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Über Proxyclick

Besuchermanagement-Lösung: Web-Dashboard für Personal, Empfang und Sicherheit, Welcome iPad App für Besucher, Today iPhone-App für Personal

Erfahre mehr über Proxyclick

Vorteile:

It's a robust system, so won't need an administrator to keep an eye on it (you can say it works on its own). Provides a way to send e-mail to visitors with relevant information at check-in time.

Nachteile:

It's enclosed to Apple environment, meaning there's no option to use an Android device.

Bewertungen zu Proxyclick

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,6
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,8/10

Proxyclick hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 316 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (316)

Mark
Mark
Japan
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

An enhanced visitor experience driven by the team's insatiable appetite to innovate!

5,0 vor 6 Jahren

Vorteile:

Above all I am most impressed by the continuous innovation that accompanies a Proxyclick installation - it just doesn't ever stop and in my mind demonstrates just how committed and passionate the team is about their product. Proxyclick has elevated visitor management well beyond the simple act of registration... and incorporated notions of security, health and safety, brand promotion, customer communication and privacy. It is also the most globally-minded system we have found on the market... not just by incorporating multiple languages but also by paying special attention to the importance of design. The result is that users of any nationality can use Proxyclick very intuitively (at the kiosk or in the back office). The set up is simple, and the settings are very configurable (without adding needless complexity) to give administrators the flexibility required to customise the product by client (eg, personalised visitor badges or registration flows etc.). In an age where digital technology threatens to eradicate the role of people... it is very refreshing to have a digital technology on the market that compliments our teams' efforts on the ground and ensures they can deliver a more dynamic visitor experience where human interactions thrive.

Nachteile:

Personal data, privacy and data security concerns are an ever-present concern for us and our clients. Not only do we need to contend with the threat of cyber attacks but also being compliant with new legislation (eg, the EU's General Data Protection Regulation). Proxyclick - as with all SaaS products in the marketplace - will therefore need to take their product to the next level to ensure it stays a best-in-class solution.

Julie
Front House Manager in UK
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best Visitor Management System

5,0 vor 2 Monaten

Vorteile:

We used to have long winded manual check in process that frustrated visitors and staff. With the amount of visitors coming in all day there was always queues at the front desk. Now with proxy Click the check in process is seamless and convenient with QR codes and not to mention provides increased security for us. It has helped us save costs as we don’t always need a receptionist to man the front desk. Visitors are always super impressed, has transformed the visitor experience. It’s great how we have a log of all visitors that have entered each site and when - we can draw trends from this data and plan for future as we know what days/times are busy.

Nachteile:

Even higher level of customisation for certain features could be good for future

Antwort von Eptura

vor 2 Monaten

Hi Julie, thank you for sharing your experience. We're delighted to hear that our solution has enhanced your visitor experience and improved security for your organization. We appreciate your suggestion for even higher levels of customization for certain features. We value feedback from our customers, and we'll definitely take this into consideration for future enhancements! Thanks again, The Proxyclick by Eptura team.

Chris
Sysadmin in USA
Maschinerie, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Sales & Support Problems

3,0 vor 7 Monaten

Vorteile:

Easy to use. Robust features. Custom workflows.

Nachteile:

Our experience with support has been poor. Their free trial only is available for their top price tier which resulted in accidentally purchasing a plan that didn't work for us and they refuse to cancel. Plan prices are hidden. The couldn't fix custom badges in regards to images added, we ended up having to delete the images and re-add them over and over, eventually gave up and reverted to text. More recently it took 2 weeks to talk to a human in sales. The ticketing system was in poor condition as they are migrating to a new system. The live chat support isn't recorded or any case created so the next person needs to start from scratch. Their competition is much less costly and offers the same features. Do not buy this product.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Öffentlichkeitsarbeit und Kommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Unfortunately they where acquired by eptura

4,0 vor 4 Monaten

Kommentare: We really liked the possibilities they offered: you could scale the system to the level of your needs.

Vorteile:

Proxyclick was a perfect solution: easy to setup, easy use, efficient. AND: affordable as well as scalable.

Nachteile:

When Proxyclick was acquired by Eptura they raised the prices … With the new price level I would rather make smaller sacrifices than spend this money. We used a low-code platform and built an almost identical system ourselves. Since we do not expect any changes in our requirements, this is not a problem. But it is a great pity to part with a good supplier because of the greed of a buyer/company.

