Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Über ACTIVENet

Von YMCAs bis Parks und Freizeitzentren – die ACTIVE NET-Mitgliederverwaltungssoftware, ist darauf ausgelegt, Communitys zu verwalten und zu erweitern.

Erfahre mehr über ACTIVENet

Vorteile:

The newer online customer interface allowing registrations online, the online calendar, and online donations are all very user friendly and attractive.

Nachteile:

We are in a French speaking province and we often need some corrections in the translations on the Customer User Interface (mistake in the translation, incorrect translation, etc.).

Bewertungen zu ACTIVENet

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,6
Kundenservice
3,9
Funktionen
3,9
Preis-Leistungs-Verhältnis
3,7

Weiterempfehlungsquote

7,2/10

ACTIVENet hat eine Gesamtbewertung von 4,0 von 5 Sternen basierend auf 79 Nutzerbewertungen auf Capterra.

Hast du ACTIVENet bereits verwendet?

Teile deine Erfahrungen mit anderen Softwareinteressenten.

Nutzerbewertungen filtern (79)

Chelsea
Chelsea
Program Director in USA
Verifizierter Nutzer auf LinkedIn
Erholungseinrichtungen & -dienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Active Net from YMCA program director

5,0 vor 6 Jahren

Kommentare: It is great for Ymca use. We use it for membership, programs and childcare. I can use apps and online features to make it easy to check children in and out and parents love the ease of the website for online payments, registration and account viewing.

Vorteile:

I love the easy interface. It is user friendly and intuitive. There are many functions and many ways to get what you need done.

Nachteile:

There is no “shopping cart” to register for an activity and let them pay later. You can do a payment plan but not a save for later type.

Antwort von ACTIVE Network

vor 6 Jahren

Thank you for taking the time to give us a review, Chelsea, it's great to hear ACTIVE Net has worked out so well for your YMCA. We really appreciate the 5-stars!

Chris
CFO in Kanada
Musik, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We love ActiveNet!

4,0 vor 2 Monaten Neu

Vorteile:

We love the flexibility of ActiveNet. It has many, many great features and allows us to really tailor build courses and private lessons that we need. The newer online customer interface allowing registrations online, the online calendar, and online donations are all very user friendly and attractive. We have pivoted toward directing people straight to ActiveNet online rather than maintaining too much of this information on our own website. We also rely on ActiveNet to process our teacher payroll and this integration is critical to us.

Nachteile:

We love that ActiveNet is aggressively trying to improve, and we understand that they have to prioritize improving features that benefit the most users. However, there are some critical flaws in some of the software programming that really need addressing, particularly around Payroll and payment acceptance. These need to be modernized and a full review of the logic of the software and functionality.

Jeff
General Manager in Kanada
Erholungseinrichtungen & -dienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Active Net Review

3,0 vor 2 Monaten Neu

Kommentare: We use Facility Scheduling and POS components - Scheduling works fine for our bookable spaces, and for the most part the POS works as well.
Overall frustration is with Accounting side and Financial Reporting side of the software which does not provide what we need.
When we were sold ActiveNet we were told it had ALL THE FUNCTIONALITY of MaxGalaxy (that we were using) plus additional features etc....this has not been the case as specifically I can not get accurate accounting info , system does not generate invoices, receipts show lack of details etc..

Vorteile:

Scheduling calender to book events into spaces is easy to use - adding customers is relatively easy. Printing schedule is easy. POS features are user friendly and simple to set up.

Nachteile:

Accounting is terrible - impossible to find most basic revenue information for bookable spaces. Many features simply don't work - ie Departmental Revenue - exists in ActiveNet nothing generates. System doesnt generate invoices - only permits. Receipts for payment show no detail about dates and times paid for - only refers back to Permit Clients hate the receipts as cant see what is paid and what is outstanding when have multiple dates on single permit. ActiveNet SUpport does not always respond to tickets generated and dont follow up.

Kacy
Program Coordinator in USA
Bürgerliche & soziale Einrichtungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great software for Parks and Recreation administration!

5,0 vor 2 Monaten Neu

Kommentare: Overall, ActiveNet has been very helpful with how we run our programming on the administrative end of things! Highly recommend.

