Über IdSurvey

Survey software for telephone survey (CATI) methodology, online (CAWI) and offline (CAPI). It includes reporting and live monitoring.

Erfahre mehr über IdSurvey

Vorteile:

The software is easy to use, especially the questionnaire builder part.

Nachteile:

The interface design (for CAPI) looks very professional, however it is limited.

Bewertungen zu IdSurvey

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
5,0
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,1

Weiterempfehlungsquote

9,0/10

IdSurvey hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 22 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (22)

Arpine
Arpine
Data Processing Officer in Armenien
Verifizierter Nutzer auf LinkedIn
Forschung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The most sophisticated software for opinion polling and market research

5,0 vor 2 Jahren

Kommentare: The most important problem the software solved was the quality assurance of our interviews. The GPS fixed the coordinates of the interviewer and then the MS Access database gave opportunity to check the duration of each question of the interview. By this all the questionnaires that had less than minimum acceptable duration for each question were disqualified.

Vorteile:

• CAPI / CATI /CAWI modes can be integrated together • User friendly interface, no need for additional specialist • Data download in .sav, .xlsx, .csv formats • OnSite data possibility • Question duration in MS Access database • Availability of knowledge base • Works for Android, iOS and Windows devices

Nachteile:

• There is no possibility to randomly select from the list of respondents • CATI calls are done via IP phone and not USBs

Antwort von IdWeb

vor 2 Jahren

Thanks for your review! We're happy to inform you that in the latest version of the software, the list of contacts is also proposed to agents in random order!

Verifizierter Rezensent
Data processing specialist in Armenien
Verifizierter Nutzer auf LinkedIn
Forschung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The best tool for professional sociological surveys.

5,0 vor 2 Jahren

Kommentare: Our Company is specialized in sociological research and with the help of IdSurvey we said goodbye to paper based interviews, manual qa-s and were able to have more qualified results. The quality assurance part was the most important one (you can see how much time n interviewer spent on specific questions, location etc., that cannot be done with paper based questionnaires).

Vorteile:

The software gives you opportunity to conduct sophisticated surveys CATI (did not use), CAPI and CAWI. The way it is designed for administrator to create questionnaires, set the logic to lower the mistake rate from the side of interviewer is the most valuable part of this soft. The integration part was very easy, the support team is always up for help and open for new suggestions for improvements.

Nachteile:

The fee for the first time installation is high, if you are not planning to use the software in long term the pricing is not comfortable.

Antwort von IdWeb

vor 2 Jahren

Thanks a lot for the review! Get in touch with us for any specific requirements of any kind.

Loredana
Ricercatore in Italien
Forschung, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Un prodotto utile per il mio Progetto di ricerca

3,0 vor 2 Jahren

Kommentare: Vantaggio: i tempi di raccolta dati sono stati dimezzati

Vorteile:

Il primo vantaggio è la facilità d'uso anche per chi non è del mestiere, oltre al fatto che è possibile adattarlo alle esigenze personali

Nachteile:

Non ho riscontrato nessun incoveniente rispetto all'utilizzo da me fatto del software

Antwort von IdWeb

vor 2 Jahren

Thanks a lot for your good words!If we can do anything for you, please get in touch.

Laura
DP in Italien
Marketing & Werbung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

IdSurvey ottimo acquisto!

5,0 vor 2 Jahren

Kommentare: sicuramente estremamente positiva. Se continua a migliorarsi come ha fatto in questi ultimi 3 anni, continuerà ad essere un buon prodotto.

Vorteile:

l'immediatezza del sw. E' facile ed intuitivo, sia la parte grafica che la parte di scripting è molto semplice. Mi piace perché il questionario può essere appunto scriptato e non solo fatto "graficamente" che risulta più lungo a livello di tempistica. In generale tutta la piattaforma è agile e semplice ma nello stesso tempo offre la possibilità di scrivere questionari complessi e non banali. Credo che il servizio di assistenza al cliente sia veramente lodevole. Utilizzo il SW dal 2017, ed in 3 anni, non c'è stata una sola volta che sono rimasta delusa da tale servizio. Qualsiasi tecnico con cui ho interagito è sempre stato, pronto, professionale, e in poco tempo risolutivo....sottolineo sempre. Inoltre ascoltano sempre suggerimenti e/o critiche per migliorare il prodotto.

