customer service professionals have never failed to answer my questions efficiently, professionally, and honestly (in the cases when a requested feature is not available).

Nachteile:

While most of the software is intuitive and simple, as with all software there is a learning curve for some of the more intermediate and advanced features. There are aspects of the software that I wish were more customizable (specifically intake documentation). Their telehealth interface is fairly new and seems to take more bandwidth than other platforms, sometimes resulting in grainy pictures or dropped calls if both parties have a less than strong internet service. Lastly, a practice-wide email function would be helpful, especially in recent times when messaging about safety protocols have been so dynamic.

TherapyNotes is unable to provide the service we are paying for!

Vorteile:

The platform has been relatively easy to use and cost effective. They do have glitches at times where the telehealth platform doesn’t work. I know it’s their platform because I am able to leave and use zoom or Psych Today with ease when this happens.

Nachteile:

TherapyNotes has not handled the situation with Change Healthcare in a way that makes business sustainable for providers. They have waited to change clearinghouses when other EHR’s have been able to do it all due to their ancient coding and inability to pivot as every other EHR in the country did in days or just a week or so following the attack. When voicing our opinion about how they continue to charge us our monthly fees while not providing the service we need and signed up for they refuse to take ownership of the issue and are trying to silence us from voicing our opinions on the matter. I have been blocked from their facebook group for bringing attention to the issue. They continue to make promises that they are working on the inability to file claims through their platform yet there is no solutions. Other software platforms are doing it and have been. This business is doing just fine taking our money for monthly subscriptions while we individual providers continue to struggle. They cannot be trusted.

Great product

Kommentare: Overall Therapy Notes is great and my office is sticking with it! I can't wait to see the updates in the future to see how they improve. The price is great as well and they are always helpful!

Vorteile:

This software is super easy to use and has a lot of great features! Their customer service is amazing and they take feedback from their users to make improvements! I love that that it has everything all in one and it makes scheduling, billing, and note taking extremely simple and conveniently fast! There is a client portal included which makes it easy for clients to schedule and submit documents that you have requested. The note templates are helpful and make it easy to make sure you have all the information you are needing in the note. Updates come out all the time with improvements which shows they are using the feedback! They also include a telehealth platform which makes online appointments easy to access and they just added a share screen option!

Nachteile:

Therapy Notes is great but it is missing some features that other programs have. There is no app or client messaging like other popular programs which would make it easier to see scheduling or client messages on the go or when out of the office. Also the telehealth platform is improving but it does not allow multiple participants and the share screen only allows you to share your entire desktop instead of specific windows which can be a little annoying.

Intuitive, Great Customer Service and Always Improving

Vorteile:

TherapyNotes is really intuitive and easy to learn. It has great built-in reminder features to make it simple to use from a clinical perspective. I particularly love how the treatment objectives auto-populate into progress notes to keep you on track with monitoring and updating those. It's also really functional from an administrative and billing user perspective. I run a group practice and am really happy with TherapyNotes - I especially love the prompt and thorough customer service - it really sets them apart. I also love how often TherapyNotes is updated and really appears to take feedback and suggestions from users to heart. I am super impressed with this company!

Nachteile:

I wish I could create an intake questionnaire that can be filled out online through the portal. Simple Practice had this feature and it was really functional and easy for clients.

Therapy Notes for Administrative Use

Kommentare: For me personally, and we have four offices filled with providers, Therapy Notes has enough options to fit the majority of our needs. I appreciate the quick support feedback. That's an important feature to me as a manager. I also appreciate their quick updates when there is an issue with the program, which is going to happen in any program one uses. It doesn't happen often, but when it does, they keep all of their users up-to-date in real time. I think Therapy Notes is a really good program and I would recommend it to anyone in this industry.

Vorteile:

The software is pretty easy to use and set it up to what works best for your practice/office. I have trained many people on Therapy Notes since we started using it in February of 2016. The software is intuitive and learning the ins and outs is not too time consuming. I like it much, and I mean MUCH, better than our previous software program.

Nachteile:

There are a few items that we would like to see such as being able to set up a client with more than one provider, and have the software bill insurance for one provider, but allow another provider to be self-pay with no insurance. The other really big item would be to add a comments section on the actual billing page. While we can make comments on the billing settings page, it would make sense to also allow comments on the billing page, where our providers are more likely to look. There are a few tweaks here and there that I'd love to push for, but all in all it's a great program.

Great EHR Product

Kommentare: I highly recommend this software.

Vorteile:

The program is extremely easy to use with a very small learning curve. The automated task list is fantastic. I am able to keep on top of all that I need to do to be successful! Insurance claims and payments are a snap. All you have to do is write the note and click to submit a claim! Treatment planning template is quite useful and easy to populate Notes are organized in a really great format. I am confident I could succeed if ever audited. Customer support is AMAZING and LIVE any time you need them. They are a phone call away!

Nachteile:

I would like a scheduling app that is directly tied to the Notes scheduling calendar. It is annoying to have to open a browser on my smartphone and input a password every time. Some screens are not able to be enlarged and therefore I am not able to schedule with ease. There is no way to create forms online and send them to clients to fill out online. I am currently sending paper, having clients fill them out with pen, and then scanning and uploading. A secure overlay email function (like hushmail?) directly incorporated into the software would be useful. When I click on the client's email address this would automatically open and be so useful and safe. A video conferencing option might be nice, depending on the overall cost.

Simple, Easy, Affordable

Kommentare: My overall experience has been amazing. I feel very competent in using this platform. When I make a mistake, I am able to reach out to customer service and get a response within a few hours, or faster!

Vorteile:

Coming from community mental health, where EPIC was our EHR, getting to use Therapy Notes when I moved into private practice was a god send! I love that it's so simple and easy to use. I am not good navigating technology so this was PERFECT for me. I had done a trial with Simple Practice prior, but there was just too much going on for me, and it left me very overwhelmed. Therapy Notes also has THE BEST customer service. They are available 24/7 and they provide VERY quick responses. Their responses are not scripts, they personalize each responses (if you contact via email), and their customer service reps are very knowledgeable and actually know and understand their software! Their help is actually helpful!

Nachteile:

I can't find a single thing that I don't like about Therapy Notes! Maybe having more color options for the calendar. Lol.