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Bonterra Guided Fundraising (formerly Network for Good) Erfahrungen

Über Bonterra Guided Fundraising (formerly Network for Good)

Einfach zu bedienende Spendermanagement-, Spendenseiten- und Fundraising-Software, die Spenden in Höhe von 2,4 Milliarden US-Dollar an über 125.000 gemeinnützige Organisationen verwaltet.

Erfahre mehr über Bonterra Guided Fundraising (formerly Network for Good)

Vorteile:

And this system adjusts the profile should a donor unsubscribe. We are saving money and enjoying using this CRM - and I cannot say enough about their attentive customer service.

Nachteile:

I'll let you know once I figure this out because I haven't encountered a problem yet.

Bewertungen zu Bonterra Guided Fundraising (formerly Network for Good)

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,7
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

8,9/10

Bonterra Guided Fundraising (formerly Network for Good) hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 663 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (663)

Kierstin
Donor Relations and Events Director
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good value, great functionality

4,0 letztes Jahr
Untertitel auf Deutsch sind im Videoplayer verfügbar
Michelle
Michelle
General Manager in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good donor software

5,0 vor 3 Jahren

Kommentare: Network for Good is a vast improvement over our previous donor software. It has streamlined our donations process, clean our data, allowed us to increase monthly giving and have a more robust reporting process.

Vorteile:

Network for Good has an easy to use reports and filters with it’s own built in email platform. They have great, easily accessible customer service. It works great as a donor database and processor.

Nachteile:

I would like the ability to change the format of our donation page (s). While NFG is not a CRM, it would still be helpful to be able to use the groups function more fully.

Ashley
Managing Director in USA
Fundraising, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great CRM program

5,0 vor 2 Wochen Neu

Kommentare: Great CRM, easy online giving, customer service is friendly and quick, help catalog is easy to search and understand.

Vorteile:

I really like that this CRM is very user-friendly. Point and click is so easy. And if I have a question I can ask by phone, email, or chat and get answers quickly.

Nachteile:

When exporting sponsor information, the contact name is not included with organizations. After export, I have to add the contact name to the spreadsheet. It would be great if the contact name came over with the company name.

Kendra
Executive Director in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Please consider other donor software!

1,0 vor 2 Jahren

Kommentare: Terrible! After less than a year, they are taking away a key feature of their platform (event ticketing) and making it an additional $2000 (!!!!!) to have. This is a 55% increase in cost despite it being a service I was told I would have when I signed up. Despite multiple complaints from almost all their clients, no one at the company will take responsibility for the decision or admit the error and not do it. I am having to switch to another platform immediately as that is a cost that small or medium size nonprofits (their target audience) cannot support. Their customer service uses platitudes ("I understand your frustration") rather than solutions. Even if they realize how unethical this is and how it damages our ability to fulfill our mission, I cannot trust them because what's next? Will they start charging thousands for emails next? Who knows, they cannot be trusted even though I have a signed contract stating this is a service I am guaranteed to have, they will not honor it. Please go with any other donor management software!!

Vorteile:

It's easy to use and when I started with it, it combined all the features I need in one place - peer to peer, event management, ticketing, etc., and at a reasonable rate.

Nachteile:

There are many features that need to be improved. Their help articles are often out of date and do not follow the current version of the software with the steps that need to be taken. The compatibility of auctions to donor records is terrible creating multiple duplicate entries that staff had to correct. They not only charge a flat rate for services but ALSO a percentage so there are a LOT of hidden costs. They do not have a way to track volunteer hours (essential in the nonprofit world!!) and their customer service, while responsive, resorts to platitudes rather than solutions.

Antwort von Bonterra

vor 2 Jahren

Kendra, Thanks for your feedback. It sounds like you were really enjoying your software until these changes were implemented - I'm sorry to hear that and we would love to get things back on track. This change was meant to make your experience better and add a lot of value to your events run through Network for Good but we understand the concerns. Pricing changes aren't something we do often and with the costs you shared, I think we should connect to make sure you understand any new fees - it may be less than you expect. With the changes going on at Network for Good, we are listening to your feedback earnestly. Your trust is unequivocally important to us. Can you please email me so I can set up a conversation with you and a member of our team? kathleen.connelly@networkforgood.com We take pride in being very transparent about our fees - if you can email me, I would appreciate to hear which fees you were surprised about. We really appreciate you taking the time to review us! Kathleen

Michelle
President CEO in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

This system is not what I would recommend now - too expensive

5,0 vor 3 Wochen Neu

Vorteile:

All in one system for communications and donors

Nachteile:

How each product now is separate and must pay for it which has changed from the initial investment but it is basically the same product

Judy
Founder and CEO in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Bonterra Guided Fundraising will earn you money and sanity.