Nachteile:

Ritengo che il SW sia ancora un po' debole dal punto di vista dell'export dei dati in SPSS. Preferire un'esportazione più agevole e diretta invece il sistema esporta un file in versione testo ed una sintassi di importazione in SPSS. A volte succede che la sintassi si impianta perché le variabili caricate nel sistema hanno un nome che in SPSS non è plausibile. Bisognerebbe mettere a monte un controllo in tal senso a mio avviso. Secondo punto debole è lo strumento di analisi risposte. Spesso devo fare dei controlli ma con il tool a disposizione non posso perché non mette ad es. le basi dei rispondenti, cosa molto scomoda, ultimamente poi anche l'ordine di esportazione del report in excel non segue quello dello scripting...insomma un po' difficile. Terzo punto: la grafica e le opzioni di layout sono veramente...scarne Mi piacerebbe che si potessero inoltre caricare insieme tutte le quote in un colpo solo e...avere una guida completa in pdf.

Antwort von IdWeb

vor 2 Jahren

Grazie della recensione Laura! Confrontiamoci per capire come migliorare, il feedback dei clienti e fondamentale!

Antonio
Data analyst / IT security consultant in Italien
Einzel- & Familiendienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Un prodotto flessibile che permette di strutturare questionari complessi.

5,0 vor 2 Jahren

Kommentare: Utilizziamo la piattaforma per raccolta dati di carattere amministrativo economico e contabile, l'invio dei questionari via email con gestione dello stato, campi dinamici nel testo dell'email e gestione dei solleciti è particolarmente preziosa in questo campo. Come funzionalità la piattaforma si adatta ai nostri bisogno abbastanza bene.

Vorteile:

Apprezzo molto la possibilità di editare i questionari utilizzando il linguaggio IdCode; FlowScript è un altro punto a favore, strumento potente per realizzare flussi complessi. Trovo l'interfaccia abbastanza semplice e intuitiva, è facile spiegare ai colleghi come effettuare le operazioni fondamentali.

Nachteile:

Potrebbe essere utile un'interfaccia per la gestione di file caricati e allegati, senza dover passare da un editor di testo. Un altro punto di miglioramento sarebbe evidenziare gli invii e-mail falliti con stato "rejected" in modo da differenziarli dalle e-mail correttamente recapitate ma non "aperte".

Antwort von IdWeb

vor 2 Jahren

Grazie per la recensione e per i suggerimenti! Saranno analizzati dal nostro team di sviluppo.

Fiona
Operations Manager in Australien
Marktforschung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The mix mode survey platform features of IdSurvey gives us the power of versatility.

5,0 vor 2 Jahren

Vorteile:

We conduct thousands of surveys each year with a wide and differing range of survey requirements. IdSurvey provides an easy and intuitive survey builder, with a large and flexible array of questionnaire and programming characteristics in order to run mix mode surveys. When required, the platform is able to integrate auto-dialler, email and SMS campaign modules. The CATI screen is clean and easy to use from an interviewer perspective. Our programmers love IdCode and flowscript, finding programming very efficient. The team at IdSurvey provide great support and are responsive to feedback. We have experienced continuous improvements, and requests on many occasions for additional features have been implemented. The pricing structure suited our needs with very low upfront costs to test out the software. Contracts are not required with the ‘pay as you go’ model.

Nachteile:

The CAPI pricing is higher than other platforms and the CATI supervising module is not quite as sophisticated as others.

Antwort von IdWeb

vor 2 Jahren

Thanks for your review! Your feedback is crucial to us. We're happy to say we're working every day to improve our software. Thank you.

Sara
Analyst in Italien
Marktforschung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Una soluzione ad ogni esigenza

5,0 vor 2 Jahren

Vorteile:

Il software è molto intuitivo grazie all'interfaccia userfriendly e permette di esplorare le diverse funzionalità in modo semplice e veloce. Le funzionalità applicate da interfaccia vengono tradotte in codice di programmazione che risulta semplice e di facile memorizzazione (si diventa più pratici da codice che da interfaccia dopo poco che lo si utilizza!). Preziosissimo il knowledge base che spiega aspetti tecnici, processi e funzionalità del software anche attraverso esempi concreti. Il team è pronto a dare supporto nell'individuare alternative di programmazione o di sviluppo a fronte di particolari esigenze dei Committenti. Proprio queste "particolari esigenze" permettono agli sviluppatori di rendere il software sempre flessibile e in continua evoluzione. IdSurvey è semplice, funzionale e molto potente!

Nachteile:

Nell'utilizzo del software non ho riscontrato nessun inconveniente. Nel momento in cui dovessero presentarsi, sono certa che si troverà una soluzione.

Antwort von IdWeb

vor 2 Jahren

Grazie della recensione. Siamo molto contenti di essere d'aiuto!

Satenik
Data processing officer in Armenien
Forschung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A Powerful and User friendly Method to collect the Data

5,0 vor 2 Jahren

Kommentare: I really love IdSurvey and recommend it to anyone doing a survey.

