Nextpoint Erfahrungen

Essential tool for any Law Firm

Kommentare: My cases average in excess of 50,000 documents with some reaching 1 million (with over 1 TB held by Nextpoint for the past 4 years and all we pay is a per user fee each month.) Nextpoint has allowed us to review productions fast and efficiently creating production logs and privilege logs directly within the system as part of the export. This alone has saved us from requesting extensions of time and keeping our cases within the original trial deadlines helping our clients reach resolutions much faster. I cannot imagine not using nextpoint.

Vorteile:

In the paperless office environment we all live in it is essential that discovery not be priced per storage needs. Nextpoint's per user fee billing saves our clients money and helps us budget our discovery costs regardless of the size of the case.

Nachteile:

Exchanging documents with other lawfirms under an ESI agreement can be cumbersome as each platform determines the standard production an this has been a problem in some of our cases. The industry needs to agree on a single standard to avoid this or build in export templates for the largest services. With that said the Support staff is always there to help.

Processing Big Data Made Easier

Kommentare: We have experienced wonderful customer service with NextPoint, and are constantly in touch with our representative (or she frequently checks in with us to hear how things are going). The service and support is much different from our previous product, where it was very difficult to speak with our representative or receive help as needed. Our team has been glad to grow with NextPoint, even though many other ESI providers often contact us.

Vorteile:

We like that we have the ability to load, organize, and sort large amounts of data. This is our second ESI software to work with, and it is much more robust in its capabilities with managing data. It has the ability for trial presentation which essentially combines two products into one, and saves our smaller, boutique firm from needing to purchase multiple types of software for various legal tasks.

Nachteile:

The ability to process some Auto Cad files without customer support. As we mainly handle construction law matters, we work with multiple AutoCad files. We need the ability to process them independently and efficiently.

The Good and the Bad

Kommentare: A love/hate relationship. Easy to use once you get going, but it seems there are a lot of hoops to jump through to get the desired results.

Vorteile:

The ability to create folders for the different issues. The ability to easily produce a production set through Nextpoint to opposing counsel. Easy to upload and download documents. That it generates exhibit lists.

Nachteile:

That there is a litigation side and a discovery side and that they do not easily link or segue. That there are so many more steps to do something than most other databases. That you can't tag something and have the next document automatically tag/repeat the same tags, so have to code/tag each subsequent page/document separately. That searches bring back documents without the search terms. That you cannot just mark redactions and export them that way for attorney final review. That you cannot create issues on the fly. That there seems to be a lot of work arounds to get same results with most other databases. Not all columns of data can be sorted. When you adjust your document review columns, they don't stay adjusted. That exported PDFs, while searchable, do not highlight the search term(s) on the page and so you have to review the entire page. That the main dashboard that lists all the Matters is not searchable. That you have to create a project, then a discovery, then a litigation instead of just creating a project and uploading.

Next Point

Kommentare: It's been good though frustrating at times.

Vorteile:

It's fast. The process is usually very quick which is a huge bonus for us. The main database we use has about half a million documents, even more pages, and the database can give us results quickly. In addition, there are filter features allowing us to presort information that can be quite helpful for abbreviating searches.

Nachteile:

It's not necessarily accurate. We rely on coding in particular to find out whether a document is relevent or not. OCR isn't nearly as useful given the documents we have are historical and some hand written. The OCR confuses words and phrases sometimes. Also, I don't like the Boolean searches. There are times when the word 'and' or an ampersand is in the name of a company and there is no good way to add that to Boolean searches making them worthless.

User Friendly ~ Excellent Customer Service

Kommentare: The representatives at Nextpoint are top notch! They care about your success and the setup of your company. I've spent a decent amount of time in the program, but still consider myself a newbie to the eDiscovery software and all it has to offer. The more you utilize it, the easier it becomes and the more you learn. In addition, the associates learned Nextpoint in no time and all provided positive feedback on the ease of access and tagging documents. Nextpoint is a software that bridges the gap between someone new to eDiscovery, an advanced user or someone in between.

Vorteile:

First and foremost the format of training and ease of access for "how to" thereafter. The material to train is provided through short mini videos and accompanying articles broken down by category. This allows each person to go at their own pace. On our firm's last eDiscovery program the representative flew to our office and taught it in person. I was lost 2 hours into training. The next 3 days were a blur and I learned nothing. At all times Nextpoint provides access to their video/written guides (I've used this too many times to count!). They are precise and easy to find. Features to date that are beneficial are the analytics page for projects, OCR'd documents upon import, ability to search and create review folders based on that search, adding outside reviewers and reports on exports. Moving to a cloud-based system has been very beneficial for us as a firm. It can take longer for upload/downloading, but that's to be expected. It's more accessible for us and clients.