5,0 vor 3 Wochen Neu

Kommentare: Our experience has been great from onboarding until today. All staff members were able to figure out Bonterra with little to no questions from their moment of first log-in. Questions were answered as needed. No complaints.

Vorteile:

We love this CRM. It is so much more than we expected. We are now moving more and more of our functions onto the platform. It has been user-friendly from the start and, as they add more features, it gets even better. We believe that Bonterra will be the software that is used most often now matter what the position in our organization.

Nachteile:

We found nothing to dislike from day one.

Elain
Operations Manager in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Center Point - [sensitive content hidden] found the solutions we needed in Bonterra (NFG)

5,0 vor 2 Wochen Neu

Kommentare: I had used NFG at a non-profit I was previously employed. I asked my new colleagues to consider the Bonterra platform and they were equally impressed. It helped that I had the prior experience, however, I'm still learning, but am finding how versatile and easy to use the platform is.

Vorteile:

--Ease of implementation and set-up --Combined tools in one platform (donor management, donor communication, fundraising campaign pages)

Nachteile:

--Exporting of data was somewhat difficult, but the tech staff at Bonterra has been responsive in helping us work through the process

Josh
Executive Director in USA
Öffentliche Ordnung, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Built with Nonprofit Effectiveness in Mind

5,0 vor 2 Wochen Neu

Kommentare: So far it has been great. I'm getting the data in a much more accurate format and feel supported in the process.

Vorteile:

I love Bonterra's simplicity and capability.

Nachteile:

So far, the only real challenge is the cost. Salesforce, which we switched from, had a one time fee and then it was free every year after.

Donna
Fundraising Chair in USA
Darstellende Künste, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Satisfied Fundraiser

5,0 vor 3 Wochen Neu

Kommentare: We appreciated the coach at the beginning of our joining Network for Good and now the customer representatives who help when we have a question. Overall, the different aspects of the Fundraising platform meet our needs and give us a clear picture of our fundraising efforts.

Vorteile:

We like the ease of entering donations with the various campaigns.

Nachteile:

The annual cost of the program is difficult for a small nonprofit.

Louise
Executive Director in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Bonterra - Network for Good

5,0 vor 3 Wochen Neu

Kommentare: great experience overall, very user friendly

Vorteile:

Customer service is very good and ease of set up for different campaigns is great

Nachteile:

cost, limits for number of donors I can have

Kevin
Executive Director in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Do it all product

5,0 vor 3 Wochen Neu

Kommentare: I've had a great experience with Bonterra and the support has been prompt and thorough.

Vorteile:

I was able to get rid of a few software programs because of the versatility of Bonterra. I feel that this one product covers so many bases for me to collect donations, ticket sales, etc...and reach out to potential donors or buyers. It has saved our organization money because of its versatility.

Nachteile:

I really don't have anything that is negative at this point.

Jordana
Executive Assistant to the President/CEO in USA
Non-Profit-Organisation Management, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

How AWESOME is that!

5,0 vor 4 Jahren

Kommentare: In my experience, the donor staff often serves dual or multiple roles, breaking in a new system generally requires more time that you already have so little of. This was a huge factor in decision making for me, NFG doesn’t have a steep learning curve and their support to transition is the BEST. I’m well acquainted with the “Blackbaud’s Raiser Edge and e-Tapestry”, as well as others and unless you have unlimited financial resources and a dedicated staff/dept, I would steer clear of long standing desktop based programs such as these
-Easy and/or no cost access to customer service, either by phone, text or knowledge base
-NFG has been outstanding in all areas
-I have called NFG with an urgent need and the response was IMMEDIATE! I try to do the homework on my end and not take advantage of NFG’s tech support to have to respond to “fire”
-My experience with BB at my previous organization; I instant messaged tech support with a question they replied…great question, I’m not sure, let me kick it up to our data support and someone will get back to you very soon. That was over a year ago, never got a response.
-Often there is an additional cost or step up in pricing for immediate access to tech support
-Cutting edge technology that continues to improve itself. From their earliest platform I find that NFG continues to improve and maximize the end user experience
• Easier DAMN reporting

Vorteile:

Everything! Set up was a breeze and with NFG I could hit the ground running

Nachteile:

Haven't found a con yet, NFG suits our current needs perfectly

Hossein
Board Member in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Software is software but what makes NfG different is the people

5,0 vor 3 Jahren

Kommentare: Excellent and easy deployment.

