Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Über ServiceM8

Die App für kleine Unternehmen. Plane Jobs, erstelle Angebote und Rechnungen, fülle OH+S-Formulare aus und nimm sogar Kreditkartenzahlungen entgegen.

Erfahre mehr über ServiceM8

Vorteile:

Its great to organise projects and keep photos filed.

Nachteile:

Was told to login that way and cancel. However before I was able to login today I was billed for another month of service.

Bewertungen zu ServiceM8

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,5
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

9,0/10

ServiceM8 hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 302 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (302)

Timothy
Timothy
Owner in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I love this product. I am a daily user and use it for all of my online invoicing for my business.

5,0 vor 6 Jahren

Kommentare: A real time-saver and great for monitoring all invoice statuses -

Vorteile:

My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date

Nachteile:

Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -

Guida
Operations Manager in Australien
Hausmeisterservice, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Needs Improvement

4,0 vor 3 Wochen Neu

Kommentare: Whilst its been good for the most part it can be very frustrating when illogical things happen and they just throw their hands up and say or well that's just how it works.

Vorteile:

It is easy to use, affordable and customisation of quotes, invoice templates. Has some great features like client reminder emails/sms Mobile app is great for field techs Integration with Xero

Nachteile:

Support is via chat only and they often don't know why errors/issues occur Illogical features such as when you reply to a client enquiry in the inbox, all email replies will go to the inbox enquiry regardless of whether you have converted the job. This means manually copying and pasting all correspondence into the job which is a huge time waster Reoccuring jobs are based on 24 hours not work hours of 8 or whatever your work hours are set to so when booking a job over several consecqutive days its appears in the calendar incorrectly which confuses not only the clients but also field techs. Needs to be changed to work hours for our specific business Tutorials are often not updated to the curren version of SM8 so can be confusing Some functions perform illogically A lack of desire to implement improvements that would benefit many trade business'

Ryan
Owner in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Buyer Beware

1,0 letztes Jahr

Kommentare: We've been using ServiceM8 since 2018. Every September, with great fanfare, the latest update is made available to users. They call it their "Launch Event". It's always a very exciting time to see what new goodies and improvements will be added to the system. It has never disappointed. Until the last launch. In September 2022 ServiceM8 11.0 launched, and it has been a nightmare ever since. We've had the same tickets in now for 5 months, with nothing beyond canned responses received. The system is now extremely slow to repond, cannot complete basic search and find queries, and notifications (customers reaching on to contact you!) has pretty much stopped functioning altogether unless one is willing to sort through them over and over again trying to find which ones are new.Mind now, that before 11.0, none of these problems were in existence. But 5 months later they remain with no time line to remedy, and not even the smallest company acknowledgment of the problem. Does that sound to you like typical company behavior? Or does it sound more like a company with cashflow or ownership issues? We suspect the latter, which is the impetus of this review.It takes a great deal for a company to deploy new field service software, even intuitive ones like ServiceM8. We are now faced with the real possibility of having to do just that. We wouldn't want the same fate to befall another company without issueing a warning.

Vorteile:

This is what we DID like about the software: While it might be a negative for some people, we love the fact that this system is Apple only. This greatly simplifies training, deploying, and working with it. And of course it's all done on Apple's interface which is second to none. It handles everything a field service company needs, with the exception of inventory, and it USED to do all this very well. It empowers the techs in the field to complete a great many tasks that previously were assigned to administration. This includes job creation, quoting, invoicing and collecting. 2 years ago they launch a VOIP phone app and this was incredibly helpful and a real time saver. It integrates with Xero (our accounting package) and Stripe very well. It has a pretty good API so we are able to connect some useful 3rd party apps to further expand our possibilities, and it is genuinely intuitive.

Nachteile:

That it no longer functions properly. A year ago that statement would not have been true. But today, in February 2023, it unfortunately is.

Antwort von ServiceM8

letztes Jahr

Hi there Ryan, we're sorry to see your frustration around these issues you're experiencing, it's understandable and we're sorry for the inconvenience to your business. We'll have this reviewed for you and hopefully resolved soon. Thanks, ServiceM8 Team

Marcus
Engineer in UK
Hausmeisterservice, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Very pleased that we chose ServiceM8 as my work management system.

4,0 vor 2 Wochen Neu

Kommentare: It has been a fairly steep learning curve to get going with ServiceM8 but overall, the experience has been pretty easy. You do have to mould some of your traditional working practices to fit the system, but I'm quite opening to finding newer and more efficient ways of working. There is lots of guidance available and the support team have been great. We've also hade to change from Adroid to iPhone at the same time, as ServiceM8 is only available on iPhone. ServiceM8 have helped with the cost of the change. Without doubt we have selected the most appropriate system. It has transformed the way we work. The efficiency the system has provided has probably halved our admin time.

