Wir helfen Unternehmen seit 18 Jahren,
bessere Software zu finden
Über Lavu POS
Der iPad-basierte mobile POS und die voll ausgestattete Management-Plattform von Lavu wurden speziell für die Optimierung des Restaurantbetriebs zu optimieren.
I guess it's easy to use, but it's kinda clunky. Programming is inconsistent across different devices.
Things go wrong, the printer drops offline a lot and needs help getting back. Sometimes its the wifi that reconfigures to a different wifi, sometimes the printer just randomly stops working.
Nutzerbewertungen filtern (244)
Nutzung
Sortieren nach
Nutzerbewertungen filtern (244)
Best Restaurant Software Yet
Vorteile:
-Love the ease of using an iPad -Size of the icons -Different color option icons - Different categories available -Ease of table organization -Ease of checkouts -Very well laid out -Easy clock-in
Nachteile:
-Hard signing process, customers complained
Antwort von Lavu
vor 3 Jahren
Hi Taylor, thanks for your feedback! We love to hear directly from our customers, and figure out what can be improved and what is already working well!
Non-Profit Partner
Kommentare: very pleasant. hardware has its drawbacks, but overall the back office of lavu is user friendly, support team is competent with a high sense of urgency and the processing fee is perfect for organizations watching their bottom line.
Vorteile:
No costs for hardware, ease of use once set up, availability of [sensitive content hidden] and his team during the launch. [sensitive content hidden] has also been very accessible after the set up with follow up questions and concerns.
Nachteile:
hardware. cash register is bulky, credit card reader requires an actual port to work. i would prefer an all in one, wifi unit with a display screen for the customer.
In Betracht gezogene Alternativen:
Just getting started.
Kommentare: We are just getting into functionality. We will need to see some changes created to best suit our specific business needs.
Vorteile:
Service has been readily available to answer questions. Staff are kind and available.
Nachteile:
There are several functions that are not yet available or not best suited for our needs and for our business style and key protection for our industry with user levels are lacking. The functionality for our complex needs needs to be improved.
In Betracht gezogene Alternativen:
Simple with Back up help
Kommentare: Overall, it has been an easy set up, and they are available to help.
Vorteile:
Everything comes to you very fast with simple setup instructions.
Nachteile:
The screen is a little smaller than most
Antwort von Lavu
vor 2 Monaten
Thank you for your review, Wendy! We'd like to make sure you are utilizing our largest screen option. Please reach out to us at customersuccess@lavu.com and we can confirm.
In Betracht gezogene Alternativen:
Ideal for small businesses.
Kommentare: Their inflexibility with upgrades and custom requests is a dealbreaker for me.
Vorteile:
The support team is highly efficient. Thanks for that.
Nachteile:
It is not an ERP system, it's just a POS system. We have to switch to an ERP that also has POS.
In Betracht gezogene Alternativen:
Lavu POS Experience
Kommentare: Very consistent nice and timely customer service,
Vorteile:
Cash Discount Function, Photos in the POS System
Nachteile:
Set Up Experience, but in the end it worked out.
In Betracht gezogene Alternativen:
Love it love it love it
Kommentare: I had switched from Touch Bistro to Lavu. Lavu is 100 times less stressful to learn and use.
Vorteile:
Very simple to use and learn. 24 hour Customer support is very understandable and makes troubleshooting very easy.
Nachteile:
So far there is nothing I like least about Lavu
Lavu POS Control Panel
Kommentare: Been using it for a couple months, so far, it's been an alright experience...not much to complain about
Vorteile:
-Their user interface is beginner friendly and pretty straightforward. -Customer Service is very helpful in solving issues
Nachteile:
On the back end, as someone using the control panel often, there are some complications that could be put forward in a simpler way. E.g Multiple store locations are all separated on the control panel with no option for one big "All Stores"
In Betracht gezogene Alternativen:
Easy to Operate
Vorteile:
It’s easy to use and setup. Onboarding team is efficient and knowledgeable.
Nachteile:
Time it took to receive approval and equipment was a bit longer than expected.
Lavu Review
Kommentare: So far, my experience with Lavu has been great! My on boarding consultant, [sensitive content hidden] was absolutely tremendous. She had a lot of patience and explained everything on my level so I was able to understand! I have never had a POS system provider that walked you through step by step on how to hook the equipment up! That was such a relief! Support staff, oh my gosh, they call and check on you the next day to see if everything is working! Wow!
Vorteile:
Initially it was the price that caught my attention. Then the availability to be able to watch tutorials on the product.
Nachteile:
I would have to say, I haven't found anything I don't like yet.
In Betracht gezogene Alternativen:
GREAT POS system
Kommentare: Great experience so far! Highly recommend
Vorteile:
Easy to use, knowledgeable staff, customer service was awesome. Had no issues
Nachteile:
Nothing. Everything was great. Lavu apparently hires the best of the best because I am completely satisfied
Wonderful Team..
Kommentare: nothing right now everything was great..
Vorteile:
I am just starting in the Food Truck world and need a workable system but I work a full time job so I get home late and [sensitive content hidden] was able to work it out for training to happen after work and everyone was so nice and so helpful!!
Nachteile:
on my go live i had problems with my hotspot but that is the only thing and you can't help with that..
Antwort von Lavu
letztes Jahr
Hi Tammy, thank you for sharing. We are committed to ensuring that all customers get the best experience possible and we appreciate your feedback and are glad to hear that this has been your experience! Please don't hesitate to let us know if there's anything else we can do for you. Thank you again for being a loyal customer!
