Über 365villas

Immobilienverwaltungssoftware mit umfassenden Funktionen, moderner Nutzerfreundlichkeit und überzeugendem Wert in einem.

Erfahre mehr über 365villas

Vorteile:

Pluses - the product is quite modular and the only product in the market place that is priced that way. This is not an easy thing to do as a developer, so I'm impressed to start off.

Nachteile:

If any problems occur, such as with the multi currency calculation, the software has always been reprogrammed by the 365 Villas team very quickly.

Bewertungen zu 365villas

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,8
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

9,0/10

365villas hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 147 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (147)

Zanneta B.
Zanneta B.
Head of hotel distribution in Lettland
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Try it and you will never regret

5 vor 4 Jahren

Kommentare: Long story short: I was keeping an eye on 365villas property management software for 3 years. It was hard decision to start using vacation rental management software knowing that it could be way behind in properties management comparing to hotel field.
When I knew that a trusted professional from hotel field start working where I decided to go ahead. Support team, it all because of you!
It was not love from from sign, I had to give it a time and write dozen of emails to support team, expecting anwers in seconds. Guys from support were strong enough to handle my preassure and now I could definitely say that I will not change this PMS to any other. If you relax, give it a time and remember that vacation rentals software are young in comparison to hotel than 365villas is definitely the best to try.
Latest update is simply brilliant!

Vorteile:

New software update is just fabulous! Price is very competitive

Nachteile:

Previously in 2017 support was not great, good that ts has improved significantly

Giulia S.
General Manager in Italien
Gastgewerbe, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Usability and Reliability

5 vor 5 Monaten

Kommentare: To be honest I'd like to use 365villas but I had to stop the on boarding process, becouse of problems with my old website, which had made my needs higher and than 365villas price to high for me, during
this pandemic period, when market is uncertain and unstable....

Vorteile:

Easy of use, without any doubt! Intuitive, easy to use, well organized and smooth onboarding. The person who assisted me in on boarding is reliable and well organized!

Nachteile:

Usability, and there are all the desired Features!

Antwort von 365villas.com

vor 4 Monaten

Dear Giula, Thanks so much for the thoughtful review. Your kind words about the ease-of-use of our platform and the quality of our support mean a lot to us. We work hard on them both. We are sorry for the stress the pandemic is putting on your business and we hope to have the pleasure of servicing you again. For other reaaders: 365Villas is the only platform on the market that not only offers different plans and pricing based on portfolio size, but also offers more niche and sophisticated functionality in flexible bolt-on option packaging. This means users pay only for what they need at any point in time. As of yet, no completing platform offers as much flexibility or control in finding the right balance between spend and functionality for your unique business needs. Regards, The 365Villas Team

Jan K.
Owner in Deutschland
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

industrie's leading software - A nightmare

1 vor 3 Jahren

Kommentare: It was a nightmare. Nearly every time we received a new deadline when our website should work properly. Deadlines were displaced without clear communications to the customer. Although their product without multilanguage functionality was useless for us and it was definitely not our fault that it was not working, we were supposed to pay nearly the full amount. I have spoken with other customers that are having same problems and these guys are still calling their selves as world's leading solution in that market... That's ridiculous

Vorteile:

- Some employees really tried to help us. - Sales presentation is really good

Nachteile:

- their software especially the WordPress website is not ready to be sold as a product that is working properly. - the WordPress theme is full of bugs - the multilanguage function is not working - most of the time I was writing translations and bug lists - communication with the team was not working. Waiting for feedback for more than a week although there were a lot of problems with our project - always delay in delivering or bug fixing - no confession about their missing delivery of a working product - cooperation partners like Rentals United did not work as promised

Antwort von 365villas.com

vor 3 Jahren

97.5% of our reviews are very positive. Here is a copy of the German website Jan Kramer is supposedly so upset about: http://krame22.websites.365villas.com/de/ It's a new theme. We made clear at the start it would take time to deliver everything in German - which we did. After his trial, Mr Kramer confirmed he liked our functionality better than what he could find in Germany or his current PMS and was willing to wait. Mr Kramer is actually upset because he signed up to Rentals United thinking they'd connect to a German channel he wanted. When this turned out otherwise, he demanded refunds from us both. This matter had nothing to do with us. Nonetheless, we still tried to help him. Mr Kramer seems to be a start-up with little activity. He has held the threat of this review over us to try to extort a refund when none is due. We refused to bow to it. He also made many legal threats. None has materialised. Other providers should beware before partnering with Mr Kramer.