Vorteile:

IdSurvey is a very powerful tool for creating surveys and collecting the data. It is very easy to use, you do not need to have programming skills to be able to design surveys. While designing the survey you can use different types of questions, create simple and complicated matrices with many variables, etc. IdSurvey is also very useful in terms of quality control of the work of data collecting interviewers.

Nachteile:

The interface design (for CAPI) looks very professional, however it is limited. I would like it to be more customizable.

Antwort von IdWeb

vor 2 Jahren

Thanks Satenik for your feedback! We're working to improve CAPI app to be even better!

Luis
Research Coordinator in USA
Hochschulbildung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

IdSurvey v7.7 - Review

4,0 vor 2 Jahren

Vorteile:

Once figuring out some of the programmings the software is highly versatile for conducting telephone interviews. Somewhat of a deep learning curve contingent to a user's past experience, but the payoff is worth it if you're in the telephone surveying business! Adding a Web component for respondents to complete a survey is also immensely helpful.

Nachteile:

Not as intuitive as other software competitors as far as programming, but it isn't too difficult if the time is spent. Once mastered or proficient the IdSurvey software is top-notch.

Antwort von IdWeb

vor 2 Jahren

Thanks for your reviews! If you have any suggestion on how to improve the programming, please feel free to contact us!

Verifizierter Rezensent
CRM Manager in Italien
Verifizierter Nutzer auf LinkedIn
Unternehmensberatung, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Complete CATI/CAPI/CAWI solution

5,0 vor 2 Jahren

Kommentare: Valuable partner for more than 10 years

Vorteile:

Easiness of use, customization, customer support

Nachteile:

Nothing, as always to build scripts you should learn how to do it, but it applies to every solution on the market

Antwort von IdWeb

vor 2 Jahren

Thanks for the review and for being part of the IdSurvey world!

Keith
IT director in Puerto Rico
Forschung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

To judge a company you must look at support

5,0 vor 2 Jahren

Kommentare: Too much experience for this small space., if someone needs more info, they can call me directly or email me.

Vorteile:

The way ID Survey handles issues is exemplary. [SENSITIVE CONTENT HIDDEN] is very knowledgeable and is very responsive. When a new feature is added or a fix, [SENSITIVE CONTENT HIDDEN] and his staff are on top of the issue no matter the time of day or night.

Nachteile:

With all software you will find bugs but as I stated above it’s how a company handles those issues that make or break a company in my eyes. IDS is at the top of the pack as far as this is concerned.

Antwort von IdWeb

vor 2 Jahren

Thanks for your kind words!

Saioc
Project Manager in Rumänien
Marktforschung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Complete software, very good collaboration

5,0 vor 2 Jahren

Kommentare: IdSurvey is a long term partner, a partner who has always managed to adapt to clients's requests and has updated its software accordingly.
The IDWEB team is proactive and very responsive.
The value for money is very good and they are very flexible for small companies who use the software less.

Vorteile:

The software is easy to use, especially the questionnaire builder part.

Nachteile:

Few options to customize the interface. Multiple answer open-end question is not so easy to build, it is not in the standard list of templates. Associtation questions, using pictures/icons/words are not present and are difficult to build.

Antwort von IdWeb

vor 2 Jahren

Thanks for the review! We're happy to say that in IdSurvey 8 you'll find new question types in the template (including the multiple open end form!).

Elisabetta
Responsabile Centro Ricerche di Mercato in Italien
Automotive, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User friendly

4,0 vor 2 Jahren

Vorteile:

Semplicità di utilizzo, efficace, capacità e disponibilità del team di supporto

Nachteile:

Non riuscire a collegare i sondaggi, assenza black list generale

Antwort von IdWeb

vor 2 Jahren

Grazie della recensione e degli input che useremo sicuramente per migliorarci!

Chris
CEO in USA
Marktforschung, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great overall product!

4,0 vor 2 Jahren

Kommentare: We have had a great experience with IdSurvey! [SENSITIVE CONTENT HIDDEN] has been wonderful, she has answered all the questions we've had and has even jumped in to help with tech set up.

Vorteile:

IdSurvey is very easy to learn as well as easy to teach interviewers how to use

Nachteile:

To be the best software possible, IdSurvey could use more interviewer performance and tracking features. Being able to see which interviewer (or extension) is currently on a 'live' survey would be helpful. Time stamps by interviewer within 'contacts management' could be useful as well.

Antwort von IdWeb

vor 2 Jahren

Thanks for the review! Good news: we're working on a new supervisor interface. You'll hear from us soon!

olivier
CEO in Norwegen
Marktforschung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Review

5,0 vor 2 Jahren

Kommentare: I love it, but a little bit too expansive.

Vorteile:

easy to use, better than others on the market,

Nachteile:

The price is a little bit too expensive.