Vorteile:

It's a completely joined up system and it has streamlined our back office operation. Customers love the notifications when an engineer is enroute.

Nachteile:

We haven't encountered major stumbling blocks with ServiceM8. The only criticisms are that it is not as intuitive as I would have imagined and integration with Google Calendar could be better (an issue with Google Calendar apparently).

Katherine
Director in UK
Verifizierter Nutzer auf LinkedIn
Bau, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A must have for trades

4,0 vor 5 Jahren

Kommentare: We have only been using the platform for a month

Vorteile:

- The pricing structure is something that initially drew our attention. Instead of being per user it is a monthly fee (plus add-ons). - The job scheduling is very easy to use and with a team scheduler add-on you can select multiple team members for the same job. - the phone app is extremely useful. You can select to text a customer when you are on route (providing you've set it all up before hand). - You can take payment in the field as well as invoices generating a link that customer's can click on to make payment. Payments are shown in the job diary. - job diaries are autogenerated so you can see a good audit trail from creation to closure. You can add to existing jobs from the inbox feature. - the network request add-on is really useful for our business where we use contractors who don't require a logon to our system but complete jobs on our behalf. We have set our templates up with forms and questions that need completion and when these are done it shows up on our portal which says time having to manually enter data in from emails.

Nachteile:

- Sometimes the navigation functions can be time consuming. It would be handy to raise a job from within the client module window (i.e. when you open a client you can view current and past jobs but you cannot raise a new one and therefore have to go to dispatch board). - It would be good to have a shortcut to raise a new job on the main menu rather than having to select dispatch board. - the asset scanning only appears to work with purchase stickers from ServiceM8 (unless we haven't discovered correctly how to do this with other ones...) - It is limited to IOS so we have had to purchase iPad minis to sync with our android devices.

timothy
director in Australien
Einzel- & Familiendienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Pay for volume and not number of users

5,0 vor 2 Jahren

Kommentare: The online chat tool with support is great. Nothing ever gets lost in the translation. Support is 7 x 24 around the planet.

Vorteile:

Our business is strictly a service that we provide with a couple variations. Starting out as a small business meant I could not afford starting to pay for user licenses I could not afford. This other mob I was deal with, my first month with a discount was suppose to be $6. I then got a bill for $21 for just one day of testing. Bugger that. It was not worth the time a day to argue.

Nachteile:

The outside sales support can be pricey. If you know exactly what you want, you can keep the implementations costs down. Especially with training. you need to practice as much as possible during your trial period.

Julio E
Partner in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best Service Managing software I have used!

5,0 vor 5 Jahren

Kommentare: Ease to schedule, invoice, quotes and payments.

Vorteile:

It is a very well rounded software. Every year they add new features at no cost that improve the interaction with it.

Nachteile:

Wish they mad a version for Android. Most of my team uses Android and we have to provide them with an Apple device in order to use the software.

Alison
Alison
Verifizierter Nutzer auf LinkedIn
Unternehmensberatung, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

Superb Small business software for Scheduling

5,0 vor 8 Jahren

Kommentare: Simple to use and schedule installers whilst capturing customer communications. I use this software in 2 small business operating in New Zealand construction industry and it works well in both. 1 integrated with Xero...this works well. 1 is not integrated to accounting for complexity of pricing reasons...but one day, I will reconfigure our pricing so I can.
Overall, excellent software especially when you can design new processes to ensure users can populate the information and view what they need to see in a timely fashion.

Vorteile:

Especially powerful is the remote users...managers and installers accessing and updating information from iPhones and iPads. We capture on-site photos. We capture on-site Hazard ID information and customer sign-off for quality.

Nachteile:

no App for Androids. We have contract installers and persuading them to ditch their Samsung for an iPhone hasn't worked. (We synch with Google Calendars for them.)

Arpit
Arpit
Director in UK
Verifizierter Nutzer auf LinkedIn
Versorgungsunternehmen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Absolutely great for trades

5,0 vor 5 Jahren

Kommentare: We setup a fire alarm business and needed a system to link customers, engineers, head office and invoicing in one eco-system. ServiceM8 does this and more. They work with a UK based company to provide support and form customisation. The custom forms are leapyears ahead and it gave our business a great professional headstart.

Vorteile:

We found the app easy to integrate and the pc web-based interface is very intuitive. The ability to create custom forms, and other custom services is invaluable. The auto emailing of customers for invoices and quotes makes the business look extremely professional.