Vorteile:

As with any software we do run into problems from time to time. What we have come to depend on is that everytime we run into a problem, we get a solution from the support team. In terms of functionality, the things we like the most are: - Email toll is easy to use, setup and send - Ticket Sales - We are a community center so pre-COVID we did lots of in-house events, and post-COVID we now do lots of virtual events. Its been great for both uses - Creating Donation Pages - The WYSIWYG editor is intuitive and easy to use. Setting up new donation pages takes just a few minutes! - End of Year reporting - Pretty self-explanatory - Quickbook Integration -

Nachteile:

There are a few features, and I would really describe it as bells and whistles that would be nice to have. But value to feature to money it really is tough to beat Network for Good.

Jacqueline
Director of Donor Relations in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

An immense help!

5,0 vor 3 Jahren

Kommentare: I cannot say enough great things about Network for Good. Even when first considering Network for Good, the staff I spoke to really made me feel like they truly cared about me and the organization and the work we do. From the first sentence spoken, they made me feel valued...it/I wasn't just another sale. Throughout all these months as a customer, staff has reached out to check in and have made me feel even more valued. With Network for Good, our donations have more than doubled from last year!

Vorteile:

Network for Good’s Donor Management System so simple to use and lays out my stats so nicely. It has taken a load off of me when preparing for Board & Development Committee meetings, and it also has been an incredible help with sending email blasts and thanking donors. As we all know, relationships take time, and with our organization being only 5 years old, Network for Good has helped us make those relationships much stronger through the easy-to-use email blasts, grouping of contacts, donor segmentation, etc. I would be remiss if I didn't mentioned that I was paired with a coach when we purchased Network for Good and how phenomenal my coach was! He helped instill confidence and guided me in my first months, and I have excelled in this role with immense thanks to my coach and Network for Good.

Nachteile:

Creating a campaign could be streamlined a little bit, but it's still very nicely laid out for simple set up.

Antwort von Bonterra

vor 2 Jahren

HI Jacqueline, Thanks for reviewing us! Wow - we're so excited to hear about how your process for board & development meetings has been simplified. Great job personalizing your donors' experiences and being able to grow your good as a result of our fundraising software. So excited to hear about your positive relationship with your coach, and that you know you are valued by us. It means a lot that you've taken the time to review us. These comments help us continually improve! Kathleen

Jenn
Director of Fund Development & Communications in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The Go to for Fundraising Softwares

5,0 vor 2 Jahren

Kommentare: I would highly recommend NFG to anyone looking to have an easy way to accept online gifts or tickets for events and keep track of their donors, including communications. NFG has saved us valuable time and money. The customer service team is wonderful and always there to help with any questions or concerns. It is easy to migrate data to NFG, and a team is there with you every step of the way.

Vorteile:

NFG is truly an all-in-one software for nonprofit database, donation, and communications. No more trying to integrate with multiple softwares. NFG makes it easy to group supporters/donors and segment communications.

Nachteile:

NFG is constantly integrating new ideas and upgrades to its software. I would like to be able to easily group contacts who have started peer campaigns but that is not an option at this time. There isn't a volunteer database, sign-up side to this software.

Antwort von Bonterra

vor 2 Jahren

Hi Jenn, Thanks for the review! We're excited to receive this feedback because it means we're accomplishing our mission of helping nonprofits grow their good. We'll share your comments with our product team and use it to help us continually improve. Thanks so much for being a Network for Good customer! Keep doing awesome things :) Kathleen

Kate
Director of Operations in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Greatly disappointed

1,0 letztes Jahr

Kommentare: We regret switching to Network for Good and are in search of a replacement.

Vorteile:

Having email and text messaging integrated with the donor management function is very helpful.

Nachteile:

There are a lot of features lacking, and they are not receptive to feedback/requests for improvements or changes. The reporting customization options leave a lot to be desired in comparison to our previous system. Many things that seem like they should be easy to automate must be done manually. They accept PayPal, and they offer no way to charge donor cards. Constituent addresses are automatically shortened (e.g.: Street becomes St), which creates a lot of extra work when generating a mailing where we want addresses fully spelled out on the envelope. Peer-to-peer fundraising is clunky and siloed in a different place than other donations, making reporting difficult.

