Revolutionised our business

Bewertet am 23.9.2019
Suzanne P.
E-Commerce Development Manager
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The OrderWise team have been amazing. The sales team, training team, go live team and now our account manager have always been so knowledgeable, accommodating and really friendly. The effort they've all put into to knowing our business and working with us has been fantastic.

Vorteile: OW has the ability to allow the business to grow and the software will grow with us. There are so many functions that make the business more efficient now but the possibilities look endless for having software that will work with our business rather than the business work with the software.

Nachteile: I appreciate that there needs to be a cost involved for development but there were some requests made where I thought that the function should either be included or the cost was steep for a minor change.

OrderWise

Bewertet am 13.9.2019
Adam W.
Managing Director
Sportartikel, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We've had a very positive experience with OrderWise and have confidence that the platform can cope with growth ahead. There is a lot of development into new functionality and updates are monthly.

Vorteile: We've been with OrderWise for just over four years now. At the time the move was a significant cost for us but it has really helped transform our business We've processed ~200,000 orders using OrderWise in this time. The vast improvements in efficiency that have been possible have hugely helped all aspects of what we do from purchasing, warehousing, picking and packing etc. We are entirely paperless for all pick/pack operations and have no despatch errors. We have total traceability of everything. Reporting is powerful and offers useful insights that can easily be actioned which is the key part of any reporting. Data additions and changes are easy to make in bulk through imports which we make use of daily. The system is modular and extremely configurable to suit individual needs. It has a vast amount of functionality and we don't yet use all of it. Different staff can have the appearance and functionality controlled/personalised to suit their role. We have it integrated with our website, eBay and Amazon. We will be moving our websites to OrderWise built ones in the near future to achieve an even higher level of integration. Support really is excellent - far above and beyond anything we've had from any other software/web service.

Nachteile: There is a huge array of functionality (which is a great thing) but it does take time to learn the best processes. OrderWise do provide training as standard and offer on-site training. Being module-based it can be learnt in stages. Make use of their excellent support. It doesn't look as slick as some other web-based ERP systems but for functionality and value for money it was superior to anything else we investigated.

Antwort des Softwareanbieters

von Wise Software an 16.9.2019

Hi Adam,

Thanks for reviewing OrderWise, it's great to see how our software has contributed towards the ever-growing success of Biketart. I will pass on your praise to our Support team, and we look forward to continuing to work with you.

Many thanks,
The OrderWise Team

Fabulous systems, support and development

Bewertet am 30.9.2019
Simon T.
Director
Elektrische/elektronische Fertigung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Excellent.

Vorteile: We've been with OrderWise for many years. They provide extraordinarily capable systems and excellent customer service. The company's very well organised and the staff courteous, well trained and professional. Good development and enhancements come along regularly, including engaging with customer feedback, without compromising core functionality and well planned, long term business strategy. That reads rather 'corporate-speak', but nevertheless, it's for real!

Nachteile: Nothing comes to mind. Saying it's not perfect is true, but seems rather meaningless. I'm pragmatic with software and one never gets the perfect fit. Never all the functions, completely intuitive or all enhancements arriving the day before you need them. With that in mind, I'd say OrderWise is the best fit for us, in many, many, ways.

OrderWise Transformation

Bewertet am 12.9.2019
Michael H.
Managing Director
Groߟhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Improved efficiency through the whole of my business, very customer and user friendly regarding stock availability, back orders, status of individual accounts, reporting is amazing.

Vorteile: Ease of use, Best support team i have experienced, always developing more useful features, affordable.

Nachteile: I love everything about this software and to date i have found no downsides

Antwort des Softwareanbieters

von Wise Software an 16.9.2019

Hi Michael,

Thank you ever so much for this great review on both our software and our team!

We are over the moon to hear your positive experience of working with us and look forward to many more years of supporting your business.

Kind regards,
The OrderWise Team

Orderwise runs our business

Bewertet am 12.11.2019
Gemma D.
Director
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have taken the time to automate as much as possible and have saved ourselves up to 4 members of staff (2 warehouse and 2 office). We can now expand with our current setup knowing that the scaling using Orderwise will be very easy and not increase overheads much at all.

Vorteile: Coming from a system that we "rented" every year it was refreshing to be able to "buy" Orderwise as an initial outlay with just an ongoing annual support cost. We use the majority of modules available and have found it invaluable in our day to day business.

