BookingSync Erfahrungen

The customer support we're all looking for.

Vorteile:

Besides the technical benefits - my most favorite thing is the outstanding customer support. In terms of property management software, BookingSync is WAY ahead of the competition when it comes to customer support.

Nachteile:

Can't think of anything right now - my only small complaint is that sometimes the admin area is slow to load.

User-Friendly Interface and Powerful Automation

Vorteile:

Its user-friendly interface and powerful automation features. The seamless integration with multiple booking channels makes managing listings effortless. Additionally, the detailed analytics and reliable customer support provide valuable insights and assistance, enhancing overall property management efficiency.

Nachteile:

One thing I liked least about BookingSync is that some advanced features require a higher subscription tier, making them inaccessible for smaller businesses. Additionally, the initial setup can be time-consuming, and occasional syncing issues with certain booking channels can disrupt operations. Multiunits are not managed.

Good user-friendly booking tool

Vorteile:

BookingSync is very easy to administer and quite user-friendly.

Nachteile:

BookingSync synchronization problems occur regularly

Nice product with changing pricing policy

Kommentare: Lack of Costumer service

Vorteile:

Nice product and helpful.Lack of costumer service. Not working on weekends

Nachteile:

Take care they charge you a price and then they change their prices. They start charging more for the same service.

Everything we needed, and there's plenty more to come!

Kommentare: We are another one of the ex-Kigo companies that got abruptly put out of work due to platform failure last year. In hindsight it was a blessing. In our search to find another platform I came here to Capterra and looked through all the reviews, studied each one, did a trial version of several and eventually settled on Bookingsync. We've never looked back. The first thing about Bookingsync that struck me was the ease of use and intuitive nature of the dashboard. Setting up a booking platform from scratch is a daunting prospect but I found myself very easily navigating around and getting setup with the minimum of fuss. When I did need help, there a chat box right inside the dashboard with staff ready to answer questions immediately. The customer care is awesome! We have 175+ properties across several cities and we like to push the boundaries of what's possible with technology so I had a lot of questions. Even though I'm a whole time zone away (I'm in South America, they are based out of Europe) I get excellent, timely responses to all my questions. When things get technically challenging, like our recent site migration, the CEO of the company personally handled my case and sat through the process with me over Skype. Support doesn't get much better than that! One of the things I like the most about the product is the way that is gives your the basic tools for running any sized business, then gives you the option to add applications as you need them. You can choose to add a website, channel management, revenue management, an owner portal and many other options, but only if your business needs to use them, otherwise it stays as a lean, simple to use product for a single home or a large property management company like ourselves. I especially like the Zapier integration that allows us to push booking data into Salesforce and seamlessly work with third parties. I really can't recommend them highly enough, and the best thing is they are still a young company that are developing more tools and integrations all the time. It's also cheaper than what we were paying for Kigo, for a much better product in my opinion.

Vorteile:

Ease of use and getting setup quickly Excellent customer support Flexibility of add-on software and integrations Great looking website out of the box with excellent SEO functionality built in

Nachteile:

Needs more features like reporting (but that's coming)

User since 2015, now we are done.

Kommentare: Too many bugs, post 2017 no feedback from large users was considered, every bug was expensive, support was (sorry) horrible.

Vorteile:

Back in 2015 I could get in touch with [SENSITIVE CONTENT HIDDEN] about all the bugs, work them out, find solutions. The website feature was great, then went down hill. Well, everything went down hill has they didn't scale properly.

Nachteile:

This product just doesn't scale to hundreds of properties, today we use Cloudbeds, not perfect, but very happy.

