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Über 365villas

Die PMS von 365Villas bietet der Branche eine hervorragende Kombination aus leistungsstarken Funktionen, Nutzerfreundlichkeit und gutem Preis-Leistungs-Verhältnis.

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Vorteile:

Pluses - the product is quite modular and the only product in the market place that is priced that way. This is not an easy thing to do as a developer, so I'm impressed to start off.

Nachteile:

I have a little trouble understanding the rates at times, but I'm getting there.

Bewertungen zu 365villas

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,8
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

9,1/10

365villas hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 169 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (169)

Taylor J.
Taylor J.
Chief Executive Officer in Bermuda
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy & effective to use PLUS an outstanding support team to help you along the way!

5,0 vor 3 Jahren

Kommentare: Our company had recently switched from a different PMS system to 365Villas and we couldnt be happier. The product and its interface is very easy to understand and extremely easy to use. Not to mention the options are limitless! Our experience with the team at 365Villas has been nothing short of amazing! The transition, onboarding and the ongoing support has been greatly apprecited and everything has been seamless. Our account manager and all the team members that have helped us thus far have all been extremely patient in answering all of our questions and making sure that we understand the full capacity of the system and its add-ons. They have even gone a step further to show us all of the ins and outs of the specific channels that we are connecting to, to make sure that we are using them to their full potential - This is something that we didnt have in the past and we greatly appreciate! I would 100% recommend 365Villas! Thank you 365Villas, you have a client for life!

Vorteile:

365Villas has released a new, very user friendly interface for their PMS software which makes it easy to manage properties while on the go. Also, the responsiveness and dedication of the representative and support team remains unmatched!

Nachteile:

There are many add-on options to the software. This is not really a con as you use what you need. You can add on to you subscription as you need, but there is a fee.

Antwort von 365villas.com

vor 2 Jahren

Dear Taylor, We are very grateful for this thoughtful review. Thanks for taking the time. It's a pleasure to have you and your team with us. The 365Villas Team

Matthew
Managing partner in Kanada
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Exceptional Service and Expertise: 365Villas Exceeds Expectation

5,0 vor 3 Wochen Neu

Kommentare: Our experience with 365Villas has been nothing short of exceptional. As an experienced management company with 50+ units under management and very specific needs, we found ourselves in need of a software solution that could meet our complex tax and multi-language requirements. The team at 365Villas, from our initial encounter with our sales contact, [sensitive content hidden] to the stellar leadership of [sensitive content hidden], Head of Operations and Development, exceeded our expectations in every way. [sensitive content hidden] and his team, including[sensitive content hidden], demonstrated remarkable dedication, patience, and knowledge throughout our entire process. They rolled up their sleeves and tackled challenges that many of their competitors simply couldn't or didn't wish to handle. Their commitment was evident in every interaction, and their support was invaluable. The successful pms software migration, rollout, and launch of our new multi-language website would not have been possible without the tireless efforts of the entire 365Villas team. We are forever indebted to them for their hard work and expertise. Thanks to their incredible support, we have a seamless and efficient system that perfectly meets our needs. We highly, highly recommend 365Villas to any management company looking for a reliable and capable software partner. Their team effort and leadership have truly made a significant difference for us. Thank you to everyone involved!

Vorteile:

One stop shop Easily manage all property descriptions, features, photos, rates, contracts etc. all in one interface all while 365 pushes to multiple platforms seamlessly including our own website and booking engine. Reporting

Nachteile:

Quite honestly not very much. A few minor interface glitches and some auto correction flaws within the unified messaging tools, nothing really very alarming.