Antwort von Bonterra

vor 11 Monaten

Hi Kate, Thanks for the feedback! I'm glad to hear that you are finding our all-in-one communications tools useful for building relationships with your donors. I'm passing this along to our product team who are always looking for ways to improve our reporting and giving tools. We really appreciate you taking the time to review us and thanks for being a Network for Good customer! Kathleen

Midge
Interim Development Director in USA
Darstellende Künste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Recent migration from ticket based system

5,0 vor 3 Jahren

Kommentare: Really very good

Vorteile:

Ease of use. Well organized. Competively maintained.

Nachteile:

There is always something that needs to be improved. My sense is that NFG is committed to staying ahead of the curve with this issue. Would love to have a more streamlined process to track couples with different last names. Users with different email addresses can be an issue. And in NYC, tracking households by mailing address in white glove buildings where Apt numbers are often not used can be problematic

Ben
Director of Philanthropy in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A review from someone who never writes reviews

5,0 vor 3 Jahren

Kommentare: Overwhelmingly positive. If you're a development director, at least consider looking into this software. It has made my job so much easier. I am not someone who gushes for companies or products often, but this has made my life/job SO much easier, I am NFG's newest and biggest microphone. 10/10 would recommend

Vorteile:

The simplicity. Anyone who is reading this who is thinking of getting out of eTapestry or something because of how ludicrously non-intuitive it is, this is your software. I love how straight forward and user friendly it is. Everything just makes sense and is so easy to use.

Nachteile:

I honestly don't really any glaring con, at least yet. It took me a second to figure out the texting aspect but doing a quick webinar with them explained everything. Every small issue I've had was easily explained by their help desk or webinars or whatever. Very easy to get help, unlike past platforms we've been on

Mark
Email Marketing Consultant in USA
Religiöse Einrichtungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Cost effective 1-stop solution for non profits

5,0 vor 3 Jahren

Kommentare: I was forced to learn to use NFG without notice because Constant Contact obsoleted our templates without any warning (they sent eMails to our accounting staff who had no clue what the messages meant, but no warnings got to me, the person that creates the messages). Learning to use it was easier than I imagined. Most importantly lots of online help when I needed it (which was immediately!)

Vorteile:

Very easy to use. I do the eMail marketing for our organization and it is very competitive feature wise with other stand-alone applications like Constant Contact. One of the features I really like is when I copy/paste text into an email with URL links in the text, the links come with the text. Saves a lot of time!

Nachteile:

Lack of ability to mix text and graphics in a single block of an eMail limits your design flexibility. Small inconveniences like having to manually enter test message eMail addresses every time you send one makes creating messages where you are going to have 4-6 revisions with a test message between each a cumbersome. Lack of folders for graphic items makes finding them a bit more difficult. Lastly, when you send test messages, there is no way to make comments to the reviewers. I just add a text box at the top of the message and put my comments regarding each revision in there. It's on me to remember to delete that block before the message gets send out to our users. This scares me as things get urgent when we get to the finish line and I'm afraid someday I'm going to forget to delete that block, or the system is going to glitch and send it out accidentally!

Cheryl
Public Relations Manager in USA
Philanthropie, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Network for Good - a partner in our fundraising success.

5,0 vor 3 Jahren

Kommentare: Overall, I am very pleased with Network for Good and have seen amazing results in the level of fundraising we've been able to experience thanks to the platform. As I stated earlier, the customer service I've received from Network for Good at all levels is second to none and I credit a lot of my fundraising successes to the work I've done with [SENSITIVE CONTENT] as my coach. Additionally, I love the video, email, and text tools integrated into the platform and use these regularly.

Vorteile:

The things I like best about Network for Good include access to an excellent fundraising coach. [SENSITIVE CONTENT] is the team I don't have otherwise. Someone I can bounce ideas off of, and who can give me a professional and outside perspective about campaigns, events, etc., and new ways to look at fundraising. I like Network for Good's overall platform and interface. When I began working for CMCA two years ago I was able to quickly learn the system and do at least the basic things to ensure that donations were being recorded, acknowledged, and that donors were being kept informed about the work they were supporting. As I've been using Network for Good more, I've gotten better at using the analytics and reporting tools more effectively and efficiently and have fallen in love with the tools available to do individual and group video thank yous or updates and to text donors. I use the email and letter portions of the platform frequently and appreciate the variety of preset options available but also appreciate the ability to customize things as I want to. The customer service provided by Network for Good is second to none.

