It has been a great customer service provided by Team, they has been really helpful!!

Bewertet am 27.4.2018
Rodolfo I.
General Manager
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: speaking about the pros, it is really useful in the sync of the prices and all related to the properties and its owners.

Nachteile: Regarding the cost i would like to sugesst a report that provides the actual information of our needs. for example: We need to have the real information about what happened in the 1st quarter of the semester and when i extract some information from several reports... it gives me DIFERENT result every time, so at the end i dont know which information is the most reliable. i´d like to know how much money i got in months in specific (Jan, Feb and March) regardless the date of the booking (for example: if i got a booking in september for january i would like to see it in January, not in september) If i get an info from the occupancy dashboard it has to match with the "booking by lead source" report, or the "bookings by agent" report. We try to compare our performance from 2017 with 2018 and it is really hard when you have different information with the same parameters or dates. and that leads you to not knowing which one is the right one. i think that all the reports should match... one that says the right % of occupancy, other one with the main lead sources, other one that says how much money you have collected etc etc where at the end all of them match with the number of booking, number of money, number of occupancy, booked nights, and so on. and with all of these you can EXACTLY measure your performance per season, per quarters and so on.

Antwort des Softwareanbieters

von Kigo an 11.5.2018

Dear Rodolfo,
Thank you very much for your review, you're feedback is very valuable to us and we're happy to hear that you like the services provided by our customer service team. We hear your feedback about the reporting and our product team is currently working on developing new dashboards to help you measure success and track important metrics. If you're comfortable with it, we will actually forward your comments to our product team and have someone reach out to you to get more feedback.
Thank you for choosing Kigo!
The Kigo team

Rollercoaster of feelings that end up with a big surprise...we got a new family, the Kigo family!

Bewertet am 23.3.2018
Gonçalo R.
CEO
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I start by saying that i think no one suffer as much with kigo as we did! Looking back (8 years) i consider that the learning curve and expertise we got form all the problems we faced made us the company we are today and for this we are very thankful. For all potentional clients looking to Kigo this is what you need to know: 1) There are no perfect software systems (gold rule), but after all the changes Kigo did in 2017 i know that Kigo is not only the best software on the market but also will change the way that many PM do their business and is always adding new features and solutions that will surprise you and put your business on the right track. 2) The customer support is incredible, and allow me the personal BIG thank you to Júlia Peixoto that completely changed the relation and vision we had with Kigo through her work. 3) the leader of Kigo, is a visionary and I know he is already changing our market and a lot more will come.
4) I would need to highlight the rest of the team, but having people like is a game changer and give us all the trust on their future.
5) Finally, i do remember an ad Kigo had few years ago that said "Do not bring a Knife to a Guns Fight" (i know it´s to American) but actually it honestly represents what working with kigo means: you count with a system (that is not perfect) but allows you to be on top of the game, feel protected and prepared for the future!

Nachteile: To be fair, with 8 years experience using the system, 1500 characters wouldn´t be enough! However, i would like to add my value to this question by focusing on something diferent that you will find from the other reviews: 1) There are no perfect systems, so there is no point of putting all the faults on a system and expect all the solutions just because you are paying a small fee per month. 2) It´s very funny to see clients from Kigo or other PMS, making huge complains about the service provided when everybody makes errors and bad experiences on their companies, pointing the finger it´s easy, how you contribute to avoid them and make a better service is what is important and on this field, kigo, since 2017, have been delivering. 3) In RentExperience, we learned a basic rule, a company like Kigo won´t make a solution for one specific client so you need to understand your business, your goals and how you will achieve them. The value proposition of Kigo nowadays is to give you a software that can give you "peace of mind" of the day to day work and make your company more efficient but the rest it will have to come from you! To finalize, there is a reason why we still work with Kigo....because we are believers! We believe on Kigo system and their team! They are always looking to the future and developing new tools to companies like us to be better and at the end of the day, allow us to make more money!

Antwort des Softwareanbieters

von Kigo an 11.4.2018

Dear Gonçalo,
Thank you. We are so thankful to work and partner with loyal customers like you. We are indeed a family and as you explained so well in your review, we are a tech company which focuses on disruptive innovation, meaningful connections and the total experience for our customers but also for the customers of our customers, now and in the future. We're taking good note of your valuable feedback and you can feel confident that we will work hard to keep adding more value to your business. We want to create change together with you and we'll do our very best to make sure you stay a happy member of our family.
The Kigo team

Brilliant piece of software; would highly recommend to any business looking to maximise revenue!