Stephen V.
Owner in USA
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A great choice!

5 vor 6 Monaten

Kommentare: Less time spent checking on the finances, and the consistency of the reservations across all the integrated booking channels has saved us time that we now focus on updates to our service and the units we manage.

Vorteile:

The software is easy to learn and use, and the support team responds fairly quick. There are always ways to work around specific issues that may be uniquely to our application, which helps a lot, and 365 will listen and possibly work your situations into their software as well. Moving from another Software to 365 has helped me grow my business in a short period of time with minimal stress.

Nachteile:

I can't really say. Compared to where I was, I have no complaints.

Antwort von 365villas.com

vor 4 Monaten

Dear Stephen, Thank you for this kind review. Achieving ease-of-use with our platform and helping our users grow their businesses are always key objectives for us. Your remarks about the on-boarding process being relatively smooth are especially heartwarming given that you selected not only our PMS, but our channel manager and integrated website solution as well. Implementing all three solutions together with "minimal stress" as you say, is a real triumph. We're delighted you moved from Guesty to 365Villas. Regards, The 365Villas Team

Dianne C.
Product Manager in Südafrika
Freizeit, Reisen & Tourismus, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Turnkey365 changed the way we work - for the better

5 vor 8 Monaten

Vorteile:

Ease of use and how the developers thought about all the little things needed when managing properties and calendars

Nachteile:

There are a few features that would suit our needs that are not on the system. Owner logins and blocking is very basic and more 'control' would be great. Reservations - integrating better with Outlook rather than either taking over the emails or not using 365Villas for emails is not enough.

Antwort von 365villas.com

vor 4 Monaten

Dear Dianne, Thanks for the review and for making the switch from Kigo. We would welcome your suggestions on calendar blocking. Our Owner Login feature is highly customizable so perhaps we can offer some assistance here. Our email can be integrated with Outlook in various ways, but ultimately the fully Unified Inbox that is purpose-built for vacation rental businesses and integrates not only with your other communication mediums such as text messaging, Airbnb Messenger and WhatsApp, but also the entirety of your rental management workflow is the way to go. It's much more powerful than anything a stand-alone email system could ever offer, and you can still monitor and respond to messages from your external email. We're happy to offer an online session to go through all this together. Regards, The 365Villas Team

Tormod T.
General Manager in Norwegen
Übersetzung und Lokalisierung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

365VILLAS ENABLED OUR BUSINESS TO GROW SIGNIFICANTLY - HIGHLY RECOMMENDED

5 letztes Jahr

Kommentare: 365Villas streamlines every process my company needed for running our vacation rental business. We save hours of administration every day and have enabled us to grow from only 2 rental listings to 30 listings in only 2 years. This without increased overhead costs or increased staffing.

Vorteile:

The software covers every process thinkable when you run a vacation rental business. Reservations, payments, channel sync, customer communication, housekeeping, accounting etcetc, in a perfect process flow. They know every detailed aspect of the business and have designed a solution for it. We started out with only two rental units and would not be able to take on the additional 28 we have acquired the last two years without the 365Villas system and team. It is easy to use and the customer support is ready to solve any question we have.

Nachteile:

After their latest software update (november 2020) we only miss functionality for group reservations. That is to be able to rent out several units to one customer in one operation instead of one by one reservations. We have communicated this to their team and they will see what is possible in a future release.

Antwort von 365villas.com

vor 4 Monaten

Dear Tormod, It has been a pleasure for our team to watch your business grow during your time with us. Your point about group reservations is well taken and we do indeed have it on our roadmap, so stay tuned. Many thanks for your review, The 365Villas Team

Craig R.
CEO in Australien
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Excellent Software that continues to improve

5 vor 3 Jahren

Kommentare: It's a one stop shop for us - there is very little that we can't do within the system so we are very happy with it. It's hard to imagine how we coped before we had it. It's an intrinsic part of our business now.

