Phorest Salonsoftware Erfahrungen

Man kann jeden vor warnen

Kommentare: Ganz schlecht

Vorteile:

Nichts .... bin sehr enttäuscht! Habe es 2 Monate ausprobiert.. habe meine ganzen Daten noch nicht ... ganz schlechter Service

Nachteile:

Ganz schlechter Service , sehr teuer und kann jeden nur vor warnen

Very Happy

Kommentare: I am very happy to have signed up to Phorest. The members of the Phorest Team I have dealt with over the phone have been extremely helpful and respectful of my needs with my business and I think the Software itself is fantastic. Would definitely recommend.

Vorteile:

I own a small salon with myself as the only staff member so I use Phorest in the capacity that I require. It is super easy to navigate...has many many features that work around your business and it seems that everything to grow and support your business is covered by clicks of a button. The fact that you can so easily personalise your settings/marketing tools in the Phorest program to me is very much a standout feature.

Nachteile:

I really like this software and it's features.

The best software ever!

Kommentare: Always brilliant, always efficient and never disappointed.
The system really is way ahead of any others on the market. It offers everything a business in the beauty industry would need and more.

Vorteile:

The ease of it and the reporting is excellent. It is a simple, yet really efficient system, and does everything I need for my business. I like the fact that the brand is honest, and doesn't rip people off to get a decent system, yet offers payment programmes to enable a business to be able to afford the best system within the industry. Everything about it is brilliant.

Nachteile:

Nothing really. Cant say I have got any cons. Anything I have suggested or requested on user voice has been implemented. The only thing I have ever found disappointing, was the tone of whoever was responding on user voice. They seemed more technical than customer focused, and came across rude and actually a bit obnoxious in their replies, which is very unlike the Phorest communication you normally give.

Unprofessional Company with hidden charges and poor data management

Kommentare: I have had this software for over 5 years and they are only interested in how they can make more money out of their clients. They charge inflated prices for simple things and hide the charges so you aren't aware of them. They introduce new features which sound great but in reality don't work and then charge you a higher subscription for their software for the new features when don't work. For example they introduced a feature called client reconnect which is supposed to text clients when they are overdue their appointment but it just doesn't work, yet they charge an extra £40/month for it. Also if you have multiple sites, none of their reports or stock inventory work across multiple locations so you have to go into each location to run reports or get stock information which is very time consuming. It also doesn't link into any other software or marketing software so you have to do work arounds and manual exports if you want to use your client data in facebook or email marketing. The email and text marketing within Phorest is expensive and poor quality compared to industry specific software so another downside to Phorest. There are many much superior softwares available that are cheaper, easier to run and integrate easier into other business softwares. Having stuck with Phorest for over 5 years now I wish I had made a move to better software years ago.

Vorteile:

The appointment diary is simple and visual but basic. There is an online reputation manager which helps you manage your online reviews but now I have seen what other systems can do I think it is basic and its only available when you are on their most expensive package.

Nachteile:

The company has hidden charges which they deduct at source so you can't see them or audit them. They consistently over charge and apply higher charges to bills than your original contract and insist on payment by direct debit so its not easy to detect them. They manipulate your data without knowledge or consent, for example they opted many of my clients out of being able to receive marketing information without my knowledge, I only discovered by accident and it turned out to have been an issue in their software which they denied to begin with but then had to admit it was their fault. I have no idea if they corrected the fault just with my account or whether other customers who have been affected but are still in the dark. A few years ago they made a major to how their online booking system worked, but didn't inform any of their clients so all our online bookings on our website went down and again it took a few weeks for them to admit the mistake was theirs, but it still cost me thousands with my website developer to re-design my website to overcome their change which is incredibly poor change management and poor knowledge of their customers and how they use the software.

It's very "blonde" Friendly

Vorteile:

It is a very straight forward to use and most definitely better/easier than any other system I used over the years. The team are so friendly /helpful.. you can be very tired at the end of a 10-12 hour day and maybe your cash up isn't going to plan. I've called the support team with such silly questions, if I can't figure out something from pure tiredness and I'm always treated with such politeness/and I'm not felt in any way that I have annoyed anyone. I also love all the reports, available to me. Just to be able to see how some staff are doing or product sales or overall takings..