Bewertet am 26.10.2017
Slava G.
Director of Business Development
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have included the information on the core benefits in the review.

Vorteile: The Booking Engine Setup is very straightforward to use for setting up booking rules, whilst the App Bookings Manager functionality itself is equally easy to use for receiving payments, issuing refunds, communicating with Customers, and in general for managing all the various different aspects of vacation bookings. The Analytics Dashboard within the App is an exceptionally useful tool for providing a snapshot of the current status of reservations, which helps a great deal in organising property housekeeping and maintenance services, besides enabling us to quickly and efficiently produce detailed real-time progress reports to the reservations team and overall performance reports for company shareholders. Apart from the functionalities, we continue to receive an outstanding level of customer support from all areas, be that from our dedicated Account Manager, Web Development Expert or Members of the Billing Team. Queries are promptly resolved within a timely and satisfactory manner. All in all, most of the software functionalities are intuitive and user friendly, whilst the Team behind the software is continuously fine tuning them and keeps adding new features. Using KIGO has gone a long way towards ensuring the success of our business during the past two years, and has significantly contributed to our expansion. I would highly recommend it for anyone looking to enter the hospitality industry, or for existing businesses looking to maximise their revenue.

Nachteile: The translation of the Document Templates within the Setup functionality is not 100% accurate; this should be highlighted as an area for further improvement, as it is likely to be a concern for a business with a large pool of international clientele, who may not necessarily speak or understand English. The Search Engine Optimisation functionality within Setup is not very easy to understand for a layman, and would require the involvement of a professional SEO expert.

Antwort des Softwareanbieters

von Kigo an 22.11.2017

Dear Slava,
Thank you very much for your detailed review. It's a pleasure to hear that Kigo played a key role in scaling your business and we'll keep working hard to meet your needs and keep you satisfied with our product.
Thank you for the comment about the document template translation and the SEO, we'll make sure that your feedback is fully forwarded to our Product team.
The Kigo team

An essential tool for short term rental management. Top class Customer Service

Bewertet am 20.7.2017
Andrea R.
Managing Director
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have managed +40 properties in Rome with the benefit of a bespoke SaaS, top class customer service, basic functions easy to manage.

Vorteile: Kigo allows API connections with the majority of the main stream channels for short term rentals. It is pretty easy to use, constantly developed with new upgrades, 24/7 customer service available for your needs. So many features available, you can customize its usage to make it a bespoke SaaS for your business.

Nachteile: As it is on-cloud, the common objections are about its responsiveness (very good itself but in some cases, the staff had to fix some delays with connections to portals, probably caused by portals too. These type of issues can prevent rates&avaiability updates depending on the portal you are going to deal with: for e.g., Booking.com does not allow a manual un-lock if the connetcion with Kigo is down for a while (I have experienced this a couple of times in the year). This means that you have to put yourself in touch with the customer service immediately in order to avoid overbookings or reservations with wrong fares. However, this is a common issue you will find working with channel managers and the strength of Kigo is its prompt help provided by his team that you could not find joining others.

Antwort des Softwareanbieters

von Kigo an 20.7.2017

Dear Andrea,
Thank you for your review. It's very important to us that our customers know we are here to partner with them. We want to ensure we have done everything in our power to help them succeed.
We are very pleased to know that you're enjoying working with our Support team! To your point above, and as you noted yourself, connectivity with portals is a common challenge for all Channel Managers, but the Customer Service is what makes the difference between a Best Class software and an average software company, and you should feel confident in knowing the people behind Kigo sincerely care about your needs and your business.
Thank you for choosing Kigo!
The Kigo team

2017 reviews convinced me to come back...very happy I did!

Bewertet am 23.5.2017
Tah K.
Owner
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Website , channel management, guest app, and much needed help.

