--- description: Detaillierte Informationen über ServiceM8 zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceM8 Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Field Service Management Software](/directory/10009/field-service-management/software) > [ServiceM8](/software/110711/servicem8) # ServiceM8 Canonical: https://www.capterra.com.de/software/110711/servicem8 Seite: 1 / 14\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/110711/servicem8?page=2) > Die App für kleine Unternehmen. Plane Jobs, erstelle Angebote und Rechnungen, fülle OH+S-Formulare aus und nimm sogar Kreditkartenzahlungen entgegen. > > Bewertung: **4.5/5** von 311 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ServiceM8? ServiceM8 ist für Elektro-, Sanitär-, Landschaftsbau-, IT-, Reinigungs-, HLK-, Schädlingsbekämpfungs-, Schlosser-, Immobilien-, Sicherheits-, Solar-, Hausverwaltungs- und Reparaturunternehmen geeignet. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 311 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ServiceM8 - **Gegründet**: 2010 ## Gewerblicher Kontext - **Startpreis**: 0,00 AU$ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Irland, Kanada, Neuseeland, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Abrechnung & Rechnungsstellung - Alarmfunktion / Benachrichtigungen - Angebote / Schätzungen - Angebotserstellung - Anlagegegenstand-Management - Arbeitsauftragsverwaltung - Audit Trail - Aufgabenmanagement - Automatisierte Angebotserstellung - Berichterstattung / Analyse - Berichterstattung und Statistik - Buchhaltung - CRM - Daten-Import / -Export - Echtzeit-Planung - Elektronische Unterschrift - Elektronische Zahlungen - Für gewerbl. & industr. Elektroinstallateure - GPS - Gerätenachverfolgung - Inspektions-Management - Job-Management - Job-Nachverfolgung - Kalender-Synchronisierung - Kalenderverwaltung - Kontakt-Datenbank - Kundendienst-Historie - Kundenhistorie - Kundenmanagement - Kundenspezifisches Branding - Mobile App - Online-Buchung - Online-Zeiterfassung - Projektmanagement - Real-Time Updates - Rechnungsmanagement - Reservierungs-Management - SMS-Nachrichtenversand - Schätzung - Techniker-Management - Terminplanung - Third-Party Integrations - Verfügbarkeit-Management - Versandmanagement - Vorbeugende Wartung - Wartungsplanung - Wiederkehrende Termine - Workflow-Management - Zeit & Kosten Verfolgung - Zeitverfolgung ... und 14 weitere Funktionen ## Integrationen (10 insgesamt) - Deputy - Google Calendar - MYOB Business - Mailchimp - Microsoft 365 - QuickBooks Online - Stripe - Workato - Xero - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - 24/7 Live-Support - Chat ## Category - [Field Service Management Software](https://www.capterra.com.de/directory/10009/field-service-management/software) ## Ähnliche Kategorien - [Field Service Management Software](https://www.capterra.com.de/directory/10009/field-service-management/software) - [HVAC Software](https://www.capterra.com.de/directory/30107/hvac/software) - [Schädlingsbekämpfung Software](https://www.capterra.com.de/directory/30592/pest-control/software) - [Sanitär Software](https://www.capterra.com.de/directory/30673/plumbing/software) - [Elektriker Software](https://www.capterra.com.de/directory/31006/electrical-contractor/software) ## Alternativen 1. [FieldPulse](https://www.capterra.com.de/software/153475/fieldpulse) — 4.6/5 (422 reviews) 2. [Jobber](https://www.capterra.com.de/software/127994/jobber) — 4.6/5 (1420 reviews) 3. [Connecteam](https://www.capterra.com.de/software/153140/connecteam) — 4.6/5 (5103 reviews) 4. [Service Fusion](https://www.capterra.com.de/software/135788/service-fusion) — 4.3/5 (307 reviews) 5. [ServiceTitan](https://www.capterra.com.de/software/150053/servicetitan) — 4.3/5 (325 reviews) ## Nutzerbewertungen ### "I love this product. I am a daily user and use it for all of my online invoicing for my business." — 5.0/5 > **Timothy** | *12. Dezember 2017* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date > > **Nachteile**: Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands - > > A real time-saver and great for monitoring all invoice statuses - ----- ### "Great for small business\!" — 5.0/5 > **Sheri** | *10. März 2025* | Bau | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I liked the ease of use. I miss being able to search for jobs to find pricing something I’m not able to to do on other dispatch software > > **Nachteile**: Less tracking and a little less options than what HCP offers > > Pretty happy it was great for a small start up company\! ----- ### "Buyer Beware" — 1.0/5 > **Ryan** | *1. Februar 2023* | Verbraucherdienste | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: This is what we DID like about the software: While it might be a negative for some people, we love the fact that this system is Apple only. This greatly simplifies training, deploying, and working with it. And of course it's all done on Apple's interface which is second to none. It handles everything a field service company needs, with the exception of inventory, and it USED to do all this very well. It empowers the techs in the field to complete a great many tasks that previously were assigned to administration. This includes job creation, quoting, invoicing and collecting. 