Antwort von Eptura

vor 3 Monaten

Hi there, Thank you for sharing your feedback. It’s great to hear that Proxyclick worked well for you in terms of setup, use, efficiency, and affordability. We do understand your frustration since then after some organizational changes, and apologise for any inconvenience caused. Your feedback is really important to us, and we’ll be sure to pass it along to our team. We strive to strike a balance between providing value and ensuring fair pricing. If there’s anything specific you’d like us to address, please feel free to let us know, and we’d be happy to set up a meeting to discuss things further. The Proxyclick by Eptura team

René
René
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Proxyclick - Must have for Frontdesk

5,0 vor 8 Jahren

Kommentare: I am René Verhoef, 25y old and a active user of Proxyclick. my first experience with Proxyclick was implementing it for the company i worked for, as IT specialist i found Proxyclick very user friendly, the interface & information available on the website are very easy to understand, but as IT specialist there is enough in dept data to work with.
This makes Proxyclick a unique tool for both the new and experienced employees of a company.
The proxyclick expirience leaves a satisfied visitor, and saves the frontdesk a lot of registration time, this is why it pays itself back within weeks of use. on top of that it gives the Building service a unique enmergency list that's always up-to-date and user friendly, this alone is worth the buy. iv'e saw Proxyclick in company's from 10 to over a 100 employees, even as replacement for a frontdesk/reception.
there is a lot of room for this tool to be a Must have for companys.

Vorteile:

Professional user expirience Enmergencylist + App Notification SMS / E-mail on arrive Visitor badge / security by photo friendly user interface very helpfull support desk

Nachteile:

Automatic graph (e-mail) each month with a top 5/10 of visited company's, or wich employee had the most visits etc. default no option for migrate the employee's(from other software) to Proxyclick enmergency list - it is posible when letting the employees sign in through proxyclick, yet not perfect.

Rob
Manager, IT Services in Kanada
Freizeit, Reisen & Tourismus, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Insane Price Increases

4,0 vor 4 Monaten

Kommentare: It very much feels like a bait and switch. Originally it felt like great value for the money, and it was an asset to our organization, but I don’t know if we can justify continuing with this product due to the price gouging.

Vorteile:

Originally it was inexpensive and somewhat easy to deploy.

Nachteile:

I am shocked and appalled that you increased the pricing 30% last year and now 60%, nearly 100% price increase in 2 years. I don’t even understand how you can justify the price increase as there’s been very little change, if any at all to the platform itself. I haven’t seen any new added features. There’s been no changes to the platform itself, I honestly cannot understand how you can justify this price.

James
James
Chief Technology Officer in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We use it in multiple offices and never had a major issues.

5,0 vor 6 Jahren

Kommentare: Was able to have receptionist leave their desk without having people need to wait at an empty desk helpless.

Vorteile:

Text message notification. The ability for the guest to receive an e-mail that contains our wifi password.

Nachteile:

The e-mails are sometimes slow to come through, but other than that not a lot. The delivery option (which is new) could be simplified to just be a single click, but its all nitpicker stuff.

Antwort von Eptura

vor 6 Jahren

Hi James, thanks for your review and feedback. Can you please send us an example of a slow email so we can analyze? Normally emails are delivered 1-2 seconds after processing. What we also witness is that they can be slowed down by anti-spam software installed at our clients, hence the importance to white list Proxyclick. And, thanks for the suggestion of the delivery option ! We plan to further improve the feature based on client feedback. So thank you!

Julie
Julie
Executive assistant in Kanada
Verifizierter Nutzer auf LinkedIn
Erneuerbare Energien & Umwelt, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Making my job easier!

5,0 vor 5 Jahren

Kommentare: The experience is lovely! Our guests are super impressed with "our technology". They all want to have more info about it. It reflects the type of business we are!

Vorteile:

Being at the reception of the building on top of many other tasks, Proxyclick made my job easier by "finding" the hosts for me. In the past, I used to have to call on office phone, then text, then call on cell phone, then try email and/or walk around the office to find the hosts.

Nachteile:

Some customs screens can (and certainly will!) be more customizable. Ex. we have bilingual (french and english) guests and my custom screens requesting permission to include them in our mailing lists has to have both languages on it bacause we can't make one french and one english depnding on the chose language.