Vorteile:

ActiveNet is relatively user friendly and easy to use once you get it set-up in a way that will work for your needs. I like how streamlined it is to cancel and refund a rental reservation or an activity registration. I also like how easy it is to produce registrations - you can customize based on what you want to include. Lots of options.

Nachteile:

I don't like the templates for the reports - specifically for rosters and attendance sheets. I wish there was a way to customize them more so they wouldn't include information that is not relevant and so that we could stretch out the columns so email addresses were all on one line.

Kerrie
Management System Analyst Supervisor in USA
Staatsverwaltung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

SPR Review

4,0 letzten Monat Neu

Kommentare: Overall the product has a wide range of services and works well. There are needs that emerge with our changing customer base that would be great if we could more easily address (ie the signing up/sitting on multiple activities supply and demand issue).

Vorteile:

We like the wide range of modules available in the system.

Nachteile:

Reporting had to pay more to access more granular and/or information that needed to be scrubbed/manipulated. Some functions are broken and then reside with their Dev team. We continue to push items online, but need more configuration opportunities to do so.

Michelle
Business Coordinator in Kanada
Erholungseinrichtungen & -dienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Long-time User

3,0 letzten Monat Neu

Kommentare: It is mixed. Updates are being made constantly and we sometimes discover new features that are a big improvement. However, since we have been using the software a long time, those enhancements are too late and we've since found workarounds.

Vorteile:

Being able to customize the software to our specific needs is very helpful.

Nachteile:

The financial reporting is difficult to understand and customize to produce the reports we need.

Daniel
Network Administrator in USA
Öffentliche Sicherheit, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Active Net Software

5,0 vor 2 Monaten Neu

Kommentare: We have used this program for over 15 years and it has improved each year and it is simple to setup and use.

Vorteile:

The best features is the easy tracking of recreation sign ups and processing the payments and this tracks the user photo and season of use.

Nachteile:

Only when the system is down and not getting onto the website.

Becky
Business System Analyst in USA
Staatsverwaltung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

10 years of Successful work together!

4,0 vor 2 Monaten Neu

Kommentare: Overall, our experience has been a Successful one. We have been her for 10 years now so that in and of itself speaks volumes. We have been able to grow, change leadership, and even weather a pandemic without passing those struggles on to our customers.

Vorteile:

Specialized modules for Memberships. Other products we have looked at seem to treat memberships like activities and they function quite differently too. The Connect App for Camp and Child Watch. It has been an amazing tool that has allowed staff to be more mobile both geographical with remote sites for camps and within their workspaces by untethering with the tablet.

Nachteile:

Pricing, every new development is an additional cost. Support Hours of Availability, we are on the west side of the country and as a result our facilities are open hours after support closes. Reports are a constant struggle. Canned reports only return about 70-80% of what we need. We either end up pulling multiple reports and piecing them together in Excel or I end up trying to build custom reports in insights (even though not all the data points are available there either) to pull the data we need. The I have to go and make sure that all users who need it are able to access it.

Lin
Manager in USA
Staatsverwaltung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Comprehensive but complicated

4,0 vor 2 Monaten Neu

Kommentare: ActiveNet can be a good tool for parks and recreation. It has comprehensive features and functions that fit an agency's needs. But the customization is limited and the learning curve is challenging. Plus, the complexity of the user interface and managing data prevents users from fully using all the features.

Vorteile:

A lot of features. Online registration is convenient. Converting all programs to InDesign for marketing is easy. Customer service is very responsive.

Nachteile:

ActiveNet is an old platform and its user interface looks like early 2000s and is complicated. The data management is difficult. There are too many settings and parameters for pulling a report. Some reports are in tabular format Excel but many are not, especially revenue reports, which are impossible to be integrated into other financial or data management. To learn a specific function of ActiveNet is not difficult, but the learning curve to use ActiveNet effectively is challenging. Customization is limited, we often need to adjust our programs or facilities to fit the modules.

Ryan
Acting Manager of Parks and Recreation in Kanada
Staatsverwaltung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Lots of features, lots of learning

3,0 vor 2 Monaten Neu

Kommentare: Overall our experience has been pretty good. I still prefer it to the previous recreation registration software we used. Billing has been a frustrating process, with much miscommunication.

