Gradelink Erfahrungen

Great SIS

Kommentare: WCA uses Gradelink to connect parents with their child's school experience. Being able to see grades, discipline reports, and upcoming events allow families to gain insight into the school.

Vorteile:

Gradelink is a very simple School information System (SIS). As such, the setup time is very fast. The Gradelink support team is very helpful in getting the support that is necessary.

Nachteile:

Because the SIS is a simple, there are not many additional features. The basic features- gradebook, lesson plans, etc. are accessible. However, the more complex features are not available.

[sensitive content hidden] makes everything easier

Kommentare: From start to finish, it's been really pleasant! But, seriously it's [sensitive content hidden] who makes it work for us, who helps us when we have dumb moments, who never makes us feel dumb when we have dumb moments, and who keeps us loving gradelink

Vorteile:

[sensitive content hidden] is amazing. She is always quick to help, very clearly answers questions, and is thoughtful and funny.

Nachteile:

Our school year hasn't begun, so we haven't gotten our hands but so dirty with gradelink. As of today, there isn't anything we don't like...but if there is, I'm 110% sure [sensitive content hidden] will help us figure it out

Learning to love Gradelink

Kommentare: The best thing about Gradelink is the customer service. Anytime we have had a question or needed help with something, Customer Service has been readily available with a REAL person via email or phone.

Vorteile:

This is our first year using Gradelink and there are definitely some things to work out in terms of setting up our classes, report cards, etc. Once we learn and understand the parts of Gradelink, things are fairly simple to run.

Nachteile:

We have had a huge hiccup with billing/PaySimple. We do not find that it suits our needs for our tuition billing.

[sensitive content hidden] Best Customer Support Representative

Kommentare: If it was not for [sensitive content hidden]'s assistance, I would consider using a different SIS for our school.

Vorteile:

[sensitive content hidden] is the reason why I like Gradelink. He is very patient and willing to help those who reach out to him. Apparently, our school has a 1:1 customer support person who never calls or emails back. [sensitive content hidden] on the other hand, returns calls and takes the time to walk you through to resolve the issue. Gradelink needs more employees like [sensitive content hidden].

Nachteile:

The things I do not like about Gradelink is lack of support. Trying to reach out to customer support and not receiving a return email or phone call is very frustrating especially when you are new to the program. Sometimes your videos are not helpful, and you need an experienced support representative.

Why you should consider using Gradelink!

Kommentare: The total system is very user friendly and the support is simply "the best"! It is very reasonably priced and affordable for large and small schools.

Vorteile:

The support from [sensitive content hidden] are unsurpassed by anyone that I have dealt with before! They are extremely knowledgeable and willing to help any time you call. If they are busy and unavailable when you call, they are very punctual in returning you call, with answers ASAP. They both have personalities that are a strong credit to Gradelink!

Nachteile:

Haven't found anything in three years yet!

Excellent Customer Service

Kommentare: We have used Gradelink for over ten years and have been pleased with the capabilities the platform offers.

Vorteile:

The customer service we receive is excellent. Having one SIS for managing our students and billing is very helpful. I like the ability to be able to see what the parents see when they login so I can answer their questions.

Nachteile:

At this time nothing comes to mind that I like least with Gradelink.

Great Program

Vorteile:

Ease of use and customer support. Customer support is always quick to respond and willing to work through the issue with me.

Nachteile:

Wish there were just a few more customizable options in the Application process.

Gradelink review

Kommentare: We love their customer service. They are pretty prompt. Overall, we have been very happy with the service. Our only motivation to every consider switching SISystems is so that our data can export much easier.

Vorteile:

I like that it's difficult to permanently make an error. Most things are easily correctable should someone accidentally make a change that they didn't mean to make. It is user friendly.

Nachteile:

The data doesn't easily export to other systems/apps. It has to be edited each time data is exported. I also wish all the reports were completely customizable, meaning I would like to be able to choose exactly what data I need for a report to export.

Great program, easy to use, all in one

Kommentare: Very happy with the product and the customer service.

Vorteile:

User-friendly, hands-on help with a live representative (our is [sensitive content hidden] - woohoo!) who will communicate clearly (often with emails of screenshots and step-by-step instructions), and affordable. We also considered using Gradelink for our website management and [sensitive content hidden] was very informative, gave great feedback, and shared very reasonable costs for managing our site.