Nachteile:

They have no support for android nor do they have an android app. I find this incredulous given that Android is such a large user. It was for this reason that we stopped using the software.

Jodi
Jodi
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

Life Changing App for Small Business Owners

5,0 vor 8 Jahren

Kommentare: If you own a small business in the Service Industry and you want your life back, then you need ServiceM8. Our landscaping company has gone from a rather unprofessional mob of blokes working their rears off to a very slick team of professionals, and we are blitzing the opposition!

Vorteile:

What sets ServiceM8 apart from the many "other" apps out there is that ServiceM8 is ever evolving, it is owned by an Australian Company which is run by "down to earth" people who listen. The flexibility of the system is awesome (one size does not fit all, but there is always a workaround for little things) and so many options and add ons to suit the individual business, many are free.

Nachteile:

If pushed I'd say the "Apple" thing, but honestly when your business is booming, the cost of another iPad is not an issue!

Skipper
Owner in USA
Hausmeisterservice, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Hesitant but hopeful, and pleasantly suprised.

4,0 vor 7 Jahren

Kommentare: As a tiny service company competing against global powerhouses, we have been searching for a long time for a program to help us consolidate our business software. We had a system that worked for us, but it was clunky due to it being a series of stand alone programs we would multitask together. SignNow, Quickbooks online, Notes, emails (2 different ones) and photos all worked, but took about 1/2 the time of the actual service call to make sure all the documents were properly completed, sent and billed. Two key features sold us on this: Integration into QuickBooks Online and the ability to create check lists for each job so nothing is forgotten. The bonuses of individual technician scheduling, letting us have the option to still use WAZE for the GPS on the work order, time stamps for travel and on/off the job, text/email ETA from the phone to the customer all makes us look much bigger than we are. We feel like a powerhouse vs the big boys in our industry with this program, and with the cost based off now much we use it vs a block tier system lets us know well before hand what our costs will be each month. We couldn't be happier. Please don't change this formula ServiceM8. It's everything we need.

Vorteile:

Hard to say: Its super easy to use, has all the features we already used and more. Stable, powerful and integrates into QBO and emails seamlessly. Customer service communication inside the program is outstanding. Being able to ask questions without starting new emails or having an agent auto close a question ticket before all the questions are completed is being A+ customer service.

Nachteile:

Only nitpicking things really. We run strictly OS machines, so there are a few features we cannot use because they seem to only work on Windows browsers. Diary notes are great, but hard to edit/can't edit. Not a big deal, but never the less, our fat fingers can sometimes make us look unprofessional without the ability to edit before we email. Switching between phone and tablet on the job. This seems to be hard for the program to do. If we check in on a phone from travel, we must check out on that same phone, we can't check out on the tablet where we ultimately do most of the work with SM8. Sometimes we don't remember to check in and out and do all the work on the tablet and not switch to the phone and we have to redo some work because of it. Instructions. 95% of all your instructions are spot on, but some we had to ask for help even after reading them a few times. Nothing big because customer service was wonderful.

Joanne
Director in Australien
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Service Software

4,0 vor 8 Jahren

Kommentare: We have been looking for a software that would link to Xero that would help cover our quoting, invoicing and our job bookings. We came across several, but went with Service M8 as it gave us most things that we need and we loved their costing set up.

Vorteile:

The cost is per job and not per month/per user. As a small start up company this was a great way to keep our costs low, but still be able to function with several users. I love the custom templates which allows us to create our own paperwork. The form function is a great ad on which allows us to comply with Health and Safety requirements especially when we are dealing with larger companies on a sub-contract basis. The job components such as text message, tracking, photo tags are the things that set us apart from our competition. Our customers think we are wonderful. The new job cost module is a giant improvement and something we like to use.

Nachteile:

It doesn't capture costs from supplier bills or purchase order, we have to do this through xero. Also inventory/stock is very basic. I have to do this through another program. Doesn't allow for booking of hours for quotations visit without affecting the job costing.

Paul
Owner/Director in Australien
, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Mate

4,0 vor 8 Jahren

Kommentare: I've been using SM8 for 12 months now and it has escalated our job organisation and customer impression significantly.

Vorteile:

Easy to Use. Affordably scalable. Cloud based, mobile and desktop friendly. Networkable. Helps us keep great communication between field workers and customers in a way that puts us in a class above the rest. Live tracking of field workers for both head office and customers. Integrated 'Request a Quote' web button on our site that converts all the web-request form info into a SM8 job in an instant. Support is fast, personal and determined to find or create solutions.

