xMatters Erfahrungen

xMatters Alerts Review

Kommentare: OK, so the pro and the con are pretty much the same. Overall as a user of the xMatters notification system is was great, a network outage rolled in and we would hop on the bridge and start troubleshooting. An hour later management would hop on to ask for status updates. This isn't a complaint to xMatters but to management, just because you are on a bridge call mailing list doesn't mean you need to insert yourself and slow progress. Obviously this review is a bit of tongue in cheek, and the take away should be that it is a great notification system.

Vorteile:

The ability to gather necessary personnel on an outage bridge call quickly and easily.

Nachteile:

The ability for management to gather on an outage bridge call.

Excellent tool for incident crisis management

Kommentare: Very productive, easy to use, no lags, 24/7 operational

Vorteile:

Realtime message broadcast for incident crisis management

Nachteile:

License Cost is high. charge by message sent

xMatters is great!

Kommentare: xMatters is simple to use, efficient and effective! We began using xMatters for basic paging and messaging for specific departments and teams but have now evolved into automation and integration with a few of our essential tools like NewRelic, Nagios, and ServiceNow. We love the fact that how well xMatters has worked for us to the point we are looking into their BCM solution as well. We are more efficient, more informed, and have a much faster response time to incidents involving critical business elements. The staff is awesome! They are always on top of any questions or concerns we may have.

Vorteile:

The ease of use is a plus for users who may not be familiar with this type of tool. It's easy to teach and well received.

Nachteile:

The mobile app leaves something to be desired.

Simple and Easy to use

Kommentare: It helps us to send out the outage / general notification through mail/sms and also is of great advantage to prepare on call rosters

Vorteile:

It helps to keep the right people informed and helps to keep the communication organized and structured which proactively helps to avoid outages it also helps to provide ability to schedule call rotation

Nachteile:

There are not much cons but possibly integeration can be done by with other itsm tools ,other than that is isif great use till now

xMatters for alerting

Vorteile:

We use xMatters along with Jira to send out production pages to personal mobiles. Automated workflows, acknowledgements and escalations are great features.

Nachteile:

The UI is not so intuitive especially for first time users.

Works Well in a Corporate Setting if you need Paging

Kommentare: The company I used xMatters with transferred our paging services here. It has a ton of useful features and is very responsive. Pages were sent quickly. Make sure you respond to pages appropriately or else you will be continuously paged. Just reading a page does not accept or reject it. If you don't have your profiles set up right for how you recieve pages, you can be paged multiple times for the same thing on all of your phone numbers. It can get frustrating if you don't properly change it.

Vorteile:

Easy to set up profiles Easy to find contacts Fast and responsive

Nachteile:

If you don't specifically set up your profiles, you can end up over-paging irrelevant people.

Great Customer support

Kommentare: The ability to just have users locate their xmatters notification email and then join the bridge off of that is great. We all know it can be a bit like herding cats getting the bridge information to the correct individuals in a time of crisis. Xmatters just does that and you don't have to worry if the proper people have been notified or not.

Vorteile:

Ease of use. Ability to have notifications go to specific groups and allow key individuals to join bridge calls immediately.

Nachteile:

I have heard that running reports off it can be troublesome, we don't have many so I can't say as we had that issue.

XMatters User

Kommentare: Easy to use would recommend

Vorteile:

Easy to create groups for alerting for on call purpose

Nachteile:

Setimes it rotates main on call person after each alert

XMatters helps us with the things that matter

Kommentare: Overall the product has functioned as expected. We mainly use it to alert and notify our sales reps during market event of appointments.

Vorteile:

Easy to use Configuration and setup was pretty simple Effective

Nachteile:

My biggest complaint is in pricing. I feel like the product is good but not superior to its competitors at the price we pay.

What matters

Vorteile:

User friendliness. Easy access to all features.

Nachteile:

Difficult to track progress of various tasks.

Great 2-Way Communications Platform

Kommentare: We have been using xMatters software now for 2 years. Having the ability to instantly contact available volunteers to resolve incoming rescues, has helped us to significantly improve our service to animals and the community. The support from the xMatters team has been fantastic, working with us to implement improvements and solve any issues as quickly as possible. We are planning a new integration project this year, which will further improve our rescue service and we look forward to working with the xMatters team to make it happen.

xMatters is great for incident management

Kommentare: The product was easy to setup, the engagement team help us to integrate two of our apps. The system works very well for our needs. Support is excellent, they jump on to issues raised in minutes if not seconds. The system is very reliable. My only wish is for better guidance and help in setting up some of the integrated products to do more than what is out of the box for those products.

