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Über Proxyclick

Besuchermanagement-Lösung: Web-Dashboard für Personal, Empfang und Sicherheit, Welcome iPad App für Besucher, Today iPhone-App für Personal

Erfahre mehr über Proxyclick

Vorteile:

It's a robust system, so won't need an administrator to keep an eye on it (you can say it works on its own). Provides a way to send e-mail to visitors with relevant information at check-in time.

Nachteile:

It's enclosed to Apple environment, meaning there's no option to use an Android device.

Bewertungen zu Proxyclick

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,6
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,8/10

Proxyclick hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 319 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (319)

Mark
Mark
Japan
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

An enhanced visitor experience driven by the team's insatiable appetite to innovate!

5,0 vor 7 Jahren

Vorteile:

Above all I am most impressed by the continuous innovation that accompanies a Proxyclick installation - it just doesn't ever stop and in my mind demonstrates just how committed and passionate the team is about their product. Proxyclick has elevated visitor management well beyond the simple act of registration... and incorporated notions of security, health and safety, brand promotion, customer communication and privacy. It is also the most globally-minded system we have found on the market... not just by incorporating multiple languages but also by paying special attention to the importance of design. The result is that users of any nationality can use Proxyclick very intuitively (at the kiosk or in the back office). The set up is simple, and the settings are very configurable (without adding needless complexity) to give administrators the flexibility required to customise the product by client (eg, personalised visitor badges or registration flows etc.). In an age where digital technology threatens to eradicate the role of people... it is very refreshing to have a digital technology on the market that compliments our teams' efforts on the ground and ensures they can deliver a more dynamic visitor experience where human interactions thrive.

Nachteile:

Personal data, privacy and data security concerns are an ever-present concern for us and our clients. Not only do we need to contend with the threat of cyber attacks but also being compliant with new legislation (eg, the EU's General Data Protection Regulation). Proxyclick - as with all SaaS products in the marketplace - will therefore need to take their product to the next level to ensure it stays a best-in-class solution.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Öffentlichkeitsarbeit und Kommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Unfortunately they where acquired by eptura

4,0 vor 8 Monaten

Kommentare: We really liked the possibilities they offered: you could scale the system to the level of your needs.

Vorteile:

Proxyclick was a perfect solution: easy to setup, easy use, efficient. AND: affordable as well as scalable.

Nachteile:

When Proxyclick was acquired by Eptura they raised the prices … With the new price level I would rather make smaller sacrifices than spend this money. We used a low-code platform and built an almost identical system ourselves. Since we do not expect any changes in our requirements, this is not a problem. But it is a great pity to part with a good supplier because of the greed of a buyer/company.

Antwort von Eptura

vor 7 Monaten

Hi there, Thank you for sharing your feedback. It’s great to hear that Proxyclick worked well for you in terms of setup, use, efficiency, and affordability. We do understand your frustration since then after some organizational changes, and apologise for any inconvenience caused. Your feedback is really important to us, and we’ll be sure to pass it along to our team. We strive to strike a balance between providing value and ensuring fair pricing. If there’s anything specific you’d like us to address, please feel free to let us know, and we’d be happy to set up a meeting to discuss things further. The Proxyclick by Eptura team

Chris
Sysadmin in USA
Maschinerie, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Sales & Support Problems

3,0 vor 11 Monaten

Vorteile:

Easy to use. Robust features. Custom workflows.

Nachteile:

Our experience with support has been poor. Their free trial only is available for their top price tier which resulted in accidentally purchasing a plan that didn't work for us and they refuse to cancel. Plan prices are hidden. The couldn't fix custom badges in regards to images added, we ended up having to delete the images and re-add them over and over, eventually gave up and reverted to text. More recently it took 2 weeks to talk to a human in sales. The ticketing system was in poor condition as they are migrating to a new system. The live chat support isn't recorded or any case created so the next person needs to start from scratch. Their competition is much less costly and offers the same features. Do not buy this product.

Jan
Project Manager - Business Analist in Niederlande
Verpackung und Container, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very useful product for the comfort of your visistors and for safety

5,0 vor 2 Monaten

Kommentare: I am happy that we use this product. It is very useful in several areas and gives a professional impression to our visitors.