Vorteile: I was a Kigo customer from 2015-2016 and left in March to try BookingPal, Guesty, and Next. Kigo overall at this point in time was truly horrendous. Our team encountered problems with the software everyday, support never solved our issues and often said they were solved even though they were not. This was impossible to stay on top of. Our website was an embarrassment and continuously had glitches. The onboarding process was a complete nightmare to put it mildly. Fast-forward to end of last year. I received a call from Mat Hoffman. When I realized the purpose of the call was to invite me back, I hung up. To his credit he called back a week later. Surprisingly, it was to apologize for the businesses previous shortcomings, that Kigo had a new product team, and that if I were to give Kigo another shot, if it wasn't different this time, they would refund 2 times whatever we spent inside the first 6 months. I can respect a company that takes accountability. Kigo has undergone a complete transformation. Credit where credit's due. The software, especially the guest app and new website platform. The implementation process still requires a lot of work, but at least this time it was very well organized. My implementation manager at times was reminding our team what we were missing on. The frontline customer teams at Kigo today are far more informed and have a respectable understanding of our business needs. Great job Kigo with 2nd chances and the amazing turnaround.

Nachteile: While I would still like to receive more options for training then offered today. Recorded videos that were in Spanish as well would be helpful.

Antwort des Softwareanbieters

von Kigo an 31.5.2017

Dear Tah,
Thank you for your kind words, and thank you for trusting us. We did undergo a complete transformation of our service and we have a new product team of best-class vacation rental experts who fully understand the day-to-day challenges that our customers are facing. We've developed a smooth onboarding process which allows our customers to be guided by a dedicated implementation agent every step of the way. We want your business to be successful, and with proper onboarding and free trainings from the Kigo University, we believe that your team will be empowered to work more efficiently and will ensure your business is taking advantage of all Kigo features.
Thank you again for trusting us, and we'll reach out soon to unveil our new exciting features.
The Kigo team

Great project and really helpful for big vendors;needs a few improvements

Bewertet am 20.3.2017
George C.
Business Development Manager, UAE
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: As a 2,5 years user, I have to admit that Kigo has helped a lot in our business.
Especially after the launch of Kigo 2.0, UI has improved significantly, which I think is a key factor for our long partnership.
A few things regarding ease of use that need improvement are certainly the extra charge rules, initial set-up and date-blocking. Apart from that, I think that Kigo offers plenty of features that can be useful for the user such as templates, attachments, property set-up ad payment gateways.
One thing that has really troubled us from day 1, is the channel connectivity, both in terms of channel variety and channel set-up process. I personally think this is a feature that could certainly use some improvement.
Support in general is very helpful, except a few cases, in which however our account manager was always available to help and resolve asap. His help and support since he started as our account manager has been very much appreciated and is one of the reasons we rely on Kigo.
To sum up, we are certainly satisfied in General, but there are surely things that can be very much improved.
Thank you for your services so far,
Best,
George

Vorteile: Versatility, adaptability, progress, UI, general suport

Nachteile: minor dis-functionalities, channel lists and set-up process, part of the set-up.

Antwort des Softwareanbieters

von Kigo an 1.6.2017

Dear George,
Thank you for your kind words and for your feedback, we really appreciate that you take the time to do it. We're very happy to work with professional agencies like yours. Our Nº1 mission is to provide a software that helps you grow and scales up seamlessly with your business. We're very focused on developing innovative and user friendly features that meets your needs both now and in the future and we're very pleased to see that you're happy with the tools that we've provided so far. Our support team is working hard to provide a best in class customer service , and so we're happy to hear that you are pleased with the service they provide. We're taking note of your comments regarding the the channel connectivity, and we will discuss these further with our product team.
The Kigo team

Right idea, but some big oversights...

Bewertet am 19.9.2016
Michael G.
Business Solutions Consultant
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
3/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Moved client from pen and paper system to Kigo. I would have preferred another solution that I was familiar with, but client had already committed and just wanted to get going. Selected better website for $999. Some nice features and integrations, such as the commerce integration which auto charges guests at time of booking, and allows for a few click refunds on cancellation. The website is attractive, but unfortunately went through a two week f*$k up when a major upgrade went badly wrong and their backup server went down at the same time and was unable to restore previous versions. I wonder if they will be crediting customers for 2 weeks without service. Thankfully they seem to have worked through the issues.

Vorteile: Easy to user interface. Quick learning curve. Booking from calendar view. Integration with AirBnb, Booking.com and others. Nice front page booking bar. E-commerce for initial booking deposit and refunds (but not for the balance which has be done manually). Allows for lots of different fee structures. Built in revenue management system for an extra fee (haven't used it yet).