Jan
Owner in Deutschland
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

industrie's leading software - A nightmare

1,0 vor 5 Jahren

Kommentare: It was a nightmare. Nearly every time we received a new deadline when our website should work properly. Deadlines were displaced without clear communications to the customer. Although their product without multilanguage functionality was useless for us and it was definitely not our fault that it was not working, we were supposed to pay nearly the full amount. I have spoken with other customers that are having same problems and these guys are still calling their selves as world's leading solution in that market... That's ridiculous

Vorteile:

- Some employees really tried to help us. - Sales presentation is really good

Nachteile:

- their software especially the WordPress website is not ready to be sold as a product that is working properly. - the WordPress theme is full of bugs - the multilanguage function is not working - most of the time I was writing translations and bug lists - communication with the team was not working. Waiting for feedback for more than a week although there were a lot of problems with our project - always delay in delivering or bug fixing - no confession about their missing delivery of a working product - cooperation partners like Rentals United did not work as promised

Antwort von 365villas.com

vor 5 Jahren

97.5% of our reviews are very positive. Here is a copy of the German website Jan Kramer is supposedly so upset about: http://krame22.websites.365villas.com/de/ It's a new theme. We made clear at the start it would take time to deliver everything in German - which we did. After his trial, Mr Kramer confirmed he liked our functionality better than what he could find in Germany or his current PMS and was willing to wait. Mr Kramer is actually upset because he signed up to Rentals United thinking they'd connect to a German channel he wanted. When this turned out otherwise, he demanded refunds from us both. This matter had nothing to do with us. Nonetheless, we still tried to help him. Mr Kramer seems to be a start-up with little activity. He has held the threat of this review over us to try to extort a refund when none is due. We refused to bow to it. He also made many legal threats. None has materialised. Other providers should beware before partnering with Mr Kramer.

Marcia
Office Manager in Aruba
Freizeit, Reisen & Tourismus, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Our Feedback for 365 Villas

4,0 vor 3 Monaten

Kommentare: We are happy with the use of 365 Villas. We only wish the reporting function is more user friendly and we would also like to implement a workorder function.

Vorteile:

We like the response from the Support Department. They just solved a big issue for us with taxes being sent over to Airbnb. Thankful for that fix.

Nachteile:

The Reporting Feature needs a lot of work. We tried the Report Writer as well and we can not use it. Mostly, we would like to write our own schedules within 365Villas. We find this feature unfriendly to use and create reports.

Antwort von 365villas.com

letzten Monat

Dear Marcia, thanks very much for your review. The dynamic report builder allows you to essentially create any kind of report you wish within the following three domains: reservation management, accounting, and third-party staff management such as housekeeping and maintenance. We launched this about 3 years ago as an industry first, and have just recently deployed our second generation of the solution. It is a very popular tool. However, it seems maybe you are trying to use it for a purpose other than that for which it was designed. We would be more than happy to discuss your needs in detail to see if we can assist you further in this area. Regards, The 365 Team

Ben
General Manager in UK
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A flexible and dynamic package suitable for all our apartment and villa rental administrative needs

5,0 vor 2 Jahren

Kommentare: The support staff are friendly and accessible, they are quick to respond in the case of any issues. We have always had a good relationship with the 365 Team who seem genuinely eager to help.

Vorteile:

Dynamic, updated regularly, easy to use, quick, functional

Nachteile:

It would be interesting to know how we could use the package for more of our invoicing needs, rather than running a separate package, but I appreciate it is not an accounting package.

Antwort von 365villas.com

letztes Jahr

Dear Ben, Thanks for the wonderful review. Regarding invoicing, the system caters extensively to booking invoicing and owner invoicing needs. Everything is automated in accordance with settings choices. We think you are referring to bespoke stand-alone invoices for miscellaneous needs. If so, these can be generated from the Expense and Cashflow Management section of our Integrated Accounting module. We are also in the process of implementing a lot of enhancements in this general area, so will reach out to you for specific suggestions. Thanks, The 365Villas Team

Sarah
Villa Specialist in Barbados
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Comprehensive Product with Great Support

5,0 vor 10 Monaten

Kommentare: The software is comprehensive and the 365villas team are easy to work with.

