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Über Avaya UCaaS

Avaya IX Contact Center hilft bei der Erstellung natürlicher Verbindungen, ob menschlich oder digital, über alle Kommunikationskanäle hinweg.

Erfahre mehr über Avaya UCaaS

Vorteile:

With Avaya my company has been able to save costs by reducing third-party services for web meetings and screen sharing.

Nachteile:

Avaya call audio can sometimes be terrible, especially when used through a Virtual Private Network.

Bewertungen zu Avaya UCaaS

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,3
Kundenservice
4,1
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,2

Weiterempfehlungsquote

8,1/10

Avaya UCaaS hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 81 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (81)

Jose
Jose
2nd level operations in Venezuela
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

fairly easy to use, with varied options for managing incoming calls

5,0 vor 6 Jahren

Kommentare: better call management and increase of the SLA agreement service

Vorteile:

administration is simple, and allows you to quickly monitor the call queues, from the number of calls on hold to the time each call lasts. Allows assigning each code of a user to a specified queue, which allows establishing different call lines according to the needs or service that you want to provide allows you to create waiting options in which you can know why a user can not receive a call: feedback, bathroom, break, etc.

Nachteile:

I have nothing negative with this product is quite easy to use and you have up to one meter in percentage of the service offered during the

Matthew
Matthew
Marketing Coordinator in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

All-In-One Com Hub for Any Business Size

4,0 letztes Jahr

Kommentare: Beyond the occasional frustrating poor audio quality on phone calls, the overall system has been fantastic for company communications. Employees can forward calls to their cells if they work from home, meaning a call is never missed. The web meeting option helped us consolidate other services into Avaya and the instant messaging is a great time-saver between departments.

Vorteile:

The Avaya system is really two parts for us: a fully customizable phone and the content hub. The phone is decked out with a long caller ID list and includes options to change out ring back tones, caller tones, and voice mail recordings. The hub is packed with amazing options such as faxing from the computer, internal instant messaging, screen share, and web meeting access. With Avaya my company has been able to save costs by reducing third-party services for web meetings and screen sharing.

Nachteile:

Call quality can really be hit or miss, which might be the program or it might be our internet connections. Poor quality comes in the form of audible clicks, pops, voice distortion, or ultimately dropped calls.

ABSALON TEIXEIRA DO
Traffic analyst in Brasilien
Telekommunikation, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

in queue management and attendants unknown tool with most failures

2,0 vor 4 Jahren

Kommentare: Since its implementation we had several problems, because the company commercial sells a product that can not deliver.
Its consultants are not sufficiently aware of the languages ​​used by Brazilian carriers which makes it very difficult to deploy and maintain the tool, which currently can only function due to the Asterisk redirection that receives all operators' trunks and delivers so that avaya can understand.
Not to mention the disconnects, which in the reports present information that is unreliable.
The tool has several native reports that analyzed have divergences of information between them, and we could not create a report without calling and payment of the service, which several times we requested did not receive what was agreed, beyond the support deadline. technical, which can reach 365 business days.

Vorteile:

Since its implementation we had several problems, because the company commercial sells a product that can not deliver. Its consultants are not sufficiently aware of the languages ​​used by Brazilian carriers which makes it very difficult to deploy and maintain the tool, which currently can only function due to the Asterisk redirection that receives all operators' trunks and delivers so that avaya can understand. Not to mention the disconnects, which in the reports present information that is unreliable. The tool has several native reports that analyzed have divergences of information between them, and we could not create a report without calling and payment of the service, which several times we requested did not receive what was agreed, beyond the support deadline. technical, which can reach 365 business days.

Nachteile:

Since its implementation we had several problems, because the company commercial sells a product that can not deliver. Its consultants are not sufficiently aware of the languages ​​used by Brazilian carriers which makes it very difficult to deploy and maintain the tool, which currently can only function due to the Asterisk redirection that receives all operators' trunks and delivers so that avaya can understand. Not to mention the disconnects, which in the reports present information that is unreliable. The tool has several native reports that analyzed have divergences of information between them, and we could not create a report without calling and payment of the service, which several times we requested did not receive what was agreed, beyond the support deadline. technical, which can reach 365 business days.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I have use this for over 5 years

5,0 vor 4 Jahren

Kommentare: great for big, small, medium companies, you are able to see in which Aux your personnel is, so you can track their time on their calls or their non productive time, great!!

Vorteile:

If you work in the call center industry you know tie is everything, so its very easy that you are able to keep track of your time taken in each call, and you can get a calculator manually- you can save phone numbers in your directory and see missed calls, received calls and outbound calls, you have everything together. You actually have an extension, so a customer can reach you back and/or a colleague can trasfer the call.