Vorteile:

365 villas provides a full property management solution that allows us to run our holiday rental management company efficiently and effectively. In particular the automated workflow and integration with the website module really is fantastic. Furthermore the ability to integrate automated payments with Stripe to pay out to different property owners is something that no other property management system could do for us.

Nachteile:

The software is not yet mobile responsive and as a result our cleaners find it difficult to use on mobile devices - but I understand the mobile version is coming this month.

Antwort von 365villas.com

vor 4 Monaten

Dear Craig, Thanks so much for the review. You will know this for sure by now, but to clarify for other readers, our Gen-4 release at the beginning of last year ushered in a brand new fully mobile responsive version of our platform. It was 2 years in the making and we believe it is one of the most comprehensive mobile solutions on the market. We can monitor its usage and are pleased to report that over 75% of our user base is using our the mobile version of our solution on a semi-daily basis, which is wonderful to see. Regards, The 365Villas Team

Nicholas S.
Managing Director in Belize
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

365Villas - Great Property Management System for the Vacation Rental Owner or Company

5 vor 4 Monaten

Kommentare: Overall, the system performed well and as described. I have had absolutely no issues with the product and the people at the company. It is a great product.

Vorteile:

It is very easy to get set up and to use. Training is a snap and the system automates many of the actions around guest communication and the booking process. Great support and very quick to respond to any questions or issues. Very affordable and full featured.

Nachteile:

The system may be too easy and some of the reporting can limiting if you have a lot of owners to report to The system requires a few 'add on' features at extra cost that sometimes seem like they should have been included. For daily use and inventory and guest management however the system is a star

Antwort von 365villas.com

vor 4 Monaten

Dear Nicholas, Thank you for the excellent review. We really appreciate it. Ease-of-use and comprehensive feature functionality are two important qualities we are always striving to find the right balance on with our platform. Two things, in regards to our reports, which may help: our Owner Statements are highly customizable and have just been further enhanced, and our Dynamic Report Builder bolt-on option is an industry-first solution, which allows users to customize the structure and content their administrative and accounting reports. Regards, The 365Villas Team

Ben A.
General Manager in UK
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A flexible and dynamic package suitable for all our apartment and villa rental administrative needs

5 vor 4 Monaten

Kommentare: The support staff are friendly and accessible, they are quick to respond in the case of any issues. We have always had a good relationship with the 365 Team who seem genuinely eager to help.

Vorteile:

Dynamic, updated regularly, easy to use, quick, functional

Nachteile:

It would be interesting to know how we could use the package for more of our invoicing needs, rather than running a separate package, but I appreciate it is not an accounting package.

Adam H.
CEO in UK
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Ibiza Luxury Villas [www.ibizaluxuryvillas.com]

5 letzten Monat Neu

Kommentare: Good and responsive customer service/technical support

Vorteile:

Ease of adding property listings and managing pricing and availability

Nachteile:

Owners cannot log in and update their own listings

Susanne L.
Sales excutive in UK
Freizeit, Reisen & Tourismus, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Bookings Processing and Confirmation

5 vor 2 Jahren

Kommentare: I have been using the software now going into my fourth year.
Whenever I have been unsure of anything, it has been easy to seek training, either from my own team or through 365 Villas.
There has been continual improvement of the interface and functionality is always added to make my job easier.

Vorteile:

The booking entry system is very easy to learn, understand and to use. The training given to me was simple due to the clean and clear navigability of the interface. The booking system and template management is multilingual and because we are dealing with clients from many different countries it makes the output much clearer for the client even if the user does not understand the language. There is also a multi currency feature which is very important to us, this is always accurate and easy to use. Clients details are stored in the database, so it makes it much quicker to send a confirmation to the repeat clients, as their information is pre-populated on booking entry when you type their name. When processing a booking it is easy to add ad hoc services. If services are used regularly it is also very simple to store this data for quick selection whilst adding the booking. Amending bookings is very quick and accurate, the amendments can then be either sent to the client or not, which is a very good feature. Attachments can be pre-uploaded and send to the client on the booking confirmation. The booking confirmation template is easily amendable, which is especially useful when you want to send the client some specific comments.