Nachteile:

Features I find myself wishing for: customisable fields for added data collection on jobs (e.g. a way of recording and reporting marketing information. We always ask, "Where did you find us?" but there's nowhere in SM* to record that information in a way that I can print a report at the end of each month to show where our advertising is working.)

Dan
MD in UK
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy job management software

4,0 vor 8 Jahren

Kommentare: We were looking for a way to ensure that info about a new enquiry was safely logged, ServiceM8 does this and allows anyone on the team to add more details, log time spent on jobs and so on. We are now much less likely to miss out invoicing opportunities for "when you're passing" or "can you just" type jobs that really should be charged for.

Vorteile:

It provides a central record for everyone on the team, so if in doubt, stick it with the job (or client) record then nothing gets lost. It's cloud based, so no more server worries. It integrates with Xero. The support team are fast to respond and helpful.

Nachteile:

Trying to make our own forms :( No standard mark-up available for quoting Quoting system doesn't really work for us

Aaron
Managing Director in Australien
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I'm blown away by how simple Servicem8 makes it to run a small business

5,0 vor 7 Jahren

Kommentare: I've been using Servicem8 for several years now for my small painting company. By far the most beneficial part is using Servicem8 quote templates, by doing so I've reduced quoting times down from 30+ minutes to only 3 or 4. Invoicing times are way down too. The ability to add a "request a quote" link to my Facebook page and website is amazing and simple. I am now starting a referral program and its been bugging me as to how I was going to track where new clients came from, but sure enough Servicem8 have this all covered. None of this would've been possible if it wasn't for the continuos help from the Customer Support team. Now that I'm using Servicm8 for my company I feel the only thing stopping my business from becoming a much bigger business is me.

Lucy
Administation in Australien
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Turned my business from an invoice mess to huge profits

5,0 vor 8 Jahren

Kommentare: We've been using Servicem8 for a couple of years. Before this, invoices where paper or done as a collaborative effort between the tradies on the road and admin. Now the guys are at the job, take photos and invoice on the spot. Out arrears has fallen dramatically, our referrals have tripled and our accountability and customer satisfaction are unrivalled.

Vorteile:

The fact that it is so simple to use. People with zero computer skills can log what work has been done, photograph it and create invoices.

Nachteile:

It doesn't have an app for android.

Antwort von ServiceM8

vor 7 Jahren

Thanks Lucy! Really great to hear that ServiceM8 is helping your business. We have some exciting stuff coming soon to help improve your customer communication even further!

Tim
Manager/Locksmith in Australien
Hausmeisterservice, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Nothings as Gr8 as ServiceM8!!!!!!!!!!!!!!!

5,0 vor 8 Jahren

Kommentare: Cash flow was shot, jobs were getting misplaced on bits of paper, and we never knew for sure if and when jobs were being completed and then billed out correctly, and in a timely manner!

Vorteile:

Flexibility of being able to have multiple level logins. Great real time messaging and being able to check photo's to help with tech supporting on road staff! The ability to bill then and there and have your whole pricelist at the touch of your fingertips!

Nachteile:

It would be great if you could tell if the staff member was checked into a job, by the job changing colour or have some sort of symbol on it to say it was being actioned.

Shayne
Owner in Australien
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Not sure how I managed the previous 8 years without Servicem8!!!

5,0 vor 8 Jahren

Kommentare: Before serviceM8 I was running my business with quicken then MYOB which was good software, but with Servicem8 running along side MYOB I have seriously increased my business efficiency. No more double entries for clients information. From invoice to getting paid is so much quicker. Being able to add photographs against every job is so handy and easy to find later. The layout is super easy to use as well. I have even been able to track all inventory now which was just about impossible before.

Vorteile:

Excellent price! Excellent follow up to any queries I had. Never once had any issues connecting online. Great bit of software and essential to any onsite servicing business

Nachteile:

Now that I have been able to track my inventory I would like to see this show up when entering materials to an invoice and be able produce purchase orders as well.

Graham
owner in Australien
Sicherheit & Untersuchungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Awesome piece of software couldnt be happier

5,0 vor 8 Jahren

Kommentare: Pricing structure is great very affordable.
Help from customer support is always so easy to get for the times i have needed to re tweek templates and for when i need to find out the most efficent process to achieve my fesired outcome.
I love the fact its aussie made as well i have reccomended it to multiple other small businesses too i espically like the ability to process card payments without all the ridiculous fees its certainly given me more options for my clients

Vorteile:

The fact it has reduced so much actual paperwork especially as it integrates with myob Ability to take card payments and show me client history at my fingertips

Nachteile:

There are still room for improvements like everything so probably the fact that there are a few items that could be made easier is my only con.