Nachteile:

When I was in training I wish there were a training environment to practice at least 5 to 10 minutes since the first time that you use it you kind of get lost

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The best communication solution!

5,0 vor 6 Jahren

Kommentare: It is a super durable tool and too efficient. It keeps me communicated and without interruptions. The quality of the audio is second to none.

Vorteile:

I use Avaya every day in the daily tasks of my work. It allows me to be communicated without interruptions. The device I use is very efficient, easy to use. It is definitely an indispensable tool if you want to have a communicative contact without failures.

Nachteile:

I have been using Avaya for more than 3 years in my daily tasks at work and there is really nothing that I do not like or that I should improve. It is a super durable tool and too efficient.

Christopher
Christopher
IT Manager in USA
Verifizierter Nutzer auf LinkedIn
Computer-Vernetzung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Avaya Review

2,0 vor 5 Jahren

Kommentare: Great when it works, awful when something goes wrong and support is useless

Vorteile:

Great product when it works. Great if you need a call center style VoIP Solution

Nachteile:

Updates constantly cause issues with connectivity and support is slow to resolve issues.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The Avaya system is the only system our organization will use!

5,0 vor 6 Jahren

Vorteile:

The Avaya system is the best in the industry and there are many options available to meet your needs. The system is extremely easy to use and is used in various industries. I personally enjoy the ability to have more than two lines.

Nachteile:

I haven't found the ability to place someone on hold and putting the phone back into the retriever without it hanging up on the line. You have the option to press mute but the line will disconnect if you forget and put the headset back into the retriever.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Avaya Aura platform is the best applications for voice communications in the world.

5,0 vor 6 Jahren

Kommentare: The most reliable voice platform by far

Vorteile:

There is no other platform that comes even close to the amount of features and readability of the Avaya aura platform.

Nachteile:

For administrators it will take a little bit time to understand the platform and to master it . But in reality there are no cons to the platform.

Stephanie
Stephanie
Photographer in Panama
Verifizierter Nutzer auf LinkedIn
Computer-Hardware, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Making call center life easy

5,0 vor 6 Jahren

Vorteile:

Avaya is reliable, intelligent and is the best solution for a call center. The products are high quality performance and the software makes the customer experience the best.

Nachteile:

I’ve never had a problem at work with my avaya phone or software.

Julio Cesar
Ingeniero Senior de Desarrollo in Kolumbien
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Avaya Aura Orchestration Designer Implementation

5,0 vor 5 Jahren

Kommentare: The Avaya Aura Orchestration Designer development environment is ideal for creating applications in the Experience Portal, such as IVRs, POMs and other Voice applications. Its design is simple, minimalist and easy to use, its components and objects are visible to the developer, the logic through the Servlets or Datas is not complex, the integration with databases or web services is very useful and in summary , it is the best development environment to create voice applications that I have known

Vorteile:

The ability to integrate with Soap and Restful web services and with SQL Server databases

Nachteile:

The development IDE consumes many machine resources.

Josh
Senior Advisor in USA
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Avaya Aura’s Alright

4,0 vor 5 Jahren

Kommentare: Avaya is what allows us to make calls within and outside of our organization, and without it, we wouldn’t be able to do our jobs at all. No other program on the market is quite like Avaya.

Vorteile:

I like that Avaya runs well and does not have many issues or crashes; Overall functionality is great. I like the ease of use with initiating conference calls or a video calls. With my line of work, we need a consistent and reliable communications program, and Avaya definitely has all that we are looking for.

Nachteile:

Avaya call audio can sometimes be terrible, especially when used through a Virtual Private Network. Connection to Avaya can be on the slow side taking 15-20 seconds to fully connect when the program is started. Connection errors sometimes happen with Avaya and our extension numbers (though, to be fair, not sure if that is the program or the VPN.) Another con I would have to say is the initial setup (putting in server address, port configuration, enter extension number, password, etc.,) it can be a daunting setup process if you have to start over.

Adrian
Enterprise IT Engineer in UK
Marketing & Werbung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Powerful Contact Center solution but feels very dated

4,0 vor 3 Jahren

Kommentare: We used this product for years, it was a great solution initially however with cloud products now taking a front seat the solution feels left behind.

Vorteile:

The product is powerful for larger contact center environments, it can handle capacity with ease.

Nachteile:

The upgrade process is cumbersome, the setup just feels like it is constantly being added to instead of a fresh approach and a new platform and the ability to trial features just does not feel fluid, a complete upgrade is sometimes required just to see if the product fits.

Leo
Network Specialist II in USA
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

From a novice to expert in months

5,0 vor 5 Jahren

Kommentare: I was brought in from Networking to fill in for the Comm. Specialist position. Between Avaya and CenturyLink, I went from not knowing anything about the platform to managing over 600 devices within weeks. It only took a couple of months to fully engulf myself with the world.