Nachteile:

If any problems occur, such as with the multi currency calculation, the software has always been reprogrammed by the 365 Villas team very quickly. Wherever there is room for improvement on the booking entry screens in terms of layout the 365 Villas team has always worked with us to make constructive changes. There are very few areas of criticism and perhaps this is not even worth mentioning, but the units field on the services dropdown is set to maximum of 30 and very occasionally it would be useful, if we could select more units. One other area, where perhaps an improvement could be made is the management of adults, children and infants, whereby there is separate field for infants. On the booking confirmation the adults and children are not differentiated, for example 2 adults and 1 child will display as 3 people. It would be very helpful to break this down into adults and children (and infants). However, these kinds of improvements are always possible and the team at 365 Villas are always proactive in working with us on such issues.

Antwort von 365villas.com

vor 4 Monaten

Dear Susanne, Thank you so much for the detailed feedback as well as the 5-stars. You emphasize a key point that is very important to us, which is responding to user needs. Our system does distinguish between adults and children, but you are right that we do not further distinguish infants. We have made a note of this request and hope to add it soon. Regards, The 365Villas Team

Peter G.
Operations in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

365villas Fits Like A Glove. Look no further.

5 vor 3 Jahren

Kommentare: We are an owner-operated portfolio of branded properties. Prior to selecting 365villas, we expected to triple our growth in 2020. We will far exceed these growth goals. 365villas is strategically and operationally foundational to our growth strategy. We are now planning to acquire 2 to 3x more properties over the business goals for 2020.

Vorteile:

I typically do write reviews. They earned this excellent review. On a scale of 0-10 stars. 1. The People at 365. 12 stars. 2. Intuitive ease of use. 12 stars. 3. Functionality. 9.5 stars. 4. API Integration. 13 stars. 5. 3rd Party Partners. 12 stars. My wife and I knew nothing about on-boarding an enterprise software system. I barely use MS Office. We dove in and started learning. Put the time in. Don't gloss over anything. Learn it in the order they direct you to learn it. Don't skip ahead. Decide to be a power user. Every day we reach a new milestone. Every day our business gets smarter. Easier to operate. We were closing bookings a week I believe. This was less than 15 days ago. We are not power users...yet. However... at every daily milestone we get so excited thinking we might be. Haha.

Nachteile:

To articulate what I like least about the 365villas would not be of value to your purchase decision. They are tiny nits.

Chris K.
Director in Australien
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Reliable and easy to use

4 vor 3 Jahren

Kommentare: It's been a very positive experience using 365villas for the last three years. We started off managing just two properties and have expanded to now have 19. Our individual owners all seem happy with the clarity and accuracy of the monthly reporting and, as holiday home managers, we are confident that the software will still be a good fit for us as we continue to grow.

Vorteile:

I really like the booking calendar and guest information interface that is easy to use and visual from all devices when I'm away from the office. From a financial control point of view, it's great to be able to open up a guest's profile and see all the expenses and details in one place, plus be able to add guest and owner charges in a clear and logical way. Great that you can also set up default expenses to appear automatically without having to manually add them each time. Lots of time-saving options with this software that has been carefully designed.

Nachteile:

My least favourite part of the software is the way it generates an owner statement without the name of the property on it. This may not be an issue for users with one or two houses, but we manage close to 20 properties and it takes extra time for us to rename each downloaded file.

Jim E.
Managing Partner in USA
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Short term Vacation Rental Property Management Software Solution

5 vor 3 Jahren

Kommentare: Bottom line - We have about 9 months experience with the team and product. While the learning curve has been significant, I wouldn't change my decision to go with 365Villas. Modular and scalable pricing of a full functionality product like this is rare. Your not going to find something better if your business is young, small but is going to grow. A key learning - While I'm a computer and software expert, my partners are not. The business and product is complex so there is a need for a product subject matter expert. That's me. Don't make the mistake of not having/growing one of your own.

Vorteile:

Maybe the most important thing I can provide a reader are my credentials - I'm a EE/CS and Harvard Business School grad with 30 years of experience as VP of Engineering of both small and large Silicon Valley Computer companies. I have spent the last 10 years developing software on my own, aka writing my own code. Managing a family owned Vacation Rental Property business is my third career. Pluses - the product is quite modular and the only product in the market place that is priced that way. This is not an easy thing to do as a developer, so I'm impressed to start off. This modularity allows a small family firm like ours to add features as we develop the skills to make use of them, aka we don't pay for things we don't use until we are ready. As a developer myself, I've come to know the support group. They have been exceptional. Product Quality is very good and getting better as feedback from users like me helps improve the product. Breadth of Functionality - The developers are regularly introducing features that continue to flesh out the functionality of the product.