Vorteile:

365villas provides a full service software that suits our Caribbean based business. The 365villas team are knowledgeable, efficient and easy to work with.

Nachteile:

It has taken longer than we expected to integrate into our website, but we can't fault the team on their assistance.

Antwort von 365villas.com

letzten Monat

Dear Sarah, You had us at hello with "Comprehensive Product with Great Support". Thank you so much. Yes, 365 has a strong and growing business in the Caribbean. Our history and focus in the luxury segment, plus the payment providers we are integrated with play a big part in this. Regards, The 365 Team

Hernan
CEO-FOUNDER in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

PRODUCT ORIENTED

5,0 letzten Monat Neu

Kommentare: Overall highly recommended. Team is very approachable.

Vorteile:

Open to feedback. Comprehensive accounting

Nachteile:

Assuming responsability when issues come up.

Wallace
Owner in USA
Gastgewerbe, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

365Villas helps with integrations

5,0 vor 5 Monaten

Kommentare: The training was very thorough. The trainers were very knowledgeable.

Vorteile:

Integrates with multiple channels and with my website.

Nachteile:

Some of the integration with payments for VRBO is a bit clunky. There are not any help tools to reference. The setup did not have a test environment.

Antwort von 365villas.com

letzten Monat

Dear Wallace, Thanks for your feedback, particularly regarding our training and on-boarding. As with support, we understand that any value add technology is only as good as the people and the service ethic that stand behind it. We are continually working with Vrbo to streamline the payment process. Thank you also for mentioning that our pricing compared well with other providers. We believe this is true! Regards, The 365 Team

GONZALO
GENERAL MANAGER in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A comprehensive one stop solution for property managers

5,0 letzten Monat Neu

Kommentare: We have seen 365 Villas professionalize over the years and they have helped us raise our standards. I feel they have advised us in our best interest. They have implemented the features we demanded and their customer service has been attentive. Great value for the money. It is a proper software for our business size.

Vorteile:

Integrated accounting feature. It lets you do your operational accounting and connect to QuickBooks if you want to.

Nachteile:

The mobile website is not as complete as the desktop version.

Juan
COO in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

365 Villas Review

5,0 letzten Monat Neu

Kommentare: Very good overall experience

Vorteile:

Easy to use and very friendly software,

Nachteile:

Nothing that I can mention to be honest

Elizabeth
6/19/2015 in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best Solution for Our Lodging Businesses!

5,0 vor 5 Jahren

Kommentare: AWESOME. Just great. Sure, a couple things could be improved, but 365 is head and shoulders above all of the competition. They have a useful, modern product and a helpful, responsive staff. We are very grateful to have found them.

Vorteile:

There are so many great things about 365. I did a TON of research on different CRM options before settling on 365villas. We are a 14-unit vacation cottage business, and for us 365 was the best by far. They are a breath of fresh air. 365villas does all the things that you'd expect of a modern lodging CRM: calendar sync, online booking from your website, billing, contracts, email management and automation, promotion codes, etc. It is set up with automation and simplification in mind. Many competing companies look shiny and new on their sales website, but the feel and function of the user experience is straight out of the '90s. Not so with 365villas, which operates and feels completely modern, both for the business owner and the guest/customer. Another common pitfall that I discovered with other CRMs is that hidden fees appear only after you are well into your trial. It's common to charge fees for calendar sync or channel bookings, although these fees aren't mentioned in the sales process. Thankfully, 365villas has been completely above-board. While not cheap, it is reasonably priced and what you see is what you get. The simple channel calendar sync is included in the price. Works great for us! Most of all, I'm impressed by the people at 365villas. They respond quickly & thoughtfully to questions. They consistently show willingness to engage - and actually solve! - issues we mention. They clearly care and keep working to improve. Thank you, 365villas team!