2 years ago they launch a VOIP phone app and this was incredibly helpful and a real time saver. It integrates with Xero (our accounting package) and Stripe very well. It has a pretty good API so we are able to connect some useful 3rd party apps to further expand our possibilities, and it is genuinely intuitive. > > **Nachteile**: That it no longer functions properly. A year ago that statement would not have been true. But today, in February 2023, it unfortunately is. > > We've been using ServiceM8 since 2018. Every September, with great fanfare, the latest update is made available to users. They call it their "Launch Event". It's always a very exciting time to see what new goodies and improvements will be added to the system. It has never disappointed. Until the last launch. In September 2022 ServiceM8 11.0 launched, and it has been a nightmare ever since. We've had the same tickets in now for 5 months, with nothing beyond canned responses received. The system is now extremely slow to repond, cannot complete basic search and find queries, and notifications (customers reaching on to contact you\!) has pretty much stopped functioning altogether unless one is willing to sort through them over and over again trying to find which ones are new.Mind now, that before 11.0, none of these problems were in existence. But 5 months later they remain with no time line to remedy, and not even the smallest company acknowledgment of the problem. Does that sound to you like typical company behavior? Or does it sound more like a company with cashflow or ownership issues? We suspect the latter, which is the impetus of this review.It takes a great deal for a company to deploy new field service software, even intuitive ones like ServiceM8. We are now faced with the real possibility of having to do just that. We wouldn't want the same fate to befall another company without issueing a warning. ----- ### "Needs Improvement" — 4.0/5 > **Guida** | *31. Januar 2024* | Hausmeisterservice | Empfehlungsbewertung: 4.0/10 > > **Vorteile**: It is easy to use, affordable and customisation of quotes, invoice templates. Has some great features like client reminder emails/sms Mobile app is great for field techs Integration with Xero > > **Nachteile**: Support is via chat only and they often don't know why errors/issues occur Illogical features such as when you reply to a client enquiry in the inbox, all email replies will go to the inbox enquiry regardless of whether you have converted the job. This means manually copying and pasting all correspondence into the job which is a huge time waster Reoccuring jobs are based on 24 hours not work hours of 8 or whatever your work hours are set to so when booking a job over several consecqutive days its appears in the calendar incorrectly which confuses not only the clients but also field techs. Needs to be changed to work hours for our specific business Tutorials are often not updated to the curren version of SM8 so can be confusing Some functions perform illogically A lack of desire to implement improvements that would benefit many trade business' > > Whilst its been good for the most part it can be very frustrating when illogical things happen and they just throw their hands up and say or well that's just how it works. ----- ### "Very pleased that we chose ServiceM8 as my work management system." — 4.0/5 > **Marcus** | *7. Februar 2024* | Hausmeisterservice | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It's a completely joined up system and it has streamlined our back office operation. Customers love the notifications when an engineer is enroute. > > **Nachteile**: We haven't encountered major stumbling blocks with ServiceM8. The only criticisms are that it is not as intuitive as I would have imagined and integration with Google Calendar could be better (an issue with Google Calendar apparently). > > It has been a fairly steep learning curve to get going with ServiceM8 but overall, the experience has been pretty easy. You do have to mould some of your traditional working practices to fit the system, but I'm quite opening to finding newer and more efficient ways of working. There is lots of guidance available and the support team have been great. We've also hade to change from Adroid to iPhone at the same time, as ServiceM8 is only available on iPhone. ServiceM8 have helped with the cost of the change. Without doubt we have selected the most appropriate system. It has transformed the way we work. The efficiency the system has provided has probably halved our admin time. ----- Seite: 1 / 14\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/110711/servicem8?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/110711/servicem8) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten