Axxess Home Health Erfahrungen

Seamless

Kommentare: The product is the absolute best I have found. Customer service most generally answers in 30 to 60 seconds, and 99% of the time solves my issues then and there. We are very pleased and have been courted by the "K" people, but we will stay Axxess!

Vorteile:

Ease of use, very user friendly. New clinicians require a short time in training as it is very logical. Axxess offers a complete and concise answer to Cost Reporting and Quarterly Reviews. Our clinicians use the tablet and mobile apps and are able to complete the visit note, orders or find information immediately. As Administrator, I am able to run reports frequently to assist with payments, visits, financial, billing and many others that are essential to my position.

Nachteile:

Some reports could be customized a bit but I can't think of anything serious. A little difficult for clinicians to use Electronic Visit Verification and was the only thing I have ever asked Customer Service to explain that the agent was not able to do so. But, we need real signatures according to our consultants, so that is very minor.

Good starter

Vorteile:

I like the layout of charts. It looks simple and nicely organized. It's easy to schedule visits, and review the record of each discipline. Axxess has tried hard to respond to the change of regulations and modified the format of the documentation to meet the requirement. They have offered more webinars lately to educate users. They also have CAHPS services as well. They automatically generate the list of patients and send out the survey. It's convenient. You can also see the details and review the report.

Nachteile:

I have a feeling that their help center doesn't have enough staffs. When you call them, it takes time to be connected with the representative. You can create a ticket for the issue you have, but it also takes some time to resolve the issue. With the recent updates, there were glitches. I informed Axxess and they are working on it. However things are not resolved yet. The fee for Axxess CAHPS service is higher than I used to pay to the previous vendor.

Therapy staffing company for Canyon Creek Home Health

Vorteile:

Its easy to use and simple. Some of your webinars are quite useful. Thank you for this.

Nachteile:

1)Why, Why WHY do you send so much marketing information to us?? We like the software fine. We already pay for it. Why do you think you need to sell it even more? 2) THIS: I've been doing some chart reviews and noticed a few things from my PT's notes. Daily note issues: No place to add narrative under Homebound Status. Several of our companies have had audits and been dinged for this when clinicians aren't adding at least two reasons for HB status. One should based on the disease process and the other on a functional deficit that makes them homebound. The explicit instruction from the Home Health section of the APTA is to include items such as dependence on caregivers for management of assistive devices, supervision due to cognitive issues, etc. I would like to coach my clinicians to add this somewhere in the narrative or to ask Axxess to allow this. Any suggestions? How are other clinicians addressing the goals in their notes? While there is a 'progress made towards goals' section, I wasn't able to get the goals to copy and past into the narrative of my notes. No section to document coordination of care between disciplines, family, MD or ALF staff. I added this to the narrative but it would be great to cue the clinicians for this. Discharge summary: This is a light functional eval but without a treatment note, space for vitals, etc. Is there supposed to be a daily note attached to it? No way to compare progress since admit or towards goals. No place to document coordination of care for d/c planning - I added this to the narrative No cueing for discharge instructions to patient. Here is a response with tips from another admin here in the valley who uses this system: - Home Bound Status: it will flow over from the nursing assessment and must be modified there. This can be accomplished through staff training as well as quality assurance activities when processing the 485. -Goals can be copied and pasted from the therapy assessment. Go to the patient's chart, then the printer at the right of the assessment, then copy and paste onto your note. It will be on everynote there forward so long as you select the "copy previous note" from the upper right hand section of your note. -Communication comes through the communication tab in the patient's chart. You can select who you want to be included. This proves communication between disciplines. It goes out as secure emails to each person you select. I love this communication. - When you select the "view previous note" it will pull over the note you select so you can compare progress. - Yes, there is a discharge note per discipline, or you can use a regular therapy note. -Discharge instructions to the patient are on the discharge or transfer summary. You can build templates to drop down frequently used verbiage or use the templates already loaded. I don't like the templates - too wordy.

We have used Axxess since April, 2015.

Vorteile:

Ease of use for clinicians- have had no complaints. There is a lot of good information availalbe through the on-line support. We have had very infrequent software problems, and when they did occur, they were fixed quickly. The ability to create the careplan as you go through each system is a nice feature. The alert for therapy re-assessments due is helpful. As far as price, Axxess has a nice option to be able to pay per user. Overall, I am very happy with Axxess, and I have used many different home health software companies over the years.