Nachteile: No channel connection with Expedia, which alone will cost this property thousands in lost bookings. Website changes are slow to show up because of the way that they cache the files. Takes hours or sometimes days for a change to show up on the site. If they mess something up, there is nothing you can do to fix your site, you have to wait for them. You can create specials but they do not show up until after the guest has made the booking, so they are useless. Support is good, but slow. Issues can take a few days or longer to get resolved. Seasonal price feature is good idea, but buggy and I think no longer supported. There is no way to track when features are being released (they may or may not be). There is no group booking feature. Only 6 slideshows and no video allowed for front page on paid website packages.

Antwort des Softwareanbieters

von Kigo an 28.9.2016

Dear Michael,

Thank you for sharing your honest feedback. We¿re glad to hear you find our interface to be user friendly and have been happy with your experience using our channel manager and e-commerce features. In regard to the website challenges, we launched a release earlier this month to improve website performance. Our development team quickly identified issues affecting some clients and was successful in resolving them. We apologize for the inconvenience you experienced during this time, and are confident the upgrades make our website product better than ever. If you experience any issues in the future, our support team will work to resolve them as soon as possible. We also send out release notes via email whenever new features are released, available at http://help.kigo.net. As we strive to provide the best client experience possible, we take feedback seriously. We¿ve contacted you to discuss the situation, and please feel free to reach out any time for assistance.

Absolutely Awful

Bewertet am 17.9.2016
Walt K.
Owner/Broker
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Became part of Kigo when Instamanager was purchased by them a couple years ago. Constantly having issues with the software not working properly, website issues etc. Our website has not been functioning properly for almost two weeks now and it changes from misplacement of items on the site to not functioning at all. Currently guests cannot view any of our listings on our site, cannot get an accurate quote or book online. This is costing us untold lost business and Kigo has no answer other than "you're not the only one." We are currently evaluating other options and will be mercifully exiting their system shortly.

Vorteile: Websites look good when they function. The booking engine is easy to use and includes good features. Auto responders work well enough.

Nachteile: Customer support is terrible and mostly off shore. Constant software and integration issues.

Antwort des Softwareanbieters

von Kigo an 28.9.2016

Dear Walt,
We appreciate you taking the time to provide feedback about your experience with Kigo. Kigo is committed to serving our customers above all else and the role we play in the success of your business is of utmost importance to us.
We¿re happy that you liked the look and functionality of our websites, and apologize for the website issues you experienced¿these are not typical for our product. Our team launched a release earlier this month to improve performance of the home page and property view pages. After the launch, we identified issues impacting some of our clients which have since been resolved. The glitch affected everyone differently, and many clients weren¿t impacted at all. Our websites are now not only back up and running, but improved to help our clients become more successful than ever.
Know that your feedback is valued and heard. We¿ve reached out to you to discuss your issues further, and please do not hesitate to contact us again with questions or feedback.

My experience at JZ has been phenomenal!

Bewertet am 29.3.2018
Alex Z.
Owner-CEO
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: 1 is the service. I've never seen a company this large with a culture so strong. I've yet to meet ONE person that's been in a sales OR support role that didn't go above and beyond what their role scope called for to ensure our experience is great.
2 is the simplicity of the software
3 - The dynamic price tool
4- Channel connections
5- Always willing to improve and listens to all their customers(Very Important for me)

Nachteile: I wish the software had better reporting(which i know is coming very soon for the KIGO PAY which is a new product)
Also, it's not yet connected with Trip Advisor
Waiting on Home automation

Antwort des Softwareanbieters

von Kigo an 11.4.2018

Dear Alex,
Thank you so much for your kind words. We are indeed offering our own payment processor, KigoPay that empowers short-term business with proprietary and guest screening technology. The platform makes reconciliation and reporting a piece of cake and is included in the innovative Kigo Marketplace product suites (a combination of vacation rental software, channel management, websites, payments, insurance, operations and guest communications).
We are very happy to hear that you are pleased with the service that our Sales Support teams provide. They'll keep raising the bar to keep you satisfied. We're taking note of your comments regarding the TripAdvisor connection, and we will discuss these further with our product team. Our approach focuses on newer standard partnership requirements which add more value to our customers. Following this logic, you can expect new integration improvements with the channel partners that deliver the most value to you.
The Kigo team

Without customer service I would left Kigo a long time ago. Kigo is growing but has a lot to learn

Bewertet am 3.4.2018
Mitchell P.
director
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: Easy of use. The system has a lot of potential to be the biggest and the best. Learning the needs of the clients and adding that to the system would make it almost perfect. Kigo is growing and learning and getting better in being there for the client.