25 Days of Nightmares and Counting - Vacancy Rate Skyrocket to 60% and still increasing

Kommentare: In conclusion, if you are ready for a real challenge specially if you manage several properties, I only manage 16 and it has been a challenge for me, I hope at the end I can come back here and update my review to say it was worth it but so far I unfortunately can't say that, I just now was with Airbnb on the phone for an hour because guests are trying to book my properties but they are getting an error saying that the property is unavailable. I looked at my booking.com account rates to make sure it was good since no bookings are coming thru and to my surprise they are showing very old and really high rates, so my rates are not updating on booking.com either. I am spechless right now, specially because my setup was "COMPLETED" around Dec 1st as previously mentioned, I opened a ticket, attached the appropriate print screens, I requested to speack with the head of the company, and since I know they will take a few days to respond and honestly at this point with my vacancy rate increasing like never before I decided to document my experience on here to alert others who are planning to sign up to know what to expect and to also get the attention from the executives of BookingSync and hopefully ALL this issues can finally be resolved, and someone needs to be held accountable for all the revenue I have lost this month due to all these errors preventing me from getting bookings. Thank you

Vorteile:

-Friendly staff like -Several nice apps to extend functionality -Connection available to main channels -Their new inbox is a great feature (Only avl for airbnb and HomeAway) -Easy to connect with zapier to extract your data and connect other tools.

Nachteile:

-Very expensive onboarding, unorganized and unfinished, declared as completed around Dec 1st, you are told that BookingSync will handle everything for you, BUT... -2 Weeks later and my website was still not working, unable to take reservations or payments. -Got double booked twice as the connection with HomeAway is still not completed 25d later by HomeAway and icals were not linked by BookingSync team. -The synch connection with Airbnb takes hours to update a photo or a simple description update. -Stripe account was not working almost 2-3 weeks later -Small requests to update logos on the page and the emails not completed almost 2-3 weeks later -Rates not updating correctly on Airbnb from their internal PriceLabs and Wheelhouse apps. -Started using their rates table and after many days of playing with it I was able to get it to work. -Some apps were showing errors 3 weeks later like their Invoice app, so I was unable to use it. -Booking.com account still today with incorrect very old high rates. -Bookings appear and disappear from my calendar without explanation, without names or data. -Most support members takes around 2-3 days to get back to you about any ticket usually with more questions about the issue instead of providing us with a solution or some kind of insight, making the situation even more challenging. I must have almost 10 tickets opened already, I have used other PMS in the past and never had to open so many tickets.

Excellent Product with an Excellent Team

Kommentare: I started working BookingSync as a website developer and not a property manager. I have worked with many providers and their API - and I must say that BookingSync provides a very well documented API that is quite powerful and robust. Not only does their documentation make it easy to get started coding - but there is a wonderful staff on hand to help when needed. This is a rare find in the vacation rental industry - I really enjoy working with BookingSync because they are there when you need them the most!

Vorteile:

Robust API

Nachteile:

There are a few things in the API that could use better documentation (but it's still VERY good). I also wish there was a more basic authentication protocol.

I use this software to manage two properties.

Kommentare: Allows me to publish my properties on various platforms and easily manage availability.

Vorteile:

I think the customer service is great, and anytime I've had a problem the team has ben quick and friendly to help out.

Nachteile:

For me the cost is a bit too high, though for other users with more properties, this probably isn;t an issue.

Top class customer service

Vorteile:

Apart from being very easy to use , i love how easily and freely we can customize our website , but the best part is the customer support, truly wonderful

Nachteile:

Sometimes it's a little bit buggy but nothing out of the ordinary

Voilà enfin un mail intéressant ce matin dans ma boite !

Kommentare: Smily simplifie ma gestion au quotidien avec des fonctionnalités impressionnantes : génération automatique de contrats, synchronisation des résas avec les portails, réservation en ligne disponible 24h/24…
L'audit gratuit et complet réalisé sur mon site reçu ce matin met en valeur les points forts et identifie les améliorations possibles, comme l’optimisation de mes descriptions à seulement 30%.
Alors demain je décrits mieux les chalets !
Smily c'est une expérience globalement excellente qui apporte une réelle valeur ajoutée à mon activité grâce à sa praticité et son efficacité!

Vorteile:

L'audit gratuit et complet réalisé sur mon site reçu ce matin...

Nachteile:

Si j’avais pu recevoir cet audit avant… Un grand merci Smily!

Empresa recomendada

Kommentare: sempre utilizo para fazer buscas de locais de hospedagem, já reservei algumas através da plataforma

Vorteile:

facilidade de busca no site, variedade de destinos para hospedagem

Nachteile:

não possui destinos não muito conhecidos

Terrible - full of bugs - the customer support doesn't exist !! Slow/not effective !!