Nachteile:

Training materials - there is quite a bit of written and hands-on training material available, but the learning curve is still quite steep. Having an exceptional and responsive Support team has been instrumental in supplementing the available materials as we learn. No Mobile version. You have to use a computer. It is my understanding that the introduction of a mobile client is imminent. Responding to Guests in a timely fashion is a key part about this business. One is not always in front of ones computer.

Antwort von 365villas.com

vor 4 Monaten

Dear Jim, Thank you very much for this review back in 2019. For other readers, we are pleased to clarify that in December of 2020, we launched a comprehensive fully mobile version of our platform that has been widely embraced by our user base. Thanks for using our service, Jim. The 365Villas Team

Ciara A.
Sales and Marketing in UK
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent vacation rental software!

5 vor 3 Jahren

Kommentare: We work with 365Villas every day, allowing us an outstanding connection with Aribnb, Bookingcom, HomeAway and many other OTA's and channel manager. Extremely easy to use with different business models and accounts. A full vacation rental business manager in one place. From business website with all properties and details, project manager software, customer relationship management: external and internal bookings, housekeeping, check in, up-sales, marketing, payments, refunds and other. This software has improved over the time with our feedback and observations, is gratifying how 365 Villas team takes into consideration our user experiences and observations making our business better. It's a highly recommended tool for hoteliers, vacation rental host, serviced apartments, property managers and hostels.

Vorteile:

- Easy to use - Excellent connections with the OTA's and website - Every update and software improvement make your day to day business easy to manage - Time saver during booking, cancelations, changes and other - Excellent with payments and refund processes - Main website and business website is user friendly - Good communication over emails

Nachteile:

- No mobile app available - No support on live chat or phone

Antwort von 365villas.com

vor 3 Jahren

Dear Ciara, Thank you for the wonderful review. We are delighted to have Apad as a customer. Just to clarify some points: Chat support: Our team mans chat throughout business hours in all continental US and European time zones. If all members are busy, users can leave a message that will be promptly followed up on. (You may not recall, but our logs show a near-daily chat interaction with you for several weeks when you first came to our platform.) Phone support can be scheduled and is free and unlimited to new users. Existing users can always request to schedule a call-back and we will always accommodate this whenever an email response is unlikely to suffice. Mobile platform: Our system is 'mobile-friendly' and is widely used on mobile phones by our users. A fully purpose-built mobile responsive version of our solution is underway. We believe it will be among the first of the tier-one providers with a comprehensive platform to have such a solution for mobile.

Jaco J.
CEO in Thailand
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great software with fast support

5 vor 3 Jahren

Kommentare: Great company to work with with really good software. They "listen" to change requests and their support is great. Highly recommended!

Vorteile:

The management of reservations and bookings is easy and fast. With all the relevant information easy accessible and manageable. The expense manager works excellent to charge property owners for any expenses.

Nachteile:

Nothing really - Obviously there are items we would like added but they do take the proposals seriously and consider amendments / changes.

Antwort von 365villas.com

vor 3 Jahren

Thank you, Jaco. The reviews from you and your team are greatly appreciated and really motivating. We appreciate your business and are glad to have you as a client. The 365villas Team

Elizabeth L.
6/19/2015 in USA
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best Solution for Our Lodging Businesses!

5 vor 3 Jahren

Kommentare: AWESOME. Just great. Sure, a couple things could be improved, but 365 is head and shoulders above all of the competition. They have a useful, modern product and a helpful, responsive staff. We are very grateful to have found them.