Nachteile: Cost is always a sticking point as no-one wants to pay much - but the costs are fairly reasonable and for each module you get a huge amount of functionality - the problem is you always want more and its so easy to trial new modules to see the benefit to the business that you cant help but want them all!

Automate your core business processes

Bewertet am 13.11.2019
Verifizierter Rezensent
MD
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great company to deal with and the interactions have been positive throughout over the last 7 years.

Vorteile: Great software that helps run our business and drives automation into core businesses processes. It has many great features and is constantly evolving. It offers a lot of flexibility to tie in with your business and allows many customisations. And if a a feature or functionality is missing, you can usually get it developed for a reasonable cost. There are also great reporting features and dashboards built in. Exporting and importing data is easy too. Support and account management is very responsive and helpful. Overall, it's a great and affordable business management software for SMEs covering most business functions.

Nachteile: Not many. There is no true cloud version (at present) and views cannot be fully customised (e.g. a Sales Order form), which at times can be a bit overwhelming looking at a form which has many more fields than you need.

Orderwise Review

Bewertet am 18.9.2019
Jaron H.
Systems Administrator
Groߟhandel, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have worked at two separate businesses with OrderWise and used it for over 4 years. With my experience it does work much better and is more in depth than others.

Vorteile: I enjoy the multitude of features to use and the traceability involved with the manufacturing side of the business. It is particularly user friendly and the customer services are usually absolutely spot on.

Nachteile: I feel like some of the licenses and extra features are particularly expensive with the initial cost of implementing the software.

Antwort des Softwareanbieters

von Wise Software an 19.9.2019

Hi Jaron,

Thanks for your review on OrderWise. We're pleased to hear of your positive experiences with our software and customer services across both of the businesses that you have used OrderWise with.

We look forward to continuing our work with Juice Sauz.

Kind Regards,
The OrderWise Team

All in One

Bewertet am 18.9.2019
Jack T.
Business Improvement & IT Manager
Groߟhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: OrderWise are good at communication and their after care is second to none.

Vorteile: OrderWise is an excellent package for consolidating all of your business management needs into one connected system.
Easy to use and intuitive especially their WMS devices and Android App.

Nachteile: Speed of some modules as you get more and more data can be slightly drawn out.

Antwort des Softwareanbieters

von Wise Software an 19.9.2019

Hello Jack,

Thank you for leaving a review of our software and services! We're pleased you find OrderWise an excellent all-in-one package for Battles, Hayward & Bower Ltd, it's great to hear of your positive comments on our WMS devices and Android App.

We will pass on your compliments to our aftercare teams, and look forward to our continued work with Battles.

Kind Regards
The OrderWise Team

Excellent product

Bewertet am 23.9.2019
Luke E.
Operations Manager
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Orderwise are outstanding company with quality from day one

Vorteile: The software is is to use - feature heavy everything intergrates together

Nachteile: Can’t fault the software just wish I had more time to explore some of the features

Antwort des Softwareanbieters

von Wise Software an 3.10.2019

Hi Luke,

Thank you for your kind comments on our software and for saying you'll happily recommend us. I'm sure you'll get chance to explore some of those other features soon!

Many thanks,

The OrderWise Team

OrderWise

Bewertet am 23.9.2019
Paul E.
IT OrderWise Support Manager
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Support is quick and responsive, but development can often take over six months.

Vorteile: Good for small businesses with a flexible interface.

Nachteile: Some developments such as courier integrations have different mappings and limited features implemented which then make it difficult to use them together with other couriers.

Orderwise overall is a good bit of software with alot of functions.

Bewertet am 15.2.2018
Verifizierter Rezensent
Website Manager
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
3 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: saved us alot of time and sync with all our online platforms keep our stock spot on.

Vorteile: Does what you want it to do and does it well. Once everything has been setup correctly it has saved us alot of time. It works without a online shops as well as a on-site shop.

Nachteile: Not such a con but i 100% suggest it, make sure you do alot of prep. work before going live.. test test test test.. Training could of been better.

A fairly simple system value for money system

Bewertet am 24.1.2017
Charles L.
CTO
Computer-Software, 51-200 Mitarbeiter
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have been using Orderwise for over a year now and generally it serves its purpose well. The stock management features work well and the manufacturing system is quite good. The system is perhaps a little let down by the sales part where at times it is overly complex and hard to use. The biggest frustration is the lack of API and interfaces meaning that intergration to other systems. If you are looking for a middle level stock system, and a basic sales system it will serve your purpose well.

Vorteile: Cheap, simple, good stock management

Nachteile: Sales system little lacking