Vorteile:

It is useful to be automatically notified when your visitors have arrived. Also very useful to be able to respond to this with one click. Furthermore, the product is important in terms of safety: we always know who is in the building. Because this data is stored in the cloud, it is remails available in the event of emergencies.

Nachteile:

Not really anything to mention. If there are problems, it has more to do with external matters than with Proxyclick itself.

Antwort von Eptura

letzten Monat

Hi Jan, thanks for the great review! We're so glad to hear that Proxyclick by Eptura is streamlining and securing your operations, and that it's making a great first impression on your visitors. We really appreciate hearing feedback like this from our customers, and are excited to continue enhancing the visitor experience at your organization. The Eptura team

Julie
Front House Manager in UK
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best Visitor Management System

5,0 vor 6 Monaten

Vorteile:

We used to have long winded manual check in process that frustrated visitors and staff. With the amount of visitors coming in all day there was always queues at the front desk. Now with proxy Click the check in process is seamless and convenient with QR codes and not to mention provides increased security for us. It has helped us save costs as we don’t always need a receptionist to man the front desk. Visitors are always super impressed, has transformed the visitor experience. It’s great how we have a log of all visitors that have entered each site and when - we can draw trends from this data and plan for future as we know what days/times are busy.

Nachteile:

Even higher level of customisation for certain features could be good for future

Antwort von Eptura

vor 6 Monaten

Hi Julie, thank you for sharing your experience. We're delighted to hear that our solution has enhanced your visitor experience and improved security for your organization. We appreciate your suggestion for even higher levels of customization for certain features. We value feedback from our customers, and we'll definitely take this into consideration for future enhancements! Thanks again, The Proxyclick by Eptura team.

René
René
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Proxyclick - Must have for Frontdesk

5,0 vor 8 Jahren

Kommentare: I am René Verhoef, 25y old and a active user of Proxyclick. my first experience with Proxyclick was implementing it for the company i worked for, as IT specialist i found Proxyclick very user friendly, the interface & information available on the website are very easy to understand, but as IT specialist there is enough in dept data to work with.
This makes Proxyclick a unique tool for both the new and experienced employees of a company.
The proxyclick expirience leaves a satisfied visitor, and saves the frontdesk a lot of registration time, this is why it pays itself back within weeks of use. on top of that it gives the Building service a unique enmergency list that's always up-to-date and user friendly, this alone is worth the buy. iv'e saw Proxyclick in company's from 10 to over a 100 employees, even as replacement for a frontdesk/reception.
there is a lot of room for this tool to be a Must have for companys.

Vorteile:

Professional user expirience Enmergencylist + App Notification SMS / E-mail on arrive Visitor badge / security by photo friendly user interface very helpfull support desk

Nachteile:

Automatic graph (e-mail) each month with a top 5/10 of visited company's, or wich employee had the most visits etc. default no option for migrate the employee's(from other software) to Proxyclick enmergency list - it is posible when letting the employees sign in through proxyclick, yet not perfect.

James
James
Chief Technology Officer in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We use it in multiple offices and never had a major issues.

5,0 vor 6 Jahren

Kommentare: Was able to have receptionist leave their desk without having people need to wait at an empty desk helpless.

Vorteile:

Text message notification. The ability for the guest to receive an e-mail that contains our wifi password.

Nachteile:

The e-mails are sometimes slow to come through, but other than that not a lot. The delivery option (which is new) could be simplified to just be a single click, but its all nitpicker stuff.

Antwort von Eptura

vor 6 Jahren

Hi James, thanks for your review and feedback. Can you please send us an example of a slow email so we can analyze? Normally emails are delivered 1-2 seconds after processing. What we also witness is that they can be slowed down by anti-spam software installed at our clients, hence the importance to white list Proxyclick. And, thanks for the suggestion of the delivery option ! We plan to further improve the feature based on client feedback. So thank you!

Julie
Julie
Executive assistant in Kanada
Verifizierter Nutzer auf LinkedIn
Erneuerbare Energien & Umwelt, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Making my job easier!

5,0 vor 5 Jahren

Kommentare: The experience is lovely! Our guests are super impressed with "our technology". They all want to have more info about it. It reflects the type of business we are!

Vorteile:

Being at the reception of the building on top of many other tasks, Proxyclick made my job easier by "finding" the hosts for me. In the past, I used to have to call on office phone, then text, then call on cell phone, then try email and/or walk around the office to find the hosts.

Nachteile:

Some customs screens can (and certainly will!) be more customizable. Ex. we have bilingual (french and english) guests and my custom screens requesting permission to include them in our mailing lists has to have both languages on it bacause we can't make one french and one english depnding on the chose language.

Joe
Operations in UK
Konsumgüter, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

review of ProxyClick

5,0 vor 4 Monaten

Vorteile:

easy and reliable portal interface, Nice design and layout, visitor checkin experience kiosk and ipad, solves issue of security compliance and access control

Nachteile:

to date have not find anything i dislike.

Antwort von Eptura

vor 4 Monaten

Hi Joe, thank you for your review of Proxyclick. It's great to hear that you find the portal interface easy to use and reliable. Our solutions are designed to address security compliance and access control concerns, so we're pleased to hear that these have been helpful for you! If you ever have any other suggestions or feedback, please feel free to share them with us. The Proxyclick by Eptura team

Allen
reception in UK
Buchhaltung, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good system

3,0 vor 3 Monaten

Vorteile:

Easy to use and register and manage guests

Nachteile:

Servers can sometimes be slow, more features can be added

Antwort von Eptura

vor 2 Monaten

Hi Allen, thank you for your review. It's great to hear that you find the system easy to use for registering and managing your guests. We have some exciting new features lined up for release this year, and we're looking forward to sharing them with you. Stay tuned for more updates! The Proxyclick by Eptura team

Emilio
IT Mgr in Mexiko
Automotive, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Visitor management in a breeze

5,0 vor 3 Jahren

Kommentare: Proxyclick changed the way the visitor logbook was managed at my company.
Starting from the front desk all the way to upper management everyone can get something out of it.
Its multiple options to customize from initial screen to e-mail notifications allows you to make your company name stand out.
It has several literature on its features, as well as API and webhooks.
Billing can be customized as well, so you'll have option to pay monthly or annually and choose the features you want to better tailor your needs.
Customer support seems to be always available and provide you with answers and follow up to your inquiries.
Overall is a standing product.

Vorteile:

It's a specialized SW for managing visitors. Provides different ways to informs hosts the visitor has arrived (SMS to cell phone, Skype IM, Teams and a big list to follow). Allows to invite visitor directly from your mail app. It's a robust system, so won't need an administrator to keep an eye on it (you can say it works on its own). Provides a way to send e-mail to visitors with relevant information at check-in time.

Nachteile:

It's enclosed to Apple environment, meaning there's no option to use an Android device. This is not all bad, Android can get several "flavors" due to the wide variety of devices running Android, on the other hand IOS is designed for only one HW manufacturer and this allows to make sure it will run as smooth as possible, so it is not that bad, but I had to write something, right?

Kerryann
Receptionist/Admin assistant in UK
Maschinenbau oder Wirtschaftsingenieurwesen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The ability to keep track of who is in the building & discretion from other clients is good.

4,0 vor 6 Jahren

Kommentare: Privacy of who is in the building

Vorteile:

It does away with pens constantly being accidently taken. There is little upkeep, apart from ensuring the software is updated or issues may arise. It's easy to book in people who have already attended the site.

Nachteile:

The process of signing in can be a bit laborious for new arrivals and tricky for some who struggle with technology. Ensuring your Ipad is up to date or issues can occur, I imagine your software wont work well if your Ipad is out of date. Having notifications emailed every day of a summery of the day, is annoying and I don't feel needed. Having notifications that visitors are still on site are annoying, as I often have to change that manually by request of people that are hosting, as they clearly know they're still here.