Kommentare: Bookingsync is trying to grow becoming a full feature PMS and become a Channel Manager too. Every potential customer probably is looking for a good, not expensive one step solution. Vacation Rental business is booming so probably their business is booming too. From all these facts probably starts the problem. I started to be an Host on Airbnb 6 years ago and at that time I was romantic … My customer should appreciate my rentals because so ….. nice and different !!!! Also if not really ,,,, Now we have procedures giving a service level as 5 stars hotels and we invest a lot of money every year to improve… I hope Bookingsync will grow enough to improve their procedures. Actually they are not big enough for what they want to be and don’t have a good customer service.
Is difficult to have a good customer service if you don’t have well trained/skilled people or the good one is busy …. but remember!!!! if after one month your ticket is not solved don’t try to make pressure. Go to be against your interest because they are touchy. I usually suppose that if I’m paying i'm the customer and someone is the service (is usually named customer service) and a customer have some rights too …. but is not a general rule…..

Nachteile:

Working with Bookingsync I discovered that if something is going wrong you easily loose more money than what you pay for them!!! I had wrong prices for bookings - has been so difficult to complete a cancellation procedure to have the calendar free again - I had rentals disappeared on Airbnb (offline) without a warning from anyone (I discovered by myself) because a “general error from Airbnb” (Airbnb has been for so long my main income so to be offline in April in Airbnb means to have a true problem). And anyone will ever recognize his mistake!!!! Or hurry up if something is really urgent !!!! Also for small things takes time. At the beginning I was not able to see the lateral menu in the browser (both Chrome and Safari) in portrait view on my iPad. Has taken more than one month to arrange !! I liked so much HomeAway because they are professionals: after the connection someone has TESTED everything with me: calendar - prices - payments - procedures. In Bookingsync they suppose to be perfect and anyone will ever test anything before to go on production !!! I had the feeling to be alone. And testing myself I found so many bugs !!! Connecting Booking.com I had the "extra guest fee” set wrong for 2 months. So I sold a rental for half the right price many times. I discovered the problem by myself !!! The notification system of Bookingsync is a good idea but you don’t really control what’s happening. You don’t know if the customer receive the message in his mail or inside the communication system of the channel and how he visualize the message. So if you have an hyperlink in html version the message can be viewed as plain text !!! and the hyperlink not working. I’m living everyday running behind my customer trying to get always 5 stars reviews to be a SuperHost on Airbnb. Do you want to know the end of my story??!! I made a bad review on Capterra where at the beginning I found Bookingsync and after 2 days they asked me to close my account in 4 days.

Great product and great service

Kommentare: What I like most about BookingSync is the ability to customize it (most of it) for our needs; including synchronization to other distribution channels and websites, pulling data into our backend database with their free API and using Apps such as Notifications to automate communications with our guests and owners. Plus having complete control to customize our website as we see fit is a huge benefit. There are a few features that are missing, such as a advanced property management, a more in-depth guest management and housekeeping, but their list of Apps is growing and hopefully in the future they will offer something. In the mean time, we are able to get around this with their data synchronization to our in house applications. The fee for the service is a fair monthly fee based on number of properties in your account, which I feel is a much better method vs taking a large commission from our bookings like some competitors do. Their support - even while being through a messaging app without the ability to call in, is also top notch. I feel their documentation for some features, such as the Notifications app for example needs improvement, but they are quickly adding features and I know they will update their documentation in the future. Overall, they have been a great team to work with and have helped us out when needed. I highly recommend bookingSync for any vacation rental company or individual home owner of multiple units. The common features are easy to use and quick to setup.

Vorteile:

Ability to customize it for our needs. The biggest winner is the ability to customize our own website as we see fit.

Nachteile:

Needs more documentation and a larger app section, which I know will come in time. The home owners section needs expansion, Notifications is a little confusing and needs documentation and we need more in-depth guest management (for instance fields for spouse, children, anniversaries, - more so than the one notes field).