Nachteile:

I've heard that a QuickBooks sync and an app/better mobile experience are on the way. We are very much looking forward to both. Hopefully the sync solves our long-time (from way before 365) headache of having to manually associate income to the correct cottage within QuickBooks. For us, two improvements would be of tremendous benefit: 1. I wish that there were a good way to handle group bookings! We get plenty of groups booking multiple cottages under one reservation. In the current system, a family group renting 5 cottages must sign 5 different (nearly identical) contracts, pay 5 deposits, pay 5 final payments, get 5 sets of automated emails, etc. 2. Payment collection could improve. We typically receive bookings months in advance, so we take a deposit upfront and a final payment before arrival. 365 automates this, which is great! However, if somebody books a cottage for next Tuesday, the same deposit and first payment are still automatically charged separately. There is no way to customize the individual guest's payment schedule. Payment collection would also be hugely improved if 365 stored the guest's credit card number so that we could manually charge it upon their departure. Guests expect you to store their card and run it when they check out, as hotels do, and most guests are confused by the fact that they have to give us their credit card twice.

Peter
Operations in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

365villas Fits Like A Glove. Look no further.

5,0 vor 5 Jahren

Kommentare: We are an owner-operated portfolio of branded properties. Prior to selecting 365villas, we expected to triple our growth in 2020. We will far exceed these growth goals. 365villas is strategically and operationally foundational to our growth strategy. We are now planning to acquire 2 to 3x more properties over the business goals for 2020.

Vorteile:

I typically do write reviews. They earned this excellent review. On a scale of 0-10 stars. 1. The People at 365. 12 stars. 2. Intuitive ease of use. 12 stars. 3. Functionality. 9.5 stars. 4. API Integration. 13 stars. 5. 3rd Party Partners. 12 stars. My wife and I knew nothing about on-boarding an enterprise software system. I barely use MS Office. We dove in and started learning. Put the time in. Don't gloss over anything. Learn it in the order they direct you to learn it. Don't skip ahead. Decide to be a power user. Every day we reach a new milestone. Every day our business gets smarter. Easier to operate. We were closing bookings a week I believe. This was less than 15 days ago. We are not power users...yet. However... at every daily milestone we get so excited thinking we might be. Haha.

Nachteile:

To articulate what I like least about the 365villas would not be of value to your purchase decision. They are tiny nits.

Kieren
Director in Schweiz
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great software, even better service and responsiveness

5,0 vor 8 Jahren

Kommentare: I spent a lot of time going through various options for my small property management company, trawling through reviews and watching demos. 365villas was decided upon as the best option for me in particular for the all inclusive package available, including website, customer management/reservation system, booking platform, and importantly channel manager. The website is a Wordpress template, with the possibility to add on plug ins as required. At this stage, we have not added any plug ins as the base offering is complete and covers our needs. It is however good to have an experienced support team there to advise and further develop the site in the future. Each property has it's profile and booking form, and the recently updated photo gallery looks good and works well. The reservation system covers all bases for me at this stage, and the automated processes have already saved me a number of hours in admin time. In particular creating quotes and rental agreements is very quick and easy once the templates have been set up. The channel manager link works well, any issues here have tended to be between the channel manager and the channels themselves - the link from 365villas to Rentals United is good.

Vorteile:

Ease of use, quick to set up, and clearly understandable. I am by no means a tech genius, and have easily set everything up myself with support from 365villas when required. I have asked for a number of changes and tweaks to the software to suit my needs, or to enhance existing functionalities. Each request has been quickly and efficiently responded to, and in general changes are made with little fuss. I have also requested a small number of paid development tasks, specific to my needs, which have been accepted and completed at a very reasonable cost.

Nachteile:

Some non-core functionalities could be further developed, such as certain aspects of the reporting and accounting modules, but to reiterate my above point, the team is constantly working on development and open to user suggestions.