Nachteile:

I'd love to see more of an easier approach to showing if the client was new or old when they check in, and also if they have had a patch test with us or not, especially for hd brows and waxing. (I'm saying that maybe there is something that's as clear as day but I've just never been shown how to do this)

Bowled over by this system after 23 yrs of pencil & paper bookings. Glad I made the leap to Phorest

Kommentare: Professionalism and accuracy along with lots of feature just starting to enjoy.

Vorteile:

The speed I can make bookings and changes. Clear, straight forward screens, easily understandable and visible. Great marketing features which I know will bring big changes to our salon. Great staff reports showing clear results of sales, targets and utilisation - a real help for one-to-ones. Appointment reminders and email marketing are a great feature which I am enjoing learning to use. Can wait for all the positive changes Phorest will bring our salon.

Nachteile:

One or two niggly things on the screen but all about personal preference. I'd like a time scale on both sides of the page, and the hours to be shown in bold with the quarter past half past and quarter to in normal size. When I make a few selections of treatments for a client and she changes her mind the timings don't automatically bunch together - for example if the client selected an hour treatment followed by a half hour treatment the system would say book 3pm for the first and 4 pm for the second, but if the client then changed her mind with the first treatment and changed it to a half hour treatment the system keeps 3pm for the first appointment but leaves the second appointment at 4pm whereas it should automatically shift it up to 3.30pm. The only other thing we'd like is a page down button on the key board - out laptop isn't touch screen and the mouse is only a pad - it is difficult to slid up and down the page while holding a phone in one hand!

Easy to use, amazing after sales team

Kommentare: I was recommended by a customer of mine who loved their system. I called the number listed on the website 3 times with no answer and no answer machine facility. I then filled in a contact form and someone (Brian I think!) called me straight away and apologised for the phone technical issues, they explained everything really well to me and I felt that this was the right system for me and loved the philosophy of "Let's Grow." I booked an appointment to meet with a sales rep. When the rep came, I felt a little disappointed, he wasn't really that friendly and I felt like he sped through some of the features. A few of the questions I asked he answered with "the trainer will show you that on the day" which wasn't really what I wanted to hear when I was debating wether or not to spend a lot of money on a system. I asked if I could apply a 25% discount to group of customers that have used me for 10 years and I was told "No, you'll have to do that manually for each one, each visit" (the technician today laughed and told me of course I could :) ) When I saw my customer I told her about my bad experience and she convinced me to try again (so you need to thank her- (Tej & Co)) and said she'd had nothing but good experiences, so I decided to give it another go. The technician Dave who came out to me today was amazing, really friendly and so helpful, answered all my questions and went out of his way to give me contact details and then help me again at 7.30pm to set up my home computer. He is a real credit to your company! Everybody else that I've spoken to either over the phone or via email have been great, responding quickly to everything and again really friendly but professional. I haven't heard from the rep since the day I paid my deposit, and I feel like that says it all. I never write reviews (least of all bad ones!) but I truly believe that without that recommendation or your other staff I wouldn't have come on board with Phorest, and that would have been a massive shame- I've only had it 12 hours and I love it!

Outstanding

Kommentare: Phorest was easy to deal with from the word go - down to earth, understanding, and trustworthy. I suffer from learning disabilities and Phorest staff are so patient with me and really help me to understand anything I need. They are right there for me even down to the stupid things like how do I open something. Or where to find something. This was a big step for me and Phorest made it so easy. It's so good I tell everyone about it. I love it and to know I have it makes me proud.

Vorteile:

I like that the software is easy to use, nice and bright, colourful, and it changes all the time. I love how it saves looking at the same screen all the time, and Phorest listens to the client base and changes things when they need to which I think is just amazing.

Nachteile:

I don't like the fact that there our little bits in each section so you have to really search for some things to find what you want. And I don't like that it doesn't come with a spell check as this would be so helpful.

This Software Rocks!

Kommentare: Its been a fantastic transition from MINDBODY software to PHOREST . The Team at Phorest is nothing short of brilliant.
I Just want to share Two things. 1 the software 2 The support.
1. I have been using Mindbody for over a year. I have a medium size staff of 6 stylist in total and depend on a full management software to manage my small salon.
Honestly you cannot even compare the software, Phorest is way more complete, and is made for the hair industry. It works so well, No bugs. The software never crashes. It works smoothly.
Its really simple and easy to navigate, book appointments , run reports.
I wish I had found the software ages ago! My old software was crashing and full of bugs, constantly on the phone trying to fix an issue on the site that was the software.
They have amazing social media integration. Marketing is all worked into the software, and very easy to use. They have great email campaigns all built in.
Well I could write a full page here but will move quickly to point 2.
2 The service and support is amazing, we have had ongoing training for all our staff, If we are stuck on any difficulty amazing support is just a call away.
I Am looking forward to making full use of this powerful tool in my Salon, and looking forward to growing my business with Phorest.
Thanks to Daniel , Shane, Barbara, Martha Helen And all the guys at Phorest for all the help support and training. Looking forward to growing with Phorest.
Matthew Jonathan

Vorteile:

Easy to use. A complete system. Great support

Nachteile:

None

Good Software but it can be better

Vorteile:

easy to use , one of the best software in the market , support team is great , cost effective , upgrade with new feature and improvement is always a plus .

Nachteile:

few general things are missing , it is always good to wok on big improvements but its also important to work on few general things too for example Paymentmate software from phorest needs to be released Please bring reprint receipt option on appointment page Please add currency calculater on cash up user voice needs to be redesign

Great company, great people, great service

Kommentare: When choosing to go into business it was important for me to do research on salon software systems. I looked into the pros and cons of a few different companies. A couple of the things I took into consideration were the start up costs and how the company can help us grow. Phorest came out out on top by a mile. The start up cost where competitive and came with benefits that other companies where not offering (at the time) A few of the key things that where important for the business in my point of view are our online presence. Phorest a comany in my opinion are forward thinking they provided us with the means to book online directly too our appointment page, a salon branded app along side the option to post our feed back directly to facebook, Twitter and Pintrest. This has served endless benefits for us. It's provided us with new clients who have found us directly from Google based on our facebook reviews. Not to mention the benefits of having those reviews In the first place good or bad. The level of customer service received every time we have contact has been inpecible to say the least. Always greeted with a friendly voice at the other end of the phone and any and all issues are resolved promptly. There level of comunication is high and you are never left wondering what's happened when in the unfortunate instance of a glitch in the system. It is very clear they are a company who care about its clients and are always on had with great new marketing ideas and promotions! I genuinely feel our growth as a business is just as important as there own. Which in comparison to other conpanies I looked into this stood out a mile. I am very happy for choosing Phorest and I have recommend them to my salon owner friends near and far and will continue to do so.

Bait and Switch

Kommentare: Needless to say, we are looking at other systems and will be cancelling as soon as possible.

Vorteile:

Roster works well. Appointments scheduling

Nachteile:

Too many reports that are too complex and not user-friendly. It looks like they have no idea of what is needed for back-office reporting in a salon. Payroll download to CSV with useless information, data not in any logical order, and it reads top to bottom instead of left to right which is how most systems work. There are differences between the desktop and web applications as far as functionality, so I find myself toggling between the 2 to get the information I need. And most importantly, there was not honest full disclosure from sales on what was included AND that we would be locked into a 1-year contract that will be automatically renewed unless you give no less than 2 months notification in writing to cancel. Most systems do not have a contract. Be careful of the SMS texts and what is included versus extra. Things that are included in most other systems are extra with Phorest. On multiple occasions we had to reach out to get a function added that we should have had from the beginning. Each time I try to get do something and I use the help function, go to our system and we don't have the functionality that their instructions give.

Only good as a diary- old fashioned software

Kommentare: Disappointed with the software.