Bad support and documentation

Kommentare: The synchronisation of availability and pricing of your properties/listings between platforms such as Airbnb and Booking.com

Vorteile:

Once everything is configured, it works fine. However, to get you listings (properties) synchronised with Airbnb, Booking.com and others, it takes quite a bit of effort.

Nachteile:

Their support is very slow to respond and it takes sometimes days! to resolve issues. The system is complex and it takes a lot of time to communicate with the support team (if they respond) to resolve issues. No mobile or responsive app as well. Overpriced.

Overall the automated messaging & one calendar view helps, but there are a lot of inconsistencies

Kommentare: automated messaging

Vorteile:

automated messages/notifications one view calendar ability for guests to pay outside of airbnb or vrbo

Nachteile:

customer service language / messaging barrier - it takes several people and tries for the BS team to understand what my issue is, is they even do understand. Sometimes I just give up... Integration with HomeAway isn't 100% and we are doing a lot more manual work Issues with software - at lot of times, either myself or my HomeAway rep notices issues with BookingSync before BookingSync notices them themselves.

Super system (Very well designed)

Kommentare: Ive been in the Travel business the last 20 years and since the last 10 years, I have opened up an apartment house. But having found booking sync , it really has been great. I am young and fairly fluent with Computers and checked and tested numerous booking software ( and used Kigo for over 2years). With booking sync they are fairly priced (fee is fixed, not like others charging per room per night) The service is great , as the chat function is within your system which is handy and its partially 24hr. I had a lot of technical issues due to migrating my bookings, which the team resolved easily and now offer a service to make this easier for new customers. (they are also thinking ahead)The beauty about the system is its automated from payments to notifications, to synchronising with channels. It really has given me more time to concentrate with my second job. When I get a booking, I know its safely imported and payment is taken automatically and notifications have been issued. There website builder is great(clean and modern !) and it cost very little per month) The other thing I like about the system is they have an app store , which means there is always something new in the pipline ! Along with a you tube channel and froms, I couldn't ask for more. Thanks Maud,Delia, Aline and all the team.

Vorteile:

Its Affordable. Service is great. Website builder is easy to use. It works fluently and covers all aspects off rental price structures.

Nachteile:

There is none Everything is covered in this well designed Software !

Service extrêmement cher

Vorteile:

l'ergonomie du site web pour les réservations en direct est très réussi

Nachteile:

Ils ont décidé du jour au lendemain de passer d'une formule à prix fixe à une formule au pourcentage du montant des locations. C'est un racket !!

A pleasant journey

Vorteile:

After signing the contract, I was quickly contacted by Onboarding Team to set up the different workshops. I was lucky to get my reps as my onboarding specialist. She was great, very helpful, kind and skilled. She knows this industry really well which helps a lot when setting up such a software. Besides, my reps showed interest in my business even though she probably works with a ton of different companies and this was much appreciated. She is reliable and also witty, which made the onboarding conversations very pleasant despite the technical side of it that can be a little complicated, everything became simple thanks to her! My onboarding specialist is not "just doing her job", she actually does much more than that. I cannot thank her enough for the great help she has been, and her patience with me! About the software itself I have to say I didn't get a chance to try it all yet, but I am confident that it will deliver!

Nachteile:

Nothing so far really. Maybe the fact that the WorkShops have to end at some point when everything is all set !

BookingSync ...... "The Best Find of 2016"

Kommentare: Whilst looking to update our website in early 2016, we stumbled upon BookingSync. At that point, naively, we were only looking for a flexible website format. However BookingSync were able to offer the complete website, booking, invoicing, customer database and channel managers all in one package. After a successful trial, we adopted BookingSync immediately, and have never looked back. The team at BookingSync customised our website at no additional charge. Since adopting BookingSyc, more than 30% of our bookings now come directly through our website. Something we were hoping for, but never really expecting, when up against the big Corporate giants. The Customer Service is faultless & impeccable, and they are superbly supported by the technical team. We now have 3 Channel Manager Agreements now in place, and they are all managed by BookingSync. We cannot believe our growth since teaming up with BookingSync, and it really was our greatest find of 2016. Thank you.