David
David
Director in Spanien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A very strong player in the marketplace

5,0 vor 5 Jahren

Kommentare: Our business manages vacation rental properties on behalf of property owners. 365Villas gives us a robust platform to integrate all of our operations, and works well with third-party tools that we value. It's been a tremendous boost in the organization of our company using their platform, and our guests and clients have consistently been happy with the UX they are exposed to, as well.

Vorteile:

We've been working with 365V for approximately 1 year now, and have been very impressed with them from the beginning. While there were some bumps getting started, and some points that needed to be worked out between our systems and their integrations, they have since made massive upgrades and improvements in their platform, and it has been a fantastic user experience. Automated messages work very well, booking management is easy, and their integrations with powerful channel management and yield management tools work very well to dramatically improve our operations. I also appreciate that they operate on a per-property that gradually scales down, which I find is far easier to absorb into the growth of business.

Nachteile:

At this point, and with their recent upgrade, we are very happy with the platform and I cannot find any specific points that I feel are any better addressed by any other provider. It could conceivably be better if some of the more robust systems (like channel management and yield management) were wholly-encompassed in the platform - rather than being third-party integrations - but having worked with another PMS prior that did have this, the way that 365Villas does it IS far more effective.

Vicki
Director in Australien
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Smart and Innovative Software System

5,0 vor 7 Jahren

Kommentare: When we were looking for a better software system to handle our small portfolio of short-stay holiday houses, each with a different owner and pricing structure, a priority was to find something that was easy to use, reliable, and clever. 365 Villas is all this and more!
The initial set-up process was unbelievably easy and straightforward. The 365 Villas system is very intuitive and adaptable and the staff are very friendly and quick to help with any questions or concerns.
Adding tariffs, seasons, special pricing, additional charges, unique commissions and booking fees is a breeze.
We love the monthly reporting feature for property owners that allows us to provide an accurate breakdown of all rent, commissions, and property related expenses. Owners can also log-in to view how their property is performing and access their running expense reports at any time.
It only took one person just a couple of days to set up our whole business on 365 Villas!! Honestly, it's so easy to use you may not need much help from the 365 Villas steam but it's great to know they are there and, although they operate in a different timezone to Western Australia, they will always get back to you with tips and advice.
The easy-to-view booking calendars are so intuitive. For example, you have the option of hovering over a shaded section of the calendar to see the guest's name or clicking on it to be taken to the guest booking itself and drill down into the booking details if needed.
We love the automated email reminders about guest arrivals and departures, as well as the ability to tailor templates for sending guest arrival emails or sending notifications to cleaners via email etc.
Most importantly, this software really works in terms of maintaining accurate booking calendars across multiple properties with multiple owners and it also handles the accounting side of the business very well. In summary, this is a fantastic all-in-one property management package. It was just what we were looking for and we are very pleased we have found it!

Vorteile:

It's an all-in-one package that handles bookings across multiple properties as well as handles accurate monthly reporting requirements for multiple owners.

Nachteile:

Minor issue but it would be great if the filtering-by-date function could be changed from the American system to the Australian eg. dd/mm/yyyy instead of mm/dd/yyyy.

John
General Manager in Japan
, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

This Software company wants your business and go out of their way to make their product work for you

5,0 vor 8 Jahren

Kommentare: I have nothing but praise for the 365villas experience.
My initial inquiries were about changing over from an existing property management software which was doing a pretty good job but had a few significant holes that put it behind the 8 ball. I spent a lot of time researching this company, 365villas, and many of its competitors on this site, Capterra, and although it wasn't the first choice (visually and without trialling), everything that I required in a software was available.
When I trialled 365, that was when it really shone through. The customer service staff were very attentive, the introductory training was extremely beneficial but the real kicker was that the channel management and iCal sync functionalities were exactly as they have been detailed on the site.
There were some small functions that I felt were extremely beneficial from my company and 365 were able to provide assurances that these functions could be added if given enough lead time. It is been two months since I initially signed up and both of these functionalities will go live next month and at no additional cost to me.
Something that I had noticed when researching the various companies and options was that many neglected accounting and owner reports. These are fantastic within the 365 platform and many of my owners have commented that it's a breath of fresh air together to login and see everything as is and see total transparency in the business of the holiday accommodation.
The other area of this company that I was impressed with was the website building capabilities using WordPress. I have a new website about to go live which is fully dynamic and functioning with not only my own bookings, but big companies and OTA's that I could only dream about being part of in the past.
I will see ultimately over the next four months all the benefits of the system. We are coming into our high season and already the automatically generated emails are doing their job, new inquiries are able to pay as expected and the reports been produced on a daily basis of far exceeded the expectation of my guests service staff.
I can see this company going from strength to strength, the focus on assisting new business such as my own is second to none.