Not for the faint of heart
Kommentare: POOR. Much was left to the user to setup and install. We got through that without too much difficulty but we have a hardware issue that the “no-service” department wants to treat as a software setup issue. After two days of customer “no-support” we determined that we had a hardware issue. The LAVU no-customer service department fix was for us to drive the hardware 2.5 hours each way to a service center to have them repair a printer that was not used 1 time.
Vorteile:
Seemed like the product was a good value with useful tools. Operative word is seemed
Nachteile:
The customer “no-service” department. Difficult communicating with overseas technicians
Antwort von Lavu
letztes Jahr
Hi there, thank you for sharing your experience and bringing this to our attention. We would love to make this right for you. To assist you further and gather more details about your specific concerns, we kindly request you reach out to us via email at customersuccess@lavu.com.
Excellent restaurant POS!
Vorteile:
Ease of use, different levels of access based on employee type, excellent customer service
Nachteile:
Occassionally the app glitches and it creates mistakes on the server end that need to be untangled.
Antwort von Lavu
vor 12 Monaten
Hi Tara, thank you for the feedback! We are constantly looking to improve. We are glad to hear that overall you are happy with your experience.
Best POS for the money
Kommentare: They have great customer service and are always available if you need help.
Vorteile:
It’s easy to implement and low upkeep coat make it a win win system.
Nachteile:
If the internet is down so is your ability to process cards if you process through Lavu.
Do not trust Lavu with payment information
Kommentare:
My longer story is under BF on the BBB website. [sensitive content hidden]
But essentially, after a miserable year of trying to get Lavu to stop incorrectly and excessively charging my credit card. I switched away with a zero balance. Then this morning, a year and a half later, got a new bill for $188 which the customer service representative refused to cancel. When will they stop?
Vorteile:
For a short term, I saved money on processing with Lavu/PayPal over when Square increased their rate, until Lavu started randomly charging amounts to my credit cards.
Nachteile:
Relentless billing issues. New charges without disclosure or agreement. Absolutely incompetent customer service. Less functional product than other POS.
Antwort von Lavu
vor 2 Jahren
Hi there, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced regarding the incorrect billing. We understand how frustrating such situations can be, and we're truly sorry for any stress this may have caused. We're glad to hear that we were able to resolve the issue promptly and that you were not charged for the bill. Our team is committed to providing top-notch service and ensuring our customers' satisfaction, and we regret that we fell short of your expectations. We truly appreciate your understanding and patience throughout this process. Should you have any further concerns or questions, please don't hesitate to reach out to us directly. We would be more than happy to assist you in any way we can.
LAVU FOR US
Vorteile:
Overall, easy to use and easy to obtain reports Excellent customer service
Nachteile:
Sometimes the ordering functions are confusing
Satisfied
Kommentare: I am very happy with the system I received.
Vorteile:
The menu is what I need it. The put everything in for me.
Nachteile:
There is nothing I don’t like about it the system is amazing.
No need for expensive hardware!
Vorteile:
The ease of placing orders, for takeout and dinner service
Nachteile:
Separation of features , it’s more convenient to have things included instead of priced out
Antwort von Lavu
letztes Jahr
Hi Juan, thank you for sharing your experience with Lavu. As always, please let us know if you need anything.
Extremely important
Kommentare: Again, iPad. Great experiences. Selling Lavu.
Vorteile:
Easy to sell and restaurants. Love it. The customer experience.
Nachteile:
Actually, nothing I’ve had good experiences I actually like selling this product.
Antwort von Lavu
vor 2 Jahren
Hi there, thank you for sharing your experience with Lavu! We are so glad to hear that you enjoy Lavu and that you have had a good experience.
In Betracht gezogene Alternativen:
Saved Us From Unexpected Volume
Vorteile:
Lavu was extremely quick to deliver and set up. My team jumped right into operating the new POS system with ease!
Nachteile:
I thought I was receiving wireless printers for our kitchen.
Chef
Kommentare: Payroll POS online and
Vorteile:
Customer service support is excellent!!!
Nachteile:
Nothing really even when something is wrong smoothly work out
Antwort von Lavu
vor 2 Jahren
Hi Douglas, thank you for sharing your experience with Lavu! We are so glad to hear that you are happy.
Great restaurant management platform
Kommentare: I seek to help locally owned businesses implement the same level of service as a bigger franchise
Vorteile:
It's poised to enable any sized restaurant to implement modern growth, table side ordering, time clocks for employees, online ordering and quick serve options are easily implemented when you have Lavu as the foundation.
Nachteile:
Quite happy to represent Lavu and I'm completely sold on the system and their support.
Antwort von Lavu
vor 2 Jahren
Hi Brian, thank you for sharing your experience. We are so glad to hear that you are happy!
Lavu Point-Of-Sale
Kommentare: A+++. But my experience may vary since I had my local payments guy help me out! He’s outstanding.
Vorteile:
The capabilities! QuickBooks, online ordering, QR code setup, payroll, all run from my iPad! Perfection.
Nachteile:
The time to build the menu… but I did have 401 items and modifiers and a bar and restaurant
Antwort von Lavu
vor 2 Jahren
Hi Donnell, thanks so much for taking your time to share your experience with Lavu. It means so much to us to hear that everything has been great!
Restaurant POS
Kommentare: So far so good
Vorteile:
Easy for a business owner and staff with a emphasis on customer service
Nachteile:
Don't have any cons as yet. Will report later on that
Antwort von Lavu
vor 2 Jahren
Hi Scott, thank you so much for sharing. We are glad to hear that you are having a good experience with Lavu!