Vorteile:

ActiveNet is very versatile in that there are many things you can do with it.

Nachteile:

The set-up and often use of it isn't always intuitive. Any time we want to implement something new within it we have to dedicate a lot of time for learning, set-up and training of staff on it.

Antwort von ACTIVE Network

vor 2 Monaten

Hi Ryan, We would be more than happy to work with you to get you resources and training to make you an ACTIVENet expert! Please feel free to email me at christina.weitzel@activenetwork.com and I will connect you with our support and training teams. Thank you! Christina Weitzel Sr. Director, Marketing

Helen
Aquatic Co-ordinator in Kanada
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Implemented and used activenet after switching from CLASS for six plus years. it was quite good.

4,0 vor 6 Jahren

Vorteile:

Once I got used to activenet, I really like a lot of what it could do. our initial set up caused problems from the start and we did not properly set up (based on how rep suggested) to maximize ease of use. I love the roster reports, booking was easy to do, as was registrations, membership sales. Editing information on the clients was very easy. when things went well, Activenet worked okay for us. calendar views were an awesome tool to see what was in the facility for the day and the totals reports were really prowerful. it was great to be able to generate reports in a variety of formats.

Nachteile:

customer service was slim to none for the majority of our time. We only had a dedicated person for a small window of time to help show us and train us on how to advance the functionality of the programme. initial logistical problems in set up stalled our progress without the product. promises of bridging with current accounting software did not ever happen. As was the promise of bridging with red cross classes, which class did, was another thing that never happened. Helpline improved for last year of use, which was great, but kinda too late. Activenet had a habit of running updates, and not letting us know. Changes to our system would occur and we would have no idea how to troubleshoot and then have to wait several days for help from activenet. (via email or phone) Contract was renewed without our organization being consulted (you cannot automatically renew a contract without consultation) and then, when we heard our fees would be increased, with no promises of anything improved for our end, we opted to seek other software that may better fit our needs. Too bad because there are many many parts of Activenet I really liked, and really miss!

Antwort von ACTIVE Network

vor 6 Jahren

Thank you for your review Helen; we're sorry to hear that you were left feeling frustrated by a lack of support and options when it came to your technology. I've passed your feedback along to the head of our ACTIVE Net team for their consideration. We wish you the best and appreciate your valuable insight.

Jason
Assistant Manager - Programs in Kanada
Staatsverwaltung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ActiveNet - Municipal Recreation

5,0 vor 5 Jahren

Kommentare: Experience has been very positive. Implementation was a lengthy process, but we had excellent support to get it done. We use it for memberships, POS, facility booking and program registration and camps. Reports are excellent.

Vorteile:

The registration system for camps is excellent. Online registrations is great and easy to use.

Nachteile:

Facility booking was very difficult to use and not user friendly. ActiveNet listens to their customers though, and they have created a new one that is much improved. Still some glitches, but getting better.

Antwort von ACTIVE Network

vor 5 Jahren

Thank you for the 5 star review, Jason. We're so happy that you're seeing improvements with our new facility booking features, hopefully this helps get the town of Essex more active!

Sylvina
Program Coordinator in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My experience with Active Net overall has been positive. Any snag was always resolved pretty quickly

5,0 vor 7 Jahren

Vorteile:

What I like most about this software is that it takes care of everything my business needs. There's nothing lacking. And once I learned the basics, learning how to search or change something is pretty easy. I can figure things out without being "trained" by a more experienced co-worker or user.

Nachteile:

Sometimes the software can be a little convoluted. Trying to change something proved difficult at times.

Antwort von ACTIVE Network

vor 7 Jahren

Thank you for the feedback, and we appreciate you as a customer of Active Network where we strive to not only serve our clients but to be their partner as well. We are happy to hear our solutions are helping you run your business with ease.

luis
rec specialist in USA
Regierungsbeziehungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A Simple review

3,0 vor 2 Monaten Neu

Vorteile:

The program can be modified to fit your company style.

Nachteile:

Sometimes, you will need to go to various location just to get a function to work property.

Tyanna
Graduate Assistant in USA
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

ActiveNet is Great

4,0 vor 2 Monaten Neu

Vorteile:

I like ActiveNet because it makes it easy for my facility to check members and rent out equipment. We can customize the program to our facility which makes it easy as well.

Nachteile:

The only thing I don’t like about ActiveNet is the number of times we have to verify who we are when logging in.

Kristin
Assistant Director in USA
Erholungseinrichtungen & -dienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Recreation Department User

5,0 vor 6 Jahren

Vorteile:

Ability to take registrations online and in person in live time, ease to print rosters for staff, web based and can access at any site on the go.

Nachteile:

Learning curve to use, many steps to complete each function.

Antwort von ACTIVE Network

vor 6 Jahren

Thank you Kristen for taking the time to give us your feedback!

Emily
Administrative Assistant in USA
Bürgerliche & soziale Einrichtungen, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Small City Usefulness

4,0 vor 2 Monaten Neu

Kommentare: We had a really intensive set up and training process with our Active Net representative, so we weren't totally on our own.

Vorteile:

We like that it integrates many different city functions into one overall platform for all employees to use. We can also limit functions for certain employees to maintain simplicity.

Nachteile:

As with any new platform, it can be tough to learn the most efficient ways to navigate through the platform. We also had to build every component from scratch.

lori
csr in USA
Erholungseinrichtungen & -dienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Daily user for my Job

5,0 vor 3 Jahren

Kommentare: I've used Active Net for three years and it was very easy to learn and help customers with.

Vorteile:

The features that makes it easy to use are the different categories that are clear and easy to use.

Nachteile:

I think that when updates are going to happen they could be described better and more thoroughly.

Raul
Guest Services Representative in USA
Verbraucherdienste, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ActiveNet Usage

4,0 vor 2 Monaten Neu

Vorteile:

It's versatile. There are many different ways to do the same task

Nachteile:

It can be a bit daunting when one first learns how to use

Kim
Director of Youth Development in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

New User who needs help

3,0 vor 2 Monaten Neu

Vorteile:

I will hopefully get some support on the uses and features.

Nachteile:

It is not very user friendly, and I am unable to navigate it easily.

Antwort von ACTIVE Network

vor 2 Monaten

Hi Kim, We would be more than happy to help you on your journey to becoming an ACTIVENet expert! Would you kindly email me at christina.weitzel@activenetwork.com so that I can get you in touch with our support and education teams? Looking forward to hearing from you! Christina Weitzel Sr. Director, Marketing

Rachael
Director IT and Administrative Services in USA
Staatsverwaltung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Efficient Registration Management

5,0 vor 2 Monaten Neu

Vorteile:

User Friendly Interface for residents, customizable, low cost

Nachteile:

Difficulty running reports, backend interface is not so friendly

Ashley
Director of Development and Communications in USA
, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great for Nonprofits!

5,0 vor 6 Jahren

Vorteile:

Last year, we were going to hold a 5K as a fundraiser and had no clue on where to start or what to do. From our standpoint, they really fulfilled their promise in helping provide us with the tools to hold a successful 5K. Ultimately, we ended up nixing the idea, but we will use Active Network in the future!

Nachteile:

The main con that we encountered was the fact that the products were not available a la carte. We already used a robust CRM that offered event management, but didn't offer event management that catered towards a 5K. The pricing was outrageous for our needs, but again, we were looking for something a la carte.

Michael
Bürgerliche & soziale Einrichtungen
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: SoftwareAdvice

Very Active

4,5 vor 9 Jahren

Vorteile:

Active.net provides a great deal of comprehensive information that enables us to consider many different alternatives and to make a more informed final decision.

Nachteile:

We like using Active.net and we use it a lot. I have not heard any complaints but I could poll our employees and ask what they like the least. I'm guessing - nothing.

Rachel
Program Manager in Kanada
Erholungseinrichtungen & -dienstleistungen, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Active Net

3,0 vor 5 Jahren

Vorteile:

The customer facing interface is easy to use

Nachteile:

Not a lot of flexibility as it's cloud based - little individual customization. Not as robust as CLASS was.

Erika
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: SoftwareAdvice

General Review Title

3,0 vor 9 Jahren

Vorteile:

Detailed information on receipts and reports. Able to look up information based on various ways.

Nachteile:

The help and the glitches it encounters. It is not the most user friendly system.