Nachteile:

Reporting is the area that I am least confident about. Understanding how to pull a report can be complex at times and often when I pull reports using what I believe to be the right criteria, I get varied results making me question whether I'm using the reporting functions correctly or whether the reports are as accurate as they should be. While there are some preset filters available, I believe a survey to find out the most common reports used by your clients might be helpful to allow your team to set up these reports for folks to use. There is a certain set of knowledge a person needs to have to understand how to pull reports from databases, and honestly, it takes time to learn this, making this piece a little more user-friendly and more "reliable" data-wise would be helpful. All this is to say, I suspect the variances I get from the reports I pull are due to my own mistakes. I suspect someone who has lots of experience in pulling reports would get more consistent results. I am a one-person team, though, responsible for a lot of things in addition to fundraising, so some things to help ease this process would be appreciated.

Dyna
Founder in USA
Fundraising, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fundraising for FREE In-Home Care Assistance

5,0 vor 3 Jahren

Kommentare: Overall, Network for Good has made digital donations extremely accessible and user-friendly. Our supporters can update their user information, card information, access donation history and receive a copy of their tax receipts. As for administration, it serves as a great asset in tracking our funding, data analytics, and the areas where improvement is required. We've been able to reach twice as many supporters through the templates and communication features they provide.

Vorteile:

Network for Good helps us track our monetary donations through both digital and in-person. With the manual entries, we're able to track the support we've received, who it's from, how much, and how often. The acknowledgment feature also helps us reach out to our donors and express our gratitude for their support. The email blasts also increase our engagement with our supporters.

Nachteile:

As a nonprofit, Network for Good satisfies all the criteria we look for in a donation and database platform. We are able to track donations, supporters, overall progress, yearly fundraising, etc. The communication tools integrated into the platform serves a great purpose in our donor engagement. There is, however, limited templates to use for email blasts and newsletter. I've found myself having to resort to third-party platforms to create infographics and content to implement in our newsletters. Nonetheless, it's a great asset to our organization's success.

Cindy
Executive Director in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Network for Good

4,0 letztes Jahr

Kommentare: Our overall experience with Network for Good is very positive. We usually send a physical newsletter out in summer, but we just had too much on our plate this summer. Network for Good allowed us to make the decision to pivot and I was able to put together an email blast in far less time and without the expense of the mailing.

Vorteile:

In my role as executive director I like to know a lot of metrics. Network for Good provides a wide range of reporting options allowing me to hone in on exactly what I am looking for. I also appreciate that I can create my own tasks, enter notes on recent donor interactions and even upload images of thank you notes I have sent to donors. This is especially helpful before I make the next contact. I can look up the note and be reminded that I spoke to a donor and they told me they have 3 cats. The next time I call them I can say, "oh, and how are the cats doing." It really helps to personalize and tailor the interaction.

Nachteile:

I am disappointed that to fully utilize all of the new additional features we have to pay for the elite version. It is cost prohibitive for us as a small animal shelter on a limited budget. We recently mapped our Network for Good with Quickbooks online. This has reduced a lot of redundancy, but a con is that I lose visibility to some detail so still have to go into both systems if I need to see the detail.

Antwort von Bonterra

letztes Jahr

Hi Cindy, Thanks for the review! It's exciting to hear about all the ways our software has helped your nonprofit achieve its goals and personalize your relationships with your donors. It means a lot that you've taken the time to review us. I will forward these onto our product team to hear your feedback. These comments help us continually improve! Kathleen

Devan
Director of Development in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Pros and Cons for a Small Nonprofit

4,0 vor 12 Monaten

Kommentare: I am overall very happy with our use of NFG for our DMS.

Vorteile:

The system is very intuitive and easy to learn and subsequently use. It was a great next step for our organization in terms of adopting a DMS that went above an beyond a very simple system that ultimately dealt in spreadsheets. We love to use the video feature and often use the built-in communications platforms for easy communication with our donors. Generally, I am pleased with the filtering options and functionality, although there are some pieces to that the I would like to see changed or added. It is great to have the option to export and import data with ease

Nachteile:

I have had ongoing issues with the direct mail feature. Despite several chats with the support team and attempts to edit the original templates to our direct mail letters, I continue to have issues with the formatting. It would also be ideal to be able to export the letters to both Word and PDF so that edits could be made via Word when those edits are not possible in NFG.As well, it would be great to be able to add attachments to gift entries. For example, when a donor makes a gift via check, I would like to be able to attach the scan of the check and the scan of the signed acknowledgement letter. An additional feature that would be extremely helpful would be to filter on pledges and tasks. This would be incredibly helpful when pulling reports for our Development Committee and Board.Finally, and this is minor, it would be helpful to have the ability to search within the filter field - in other words, instead of scrolling through the drop down list to find a category to filter on (i.e. donation date, address, etc), it would be possible to search the list from the top by typing in the field I am looking for.

Rebekah
Executive Director in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy to use and time-saving donor management system

5,0 vor 7 Jahren

Kommentare: Our small nonprofit struggled with finding a way to manage our donors and Network For Good (NFG) provided a perfect solution. The amount of time I save with the software automating many of the data entry I used to do manually is incredible. That it is cloud based and multiple users can access means that I am no longer the only person who can access our financial numbers and donor contacts, so the bookkeeper and key stakeholders can access the information they need without having to go through me.

Vorteile:

-Time saving through data automation -Ease of use, both for understanding the system and navigation through the pages -Quick response from customer support << so important! -Willingness of customer support to take suggestions to improve the database -The increase in donors selecting options that directly increase giving, specifically paying processing fees and opting for recurring donations, is making a big difference to our organization's bottom line -Clear visual represenations of the data to quickly understand recent activity and to see the financial progress -Integrated emailing through Constant Contact--a system we already use--helps to communicate easier with small segments of our donors, making them feel more into the organization -Customizable event registration integrated into the database is HUGE for us since a large portion of our donations are collected in relation to trips and dinners.

Nachteile:

-The emails sent through the database using Constant Contact aren't completely customizable, I would like to have the link color be controllable so our visual branding is consistent across platforms. -The two portals to access the NFG websites (donor database and the dashboard for our the account) were difficult to differentiate at first since they both open to a dashboard--it took weeks for my people to understand the difference (my people tend to be over 65 and less computer savvy) -Custom questions asked during checkout still have to be entered manually--this should be automated -I am still new to the system and discovering things that are a little off from what I am used to with the previous way we dealt with our donors, however, NFG is very responsive to helping me find work arounds that utilize the features of the software

Barbara
Regional Director in USA
Psychische Gesundheitsfürsorge, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Network for Good for NonProfits

5,0 vor 2 Jahren

Vorteile:

It is really easy to get started using NFG's resources or doing it yourself. People respond to you quickly.

Nachteile:

I am grandfathered in because I used the Giftworks product from Frontstream. New users in my network would like an everyday fundraising page that looks like ours however it is not available to them. The everyday fundraising pages could be improved.

Sharon
Exec Director in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Functionality is Worth the Learning Curve

5,0 letztes Jahr

Kommentare: Donor engagement is improved. Donations are up 18% over the previous year. Our Fundraising Coach has been excellent in getting us up and running. Love that donor communications, appeals, logging and monitoring is all consolidated in one platform,

Vorteile:

The options to create professional looking e-blast templates, monitor response rates to appeals and emails has been a game-changer for our donor and volunteer communications.Quick and easy donor acknowledgements via email using templates that can be individualized to the donor and sent--saving so much time, printing supplies and postage, while giving better donor response.GAllery of other non-profit templates for inspiration.Access to support articles.

Nachteile:

It may just be my "newness" to the software, but the Create Filter feature seems a bit cumbersome. I'd like to be able to select an existing filter to use as a template rather than starting anew.

Antwort von Bonterra

vor 11 Monaten

Hey Sharon, Wow, thanks for your review! Huge congratulations on your sponsorship and growth. We're so thrilled to hear all your feedback and to be accomplishing our mission of helping nonprofits grow their good. It's so important for you to be able to lean on Network for Good for fundraising guidance and quick communication tools! And thank you for the feedback regarding repeat filters. It is possible to save templates in our software, and I would encourage you to check out our live daily office hours, help center, or ask your coach for help with this. Thanks so much for being a Network for Good customer! Keep doing awesome things :) Kathleen