MyCase Erfahrungen

10/10 Recommend

Kommentare: I rave about MyCase anytime a colleague asks my opinion. Admittedly, I do not have experience with any other practice management software, but when I was comparing my options before signing up with MyCase I was most impressed by the completeness of the product as compared to other programs; and the price was by far the most competitive.

Vorteile:

MyCase is easy to use. The basic functions are intuitive and a new user can navigate the program without much instruction. As a user becomes more advanced, MyCase offers training and tutorials, and has a plethora of add-ons available, allowing a user to really customize the program to their needs. For me, the most valued features are the ability to accept online payments, the communication and notes features, the time tracking and billing features, and the leads tracking.

Nachteile:

The email integration is not seamless. I wish that there was a way for emails send to/from a connected email to automatically synch with any client who has a matching registered email address. Additionally, my rate has consistently gone up; I don't use a lot of the add-on features that are the justification for the price increases.

My loyal assistant

Kommentare: I have used MyCase for years, leaving it only for a time when I went to a firm that used a different product for time tracking. As soon as I could, I returned because I have found MyCase the most intuitive and rich program.

Vorteile:

MyCase makes billing, invoicing, and trust accounting easy to manage on a daily basis. It saves me hours.

Nachteile:

Some of the editing functions are not intuitive to me and I find that I must call customer service. I have never found the website support at all useful, but really appreciate how responsive customer service is for day-to-day questions.

Hard to Use program

Kommentare: My experience was terrible and I felt I was left on my own to try to figure out this complicated system.

Vorteile:

Simply stated, there is really nothing about the product I liked.

Nachteile:

The billing does not always show what is in the trust account and when I asked a person to assist on the phone she claimed she was too busy to assist with all my questions so I felt I was on my own to figure it out.

Definitely recommend

Kommentare: Our firm loves MyCase. It's user-friendly and packed with amazing features that have helped us achieve a 245% growth rate over the last year. I have been so impressed with MyCase that I became a certified MyCase consultant so I can help other firms experience these game-changing benefits.

Vorteile:

My favorite features in MyCase are the case management, client management, document management, templates and automation.

Nachteile:

I don't like that the invoices aren't more customizable and that the billing and invoicing aren't compatible with contingency firms. I also with MyCase would integrate with a VOIP phone system like Ring Central so we can automate some of our calling procedures.

Incredibly Useful and Critical Component of my Practice

Kommentare: The customer service is top notch. Anytime I've needed anything or had questions about the software, staff have been quick to assist.

Vorteile:

I started my practice with another software, but quickly realized that only MyCase had all the functions and features I needed to manage a small, one-attorney law firm. My Case allows me to spend less time on case management and document coordination and more time defending my clients.

Nachteile:

The billing between trust and operating accounts can be somewhat confusing, but I also recognize that I likely need more specific training on this aspect of the software.

MyCase is worth look at.

Kommentare: We have been using for many years and are satisfied with the workability of the product and mobile app

Vorteile:

Fully covers all areas of practice including billing, calendaring, client & case tracking.

Nachteile:

Calendar requires manual moving of entries. It would be great if it was drag-n-drop as daily tasks have to be rescheduled constantly. Also, they are constantly advertising new products and have become a hub for outside vendors.

MyCase changed our Firm

Vorteile:

I love that clients get automatic reminders of appointments, court hearings and meetings. The billing side is so much better than Timeslips and is very user friendly

Nachteile:

That we are not able to let one user only receive or invoice on selected cases. (they don't need access to all cases, just mediations)

MyCase works for a small lawfirm

Kommentare: We received a lot of help from MyCase personnel in the early phases of our use. We have not needed their people to continue to operate the program.

Vorteile:

The calendar is easy to use. Client data is easy to enter.

Nachteile:

We are pleased overall with MyCase. I have no complaints.

Best in business

Kommentare: I have been staggered by the ease of use, particularly over time, and the connectivity for our clients. It's simply outstanding.

Vorteile:

Everything about MyCase has either impressed me, or been improved, in the last two years. Just insanely responsive and appropriate to our medium-sized firm's needs. We'll never switch.

Nachteile:

The cost is not inconsequential, but it works in our budget.

Best Legal Software

Vorteile:

Everything with MyCase is very user friendly. It allows us to have all of our office functions in one place and integrates very well with several of the apps that we use. The capability to bill electronically is very nice, and clients love the portal function.

Nachteile:

So far, no complaints from our office about MyCase.

A Fantastic law practice management software

Kommentare: I wish I had MyCase years ago. I am a solo practitioner (lawyer, secretary and chief bottle washer). This app is fantastic!

Vorteile:

I absolutely love the Mycase app. When I create a file in MyCase the app then auto-creates a file folder on my computer saving a bunch of time. Uploading and downloading documents is a breeze. I love the time recording and time entry features. I am amazed at how much billable time I am capturing using this app. I was missing so much time in the past, I can hardly believe it.

Nachteile:

I'm still studying the app and deciding what cons I need to talk about. There aren't many, if any at all.

Mycase review

Kommentare: It has helped my law practice run more smoothly. I am more organized. My clients use the document and communication features. They find it is easy.

Vorteile:

It is easy to use, and affordable. I love the mobile app it is easy to use when scheduling court dates when in person for court.

Nachteile:

MyCase defaults the calendar to Hawaii's time for Apple and Mac users. My clients who has Apple products say that the calendar shows the wrong time for events. They have to go into the system and default the calendar to Eastern standard time.

My horrific experience with MyCase

Kommentare: The benefit we had working with MyCase is that is honed our customer service abilities as we were regularly confronted with astounding MyCase failures which we used as lessons for our staff to make sure that we never came off acting like MyCase.

Vorteile:

Terminating the Agreement. Although it was as entertaining as a trip to the dentist, it was the one glimmer of sunshine in an otherwise dreary software experience.

Nachteile:

We spent months with their support staff trying to implement MyCase. Failure after failure, it finally came became clear that they were unable to service our firm and that it was time to terminate the agreement and they continued to charge us monthly. It turned out that somewhere in the fine print it stated that you had to terminate via their online software. The problem we ran into was that even after months of banging our heads against the wall, we still didn't have access to the online software. We pointed this out to their support staff and they didn't care. We ended up paying over $10,000 and never used the software for a day. We ended up going with Clio. Maybe it was just in comparison to the agony of working with MyCase but we found our transition to Clio to be a dream.

It's easy to use and you can start simply and add features

Kommentare: I have practiced for a long time. When I began I worked for a big firm that valued tracking billing time above all else. This was a good experience. When I started my firm I was always good at keeping track of time. Mycase makes it easier. A lawyer rarely bills all their time. But tracking every minute should be the goal. Integration of docu-sign and ability to keep all data about a case within the software makes for more efficient practice.

Vorteile:

The time recording, case/contact data storage, docusign, billing features are what I started using. I used abacus before cloud based practice mgt software was available. I have used Clio. Mycase is more intuitive than other practice mgt software programs with which I have experience. It is easier to use. I was slow to use some of the better features like templates. I realized that I could distinguish my firm by completing tasks quicker than average for the industry. Using electronic data forms allows us to obtain relevant data from customer and swiftly prepare the pleadings necessary to initiate case or respond to case and to prepare pleadings for requesting temporary relief orders from the court. We are continuing to explore the use of templates. Our goal is to have the petition or response, the declaration regarding minors, the income and expense declaration, the request for orders all template based. Having calendar synced is good. Having email synced is great. Ensures all time is considered for billing.

Nachteile:

Slightly more detail on creation of templates from judicial council forms would be helpful. I imagine CA is a big market. CA has court approved forms for civil litigation and family law. Family law is the most form driven area of CA state litigation. Why not pre-load Petition FL-100, Summons FL-110, Response FL-120, Declaration re Minors FL-105, Income and Expense Declaration FL-150, Request for Orders FL-300, Responsive Decl Request for Orders FL-320, Asset and Debt Declarations FL-142 and FL-160 into mycase? If you do you will have a marketing tool for family law attorneys.

A solo with remote staff makes the leap

Vorteile:

I love that I don't have to limit my staff to local employees, but between court, time zones, etc., it was hard to keep track of what everyone was doing. MyCase has made worlds of difference!! I can easily assign tasks, follow up, keep track of clients and have their contact information in a single convenient location. I can keep notes about each client in their online file.

Nachteile:

I wish that it was easier to use workflows; they are easy to create, but we don't always necessarily have a calendar event that is required to prompt the use of the workflow. I also with that there was a way to do monthly billing that was not attached to time spent, but rather in installments.

Paperless functionality

Kommentare: I have had mycase since 2013. I used to lug massive tubs of files. Now I carry my iPad and make the other attorneys jealous. My back, arms, and shoulders thank me for the subscription. I have used the service since 2013 and have watched it grow to fit attorneys' needs. The current versions are wonderful.

Vorteile:

I can access all of my case files, police reports, court reports and documents anywhere. I carry an iPad to court. The other attorneys carry a back breaking stack of files. When a Judge thought I had to be goofing around, he was shocked when I showed him Mycase and how I was doing my billing, document review, and communicating to my office while waiting for my turn in the Courtroom.

Nachteile:

It took a long time to get the billing options right. I hated having to integrate with Quickbooks and the sync not work correctly. I finally can print past due statements with a lot more ease. Thank you for fixing it. I would love to be able to access amount due on the road from the app on my phone.

Good value, dependable software

Kommentare: Other than the issues with email, our experience with MyCase has been a positive one. It's easy to onboard new team members and teach them the program. The price increase has been a drawback, but we've made it work. Tech support is responsive and I feel suggestions we make are not ignored.

Vorteile:

Being able to access my cases remotely is critical, so I can work anywhere I have internet access. I also like that all team members on a case can see progress, status, and changes. Text messaging is also a big plus because it's the easiest was for clients to contact the firm and keep costs manageable.

Nachteile:

The outlook/mycase email interface is clunky and not very user friendly. The legacy inbox has made it worse as we now have to look in two places to find emails, so staff has been instructed to not use the new feature from within outlook. Maybe this is already possible and we just haven't explored it yet, but not linking the email chains would also be really helpful.

Ease of Use and Best in Class

Kommentare: Without Mycase I don't believe I would have been able to start and build my practice as I have.

Vorteile:

I love the ability to have all my cases available via digital. I can share the documents with my clients and communicate with them via the client portal. All in one solution.

Nachteile:

I would like them to have more integration, like with Onedrive, Google Drive.

Why MyCase!

Kommentare: Wonderful tool for tracking cases and keeping up with documents.

Vorteile:

The calendar is a great feature for staying in track.

Nachteile:

Email is difficult to integrate with other emails.

4 Years and Counting...

Kommentare: Legal problems in family law and mediation.

Vorteile:

What I like most are the E-signature and web payment.

Nachteile:

MyCase continues to improve its software and has been very useful and effective in the legal industry. What I like the least is the 'workflow' - most likely because I don't understand how to use it yet. I prefer to open a new case, set the workflow, and it automatically checks the box on what needs to be done next.

MyCase is the most intuitive and easiest to navigate system I've tried out of many.

Kommentare: Primarily, the ability to run my practice as a true solo, and to be able to work from anywhere and be as responsive as my clients need and expect me to be.

Vorteile:

I like having everything in one place. Being able to access everything I need about my clients, opposing counsel, documents, billing, etc. makes it so I can follow up with my clients wherever I am. That's invaluable to me. My clients can pay online, I can send invoicing reminders, and now I can add interest. Calendaring is really a plus because when I enter it into MyCase it automatically sends to my clients and goes to outlook. One less thing for me to remember to do. I need to do better with tagging, but clients can send me discovery documents, I can send them documents to review, we can see the changes between versions. I upload the final product, and my clients get their entire case file as it progresses, and have one location where they can view everything that's happened. I also like that I can tell when a client has logged on, so if they haven't and I need them to respond, I can follow up. That eliminates the "lost in the ether" issues that crop up.

Nachteile:

There's nothing I dislike, but there are always room for improvements. I'd love expanded searchability for documents and enhanced sorting. The trust accounting is a bit of a nightmare for me, so that can definitely be cleaned up. More than anything, I'd like them to maybe partner with some people. I'd love to be able to scan something directly from my ScanSnap to MyCase, or even have a desktop app that I could save documents to that would automatically sync with MyCase. Last, enhanced time entry would be a godsend. If I'm sending a message, it'd be nice if something popped up when I hit send to ask if I'd like to bill for it. Same for taking notes in the clients file.

A Great Product for the Price (Without Bells and Whistles)

Kommentare: Great product which covers all the basic requirements of case management software and a price that can't be beat. I'm still using it, but looking at other options as I grow to avoid some of the more time-consuming aspects/cumbersome aspects of the software.

Vorteile:

Cost is minimal and allowed me to get up and running with case management software immediately upon starting my law firm. It covers the basics - central place for case details, contacts, and documents; repeating task lists and deadlines; calendaring; and integration with quickbooks and email (to an extent). There is an obvious need for this type of product and I'm glad it is/was available.

Nachteile:

The email integration is cumbersome and essentially requires you to forward messages to MyCase and then sort them individually into the correct cases. It does recognize emails/contacts frequently used and suggests a case assignment, but you still have to go through each email one by one and affirm that suggestion to get it to import into the case. With just a small caseload, this is time-consuming and would not be manageable for large volumes of emails. The documents are stored in MyCase and accessible from wherever you are. That's nice, but not as helpful for me since it requires you to download the document onto your computer from MyCase, read it or make changes, and then re-save in MyCase if changes are made. Since I am mostly using the same computer each time, I don't want/need to re-download documents every time. To avoid, I just go to where the document is saved on my computer, but then I'm toggling between MyCase and my desktop. There is no way to work on/view documents WITHIN MyCase, which would make a huge difference. It is nice to know that documents are available just by logging in on any device, but it's not as useful for a solo with one main work computer without the ability to open the document without downloading it.

You mean some practices DON’T have it?

Kommentare: I can’t say enough good things about it. It’s vital to have a central place in your firm to keep up with updates, documents, tasks, etc. And mycase hit the bullseye with it! I don’t know how firms out there run without it!

Vorteile:

I can’t say enough good about mycase. I recommend it to other lawyers all the time! I stumbled upon it in about 2014 when I was started working for Sellers & Associates. I couldn’t believe that they didn’t have any software to run the firm with. The firm had 2 PI cases when I started and I purchased mycase for the firm and built up the personal injury practice to about 200 active files. I have been approached by others trying to sell me other legal software and every single time I let them know that the software I already have (mycase) does what theirs does PLUS MORE. Nothing else out there compares. I can tell that they have really listened to lawyers out there and implemented every feature possible to run things more efficiently! Very user friendly and I couldn’t even imagine running my firm without it!

Nachteile:

The price! I started using it back in 2014 and the price has about doubled since then I think. Plus, I wish it wasn’t the same price for every user in a firm. Like maybe a discount for additional users…? I’m a small firm and I’m having to pay nearly $200/mo for just myself and one employee. That’s a lot for us.

Great product

Kommentare: Mycase provides our clients control and open access to all aspects of their case. It has helped streamline communication, document signing and invoicing. It was easy to set up and continues to be updated with new features that help our practice run smoothly. Highly recommend for a small firm that does not/cannot invest thousands up front in case management software.

Vorteile:

Quick and easy to set up. If you can navigate facebook or social media, you can navigate mycase. Client's ability to have secure access to their electronic file, all appointments, court dates etc. cuts down on calls/emails asking for documents or to confirm when an appointment is leaving staff time open for more meaningful (and billable) work. Interface allows clients to upload their own documents to the file as well. Invoicing, tracking tools for billable hour goals, online payments and easy to create reports brings valuable information to the firm. Also love that they are constantly updating features based on user feedback. For example - we have the ability to text message with clients now, which is a great way to communicate with those client's who wouldn't otherwise use email etc.

Nachteile:

Some of the integration features we are not using. I prefer to keep my quickbooks separate for example. Some of the clients have brought concerns about being able to access from a mobile device. The app for users needs some updating as not all features are available or user friendly.

Easy and Efficient Case Management

Kommentare: I began using MyCase when it was relatively young. As a result it has been easy to master each new feature as it has been introduced. Tech support is responsive and helpful when needed. MyCase continues to add features based on input and suggestions from users and there seems to be a focus on staying current and relevant to demands of law office management.

Vorteile:

From the beginning, it was easy to use, and as it has evolved, it remains user friendly. It eliminates the need for a paper file. One of the best features is that clients have access to their case, documents, calendar, billing and to their attorney. The messaging function eliminates voice messages and most phone calls. Clients can leave questions at any time of day or night and will have a documented answer without telephone tag. Overall case management is significantly more efficient than paper files.

Nachteile:

The creation of Automated documents has been disappointing. The feature exists but is not as user friendly as the rest of the software. The recent integration with Dropbox is confusing as well but I suppose that may be my lack of familiarity with how it functions.