Vorteile:

Functionality, language capabilities, multi-currencies, email chain records, reports

Nachteile:

Load time, some navigational clunkiness

Steve
Manager in Australien
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Such an improvement

5,0 vor 5 Jahren

Kommentare: Short term property management is a time consuming business. Therefore any efficiency gains enable us to spend more time on marketing our houses to increase sales. 365Villas has provided us with a number of efficiency gains but still provides accuracy and valuable summary financial information for tax purposes. Their well earned professinal approach rubs off on us giving guests and owners a feeling they are being managed by competent professionals.

Vorteile:

• Automated messaging saves a lot of time and gives guests the impression they are being treated with a personal touch and are very much on our radar. • The accounting features minimise time spent on calculating tax amounts and provide comfort that owner expenses are all accounted for. • P & L statements provide useful information for snapshots of expense and seasonal trends used to trim the business. • Owner statements save so much time compared to my previous software. • Calendar functions allow quick assessment of payment status, enable quick notes to be made and I can work out availability for each property at a glance. • The program has many very useful tools which I use frequently such as the payment manager, bookings sheet, email templates and many more. • There is now well located online help resources to explain how things work or what a particular feature does.

Nachteile:

• There are some small flaws, such as the need for more obvious cancellation notifications, that don’t impact the overall use of the product.

Brandon
Owner in USA
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Hands down best vacation rental software out there

5,0 vor 3 Jahren

Kommentare: 365 Villas allows me to manage my 5 vacation rentals with minimal effort on my part. Their platform has allowed me to automate everything once the booking is entered. I have been a user since 2016 and literally could not do what I do without their platform. I list on all the popular booking engines as well as take direct booking from my own site. 365 Villas consolidates all my bookings into a single dashboard with daily e-mail reports for check-in’s and outs. I would recommend the 365 platform to anyone looking to make their life easier when it comes to managing their vacation rental property.

Vorteile:

Automated e-mails are sent to my guest a week prior to check in with access info and details, reminders are sent to my housekeepers 1 day before their arrival, follow up e-mails are sent the day after check in and then again a day before checkout with instructions. Days go by when I do not do anything- everything is on autopilot.

Nachteile:

The 365 Villas team is very open to suggestions and improvements. Anything that I have ever wanted and requested was eventually added. No real cons to this software.

Antwort von 365villas.com

vor 2 Jahren

Dear Brandon, Thank you!!!!! The 365Villas Team

Vanessa
Owner in Frankreich
Freizeit, Reisen & Tourismus, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