Antwort von Eptura

vor 6 Jahren

Thanks for your review and feedback. - You can tailor the check in process to your needs. It can be as short as 3 screens but can also be more complete if you have specific compliance or hospitality processes. - The iPad requirements are iOS 8+ - Every user can manage his notification preferences (and thus not receive them). You can also define preferences at the company level for faster administration.

Christine
Receptionist/Administrative Associate & Facilities in USA
Pharmazeutika
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy check-in process

4,0 vor 7 Jahren

Kommentare: My company uses Proxyclick via receptionist check in, as well as, the self-check-in kiosk (when reception is unattended). The check in process is so easy especially when you can put expected visitors into Proxyclick in advance. Several of my former co-workers have started trying to implement Proxyclick at their new places of employment.

Vorteile:

The software is very user-friendly.

Nachteile:

Proxyclick doesn't always work happily with Firefox or Internet Explorer browsers.

Antwort von Eptura

vor 7 Jahren

Hi Christine, Thank you very much for the review and for the offline discussion we had around IE and Firefox when it comes to printing badges from the dashboard. As discussed together, it is important to ensure cookies are stored in your browser in order to print. Thanks again, Geoffroy (from the Product Team)

Judy
Health, Safety, Environmental Manager in USA
Biotechnologie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use

5,0 vor 11 Monaten

Vorteile:

serves our purpose. easy to use. able to get reports for auditors

Nachteile:

sometime dashboard, iPad app and phone app don't communicate.Would prefer that people are not automatically checked out at midnight (we operate 24/5)

Bengisu
Administrator in USA
Öl & Energie, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

An Administrators safety box!

5,0 vor 5 Jahren

Kommentare: Overall the best sign in/visitor software I have seen on the market

Vorteile:

The ease of use of this app and software is the best. I no longer struggle to read hand written tags and signatures. Everything is all organized. We have had many clients take pictures to show their company to be able to add it to their everyday use as well. It is a lifesaver!

Nachteile:

There is absolutely nothing to not like about this product!

Antwort von Eptura

vor 5 Jahren

Hi Bengisu, Thanks for this awesome review! We love your enthusiasm Have a good day, Pierrine

Martha
Member Agent in USA
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Proxyclick Review

4,0 vor 5 Jahren

Kommentare: Overall 7/10. Wish there was a couple more features that would be helpful to our workspace, but great service/software overall.

Vorteile:

Ease of use, easy to implement and show to new colleagues, fast customer support

Nachteile:

Persistent technical issues, wish customer support could offer more indepth service.

Gregg
Compliance Officer in USA
Forschung
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Exceptional Product and Great Customer Service

5,0 vor 8 Jahren

Kommentare: Our U.S. Company of 500 employees has used Proxyclick for over a year and we are very pleased. The software is easy to learn and use, the functions and features are excellent and customer service is responsive and informative. Our receptionist and employees easily learned how to utilize the software and our guests are impressed when they experience the benefits (i.e.: auto employee notifications). We plan to add additional office locations to our account and I look forward to adding more users/employees to the system. I highly recommend Proxyclick. This review was submitted voluntarily without receiving any benefits from Proxyclick.

Vorteile:

Intuitive and easy to use.

Nachteile:

Cannot think of any cons.

Antwort von Eptura

vor 8 Jahren

Thanks a lot for your review Gregg! Your feedback is very helpful.

Connor
Sales and Marketing Administrator in UK
Möbel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Just what we need.

4,0 vor 5 Jahren

Kommentare: We use Proxy click to provide a virtual recepionist so that staff members time can be better focused on the intended work instead of having to look out for their visitors.

Vorteile:

The best part of the system is that it is layed out in a very easy to manage way and is very easy to navigate, both the kiosk and the website side of things.

Nachteile:

Will on a rare occasion not pull up the keyboard on the kiosk.

René
Owner in Niederlande
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good performance, lots of features and a very nice support team, i recommend this product.

5,0 vor 7 Jahren

Vorteile:

Easy to set-up, gives the visitors a great welcome while reducing workload on the frontdesk. becasue of security (ISO9001) we need to know who's inside, this software fit all oure needs within this subject. lots of updates / new features since we used Proxyclick, innovative company.