Vorteile:

There are so many great things about 365. I did a TON of research on different CRM options before settling on 365villas. We are a 14-unit vacation cottage business, and for us 365 was the best by far. They are a breath of fresh air. 365villas does all the things that you'd expect of a modern lodging CRM: calendar sync, online booking from your website, billing, contracts, email management and automation, promotion codes, etc. It is set up with automation and simplification in mind. Many competing companies look shiny and new on their sales website, but the feel and function of the user experience is straight out of the '90s. Not so with 365villas, which operates and feels completely modern, both for the business owner and the guest/customer. Another common pitfall that I discovered with other CRMs is that hidden fees appear only after you are well into your trial. It's common to charge fees for calendar sync or channel bookings, although these fees aren't mentioned in the sales process. Thankfully, 365villas has been completely above-board. While not cheap, it is reasonably priced and what you see is what you get. The simple channel calendar sync is included in the price. Works great for us! Most of all, I'm impressed by the people at 365villas. They respond quickly & thoughtfully to questions. They consistently show willingness to engage - and actually solve! - issues we mention. They clearly care and keep working to improve. Thank you, 365villas team!

Nachteile:

I've heard that a QuickBooks sync and an app/better mobile experience are on the way. We are very much looking forward to both. Hopefully the sync solves our long-time (from way before 365) headache of having to manually associate income to the correct cottage within QuickBooks. For us, two improvements would be of tremendous benefit: 1. I wish that there were a good way to handle group bookings! We get plenty of groups booking multiple cottages under one reservation. In the current system, a family group renting 5 cottages must sign 5 different (nearly identical) contracts, pay 5 deposits, pay 5 final payments, get 5 sets of automated emails, etc. 2. Payment collection could improve. We typically receive bookings months in advance, so we take a deposit upfront and a final payment before arrival. 365 automates this, which is great! However, if somebody books a cottage for next Tuesday, the same deposit and first payment are still automatically charged separately. There is no way to customize the individual guest's payment schedule. Payment collection would also be hugely improved if 365 stored the guest's credit card number so that we could manually charge it upon their departure. Guests expect you to store their card and run it when they check out, as hotels do, and most guests are confused by the fact that they have to give us their credit card twice.

Kieren W.
Director in Schweiz
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great software, even better service and responsiveness

5 vor 6 Jahren

Kommentare: I spent a lot of time going through various options for my small property management company, trawling through reviews and watching demos. 365villas was decided upon as the best option for me in particular for the all inclusive package available, including website, customer management/reservation system, booking platform, and importantly channel manager. The website is a Wordpress template, with the possibility to add on plug ins as required. At this stage, we have not added any plug ins as the base offering is complete and covers our needs. It is however good to have an experienced support team there to advise and further develop the site in the future. Each property has it's profile and booking form, and the recently updated photo gallery looks good and works well. The reservation system covers all bases for me at this stage, and the automated processes have already saved me a number of hours in admin time. In particular creating quotes and rental agreements is very quick and easy once the templates have been set up. The channel manager link works well, any issues here have tended to be between the channel manager and the channels themselves - the link from 365villas to Rentals United is good.

Vorteile:

Ease of use, quick to set up, and clearly understandable. I am by no means a tech genius, and have easily set everything up myself with support from 365villas when required. I have asked for a number of changes and tweaks to the software to suit my needs, or to enhance existing functionalities. Each request has been quickly and efficiently responded to, and in general changes are made with little fuss. I have also requested a small number of paid development tasks, specific to my needs, which have been accepted and completed at a very reasonable cost.

Nachteile:

Some non-core functionalities could be further developed, such as certain aspects of the reporting and accounting modules, but to reiterate my above point, the team is constantly working on development and open to user suggestions.

Mike S.
Mexiko
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Glad To Be Onboard With 365