Nachteile: The system isn't open for changes. It takes to much time to adjust or ad something new to the product. Isn't ready for social media or MailChimp. Removing the benefits from the software:
Ical, API with software of Kigo, not having a website development department anymore and not learning from the clients. Adjusting to the changes of the rental market.

Antwort des Softwareanbieters

von Kigo an 11.4.2018

Dear Mitchell,
Thank you so much for your review. It's a pleasure to work with you, and Richard baker and our teams appreciate the kind words. Our Nº1 mission is to provide a software that helps you grow and scales up seamlessly with your business. We're doing our very best to stay on top of business trends and technological breakthroughs to provide best-in -class user friendly features that focus on the total experience and meet your needs, both now and in the future. Following this logic, not only do we focus on developing partnerships that are meaningful to you, we make sure that these partnerships follow high standard requirements to provide the most value to our customers. You can be confident that we'll keep working hard to achieve this goal.
The Kigo team

Thanks to the staff support using Kigo is very easy

Bewertet am 3.8.2017
Juanma B.
Rental executive
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: What I like most about Kigo is that it is very easy to synchronize the photos and information reserves with all the pages and above all it has a good technical support team that always helps you at all times and with much interest, they are fantastic.

Nachteile: There are two things I do not like about Kigo. One is that the synchronization with tripadvisor is not done automatically. I have had a reserve 8000 a week booking in a villa in Marbella from tripadvisor and I had to close the calendar manually so I created a lot of stress because it was a very important reservation. I do not like that of so many pages with Kigo collaborates only three or four send us reservations. Of 20 pages only 3 have Booking for us.

Antwort des Softwareanbieters

von Kigo an 27.9.2017

Dear Juanma,
Thank you for your review. Our support team is working hard to provide a best in class customer service , and so we're happy to hear that you are pleased with the service they provide. We're taking note of your comments regarding the TripAdvisor connection, and we will discuss these further with our product team. Our approach focuses on performance-minded partnerships and following this logic, you can expect new integration improvements with the channel partners that deliver the most value to you.
The Kigo team

OK

Bewertet am 13.4.2018
Gabriele S.
Owner
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Easy access, other platform requested to have a minimum of properties while it is good to build on from scratch.
It has all the basics but miss a lot of details that may help my team work

Nachteile: There are many unfixed Bugs,
The Layout is faulty,
There is No mobile App which would be very important in a job where you are very often out of office,
No connection to Expedia,
No specific link tool to italian Police

Antwort des Softwareanbieters

von Kigo an 16.4.2018

Dear Gabriele,
Thank you for your review. I'm looking at your support cases, each of them has been addressed and resolved by our team, they are all closed cases. Ivan and Junior from our customer service team, told me that they met you in Milan 2 months ago and that they received a nice feedback from you. Your opinion is very valuable and Ivan/Junior will reach out to you to discuss more. Regarding the police report feature that you've mentioned, our product team is currently developing this feature and it will be available in a few months in our guest communications mobile portal. We're taking note of your comments regarding the Expedia connection, and I'm happy to inform you that this is on our road map. Our approach focuses on standard partnership requirements which add more value to our customers. Following this logic, you can expect new integration with channel partners that deliver the most value to our customers. Thank you again for your review.
The Kigo team

Very impressed!

Bewertet am 31.5.2017
Brandy P.
Owner
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The software assists our team in keeping everything organized and in order so that we may focus on making sure that all our guests and owners have the best stay.

Vorteile: This software is easy to use and has been very beneficial in the growth of our company. We are happy with the support that we receive when we have any questions. We love that the company is always looking to keep up with the ever changing technology. We are very happy with our decision to go with Kigo and am happy to recommend.

Nachteile: Would like to see a calendar view when the owners log in to view reservations rather than a display of the dates.

Antwort des Softwareanbieters

von Kigo an 1.6.2017

Dear Brandy,
Thank you so much for your review. It's a pleasure to work with you, and our support and product teams appreciate the kind words. Our Nº1 mission is to provide a software that helps you grow and scales up seamlessly with your business. We're very focused on innovation and we want to stay on top of business trends and technological breakthroughs to provide best-in -class user friendly features that meet your needs both now and in the future. We are very pleased to see that you're satisfied with the tools that we've provided so far.
The Kigo team

Excellent Software, gets better everday

Bewertet am 29.11.2017
Abi H.
MD
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: Great channel manager and very clever system to manage house keepers & guests.
Romain our client manager is fantastic.
Kigo listen to its customers and implement changes to improve.

Nachteile: Not connected to expedia and the reports aren't great. (although this is improving each day)
Would be great to get better reports so we can analyse our business and make changes.
Revenue management needs to be improved too.

Antwort des Softwareanbieters

von Kigo an 1.12.2017

Dear Abi,
Thank you for you kind words and thank you for trusting Kigo.
It's a pleasure to work with you and we're happy to know that you enjoy our software and that you are satisfied with our Client Success team. Regarding our channel manager, our approach focuses on performance-minded partnerships and following this logic, you can expect new integration improvements with the channel partners that deliver the most value to you.
We fully understand the day-to-day challenges that you are facing and our Product team is currently working on innovative projects to stay on top of business trends and technological breakthroughs to provide you with all the tools you need to be successful.

We will continue to make your job much easier!

Thank you,
The Kigo team

Good product, even better people!

Bewertet am 2.11.2016
Andrew H.
Company owner
Gastgewerbe, Selbstständig
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have been using Kigo since the beginning of the year to manage our Bali villas and we cannot imagine going back. The customer support has been second to none in our case and we always have access to a Kigo team member if needed. We had a slight issue with a sync between Kigo and Airbnb, some amenities were not showing up. Kigo visited us in Bali, in person and resolved the issue within a matter of minutes with the help of Tania who works on the customer support team in Barcelona. James Glover was our first point of contact as the person for developing new partnerships in Asia for Kigo. He was extremely helpful and realistic in the way that Kigo would be able to help us, and has continued to consult with us on an ongoing basis to ensure we are getting the most from the system. Kigo have recently visited Bali to learn more about this unique market, I have never heard of any other software provider doing this, which in my opinion makes them more than just a software. Lastly, Regina is our point of contact and yet again, we are working with someone who cares and understands our business. We have been explained from day one that Kigo is not as strong in Southeast Asia as in Europe and the USA, which is why they come here to learn. We look forward to continuing this partnership for the long term and helping you develop some features that will ensure you have total success in our region. Thanks, Kigo!

Vorteile: - The Kigo team
- Easy to use & learn
- Kigo gives me a USP above others in Bali, they work offline.

Nachteile: - Needing to get some more Asia focused channel connections

The support staff is outstanding and provides the best experience with KIGO!

Bewertet am 29.3.2018
Emily L.
Director of Guest and Host Support
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: The software allows us to have control over multiple channels and integrate them all into one location. We can not only manage the channels but KIGO allows us to manage our guests and communicate efficiently. Awesome feature that we are working through is the operations side of kigo pro to have our staff communicate with other employees within the company.She is always available to provide help and make sure our company is successful in every part of our business.

Nachteile: This would be a difficult one to answer however, I would love for kigo and kigo pro to be a combined page instead of two. Also, There are a tons of features that KIGO provides however there are amazing features that we have the ability to use but do not know about. I would love a deep dive of features and not use an overview training.

Antwort des Softwareanbieters

von Kigo an 3.4.2018

Dear Emily,
Thank you very much for your kind words. Our Client Success team is working hard to provide a best in class customer service, and so we're happy to hear that you are pleased with the help that Claudia provides.
You'll be happy to hear that starting this month of April, we will release the Kigo new global navigation: a single point of entry to ALL the Kigo products.
Claudia will contact you to let you know more.
We will keep working hard to ensure that Kigo continue to make your job much easier!
The Kigo team

Great product, awesome support!

Bewertet am 9.6.2017
Rael S.
Managing Director
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: A good number; Centralised information, Multi-level management, Synchronisation between multiple platforms, Payments management, Website Distribution, Revenue management, etc, etc.

Vorteile: Its capability to contain a vast number of configuration possibilities and the great support team, always available and communicative until resolution.

Nachteile: It is not oriented to a biggest and more exhaustive hotelier management, we need more control over internal users. However they listen to our needs and we expect to have a solution implement soon.