Nachteile:

actually not much, but it's price is quite high if you want full features for 1/2 locations. love to see calendar intergration to a higher technical platform.

Antwort von Eptura

vor 6 Jahren

Thanks for the suggestion René. Yes we like the Outlook add-in too. Which email client are you thinking of?

Tyler
Asset Manger in USA
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Quality Review

5,0 vor 8 Jahren

Kommentare: Needed assistance with creating a extra template for badges. Reached out to customer support for assistance on showing me where to go to edit badges. Was able to find it myself and start editing do to the easy navigation of the site.

Vorteile:

The ease of navigating thru the website made it really easy to find the category for creating a badge and the customization options that they give you are great. IM customer support is really good as well. Having the ability to talk to someone right away is always a nice feature.

Nachteile:

I didn't like that I can only do 1 template at a time. It'd be nice to have more than 1 so that I can ahead of time create a template for a special event rather than waiting till the day of.

Andreas
IT Admin in Österreich
Automotive, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Proxyclick - Exactly what we were looking for

5,0 vor 5 Jahren

Kommentare: We were looking for some up to date visitor management system. By then our frontoffice personel was registering every visitor by hand and let them sign a piece of paper. When i found proxyclick and got in touch with the team we got invited to test the full version for some weeks. Long story short - proxyclick nailed it! Set up in minutes, very easy and intuitive to use and a fair pricing! Support is great too . Whenever i have a question i get a nice responce in minutes.

Vorteile:

It's so easy to set up and use. We could easily customize it to fully meet our Company design guidelines.

Nachteile:

The only thing we'd like to gete improved is to make the "Welcome mail" more editable. Right now the visitor can just be called by its prename. That's not common in german speaking countries and so we have to deactivate it until it's going to be fixed.

Antwort von Eptura

vor 5 Jahren

Hi Mr Silgener, Thanks for this review, we're happy you like Proxyclick. About the first name in the Welcome email: I understand how that's a problem in German and in some other languages as well. The good news is: it's on our roadmap and we plan to work on it! Have a good day, Pierrine

Julie
Supervisor in USA
Sicherheit & Untersuchungen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

overall it is a good product

4,0 vor 7 Jahren

Kommentare: There are several things that I think would be beneficial to change. Proxy click does not auto update, you must manually click the button to see new check ins, expected etc. When we have to verify ID's and verify customers, often times it will revert instead of saving at that moment, and then it must be completed again. also when individuals successfully check in, there have been known incidences where they will just disappear off proxy click all together. If these things were fixed for bugs and issues it would be nearly perfect.

Vorteile:

ease of use

Nachteile:

glitches, missing information once complete, not auto updating

Jose
Site Supervisor/Security in USA
Sicherheit & Untersuchungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Thumbs up to Proxy

5,0 vor 7 Jahren

Kommentare: I have a great experience with this application, it was a process getting used to the new format but I like the fact that you can change what you need displayed on the home screen. I do not like the time it takes to run a daily badge count for daily audits I wish a tally of guest and contractor badges displayed on the corner somewhere for the end of each shift. Other than that it really is a good app and keep up the good job, thanks proxy guys!

Vorteile:

Very Flexible and multitasking.

Nachteile:

does not give you a tally of guest/contractor badges for each shift.

DeBorah
Front Desk Reception in USA
Finanzdienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Exceptional Customer Service

5,0 vor 4 Jahren

Kommentare: I love using this software. And any issues I did have in the beginning was taken care of by their excellent customer service team. They reached out to make instantly once I alerted them to the issue and continued to follow up until the issue was resolved.

Vorteile:

The software is the easiest one I have ever used. its very user friendly

Nachteile:

As of now I dont have negative to say about the software

Clare
Purchasing Manager in Kanada
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Customer Service!

5,0 vor 8 Jahren

Kommentare: Every time I have a question I receive an answer from the Proxyclick team so quickly! Very informative and easy to work with, I would recommend this software to anyone looking for a great visitor management solution.

Vorteile:

Easy multi-location management!

Antwort von Eptura

vor 8 Jahren

Thank you Clare, it's a pleasure to work with you!