5 stars aren't enough - the most comprehensive system you will find

5,0 vor 7 Jahren

Kommentare: I am a property owner and manager in Indonesia and have been using Lodgify for the past 2 years. I am now looking to grow my business from 10 properties to 20. I needed to find a reservation system that can handle my growing business, have a booking plug in for my new website, be able to have owner expenses and income reports and handle multi currencies.
I looked at someone - the rudest person I have ever met in my business life. Kigo - expensive on-boarding and monthly costs and limited owner reporting. booking synch - expensive on-boarding and plug in not easy to use for my own website.
I then found 365 Villas. The first email I sent was responded to in less than an hour. Since then we have worked through the many challenges I have thrown at them with regard to charging guests in multi currencies and with owners reports in another currency. The customer service is AMAZING. Instead of a demo you sign up for a 2 week free trial, which is the best way to understand the system. Throughout the system are help and advice buttons which make all areas easy to understand and customise. The import facility for bookings is easy to use, you can upload historical and live bookings in minutes. The automated emails within the reservation system are excellent as is the facility to send automated quotes whilst you are asleep. There is a direct marketing area within the system so no need to outsource to another provider. Properties are easy to set up and you can chose to use Rentals United as your channel manager. Owners have their own login and can see their bookings, expenses and payments. 365 Villas also put me in touch with a payment merchant who is helping me to find a better solution for my multi currency payments. I cannot emphasise enough how helpful the team at 365Villas are. The system is comprehensive, inexpensive and easy to use. Just brilliant.

Vorteile:

Comprehensive, easy to use and inexpensive. The customer service is exceptional. Extremely easy to change from my current system to this one.

Nachteile:

I haven't found anything I don't like.

Vanessa
Owner in Neuseeland
Freizeit, Reisen & Tourismus, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent system - With so many features I couldn't live without

5,0 vor 5 Jahren

Kommentare: Using this system saves me time and it has everything I need to manage my business. You don't need to take all the options available which means you can tailor the system to your own needs. The support team respond very quickly to any questions and are great to talk to.

Vorteile:

The ease of use is excellent. There are so many features that I now take for granted. Setting up a new property takes no time at all. Sending quotes is simple and takes about a minute. The overview calendar lets me see the status of each guests booking in seconds. Housekeepers login is perfect and they can see all the notes about the guests arrival and requests. Automated messages are really useful The owners login can be customised for each owner. Daily reminder of arrivals and departures is great.

Nachteile:

None, it covers everything I need and there are features that I don't use

Lee
Property Manager in Zypern
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

365Villas Review

4,0 vor 5 Jahren

Kommentare: I have been using 365Villas for the past 7 months daily and although it has a lot of great features, there are a lot of features that could be enhanced and introduced. For example automatically assigning check inns to Check In Officers.

Vorteile:

Property Profile page and being able to store valuable info in there which I use a lot.

Nachteile:

Very slow loading time and hangs a lot or doesn't load and let you log in.

Antwort von 365villas.com

vor 5 Jahren

Dear Lee, Thank you for your review. Please feel free to book some further free training with us at your convenience at this link below and we will be delighted to take you through the full breadth and depth of our feature-functionality; and should you have any specific feedback, we'd love to hear it: https://365villas.youcanbook.me/ Login difficulties can only be caused by inputting the wrong user credentials. Regarding loading time, our platform is currently used in over 60 countries, including by many in Cyprus where you are. Reports of any such issues are exceedingly rare and almost always to do with the user's machine, browser cache, or local network. It is likely that your browser's cache is causing you a problem with both of the above issues. Please give your cache a good hard clearing and or try viewing in incognito mode or with a different browser as a test to see the difference. If we can help you further in any way, just let us know. The 365villas Team

Samantha
Property Manager in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Tool For Housekeeper

5,0 vor 5 Jahren

Kommentare: 365villas allows me to schedule my cleanings with flexibility if it's necessary. I am able to see how long I have in between guests in the off season.

Vorteile:

The owners live in New Jersey and I live close to both the rental homes in Virginia. Since both of the rentals are lake houses there are people in and out weekly. The software with 365 villas allows me to assess the schedule, and gives me the ability to see when people are coming and going. This allows me to be organized and make sure that the homes are cleaned and ready for the guests.

Nachteile:

Title: Great Tool for Housekeeper! Pros: The owners live in New Jersey and I live close to both the rental homes in Virginia. Since both of the rentals are lake It would be nice if the software indicated the times that they are checking in and out in the off season. The summer season is the same every week. The off season the times change based on availability.