4 vor 6 Jahren

Kommentare: As a small property management company with an outdated website and a reservation system we wanted to modernize and update in order to attract more business and grow our overall business if desired. Along with a local web designer we created a new website and began an intensive search for a reservation software company. Our team of three, two of whom had experience with vacation software companies, searched for a company that would best meet our needs. After several weeks we narrowed our choice to two companies, one of which was 365 Villas. We then signed up for a 30 day trial with both companies to see how they performed side by side. We received live training and online tutorials from both companies keeping a completely open mind from the beginning. It was a lot of information to absorb especially demoing and training with two companies at the same time. In a short time it became evident to all three of us that 365 Villas was our best option. 365's integration with our own website along with the outstanding customer support and training we received from them made 365 the clear choice. In addition, cost, although not the primary concern, was more favorable with 365 and provided us with more included features at a lower annual cost. As we became more familiar and comfortable with 365's layouts and features we found a few minor details that didn't work quite as well as we had hoped. These were not critical and dealt more with visual presentation of 365 calendars on our own website than any thing technical but we decided to contact 365 anyway. We didn't expect much of a response but we immediately received a reply stating that they had looked at our website, concurred with our comments and had already requested that their designers see what they could. A day later, our requested changes had been made. 365 has given us all of the features and support we need to improve our service to our guests meanwhile simplifying and automating many of our own daily communication and bookkeeping tasks. There are many features that we have not begun to use yet but as we continue to learn, we feel that 365 will continue to provide us with all of the tools (and then some) to improve our own services. In an age where customer support and service are nonexistent, 365 has demonstrated a real interest in communicating with, responding to and in fact partnering with us to make our business better. Thank you 365!

Antwort von 365villas.com

vor 6 Jahren

Dear Mike, We are delighted to have you as a client. We know we were competing us against Lodgix. We have a great respect for their platform. We strive to match them with comprehensive feature functionality, but surpass on ease-of-use and cost-benefit. More generally, as you have kindly indicated, we believe servicing our clients and doing what we can to respond to their unique challenges and needs is the most important thing we can do for them; and that's what we'll continue to do for you. We tremendously appreciate your thoughtful review and look forward to ongoing collaboration with you and Playa Breeze. The 365 Team

Andrea S.
Partner in Mosambik
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A product easy to use and complete, an important support for the growth of our company

5 vor 4 Jahren

Kommentare: It has greatly reduced our management work with the syncing tools across multi properties and has improved the quality of the service we offer especially with the availability calendar easily embedded in our webpage

Vorteile:

365villas has fully responded to our needs of management of several properties with different characteristics and in different locations. It is flexible and simple to use, combined with its ability to synchronise each property with the most important channels in the market, either individually with the iCal technology or in bulk, using an accessory service that can be integrated at an additional reasonable cost. The quality of Customer Support is excellent, with an available and competent staff. A special thanks goes to Giorgio, who has followed us from the beginning and who has also welcomed our requests for the development of some specific software features, subsequently implemented promptly by his colleagues. In addition to an excellent product, 365villas staff has the capacity and dynamism needed to respond promptly to the continuous and increasing demands of the sector. Which leaves us satisfied and confident, also considering the possibility for future development of our company. I have no doubt to recommend the product.

Nachteile:

We believe that the optional channel manager service offered by a 365villas partner, which allows linking the properties with the desired channels in bulk could offer more flexible payment terms. At least for us, in Mozambique where a payment of one year in advance is requested; which was, however, under our request, kindly converted into two half-yearly payments and strangely enough no credit cards are accepted by the service provider, so that an expensive EFT shall be done instead.

Frans V.
Co-Founder in Thailand
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A cut above the rest

5 vor 3 Jahren

Kommentare: We considered, and used many other solutions over the years, and 365villas truly stand out above the rest.

Vorteile:

Extremely comprehensive and user friendly. Catering for all aspects of vacation rental. Ability to accommodate tailored custom features based on our specific needs i.e. complete new integration of payment gateway. Frequent enhancements to expand features and improve overall functionality. Customer orientated and great support.

Nachteile:

very little not to like - all suggestions for added functionality and features are considered

Antwort von 365villas.com

vor 3 Jahren

Thank you, Frans, we enjoy working with your team and we appreciate you taking the time to leave this review. Yes, for obvious reasons, we cannot code everything we are asked for, but we give all good ideas as much consideration as we can, and do try to act on most of them. The 365villas Team

Sascha V.
Director in Spanien
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product!

4 vor 2 Jahren

Kommentare: Very good! Have been a happy customer for years already.
One point of improvement; Would appreciate a call once and then to explain new features and developments.

Vorteile:

Functional design and very easy to use.

Nachteile:

If anything that I don't like about this product is that it is not tailored to the Spanish market and its legal necessities. Also, sometimes the interaction with the channel manager creates discrepancies.