Antwort von IdWeb

vor 2 Jahren

Thanks for the feedback! We're always open to discussion and we'll keep your suggestion in mind.

Azamat
Kirgisistan
Bürgerliche & soziale Einrichtungen, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good experience with IdSurvey V5

4,0 vor 6 Jahren

Kommentare: Conduction of a pre-electoral survey. Overall we were satisfied with the product for it's ease of use and great technical support. What we liked:
-simple in use.
-easy interface.
-good technical support
-functional questionary builder
What we didn't like:
-unable to test questionary without using tokens
-no functionality to print questionary (as before in V4)
-expensive token system, exclusively cloud storage of surveys (no offline as in V4)

Vorteile:

-simple in use. -easy interface. -good technical support. -functional questionary builder.

Nachteile:

-unable to test questionary without using tokens -no functionality to print questionary (as before in V4) -expensive token system, exclusively cloud storage of surveys (no offline as in V4)

Antwort von IdWeb

vor 2 Jahren

Dear Azamat, thanks for your review. Well, we know how to get better and we included in brand new IdSurvey 6.0 a real test mode, we reintroduced questionnaire print and much more. The token system is actually really flexible and allow you not to be burdened with Annual Maintenance fee! We have both on cloud and on premises setup, your management opted for the on cloud when switching to the new system :) If needed we're here to help!

Anush
Researcher in Armenien
Forschung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very well developed software for surveys

5,0 vor 2 Jahren

Kommentare: I have developed 4 survey tools. Some of them have very complicated logical conditions which were very easy to arrange with IDSurvey. The Knowledge base is very helpful especially for those who just started to use IDSurvey. I also want to thank the support team which is very-very quick and professional. Every time I had a question they responded immediately and helped to solve my issue the best way. Thanks a lot for that. Besides, the first introductory training was also so well organized and helpful that I could use it and develop complicated questionnaires immediately.

Vorteile:

It gives a lot of opportunities for developing survey tools. Logical solutions and filter conditions are great.

Nachteile:

I cannot name anything, since I really like everything.

Antwort von IdWeb

vor 2 Jahren

Thanks for your kind review!

Simonetta
OPERATIONS MANAGER in Italien
Marktforschung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

FLYFREE

5,0 vor 2 Jahren

Kommentare: Ho potuto organizzare in proprio il lavoro senza dovermi appoggiare a servizi esterni, sono stata seguita e lo sono ancora quando serve.
Ci ha permesso di essere autonomi

Vorteile:

Funzionalità offline, intuitivo per chi non è tecnico. Preciso non ha mai perso un dato.

Nachteile:

Forse differenzierei i pacchetti di acquisto per avere una scelta maggiore. Sulle funzionalità direi che per me è perfetto.

Antwort von IdWeb

vor 2 Jahren

Grazie della recensione! Contattaci pure per esporci le tue richieste riguardo i pacchetti.

VITTORIO
ICT Manager in Italien
Bildungsmanagement, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

simply perfect

5,0 vor 5 Jahren

Kommentare: I have overcome the limits found in the tools used before idSurvey

Vorteile:

power and simplicity of use, with a competent and very flexible support team. the possibilities of use are almost unlimited

Nachteile:

I can not think of anything. All the tool setting and the interaction with the sales team and the support team complete the product perfectly

Antwort von IdWeb

vor 2 Jahren

Thanks Vittorio!

mariano
Councilor in Italien
Marktforschung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Simple and complete

4,0 vor 3 Jahren

Kommentare: Overall a good product

Vorteile:

With simplicity we were able to activate all the functions without the need for support

Nachteile:

I found some limitations on the number of questions per page that causes a slowdown in the functionality of the system

Antwort von IdWeb

vor 2 Jahren

Thanks for the review! That issue was solved in the new update!

Max
Student in Deutschland
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Perfect for a personal survey for dissertation (n ~200)

5,0 vor 3 Jahren

Kommentare: Just have a smaller survey but scalability should be given too

Vorteile:

Quick response on request Easy to understand Valuable output App friendly Manuals are build up great with pictures and text to find everything which is necessarry

Nachteile:

wrong login data took me a while to log in

Rebecca
Program Manager in USA
Non-Profit-Organisation Management, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Software, Amazing Customer Service

5,0 vor 5 Jahren

Kommentare: The CATI software is user-friendly and easy to use. The customized trainings and ongoing technical support and assistance have been top-notch. We are able to conduct survey interviews efficiently and easily.

Vorteile:

Easy to use, great for programming research surveys.

Nachteile:

Unable to provide customized disposition codes for the pause function.

Antwort von IdWeb

vor 5 Jahren

Thanks Rebecca! We'll try to provide an even better product in following updates. Thanks for being part of our family!