Vorteile:

The user friendly interface The flexibility & simplicity of the pricing

Nachteile:

Nothing

Only Trial

Vorteile:

I like most of the features from this software, but they're only for United States. I had to choose another one.

Nachteile:

The software is basic and it's oly prepared for american market.

appalling staff knowledge and set up process

Kommentare: We have had an absolute nightmare. The "workshops" to set us up were run by somebody who doesn't understand the basics of their own product. She went live with our properties and the nightmare began. All prices wrong (99 dollars on new years eve when should have been 399) and every other setting wrong. Guests started booking our properties in the dozens and we had to disconnect as fast as we could. Even then the damage was done, because they had synced without checking our settings, they were permanently overwritten and we had to rebuild all of the properties. We also had to cancel 20 reservations in a panic. They have given us another agent now who still doesn't understand the basic settings. I am having to write a spreadsheet for them to explain which settings are controlled by the channels themselves and which are controlled by bookinsync. The documentation and staff knowledge are that bad, you literally have to work it out yourself.

Vorteile:

the functionality looks good but it doesn't work

Nachteile:

the documentation and help is close the worst I have seen in 20 years of business. the translation of french into english hasn't been checked and their staff do not understand the basics of this software

First successful experience with a vacation rentals software!!!

Kommentare: I started 3 years ago to work in this industry. Discovering all the avantages as well as all the difficulties such as how to follow more than 20 properties advertised on 10 different portals? It is more than 200 calendars to update regularly.
With further experience, I have been introduced to this new software which allows today to manage your properties all along the season. Thanks to a very useful Month of free trial, I learned how to use and navigate the various options and for a newcomer like me I really enjoyed the easy and logical organisation of the software. Booking sync just changed my way of working and my life!! Today, following the portals you are advertising in, all calendars can be updated automatically just by updating this software and that is just magic !!!
with the time a lot of different options started to appear and be developed and improved: full synchro with few portals, rates management, facilities, your private website generator, pictures etc ' the list is quite long and keep improving every day. Finally and not the least, I have to say that the customers support is maybe the key success of this new system! first, there is rarely any problems and when you do have one or just questions, the team is really reactive, kind and patient ' quite a miracle when we know the rush of the peak season for all the rentals managers :) I didn't really try any others software similar to Bookingsync, at the same I don't have any desire to look somewhere as I am really very happy with the freshness of the team and the ideology behind the company as a big part of their incomes will be redistributed to association and organisations dedicated to help the environnement and the earth.

At the end it is all about customer service!

Kommentare: We are property manager, agency and property owner. We cover three business models in VR industry and actively operate in three languages with customers on multiple channels. We use Bookinsync on most of our processes and keep integrating and semi/automating them on a daily basis. When I look back now I see what is the most important feature od the provider - their Team. We chose Bookingsync because they never said something cannot be done - they digged into our process and always delivered the solution that worked or even improved our processes. Having a flexible partner, open to new ideas means that you are able to implement them and grow your business with less manual work - meaning less staff on the operations. Today we are able to focus half of the team on new projects due to streamlined booking process which is, at the same time on another level then before. From beutifull HTML emails we send, to automatization of notifications (we created 32 automized notifications in three languages for guests, owners, cleaners and our employees). We can easily put the booking in over mobile devices and manage it. Payments are automated (we use Paypal) and guests receive all the documents within a minutes from the update (payment received, personal data sent, voucher etc.) Having system like Bookinsync which evolves with you and your customers makes our life much much easier, repetitive tasks gone and our employees motivated to implement new solutions. We are happier then ever and beside being happy we still grow 30 % each year with the same team. And not to forget, our quality of life changed. Special thanks to Florian and Maud - this two never fail to make our day.

Excellent software to boost your bookings

Kommentare: Excellent as it really helped to upgrade our business, with a reasonnable cost. game changer

Vorteile:

After long benchmark and some tests we choosed bookingsync tot manage our rentals. Solution is great and easy to use. It helped us to reach 30% more clients. It is a great software we use daily.

Nachteile:

It can sometimes get a little slow, and few features could be optimized.