Antwort von 365villas.com

vor 4 Monaten

Dear Sascha, Thank you very much for your review. If there are particular necessities for the Spanish market you can share feedback on, we'd love to consider them. To confirm for other readers, our system is fully available in Spanish, and we do also offer two separate integrations that for the required Police reporting of guest details in Spain. Since you left this review in 2020, we have since implemented dedicated Account Management coverage for all our users. Hopefully, this has helped with the more proactive communication you requested in your review. Thanks for using our platform and for being a loyal customer for all these years. Regards, The 365Villas Team

David H.
David H.
Director in Spanien
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A very strong player in the marketplace

5 vor 3 Jahren

Kommentare: Our business manages vacation rental properties on behalf of property owners. 365Villas gives us a robust platform to integrate all of our operations, and works well with third-party tools that we value. It's been a tremendous boost in the organization of our company using their platform, and our guests and clients have consistently been happy with the UX they are exposed to, as well.

Vorteile:

We've been working with 365V for approximately 1 year now, and have been very impressed with them from the beginning. While there were some bumps getting started, and some points that needed to be worked out between our systems and their integrations, they have since made massive upgrades and improvements in their platform, and it has been a fantastic user experience. Automated messages work very well, booking management is easy, and their integrations with powerful channel management and yield management tools work very well to dramatically improve our operations. I also appreciate that they operate on a per-property that gradually scales down, which I find is far easier to absorb into the growth of business.

Nachteile:

At this point, and with their recent upgrade, we are very happy with the platform and I cannot find any specific points that I feel are any better addressed by any other provider. It could conceivably be better if some of the more robust systems (like channel management and yield management) were wholly-encompassed in the platform - rather than being third-party integrations - but having worked with another PMS prior that did have this, the way that 365Villas does it IS far more effective.

Benni B.
small business owner in Thailand
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great software with built in accounting

4 vor 3 Jahren

Kommentare: Great program and software that has it all and could do about anything. Highly recommended!

Vorteile:

The accounting is great and helps a lot to keep track of income. Reminders and calendar settings are also clean and easy to use. Using the product for over 1 year now and very happy with it and it's functionality. Lots of tools to help with emailing, marketing, accounting etc... Pricing is also reasonable compared to others. I would definitely pick 365 based on the price and functionality compared to other programs.

Nachteile:

Get a lot of error notices about calendars not syncing. If a booking is cancelled through any platform, it will not open the calendar in 365 and you need to manually cancel it to open the calendar. Booking.com is famous for high amount of cancallation so you need to really keep on top of it or else your calendars will remain closed and will prevent you from receiving any new bookings. Customer service is ok but its almost impossible speak to someone for some quick questions, their phone numbers goes straight to voicemail. You need to send an email and wait for a response. Sometimes I like to just call and get the answer right away versus wait a day for reply. They also use Rentals United as their CM (channel manager) and you have to use them if you want a CM, you don't have the option to pick your preferred CM and I personally don't like Rentals United which is why I don't use their CM. This could be the only reason I change software in the future if I decide to use CM

Frank D.
Owner in Spanien
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Funcional CRM system

4 vor 2 Jahren

Kommentare: overall we are happy with 365villas and we are now exploring more possibilities that the system offers. We can make more use of the system and we will do so. Perhaps we have more comments later, but we can address them to our account managers. Very happy we have personal account managers dealing with our queries. Thank you [SENSITIVE CONTENT HIDDEN] !!

Vorteile:

All our data can be centralized and most of the business can be dealt with from on platform. This is very handy and saves time.

Nachteile:

Not being flexible enough with creating contracts. For example, changing the format of the contract, per client as not always we can work with the same contract. Also we would like to be able to choose between a contract with prices and one without prices if for example a booking is added through a third party channel like Airbnb. Then we want to create a contract through 365, but without prices.

Antwort von 365villas.com

vor 4 Monaten

Dear Frank, Thank you for your review. You raise an important point, which is that EVERY 365Villas user has a dedicated account manager. We think service is very important and the account manager role provides and extra layer of strategic support above and beyond our hardworking help desk team. Our rental agreements are very customizable, but it is true the cost of the booking cannot be hidden at this time. In regards to contracts, we're launching a full blown owner contract module on our platform later this month, which we're very excited about, so stay tuned. Regards, The 365Villas Team