Marian
Owner in Costa Rica
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent software and great costumer service

5,0 vor 2 Jahren

Vorteile:

The integrated accounting in 365villas is excellent, it take into account every aspect of property management and enables you to create a high variety of reports. The booking and guest communication features are also superb, very professionally written system templates, easy to customize and access. Overall great experience. Excellent costumer service, very attentive professionals and great PMS training staff to truly understand the software.

Nachteile:

The only thing that comes to mind is that it would be nice if the software could also generate reports as PDF files in the format the system presents it to you before making it, instead of only being able to download/ send as an Excel file.

Antwort von 365villas.com

letztes Jahr

Dear Marian, Thank you very much for this. We love it when people point out specific aspects of our platform that make the most difference for them. Many years ago, we were one of the very first providers to produce a truly comprehensive integrated accounting module. I'm pleased to share that we're actually in the process of enhancing and taking it to a whole new level as I write, and we're very excited about the direction. You might also want to consider our Dynamic Report Builder. It allows users to create as many reports as they like in their own formats, across all areas, including business, accounting, housekeeping etc. Thanks for the suggestion about downloads in PDF format. We will see what we can do here for you. Regards, The 365Villas Team

Joey
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

365 Villas - changing the way we do vacations and short stay rentals management!

5,0 vor 8 Jahren

Kommentare: We have been selling and managing vacation rentals and real estate investment properties for more than 5 years without any real automation or any centralized system. It was becoming difficult to grow our business. www.welcometomedellin.com and www.wtmrealty.com So we started researching and evaluating several different software solutions. After a deeper dive into several others and 365Villas it was obvious to us that 365 was the best platform on the market and a great fit to help us manage and grow our business. Several things helped in our decision: 1. Powerful cloud based system that scales and is available 7x24
2. Centralized Reservations ical and sync calendaring system with the major channels (Airbnb)
3. Easy to implement and use. (not all of us in office are technical)
4. Website integration with 365villas software system... [backend and web frontend sync] saves us tons of time from having to upload and manage multiple properties into multiple systems
5. Centralized inquiry system that integrates with our email so that we never miss a booking oppty!
6. Software platform pricing model that supports a small business with a pay as we grow option
7. Excellent Support and Training. 365villas has been wonderful to work with during the early eval stage and during implementation as well as great continued support into production.
365Villas has allowed us to grow our property base by 3x in less than 3 months! 3x3 Yea!!$$ The WTM Realty Team

Antwort von 365villas.com

vor 8 Jahren

Dear Joey, Thank you very much for this review and for mentioning our free training and support, as well as our integrated website offerings. We pride ourselves on these things. You are proof that a new 365villas' client can be up and running not only on new software, but if they choose, also a fully integrated and professional WordPress website with all the bells & whistles in just a few weeks. Now we look forward to helping you really grow your business! Regards, The 365 Team

Jacqueline
Property/Reservation Manager in Mexiko
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great value and constantly improving features!

5,0 vor 7 Jahren

Kommentare: I have been using 365 Villas for 8 months, I really like the software, it has done a lot to help my small business. I own 15 vacation rental condos. The software is great for reporting, managing my condos and reservations and has an amazing plugin to show my condos on my own website. It allows people to search for their specific dates, and only see what condos I have available. Guests can book, pay and make their reservation just like on any big vacation rental website! The customer service is absolutely AMAZING! Giorgio (Representative) has been so much help to us, among the many other staff members. Always responding with thorough answers, and very timely. They even take suggestions on features you would like to see, and regularly implement them into the software! I would highly recommend this software to large and small companies, it is a great value and is fairly user friendly. Thanks 365 Villas for everything!!

Vorteile:

Customer service, reporting, managing reservations, ease of use, works on a mobile screen

Nachteile:

I cannot seem to manage the attachments very well on my automatic emails. I would like to set each condo to have specific attachments, and it never seems to work.