Nachteile:

There are a few features it is lacking but has most of what we need, and they take our needs into consideration for development.

Gradelink Review

Kommentare: Our experience with Gradelink has been positive. The platform's user-friendly interface and comprehensive features have streamlined our administrative tasks, enhancing efficiency across the board. The support team is responsive and knowledgeable, ensuring any issues are promptly addressed.

Vorteile:

Gradelink's adaptable system effectively accommodates our school's diverse reporting needs, seamlessly supporting both our unique K-4 report cards and the standard system for grades 5 and above.

Nachteile:

Initially, setting up our diverse grading systems was challenging, but with Gradelink's support, we successfully completed the process.

Gradelink Review from SESO

Kommentare: We are very happy with the system and expect to continue to use it.

Vorteile:

It is a very complete program, easy to use. Support is readily available and meet your needs in a very timely manner.

Nachteile:

The only thing we would need to be able to complete use the system (attendance and plans) would be if the programming would support a 6 or more rotating days class schedule.

Gradelink is Awesome!

Kommentare: Outside of the workarounds, Gradelink is a very intuitive SIS system. It was easy to launch and the ease of use is great! I can't speak highly enough about [sensitive content hidden]. She has been a real pleasure to work with and makes it easy for me to implement this system. Thanks Gradelink for such an awesome SIS platform.

Vorteile:

Compared to the prior SIS system we had, Gradelink is much more user friendly and easy to launch. Additionally, the customer service is superb! My representative, [sensitive content hidden] is absolutely amazing. While there are many training videos available for the system, Kate is also available to walk us through any issues we are experiencing. She spent a substantial amount of time walking my team and I through a few challenging problems we were trying to solve. She really cared that we were able to use the platform as its intended. Her customer service skills are literally a 10/10. I appreciate her.

Nachteile:

As I attempt to merge both my elementary school and my preschools on to one platform, I am seeing a few issues with the platform meeting the needs of my preschool. Our contractual obligations require our preschool students to be checked in and checked out with the SPECIFIC time. I general present and absent will meet our contract requirements. The feature that we need is a batch check in and batch check out for all of our students is very tedious and time consuming. The billing feature is also challenging because the platform assumes parents all pay a flat rate or a slight variation of the fee (i.e. sibling discount). However, the majority of our preschool parents pay different fees because they have subsidized care. Lastly, PaySimple being the only payment processing system is a challenge because it lacks an auto invoicing feature. While the auto billing is great, many of our parents are not ok with auto billing. However, auto invoicing would allow us to send the necessary reminders and make it easy to pay right from the invoice.

Best and easy school communication management software

Vorteile:

Gradelink is a very innovative platform that has simplified workflow for school managers and teachers as well improved transparent communication between educators and parents. Among the main features I love include the fact that it is cloud-based, making it accessible from anywhere, enabling users to perform their daily duties on the go. Secondly, teachers are saved a lot of time on lesson planning, add assignments, homework and learning exercises without worrying about school system standard to use. Additionally, the software had gradebook are generously available and integrates with lesson plans and report card features. Another outstanding feature is the discipline feature which allows administrators to track negative and positive behaviors, add or remove credits, and focus on each student's academic goals. Parents can also access this information and can monitor their children's behavior and contribute actively by supporting teachers. Last but not the least is the various reports that can be accessed from a single platform in no time. Whether its on attendance, registers, medical records, enrollment level etc, Gradelink has all the information at hand for either administrators, parents, students and all relevant users. Finally, I love the fact that Payment processing and billing is integrated within the software, making it easy for parents to settle their dues.

Nachteile:

Overall, it is a life saving software but it may be pricy for a small school that attempts to increase enrollment and all.

Excellent Support Team

Kommentare: I love that it doesn't matter where I am I have access to Gradelink.

Vorteile:

I came into this position and Gradelink was already being used. Unfortunately there was no one to train me on how to use it so I had to learn on my own. Luckily Gradelink is very user friendly and it was pretty easy for me to figure it out on my own. Any time I have had a concern or a question the support staff has been amazing. Just recently I had questions on the ability to have attendance messages sent out automatically, not only did I get a quick response, [sensitive content hidden] created a step by step video showing me exactly how to do what I needed to do.

