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seit 15 Jahren bei der Softwareauswahl

Über Salsa Engage

Salsa ist eine führende Plattform für die Bindung von Unterstützern für gemeinnützige Organisationen und umfasst Marketing-Automatisierung, Mittelbeschaffung und Spendermanagement.

Erfahre mehr über Salsa Engage

Vorteile:

It helps with our goals and planning for future events and projects.

Nachteile:

Missing the old founders. Wishing the product had more integration with email templates and an updated user interface.

Bewertungen zu Salsa Engage

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,7
Kundenservice
4,3
Funktionen
3,7
Preis-Leistungs-Verhältnis
3,8

Weiterempfehlungsquote

7,2/10

Salsa Engage hat eine Gesamtbewertung von 4,0 von 5 Sternen basierend auf 138 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (138)

Blake
Blake
Operations Manager in USA
Verifizierter Nutzer auf LinkedIn
Darstellende Künste, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The "favorite child" of the Salsa family

5,0 vor 4 Jahren

Kommentare: I wish that the Salsa family would update the CRM platform to match the workflow, UX, and ease of use to its sister product Engage, which is extremely well-designed. I love working on the Engage platform and hope to see more updates as time allows.

Vorteile:

This is the better of the Salsa products. It offers a "mini CRM" that, while less comprehensive than its sister software Salsa CRM, offers enough functionality to feel like a CRM; additionally, its connectivity to the CRM platform makes it an extremely useful, multi-layered marketing tool that offers solid email, content, and social capabilities, in addition to good fundraising tools.

Nachteile:

The only flaw would be with their P2P program which doesn't offer very extensive coverage on personal progress bars, public-facing donor info, or easy-to-navigate user capabilities. Additionally, I wish Salsa Engage would offer a link to some sort of ticketing software in order to make our events flow better.

Antwort von Bonterra

vor 3 Jahren

Hello Blake! We hope TMI continues to succeed using Salsa Engage for their marketing & fundraising initiatives! As for the Salsa CRM platform, we have ongoing renovations and continue to release new updates and features designed for an improved user experience.

Brittany
Development Director in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Salsa is a GREAT Option for Non Profits with a Budget

4,0 vor 3 Jahren

Kommentare: very positive. they listen to feedback on how to make the system better and investing money into developing it. will work with you to resolves road blocks you might have and create work arounds if needed.

Vorteile:

customer service is an asset! You can get someone on the phone to answer your questions and also a quick response via email. they do a good job investing in updating the system to bring more functions to it. for the price points a great tool that non profits can use for a variety of functions, eblasts peer to peer, donation pages

Nachteile:

wish they had a live instant chat option for questions and also more monthly trainings and how other non profits are using the system to spark networking and be a resource in the industry

Antwort von Bonterra

vor 3 Jahren

Brittany, Thank you so much for the feedback. You'll be interested to know that out support team is adding a live chat option!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Designed to make Life difficult

2,0 vor 6 Jahren

Kommentare: We have been using it for two years and have done several events and countless email blasts and the learning curve is still way too steep. We frequently have requests for simple things like linking directly to the ticket sales page and we have to wait a year for implementation because the process is in a widget. We will be switching to something more user friendly.

Vorteile:

It was not as expensive as some of the other professional suites.

Nachteile:

This is the most non intuitive program i have ever used. It can do what you need but it is not going to be easy to get there and will take days if you have to go back and forth with the help center. They don't appear to be super compatible with safari. They open helpful windows and the close function will be off screen. Nothing is more frustrating then trying to get something done and have a pop obscure your window and you can't close it. I stopped to write this review because thats where I am and it has happened more then once this year. The help documents on-line frequently do not match the program or the information is obtuse. They will give an instruction but not how to reach the page where the function is buried and the screen shot will look nothing like the current program. Do you assume its outdated or spend an hour looking for the secret portal...It will not be where you logically thing it should be. There query system for generating and outputting mailing lists is cumbersome and takes several steps to achieve what seems like a simple task. If you need to know who was added to your database this year you have to select several pulldowns before you can select the date. If you output the wrong way it will delete the first digit of any zip code that starts with zero. The design engine for email blasts is clunky and leaves too much space between elements that can't be adjusted. It makes for some awkward spacing and alignment.

Laura
Executive Director in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

All in One Marketing Platform

4,0 vor 6 Monaten

Kommentare: Salsa is good, but could be much better if only there was an investment to modernize the platform, standardize common functions, and add additional bells and whistles to improve the likelihood that their existing clients will remain in this highly competitive space.

Vorteile:

Salsa Engage is an all-in-one platform which is good for a small or hybrid staff. There is one console to handle email flows, texting, forms, events, petitions, and peer to peer fundraising.