Vorteile:

Great diary features, staff rostering also quite good.

Nachteile:

Useless for marketing, their ‘upgraded’ marketing suite is frustrating and not at all user friendly. Take hours to produce a simple newsletter it’s not worth using, and if you want to save a draft to re visit later, good luck trying to find it. Customer service don’t really want you to call, so I’ve just been cut off again. They do answer support tickets but on another day, so it’s all a bit slow, and if you’re a busy salon, it’s not the best.

Good software

Vorteile:

The support team are brilliant and always happy to support and help where they can. Customer service excellent too. I like that its iCloud based . I like the reports too when they work!!

Nachteile:

We can not book colour online because we can't book across three chairs !! Was promised we would be able to do this in the sales pitch - yet to happen and have resigned myself to accepting that it wont work as I don't think there is a way for it to happen. We are very happy we moved over to Phorest anyway and 4 years on, we like it and have just purchased another license for you new salon ( so it cant be bad!! )

Very basic, would not recommend for large operations

Kommentare: a very basic system, not quite what I would like in the busy spa

Vorteile:

Easy to use for staff and good visually.

Nachteile:

quite limited with reporting, cant store credit card details, can have only one confirmation email and can't re-send it.

positive experience

Kommentare: We have full control on how we use the sytem. Customers rarely if at all have any complaints. Any errors are merely human ones

Vorteile:

The system is efficient, reliable and user friendly. Clear instructions on how to use. Allows us to use frequently.

Nachteile:

Confined to 160 characters for single text. Should be able to set up various ways to have replies from customer.

Extremely helpful, always great to call back and resolve any problems

Vorteile:

It's very easy use, and love the confirmation text out to clients. I love that it's easy keep track of your accounts.

Nachteile:

Like it all, I just need to use it better. It's hard to find the time for training on all the software has to offer

Good soft ware

Kommentare: i do like it but probably will change to different software

Vorteile:

"organised my appointments centralised my information stock staff etc "

Nachteile:

Hasnt improved my no shows , its expensive , can be complicated at times , love the gift card system again expensive . cannot upload enough photos per treatment . still no consents available recently alot of disruptions in service

Brilliant cloud based solution

Vorteile:

I really like the way the system confirms appointments and manage the entire inventory. You can monitor the entire staff and accordingly your clients will be attracted.

Nachteile:

while conversating with clients there is nothing specific to maintain their requested data, which can actually be noted.

A must have

Kommentare: Could not function without this software! It takes all the hard work out of running a business. Phorest is a good company to deal with and they give great customer service

Couldn't do without it

Vorteile:

Easy to use great content makes running a salon Easy.staff kpi and tracking performance .great customer service problems always solved

Nachteile:

There is nothing I don't like.online booking can be messed up sometimes .I also don't like the stock system too hard to manage

So easy from start to install.

Kommentare: Eases the pressure on the reception desk.

Vorteile:

I am now part time after having a baby so installing this software will make my life so much easier. I feel that i will be able to manage the salon a lot easier from a distance. It also eases the pressure on the reception desk. Clients able to book 24/7.

Nachteile:

Haven't found anything to dislike yet. We are going live in August but i have every faith in Phorest that the system is going to run smoothly. From the contact i have had so far with Phydos & Colette i am confident in this.

I've had multiple software and this leads by far!

Vorteile:

Easy to use, intuitive, customer service, constantly updating, the app, online booking, marketing features, reports, consistency (rarely down and client always gets confirmations)

Best thing we ever did taking on phorest

Vorteile:

I love that I finally have my life back and zero clients contacting me ever, I love that it does absolutely everything and the marketing side of the system is amazing!!!

Nachteile:

There is nothing bad that I could say about the system at the moment I enjoy all its functions and it serves us well!

Love Phorest! Have used many other softwares.

Vorteile:

It's very intuitive and focused on salons only. They really know what salons need and how to reach their customers.

Nachteile:

It's taking some time to learn it well enough to operate at it's full potential. There are so many features that we are just now getting into.