Nachteile:

We would appreciate the ability to create agency-specific documents. There are some very useful reports that could be included- specifically, patients per diagnosis and improve/decline on outcomes with D/C OASIS. There are some places on the OASIS where there are a limited number of characters allowed and/or no comment section (such as GU system). It would be greatly appreciated if Axxess would send notices when there is going to be a software change. The latest change on documenting immunizations is not user-friendly at all, because if you don't know the date of the immunization, you cannot document- it is rare that a patient knows the exact date of their vaccinations. The billers are not happy with this software's ability to manage insurance cases.

AXXESS is by far the most user friendly EMR for both nursing and office

Vorteile:

Ease of use for nursing, billing and scheduling. The number of reports available to run is outstanding. Nurses love the app for their phones, everything is at that fingertips. AXXESS is ahead of the curve in technology with the announcement of AXXESSCARE - I do believe this will truly change health care and it's delivery providing excellent care to patients with a decrease in workload on office staff. I am proud to be a part of this exciting company!

Nachteile:

Need to be able to customize - I am agency that deals with commercial insurance and workman's comp patients and our choices of OASIS is very limited.

Easy Functionality for even a non-tech computer person like me.

Kommentare: One of my basis in choosing Axxess for our organization depended heavily on the feedback of our visiting nurses that works with various Home Health Agencies using other electronic software. Their #1 choice is Axxess.
After a year & 1/2 of using the software, we had our unannounced Public Health State Survey. I had mixed emotions & unknown fear because it was our first survey using electronic charting, then when the State Surveyor knew that we are using Axxess, she commented " I like Axxess!".
Because of its easy functionality, our clinicians have more quality time in caring for their patients, easy access to their Plan of Care, Medication profile, with more effective & meaningful documentation submitted to the agency.

Vorteile:

User friendly, easy to use.

Nachteile:

OFFLINE CAPABILITY.

Kommentare: Our agency consists of a main office as well as a branch office. We serve all types of patients. We began searching for another software after realizing that adding the point of care aspect of Allscripts would be very tedious and costly. We looked at several different home care software solutions before choosing Axxess Agencycore. We spent time carefully looking at all aspects of the software. Our goal was to find software that was user-friendly, easy to start up, as well as web based point of care. We found all these things to be true with Axxess, and to our surprise, Axxess was the most cost-friendly as well! We implemented Axxess Agencycore as our patients were either admitted or reverted for care. Our users were able to quickly learn how to complete their notes, and scheduling became a breeze! My staff was happier because they could access the patient's charts at any time and they could either document with their tablet, notebooks, or netbooks while making visits or when they got home after seeing all the patients. Our order tracking also has become much easier with this system. We no longer have to use a notebook to record when orders were sent, and resent, and finally received. As with any software, there were some initial and ongoing questions that came up. However, when I called the support line, there was always a friendly person on the other end of the line who was eager to help answer my questions. I can continue to call the support center if I have a question and there is no additional charge. Because of the Axxess software system, I can now schedule in a fraction of the time, QA all my employees documentation in one place, track the status of the notes done, and look at all my patients charts with no trouble. The reports for tracking and payroll aspects are also a huge benefit for me. Overall, I would rate Axxess Agencycore as the best software I have used in my 19 year home health career.

Leaves very little to be desired.

Kommentare: From installation to setup to educating our staff on how to use Axxess, and every step in between, Axxess has been wonderful to work with. Like with every software, you'll need to get used to some things, but once you master the system, it's nothing but smooth riding. You can customize everything from notes to pay rate on the different type of visits. Scheduling is a breeze, and billing is exceptional. QA process recently got a wonderful upgrade and has been most helpful. Thank you for creating Axxess.

Vorteile:

It is easy to use. You can open and work on multiple windows at once (unlike others).

Nachteile:

Print cue is complicated. Requires multiple clicks to get where you need to go.

administrator

Vorteile:

User friendly, Greatest strength is the interface for performing all clinician progress notes, Oasis Etc. Customer Support is always available to help you and resolve the issues, (if you may have one.) they are very professional and the wait time is very reasonable compared with others. Stays on top of regulatory changes with smooth updates. New Agency training experience was amazing (Vareena) help us with every question and even when the agency finished the training, she has always been there to help us with new updates etc. I really recommend Axxess to be your EMS solution for Home Health.