Antwort des Softwareanbieters

von Kigo an 12.6.2017

Dear Rael,
Thank you very much for the kind words. It's very important to us that our customers know we are here to partner with them. We want to ensure we have done everything in our power to help them succeed.
We are very pleased to know that you're enjoying working with our Support team! To your point above, we're not perfect, but you should feel confident in knowing the people behind the brand sincerely care about your needs. We'll make sure that our Product team receive your precious feedback.
Thank you for choosing Kigo!
The Kigo team

perfect to fit our needs

Bewertet am 18.2.2017
Luigi F.
General Manager
2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: kigo was our best decision at the time we approached the shor rental market. even if there are so many software to manage properties and online reservations, kigo let us to be confident and able to use it since the beginning: it is easy to use and easy to learn how to use it. more, kigo creates us advantage in our third property management getting us a lot of utilities to correctly correspond reports, statement and value to owners, a very plus since this creates a very good relationship with owners so that they are always confident in what we are doing for them.
we are a very young company in this market, and may be we are not able to exploit all the potentiality of the whole system, but of course kigo is our way to learn how to do it at best.

Vorteile: third property management, reporting about it, and area extra-net to owners log-in.
direct linked to web site
reporting area
e-mails triggers

Nachteile: web site SEO
photo loader without any edit program to correct
payment register
lack of a complete manual (even if the system is very easy to use and to learn, sometime a manual that explain you the overall functions to teach you how to manage it or give you some goods idea to implement your job, could be useful)

Could not do it without Kigo and the team!

Bewertet am 17.6.2017
Jenn L.
Director
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: Kigo, Kigo Pro and awesome people such as Richard Baker., Jason Gann., and Ron Pugla., make it possible for me to manage bookings for all of my properties and still have a life! The peace of mind and extra time that Kigo Pro's automation component affords me is priceless.

Nachteile: Looking forward to the improved calendar interface and more attractive/user-friendly templates for statements, etc.. Also sometimes a little glitchy, but overall Kigo gets the job done and I would not switch.

Antwort des Softwareanbieters

von Kigo an 28.6.2017

Dear Jenn,
Thank you so much for your review. It's a pleasure to work with you, and our teams appreciate the kind words. Our Nº1 mission is to provide a software that helps you grow and scales up seamlessly with your business. We're very focused on innovation and we want to stay on top of business trends and technological breakthroughs to provide best-in -class user friendly features that meet your needs both now and in the future. We'll keep working hard to achieve this goal.
The Kigo team

Very expensive - old software

Bewertet am 25.10.2018
Graham L.
Managing Director
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: One more thing - to get support you need to speak to people in Barcelona so be prepared to pay the additional international call costs - no live chat exists

Vorteile: This is stable software - it works well and this is because it is an old legacy product. As such dont expect developements or progress, it is how it is and they are unwilling to risk breaking anything by changing anything. Take this as either a positive or a negative up to you. Personally it is the opposite of agile which is really where you need to be aiming for in the future.

Nachteile: One issue is they appear to have had to shoehorn in certain aspects maybe where channels etc have changed API - as such the interface is unintuitive and rather dated feeling. The main reason I do not recommend this software is their charging model. They charge a percentage of all bookings (okay I guess) - even direct booking not via channels (still maybe ok I guess) - HOWEVER! They still charge their commission even on cancelled bookings!!!! Even direct cancelled bookings!! Eg if you have a large corporate multi month guest who decides to cancel well in advance you can end up paying hundreds/ thousands in fees. This is wholly unacceptable - AVOID

Antwort des Softwareanbieters

von Kigo an 30.10.2018

Dear Graham,
Thank you for your feedback. At Kigo, our goal is to serve our clients above all else, and it was with this in mind that we had decided to maintain the Kigo Legacy platform for the last 4 years, to accommodate our existing Kigo Legacy customers. However, since day 1 we informed all our customers that we wouldn't develop additional features to the old platform and we immediately removed the platform from sale. The Kigo Legacy solution hasn't been in the market since 2014. We focus all our efforts in our current Kigo platform which combines everything you need to run your business more effectively from a single solution. Our Nº1 mission is to provide a software that helps you grow and scales up seamlessly with your business. If you are ready to move to our innovative software, please know that we are committed to working together to provide you with the best experience possible.
Kind regards,
The Kigo Team

Good solution, better support

Bewertet am 19.6.2017
Gennady S.
Director
Halbleiter, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Good

Vorteile: I have been using Kigo Legacy for 2 years and 9 months. My experience with the software is very positive: it is very stable system, the support team is very responsive (Speacially Russian speaking agent Magda), Channel manager is very good. Thanks to Kigo Legacy my apartments are listed in many vacation rentals portals. Now I have more bookings and the communication with the guests is easier. Thank you for everything Kigo Legacy team.