Vorteile:

Stability, out of the box value.

Nachteile:

lack of help for doing new things with integrated products, but that's not expected.

xmatters MPG review

Kommentare: We are using xmatters for last 7 + yrs, we moved to Cloud solution in 2015 and found no issues, which were there for 'On Premise'. Customer and Tech support is excellent and Cust Relation Manager are very eager to help you. We are using xmatters for our critical Control M Alert function and so far our End Users are Happy.

Vorteile:

easy to use

Nachteile:

Integraiton is no tout of box for our Control M version

My Xmatters Experience

Kommentare: We use this tool for escalations and paging of Incident and Request that are High Urgency and Priority, so Admin can be notified that a ticket has arrived that requires immediate attention. Xmatters works great for this. The one drawback to Xmatters I see is that it is difficult to customize groups to fit different shifts and needs over multiple other groups that may have schedules in place specific to those groups.

Vorteile:

Ease of set-up

Nachteile:

Not easy to customize to fit specific needs.

Page your support team easily

Kommentare: Simple user interface, easily customizable. My company uses it to setup on call rosters. We setup our team rosters based on shift and also set the device priorities, and it follows the complex rules . We love this product

Vorteile:

Easily customizable

Nachteile:

Reporting features can be improved

Kellogg xMatters Instance

Kommentare: We love doing business with xMatters and our experience has been nothing but Grrrreeaat!
xMatters has proven to be a key component of our automated incident and notification system.

xMatter Rating

Kommentare: We use xMatter for paging. Seems to be a good overall application to use. xMatter support is great and works with us on customization to fit our needs.

Vorteile:

Paging functionality for the most part. Easy to navigate screens.

Nachteile:

From my experience, we had issues with limitations on how we can use it for events.

Great product to make easy incident management

Kommentare: Excellent tool by its functionality and its flexibility. Save time and money to find a right resource to resolve an issue. I really like the system and would recommend others to consider using it.

Vorteile:

Easy to use. Manage people, groups, and mail notifications. Mobile app is supported

Nachteile:

No found any cons at this time

Happy with Xmatters service

Kommentare: I just wanted to say few things that it is one of the reliable tools for notification and one of the best functionality is that you can customize your notification according to your needs, your time frame.
Best technical support I have ever worked with.

Vorteile:

you can customize your notification according to your needs, your time frame.

Nachteile:

Digging for logs for any issues :(

top shelf software

Kommentare: easy to use, does what is says and is fool proof. what more could you want. support is out standing and the folks are great to work with.

Vorteile:

works well, not buggy

Nachteile:

cost

Best alert system I've used

Kommentare: Ever since I started using the xMatters system I have not made any issue. I am working on the NOC and its very critical to have an up and running system of notifying management.

A software company that listens.

Kommentare: xMatters is a company that listens to their clients' needs. Both the web and mobile applications are user-friendly and always improving based on feedback. The support and engagement from the staff is superior. Everything you need is on their website providing transparency and trust to potential customers.

Vorteile:

Ease of use and continual improvements.

Great product supported by great people

Kommentare: We use AppDynamics for our business, and we have found that troubleshooting has never been easier. Excited to see what happens in the years to come, but it's already so mature for what you get. Highly recommend.

Vorteile:

Ease of use, intuitive, full featured, great support staff, easy to administer

Great tool for on-call support and conference call trouble shoot.

Kommentare: Great tool for on-call support and Service.

Vorteile:

1.Easy to use 2.Very user friendly 3.Notifications are great 4. Very simple to use, efficient and effective tool 5.Very good customer support 6.Stable and robust tool

Nachteile:

1.Cost of xMatters tool license 2.User can't see all older schedules 3.Active directory authentication is not good 4.Search options and filters are not thumbs up

xMatters Review

Kommentare: We recently switched to xMatters from another mass notification program. xMatters is leaps and bounds ahead of other systems out there. The program is easy to use, and we love that we can create messages and pre-record them to execute on a moments notice. This has allowed us to improve our communication in different ways now that we can reach folks easily and efficiently. xMatters is a great tool!

Vorteile:

Ease of use.