Nachteile:

-Documents export on a production in random order. It's a routine issue with opposing counsel (understandably) and one we have no control over. Nextpoint allows documents to be exported chronologically. Chronological is good, but only with the company or category by which it's associated (i.e., bank, medical, email, etc.). -There are no plans for HEIC files to be supported, so a document image is created. -Redactions are done on a page by page basis. Bulk redaction is a paid for service. Redaction features, in its full capacity, should be part of a user's plan.

Exceptional Support with Nextpoint

Kommentare: Unexpectedly pleasant, confidence building, aned educational.

Vorteile:

Nextpoint's most attractive quality is not its numerous industry-leading features; it's the first-class, personalized support provided by its competent and kind team. For small firms like ours, feeling valued by your software partner is just as important as the software fulfilling its purpose. The Nextpoint team consistently offers creative solutions for all the extreme edge cases we've encountered. We have never been left without a path forward on complex issues that fall outside the scope of standard eDiscovery software. If you value a white-glove, humanized experience, Nextpoint is undoubtedly the best option in the market.

Nachteile:

Pricing for near duplication searches can be vastly improved.

Nextpoint is great for mid-size law

Vorteile:

Web-based application and unlimited storage Unlimited training, both on-site and virtual Quick and responsive customer service, never more than 30 minutes to receive a response Ability to manage litigation database, legacy database and e-discovery

Nachteile:

Price per license, although the price is comparable to other database services Lag time for large uploads

Nextpoint Rabbits

Kommentare: We've been very pleased with this software. It's been easy to learn and sipper has been fantastic.

Vorteile:

The ability to easily review and produce documents.

Nachteile:

Not making the switch sooner. This has been such a time save

Nextpoint makes it easy to review documents

Kommentare: Overall, easy to use and quick. I've been able to set up the categories of documents I want, and the various levels of designation quickly. The program is straightforward and doesn't take a lot of time to learn.

Vorteile:

The layout makes it easy to search for and review documents. Actually reviewing a document and searching through it is also easy and quick.

Nachteile:

Batch reviewing/marking documents was a bit difficult. Also, the process to print out a pdf of a designated document was a bit difficult.

Good Reasonably Priced Option

Vorteile:

Ease of use - the software is very user friendly, searching is fast, bulk tagging very useful

Nachteile:

Certain useful metadata fields are hidden and there is no access to the back end of the database to make edits (such as editing productions, and re-upload load files); there are limitations to perform various tasks (maximum 5,000 documents) - cumbersome when you have very large databases

Beats law firm stalwarts hands down

Kommentare: Overall Nextpoint is just as capable, if not more capable, as Relativity. Having spent many years setting up, running, and working with reviews using Relativity, Nextpoint is far easier to use and manage. It's search functionality is also excellent, one of the most important features in review software. On top of all of that, it is orders of magnitude more affordable than Relativity.

Vorteile:

Nextpoint's software was very easy to set up for our team of lawyers across three law firms and three sets of experts and their teams. Everyone is able to quickly search and find specific documents across the millions of documents and gigabytes of data that we've uploaded into the review platform. Loading the voluminous and frequent productions from biglaw firms coming from two related and active along with from earlier related litigations has been simple and quick.

Nachteile:

There has been a learning curve from my past familiarity with Relativity but Nextpoint's support is excellent. Whenever I have questions they are quick to respond and very thorough in helping me.

Intuitive software. Excellent Customer Service

Kommentare: Nextpoint has been such a value add to our firm. The interface is very intuitive. We have had a higher user adoption rate since migrating our data away from our previous on-prem solution. We are utilizing Nextpoint as an enterprise level solution. We migrated 180 databases and are now up to close to 250. We give Nextpoint a workout daily and are happy with it's performance and general ease of use on both the user and the administrative sides. It was a big decision to make to migrate our databases, but it was very much worth the work! We have happier users and admins as a result.

Vorteile:

We love the mobility of access with Nextpoint. We also love the ability to link to any document, search result or document set to direct users to what you want them to see, share or produce. Nextpoint's customer service is unparalleled. The software is updated and refined based on customer feedback. They really value the customer experience. The software is so intuitive, we have been able to significantly decrease our training time, compared to our last review platform.

Nachteile:

We are looking forward to a more robust set of administrative tools. There are a few things that require assistance from Nextpoint and we look forward to being able to be more self-sufficient in the future. I understand these features are in the works.

Nextpoint works

Kommentare: Great account suppor.t

Vorteile:

Nextpoint offers a self-service review of your data early. At minimum it is a good early case assessment.

Nachteile:

There are features still in progress to catch up to Relativity but in general Nextpoint seems committed to receiving and acting upon feedback.

Great value ediscovery software with outstanding support!

Kommentare: Very happy with Nextpoint as one of our ediscovery providers, and our clients see tremendous value from using the software.