Nachteile: No updates done for Kigo Legacy. I would like you update the channel manager more and add the new functionalities.

Antwort des Softwareanbieters

von Kigo an 29.6.2017

Dear Gennady,

Thank you for taking the time to review Kigo, and thank you for being a loyal customer. We're very focused on developing innovative and user friendly features that meets your needs both now and in the future and we're very pleased to see that you're happy with the tools that we've provided so far.

The Kigo Team

I´ve been working with Kigo software for more than 2 years and it helped a lot to save my time.

Bewertet am 15.6.2017
Andrei S.
Administrator
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: time saving, it made my job much easier!

Vorteile: The most I like is the efficient Support Team, specially the Russian speaking agent, who is always available to help and gives excellent support. The system has many useful features and they are continuously working to improve the quality. All in one solution is very useful to manage the connections with different portals, reservations, and all related operations. I really recommend her to all property managers.

Nachteile: Please do not remove the seasons feature option, I really like this option and would be great you fix it.

Antwort des Softwareanbieters

von Kigo an 16.6.2017

Dear Andrei,
Thank you for taking the time to review Kigo. It's a pleasure to work with long-term customers like you and we're happy to know that you enjoy our software and our Support team. Magda and the other experts of the Kigo team will keep working hard to ensure that Kigo continue to make your job much easier!
The Kigo team

Kigo Software Enables My business and a Sales Rep was Awesome

Bewertet am 10.2.2017
Greg G.
IT Leader
Informationsdienst, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I am able to grow my business because of the features that Kigo provides me and that is great. If I didn't have Kigo I would have a hard time adding more properties and owners to my portfolio. The support staff has done a great job explaining the new features and going the extra mile to ensure my needs were met.

Vorteile: That it enables me to build my business. I can put everything in here for a property and it keeps calendars and rates synced on all my channel partners.

Nachteile: I think Kigo Main and OPM should be merged together for a seamless product offering. Not being able to break out my management (% I charge my owners for management) fees from passthrough owner fees (ie. credit card processing fees) makes it challenging for monthly and end of year book-keeping.

you have to invest time with Kigo, to save it afterwards from your daily time.

Bewertet am 11.4.2018
Salome B.
Manager
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis

Vorteile: what i like most about this program is that it safes my time and it manages a lot. i have my calendar and all the dates saved about my guest. it also reminds me if a payment is due now.

Nachteile: what i would say that i like least is that you have to take the time at the beginning to understand all the things and it really takes time to set up all the properties. but i think that this is normal with every new program.

Antwort des Softwareanbieters

von Kigo an 13.4.2018

Dear Salome,
Thank you very much for the kind words. It's of utmost importance to us that our customers know we are here to set them for success, and we're happy to hear that Kigo is saving you time freeing your business to operate and grow smoothly. The learning process is very important for us, and it takes time because we want you to use all the Kigo features at their full potential. The consequences being that in the end, it will help you save a lot of time, as you quite rightly mentioned in your review.
Remember that our implementation experts are here to get you off to a fast start. They provide you all the training and consulting you need, based on the unique requirements and processes of your business. You can be confident that we'll keep working hard to provide you the best innovative features in the market.
Thank you for your trust.
The Kigo team

Excellent software for accommodation industry

Bewertet am 20.3.2017
David L.
Director
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall the software is excellent. Pricing mechanisms, portal integration and Guest App elements of the product are absolute standouts. Downside is on the reporting front. There are vast options for reporting, but none that provide the most basic monthly reporting figures, which creates unnecessary work for me (the client) at the end of every month, and doesn't allow a rolling synopsis snapshot of where the business is sitting on any given day within a month. Only other major concern is to do with responding to customer concerns. Emphasis seems to be placed on the development of the product on a macro level, rather than having a separate team of developers ready to respond to client queries and concerns over elements of the product.

Antwort des Softwareanbieters

von Kigo an 31.5.2017

Dear David,
Thank you for your review. We're are pleased to hear that you're happy with the tools that Kigo provides. We're taking note of your comments regarding the reporting and we will discuss these further with our product team. Please note that we've just released a new report: the occupancy dashboard - that allows you to track crucial key performance indicators and measure what matters the most to you: http://ow.ly/8lBV30bFx6i
We hope that you like it!
Remember that our Support team is here to help, even, on the weekends. They'll be your bridge to the development team if you have feedback about our products.
thank you again for choosing Kigo.
The Kigo team