Judy
Health, Safety, Environmental Manager in USA
Biotechnologie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use

5,0 vor 7 Monaten

Vorteile:

serves our purpose. easy to use. able to get reports for auditors

Nachteile:

sometime dashboard, iPad app and phone app don't communicate.Would prefer that people are not automatically checked out at midnight (we operate 24/5)

Romel Jose
Romel Jose
Supervisor de seguridad in Venezuela
Verifizierter Nutzer auf LinkedIn
, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

magnificent application for the control of inputs and outputs within the organization.

5,0 vor 6 Jahren

Vorteile:

Because of my Security work within my functions is to monitor the access of people to the facilities to maintain a good flow of people entering and leaving, this application allows me to elaborate the control of daily visitors as well as the hours that will be within the company, I can add information about them the system tells me in an individual way when the time of permanence expired.

Nachteile:

Is an application of easy use, offers various functions to retract as much information as possible from visitors and save them in the database, allows a quick search of people who want to locate within the company, offers calendars to keep specific news of equal way is synchronized with my electronic mail where I can go receiving each of the notifications.

Antwort von Eptura

vor 5 Jahren

Hello Romel Jose, Thank you very much for your review. We're happy you're enjoying Proxyclick!

Emilio
IT Mgr in Mexiko
Automotive, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Visitor management in a breeze

5,0 vor 3 Jahren

Kommentare: Proxyclick changed the way the visitor logbook was managed at my company.
Starting from the front desk all the way to upper management everyone can get something out of it.
Its multiple options to customize from initial screen to e-mail notifications allows you to make your company name stand out.
It has several literature on its features, as well as API and webhooks.
Billing can be customized as well, so you'll have option to pay monthly or annually and choose the features you want to better tailor your needs.
Customer support seems to be always available and provide you with answers and follow up to your inquiries.
Overall is a standing product.

Vorteile:

It's a specialized SW for managing visitors. Provides different ways to informs hosts the visitor has arrived (SMS to cell phone, Skype IM, Teams and a big list to follow). Allows to invite visitor directly from your mail app. It's a robust system, so won't need an administrator to keep an eye on it (you can say it works on its own). Provides a way to send e-mail to visitors with relevant information at check-in time.

Nachteile:

It's enclosed to Apple environment, meaning there's no option to use an Android device. This is not all bad, Android can get several "flavors" due to the wide variety of devices running Android, on the other hand IOS is designed for only one HW manufacturer and this allows to make sure it will run as smooth as possible, so it is not that bad, but I had to write something, right?

Kerryann
Receptionist/Admin assistant in UK
Maschinenbau oder Wirtschaftsingenieurwesen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The ability to keep track of who is in the building & discretion from other clients is good.

4,0 vor 6 Jahren

Kommentare: Privacy of who is in the building

Vorteile:

It does away with pens constantly being accidently taken. There is little upkeep, apart from ensuring the software is updated or issues may arise. It's easy to book in people who have already attended the site.

Nachteile:

The process of signing in can be a bit laborious for new arrivals and tricky for some who struggle with technology. Ensuring your Ipad is up to date or issues can occur, I imagine your software wont work well if your Ipad is out of date. Having notifications emailed every day of a summery of the day, is annoying and I don't feel needed. Having notifications that visitors are still on site are annoying, as I often have to change that manually by request of people that are hosting, as they clearly know they're still here.

Antwort von Eptura

vor 6 Jahren

Thanks for your review and feedback. - You can tailor the check in process to your needs. It can be as short as 3 screens but can also be more complete if you have specific compliance or hospitality processes. - The iPad requirements are iOS 8+ - Every user can manage his notification preferences (and thus not receive them). You can also define preferences at the company level for faster administration.

Christine
Receptionist/Administrative Associate & Facilities in USA
Pharmazeutika
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy check-in process

4,0 vor 7 Jahren

Kommentare: My company uses Proxyclick via receptionist check in, as well as, the self-check-in kiosk (when reception is unattended). The check in process is so easy especially when you can put expected visitors into Proxyclick in advance. Several of my former co-workers have started trying to implement Proxyclick at their new places of employment.

Vorteile:

The software is very user-friendly.