Nachteile:

I wish that there was a little more flexibility in regards to changing the order that classes appear on certain screens. I would also love to be able to customize the grades and divisions. Finally I wish that when printing up certain reports, such as the family directory, I could customize how it prints, especially the size of the font because it prints so small.

Customer Service is Excellent

Vorteile:

If I have a question, Customer Service (Axel is who I've consistently worked with) gets back to me right away with what I asked to be adjusted very quickly or with a personalized video using our account with how to proceed. I have even gotten a heads up on how to navigate Gradelink in a more efficient way.

Nachteile:

It doesn't seem to be user friendly for parents to fill out paperwork on mobile devices. We have parents without access to computers and this was difficult for them.

New Gradelink Customer

Vorteile:

Live support! They helped us tirelessly and in a professional manner at all times. Our successful launch and ongoing needs were a priority to their support team.

Nachteile:

2nd and 3rd party partners. Their payment partners did not provide the same customer service. However, when this was brought to Gradelink's attention, they remedied it speedily!

Gradelink Review

Kommentare: Excelent

Vorteile:

[sensitive content hidden] was professional and very knowledgeable of Gradelink System. I was able to generate the proper reports with his prompt assistance.

Nachteile:

I am pleased with the program. I particularly enjoy learning from the educational videos.

Customer service

Kommentare: I love anytime I have a issue with classes, schedules, transcripts or even just a general question, I can contact [sensitive content hidden] at Gradelink and he helps me through anything I need at any given time day or night! He replies back immediately and always saves the day! He is beyond one of the kindest and sweetest representative always helping our school with anything we need!

Vorteile:

I love anytime I have a issue with classes, schedules, transcripts or even just a general question, I can contact [sensitive content hidden] at Gradelink and he helps me through anything I need at any given time day or night! He replies back immediately and always saves the day! He is beyond one of the kindest and sweetest representative always helping our school with anything we need!

Nachteile:

I like everything about Gradelink I feel it is very easy to use and not complicated to understand. [sensitive content hidden] at Gradelink sends us videos that are so easy to understand plus he is always available to help when we need anything!! I feel like [sensitive content hidden] is key to your company’s success at Gradelink!! He goes above and beyond to always help with anything we need!

Costumer Service

Kommentare: I encourage other schools to use this program as it is easy to use.

Vorteile:

Easy to use. When I need support, the helpline responds quickly.

Nachteile:

I have used Gradelink for over 8 years and I have not encountered any difficulties.

Level Up

Kommentare: My experience have been wonderful ! Thank you !

Vorteile:

Everything is impactful in the company ! We love it !

Nachteile:

Nothing, everything is wonderful. Thank you

Technical Support - [sensitive content hidden]

Vorteile:

I have spoken to [sensitive content hidden] several times for assistance with the Gradelinks product. I have to say, you have a gem in [sensitive content hidden] ! She was knowledgeable, courteous, and very customer oriented. [sensitive content hidden] responded quickly to my request for assistance, had the answers I needed, walked me through a specific set-up and actually took the extra time to make sure I had completed the set-up correctly! She was amazing!

Nachteile:

none applicable - I have been satisfied so far with the product and will be expanding it's use this year.

[sensitive content hidden] Rocks!!!

Vorteile:

Calling [sensitive content hidden] and always feeling the smiles through the line and getting the help :)

Nachteile:

Attendance and clocking in a student when they arrive late for the day

Crossroad Academy

Vorteile:

Amazing customer service. I have to contact Gradelink a few times a month and have always been helpful and very kind.

Nachteile:

Sometimes can be a bit confusing but I'm always being helped when I reach out via email.

GREAT Product

Kommentare: The support team has been patient with me as I have bombarded them with questions and requests.

Vorteile:

Gradelink is easy to use and the support is amazing.

Nachteile:

I would like to be able to print student information forms that parents can make changes/corrections on. This is not available in Gradelink.

Quick customer service

Vorteile:

Gradelink is streamlined. It is well organized and easy to use. It is pretty intuitive. Their customer service is great.

Nachteile:

Nothing I can think of. My experience with Gradelink has been great