Vorteile:

The pricing structure of Nextpoint simplifies ediscovery and is a tremendous value. Nextpoint's customer service is outstanding and the software is continually improving based on user feedback. A valuable e-discovery tool for law firms of any size.

Nachteile:

The software can require technical knowledge and there is a learning curve, but there are ample training videos and documentation.

NextPoint is Great!

Kommentare: Really like it. Support team is fantastic and always quick to respond. The area that could be built out more is the trial prep portion. The database is great for doc review and organizing but when it comes to trial preparation, it could use some expansion of its capabilities.

Vorteile:

It's easy to use and navigate the entire database.

Nachteile:

Trial exhibit export and stickering is inefficient. If we had a way to bulk export and keep the family as one pdf vs exporting each individual family as one pdf.

Nextpoint Review

Kommentare: Our experience has been great. Our account manager has been very helpful.

Vorteile:

The web/cloud based dynamic and lack of need for "seat-fees."

Nachteile:

The possible removal of our "deal" - with fixed monthly cost, plus storage.

Y M Sandoval

Kommentare: I appreciate the ability to communicate directly with various members of the Nextpoint team. They also have Zoom chats with other end users to get feedback on their product.

Vorteile:

Ability to find documents and set up for document review. They are constantly improving the software and accept feedback from end users.

Nachteile:

Not able to rename files in the file room (document staging area) but that can be resolved with developing naming conventions when placing documents in staging area.

Great value for large volume cases

Vorteile:

The upload and import functionality is easy to use. The pricing structure encourages users to include all relevant content without regard for cost which is a great value.

Nachteile:

The search functionality is not that user friendly and can be rigid.

Great Product for Small Firms

Kommentare: Our two-lawyer firm has been using NextPoint for around six months. We have been able to bring the discovery process totally in-house instead of using expensive e-discovery vendors for large projects. It did take some time to learn the ins and outs of uploading loadfiles and productions, but for any moderately savvy tech person it should not be that difficult after a few tries.

Vorteile:

Allows large discovery projects to be taken in-house, relatively easy to use for reviewing client documents and exporting productions.

Nachteile:

Somewhat of a steep learning curve for some of the functions--such as uploading a "ranged import" production. Customer service is also not always the best, especially with lowest cost plan. A lot of self-study is required.

Nextpoint

Kommentare: We are a boutique firm and handle a limited number of matters in litigation. However, when we do there is always a large number of documents. Nextpoint was one of the first programs compatible with Mac so we signed on with them. Over the years the costs become excessive. We have tried to work with them, but their contracts are never quite what they say they are going to charge us.

Vorteile:

It is helpful in searching large productions and organizing voluminous documents.

Nachteile:

It can be very expensive and the fees mount up quickly.

Easy to Use Document Review Platform

Kommentare: I have been in litigation support since 2003 and used a variety of products over the course of my time. After several major players started to become less popular I looked for some alternative cloud-based solutions and NextPoint has been a great option. It is very easy to use, has amazing customer service, and most importantly the team listens to customer feedback and provides solid solutions to ensure that their software does what their customers need for it to do. It is always improving and a great tool for litigation teams.

Vorteile:

Easy searching capabilities, simplistic loading, and great customer support.

Nachteile:

They just fixed my major complaint which was the ability to highlight directly on a document. While there may be functionality that does not exist, I find the customer support to be extremely good at talking through problems and helping to implement solutions whether it be through feature requests or simply teaching me a different way to do things.

Best E-discovery Product

Vorteile:

Have been using Nextpoint for over a year and I must it's a lot easier to use than I thought. Great for document searching and document production.

Nachteile:

The import process could go a little faster.

Review from a small law firm

Kommentare: There is still a lot I need to learn but the training sessions have been really helpful. There is so much in the software that I feel I am not always using it to its full potential. Hoping to become more familiar with all the features the more I use it.

Vorteile:

The customer service is amazing. I often have to export groups of documents in a rush and rely on the Nextpoint team to help. They always do a great job.

Nachteile:

I don't use Nextpoint every day so I feel like there are a lot of features I don't take advantage of because I am not as familiar with them as I could be. The training sessions have been helpful but if I don't use the features discussed during training right away I forget what we covered. A cheat sheet or short handbook might help!

Foldering in Nextpoint is invaluable!

Kommentare: Very happy with the speed of uploads, usability of foldering.

Vorteile:

Foldering! This makes everything more intuitive. It makes is easy for users to immediately jump in and look at documents without any "training". Uploading files is quick and easy. Also being able to label, catergorize files during upload is great.

Nachteile:

The exporting is a little complicated. But once templates are set up it is easier.

Review for Nextpoint

Kommentare: I'm still learning.

Vorteile:

The ability to filter through documents and work from anywhere.

Nachteile:

The learning curve - there is so much to learn and most of the time you don't know you need to know something until right when you need it.