Vorteile:

The Aura platform is very customizable, if you can think it up, you can configure it to do what you need.

Nachteile:

It does take some time to get the hang of. Once you learn your basic commands, it's easy to expand deeper and quicker into the Avaya world.

tiffany
accounts payable in USA
Buchhaltung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

avaya

4,0 vor 5 Jahren

Vorteile:

The functionality of this program is great its easy to use and set up

Nachteile:

it could use a little more visual aspect. but works great

Jorge
Admin in USA
Maschinerie, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very good software.

5,0 vor 6 Jahren

Kommentare: The ability of real-time multi communication.

Vorteile:

We like the capability of using it on multiple stations , the reports and the fact that it is easy to use and reliable.

Nachteile:

We dont like that it is a bit expensive, but is all depending on where you are going to use it and where.

Juan David
Juan David
Project manager in Kolumbien
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Experience for a bussiness

5,0 vor 2 Jahren

Kommentare: Its a very complete and easy to use platform, the Avaya's experience for many years its a clearly advantage over the other vendors

Vorteile:

Avaya know what we need, have a lot of experience, so, they can create one in one app with everything you can need for your contact center

Nachteile:

a better call recorder its required, because all customers require a stereo call recorder for speech analytics (diarization)

Serhat
Serhat
Mechanical Development Engineer in Türkei
Verifizierter Nutzer auf LinkedIn
Konsumgüter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best communication software!

5,0 vor 6 Jahren

Kommentare: Easy communication.

Vorteile:

The best side of this software is that it has a very easy use from the beginning. Even its setup is very easy and while daily usage it provides a precise interface with all options.

Nachteile:

There might be some double run problems. While one Avaya.exe is running you can open another one bu mistake.

Melinda
Melinda
Customer Service in USA
Telekommunikation, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Loved using Avaya

5,0 vor 5 Jahren

Vorteile:

I love the quality it provided talking with my customers.

Nachteile:

It does not have an easy transfer option

Jon
Information Technology Field Technician in USA
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Avaya

5,0 vor 5 Jahren

Vorteile:

What I like most about Avaya is the ability to handle multiple calls. This is a very nice feature

Nachteile:

Haven't really had an issue with Avaya yet. Two thumbs up.

Heather
Resolution Analyst in USA
Versicherung, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

No complaints

5,0 vor 3 Jahren

Vorteile:

The interface is clean and pared down. As an end user, I don't have to go hunting around for the functions I need. The things I need are clearly labelled and are intuitive. I learned it in 5 minutes.

Nachteile:

While the interface is clean and pared down, it does look a little dated. Perhaps this is to keep the run time smooth, so that it doesn't eat up a lot of unnecessary RAM.

Massimo
Massimo
Senior Copywriter in Kanada
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Crystal clear video and voice connection

5,0 vor 5 Jahren

Kommentare: Almost never any problems. Make it easy to connect to colleagues no matter where they are.

Vorteile:

The Avaya aura platform is great for video conferencing when you aboslutely need the connection to work.

Nachteile:

Sometimes it's difficult to sync with third party cameras

Aly
Aly
Business Development Executive | United States Enterprise Sales. in Indien
Verifizierter Nutzer auf LinkedIn
Computer-Software, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Telecom solutions! Avaya is the answer.

4,0 vor 5 Jahren

Kommentare: Needed a reliable vendor for telecom solutions.

Vorteile:

Switched from Polycom due to frequent issues. Avaya is extremely smooth. Definitely a great solution.

Nachteile:

Had a few problems during implementation, calls were getting dropped and we couldn't hear correctly, but after the implementation and highlighting this, they were quick to resolve.

Kasandra
Student in USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Avaya makes working remote a breeze

5,0 vor 6 Jahren

Vorteile:

It gives me the flexibility to do my job at home and on the go. Allows me to use my computer or smartphone for work calls with no difficult.

Nachteile:

I don't have anything negative to say about Avaya. Just like any new software solution, it takes sometime to setup and adjust.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Hochschulbildung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

AAP Review

4,0 vor 6 Jahren

Vorteile:

Use my work number straight from my cellphone and contact clients. Great functionality

Nachteile:

Glitchy mobile app sometimes. Difficult to initially set up on certain devices.

Connor
Product Owner in USA
Finanzdienstleistungen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Decent, with Connectivity Issues

3,0 vor 6 Jahren

Kommentare: Overall, my experience with Avaya could be better

Vorteile:

This platform has the infrastructure to be very useful, and their customer care center is efficient.

Nachteile:

Connectivity issues plague this product, even though they have gotten better recently.