Nachteile:

Haven't found any cons in almost 1 year of use with Axxess. The software has exceeded all my expectations.

TERRIBLE

Vorteile:

dashboard is easy as well as layout of software is easy but other than that it is not worth the money.

Nachteile:

crooks - charge more every month and keep finding ways to increase the monthly rate.. STAY AWAY! it takes too long for clinicians to document, evv signatures cant be removed, etc...

Worst Customer Service center in the business

Kommentare: If you never need assistance, the software works as it should but once as there is an outstanding problem, good luck with anyone helping you with your issue... they don't care about their clients and just want to automatically debit accounts for monthly fees which is their main goal at all points in time.

Vorteile:

The billing software was generally good and easy to use until the organization decided to raise the pricing to use the billing only software 250% after which we exited our relationship with the company entirely.

Nachteile:

Customer service representatives NEVER call you back when detailing an issue with the system. I have had a problem after terminating our use with their billing system for 3+ weeks and they still have not contacted or attempted to resolve the issue. The customer service line are message takers and can never resolve any issue themselves, and always state they have contacted the department associated with the issue but you never receive a call from the department that can actually help you with an issue.

Started out strong but fizzled out

Vorteile:

When we started with the company in 2013 we were somewhat pleased with the software. It had it perks.

Nachteile:

This software had us so out of compliance with the COPs and state regulations that it has taken us 7 months to begin to get back in to compliance. We had to change software in order to do this. Then we had a nurse who was not doing her job and using the copying feature which we were advised was a great thing by Axxess but ended up getting us further out of compliance. The customer service was horrible and my staff and I not only called, emailed support but upper management without calls back or follow ups. After stopping payment they shut us off midday jeopardizing patient safety. We pulled our records but most were corrupted and blank.

It is Simple

Kommentare: In its simplicity, it is very step intensive, it does not think for itself. Everything it does has to be directed by the user, at the simplest level. A good system would let you set up preference at one time for each insurance and then the system would take that information and use it to simplify the steps. This system does not! For billing you have to manually create every claim, for every patient. It does not allow for mass billing, of billable visits, or multiple claims at one time. What I used to be able to accomplish in a day with my old system now takes me weeks. In this system, you cannot search by invoice number or track anything accurately. When you post a payment, you do so in each claim, and you physically have to go back in, find the claim and mark it paid. Everything is simple, not hard, but I might as well go back to paper. Everything has a work around, because nothing works the way it was intended! Very, very frustrating, especially on the accounting!

Vorteile:

Its Simple to learn

Nachteile:

See the review....

Generic Lower Priced EMR system

Kommentare: Overall affordable lower end of the EMR systems, very commonly used in the home care industry, get what you pay for kind of a program. Fulfills all of our basic needs.

Vorteile:

Easy to use, and easy to educate those on field visits along with those in the office. Recently underwent a transition of EMR software from one to another and was easier to input new information into axxess in comparison to our previous EMR vendor.

Nachteile:

Horrible customer service. They go through periods of not answering or answering but the tech on the line does not know what the question is and/or what our home care needs are to properly answer

Crooks basically

Kommentare: It takes too much effort to watch over these people who are not trust worthy at all. I plan on switching as soon as my contract is up. They renew contract for every little change you make to the agreement locking the client up for another whole year.

Vorteile:

Software is decent but service and people working for the company aren't. Other than that most of the other software can do same things as well.

Nachteile:

Accounting Department is a rip off - with really long wait times trying to get a hold of them. They overcharge every month! they also force you to buy products that are not needed, i do not need Evv or dde but i need to purchase it and pay it every month to use the basic product which is total rip off.

Not keeping up with the Home Health industry

Kommentare: This software has many unintuitive and serious flaws are present that Axxess has been slow to address, if at all.

Vorteile:

"Windowed" environment in browser allows for multiple windows to be viewed at once. Cloud based functionality means you can work anywhere, anytime.

Nachteile:

Restrictive, system-wide lack of intuitive ease of use, built in reporting features are severely lacking.

Essential to what we do...

Vorteile:

I really like the scheduling aspect of this software. Gives you lots of options without being overbearing. Easy to use functionality.

Nachteile:

There is not an option to change a user's email on the front end. The developer has to be contacted in order to change an email address. Seems like it should be easier than this.