Nachteile:

Proxyclick doesn't always work happily with Firefox or Internet Explorer browsers.

Antwort von Eptura

vor 7 Jahren

Hi Christine, Thank you very much for the review and for the offline discussion we had around IE and Firefox when it comes to printing badges from the dashboard. As discussed together, it is important to ensure cookies are stored in your browser in order to print. Thanks again, Geoffroy (from the Product Team)

Bengisu
Administrative Assistant in USA
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A Software and a Team That You Can Depend On!!

5,0 vor 6 Jahren

Kommentare: From clients, to employees, everyone has loved this software and thanks to Proxyclick it has made the hassle of signing in such a breeze now. Our employees love that they get notified when clients have arrived, our HR department is happy that we officially have a sign-in sheet where names are legible, and accurate with dates and times. This was a big issue before with using just pen and paper. I have researched many companies online and I am very pleased with Proxyclick. The option to choose the paid version and free version is great as well, they are committed to the customer either way and that says a lot about the company. Every client that comes in and enjoys the iPad sign in app, I give the name "ProxyClick" so hopefully they can incorporate it at their office as well. Last but not least, any issue that I've had, the Proxy team has been 100% supportive. I especially want to shout out to support team who did not stop till they resolved our issues. I could not be happier with the software and the team! A big thank you Proxyclick from SafeKick Americas!

Vorteile:

What I like most about this software is the ease of use. It was so easy to set up, and very user friendly.

Nachteile:

I have yet to find something I do not like about this software, seriously, what is there NOT to love!

Antwort von Eptura

vor 5 Jahren

Hello Bengisu, Thank you so much for your positive review. Please keep enjoying the app and let us know if you need help with anything. Thanks!

Roma
Sr. Health & Safety Manager in USA
Essen & Trinken, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Looking for a reliable visitor all-in-one?

5,0 vor 5 Jahren

Vorteile:

Easy to use and reliable. We have the ability to track visitors, pull out reports and make sure we have all we need in case of emergencies.

Nachteile:

Sometimes - it takes a bit of look-and-find yourself to program the backend. Once it's done tho - it's like driving a Cadillac. Learning the interface i would say - i'm a visual, so i like when it's more intuitive on a graphic perspective

Antwort von Eptura

vor 5 Jahren

Merci, thank you Roma for your positive review. A pleasure to read it, and please... keep driving! Gregory

Gregg
Compliance Officer in USA
Forschung
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Exceptional Product and Great Customer Service

5,0 vor 7 Jahren

Kommentare: Our U.S. Company of 500 employees has used Proxyclick for over a year and we are very pleased. The software is easy to learn and use, the functions and features are excellent and customer service is responsive and informative. Our receptionist and employees easily learned how to utilize the software and our guests are impressed when they experience the benefits (i.e.: auto employee notifications). We plan to add additional office locations to our account and I look forward to adding more users/employees to the system. I highly recommend Proxyclick. This review was submitted voluntarily without receiving any benefits from Proxyclick.

Vorteile:

Intuitive and easy to use.

Nachteile:

Cannot think of any cons.

Antwort von Eptura

vor 7 Jahren

Thanks a lot for your review Gregg! Your feedback is very helpful.

Rachel
Senior Assistant to COO in UK
Computer-Vernetzung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Uncomplicated

5,0 vor 5 Jahren

Kommentare: Generally, it is quick and easy to use, and problems have been limited. I have only had to ask for support once early on and the response was quick and accurate

Vorteile:

Being able to add photos for my directors, so visitors know who they are meeting, also receiving an alert guest has checked in. Having packages logged once delivered

Nachteile:

We have two sites and the visitor log is seperate for each, would be better if we could draw form just one address book. Force users to select from the previously logged visitor rather than creating an addional profile

René
Owner in Niederlande
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good performance, lots of features and a very nice support team, i recommend this product.

5,0 vor 7 Jahren

Vorteile:

Easy to set-up, gives the visitors a great welcome while reducing workload on the frontdesk. becasue of security (ISO9001) we need to know who's inside, this software fit all oure needs within this subject. lots of updates / new features since we used Proxyclick, innovative company.

Nachteile:

actually not much, but it's price is quite high if you want full features for 1/2 locations. love to see calendar intergration to a higher technical platform.

Antwort von Eptura

vor 6 Jahren

Thanks for the suggestion René. Yes we like the Outlook add-in too. Which email client are you thinking of?

Tyler
Asset Manger in USA
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Quality Review

5,0 vor 8 Jahren

Kommentare: Needed assistance with creating a extra template for badges. Reached out to customer support for assistance on showing me where to go to edit badges. Was able to find it myself and start editing do to the easy navigation of the site.

Vorteile:

The ease of navigating thru the website made it really easy to find the category for creating a badge and the customization options that they give you are great. IM customer support is really good as well. Having the ability to talk to someone right away is always a nice feature.

Nachteile:

I didn't like that I can only do 1 template at a time. It'd be nice to have more than 1 so that I can ahead of time create a template for a special event rather than waiting till the day of.

Rachel
Technical Analyst in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It is always a pleasure reaching out to Proxyclick Support.

5,0 vor 6 Jahren

Vorteile:

Software is easy to use and navigate. But what is great is - every time I have a question or issue I know that the support team will help me in a quick and friendly way.

Nachteile:

I would love a quicker integration between out 2 locations in Proxyclick. Currently when we set up a colleague we need to do it in 2 separate locations - causing many more mouse clicks. It would be great to have a checkbox on the new colleague set-up screen to also enable access in our other location.

J
Office Service Manager in UK
Unternehmensberatung, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Improve Operational Efficiency to your Reception Team

5,0 vor 7 Jahren

Kommentare: If you're looking for a user friendly, time efficient system to manage guest check in, check out and notification experience, then this is a serious product to consider. Our Front Office staff spend less time on admin and can now focus more on the guest experience because the software does it all for us.

Vorteile:

Easy to use Great customer support Cost effective Easy installation Automation of tasks once set up

Nachteile:

Not so much a "CON" but a suggestion. It would be good to be able to use the same system to manage small assets using a loan system... A simple example, someone checks out an umbrella and proxy click records this transaction and then when it's returned, the system logs the assets return.

Zachary
Inbound Agent Expeditors in Niederlande
Logistik & Lieferkette, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

AMS-Inbound

4,0 vor 5 Jahren

Kommentare: First I was not able to find information from customers.. Later I started to get very handy doing a good job with Proxyclick

Vorteile:

You can view all options. There is always a good feedback and they are developing a lot of new tools to improve and it becomes user friendly

Nachteile:

reloading take several times. Sometimes you can not find the information requiring customers and people often gets a little bit frustrated

Antwort von Eptura

vor 5 Jahren

Hi Zachary, Thanks for your review. I'm happy you like Proxyclick! Could you tell us more about your issue with reloading and finding more information at support@proxyclick.com? We'd love to understand how we can help you. Have a good day, Pierrine

Adam
Receptionist in USA
Unternehmensberatung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Environmental Friendly Resource

4,0 vor 5 Jahren

Kommentare: My overall experience has been great. The system has replaced our paper sign in, and has created a more efficient and faster check-in system for guests to the office.

Vorteile:

I like that it is user friendly, and has NDAs on it automatically for outside visitors.

Nachteile:

I don't like how we have to pre-register everyone in the system, even returning guests.

Clare
Purchasing Manager in Kanada
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Customer Service!

5,0 vor 7 Jahren

Kommentare: Every time I have a question I receive an answer from the Proxyclick team so quickly! Very informative and easy to work with, I would recommend this software to anyone looking for a great visitor management solution.

Vorteile:

Easy multi-location management!

Antwort von Eptura

vor 7 Jahren

Thank you Clare, it's a pleasure to work with you!

Christian
Global Facilities Manager in UK
Hausmeisterservice, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to use, quick to learn system , great looking interface on the reception desk.

5,0 vor 6 Jahren

Kommentare: reception desk staff planning. Ease of interaction with guests, biggest plus is the feel of the visit, starts off great as we are a tech company with great tech at the front door

Vorteile:

We can roll this system out to our Global Offices easily when we are ready. Great looking hardware, impressive style. Eyebrow raising and impresses your guests when they visit.

Nachteile:

Nothing really negative to say about the entire set up, only thing is that you need 100% staff commitment to use it.

Antwort von Eptura

vor 6 Jahren

Hi Christian. Thanks a lot for taking the time to leave a review. We really appreciate it!