Robert
Project and Technical Manager in Australien
Sicherheit & Untersuchungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Value

4,0 vor 8 Jahren

Kommentare: We use ServiceM8 for quoting, job management and scheduling of technicians. When jobs are closed and invoiced in ServiceM8 the invoices are then passed to Xero for processing. The iOS application is very simple to use and we have customised sign in and sign out documentation to make sure steps are not missed and SWMS is covered.

Vorteile:

Simple to use and very cost effective.

Nachteile:

Occasionally jobs drop out of the schedule for no apparent reason, and a lack of ordering means we have to re-type the parts into Xero for ordering. As some of our projects are large this leaves room to miss items.

Jamie
Director in Australien
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Couldn't be without it

5,0 vor 8 Jahren

Kommentare: ServiceM8 is integral to my 2 businesses, it has organised and streamlined the processes and is so simple to use. Highly recommended.

Vorteile:

I like its simplicity and its ability to integrate with other important software like accounting and email marketing etc

Nachteile:

I do wish there was a CRM element or the ability to set up integration with one. Setting up our own email instead of the the ServiceM8 generated email has proved to be quite challenging but I still love this software.

Jennifer
Service Manager in USA
, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great experience

4,0 vor 7 Jahren

Kommentare: So nice to use out in the filed from your cell phone or iPad. That has been a real time saver for us. Great scheduling tool and super easy to use.

Vorteile:

SM8 is very easy to set up and use. Their customer service is great. They respond quickly. I like that they have resources set up for you to refer to if you have any questions or need a refresher on something. The on-line booking request is a great feature for us. One of my favorite features is the job diary that keeps record of all the emails and text, anything pertaining to that job. This is very helpful in our industry.

Nachteile:

It would be very helpful for us if you could export info in to Excel by line item rather than just by the invoice total. We service multiple pieces of equipment at one site. Would like a better way to track those rather than setting each piece of equipment as a site. Also if it would recognize and save email addresses so you didn't have to re-type them in every time. That would be a real time saver. It would be nice if you could customize the software a little more, even if it was for a reasonable fee. Overall I think SM8 has done a great job.

Robert
Sole-Trader in Australien
Hausmeisterservice, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great software for small trades businesses

5,0 vor 8 Jahren

Kommentare: ServiceM8 has been an integral part of my small electrical business for quite some time now. It is easy to use, requires minimal staff training, and is very flexible when combined with available add-ins such as Forms. I am a sole trader and sm8 has enabled me to reduce my office time from approx 10hrs per week to 2hrs per week. This has been achieved by invoicing clients directly from on site and using the forms add-in to go 100% paperless (except for incoming invoices etc.) I would recommend any business owner who is not using similar software to give it a go and im sure after the setup phase you will be impressed.

Vorteile:

Forms add-on. Ability to access job history from anywhere anytime.

Nachteile:

Inability to use purchase orders.

Briana
Administrative Assistant in USA
Elektrische/elektronische Fertigung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Perfect for our needs

5,0 vor 5 Jahren

Kommentare: We've already seen an improvement in job tracking. If a technician can't make it to a job on time we see that happening in real time and can reschedule with the customer and they never feel like they've been forgotten about. We've also seen improvements in scheduling and timesheet tracking. We do much less double booking and it's easy to fix if a tech forgets to clock out before leaving for the day. Overall we've loved how well it works in helping us to do our jobs better and take care of our customers.

Vorteile:

The ease of use. The interface is very intuitive and easy to see things at a glance. Extremely easy to get our field technicians trained on it and they loved it the same day. A vast improvement over the old software we were using.

Nachteile:

Two things I'd like to see improved about this software and then I don't think there'd be anything I don't like. I'd like to see a GPS timestamp of where our field techs are when they clock in and out of a job. Second I'd love if the job number from servicem8 did not overwrite my existing invoice number sequence in quickbooks but I'm not sure that's a quickbooks problem or a servicem8 problem.

Ben
Manager in Australien
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

I kinda like ServiceM8 a whole lot.

5,0 vor 8 Jahren

Kommentare: I was on another platform that felt like it was built on matchsticks. Every time there was a update something else would collapse. ServiceM8 seems to have a solid base as I use to hold my breath when an update would come up but it just got better hassle free.

Vorteile:

Easy of use and it kinda makes sense to us Tradies. New employees seem to pick it up very easily and they like using it. Adding multiple photos is SO easy. The sync with Xero is great also.

Nachteile:

That you can't update Clients email addresses in the job so you need to edit it and save it in the Clients profile. But i'm sure they will be updating that soon.