Nachteile:

Salsa Engage can be a bit clunky, and there needs to be simpler standardizations to forms and fundraisers that optimize the supporters experience.

jeffrey
USA
Hochschulbildung
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

More Apple, Less PC: Incredibly Robust software, yet needs ease of use

4,0 vor 9 Jahren

Vorteile:

The vast amount of robust capabilities built into the software platform, always finding new ways of accomplishing tasks and eventually easier ways of doing them.

Nachteile:

It has more of a Microsoft/tech geek feel to the GUI and application's use, rather than the Apple business model for ease-of-use right out of the box, that most non-profit volunteers/activists are accustomed to using for getting a task done quickly — the obvious metaphor to me the difference between the mechanic who wants to get under the hood of his new car and tweak and modify like a hot rod, compared to the average person who wants to drive a Honda off the lot, to get from A-to-B effortlessly and reliably without much thought because they have bigger jobs to do than figure out the mode of transporation, that the car is just a tool and you shouldn't have to take multiple mechanic classes to figure out how to drive it. Albeit, Mailchimp is a different platform for smaller email tasks for small groups, yet their ease-of-use GUI model helps the lay person get done quickly and with less confusion. Our IT personnel love the Salsa platform which is all that really needs to be said, yet the people who have to use it on a daily basis compare it to a flight cockpit of endless switches and tabs. For a premiere email database platform that Salsa is, I'm still waiting for emails I send to be fully-responsive and readable on the smallest smartphone. Just not there yet. Mentioned that at the last Salsa training event in San Francisco last fall, which we were told is coming... Still love the software platform. Even though the FAQs leave you wanting and confused with laborious hoops to jump through for answers to problems that mostly don't seem to work, sending a ticket to Salsa gets a quick, friendly response, a great answer and usually a screen capture of what precisely to do in a succinct manner, which should populate the FAQ area instead and the answer model to use. And one last thought, as with the SF training event mentioned here, and the last Salsa conference in Virginia, it was an obvious sea of Apple laptops and iPads across the board at all events, all tables. So, the clientele around DC and elsewhere, the core target demographic for your software that traveled to the conference, prefer out of-the-box, ease-of-use products to get the job done, quickly.

Beth
Public Affairs and eCommunications Manager in USA
Umweltdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

User friendly effective tool

4,0 vor 6 Jahren

Kommentare: We have been using Salsa for more than 18 months and are happy with the product. There have been numerous updates and improvements in social media sharing and other pieces since we signed on with Salsa, and we are happy with those changes. Customer support has improved dramatically since we first signed on, and I feel like we hear back with solutions to our problems, though sometimes I wish they could update incorrect legislative district information more quickly so that folks could take action when an issue is "hot." We use Salsa for advocacy actions, events, P2P fundraising, and donations and I feel like it is a very comprehensive tool to take care of all of those pieces of our work. I would recommend Salsa to organizations looking for online tools to advance their work.

Vorteile:

Easy to use for the staff person as well as for the end user Social share feature works well Customer service support is good Great insights and reports

Nachteile:

Isn't easily compatible with our offline database Takes a while to update incorrect House and Senate district information when it's incorrect for constituents

Crystal
Development and Communications Coordinator in USA
Bildungsmanagement, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The Highlights of Salsa Engage

5,0 vor 9 Monaten

Kommentare: I had a Great experience with Salsa!

Vorteile:

I love How easy it was to create and sell Merchandise in support for our organizations current Theatre Production! All needed data is of access to you and can be downloaded as a report with lessor more details. Most Important support is available when in need.

Nachteile:

That is changing to another business. Also that Salsa CRM and Engage were separate pages.

Paulette
USA
Bürgerliche & soziale Einrichtungen
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Two organizations. Five years. Salsa makes it easy.

4,0 vor 9 Jahren

Vorteile:

Simplicity of use - at least the basics - regardless of the web development skillset of the staff. The packages are also customizable for the needs of one's organization: if you need the whole kit 'n' kaboodle, you get it. If not, you get only what you need. You can also set permission levels for staff to control who can do what to which parts of the packages.

Nachteile:

The look of the forms! For orgs that can't splurge on a web developer/designer, it can be absolutely frustrating to have to clean up so many of Salsa's forms just to get them to be visually pleasing. Also, much of the common changes that orgs want to make seem to be found in some special coding: wouldn't it be easier to provide the types of forms with info most people want, but give them the option to take it off (rather than having to know and trust their coding skills to add them)?

Erin
USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Salsa - flexible, multifaceted and great support team

4,0 vor 9 Jahren

Vorteile:

Our non-profit aids other smaller non-profit organizations in outreach and advocacy efforts around a variety of issues. Salsa has been great for us because it so flexible and capable of many different types of outreach and advocacy. It has helped us with large scale campaigns and small scale, regular communication with supporters. We are even starting to use it for donor management. One really useful feature in Salsa is its ability to seemingly integrate into our webpage for advocacy actions, so folks can visit our page and take action without feeling like they're getting shuttled somewhere else where their contact information/identity may feel less secure. It is also fun to watch the action unfold and track response on the back end to evaluate the effectiveness of our campaign. The best part - if you run into a wall using the software, Salsa's support team is very quick to respond and amazingly helpful.

Nachteile:

Salsa, at times, can seem very complicated to use, but that is because it is such a powerful, multifaceted tool. And, like I mentioned, when it gets complicated, Salsa's support team is right there to help. One wish for the software would be that web and email templates could be a little more easy to put together, more flexible and more polished. This may speak more to my lack of design code knowledge than of Salsa Software, but I feel like my final html email products aren't as shiny as some I've produced in html email specific software.

Alan
Alan
Development Director
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Great product...great service!

4,0 vor 13 Jahren

Kommentare: I highly recommend DonorPro to all non-profits, large and small. The company cares about you and works with you to make sure you are happy and well-versed with their product!

Vorteile:

DonorPro is easy to use, and has many features, many of which I have not even explored yet. They are continually improving their product, and they have the best customer service department in the industry. DonorPro helps us do what we need to do efficiently and effectively. The auction module was amazing, and helped us effectively run our auction, thank our attendees, donors, and buyers without anyone falling through the cracks

Nachteile:

There are always going to be ways to improve a product like this, probably something different for every organization that uses it, but for the money and the flexibility, there is no better product out there.

Derek
Marketing Director in USA
Philanthropie, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great Value and Functionality

5,0 vor 6 Jahren

Kommentare: I would recommend this solution over the other available nonprofit management enterprise solutions on the market. You get the most functionality for the money and they're constantly expanding the software's ability and support.

Vorteile:

Almost all the digital marketing tools you'll need in one platform. Social media and email marketing, custom donation forms, drip campaigns, peer to peer software, event registration and donor segmentation. These are just the pros of the marketing side. The CRM, formerly DonorPro, includes robust reporting and tracking for all your needs from donation tracking to notes to event management, volunteer management and membership management. Truly and all inclusive system that is getting better and better all the time.

Nachteile:

There have been some growing pains that have been mostly worked out in the transition to convert DonorPro into the Salsa platform. Communication between the CRM and the marketing software is still not entirely fluid, but it gets the job done effectively after you fully understand the system from training. The social media scheduling tool needs a little work to get on the hootsuite or sendible level, but again it still functions well for an all-inclusive solution for no extra money.

Shauna
Executive Director in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Salsa Engage improved our event management and communication

5,0 vor 6 Jahren

Vorteile:

The event software allowed our small arts organization the ability to have online ticketing for events, which saved tons of staff time because they no longer need to take phone reservations. We have a better count of open to the public events also, because we ask supporters to make a no charge reservation online. The system put our e-mail communications together with all of our online communications. It is easy to use and the built in templates are simple to modify.

Nachteile:

The system works well for us and we regularly use all of the features. Our supporters like being able to access event registrations when it is convenient for them.

Geraldine
Event Team Lead in Kanada
Einzel- & Familiendienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great platform

5,0 vor 4 Jahren

Kommentare: Very happy we chose to use Salsa Engage as our database. Our team finds it very user-friendly.

Vorteile:

We are very happy with the ease of using this platform.

Nachteile:

The reporting function is always a struggle for us.

Antwort von Bonterra

vor 4 Jahren

Geraldine - Thank you very much for taking the time to post a review!

Betsy
Director of Advancement in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Behind the Times

2,0 vor 3 Jahren

Kommentare: Negative - we switched to Kindful and are thrilled

Vorteile:

I can't possible write 40 characters about what I like about this software.

Nachteile:

It's hard to rate Salsa Engage without rating Salsa CRM as we used them in tandem. Having these two "sides of the house" made me insane.

Kathy
USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great data base, iffy editor

3,0 vor 9 Jahren

Vorteile:

The ease of setting up and using advocacy actions, campaigns and petitions. Customer support has a very fast response, which is appreciated. The number of fields is great.

Nachteile:

WYS is NOT WYG. The editor is so hard to use that our staff refuses to use it. I would like to see more information easily exportable from a query, specifically state districts and ideally groups. I have found the custom report generator clumsy to use.

Danielle
Development Manager in USA
Landwirtschaft, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

No one on the team could use it

2,0 vor 2 Jahren

Vorteile:

Had the potential to give us a lot of donor management power. Had a lot of advanced features.

Nachteile:

It was so complicated to set up and understand, that despite it's potential, it was unusable for our team.

Kate
Director of Development & Communications
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Donor Pro - My Choice in Fundraising Software

5,0 vor 13 Jahren

Kommentare: I highly recommend you check out Donor Pro if you are looking for a database system. We've been so pleased we are having them design our new website.

Vorteile:

After seeing a demo of Donor Pro I felt no need to look further. I love the robust nature of the system and how easy it is to use. The customer service is exemplary. Switching to Donor Pro has helped me be more efficient in my use of time, keep all my records in one place, manage my lists more effectively, plan for stewarding my donors and even handle events. It is a super system.

Nachteile:

I don't really see any downsides to the product that I can testify too. I still have some trouble with running queries but that is more me than Donor Pro. If you ask the right question you will get the answer you're looking for. Customer service has always helped me out when I've gotten stuck.

Penny
USA
Bürgerliche & soziale Einrichtungen
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Very powerful but could be more intuitive

3,5 vor 9 Jahren

Vorteile:

Very powerful way to get out our advocacy alerts. I can easily target my audience with a specific amount of information (not too little, not too much).

Nachteile:

Not so easy to use. I'd like to take advantage of more options but just don't have the time to learn what I need to learn.

Diana
USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Salsa is a great tool for advocacy and organizing

5,0 vor 9 Jahren

Vorteile:

It is easy to access and has so many different ways of plugging in our network to advocacy or fundraising.

Nachteile:

Nothing that I can think of. I really enjoy using the program and feel that I would recommend it to others. I have recommended to others!

Kara
Executive Director
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

DonorPro Exceeds Expectations

5,0 vor 11 Jahren

Kommentare: Highly recommend.

Vorteile:

I've used a variety of donor software programs over the years and in my 15+ years of experience, DonorPro is the best product available. It is intuitive, easy to use, and it does what they say it will! We've been able to reduce fundraising expenses, measure ROI and better segment our constituents through our implementation of DonorPro. Their customer service is far superior to any other I've experienced, and although I've had few issues, when I have trouble, they are always responsive (extremely so). They "get" what we do as nonprofit fundraisers.

Nachteile:

none - they implement product improvements in new releases that reflect user input. Can't ask for more than that.

Kevin
USA
Bürgerliche & soziale Einrichtungen
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Long-time Salsa users

3,0 vor 9 Jahren

Vorteile:

Gets the job done! We send out monthly e-mails and it works, everytime.

Nachteile:

Missing the old founders. Wishing the product had more integration with email templates and an updated user interface.

Alison
Director, Community Advancement
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

In my experience, DonorPro is the best!

5,0 vor 13 Jahren

Kommentare: Highly recommend!

Vorteile:

I have used Blackbaud's Raiser's Edge and Results Plus, but have found DonorPro to be the most user friendly. And it does everything you need it to do! And most important to me, the Help Desk has been WONDERFUL. The next best thing is that they listen to you if you make a suggestion for an improvement; and they let you know whether it is something others are requesting and if and when they are working on making the change or addition. I wasn't with the Sisters when they did the conversion from Results Plus to DonorPro, but I understand it went very smoothly. I recommend DonorPro without hesitation.

Nachteile:

I have no "cons" to report!

Nicole
USA
Bürgerliche & soziale Einrichtungen
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

BCAC Review

4,0 vor 9 Jahren

Vorteile:

I like tracking emails feature, being able to tell if key constituents have opened your email or not.

Nachteile:

not able to attach other documents to email blasts

Stephanie
USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Office Manager uses multiple salsa tools

4,0 vor 9 Jahren

Vorteile:

eblasts are easy, donation pages are seemlessly integrated with our website

Nachteile:

getting donation reports in the format I would like is difficult

Sarah
Administrative Assistant in USA
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to use!

5,0 vor 5 Jahren

Kommentare: Overall, I have found it very easy to make four different websites for four different purposes. Each turn out looking great with minimal time and financial commitment!

Vorteile:

I enjoy how accessible this software makes website building! The templates they provide are a great starting point and very easy to customize to meet your organization's needs.

Nachteile:

I disliked the reports on the back-end. They seemed to be hidden and difficulty to navigate. They are still usable, but could be easier.

Antwort von Bonterra

vor 5 Jahren

Thank you very much for the review! We work hard to make sure that our tools are easy to use, and are happy to hear that you have had a good experience. Thank you, especially, for your comments about our reporting. Input like this is incredibly valuable as we make decisions about product changes and updates.