Amazing software which we are still not utilizing to its full extend :)

Kommentare: I am utterly grateful for all the amazing support personnel - knowledgeable, helpful, professional, kind, patient - ALL of the above
One of the best is CeCe :) Thank you

Vorteile:

Intuitive Broad range of business areas from an intake, referral, throughout the clinical and administrative

Nachteile:

Lack of access to our own Raw Data Bases, therefore impossible to generate our own reports Most of the features have to be operated using mouse and keyboard - not very convenient - more should be accessible from the keyboard !!!! Time for Billing & Payroll is calculated based on EXTENDED HOURLY VISIT however it seem more accurate if it was calculated based on the Verified Visit Log

Absolutely horrible customer service and major reliability issues.

Kommentare: Do not waste your money and your time on this company. I would not recommend this software to even my competitors. I have had much success using Kinnser.

Vorteile:

It was easy getting in touch with a sales team and they were very eager to start services. What follows afterwards is a whole different story.

Nachteile:

Expect to wait over 45 min to 60 min for anyone to answer their phones. Worst customer service from an "established" company. Major glitches with the software. Hours of clinical charting disappeared and nonrecoverable due to changes with the new COP. The new Medicare COP was announced in 2017, yet in 2018 the software is yet to be reliable.

Less Canned

Kommentare: Definitely better than using a spreadsheet to maintain records. I hope to see functionality improve so it will work better in connection with other software.

Vorteile:

I like that it holds information for patients, employees and Billing.

Nachteile:

Can not customize queries to get information the way you may need to look at it.

Lots of potential

Kommentare: Overall great for the cost to us. Need more speed in developing commonly used functions.

Vorteile:

Housing all of our patient and employee data in one database. Billing and payroll exports.

Nachteile:

The clinical POC documentation and app functionality have been a long time coming. We need it yesterday.

Software is good, customer support is bad

Kommentare: Why is Axxess not willing to send notifications when there is a software change in billing?

Vorteile:

Easy to use, all inclusive software. Allows for patient signature and for staff to complete paperwork on phone.

Nachteile:

We receive no notifications on changes to our billing by AXXESS. We find out when our claims are rejected by insurance companies, costing months in delayed payments and time to figure out what changes Axxess made but did not bother to notify us of.

My experience has been very strong with the software

Vorteile:

Easy to use skilled nursing notes allows me to complete the task quick and easy allowing more time for patient care.

Nachteile:

At times can be hard to navigate through the different pages always having shuffle screens by closing and reopening screens.

Channa Williams lvn nurse auditor/nursing supervisor

Kommentare: customer support have been working closely with us.

Vorteile:

I like the user friendly software.Ot is very easy to teach employees how to use the after. I have been continuing to re educate the staff on new issues and resolving problems within the app.

Nachteile:

There are a lot of glitches which need to be resolved in the app and web axxess. It does its job just need to resolve the issues as quickly as possible.

AXXESS DDE ASSISTANCE

Vorteile:

USER FRIENDLY AND PUBLIC RELATION ASSISTANCE/CUSTOMER SERVICE IS SO GREAT AND KNOWLEDGEABLE. EVERY THING IS MADE EASIER AND SIMPLIFIED. YOU KNOW EXACTLY WHAT YOU BILLED AND HOW MUCH WAS MADE FOR THE CERT PERIOD: WHETHER YOU ARE LOSING FINANCE/MONEY. IT BREAKS DOWN EVERY THING, AND IT UPDATES YOU ON A DAILY BASIS. EVERY THING IS CLEAR AND IN FRONT OF YOU. NO GUESSING GAME. VERY SOPHISTICATED BUT YET USER FRIENDLY. THIS SOFTWARE MAKES YOU ABLE TO MANAGE YOUR FINANCE/ACCOUNTING DEPARTMENT MORE EFFICIENTLY.

Nachteile:

TO BE ABLE TO SWITCH BACK TO AGENCY CORE. I KNOW CONFIDENTIALITY IS A MUST WITH YOUR COMPANY, BUT IS THE PASS WORD CHANGE WITH YOUR EMPLOYEES OKAY? SO FAR, I DON'T SEE ANY ISSUES. I HAD A CONCERN TODAY AND IT WAS RESOLVED: UPDATING MY DDE PASSWORD AND HOW TO CANCEL A BILLING.